The customer service was completely absent during this visit. After waiting almost an hour in the hot sun and I told Dakota we had planned to change providers, he did not try to find a solution. He just presented the current promotion. Our phones were too old, but he didnt offer any alternatives.

Helped pretty quickly and informative even being a newly trained rep! Just switched from us cellular, and look forward to saving money with autopay and the loyalty program.

I had a phone update available, and despite restrictions in place, I think I only waited about 30 minutes. Jessie helped me pick my phone and even save me a little bit of money. He was likable and down to earth and helped me get a new phone without breaking the bank. Highly recommend Jessie for any help you might need at this store!

Excellent service today. The guy knew his job that I was in and out with new phone and service within an hour . Was very pleased

Horrible customer service. Have people waiting for help and team members are just walking around talking with each other or disappearing into the back. Other team members actually working dont have a clue what theyre doing. Took me over an hour just to pay my bill. Going straight to US Cellular after this. Screw Verizon.

It has been awhile since Ive been to a Verizon store,went here to get a gift card,very pleased at how fast someone greeted us considering how busy they were,after purchasing my gift card I decided to look at the phones,I really do need a new one,mine is a samsung galaxy s4,not very pleased that there was no info on the displayed phones,and no prices,after figuring out how to get the price on them,I also figured out you have to do the phone comparisons online at home,but its all good. Ill make an appointment when I go back to buy a new phone. Pleasant experience.

The first lady just wanted my money, wouldnt help with set up Went back because I couldnt get it to work and the young lady with long dreadlocks was awesome, helped me and explained things. The first lady need to take advice from her

Stopped in Verizon today and had the pleasure of working with Levi! He has excellent customer services skills and very down to earth! Very helpful and kind. Thank you so much for your service! 😊

I had a phone problem. Turns out it was me .... and they resolved my problem quickly. Thank you.

Kind of a good store... I got told to call customer service for my account issue... But I was thinking Arent you guys customer service??? Lol Apparently not - merely salesman, I guess... They have nice gadgets on display, though... 3 stars for that...

Savon was wonderful and very helpful

2 customers in store 4 employees was told they only do appointment and none available today but I could place order online for in store pick up and that was 4 hrs ago order still not ready

Im not a customer and tried to call them to tell them they have been sending someones bill for the last 6months. I went to their local store and the talked to the sales personwho said he couldnt do anything about it. He said he would show it to his manager and if they keep sending them to me just throw it in the garbage. He wasnt even interested in changing the address so I wouldnt receive anymore bills.The sales person acted like I was bothering him and couldnt wait for me to leave. I wont be buying anything from Verizon knowing how difficult it is to try to get ahold of a real person.

My experience at the store was wonderful. Very patient and informative in helping me decide on a new phone. Unfortunately, after my purchase, I spent an hour on the phone with Verizon trying to activate my iPhone 12 and now it is going on two days and they’re still working on it. I’ve been a Verizon customer for years and they’re saying they’re having troubles with their system.

Long wair for service, no phones, a waste of my time.

Had a very caring polite young man help me. He was fantastic wish i would have gotten his name. Saced me from buying a used phone.

He was great help

Very dissatisfied. We waited 45 minutes in the parking lot before being allowed inside to view the phone selections and ask questions. When we finally got to out turn, the representative Kim was impatient, not helpful, snarky, and condescending. She also had her mask pulled down below her nose and mouth and got nasty when we asked if she would mind pulling it up. We ended up leaving as we were very uncomfortable with her attitude, and I felt unsafe. Very scary and disappointing visit.

Excellent service l

Came to this store a couple weeks ago with a lot of issues (all of my own doing😅) spent probably 2+ hours there while we worked everything out! Shoutout to Desmond and Sebastian for being so patient and making sure I was taken care of! I really appreciate it! :)

Dakota was awesome to work with! We added a new line to my plan. He was knowledgeable and clearly explained our options. I highly recommend working with him.

Fast friendly service!

Tried to get online to see if this place was appointment or what I needed to do to get a new phone. It said you can schedule but there is no requirement. I then tried calling this location to check in to see what they needed. Was on hold for several minutes.. waited and waited. No answer. Figured I’ll go check it out to try and get help. Only one other vehicle in the parking lot. Should be good news! At the door they have someone come out. I tell him I’m wanting a new phone he says youlll have to schedule an appointment, only one time tomorrow and none available anytime soon after that. I can order and pick it up. For me I want to check out the phones before I buy an overpriced product and trade in 2 phones. I asked why isn’t on the website (excuses about location). I asked why didn’t you answer the phone (no response). I left angry and the guy said have a good day? Really? I understand it’s covid. I have a mask. You weren’t busy. Let’s be a little more customer oriented. Stop using this pandemic as an excuse to have poor customer service.

Dakota is a great rep, he understood how to help me understand choices/options for new phone. explained all very well.

Fast efficient service and touch free safety.

Staff always on point, willing to help and very knowledgeable

Make an appointment to come in is getting really ridiculous. Not everybody in the Free world has that kind of time

Great Customer service here .....best Verizon store in Cedar Rapids

This is where my phone is from I like my phone

Great customer service, Jessie really helped me out with everything.

Normally this would be a good review, in fact yesterday I was in the store and Desmond helped us in a timely manner and was on the ball. Now for the bad, I returned today to finish the deal Desmond had set up for us and it was busy so a small wait, no big deal. However while waiting the employees skipped me not once but twice, and after skipping me I was only acknowledged after I decided to leave and was half way across the parking lot. The only way I will be returning to this location is if I’m dealing with Desmond personally. It’s sad that the sales man made the sale for a new iPhone 11pro and a series 5 Apple Watch 44mm and the store employees don’t have the integrity to help that happen. I’ll be contacting corporate to make sure the salesman gets the credit for his sale he made.

Someone met me outside with a mask on as soon as I got there and answered my problems right there and I was out that there within one minute wonderful thank you. PS I was wearing a mask as well, of course!

Worst experience ever, all they want to do is sell you stuff. They gave us a number to their loyalty team to try to help. Turns out there isnt even a loyalty team. Verizon does not value their customers all they care about is money. All a bunch of hoopla, been back and forth on the phone, to the store, on the phone again. NO ONE CAN HELP YOU.

They were great, when I was exhausted with trying to get my employment status updated so that I could get the discount I went to see them at the Verizon office over near Westdale Mall. They are the best Verizon office in the Marion/Cedar Rapids area. I was stressed out but they were patient, sweet, gentle and kind. They are also great listeners and new exactly what to do to help me. I could just hug them all. Thanks Verizon! You are the best in customer service and helping people. God has a blessing with your name on it 🤗

Service is better than us Cellular

They were spot on & my issue has long been resolved. The manager is cool & very humble, so is everyone that attended to me a young latino guy, and tell black guy. I got my replacement phone right on time. Thanks guys.

The staff are always great! Helpful, knowledgeable, empathetic, try to address concerns as they come up. The company/corporation is still criminal at best: if they had any competition that they didnt squash or buy up, if change in a heartbeat. Unfortunately, I cant get the rural coverage I need anywhere else.

These people always spend the time to help me. The last time I was here Jesse went above and beyond. Help me move my dads account and get him situated with a new tablet. Im grateful for their excellent customer service!

Be careful of who you work with here, some people just want to sell stuff and not inform you of all the additional costs you will have. Ask for Ryan!

Did not help me a bit. Sent me home with the phone number to call and then Im on hold for a half hour and still no results.

My experience with James was absolutely fantastic. This one of the easiest transactions Ive had, they got me set up and answered all of my questions. Big thanks to everyone who was working 4/23 at close for helping me get set-up.

Worse service. I am considering changi g providets

Went looking to upgrade my phone to a Samsung device. Salesman wanted to up sell me to another price point - went as far as to tell me the phone I wanted was not in stock. Verizon is shipping me my new phone (the one I wanted) for free. Don’t bother with this retail store - sales and service online is much much better.

The workers has serious attitude problems

Verizon has the worst service of anywhere I have ever seenNo one ever answers the phone. They say they will be with me in a few minutes and no one ever answers. They charged me 11.67 for a new phone even though they made a mistake telling me I needed one and they had agreed to no charges. When I see the charge on my phone no human being is available to correct the problem. They are absolutely terrible and I strongly recommend you go elsewhere which is exactly what I am going to do this afternoon

I upgraded to an iPhone. The new store is very nice and clean. Check in was prompt. I had to wait a little longer then I expected but they had some iPads for my kids to play in which helped entertain them. Once we started the upgrade process everything was efficient.

We arrived at the store and told the manager that we wanted to buy an IPhone X and he said that the waiting time was around 40 minutes. After waiting for 1h10min, we finally were helped by a good salesperson, however he said that the IPhone X wasn’t available until January. What a waist of time!

Love these guys with out them we wouldnt have great pics. Family is awesome

I have been with Verizon for over 20 years. Have never had a bad experience. Todays visit was the best yet. Nick Hodson helped me with my problem. He also assisted me with checking out a couple of other thing on his own to better my Verizon needs. Love the new building. Thank you Nick and Verizon.

Customer Service was awesome! They were patient with us and helped us figure out what would work best for our situation.

Every time I go into Verizon, Its a wait time but thats expected their usually busy the service is 5 star great experience my opinion. Im not aware of her last name but her first name is Paige she should be promoted . Im truly happy to be back with Verizon!!!

Friendly atmosphere. Fast service and great employees willing to help and be patient.

Would give zero stars if I could. Last three times in this place, no help at all. The last time an absolutely rude response from a worker. The problem is the behavior that ive seen in this store is that you, the customer, should be thankful youre in their store. No customer service. The last three people that helped us, or More accurately provided no help were rude. The last was talking about us in front of other customers while we were walking out. I will not go here any more. We went across town and finally had a decent experience.

Jesse was extremely helpful in helping me with my new phone!

Very helpful..didnt order anything...yet

Great help when I somehow lost my voicemail and messaging on my phone. Someone else at a satalite store was checking the battery and lost them for me. Wont go to the satalite shops again. Will only go to the real one. The gentleman got back my voicemail even though I dont get notifications that there is mail. Better than not having it at all.

They had good service and they knew what they were doing

Nick F. Was super fun to get daughter her first pink phone!!

I feel like Im being hustled every time I go to a Verizon store. Have to stay with them cause they do have the best cell phone service in my area

Went in, tried to get a double charge corrected (the 2nd charge was from a location I have never visited before) and the customer service rep was incredibly rude, not helpful, and kept blaming my bank. Long sorry short, I had to call Verizon corporate out on Twitter and the mistake was corrected in 5 minutes. Will never visit this store again.

Always get great service at this Verizon store. Knowlegable team, not pushy sales.

There is a store near me where the setup has changed to give more personal help. Staff is friendly, well trained, and personable!

Great customer service compared to their across town counterpart. After dealing with the Verizon store on Collins Road I was extremely frustrated and thought that all Verizon stores must treat their customers this way. However, when I walked into this store I was helped quickly, efficiently, and professionally.

Staff was amazing we never felt rushed but they were quick and efficient 😊

Upon purchasing my new Google pixel it was broken. The speaker was messed up and I couldnt hear anything. The man helping me was passive aggressive and Everytime I visit he has this distained expression as if me coming there to have my phone fixed is a problem. In sorry, this is an $800 phone... I want it fixed. Even calling goggle and having to talk to two people they still didnt send me out the box to have to replaced. I am not a pleased customer at all.. if I knew I was gonna have this much trouble. I would have stayed with my old lg phone. 😡😡😡😡😡

Verizon is my favorite mobile company and I always recommend it. Theyre expensive though! My prepaid family plan is worthless because I always finish my data before the end of the circle. I went unlimited with them and paid $180 per billing circle which is too expensive for me! $80 for my phone , $80 for my wife and $20 for the jetpack!

Pandoring staff. Mediocre coverage. Decent data speeds. Most expensive in town. Several dead spots in Cedar Rapids. But most of all, they breached their contract by raising rates on grandfathered plans. I dont do business with unethical companies. Good bye forever Verizon. Remember this moment. Youre so big that you think you can treat your customers poorly and it wont matter. You wont be the biggest for long. You lost 4 lines in my house and I will share my experience with others when it comes up. The only way Ill deal with Verizon is when a class action law suit is filed. Ill be first in line.Update: I answered to every Verizon employee that asked me what they can do to keep me as a customer to keep my old, promised rates. A year later they have better rates than I had before they unexpectedly jacked my rates. Whoever is in charge of setting prices needs to be fired. They lost me and countless others when they didnt honor their contract and within a year offered better rates. Lost lots of money on that decision. Oops. US Cellular has superior coverage locally. But if you regularly travel out of their service area it may not be for you.

Manager on duty was of no help and snarky. Did not help and said he cant give me any info. Waist of time dont bother!

Justin was very easy to work with, did not make us feel like we were stupid , and answered all our questions, maybe more than once 😊. But house calls in the near future would be nice to set up a new phone 😉.

Jesse (CR southwest store off Wilson Ave) did an Excellent job installing our new cell add-ons. Patient, great person, helpful as we are senior citizens and only our 2nd smartphones. He deserves a medal!!!

So I sell phone plans myself so I sorta know what I am talking about just dont appreciate feeling like I am getting patronized otherwise I love verizon

Most definitely a great place to go. Nick at the Verizon store on Williams Blvd in Cedar Rapids,Iowa was most helpful.

Quick service in n out in short time

When they get busy it takes forever to get to talk to anybody. I have waited 10 mins in this place without anybody talking to me. Thats happened at least 3 times. They see you and ignore you. When you get to talk to someone they are friendly but I have left twice. I order my phones through the app now. They show up overnight shipping and just need activated. Takes 5 mins. Way better option for me.

Everytime I go to that store there are issues placing an order or modifying my account. I always end up angry leaving that store. I am specifically calling out the North side store because I have went to the south side store and ordered new devices and made changes ro my account which were progressed fine. The manger at the north side store is very rude and interrupted my wife every time when she was calling in to get the order straighten out. I would highly recommend going to the the south side store or just ordering online to save you a lot frustration.

I have better experience and prices buying phones from other stores (best buy, Sams, etc)

Would give negative stars if possible. When you call, it puts you in automated phone loop and they never answer. Also, dont go into the store because you will either get no service, have to wait over an hour, or get rude service. I do not recommend.

I went in to buy a screen protector for the Moto Z force (Verizon). Its expensive to buy their screen protectors, but I couldnt afford to wait for one to come via Amazon.While I was waiting my turn, I saw the staff helping someone that came in after me. So I approached the staff and she forgot what phone I had requested a screen protector for.She searched but they were out of stock on the screen protector. So I asked for a case that flips over to cover the screen. They were out of that too. Couldnt give me the display model though...I feel like its bad customer service to not stock anything for a phone thats a Verizon exclusive and came out just last summer.

Great service, but not the best prices

Bought and returned Note 7 twice, the first time the store rep was excellent she reactivated the old phone and plan.... Not the same experience the second time, I waited in the store for over an hour, wasreferred to the 800 number where I waited on hold for over an hour several times, each time they said they had to fill out a form and nothing ever happens now on week 3 of this foolishness

Was busy and I stood and waited then was helped but not very good service would not recommend going there

Fast service great guy to help me

Helpful people here - very knowledgeable about all aspects of phones. Thank you, Divya, for helping me with phone bill, repair, etc.

My boyfriend came in today after spending an hour on the phone confirming he could pick up our two new phones which were in our names. The manager turned him away nonchalantly and had a horrible attitude. If you like be talked down to and like wasting your time with managers that shouldnt be managing anahting-this is your place. Didnt even have to walk in to give this place and the manager 1 star. It should give me the option of zero.

Worker at the store said they would change our plan for us and never did costing us an extra $100 on our bill. They dont answer the phone at any Verizon location no customer service.

Very helpful with friends question.

Clean friendly Well organized Store was in-and-out in no time flat

Much better experience than the one on Collins road.

They was able to assist me in understanding a better function on my phone

It was a 5 star visit becaus that Latin girl was there

Excellent customer service! Welcoming atmosphere, all phones displayed are in stock!

Hada get a new phone. Gonna b headed back 2 USC though.

Busy ,place ,but they seem to have a system to get you taken care of in a timely manner.

I waited for 45 minutes to be helped while the two managers stood behind the counter chatting. (mind you there was 4 people ahead of me, and only two sales staff helping people) When I was finally helped, the lady had a attitude! My screen would not work, went black. I was told I did not have extended warranty and that I would have to go to Video games etc to purchase a used phone. Instead of trying to defuse my anger from the long wait. I WILL NOT GO BACK THERE AGAIN! POOR POOR POOR CUSTUMER SERVICE! Instead I will call customer service who are quite friendly.

My phone was having some issues, and the friendly representative walked me through the process of ordering the replacement. In addition, she made pleasant conversation throughout and let me show her a picture of my dog.

This time the lady that helped me was wonderful 😎

The staff is very helpful and knowledgeable, but sometimes the wait time is quite long.

Great staff,, nice seeing the same faces a from a year ago.

Long wait times during peak times but I usually have good luck.

I was very pleased with Sean who helped me get my new iPhone 6s even though he did have some struggles with someone changing the stores code on his tablet he still got my phone up and running very quickly