Did not have an appointment , was able to get my Acadia serviced. Excellent customer lounge!!! Excellent customer service!!!Have always been treated very well at Magrath dealerships and will continue to do business with them!!!Happy Customer

All people at GMC dealer were great, even those not directly involved in sale. Logan did good job in presentation & closing deal.Sales manager, Jeff, was very helpful, enjoyed meeting him & finding out our relationship through my brother. Courtney was very helpful & cordial in showing us the pickup.Other sales people were involved that we talked to and assisted as well. Service people come across as friendly & helpful.

Very courteous staff. Helpful on suggestions for alternate tire selections. Listened to my concerns about alignment and tire wear issues.Enjoyed working with Ryan Daugherty and all staff including courtesy car drivers.

Logan (sales) and PJ (finance) were very friendly, helpful, and customer focused. They made the process quick & easy, while answering all of my questions. With this being the first new vehicle Ive ever purchased, it was a very pleasant experience

Logan was very accommodating and made the process comfortable. Good experience all around.

Sales consultant Courtney Papillion kept up informed of an available vehicle we were looking for. She was very helpful and knowledgeable of the vehicle and a pleasure to work with. Jeff Nystle was also very helpful and worked great with us to reach a deal we would agree to.

Richard Lynch and staff made it a great experience. I will tell everyone I know to consider shopping there first.

Jordan made it really comfortable when purchasing our new vehicle. Jordan was not pushy and got me the answers to any questions that I had. The whole process from the numbers to getting all the paperwork together and signed was quick and to the point! Will be continuing business with McGrath for years to come!

Everyone was so helpful and efficient. Answered all my questions and gave me a maintenance plan that was smart & affordable.

The staff was very helpful and friendly, truly great to work with! They put my top 2 choices side by side so I could compare them and then test drive them consecutively to help make my final decision. It was very helpful! Great experience overall.

Second time in to replace a 1”x1” square piece of trim and still not fixed on a brand new Denali. This piece was missing when we bought the car mid May. It is now almost the beginning of August and it’s still not fixed. I have to stay on them to keep trying to get this fixed and they can’t even take care of this simple job. Not to mention my 2 year old pointed out the missing piece being in the car for less than 5 minutes. Their own delivery team didn’t even notice it. Then I asked the service advisor, who was very rude, to send me a copy of the service and after several reminders I never got anything.

Dustin..Curt..Jeff and Dan were awesome to work with!!

I set up an appointment to have mud flaps installed on a new truck purchased from here. When I arrived at my appointment time, I was told it would take 2-3 hours for them to be installed. I said I was told over the phone it would take 1 hour. I live 1 hour away & had no intent to leave since it was to take 1 hour. Then I was told the truck would get in with the Chevy dealership to speed up the process. After 2 and 45 minutes of waiting. I feel like I was lied to & Very disappointed in this service department. Why set up appointments if it’s going to take 2-3 hours - be straight forward with the customer.

Jordan was great to work with. Loving my new Buick Enclave! Was such a great experience we decided to go back the very next day and my husband bought a GMC Sierra AT4 which we also love!

Curt Dillon is a great salesperson. Extremely knowledgeable, honest, answered everything I asked. I did not feel rushed into buying which I have with other dealers. He is just a nice guy who I could trust with anything. Every employee I came across smiled and spoke. I am a Quality Assurance / Quality Control Manager and good manners are important to me.Same goes for Ross in Finance. Super guy, great sense of humor. He answered anything I asked.I have bought many cars in my 59 years and my experience at McGrath was by far the best car buying experience I have EVER had. I think I just became a McGrath Lifer!!Thank you Curt, Ross and everyone at McGrath.Dave Sampson

I am very impressed with the attentive and personnel at McGrath. This is a truly Client Focused Dealership and I look forward to doing business with them in the Future! Without ever physically meeting an individual, they met all that I wanted in a vehicle via telephone. It is obvious that the Client comes first and they create the ultimate client experience. Thank you McGrath! Pastor Paula Hemann

I went in just out of the blue and walked out with what i wanted. My sales Rep Jordan did an amazing job. He sat there and took everything i said to heart to help my family and i with what we wanted to walk out with. Jordan, be ready Im coming back in 3 years my man. Thank you and thank you McGrath family.

This GMC dealership provided friendly service, but I had a 1 hour and 55 minute wait for simple oil change and tire rotation.

Great people and no hassle approach to helping you decide if a purchase can be affordable. the McGrath people found me incentives beyond what I currently had to help me afford a new vehicle. TRULY GRATEFUL !

Very satisfied with my experience buying my 2020 CT4 Cadillac. Jordan was outstanding to work with and I appreciated the level of service.

Everyone we encountered were very personable and patient with us. I fill we got a vehicle that fit our needs. They went extra step or two to get us best financing.

Wonderful people with wonderful customer service! They are always on top of reaching out to me with any updates, be it during the sale process or if I’m bringing a car in to the shop for some work. I couldn’t be happier with how I’ve been treated as a McGrath Buick customer!

Was met upon arrival and the service advisor, Kyle, was ready with all the information and a loaner ready to go. He text me a few hours later with an update and later called to request they keep my truck overnight to ensure that the repairs had cured. Very happy with the service.

In and out quickly. I really liked the video showing tire wear and what I need for my service. That was so cool.

Top Notch people. Help full before, during and after the sale. Did what they said they would do and made us feel trusted and welcome.

Blake was great he went out of his way to help me with my truck issue even gave us a loaner car to use until our problem with our truck was fixed. Blake is great with customer service. Thanks Blake

Purchased a new 1 ton dual wheel Denali from them 3 years ago. The vehicle arrived with hand prints on the side of the box from the factory. They told us it was a factory defect and was going to be repainted under warranty and still have full factory warranty.A couple of months later we brought it in for servicing and the mechanic screwed up and rotated the tires, something you cannot do on a dual wheel truck and damaged all of the polished rims. Several thousand dollar mistake which took an act of congress to have them replace. Since we are 3 hours away, they finally shipped us new rims, but refused to pay for the installation $70,000 truck, 3 months old.This winter, the paint on the box side which they had repainted began to peel. No dealer would touch it since it had been painted by McGrath. After seeing pictures, McGrath told me I needed to bring it in for them to inspect, so 3 hour drive up and 3 hour drive back. 10 days later with no response, we called and called again and they told us they wanted to look at it again!??!?Since then we decided to trade the vehicle in and tried to reach Lindsay McGrath and Pat McGrath. If any of you have tried to reach them, they are untouchables or simply do not exist as they are perpetually in meetings and never return calls. After leaving many messages and telling them we need to get the paint fixed so we can trade it in they were very quick on trying to sell us a new truck and telling us that would fix our paint problem. Thats ballsy!! Getting screw ups fixed, virtually impossible, but boy are they quick on trying to sell a new vehicle!!And Jared - theres only so many insults you can throw at people, making them drive hundreds of miles and laugh at them telling them to drive back and forth to look at peeling paint. Sorry your service department screwed up the rims when the truck was new - you still owe us for installing the new rims. Sorry your body shop screwed up the paint which is now peeling - $600 quote here to repaint it - thats your expense, not ours.To all who are looking at McGraths to buy a vehicle - they are Johnny on the Spot until the ink dries...then you are on your own. Caveat Emptor - Buyer Beware.***If you did not want to deal with us, why would you send our messages to your sales department? Why would we have emails from several of your staff trying to sell us a new truck over the past 10 days when all we asked was for you to fix the paint which is peeling so we could trade in a clean vehicle? It is unfortunate that a vehicle with 37 miles on it should need some repainting and disheartening that the only part now peeling is what you all repainted. We sincerely apologize that what you consider verbal abuse is asking you all to fix problems you created to begin with. GM & GMC do not seem to think so, and they have correspondence in hand.We are sorry that your mechanic damaged all the polished rims as they were mishandled and and that we had to follow up for months to have you replace them. At 7,000 miles and 10 weeks old, we are embarrassed to have had to ask to have them replaced and even that we got it in writing from you. Everything is in writing and yet there is nothing abusive beyond asking when it would be fixed. We know it cost you all money and you stopped responding when you wouldnt pay for the bill to have the wheels installed. I mean, on a new $70,000+ truck, we cant expect too much, can we? And finally, we are sorry we did not accept your attempts and terms to try to sell us a new vehicle. But can you blame us? Weve seen how you ignore customers once the ink is dry and regret if it seemed abusive to you that we did not accept your offer. This review is accurate and you know it. We are not as certain that your people are the problem, most were very nice, but they dont make the calls when things go wrong, do they? It appears to be only you.

I have owned many used cars in my life but this was my very first new car purchase. The experience I had at McGrath was by far the best car buying experience I have ever had. A big thank you to the staff for their outstanding work!

So on a previous visit to McGrath’s I told 2 of the sales managers what kind of used truck I was looking for. Boy did they deliver, they found me exactly what I wanted and it had ridiculously low miles! Go see them at McGrath’s used cars and if you’re looking for a new Chevy or GMC (or Cadillac) go see Gaige McGreevey or James Steffen.

This will be the 3rd time we have had our truck in for the same problem. And many hundreds of dollars later. Not happy

JD was awesome! Very helpful and knew his stuff.

We have purchased several trucks, cars, and vans fromThe McGrath Dealerships over the past several years. Through this process we have dealt with several members of their team and have always been satisfied with the experience and how they have taken good care of us.Dan NunemakerPresidentPremier Electrical Services Co

This type of repair should not have happened. Was it a defect in manufacturing?A ruptured gas line leak, Maybe there should be a recall? 3 says to fix, Dealership was not expecting this kind of repair. May be done with Buick. May sell & buy a lincoln Mercury.

We were looking for a GMC Acadia with a very specific set of options and we could not find what we wanted locally. You had what we wanted, so a trip from Minnesota to Cedar Rapids Iowa did not seem like too much of an inconvenience if it meant we could get the exact vehicle we wanted. Victor and everyone else involved in helping us seemed like they were doing their very best. Overall, it was a good experience and we really like our new Acadia. Victor was especially helpful, as he returned all of our call and emails promptly, the information he gave us was accurate, and there were no unpleasant surprises. We would definitely at least consider another trip to your dealership the next time we need to purchase a new vehicle.

McGrath was VERY helpful and willing to work with me in regards to social distancing. I was able to drop my vehicle off and pick it up without any person-to-person contact. This was EXTREMELY important to me and my family since we have a child that is high risk, and we are currently working very hard to minimize contact outside our immediate family.

Efficient, friendly, clean restroom, Beth was the best representative, pleasant and kind .

McGrath Buick has provided high experience for me over the years. Keep it up!

Blake did a great job communicating what my vehicle needed and his communication throughout the process was top notch!

My sales person Connor was fantastic. As almost always with car sales the financing is the place where my stars fall off. It is always disappointing to have arange of what my vehicle will cost lisymted out after test driving many cars and investing timefinding the right car only to have financing sit down and try and upsell me to almost $300 more a month over the range that was shown to me. Mind you I have pretty amazing credit so this was NOT the issue, it was trying to upsell the extended warranty and what not. When we said the payment wasnt something I was interested in the all of a sudden my monthly payment was less then they thought it was to begin with and the extended warranty was a workable amount. How does that work? That being said KIA was down the weekend we purchased so that may have had a bit of a factor. Either way dont show me a price tag and possible payment only to throw a final payment in front of me for over $300 more a month. I hate car shopping. Connor gets 4 stars, the financing and the rest of it gets 2. Why cant car shopping be an easier more up front experience?

Courtney was great! I loved working with her. She made the experience easy and stress free. She was prompt and communicated very well. I appreciate her and all the McGrath folks.

Great service, great people.

Carter was an absolutely amazing salesman and would highly recommend him to friends and family! He listens great and has great product knowledge

They will try to charge more...and I dontcwantcto go to them again also will give a review so that wvery one knows their fraud.

Everything was great.

I had a problem with my side detection system, Blake was great to deal with. There was something faulty with the design of the sensors, they replaced them at no charge and my vehicle is back to 100%.

Andy was a joy to work with . He listened to all of our questions and answered them quickly but more importantly accurately. Never felt pressured in anyway. Made the car shopping experience a pleasant one. Will tell all my friends and family!

My wife and I had been looking for a low-mile, one-owner Toyota Sequoia in our price range in the Twin Cities (Minneapolis/St. Paul) for over 6 months before finding what we wanted at McGrath. Initially I was a little hesitant to buy a vehicle in a different state, but Doug Jackson and the rest of the team at McGrath explained the process and made the whole transaction super easy. They even took my personal check for the balance, saving me a $30 wire transfer fee. Very cool! My only complaint is the hard sell we had to endure on the extended service plan. I was like, dude... Im not driving 4 hours for free oil changes, and if you sell me a lemon Ill sue you... lol. Overall great experience. Thank you!

Requested accessories/service appointment 2 weeks ahead of time and my parts still weren’t at the shop when I arrived at 7AM, they had to wait until the parts shop opened and drive “across town” to get them. My appointment was stated to last about an hour, I was at the facility for more than 2 1/2 hours. Thankfully i scheduled this accessory install on my day off and first thing in the morning. Not sure who dropped the ball but this is poor customer service and I am a new customer to this dealership/service department and am not impressed at all.

Had my engine replaced in my 06 rainier also replaced the differential seal and replaced my thermostat worked with Kyle Harding and he was awesome to work with treated me very fair highly recommend him.

Low on inventory, but nice place, friendly staff

Curt was a pleasure to work with.

Staff was very helpful and pleasant, but they did not have the part in stock.

They were very polite ,and treated me with respect,on top of being good at the job

Very friendly and always there to assist as needed

Waiting area was comfortable, and service technician was very polite and knowlegible.

Great facility and courteous people- timely service performed.

I was treated fair, and the staff were honest!

Ben Taylor does an exceptional job of selling without pressure and making you feel like you are the most important customer. We have purchased many vehicles from McGrath and highly recommend them to everyone.

Logan did a nice job with sales process.

These folks really go above and beyond - from 300 miles away. :)And I highly recommend Andy Kemmerer as a sales consultant.

Very friendly and timely-much better experience then the last McGrath experience I had but it was a different service department

Had a great experience. Andy Kemmerer was a top professional and surpassed my expectations. He worked me through various senerios and made sure I was aware of the different implications each presented. He even delivered vehicle to my home in North Liberty, IA. Have not had the opportunity to experience the service but if it is on the level of the Sales dept. it will be outstanding.

Worked with Steve in the service department. He was so nice and helpful. 5 start service for sure

Ryan was amazing! I wanted to purchase a vehicle for my husband. He sat down with me and listened to what I wanted and needed for the purchase. He was very knowledgeable about the car options and was honest with me when while looking for a used vehicle. He searched lots of options and gave me the time and opportunity to make the choice of which was the best fit for my husband. He was very patient with me and made my car buying experience pressure-free. I really appreciated the time he took with me and how he explained each step of the process! He will now be our car person! Thanks for all your hard work, Ryan!

Scott Kadera was awesome and a please to work with

Logan and Shawn were fantastic to work with! I would definitely buy here again.

Friendly and paid attention to detail. Thank you.

The folks at McGrath were very helpful and attentive when I was going through my comparisons of different vehicles. The buying process went smoothly with Dick, Seth and the staff. Jamie has helped us in previous years and was comfortable in returning to do business with them. Thank You!

Absolute top notch service. We loved working with the team and were treated very well and felt we got an honest deal. Would definitely buy from Mcgrath again. Jordan was awesome to work with!

Great selection of inventory! Had just what I was looking for. And Logan was the greatest advisor I have worked with in a vehicle purchase!

Once Logan Farwell took over as my salesman from the other one that dropped the ball, he hung in there to get me the best deal!! He was a excellent salesman, I will definitely recommend my friends and family to Logan!!

My McGrath experience was not the best, but perhaps is the exception.1) I leased a vehicle in 2015 and had a very difficult time to get all the details disclosed, I could not get the numbers to work out and had to get to the final steps of the transaction to finally see the missing $600 fee added to it. The team could be stronger on leases, and it should be one of the most simple to do. Maybe this is improved since then...2) I received many promotions to return the lease early, but when I arrived at the dealership to see options it was a fragmented experience. The perks simply were not there. I felt that since I was looking at a Canyon in the $35-$45 range it was a lower priority, compared to the high price cars everyone else is looking at, which I totally understand!3) During my 3 years with a new vehicle, I almost regretted getting the service done because of the hard sell each time for add-on items. Always a few hundred dollars to lubricate something, do an inspection, etc... Maybe it was the GMC model I purchased and it was needing extra attention, but when researching them it did not seem like common items to be serviced so early.4) The facility was always very clean and updated, and the courtesy drivers are reliable, courteous, and professional.5) Very deep selection of vehicles is also a big benefit at McGrath.Now I am out of the lease and probably wont come back, but is always good to try something different. My advice to shoppers is to prepare for the normal sales tactics but dont be too pressured. Be careful of all the add-on items during the purchase process and with service department. I am a bit too frugal to enjoy the full dealership experience, however, many people like this premium experience and confident they will get that here.

Steve Bauer is the best, always a good experience working with him!

Excellent service throughout the buying process.

The dealership as a whole, was high caliber and we were impressed, as first time purchasers there. However, our experience with our sales consultant, Michael Staub, was not up to the same standards as everyone else that assisted us. Specifically, we felt his knowledge of the vehicles we were interested in was desperately lacking. We did purchase a vehicle from him, but he did not demonstrate an ability or desire to inform us on the instrumentation, options or features that the Cadillac has. We were basically left on our own with the owners manual, unlike our past experiences with other sales consultants that previewed, in detail, all options and features, before we left the lot with our new vehicle. So this is why only a 3 star rating.

I arrived a couple minutes early. I was quickly greeted and checked in for my scheduled appointment. After performing a walk around of my truck, I was explained what was going to happen, how long it would approximately take, and other options that I could opt in for. After that discussion I was taken to a comfortable area where I sat until the service was completed. The billing process was very smooth. The appointment was for a Recall so there were no fees, as expected. But I did get a complimentary car wash! Overall, very pleased with the staff, processes, and the comfort that I received.

Very friendly n efficient

Ryan was great. After about a 15-minute conversation he was able to find multiple vehicles that were ideal for me. He couldnt have been nicer. Id never gone through the purchasing process before; he made it a smooth and stress-free experience.

Everyone was very helpful and the waiting room was great

No hassle, Logan and Jacob were great to work with.

We received top notch care! Alex was incredible at explaining What was needed and was empathetic to our situation along the way. Not only was our GMC fixed quickly it came back sparkling clean! Thank you Alex and everyone else at McGrath !

Tyler was so patient and awesome with me while looking for the perfect care in my price range!! After weeks of looking he pulled a new trade in for me to look at and I fell in love! McGrath did an awesome job with getting me the financing needed to get my dream car! I recommend going into the Buick store and asking for Tyler K!!!

I loved how quick and easy it was to find a convenient time for my oil change. I appreciated the option of having a ride if needed, although I waited. The waiting room was comfortable and I appreciated the refreshments. I especially loved having my car washed!

Oil change and recalls at this appointment. I had a few other questions that Beth easily answered. My shuttle drive Jim was very nice, we had great conversations! Dropped the car off, got a ride home and back in less than 3 hours! Very satisfied and my car looked great after the free car wash!

Its been 26 years since I bought a car manufactured by an American company. But I absolutely love my 2014 Cadillac ATS. And Ive only researched it for about 2 years. So you can bet I also researched the area dealers. On several of my car purchases, Ive driven as far as 125 miles to buy the right car from the right dealer. I was prepared to do the same for my ATS. The best dealer and sales person was only a few miles away. Dick Lynch at McGrath Auto. Thanks Dick.

I found McGrath very easy to do business with. I asked to be left alone to search the lot. They did that. I asked for a couple of sets of keys to look at interiors and appointments. They did that. I asked about numbers and they made me a fair offer.A couple of weeks later, I made a counter offer that was accepted. The whole process was painless. They were able to get all the paperwork ready ahead of time and I did not have to spend hours at the dealership picking up the car. The salesman took great pains to make sure that I understood all of the bells and whistles on the car. I am very satisfied with the whole process. I will recommend McGrath and Austin to friends and definitely return the next time I need a car.

I recently bought a car from here, and have no complaints. Ryan Martin sold the car to me, he was honest, professional, and very knowledgeable. He was also super patient, as my car deal ended up being sort of a long and complicated process. I would recommend him to anybody, he has most definitely earned my business in the future.

Beth and the rest of the Team are Awesome! They keep me informed about the condition of my vehicle and make future service recommendations that I should consider to keep our Acadia performing at a high level. Much Appreciated!!

Long wait time

I started looking for a new vehicle less than a week prior to purchasing one from McGrath. Jamie Tobin and Tyler Young helped me find something in my price range that was better than I expected. Every person I talked to during the process talked about how important customer satisfaction is to McGrath and I definitely felt that each person I worked with went out of their way to make sure I was having a great experience. Jamie offered to come help me look on his day off, and Tyler spent hours with me going between the three locations to make sure I found a vehicle I loved. I ended up getting an Equinox that had more than I was hoping for, while still staying in the price range I needed. After the experience I had with Jamie and Tyler at McGrath, I would highly recommend these guys to anyone looking for a new vehicle.

My husband and I had a wonderful experience with Spencer Stout. I always dread car buying time because you never know if you can trust who you are working with and it usually takes a whole days worth of time. Spencer was wonderful- I spent a fraction of the time I normally do buying a car and I left in much more than I expected- a 2013 brand new Buick. I was treated as if I had won the lottery- Everyone congratulated me and it didnt stop there. I received thank you cards in the mail, and a nice package I wasnt expecting. Even after I had the car for a couple months he still checks on us when he knows the car was serviced and to see how we like it. TOP of the line service.

Very friendly and helpful, answer all my questions.They went above and beyond to work with me.

The sales person, Jessica, was helpful, knowledgeable, friendly, and easy to work with. Was able to answer any questions we had.So that part was was easy, soso complaints there. What I didnt like was that we were there for 4 hours... Knew what vehicles we wanted to drive, paid cash so no financing was needed, but still took that long?? Also saying we couldnt do our own tax/title/registration was BullSh** since we did that a week ago from another car lot. Just want their $180 documentation fee.....Other then that, the people were friendly & helpful

Excellent service! I was in for an oil change and tire rotation today and had great service the entire time I was there! The advisor that helped me out, Eric, brought me back in the garage to show me how bad my break pads had gotten, instead of just telling me what else they found and hitting me with a price. I was treated like family not only by service employees but also sales staff that passed as I waited in a cozy little waiting area! Top notch service and staff from a top notch locally owned business! Keep up the great work guys!!

It was not the dealership, not Beth as she is awesome but it was GM itself. There should be a 1 stop resolution to fix an issue and not 3 times.

Recently purchased a 2007 Chrysler 300C from them. Used car with 162k miles on it and needed some suspension work no big deal. Its a nice clean car. I have had the car for exactly 1 week today. The Check engine light comes on, Code p0524 which is for low oil pressure. Again not a huge deal these things can happen with used cars. You cant always predict when things will fail. Issue come in with the Service department closed at 1pm today (Saturday) so they cant even look at it. They didnt even offer me a loaner car or even shuttle service. I guess they expect me to drive a car with potentially low oil pressure which could cause the engine to catastrophically fail. If they truly prided themselves on service they would have at least offered me shuttle service until they could get the car in for service. I will not be returning to McGrath in the future. I could be treated the same by any of the other no name used car lots here in town, I expected better from McGrath.

McGrath was easy to work with and Brennan was so good to work with. It was not a pushy sales process at all! If you are in need of a car start with McGrath!

I enjoyed working with Curt Dillon and the rest of your staff. Im looking forward to seeing them again and work on setting up a honey display. Fell free to contact me for any additional feedback.Tom Hart

I dealt with Trevor Arnold Internet consultant and he was great. Told him what I wanted and got it. Dealt with Josh Powell when I went to finalize the deal and he was very polite and helpful also.Was one of the best car buying experiences Ive had (over 20 years worth), none of the normal BS and back and forth games. Everyone was upfront and honest all the way through.Got the best deal from McGrath (shopped in llinois and Wisconsin) they made it well worth the 120 mile trip from my home in Illinois to purchase a car from them .Thanks for an extremely easy car buying experience.

GREAT