Even though they were busy and I walked in needing 4 new tires after having a blow out. The tires that was needed was at another store about 30-40 minutes away, needless to say I GOT 4 NEW TIRES. Wasnt the ones that wasnt on sale tho 😣 So thanks for being accommodating cause I was far from home.

The guys there were very helpful, understanding and friendly. They wasnt trying to pressure me into service I didnt come for but yet explained enough what other problems I had that needed service soon. Will most likely go back and definitely recommend to others!

These guys are awesome. Jomel has always taken care of me and my needs when it comes to anything automotive! Dude knows his stuff! Got a state inspection, oil change, and tire rotation in just under 30 min!

Friendly, fast service. Traveling through from out of State one of the few hospitable places that weve been to.

Jommel was amazing!! He assisted me quickly, professionally, and didnt try to upsale or ask for a review. This team is superb. They got my jeep in and out within 15 minutes with a brand new tire on and very little cost to me. Im extremely happy with their service and customer care. Thank you Firestone and Jommel for your time and quick assistance

Jommel and his crew are fantastic. Great service, very knowledgeable and HONEST! Jommel has been looking after all my vehicles for many years while at another location. He has been at Rosemead for about a year now and I drive 60 min round trip because he’s that good and I know I’m being treated fairly and getting quality service. Thank you guys!

I bought a used Jetta recently for work and needed a mechanic to look over and fix any potential problems. I already had a quote from another mechanic saying it needs like 2 grand worth of work... I told my situation to these guys, and they did a full inspection of the car, gave me honest assessment of what actually needed to be done, and took care of the car for me.Ended up spending far far less, and gained a trustworthy mechanic and friend. These guys are great! Ask for Jommel when you guys go.

Jommel got my car right in and completed as promised. Very happy with the service and will be coming back

Great place to get your vehicle repaired. Not overpriced and very fast. Highly recommend

Needed new tires,,,, awesome price and service

They was very unprofessional. Left my windows down over night , plus they left my key in the car over night . My car was worse off after taking it there . On top of that my still try to charge me 1500 to fix it and couldn’t even tell me the problems. They really trying to get over on people.

They really did an awesome job for my car.We spend time only 30 minutes to do visual inspeaction here.The service is exceptional.Really recommend this shop to everyone in my family.

Always have a good experience here. Marty and Thomas have taken care of our auto care needs every time. Im not sure about the prices but the customer service is excellent.

The reason I came to this location is because of Jomel. He was the service manager at The Flower Mound location and did an awesome job at balancing my vehicle like no one else could. About 3 weeks ago I went to the Flower Mound location and the service manager there was the most rude individual I have ever met and he was the one that replaced took over Jomels position, when he was transferred to the Carrollton location. And I had been going to The Flower Mound location for years. Matter of fact, my husband and I had a Mac Tools truck and sold products to them at one time but never again will I go to that store. And from what I hear the Flower Mound location are losing customers because they are looking for Jomel and moving to the Carrollton store because of the service manager, Josh at Flower Mound. And if I could get a hold of the regional manager I would tell him how sorry The Flower Mound management is now! But Ill tell you what I will drive to the ends of the Earth to go to where Jomel works. And I would never recommend anyone to The Flower Mound location ever again! Jomel is an exemplary employee and an awesome representative of Firestone! And again did an awesome job on my Kia Sportage! Thank you so much Jomel... And I will be back soon again for my balance and alignment 😊

Very nice service but wish they had more accurate time estimates

Obviously I came in here a little distressed, like most people. But let me be the first to tell you that this was one of the best tire experience I’ve ever had. Not only were they incredibly fast, Josh was amazing. He is such a kind, genuine soul. He was so knowledgeable and really has the customers best interest at heart, that means a lot from the consumer side. His customer service was honestly one of the best in the automotive service industry. Thank you Josh!

Had my car inspected without a problem or wait. Staff was quite helpful.

Jeremy did an exemplary job of informing me of the status of my vehicle and the options of tires. He even presented a few options for tires and gave me accurate repair timing. They honored the one year alignment n checked if it needed adjustment. Overall happy with the service and trust the mechanics who did a great job on my BMW 335i.

Excellent customer service! Service was quick and price was reasonable!

I got a state inspection yesterday and was in and out within a short time. Ive been doing business with them at the Rosemeade shop for many years and they have always treated me well.

I have to admit this location has the friendliest people working at the desk. They finished earlier than promised and exercised precautions with my visit.

Very friendly and fast service

They did a great job. I took my truck in for a variety of things. They were quick and professional. I appreciate their customer service and professionalism.

Great service as usual.

I usually go to another location but they didn’t have any appointments available so I came to this one. I got a full synthetic oil change, tire rotation and alignment. Everything was done super fast in maybe 2 hours despite it being busy. The sales advisor added an oil change coupon and tire rotation was included in the car care package. I got everything done at a very low price and also with perfection. Coming here for all my car service from now!

Staff always friendly I been going there for years and they always to do a great job. They tell you what they find and what the cost is up front no surprise. Thanks Firestone.

They totally understand customer service and pricing is fair. A big thank you to the team there. Shawn is very helpful and is always willing to go above and beyond to put customer at ease.

Good, honest service. No bull

Great service

This is one of the few honest mechanics left. Thank you.

Fast and excellent service. My car got stalled on the freeway for failed alternator among other things. They gave me reasonable quote and was very attentive to explaining the details. Needlessly to say the car runs great. Thank you.

Went in for a state inspection & asked for courtesy check & make sure all my fluids were good as I was going out of town. They finished in about 20 minutes. However, a few days later while traveling to San Antonio, my car died, resulting in a new radiator hose, alternator & battery. My car was almost empty of oil also. They evidently didnt check my car as they said they did. I wont be back. Firestone just lost a long time customer.

Went to firestone to get an inspection on my truck. The man working that night explained to me that my brakes had issues but were covered under warranty with their company. It was late and I hate to leave my truck overnight. The next morning I get a call and they said I had issues with my brakes, same as the night before, but this time was told it was not covered under warranty. Talking to two different employees they had no clear way of describing to me the issue, why they said it was under warranty when apparently it wasn’t, and then refused to let me talk to their manager. When I went in the same three people, manager included, still could not get on the same page or treat their long term customer with the type of care you’d expect at a business like that, and unfortunately after so long I’m going to have to go elsewhere. It seems to me the lack of communication between employees and their lack of communication to their superiors shows some very poor management. Especially since the manger tried to blame one fo his employees for the mistake, and never apologized for the mistake or made an effort to try fixing the issue. The “covered under warranty” went to $240 brake procedure the manger said he could knock off $20 for the inconvenience, but after seeing how he mangers his store I will not be going back. That’s now way to treat customers, anywhere.

On Saturday, we were heading to a state inspection station for our 2003 Toyota Camry yearly test. (Old Reliable) Well, as luck would have it, the check engine light came on. So, we diverted our course to this Firestone location where an awesome employee checked it for us in the parking lot. It was something with our fuel line and they would need to test it. He was so friendly; I made the appointment with them at 8:00 Monday morning.Monday morning came and it was a different vibe. The employee that helped us Saturday wasnt there, but I was there 8:00 sharp and first in line. I asked how long it would take and was told hour to hour and a half. Ok, I knew it might be that long and I was debating if I should take an uber home being 18 weeks pregnant; but money is really tight right now and I also knew I was going to spend a couple hundred on the car to get it fix. I didn’t want to Uber if it was only a simple fix costing me $40. The diagnosed was going to be at least $100 and if there was a leak, the cost to repair and replace would have only added to that. Plus, we are expecting, so money is VERY tight.I asked a few more questions about the car. (What happens if the repairs can be done by the end of the day, what happens if they must keep it overnight; etc.) I do not feel safe being out during this time and expressed my concern being out while pregnant. I was trying to see if it was worth getting the uber right then or at least wait until the diagnostic.The man at the counter literally rolled his eyes at me, giving me the I don’t care glare and body language to boot, which made me more uneasy.Two other vehicles checked in after me and both went into the garage right away. Mine was still out there 15-20 minutes later. I already felt uneasy and the man at the counter did not help the situation. What’s more is my vehicle was still out there after 15 minutes while he and a mechanic were shooting the breeze in the garage. The last thing I wanted was for them to stretch the time diagnosing the car while I sat there vulnerable on top of being high risk. I am just entering my my 2nd trimester, first kid, and I’m near the high-risk age factor for woman having kids. (which is age 35)Another man came into work, so I got up and just asked to cancel. He gave me my keys and I left.I am sure there are awesome people there like the one that helped us Saturday, but I did not see it Monday. The man that gave me my keys back said, “I’m sorry about that” and was very polite but that is about it. I was willing to give them my business, but after the brush off, I felt uneasy at them even looking at my car.

Jared did a Great job changing out my tires on short notice. 35 minutes and was out the door. It was 4 pm they closed at 5 pm. This is why its worth going to this place. I can buy tires anywhere. Service is what counts.

Awesome service...used them for years, never disappointed.

My drainage plug was stripped from a pervious oil change causing my car to leak.

Quick state inspection very friendly.

Excellent customer service

I bought new tires with warranty and road hazard. Apparently it doesnt matter here. If your tire is going flat at 6 30 on Friday night. There are cars stacked up. (There wasnt.) They are super busy. (THEY WERENT. ) I know these things because I finished my phone conversation with him while walking through the front door with a tire going flat. Luckily, I made it to another store. They stayed after to get it done.

Went into this location today for the first time and seeing how their customers are treated I decided not to continue with my business there. There was I guess a manager and two other employees arguing with one of their customers because it seems they told him the wrong information and weren’t trying to do anything to help him out. Not a pretty side of doing business as it happens, but seeing how they handled it, I just turned around and walked out. Won’t be back.

I went in for free air and left with 2 new tires & an alignment for $400. As a woman, I assume that car places are probably taking advantage of me, but they did show me evidence to support their recommendations, so maybe they didnt. He also knocked $20 off the alignment, which was nice. Both counter guys were nice, polite & friendly, no customer service issues, but I do think that I was there way too long (1.5 hours) considering I was the only person in the waiting room.

In and out in under an hour for a car inspection, without a reservation.

I have used this guys for years to maintain my two cars and am very pleased with the work and overall service.

Firestone is the top of the line as far as car shops go. I had two blowouts in the front of my car and with scraps and dents in the fender and firestone fixed it up within 3 hours !! Thats really quick especially for just the tires alone.

Trust me! Dont waste your time and money somewhere else. This is the place to go, I been a loyal customer to this shop for so many years and always have an amazing service everytime. Ask for Jarrod, OMG!!!! He is the best mechanic in the Dallas - Fort Worth area period. Their prices are very reasonable and super clean shop always on time and quality services. I recommend this place to my family and friends 100%.

My experience was wonderful. They were courteous, helpful and fast! Got me back on the road quickly. Thanks guys!!!

Couple of employees I’m used to dealing with have left & the counter guy now has zero personality. I’d asked for what was due at 90 & 100k and didn’t even bother to look it up in alldata. Think I’ll try the new service first location which is even closer to my house.

Great service. See Mike and Lane. Great people and honest !

Went in for a State Inspection 20 mins before closing on a Sunday afternoon. They happily said, YES, we can do that for you today! Great customer service!

Great tire purchase experience, oil change and car alignment! Should of written about it months ago...but when I realized I needed an oil change...made me remember and I will be going back soon! Team there is very knowledgeable.

Friendly staff and generally quick on oil changes and inspections! would suggest doing larger maintenance somewhere else but not a bad shop especially if you schedule an appointment

DONT GO HERE!! we have been going here for 6 years, and Firestone for 20 years, but no more. The people that work here do not care anymore. We got our Civic Si front struts replaced, both were faulty parts. They replaced them, only to do a very poor job. After the repair there is really loud rattling noises in the struts. They told me it was my fault, or an acorn. My husband complained twice, and the guy told him it wasnt their fault. Very poor customer service, and shame on them for not taking responsibility for the mistake. DONT WASTE YOUR TIME HERE!!!!!!

Gave them a second try after many years of not doing business with them for not completing work that they charged for. this visit was much better but trust is hard to gain back. will update hopefully wkith better reviews.

Service was quick and friendly! I had gone to 3 other places, and got no service to bad attitude for asking questions. Firestone got me in and on my way in about an hour!

Great service...great location.

I have been taking my Business fleet and personal cars there for quite some time spending 20 + K there. Today was the last day I will walk in there. You are correct, their customer service has gone to zero the last year and a half.Today I took my wifes car in that I had the tires replaced on about a year ago there and also had road hazard. They said yeah sidewall is bad we have to replace it under road hazard. You bill is 140 bucks. I asked him what good of use is road hazard if its 80% the price of a new one. He said well since you only have 68% tire tread left we prorated it off and also we dont make that tire anymore so the new replacement costs more.Not only did they gouge me for 80% the price of a new tire for a old tire that had 68% tread left, for my troubles I also have a mismatched set now. Thanks Firestone you sure know how to take care of clients!

I wont be going back, first they canceled my credit card because it had been years since it was paid off and I havent needed to use it so I had to apply again and of course got approved but they charged me over 100 dollars for nothing. It is my HVAC system and there are so many easier ways to do it yourself but I thought they would give me some remedies and some advice. I never even got to talk to the mechanic, he didnt even bother to let me know who he was. Now Im at the Lexus dealership and I may have to sit here for another 2 to 3 hours and Ive already been here for an hour. The mechanic could have mentioned the many types of sprays you can spray in your vents to eliminate the odor. Total waste of time

If I could leave no stars or a zero I would. Believe me. The worse customer service I have ever received. I understand people have bad days sometimes but good god. Never coming to this location again. Came in for alignment check. Go to another firestone location. Or go somewhere else. No wonder this location has bad reviews

I have been to this Firestone twice in the last 2 months for front end issues on 2 different cars. The guys were awesome. They explained the problem, gave me options and had my car fixed quickly. I have a Firestone that is closer to my house, but I prefer this Firestone.

My grandpas been coming here for ten years and i been here the past year. These guys are the best. I drove all the way even from Arlington thats how great they treat me.

I was new customer to Firestone. They provided courteous and quick service when providing the state inspection. Also, their wifi worked great in the waiting room.

Had to be there for over 2 hours the other day, and they were more than okay with my 4 kids playing in a semi-crazed state. No toys or kids area, but no glares either. Definitely family tolerant.

Firestone always does a great job and has never treated me with disrespect. But that is a tribute to their current management. While I do not buy tires from them, I do get my cars serviced there instead of at the dealership.

I had a billing issue (over charging) back in January. Told myself I wasnt going back. My Fiat needed some repairs and again had billing issues. Spoke to corporate, voiced my aggravation. They said someone would contact me. Within a couple of hours my issues were addressed. I like this place, hate the idea that I keep having issues. Thank you for rectifying the billing issue.Three months later, here we are again.My 2012 automobile went from 39 miles per gallon to 30. It misses, sputters, and my check engine light comes on from time to time. It has NO ACCELERATION like it use to either. They completely messed up my car and Im STILL paying for the tune up and oil change. I have to wait until January (after I pay off Firestone) to take my car to the dealership to REDO and pay an additional $800+ to fix what Firestone messed up.Thanks for my overall $1,700 bill. Firestone!

Very helpful and informative staff. Although I didnt end up needing service, I will definitely keep this place in mind in the future.

My husband took his car there to get inspected for state inspection. It was near his work and he had extra time so he stopped in and from the very beginning it was a disaster. First they tried to charge him $80 for a state inspection. When he questions it they say oh its state fees. Never in my life have I paid more than about $25 for a state inspection. Then they realized that they had mixed up and had him almost pay someone elses bill...how does that even happen? Later he finds out he failed the inspection and needs new tires which we expected. But then he finds out he needs a new third light brake. And since we hadnt paid a lot of attention to it we thought ok but we arent going to pay $65 for something that costs about $12 for parts and takes us 5 minutes to do. So we get the parts and go to check it and it isnt even out. We checked ALL his lights and none were out so now we are confused and honestly quite mad. He plans to take it back only because he doesnt want to pay the $25 again somewhere else. But definitely wouldnt return otherwise...trying to scam people and make money when nothing even needs to be fixed.

Firestone, found a problem that I couldnt find. I thought my motor was ruined. They found a radiator leak, did some kind of test for a cracked head gasket. $800 later my truck was fixed, on a Sunday. I was looking at 10,000 for a new motor or 20,000 for a little bit newer truck. I highly recommend these folks

If you need anything besides a basic oil change, tune-up, new tires or tire rotation, look elsewhere. Just like all Firestone locations, this auto repair chain will overcharge you on everything and recommend non-essential repairs on your estimate that are ridiculously overpriced. They quoted me a repair that was $800 more than every other place. Not recommended.

The gentlemen were kind enough to let me come in at the last minute to get two new tires put on. They were quick and on point. Thanks so much yall!

They have aways been truthful when it comes to having work done on my car. Ive never had the run around like you get with some shops. Quick and quality work.

It was early this morning(7:30) I went to get my tires checked. There were two guys standing around at the counter doing nothing but talking. I walked in and asked if they can help check my tires. They looked at me like I didnt belong there...and told me to go check it myself with the air hose(outside). Haha. They offer free check up..I didnt know it meant I do it myself. I will never go back for anything. Serves me right for not going to Tire Discount...they are truly the best with customer service over there off of Trinity Mills. These guys at Firestone lack in professional courtesy and service. Should have read the reviews first. My bad.

I got air in my 1999 blazer this place is great

The staff was friendly and knowledgeable, and the service was speedy. They were respectful of my time and budget.

Custom brake work done here a little pricey but they did a great job no more issues

Got a tire replacement here. First, after picking up the vehicle, I noticed that the dash electronics and blinker were not working. I had to bring it back and ultimatley they did fix that issue that they caused. Then, after 1 week, the tire was near flat. I added air and returned to get the tire checked a week later. By that time the tire was near flat again. They looked at the tire, said they saw no issue and sent me on my way. After another week here we are, flat tire again. I called and said they would be replacing the tire and not putting the same tire back on my vehicle. I talked with the store manager, Jeremy Kaplan, who said that would be alright because I had paid for the insurance on the tire. I get to the store and now he says, Well sir, we cant just replace the tire unless we have a reason. Therefore, not only have they done a very substandard job, they have also lied. Do not bring your vehicle hear. Poorly managed, long wait time, and horribly customer service.

Rebalanced my tires in less than 30 minutes. Great job and Thank you

Fast and friendly service. Neighborhood feel despite being a major chain.

Got there to get my Passenger Tire Patched from a Screw. Once I got to the desk I told him my problem and he said it would take a couple of HOURS until we get it completed. There are 2-3 techs in the garage just sitting/standing at their counter in the garage. It takes 20 minutes or less to do a patch job. I only have one vehicle and he said You better have someone pick you up. So I had to walk home and then walk back when my car is ready. Lazy and incompetent people there. Since they are busy on sundays they need to have more staff to compensate the hectic day they have instead of running the shop on a skeleton crew. Cant stand the service every time I go. Plus I keep offering me services I DONT NEED.

State inspection time. The inspection was done as promised.

Great job. Had exactly the right battery in stock and got it installed right away.

Mitch and the staff are great I drive 80miles just to get there service. Michael Herrell long time customer.

They are fair, honest and do right by you.

Thank you to the Firestone team for getting me in and out, this location gives absolutely EXCELLENT service every time!!!

What a rip off. Their labor fees are insanely high. These thieves tried charging me $20 to change out a cabin air filter which is like changing out a cd. I caught what they were trying to do, but many others probably won’t. Not honest people. Firestone is not an honest business.

I will just take my car to the Josey Ln and belt line location there is better customer service...

Hi my name is Liliana Osorto. I came to one your stores located at 1845 e Rosemeade parkway carrollton tx 75007. I brought my Audi so they can check one of the tires since it has a nail on it, so I decided to drop it off. My husband talked to Richard over the phone and told him we wanted to get 2 tires instead of 1 since it was advised the tire with the nail Is not repairable. My husband was clear and said he wanted the same brand we had which is ToYo. Richard advised they were discontinued but could find 2 of those at another location. Later yesterday we came to pick up the car and spoke to Jeremy Kaplan the store manager and ask him if we could get the good old tire, but he went to look and said they picked them up. After we paid, we went to look at the car tires and we noticed they have put the wrong set of tires firestone brand that we were clear we did not want. We went back inside and let Jeremy know and he was very rude, said that Richard was not here to validate the what we were saying, making us feel as lyers and said he went to the emergency room. We understand and sympathize to the fact he he was not feeling good, but that’s why we were trying to ask him the manager to help us instead of giving us an attitude.He finally said he will see what he can do for us and got the tires we wanted as we have requested since the beginning. He then try to make a smart comment making us feel even worst to not to put 240,000 miles, to which I said we live in this area and we would not drive much.We did not appreciate the way he was talking to us and making us feel as lyers. We also did not appreciated you keeping the other good tire. We went to your store because of the great reputation you guys built trough the years by the people who give you business and by the people who work for you as your founder said “Our company is built on people - those who work for us, and those we do business with.”Today I went to take the car back to get the tires I originally wanted and Michael was very nice, I don’t understand how you guys give the manager position to a person who does not have customer service skills neither management skills.We definitely are not coming back to this location neither my family.

Not a good friend of the community. I went in with a desperate situation where I was already on 1 spare and completely flat on the other. Mind you I have back problems and was wearing a brace. In obvious severe pain and agony. I was literally lying on the ground in their lot. Their own customers were trying to help me. I had little cash on hand and no cards and a dead cell phone. I had a tire and only needed it put on the rim. Not only did they say no but he left me lying on the concrete in the heat for the answer. After laying there 10 minutes I went inside to check. If its against so called policy not to use anyones elses tires that if its bad their liable, how simple is it to have a waiver and keep the business and have a good word of mouth customer. I didnt make it to another tire shop and only got a mile away before the tire begin to come off the rim . I wound up walking 40 minutes home which is only 1 mile away but with back problems this 10-15 walk took 40. For the first time ever when having to vomit from pain when it reaches high levels it had blood in it. They will never get my business or a nice word. Upset I cant sue or something. This rating is all I can think of and I cant give a zero. I dont think it makes them any difference they obviously couldnt care less. Jimi Hendrix Carrollton

Customer service is awesome!!!

I am very disappointed, am from out of state and went there for an oil change and wanted them to check a noise that had just started as I was driving here. I called 2hrs later to ensure the car was being checked. At this time they notified me that the oil was getting done and they had no idea that they need it to check for the noise. After I picked up my car I got told that there was anything wrong with it and the dashboard had not even been reset.

Good overall shop, dated interior and amenities, appointment made for 7:30, car started being worked on at 9:30

They will treat you like an idiot when they are the actual idiots. Theyre so idiotic they screwed up a simple oil change. I took the car back to them in the ensuing couple of months not once, but TWICE, complaining about how there was something leaking underneath my car, and both times they dismissed it. Then I was in San Antonio when I noticed the leaking had stopped and had a bad feeling and sure enough I broke down on the side of the freeway and had to get towed to a Firestone there, where they put some oil in it and immediately diagnosed it as an oil leak and fixed it for free when I told them what had happened in the Carrollton shop. Now I dont know why I went back to the Carrollton shop when my check engine light came on but they told me what it was and that it would cost nearly two thousand dollars and gave me zero options. I immediately researched it and found a part for more than a thousand dollars less and when I informed them of this they told me well your check engine light will just come back on. Wrong -- I then called the dealership that gave them the quote and they explained to me the dramatic difference in the cost of the parts (the expensive one was plug-and-play or snap-in, and the other one required welding) so now I know more about this particular type of part than these morons do. And they charged me $100 for this service -- the last $100 dollars I will ever spend at any Firestone, when Ive found another car service place that will check your engine light for free.

Good prices and the employees are very nice

Outstanding. Efficient, friendly staff. Will definitely be back.

Quick oil change.

Firestone on Rosemead is great. ASK FOR Lane.

Service is not that great, repair work is expensive and not always right, pay options are not totally convenient.

Terrible customer service! Not friendly at all I felt like I was bothering them with the issue I had on my car.

Very professional and quick

Went for State Inspection and they tried to make me spend money for unnecessary things for my car whereas my car was in good condition. When I refused, they agreed to do the state inspection and my car passed the inspection. Trying to cheat!