Great, friendly place to get any part for any vehicle or RV or boat or motorcycle or race car ! If its good enough for NASCAR, its good enough for you !

Customer service was nice but the employee took forever to replace my key fob battery. And it didnt work after they put it back together. I had to come back 10 minutes later after realizing. They did fix it and apologized but it wasnt a great impression

I have the opposite opinion of some other reviewers. I’m always treated well at the N.Bell Advance. Remember though. These employees are human and have ups and downs in life as we all do. And most likely they’re not paid like professional athletes in order to keep pricing competitive and the CEO probably needs another home or yacht. So when your feeling but hurt enough to leave a bad review please also tell us all where you work so we can come and put you to the test as well.

I had to buy a new battery for my car for my car I had purchased a history in 2016 its now 2021 me 1 I had purchased the gold autocraft battery in 2016 so so I bought the die hard that they carry gold. Always friendly staff staff unhelpful and helpful if you needed.

They got a good inventory of parts. But customer service is pretty down. Rather go someplace else to get my parts or order online.

Ill start by saying that Ive been to Advance Auto on 620, and they are amazing. The managers and the associates are all super personable and eager to help in any way possible. But recently Ive come into this Advance Auto on North Bell two or three times because I live close by. The first time a gentleman would not help me find a part that I needed even though I had the part that I had removed. He just pointed me to the aisle and said you figure it out. The next time I came in to return some of the parts that I had purchased in correctly the first time because I didnt get any help. When I entered, no one was around so I said hello about 3 or 4 times when I turned around I did finally see someone, but he just stood there completely silent, looking at me as if I were crazy. This, I came to find out, was the manager. Luckily Jorge, one of the associates, tried to stick up for the manager saying maybe hes just having a bad day, so I went with it. But now I have to go and return another item and find the correct part and Im dreading walking into this store. I wonder if I can return the item at another Advance Auto?I went back today to return the part. A second manager did help but not before directly telling me you dont have to shop here if you dont like the store, and that he couldnt exchange one of two items because I didnt have the packaging. To top it off, he also told me he felt threatened by my comment about updating my Google review. I reminded him that free speech is protected by the first amendment. He finally did help, but it was like pulling teeth. I will never walk into this location again. I might even avoid AAP altogether from now on. Oreillys and Autozone are both near by as well.

Stood at the counter for a few minutes while I heard folks talking in the back and no one ever came to the counter. I decided to count to 100 before I left, I got to around 80 when the phones started to ring. A person came from the back and answered the phone. (Which took a while to answer) Went again to the back and started talking again. No acknowledgement with me. I walked out.9:35 am 5-15-21

They have helped me numerous times whether changing batteries out and acknowledge warranties. Everyones friendly. Make sure your there when you change out your battery. Great deals. And great app for the store

Great customer service. Fast. Friendly. Affordable!

Very friendly. Needed new wiper blades. I They were kind of busy, but it didnt matter. They asked about the vehicle and made some recommendations ,told me they would come right out and install them for me (I didnt even ask them to). Sure enough, 2 - 3 min later someone came out to my car and did it very quickly, and acted like they were happy to it. Its all about customer service.

Patrick has helped me twice with my exhaust issue. Yesterday, he spent a substantial amount of time helping me fit an aftermarket muffler to my ancient Honda. He guessed that I was trying to save money and picked one of the lower cost mufflers. He went through what must have been 20 adapters to make it fit, the right clamps; everything I needed to do the job. This saved me hundreds of dollars. As a single mom, this is a huge help. I successfully installed it when I got home.

Ordered a part for my car from here and it was there within 2 hrs.

My Check Engine Light came on, battery was weak. Went to Advance and asked if they could run diagnostics and also check my battery. I was told theyre not doing that because of the fake pandemic. Drove over to AutoZone and they ran diagnostics on it, fixed the problem in less than 5 minutes! No more Advance Auto Parts for me!

Best thing about Advance is that theyre not AutoZone 😂 They had plexiglass at each register. Wish I saw more masks on employees (and customers), but Ill definitely be coming back for my auto needs.

Very professional. Thanks guys

People were very helpful when I asked questions.

One of the worst buy-online, pick-up in store experiences Ive had. Coupled with really poor customer service in the store.Store associate really couldnt care less about the experience and the manager was tired up with another customer... Talking 15 minutes before even acknowledging me.Rather than waiting any longer I cancelled my online order and went to OReillys and made my purchase. Experienced friendly helpful staff there.

They were able find what I needed.

Couldnt find my information in the system for a battery I bought less then a year ago. Pretty much told me I was screwed and there was nothing I could do about it. $200 down the drain.

Guys are a lot of help

I ordered a new battery online and picked it up from the store within half an hour. Robert V. assisted me with installation and walked with me through the re-calibration process my car had to do. He made sure I was in good shape prior to moving on to the next customer. His patience and assistance was very much appreciated!

Staff is very knowledgeable, they even took time to help me trouble shoot and walk me through replacing the part, going above and beyond what was expected.

Quick and friendly. Got my radiator and supplies and they carried everything out to my car. Kudos guys! Good customer experience.

Patrick is very helpful will go out of his way to take care of you. There is not a lot of help in there. On the other hand there is a small heavy set woman you might want to avoid she seems to have an attitude problem. So we have decided to take our business to OReillys on Crystal Falls so much more better service.

Ive used this store for many years. So long that I cant remember buying a car battery at another location. Theyve always been helpful, informative, and installed my battery while I waited. Today, however, I purchased a vehicle battery online (only way to get an offered 15% discount) and went to pick it up at the store 30 minutes later. After picking up the battery, I inquired about the install, as listed on the website. The clerk stated that they dont do that for online purchases. Ridiculous. Just ridiculous. Just lost my business.

Good parts at good prices and they help you find whats best for your need

Jorge is the man! Really appreciate the extra effort, mano. Great service.

Extremely nice staff! Quick and easy. Was always friendly during any questions:)

Went in with leaking coolant and no car knowledge at all and Patrick was extremely helpful showing me my options and how to put the new coolant into my car. Highly recommended!

I called here today because I wanted to re-print a previous transaction I made at this location. The associate Chris, pulled up the information on his computer but could not print me a receipt, email it to me or even take a screen shot of it. Im trying to collect these records because Im selling my vehicle and wanted to have proof of repairs. I did this very same thing at Orileys, AutoZone, and Discount Tire in minutes, with no issue. Chris basically told me I was out of luck. Nice job AAP! Two thumbs down!

Really nice costumer service they are very helpfull and recommend the best quality stuff for your car, if they dont have the part they order it and it will be there the next day awesome!

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. -Advanced Auto Parts mission statement.I Walked in and was greeted by an associate in a couple minutes. Great! I said Ive got a carburetor question. I figured I would be able to get some help seeing as most of the customers more than likely have older cars that use carburetors. At this point Im expecting the employee to reply with something along the lines of yes i am a knowledgeable and professional staff member who would love to inspire, educate, and problem solve with you about carburetors. Instead he directed me too what seemed like the manager, a slim built guy with a beard and arm tattoos that appeared to be in his mid to late thirties. No problem, this guy must be new to the car world, or maybe his specialty is finding out the right size wiper blades you need for your mini van. He then told the manager, who was on the phone with what seemed like a shop owner they sell parts to, that I had a carburetor question. Without even acknowledging my presence the manger said I dont have anytime to answer questions... I understand that he was busy and i was more than content waiting until he was done with his phone call to have the opportunity to talk to him. But unfortunately he was the only one out of 6 employees that work there who could answer a simple question abut what frikin bracket i need for the kick down cable on my turbo 450 transmission! Knowledgeable, nope... Friendly, I think not... willing to educate and problem solve for me, HA... I left and immediately went to Oreilly Auto Parts and found what I was looking for.

Not only did they have what I needed he was also very helpful and help me fix my problem and installed a new parts right there on the site I would recommend this place to anyone who is looking to buy auto parts definitely the place to go great service affordable prices everything youre looking for

Stopped in because my Audi had the check engine light on. The staff hooked my car up to the machine and ran the codes. Even helped take off a under the car flap hanging down. I was wowed at the unbelievably great service.

The guys and gals here very helpful very non-pressure atmosphere for buying parts for your vehicle

Exceptional service

Patrick was so helpful! Definitely coming back!!

To date, Ive never had a negative experience at Advance.These guys have what Im looking for, decent quality parts, and will not shoo you off or give you a blank stare if they dont have something in stock; theyll hunt it done at another store.I cant give them 5 because they are a big box store chain and therefore pricier than what I can get online, but when I need something today and I call someone at Advance, they do what they can to get my part.

The store was very helpful in finding the part but it had to be ordered and shipped next day

They replaced my car battery free of charge. Everyone was very courteous and willing to help.

Patrick has helped me on more than one ocassion, he is personable, knowledgeable and represents what I consider excellent customer service. This location is now my go to store as well as Pattick is my go to person.* Ive never had a bad experience with any sales associate here.

I like going to Advance Auto Parts in Cedar Park. They usually have the part I need if not they get it quick. When I walk in its like a family store same friendly faces and knowledgeable about autos.

This is a good location. They normally have anything I need

I was disappointed because I literally waited and saw 3 employees walk past me and no one helped me. A guy finally spoke to me and when he did, all I need was my battery charged and tested, he told me he would need to go get somebody. So needless to say, I left very upset because no one helped me and I walked out. I would recommend that you go to the location on 620 if you need help with anything auto related including making a purchase!

20% coupon online. Very helpful employees, see Robert!

Not helpful. Blank stares and no enthusiasm. Even answered a personal phone call in Spanish while checking me out. Awkward experience. Will never go to this location again. Wal-mart even treated me better.

I always order online and pickup locally with little to no issues. Often the CarQuest or Intermotor branded parts are OEM which is a bonus.

Quick & friendly service with a smile 😀

Im so upset with this company. I had to drive 80 miles for them to charge my battery. I had to wait while the battery was charging. Everytime the battery gets cooler 30s the battery dies. I WILL NEVER BUY ANYTHING FROM THEM AGAIN.

Good parts store but dont buy 1year warrantee parts.

Great people that are willing to go the extra mile to help our a customer.

Staff was quick, transparent about options and considerate. Also willing to offer discounts when asked.

Good service and prices and knowledgeable staff.

They are very helpful, they take the time to explain any questions you may have🖒

Good supply of car and truck parts. Have what I need when I go.

Good service.

First time for me to go here. Service and product availability were excellent

These guys are great! Very helpful!

Nice help, great fast service! There is a back way out to take you to New Hope.

Walked in and was totally ignored. Had to basically force someone to help me then repeat information several times before he got it all entered.

Very friendly service and very knowledgeable on what you need

Helped find a small exotic part. Very friendly.

Super friendly and helpful.

Unbeatable prices if you buy online and use coupon codes

Fast and friendly service

Wow. These guys turned an annoying situation into a pleasing experience. Car battery was dead. Had planned on yanking the old battery out of my car and catching a ride from my daughter over to AAP in Cedar Park. Luckily, they are just around the corner from me. But, Sergio at AAP encouraged me to bring my car to him, and he would do everything: test the old battery to be certain that was the problem; hook my car up to a portable power source while switching out the batteries so I wouldnt have to reset my on-board navigation/satellite codes and settings; clean the terminals; all for just the price of the parts. So, I got my car started, and drove to AAP. Sergio had set aside the right battery for my car and needs, and he and Wilbur were quick to get me fixed up. I was in an out of there in less than 20 minutes.Its comforting to know that customer service is still important to some companies, and its even more comforting to do business with people that actually enjoy their work.Home run, gentlemen!

Very fast service always enough people to handle high traffic of people. And they always have the parts Im looking for.

Knowledgeable staff, really down to earth and understand you

They always have my order ready and waiting

Good price and veterans discount

Prompt service and knowledgeable salesman

We dont buy any where else. Great service!!!

Good service better than most.

Everyone at this location is awesome, but ask for Robert.

They had the only oil filter for my old renix 87 jeep with a straight 6

These guys are helpful and honest.

I went in with a part number and these guys located what I needed and even double checked the fitment, thanks to Garrett and his crew, dont know if I spelled his name right but you get the point

Its okay if you dont mind having a teenager pick out your part

Had what I needed when the others did not

Awesome helpful and good deals

Dont carry any parts for 2016 Jeep Cherokee...boo.

#1 place to purchase a new battery. They install for you.

I like the company but the store itself is unorganized

Had the radiator we needed in stock

Had what I needed. Even gave a discount without asking

Excellent service!

Good service

Great customer service

Had the part I neede and even installed it

Amazing staff, very helpful

Helpful staff.

Always polite and helpful

Good

Good experience

Eh

Very good service

Helpful

Good. Service!!!😊

They usually have part and its usually cheaper

Parts for the whip