I have just had a very frustrating day with my IPhone 12. The phone is insured and all of that. This said, Verizon does not insure the phone they sell a company named Asurion insures them. I find out they insure all cellular phones. All carriers. Anyway, not going further into the details of this day and this situation. I would like to give a huge THANK YOU to Hailey Thomas. You endured notice of dissatisfaction with the service provided today with patience and then you received my apology with grace . Thank you!!!!!!

My phone was really mess up,phone a little better but have problems with it. I guess she turned the mack off for texting. Its not there and I dont know how to get it back. 😕

I went into Verizon and waited 45 minutes and no one came over to say, we will b with you in a moment. One sales rep had his hand holding up his face the other kept getting up and sanitizing her hands 6 times,while they did have customers while my boyfriend was in the car and had to piss in a cup. Never offered any assistance so I left.

Zach Goodman was terrific, helpful, polite and quick. I loved my experience with him. Will be back for sure because of him.

Some of the best service you can get from a cell phone place always have friendly staff

Dropped Sprint, signed up w/Verizon. Wish I had done this two years ago. I can actually get a signal where I live now.

I stopped by the store to buy my wife and I the new iPhone 12. After working through a couple of things with the agent we decided I would come back to get my wife’s phone when she was with me. Next, I was told if I wasn’t financing and was buying them outright I could only pay in cash. Who has that much cash on them theses days?I left the store called Verizon and they accepted my payment for the phones I ordered on the phone with him.

Took their time to fix a mistake I made. Made me feel important. Very patient and understanding a+

Very helpful and very knowledgeable. Katye went above and beyond making sure everything I needed was taken care of!

Very professional and thorough. Feels more like an associate than customer.

I love this store! Destin is so helpful, understanding, and has patience. I ask for him EVERY time I go in there. He steered me in the right direction in selection of my phone and I go back and he is ready and knowledgeable with all my questions. I have recommended this store to others.

Customer service was excellent and far above the rest

Very friendly and knowledgeable about their products! The gentleman that I worked with understood what I was looking for and my price range; he didnt try to push me into spending more!! Highly recommend this Verizon store!!!

Great people, very knowledgeable. They were so nice and helpful I would spend my hard earned money with them anytime I need to!! Thank you

No wait.No fuss. Bethie Butera made our transaction painless and was very knowledgeable.

I went in to download the most recent software for my iPhones because I don’t have Wi-Fi. We are Verizon customers. Hunter was very helpful in assisting me to figure out how to upgrade my phone by downloading and installing the software. He and the rest of the staff were friendly and accommodating

Only one person working. She was doing a great job

I am on hold with Verizon customer service now. The Verizon store in Cabot out right deceived me on the purchase of a phone. They didn’t tell me that my signature was signing me up for a 2 year contract. I thought I was just signing for receipt of the iPhone. When my new bill arrived it was double. I usually go to Conway, which a confirmed Verizon store. Cabot is just contracted, or whatever it’s called. I will never darken their doorway ever again. Brittany, the sales rep, lied to me without blinking.

I wish zero Stars was an option, dont waste your time here. They will tell you one thing on the phone to get you in the store and then try to charge you more money. The absolute worst customer service I can imagine.

This location has HORRIBLE customer service. I visited the store twice in one day. The second time I entered the store 3 different associates never even acknowledged my presence while they were with other customers. They never even said, we’ll be with you in a minute. When I entered the AT&T store earlier that day, we were greeted at the door with someone talking to us immediately even though there were several associates busy with customers. The associate I spoke with at Verizon treated us we taking up his time & he had better things to do. This is why people in Cabot take their business to Little Rock because instances like this, and this is why loyal Verizon customers switch to AT&T.

Very kind.

The staff was helpful and knowledgeable. The wait time was not to bad to get a new phone activated.

I’d rather go to Best Buy. This location’s customer service is horrible. They don’t work with anyone and don’t mention deals. I’d rather find a new provider than step foot in Verizon again. I bought a screen protector and paid for life time replacement free back in April and came in a week ago and they told me they don’t do that anymore. So I payed for a service from them that they don’t provide anymore... real impressive. Never going there again.

Very helpful

I use Verizon. I bought my phone from there and if I need any help using it, they are all very knowledgeable in the products and ready to help.

I went to the store expecting to spend quite a bit more than I ended up spending. The staff was super friendly and helpful and my rep Darrian caught me a deal ill never forget. Id recommend this location to anyone looking to get Verizon service!

The staff was very helpful, and assisted me with everything I needed done.

Customer service is excellent. Darrin was very helpful. Thank you

Excellent customer service, no pressure, no unanswered questions. I would definitely recommend this Verizon store.

Awesome group of guys way better than walmart. AJ is the man. Go see him.

Not an corporate store, just go to Conway or North Little Rock. Better deals and service there.

Great customer service. Awesome people. Wonderful help.

I made a gmail just to say how great this place is! 5 stars!! !

Called from out of state to set up a new account and new lines. Staff was extremely helpful in this process. Thank you!

Verizon is to expensive and customer service stinks! I cant wait for my contract to be up!!!

Got what we wanted but no mention of deals/specials. Complained about our jetpack Wi-Fi thing, the cost is high and you get next to nothing for it. Guy just says yep, thats how it works. Doesnt ask us if we still want it (more or less we dont) or what our cancellation options were, nothing. Been in there before, theyve been nice and informative.

People were nice. I got exactly what I was looking for

They always treat us well

They really screw me out of my phone time I purchase monthly. My bf and I both have the same plan and hes on a contract and Im on prepaid. Why is his bill 145.00 a month and mine just 30.00

Really good customer service

Your better off shopping online.

Awesome service. I am a little bias my son works there

Danielle Patrick was a grate help the best

Super great service

Helpful staff and quick service.

Great Customer Service.

They were fast and friendly

Always helpful and friendly people

Nice people

If your looking for verizon service in Cabot this is the place to go

Friendly, helpful staff.

Great customer service

Great customer service

Great

Great service

Good people

Best there is

Bad line service

Customer service sucked!!!

Services suck

Awesome