I want to take the time to thank Eric Mathis who helped me out this week get a Range Rover Velar. Eric made it happen. He came in on his DAY OFF, literally 45 min after I contacted him. He made sure I got the deal I wanted and got me the monthly payment amount I asked for. Great professional, even better person. If you are looking to get a car at bob baker Volkswagen make sure you contact Eric Mathis. You won’t regret it.

Had a great experience with this dealership. We finalized the deal over the phone, I drove down, and was in and out in under an hour. Everyone one was really friendly. This is the smoothest car leasing process I have ever experienced. Special shout to Seth & Yuri!

Could not be more pleased with the service we received from Joaquin in sales. The process of buying our new VW ID.4 was completely seamless. He gave us a ton of information in the lead up to the purchase as we waited for the car to arrive at the dealership. He was in constant communication and MOST IMPORTANTLY, every single piece of information regarding the process that he provided was EXACTLY what occurred. There were no hidden charges or switches in the product once we arrived. I would absolutely purchase another car through this dealership and would recommend Joaquin to any family or friends that were interested in a VW.

I bought a used Chevrolet Bolt from them. I guess I should have done more due diligence on the vehicle because I thought they all had the fast charging option (DCFC). When I found out this model didn’t, a salesman told me it was a factory option that could easily be purchased and installed. I don’t know if it was just ignorance or a lie. But I believed him and signed the paperwork. When I found out that the vehicle could not be upgraded, they wouldn’t let me walk away from the deal even though I hadn’t taken the car into possession yet. So yes this is partly my fault, but they could have corrected the situation instead of sticking me with a car I didn’t want. So thanks, guys. I’m glad I trusted you and I’m glad you got your stupid little sale. Enjoy the commission.

Every technician has an off day, everyone does, however when an individual is having a day where they dont care and dont want to be at work, its probably best to stay at home.Im the fleet manager for a company that operates all over the western half of the US. We operate light, medium, heavy duty vehicles as well as large earth moving equipment. Ive been in the maintenence and repair business for 30 years, there isnt much I havent seen.We have a fleet of VW cars for our inspectors, surveyors, foreman to jet around in. I insist that we take our vehicles to an authorized dealer for maintenence when vehicles can not be brought to our maintenence facility for in house repairs. We expect to get dealer quality service, expertise, and professionalism.Thats not at all what we got from Bob Baker VW in Carlsbad. The service manager needs to have a morning meeting with his techs and see if his crew thinks that this low level of quality work meets the standard of VW... Im certain it does not.Ill get to the point, when the service writer writes perform service express/ inspection andCheck and adjust vehicle tire pressureIt means you are looking at the vehicle to find deficiencies and sell me a product and/ or a service.I recieved this vehicle back at our maintenence hub with less than a 1000 miles on it since it was in Bob Bakers VW shop.It was brought in for a service, inspection, tune up, and slow leak in front left tire, and any other needed repairs as found by their professional VW techs.The oil change and plugs were replaced, thats it...Had the inspection actually been done they would have found the following easily with a 10 min walk around.- Left front tire leak, screw in tire- Both rear tires with bald strips down to the cord-02 sensor cable visibly cut in half- multiple dash warning lights on due to O2 sensor damage and a leaking front tire.Bob Baker passed up on diagnostic labor, a flat repair, selling 2 new rear tires, an alignment, 02 sensor D&R.Easily about 1200-1500 bucks worth of work, not to mention putting the operator at risk of a flat or creating larger engine problems down the road because our operator is assuming its been in the shop, repaired, and inspected so its good to goThese cars get driven to death so maintenence is no issue, if they need it, repair it. Ive never denied an operator a safe vehicle to drive, hence why i insist on dealer service and not some dumpy joe blow shop in an alley way.This rating should sting, I see the owner responds to these so I hope there is a reevaluation of priorities in the service Dept. Whats important? Pumping out 80-90 cars a day with substandard work or 50-60 cars a day and providing quality service deserving of the VW brand. Obviously thats rhetorical question...See the attached photosUpdate to store manager:you can not find my name or last initial on an invoice because Im not the individual who brought the car in for service and repairs. Im the fleet manager, not the operator who drives the car and paid for the service.I will certainly call you tomorrow to discuss this issue and email you the the work order number and additional photos.

Bought a new GTI in 2018 and paid for the extended service plan. Took the car in today for the 30k service and was told by one of the minions (service manager was too busy cowering inside) that the extended plan expired TODAY and the service would not be covered.Standard stealership move, don’t expect anything different here.

My family and I had a Great experience at Bob Baker Volkswagen. Jacky, Lisa, and Cobi were a very helpful, professional, friendly and patient team that worked hard to get us a Good deal on the Atlas we wanted. We are very satisfied and highly recommend them!

Its the WOW moment; I took a leap of faith to drive down to see Eric and allow me to say, they exceeded my expectations!! Eric was great with an exceptional personality, fabulous customer service, and my hat has tipped to Linda. Great job with the financing!! Paperwork was fast Shawnea!! Great place to buy!!

Linda made my Marine sons first time car buying experience stress free, which this out of state Mom appreciates. She has been very responsive to all questions before, during and after the process. My son was not pressured into a vehicle that he cannot afford. We really appreciate Linda and the finance departments handling of the details. Thanks Linda!!

Jacob was incredibly friendly and helpful. Made the entire process quick and easy. Would return to this dealership.

Exquisite service, went through a few hoops with my bank and the dealer was totally accommodating, patient and helpful. Shout out to Joaquin for all his assistance with my purchase of my 2014 VW Jetta, he was fabulous from the start and incredibly knowledgeable

Everyone was always helpful and pleasant, made me feel like they really cared. I looked at cars for over two years and each time I checked back with Christy to test drive again she always welcomed me and gave me her best. I appreciated her patience in continuing to work with me. I now have a Subaru Forester and am thrilled with it. The staff is keeping in touch with me to see how I am doing and always encourage me to call if I have questions. I have never been treated so well at any other dealership.

This past weekend, I bought the new VW ID.4 at Bob Baker Volkswagen. I had inquired online the previous week and Eric Mathis, our sales representative, got back to me immediately. We went in and met with Eric. He was knowledgeable, helpful and gave my husband and me time to discuss among ourselves. Eric gave us information about purchasing vs leasing and about our different model options. I never felt pressured to buy and Eric was flexible in our final purchase timing. I cant recommend Bob Baker VW and Eric Mathis enough. Great experience.

:( buyer beware !!!!They forged their safety inspections and certification documents then ignore needed warranty repairs.I bought a used VW from the Bob Baker Group that was listed as an all-whell drive, safety inspected, certified car, with a warranty.Not!What I drove away in was a hazardous to drive, 2wd car with chronic electrical issues.I learned Bob Baker gets away with not reporting certin repairs by bring their used cars to private repair shops.I brought the car back to Bob Baker 3 times before the financing and registration was processed reporting the new car I bought felt unsafe to drive and concerns of electrical issues.The service staff failed to identify or fix any of the vary serious safety issues independent shops IDd immediately.The service staff also failed to correct my assumption the car was a 4wd.Turns out Baker forged the certification and safety documents.After 6 visits to Bob Baker Service Dept and being the car was fine, brought it to independent repair facilities.They reported Bob Baker lied about the cars safety inspection: any mechanic could see the cars brakes, rotors, tires, alignment, etc were worn 50,000mls premature and the one side of the car had been repainted.When I reported the contract fraud and safety issues to the owner Cobi Baker ...the true slimmy car salesmen emerged.Bakers response was to trade the damaged car in for one of two lesser vehicles out of service lemons on his lots for an additional $5000 out of my pocket.Buyer Beware!!!They forged their safety inspections and certification documents and fail to repair issues under warranty.

We were thrilled with the experience we had at this dealership and the entire Team provided incredible customer service. We specifically wanted to mention Jacob from the sales team who helped us through the entire process - he was knowledgeable, friendly and very accommodating. We’ll definitely be going back in the future!

I dont like posting 5 stars normally because the first thing I think when I see one is it must be fake. However, in this case I REALLY have to give credit where credit is due.Specifically Elibeth, Dustin, and Josh were an excellent team in providing stellar customer service, the most competitive deal on my car (2021 Subaru Forester Sport), open, honest, up front communication, laid out all my options and certainly catered to what I wanted.Was initially dreading the experience of haggling and hidden fees but this was not the case and instead buying a car here was a pleasure. I look forward to buying my next car at Bob Baker Subaru without a DOUBT!

I inquired about a TDI GOLF through the internet. And spoke with the main service manager Lance(Also a nice guy). He assigned me to Lisa Quintal as a sales person. She couldnt have been more nicer. Lisa exceeded my expectations, she was knowledgeable about the car I wanted, patient and made sure we felt comfortable with the whole purchasing process. She also let us test drive some gas versions of the same vehicles so I was sure in the choice I made. The facility was clean, and organized. Everyone was dressed to impress. The Finance lady was clear, and direct and didnt try to sell me things I didnt need.

The service department is fantastic. They are all extremely helpful and we had the distinct pleasure of working with Zach during our last visit. He went above and beyond to make sure we were taken care of while our Forester was being serviced. When we decide to buy a new Subaru, it will be from Bob Baker because I know they will take care of me and my vehicle down the line.

I had to pay out of pocket 400 for my rental car and have written 2 emails and called 4 times to discuss this issue. It was not my fault they did not have a rental car and they also never informed me how long they would have my car they had it for 2 weeks. Id give them 0 stars for their lack of follow up . Im not holding my breath that anything will be done in regards to a reimbursement or in response to this rating.

Went in for a test drive, ended up getting a new car. Bob Baker had great offers and the staff made it easy to trade in my car. I am very pleased with my experience and the customer service provided.

I dont know Bob, I do know he and the team need to listen up.Hes got my email, Ive never visited nor purchased from Bob, but He just keeps sending me stuff from someone else claiming my email.Think about THAT.I get this other persons email, sometimes airline info, sometimes news from Bob, none of it is for me. NO ONE CHECKS IF THE USER OF THE EMAIL IS ME.I HAVE TRIED TO GET BOBS ATTENTION, MAYBE THIS WILL, FINALLY.

Always pleased with Subaru staffs professionalism, courtesy and knowledge. Ive always been treated extremely well. Julian was a pleasure to work with as my service representative! Will go back there anytime I need service on my two Subarus!!

Disappointed with the customer service in the service department. Went to pick up my car, the lights were on. Checked the air filter, the housing wasn’t put together, the car did not come with the complementary wash. Really disappointed. Won’t be coming back.

Shannon was extremely helpful, courteous and informative. It was a great experience working with her on our new Outback purchase. We love it!!!

Stay alert to extras and inconsistencies.Our experience with this dealership was packed with both:- listing for an SEL trim in a certified pre-owned Tiguan at $19,900- then it wasnt CPO but our salesman, Lance, said they would cover the costs and we were impressed.- then we went through a couple days of silence as we tried to track down Lance or anyone else to move forward. We finally met Lisa who was much more helpful and responsive.- only it wasnt an SEL anymore, it was just an SE. The price difference is roughly $1000 less on that model/year.- then we received a revised quote to reflect the trim level. The sales price had gone up by $1300 and a new line item for VSC/Maintenance Contract had made its way into the quote for no less than $2920!!What started as a fair deal on a SEL had ballooned to over $2600 above market for the SE (not counting the $3k add-on)... almost masterfully.There are honest dealerships and then the rest. We hoped Bob Baker would be a good partner for the vehicle needs of our growing business in SoCal. We ended up dealing with familiar faces and straightforward tactics of Chapman and Berhshire Hathaway auto groups- in Phoenix - and will transfer the vehicles to SoCal ourselves.Keep your eyes open and stay alert! Good dealerships DO exist. I hope this was just an isolated case of misfortune, but our experience with Bob Baker really felt like the execution of a cleverly designed playbook.If you still want to try for yourself, ask for Lisa :)

Vanessa worked her magic to get us the blue Subaru Ascent we wanted! The entire experience was great. Looking forward to buying that WRX next.

Complete waste of time. I spoke with the salesman about the particular car and that the thing that drew me to it was the price of $27,225. After waiting over an hour they were able to bring the car from an offsite lot and explained I couldnt take the car home for at least a day or two until they inspected it from being delivered but I could sign paperwork and lock it at the price and pick it up when ready. I gave my information and when they started the process of payments they came back to me saying they made a mistake on the price. I was told the car was really $10,000 more than listed and the best they could do was an additional $500 off their best price which was still $6000 more than discussed. So after two and a half hours I got nowhere as they wouldnt honor the price from their own mistake. They said they fixed the online price but it still shows the marked down price even with the adjustment. Dont waste your time here, theyre dishonest scammers.

Bill and Christy are absolutely awesome. They made buying this car so easy.I would highly recommend Bob Baker and Bill and Christy.

Can I give more than 5-stars? Because these guys deserve at least a 6+. Ive had troubles with my VW Golf for over a year, 5 other transmission and european auto shops have been scratching their heads and couldnt find anything. These guys managed to solve it! And for 1/8th of what I expected to pay. Of you need service, ask for Will. Hes the man and made my year by helping me fix this

Told me my car would be ready by 1 called maybe 6 times to check in and see if it was ready at 1 they forward me to the same guy who never picks up. Finally they called me back hours later and let me know that it would be done at 430. Programming a key does not take that long. They most likely put it to the side and did it last minute cause its a quick task. I got caught in some traffic on my way there got there at 515. Theyre closed and i see my key sitting on the desk but the managers from sales cant get in the office so i can take my car and be on my way. Not to mention my friend let me borrow his battery so they could program the key since mine was dead and now he has to wait another day for his battery. Another friend took two 40 min drives with me to go there. Absolutely disgusting customer service, why would you tell me to be there at 430 if you close at 430 makes absolutely no sense. Also if someone isnt picking up the phone why do you keep forwarding me to him instead of finding someone who can help me. Also tried telling me my battery was bad or it was my alternator when i know why my battery died in the first place. Terrible customer service and will try to pull a fast one on you if they can. Never coming back here again.

What a service. Sales guy Yuri picked me up from my house. I was in and out so fast. Deal is great. Robert Simon manager also did great job. Highly recommend this place. This place has zero pressure.

They were very helpful and made the car buying process very stress free.

While I still appreciate my service technician, Bobby, the overall service this dealership is providing its customers has declined drastically. As mentioned in other reviews, when you want to buy a car the sales guy Yuri will come to pick you up - but if you want to get your car serviced, you are completely on your own. They blame Covid of course - but if they can offer ride services for sales they can certainly figure it out for service as well. When Covid struck they sold all their shuttle cars, fired those employees, and they have no intention of bringing that back once this is over. Unlike Toyota, or Nissan, they are not offering you a credit to pay for your own ride share service either. In addition to that - all the service employees there were cut to 50% pay. Meanwhile sales are up and cars are flying off the lot, Im told. Mr. Bob Baker needs to do better by his customers, and certainly better by his employees. I no longer feel good giving him my money.

An estimate? You mean, the itemized list of repairs I requested and never received? Oh...right, the door that you didn’t fix but somehow charged me $600 in labor for, now I remember. IF YOU WANT, YOU CAN COME FIX MY DOOR. I have a question, if you want! How does someone spend enough time working on a car to RACK UP $600 in labor, and not notice the door handle on the driver side doesn’t open the car! For all I know, you guys didn’t even perform the work. Your place of business is dishonest and untrustworthy. I wouldn’t recommend service with your company to anyone I know. You have Bobby call me if he wants to fix the door, I’m not interested in receiving an estimate for oversight and lack of attention to detail.

Took a scheduled test drive of the Forester we were hoping to purchase.The vehicle was more than well equipped with great options that fit our budget window.We have never own a Subaru before but have man friends that do and they love them.Traded in a vehicle & did all the paperwork needed and drove it home that evening.A very simple and very honest car purchase.

Fast, efficient and courteous. Finished 30 minutes sooner than anticipated, including car wash.

Let it be known, we own a Subaru and we were thoroughly impressed with Xaviers ability to move us through the transition from one lease to another.This was our first time leasing and mostly chose this option 3 years ago due to the impressive advances in technology and the increasing safety features that are added to cars on a yearly basis.My 77 year old mother moved here from Idaho with an F150 fully loaded Ford and believe me, the 2017 Subaru was a downsize for her.Our new 2020 Forester has all the safety features, EYES with advanced braking technology, and a little added size to encourage her to brave the California traffic.Thank you Bob Baker SUBARU!

Let me start by saying the mechanics are amazing and I have had no issues in that department. However, I have had issues since I bought this car from VW Bob Baker. Firstly, I bought a new 2020 car and had to return the next day because the AC didn’t work. They had the car for 5 days. Just bought the car and cant even use it. When my husband and I returned to collect our keys in the main office we were ignored for 20 min as many employees simply walked by and ignored us. I am in a wheelchair and my husband is black and we felt extremely disrespected. Then we received a call 5 days later stating they messed up on my purchase paperwork and to come back in again. I called and left 3 messages and no one returned my call. Then I get my plates in the mail and they were wrong. I clearly needed handicapped plates and this was not corrected on their paperwork. I had to print forms and correct this issue myself and I am still waiting for plates to this day. Now I have to go back in again and leave my car for several days to be fixed. We are in the middle of a pandemic and I have underlying health issues, in a wheelchair, and VW Bob Baker is clearly not making purchasing a car from them even worth the hassle. I am very frustrated by this.

Even though I purchased my 2017 Subaru when we lived in Colorado Springs, I feel that Bob Baker and Joseph Phillips treated me as if I purchased it at Bob Bakers. They were diligent in performing a 30,000 mile check-up and serviced my old battery. I was given a ride to the Carlsbad Outlets where I spent the service time. They even washed my auto before returning it to me. Great service with a professional attitude. Bob

Service was great! Kind and friendly staff.

If you get Bobby as your service dept rep, count yourself fortunate. Bobby is the epitome of what a customer service professional should look, sound, and act like. Not only the very best dealership/service dept experience, but best customer service experience in any industry- top notch professional that would, I suspect, be successful in any industry. Attentive, intelligent, genuinely engaged, effective. A professional that moves and executes with a level of proficiency seldom seen. Bob Baker is lucky to have him.

Salesmen Matthew and Terry were helpful, gracious and interested in us as people, not just buyers. Only drawback was a long wait to meet with financial department rep. When we did meet with Terry, things went as smoothly as possible, given the number of forms to be completed. All three employees were great!

We just leased a new Subaru Forester from Bob Baker, after turning in a Volkswagen GTI that I bought at Bob Baker in 2011. We had moved south to San Diego, but still wanted to come back and give them our business again. Big thanks to our sales rep Derek and Rob in the finance department who both made the lease process super easy. We leased the Forester through my small business, which was a first for me, but Rob guided me expertly through the whole process. Overall a completely mellow, easygoing experience, and well be back again in another 10 or 15 years for sure!

We loved our experience at Bob Baker. We went to a different Subaru dealership first and had a negative experience. We couldnt get a straight answer about anything and they brought in a closer who pressured us and was condescending. At Bob Baker we worked with the same person, John, all morning who walked us through every step. Total transparency. Our experience with the paper signing at the end was also super smooth.This week I took our new car in to have a special sealant put on. Everyone in the service department was extra nice as well. The process to get a loaner car was easy and painless.Great experience. I definitely recommend Bob Baker.

Good experience. William’s customer service skills are excellent. He listened to our concerns and provided a detailed explanation of the possible issue and the troubleshooting steps they would need to take to pinpoint. He was also very knowledgeable and made us feel like valued customers. We will not hesitate to return to this facility.

Justin is a great salesman & a credit to your company!

Good treatment, theyre sales people answer all my concerns and questions ,Vanessa at the Carlsbad dealer was so help full, so I can get a 0% financing.

Easiest transaction ever. From phone call to driving the car home was less than 3 hours. Brandie answered my initial inquiry with what they had in stock, Jason handled the test drive and sale, and Jamie the contract details. All were friendly, knowledgable and professional. Highly recommended.

I had to return to get lugnuts replaced on rear tires. We dropped our forester over night and it was done early in the morning! Phenomenal services from Julian Perez, JP who assisted me on the phone, and the rest of staff being so welcoming outside. They made everything easy for me and my two boys. The Subaru staff members provided excellent customer care, professionalism, and knowledge on the car issue. As soon as I sign papers they brought the car to me. They all should be recognized for topnotch service in all aspects! Very pleased and thankful with my experience.

They were courteous and helpful. They were able to schedule next day for a safety recall. The rep was knowledgeable about Subaru and a little history about Porsche 1st 1900 electronic car. Overall satisfaction, great coffee, great gear store.

I have only been here once since we only moved to Carlsbad less than a year ago but it has been my best car dealer service in all of North County SD. In particular I want to highlight the service advisor I was paried with - Mr. Bobby Reynolds. He was courteous, professional, honest, and a pleaseure to work with. Will definitely be back. Thank you.

Pain free car purchase. The car and pricing negotiated prior to showing up at the dealership was honored, no gimmicks during closing the transaction. This was the third vehicle purchased from Bob Baker over the years. Very happy with my Jetta.

Love love love this dealer. Outstanding purchase for a 2019 R. Totally trustworthy and super-intelligent and bright. Salesperson Christy Vogel was on point, smart, intuitive, charming and a self-identified fellow car geek. Management, reception, and finance are classy and authentic. The sales team members are all showing integrity and good character. Easy five stars. And this from a jaded cynic like myself.Thanks everyone!!

My experience with Bob Baker Subaru was good! My Service representive, Tanner, was courteous and professional. He listened to my need to leave my car while I traveled and supplied me with and awesome loaner car. I am very happy. Well done!

We came on a rather stormy day in Southern California but the weather had cleared up quite a bit. We had been by about a week before and looked at a used car but Jason told us it had been sold. He didnt pressure us into something else but we looked around as we were quite anxious to get a VW Atlas. We called Jason back out and he was extremely helpful in finding us the perfect deal on the perfect car! Definitely a 5 star experience!!!

Excellent service team! All went so smoothly & promptly, from making the appointment, dropping my car off to Tanner in the service department, to picking it up. I highly recommend Bob Bsker Subaru & appreciate Tanners positive attitude.

We’ve purchased from Bob Baker before and feel comfortable buying from this dealer. They’re not as pushy as other dealers can be. On this recent purchase, we went back and forth and had to show the manager the price we quoted prior for the same vehicle was lower than what he was willing to do the day we decided to purchase but in the end he matched it. The sales representatives (Billy T. and George Mang) were both professional and good to work with. We mainly worked with George, he was super great to work with, very down to earth, professional and very knowledgeable of the VW Atlas. We will buy from George again as we need another new vehicle in a year or so.

Worst place to go, waste of time, sign papers, give documentation, after two days at the time of the last signature the prices where changed. They trick you with other email prices or texting different prices for you to come in

The regular 6000 mile check up went fine. However, I had a problem with the automatic engine cutoff when coming to a complete stop. I has not worked for the last 2 months. I was told that they checked and found nothing wrong with it. Well, it still is not working. I think I will take it to another Subaru dealer for help.

The service agent was excellent. He helped me know more about my car. He also gave me excellent advice.

The service we received was excellent. We worked with two sales people, Tommy Kaiser and Bob Matson, both went above and beyond to make our buying experience a positive one and we are now the proud owners of a Subaru Outback.Thank you

I dropped off my Subaru Outback for regular maintenance. I Mentioned to the Service rep, Darius, that I was having trouble setting the clock. After my car was ready to go, he spent time with me, walking me through the procedure using the steering column controls! I appreciate his attention to detail.

Mt salesman Uzair was very helpful in answering all my questions and made himself available on his day off to help me take care of all purchasing details. Friendly and helpful staff all around. Thank you!

Easy to book an appointment. They were timely, easy to deal with and did a good job on my 2019 Outback service. The car was also returned clean.

Good starting lease experience with Bob Baker Subaru. Got the quote over internet from Seth, got my car as promised - good price, good test-drive and fast delivery (thanks to Chris), no hassle.I like the fact that dealership did not add any default additional equipment for the car i got (e.g. security tracking devices, door edge protection for 500+$ or others) - the practice many other dealers follow that makes buyer to pay more for something they do not need.Recommend

Very efficient, did what they said they would do and were very honest about what needed to be done. Tanner was an excellent service contact and his knowledge, attitude and friendliness are greatly appreciated

Hugh was great and super helpful! Id 100% recommend him to any and all friends and family. He is extremely reliable and easy to work with. Excited to be a part of the Volkswagen family woooo!!

Tended to my needs and listened to me. Had a large selection of vehicles in stock. Best test drive ever with sales person showing us the features and pushing for a good test drive.

Good services and customer support. I really appreciate their friendly thoughts and customer care. Thank you for all of your support and services.

All Although my visit today was just for recall. I got a complementary inspection and discovered a brake light out. I was informed with the issue, I graduated the repair and it was fixed quickly for a reasonable price, to top it off I got free car wash.

I love taking my Outback to Bob Baker Subarus Service Department, one of those reasons is JP one of the service advisers who is great & always delivers, this past weekend he got me in and out in no time and even was able to add on a last minute smog check with no hiccups. Bob Baker & JP really know how to take care of their customers.

Knowledgeable sales force. Great ‘non pushy’ sales experience. Hope the future service experience will be equal to the sales experience. Stay tuned

Came here 3 years ago to lease a 2017 Crosstrek, I fell in love with car! With the help of Jim , I was able to get a new 2020 crosstrek! Jim was super welcoming and greeted my parents with respect and honesty.The transaction was a breeze and it wasnt stressful at all!

Excellent Service. Very Informative and Proffessional. Bobby got me in and out within no time. Outstanding Staff at Bob Baker Volkswagen.

Came here to buy a car. A very rude older salesman came out and asked repeatedly what my budget was, even cutting me off mid sentence. When I gave him the low end of my budget range, he immediately said they don’t keep cars in that price range, even though I had just seen several on the lot myself. He basically told me to leave and go look at a lower scale dealership. I wouldn’t give these guys my business even if they cut their prices in half.

Tanner was very good and communicating expectations for a complicated repair. Also very accommodating with the loaner vehicle and had my vehicle ready when I got there.

I am very displeased with my maintenance experience at this dealership. Will was my service advisor and Angel was the mechanic. I came in for a brake light stuck on my 2017 vehicle with 25k miles, I had driven over 40 miles that day before I noticed the discrepancy and brought it in. They told it me was rodent damage and it would not be covered by the warranty. Estimated roughly 430 dollars not including labor because he had to take out the battery to inspect the wires beneath and remap the entire system. I asked to see the damage which was a small chaffed spot below a bracket. Not rodent damage. I asked to have the vehicle back, I would do the repair myself. I go sign the paperwork and wait. Now the vehicle will not start?!? I walk back to see what happened and the harness is torn apart. “That’s definitely rats”. They point out “rat feces and urine”. Urine sitting on engine blocks that has not evaporated ?!?! And it was not rat feces , it was seeds from a tree in my yard. They tried their best to sell me on rat damage but I have 15 years military experience as a avionics technician on helicopters. I had them push the vehicle into the parking lot, spliced the wires myself and found a broken fuse. How extremely convenient. This type of business is not ok and they are taking advantage of people.

Jason was courteous, friendly, and very professional. He was not pushy, but helped confirm my purchase decision with genuine enthusiasm for the car itself.

Very professional and great customer service. They take care of you and communicate well.

We had a 10am appt. for a rear wheel coil recall. The recall letter said that if there was no corrosion on the coil it would not be replaced. A good possibility in a city like Carlsbad where there is no snow or rain.They said to plan on 4 hours in case the coil needed to be replaced. We asked for a van to the Outlet Mall which seemed like a fun thing to do for 4 hours or even less if the coil didnt need to be replaced. When we hadnt heard by 3:30 I called for a van back to the dealership. The car was sitting outside the garage waiting to be taken in to be checked. At 4:10 they took the car in to be evaluated. At 5:00 Brenden came to us in the waiting room and said the coil didnt need to be replaced and as soon as it was out of the carwash we were free to go. I dont have an issue with Brenden, he was trying his best to make this a positive situation. My issue is with management. Why couldnt the car be checked at the 10:00 appt. time ???

My sales person, Xavier, was very nice and accommodating and went out of his way to make my car sales happen. Thanks again.

Christy at Bob Bake Subaru in Carlsbad was so excellent and helped us to ensure we got the EXACT car we wanted. Thank you so much for all your help and making sure we were purchasing everything we dreamed of. After keeping my last car for 13 years this was a big purchase for me and something I have looked forward to for a long time. Thank you Christy for going above and beyond to make sure I super excited about my new car!! :)

I was greeted quickly for my appointment and JP had my Ascent ready earlier than promised.always friendly at Bob Baker Subaru

Love the excellent quality of the vehicles as well as excellent customer service and support and friendly staff and very good sales!

Great experience, easy transaction! Second car purchased from this dealership in less than 2 years! Ill be back again!

Really enjoyed working with Derek to purchase a new Outback. He wasnt pushy at all, took the time to understand what we wanted, and got us a great deal we didnt even feel the need to haggle about.

Bobby Reynolds from the service team was very friendly and professional. The gentlemen at the parts desk was very helpful and friendly. The building was clean. I would definitely return to this dealer.

Very fast and very friendly! Oussama Sam Said and Tanner Knapp were a lot of help and made the experience as easy as possible !

I have been to this place in the past, bought 2 cars and had them serviced multiple times. I have never experienced an issue until this week. I brought my 2012 diesel golf in for a required recall on Monday evening for a service appointment on Tuesday morning. Will Carrasco checked me in and assured me that the car would be done before lunchtime the next day. On Tuesday, I heard nothing and finally called around 12:30 only to find out that no one knew where my car was, the appointment had been cancelled, and no work had been done. After a couple more phone calls and an email, Will Carrasco called a couple hours later. He gave no apology, nor did he acknowledge that there was any issue. He assured that he would call with an update on Wednesday. I received a text in the morning and then nothing. I texted to figure out the status of the car and he told me he would contact me on Thursday. Again, I heard nothing. I texted again in the morning and he said he would call me at 1:30 with an update. Yet again, I heard nothing. I called around 3:00, Will put me on hold for several minutes and then said he would confirm that my car was done around 5:00pm. He never called or texted. It is now Thursday evening and still no idea when my car is going to be done. I guess I will have to drive down there first thing in the morning and figure out how a 2 hour job turned into a weeklong test in patience.

Buy your VW elsewhere. Had a car picked out and confirmed with salesman. Got there to purchase said no problem. Handed me off to another salesperson. Had no clue. Then said car wasn’t there. Tried to sell another one. Left and purchased one at Mossy VW in Escondido. They were fair and upfront.

Updates were done quickly, in fact some just out updates were also applied saving me an extra trip.

I made an appointment to take my car in for a recall that was issued a week ago (it is a safety recall, driver side airbag AIRBAG MAY EXPLODE IN A CRASH AND SHARP METAL FRAGMENTS CAN HIT PEOPLE CAUSING SERIOUS INJURY OR DEATH) I left work early to make the only time they had available today, and when I showed up they informed me that they had the wrong parts to complete the recall and that I would have to come back in later next week (I would have to take work off AGAIN). Not a single attempt was made to help me or figure out a different solution as I do not want to be driving this car until this is fixed. Highly disappointed. All I am asking for is a rental car to drive safely until my car gets fixed.

I worked with Christy Vogel for about 15 minutes back in December 2019 to do some preliminary research on buying a car, and she was the most honest, truthful, and ethical “sales” person I ever encountered in my life. She was more of a helper instead of a sales person. When I told her I wasn’t quite ready to buy yet, she was super friendly and then completely left me alone, instead of periodically spamming me with cars “I might be interested, even though I said I wasn’t in the market.”When it came time for me to actually purchase a car in mid-February 2020, she immediately came to my mind and I didn’t hesitate to text her what I wanted. She only sent me cars that fit the description and my budget, and I ended up purchasing a better cart for myself than I had ever imagined, within my budget! She even picked me up so I didn’t have to find a ride to the dealership! How she was able to find that car for me was amazing. I think it was because she had really wanted to help me, and not just “sell me a car.”Christy is by far the “Golden Bird” if you ask me. If you want an honest, helpful, personal experience, ask for Christy. She’s the absolute best. I’d give her 100 stars on Google Reviews if they’d let me.Thank you, Christy!!

Great experience throughout the entire process. All questions answered promptly and accurately.

If you are looking for a new Subaru, Joshua Perry if the go to person. Easy to work with, not push at all, and will get you exactly what you want.

I had such a horrible time with Temecula Subaru and I am pleased to say- Bob Baker’s Subaru is NOTHING like Temecula!I was seen right away. My drivers side headlight was out and Darius Young not only had that fixed, he had them check and replace passenger side as well. Also I had had a sneezing fit on my way over and Darius took the time and effort to wipe down my interior windshield for me too!I will always come back to your service department , I always get grade A service and as a widow, I appreciate this more than words can express. So nice not to worry about being taken advantage ofThank youSteffani Smith

Not even worth a star but had to give at least this to post. your dealership has too many shinagans going on! I would never refer anyone to go there

Excellent service friendly efficient personnel will definitely come back

Great experience. Easy to communicate, find the correct vehicle and purchase.

Before my purchase of this Subaru I was a long time Toyota owner. I’ve purchased my last four Toyota’s from Bob Baker and the experience with Bob Baker has always been great. When my wife suggested we look at subaru’s I was skeptic. I researched Subaru vehicles and was extremely pleased with the reviews. I also talked to many Subaru owners and they were all pleased with the vehicle. When I went to Bob Baker Carlsbad I was greeted with kindness and respect. I talked with my friend Bill and a new friend George handles all the details. I was very happy with everything and left the dealership being a proud owner of a Subaru. I was so pleased I wanted to display the license plate decal showing everyone I bought my Subaru at Bob Baker. Thank you for everything and and everyone’s friendship. Awesome experience.Nick crawford