I worked with Carter and he was so nice. He took the time to work with me and set up my new phone. Even talked me into a new case. I usually get them on Amazon but he showed me a couple options an I ended up getting one. 5 star customer service.

They are unable to cancel a line and update my account in the store. I was told to call the 611 number. Doing business in person is standard-but not here.

I was very pleased for the service from the sales associate. I called in with questions about switching over she advised me to come in. As I walked in she assisted me. She informed me about all the benefits as well as the current promotions and was very detailed about everything. She also listened to me about my frustrations with my previous provider. Assured me there wouldn’t be any hidden fees and the amount I would save by doing the switch I was amazed. I would recommend Tiffany to every new customer.

Staff is very friendly and knowledgeable! I appreciate their dedication and willingness to help whenever I visit this store.

By far the slowest store in the cedar Rapids area every visit is 2+ hours for everything. The staff seems to be a little lazy. Definitely wish someone would have warned me ahead of time.

The employees in this store are sooooo knowledgeable, kind, patient, and quick!!! Thank you!!!

Employees do not know the information to tell a customer about their products, got incorrect information and also the manager gave us misleading information. Will not go back to this location until they have better Employees and Management

It has taken over a week and almost daily visits to still not have our services, that have paid for working correctly or in the case of our internet at all. Weve spent close to $600 for trash service, a rep that continually lied to us and overall terrible and unprofessional service. If I could give no stars I would. Im still thinking about returning all products and demanding and full refund. The messed up part is that if I decide to do that these people honestly think Im going to pay a $55 restocking fee.....someones lost their mind.

As a previous reviewer mentioned. George is an outstanding representative of AT&T. He was knowledgeable for both iPhone and Android. He is beyond doubt the best representative at a phone store I have ever met. Professional, courteous, and effective. I was not impressed with the NE store so came here even though it was on the other side of town. Well worth the drive

Take me 3 hour just to upgrade a phone. The manager Tiffany M. I dont think she knows what she doing. Come on 3hours to upgrade a phone seriously amd she wasnt nice either FYI.

Man, George was excellent to work with. I have never had an easier experience getting a new phone or getting my info switched over. He was knowledgable, professional, and easy to work with. Ill be going to the SW location as long as hes working there.

Very bad experience when signing up. Should have gone with paying a month in advance. Was told that it would be better with a plan. Also told we could get two iPhones for the price of one. Not true. It was an installment plan for both of them and now I cant get out of the plan without paying way more. My iPhone is broke so I am paying for a broken phone I cant use and a cheapo phone and plan from another carrier so I have a usable phone. There are additional charges for everything. If you are thinking of changing to AT&T, I would advise you to stay far away!

They arent open when they say theyre open. We were here 11:30 AM on a Saturday, store was locked and closed. This is the second time we stopped during store hours with it being closed. Both times no sign saying why. Store hours indicated 10-7. Do not waste your time going to this store.

My wife and I decided to upgrade our phones and stopped in to take a look at our options.We worked with Brady Driscoll, the store manager. He was fantastic - he listened to us and offered the best solution for our needs.We walked out with 2 Note 9 phones, and were very pleased with the service!

Excellent customer service and adherence to CPNI regs. Worked front line customer service and tech support for a total of five years. I must say I am impressed.

Great service, good products.

Brady was very helpful and very friendly. He answered all my questions and help me change my number very quickly. He also showed me how to use the tv on my Apple device. I highly recommended this store by Westdale to get your service.

ChelseaMAe is absolutely wonderful! She was so helpful when it came to signing into my iCloud and putting my info on my replacement phone! Honestly, I wish I could give her more stars! Thank you for all your help!

I went to the at&t that is on 1st ave and they made me feel like I was an inconvenience and that my problems were not big enough to address. I came to the Westdale location and not only were they friendly, they helped me with my phone issue as well!! Chelsea and Brady are amazing! Outstanding customer service!

Very good customer service! Easy to talk to when you walk and your greeting with a smile and helpful hands.

Store associate was outstanding. Knew exactly what my phone needed to deal new soft ware glitch.

Good store, the biggest thing this store needs is a pay your bill machine like the one on n.e. side of cedar rapids, there for you dont have to wait when they are busy with other costumers.

Chelsea is amazing!! So funny and personable! Helped with all my questions and had amazing customer service! Thank you!!

Brady is the most amazing person in that location he is the only I will recommend he is fast and very professional

Brady, the associate that assisted me, was very professional and knowledgeable about the devices and plans. He helped me get the plan I wanted and helped with the whole process! 10 out of 10!

They were extremely helpful and very personable to work with! I would recommend them to anyone as the best cell phone carrier around!

Talk about over and above!!!! Excellent customer service. When you walk in and the Manager, General Manager, District Manager AND Vice President are assisting you?!? This one visit is keeping me as an ATT customer If these gentlemen leave, I will follow! AAAA+ Sirs!

I was in the area and I was having troubles with my phone, so I decided to come into the store for questions about phone and right away the store manager wasted no time in answering all of my questions, along with solving the issue I had. The service was great and actually fast compared to other local stores.

Chelsea was great helping me set up my new iPhone and her customer service was on point!

They will unfairly charge you hidden fees and they have increased their prices. Also they have increased their prices. I also was told that because someone was harassing on my phone that they would change my # for free. They did not and their manager said that I was be charged fairly for everything. Just stick with Verizon.

Great knowledgeable staff! Thanks for your excellent service!

Very helpful and informative. Very friendly! Chelsea is the greatest!

We always have great service . Worked with Brady today and he was very helpful.

Workers are lazy they did not really want to help they told me that I had to call customer service and I had to get a whole new SIM card even though I had a brand new SIM card in the phone all I wanted to do was transfer a old phone number to a new phone and they was no help to me at all

Very helpful staff, Muhammad answered a lot of questions. Now it is up to AT&t to follow through

Good job baby cakes, Brady had awesome customer service!

I have to wait at least 15 minutes every time when I go in there they also have poor customer service.

Love the staff and love the atmosphere! Great experience!

So friendly to work with and very knowledgeable! Wouldn’t want to go anywhere else!

I have bad experience on this store an get two phones but one is not working not turned on I tried to charge but is no working so am going next day the same person name is Jose he said he not get the phones is not working bz is not turned on choice the phone is working plus that he nerver Take the line out for the account and pay the line and the phone a tried to talk with the manager but is never there i pay Almost more 2500 went i not have good phone working and phones he get so i never recommend this store

Brady was awesome, always has great customer service!

Great JOB ‼️‼️‼️I Love My Phone

Brady was a great help and was very friendly!

Very knowledgeable and helpful staff!

Awesome staff and very friendly!!

Chelsea was so helpful!

Very helpful and cheerful

Your problem will be solved.

They fixed my phone yea!!!

Good customer service

Fantastic service!!!

Very helpful staff

Sux

Great help

Awesome

Slow

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