Best car buying experience I’ve ever had. I found the car I thought I wanted on their website. The sales person worked with me online and helped me select a trim that we liked better, communicated clearly about price and costs (NO surprises), and we agreed on a price that beat every other dealer we had talked with. We arrived at Burlington Subaru the next day, our car was ready and we were on our way in no time at all.

We had an outstanding leasing experience with sales rep Eric Loiacono. He listened, was patient, and worked with us as we changed makes and models over the course of the morning. Were thrilled with what has become our familys 3rd Subaru.

This place has hit rock bottom. I used to be delighted at the service I received here, but it has gone down hill every year for the past 10 years. The straw the broke the camels back is that I purchased a used vehicle from them that apparently had aftermarket parts in it for a repair that had occurred prior to my purchasing of this vehicle. My technician discovered the aftermarket part (a catalytic converter) because it had failed. I found that there was a recall on my vehicles catalytic converter originally and so I called burlington subaru and asked about the the recall, I was told that because the certified used car was sold to me with with the aftermarket part on it that they would honor the recall. Burlington subaru told me the day I scheduled the appointment and the day I brought the car in for the appointment that it was not going to be any issue and still fully covered and my car would be done by 4pm. They called me at 3:15pm and alerted me they would not be covering the recall as they previously told me they would because it had an aftermarket catalytic converter. I spoke with the service manager who has absolutely unhelpful and told me I was lying that that there was not an aftermarket catalytic converter on there when I bought it from them. I dont make enough money to not notice a 1500-3000$ repair. The cat was on there when I bought the car. So when they tell you they do a 152 point inspection, understand that it is hardly taken seriously and if they missed something on it then they will assume youre a liar because you dont have them service your vehicle on a regular basis and there is obviously no way of providing them wrong as they are the ones who inspected it to begin with. I will be making the longer drive to a much better dealership in the future.

Jordan was very helpful during the whole purchase process and even stayed back late to make sure we get the car the same day. He went over the car features in depth as well which was super helpful. He has always been responsive and accommodating to our questions. The whole experience has been great.

Great experience with Jordan, best salesperson I have ever had. Thanks for getting exactly what I wanted! Highly recommend him!

I had a great experience with Sterling and the rest of the crew at Burlington Subaru! Sterling took the time to understand what I was looking for in a car, responded quickly to phone calls and made me feel comfortable through the buying process. I love my new Crosstrek!

One of the best first impressions Ive ever had with a business. Last month I came into this dealership just to browse a few suv type vehicles and did not expect to find a vehicle I would be buying anytime soon. Their front desk greeted me and set me up with an appointment (almost instantly) with Lance, one of the sales consultants. Lance was pleasant, welcoming, patient, and laid back-all great qualities that made me feel like I was at home with this business. He took over 2 and 1/2 hours out of his day to show me different models of cars, let me test drive a 2018 Forester, figure out finances, look at paints on different models, picking out what I want in a car, and looking at various quotes. I ended up leaving that evening with a brand new car on order.Just this past weekend, I came in to pick up my Subaru and spent quite a few hours going over questions I had, paperwork to complete, and learning how the vehicle operates. It was all a bit overwhelming and a big step from first driving a 98 Jeep Grand Cherokee, but Lance, his manager, and Cinder were all very patient, helpful, considerate, and even stayed past their business hours just to help me out with everything and I cannot express how much that all meant to me. Even now they call and email to check up on me and the Subaru and I havent even had her for a week haha.😂 They never once made me feel uncomfortable, unwelcome, bad about taking time on some decisions, or dumb because of my lack of experience and knowledge on newer models of cars. So if youre looking for a newer vehicle and absolutely amazing customer service on top of that, then I couldnt recommend a better place to stop on by-and this is coming from someone driving 3 hours one way just to stop at this dealership. I would do it again in a heartbeat!!

Konrad was the most helpful salesman when it came to purchasing my end of lease option. I was in a time crunch to buy out my vehicle and with two recalls on my car, it couldn’t be purchased until those recalls were replaced. Because of my situation, they were able to squeeze me in on a busy Friday to have my vehicle serviced and to go through all of the paperwork to finance my car. This dealership truly has the kindest employees and the nicest manager/owner. I would recommend them to anyone and I look forward to buying from them in the future. Thanks again for your kindness Konrad! I couldn’t be more appreciative for all of your help.

From Ukraine with love!

I recently worked with Jordan Lowe on the purchase of my new Outback. This was the best car buying experience I have had. Jordan was professional and friendly. He took the time to thoroughly answer my questions, which is important to someone who does not consider themselves to be an expert on cars I never felt hurried or pressured into making a decision.Although I live outside of Burlington, I plan to continue to use Burlington Subaru for service because of Mr. Lowe. He is a great representative for the dealership.

Fantastic Customer Service! Everyone at this Dealership goes the extra mile to make sure there customers are happy!

This was my best car buying experience in 45 years. Our Salesman, Michael Dykstra, was extremely personable, knowledgable and helpful, and the friendly transportation to and from the Burlington Airport provided by Cinder went beyond our expectations. We look forward to many years working with Burlington Subaru.

VIP service all the way. Thank you, Pinhas, for your patience and humor.

Michael Dykstra was incredibly helpful in finding my new 2022 Impreza that met my needs in a very tight market!

Editing my original rating, jist bought a car from Burlington Subaru and was definitely impressed with the care they took to meet all of our needs. They did everything possible to make the process as easy as possible. Even stopping what they were doing to answer my 4 year olds questions.

Simply excellent service, Sterling made the whole leasing process efficient and easy

Ashley L from Burlington Subaru service is THE BEST. She is incredibly friendly and funny and knows more about your vehicle than anyone. Ashley will get under your car on burning pavement to personally fix that one last thing if it came out of service not looking right. This review is for her. Thank you!! The rest of the service is 4 stars.

Phil Sheridan, his managers Dan and Brady, and the rest of the staff at Burlington Subaru did a great job helping me find my new car. Everyone was very friendly and easy going and I couldn’t of asked for a better sales experience with Phil. He provided all the car knowledge and business skills I would want when making such a big purchase. Thanks Burlington Subaru!

Sales team relentlessly pushes extra frills you dont need when all you want to do is cut em a check for 20k+ its not good enough and they harass you all the way out the door. I mean jesus christ if I had an extra 4 grand for the services youre pushing on me Id just go buy a Mazda 3 in the first place

When I took my car for service, I thought oh its Subaru authorized dealer, its going to be great! They took my car in, although they gave me a loaner car, they kept my car for 2 weeks to change a part that was shipped by Subaru America. I had to call them and remind them that my car is still with them. When I got my car back, the paint was stripped at more than a few place on hood and roof. it is like paint came out in chips. There was a dent on the passenger side door.When I took the matter to service manager, he just ignored me. He said it happened because of concrete in the parking of my apartment. He said concrete drips down and this kind of things take time to happen. I am not a expert on concrete but I have never seen this happen if someone park their cars inside an underground parking. I told him that if it would happen before, wouldnt I notice it. I do take my car for wash 2-3 times a week. I know the dent and scratches on my car.Seriously, that manager has turned his hairs white just ignoring customers all his life -- he has a lot of experience doing it. You can tell by the way he nods calmly -- like he is listening to you and understand your pain -- and at the same time he is ready to give a stupid excuse whenever you tell him something. I am not really going back to this place.I am trying to reach subaru america now. hopefully they will intervene. For me, I have learned my lesson. This place is really bad thats why they are small business compared to toyota heritage in burlington. Subaru as cars are famous in Vermont despite that this service centers lack of service and unwillingness to help out the customer will never make them as successful as Heritage Toyota. And yes I am talking about Heritage because I bought my car and had a service there once.The car I was going to buy was stolen from Heritages parking lot. The thieves then stole an atm from nearby gas station/grocery. It was in the burlington news. It was stolen just few hours before I was going to pick it up. I was very sad. They were straight forward with me and accepted responsibility. They gave me few car options right away and lowered my interest rate on the loan. Now thats customer service!!

Fantastic!! Michael Dykstra is a wonderful non sales salesman. He makes the process easy & free of stress. Absolutely no pressure.

Just bought a car from Burlington Subaru and I have nothing but positive things to say about them.. The overall experience was amazing and very relaxed.. All questions were answered and everything was explained with great detail.. Big shout out to Phil! Thanks a ton for making this happen!

Working with Burlington Subaru was seamless and easy. It was definitely the fastest, simplest car shopping experience I have had so far. My salesperson, Phil, did a great job of streamlining the leasing process to make it a smooth experience.

Took care of two recalls on my crosstrek. For recalls they keep your car for the day, but call ahead and arrange for a loaner. They made it super quick and easy.

Sterling was friendly, helpful, and very supportive through my first experience buying a new car, and Cinder made sure that I was ready to drive it home by answering all of my questions!

On April 9, 2021 I brought my Subaru Impreza lease vehicle to Burlington Subaru for its yearly inspection. While waiting for it to be finished I shopped for my next lease and was assisted by Jordan Lowe. He patiently walked me through the process, explaining the specifics of the vehicle I was interested in, preparing the paper work needed to order my new car, explaining how the lease would work and the specific details that would put me behind the wheel, and one week later, I was driving out of the yard in my new Subaru Forester! I love my new car and Im delighted to have been escorted through the transaction by a knowledgeable and kind professional who made me feel heard and understood. Thanks to the team at Burlington Subaru and the care of Jordan Lowe I expect to have three more years of great service, fun driving and safe winters in my new Forester.

We had a really good experience with Michael at Burlington Subaru. He made the process painless, and was extremely personable. Communication was prompt and easy. We are very happy with our new car and the experience we had at Burlington Subaru!

Our experience with the entire team helping us lease a new SUBARU Outback was overwhelmingly smooth, simple, professional, and amazingly brief.

I had the best experience with Pinhas and cannot recommend him highly enough. He was professional, exceptionally knowledgeable, transparent, receptive of my individual car needs, and genuinely committed to finding me the best deal without once being overly assertive or pushy. Next time youre in the market for a car, ask for Pinhas - you wont regret it!

Although I didnt end up buying a car here, they were very helpful! I went in with a few ideas about what kind of car I wanted, and Anthony (the sales person we met with) ran through the different pricing options, model options, etc., and was all-around quite informative. I was looking for a used Subaru in a certain price range and mileage range, and even though they didnt have any in stock that fit my needs, Anthony did a great job of keeping me informed when they got in some used vehicles in my price range/with the specs I wanted.Like I mentioned, I didnt end up buying my car here; there was one that Anthony sent me that I was thinking about buying but someone else got it before I was able to come up and look at it, and I found a used car elsewhere that fit my needs. But I very much appreciated Anthony keeping me informed as they got cars that he thought I might be interested in.Overall, I had a great experience with Burlington Subaru, especially with the sales person Anthony. He was very informative and helpful, presented us with some good options, gave us a good pitch but was never too pushy with sales tactics etc, and was respectful throughout.

I recently bought a Subaru Impreza for my daughter who is soon leaving to college. From the moment I expressed interest in the vehicle, Anthony Notaro was right there to assist me the entire way. He was kind, attentive and very helpful over the phone. When I made it into the dealership, he was friendly and made the process super comfortable and fast. I was finished purchasing the vehicle within 45 minutes. It was the best experience I’ve had buying a car and I’ve bought several. Thank you to Anthony and his team for being diligent, very sweet, patient and caring. Best experience!

Kind, fast, reliable.There was a bit of a delay with getting me checked in for my appointment. Cody was more than helpful after noticing the error, he got my car in right away and went above and beyond with great customer service once I left. Highly recommend working with this location.

Michael Dykstra was great to work with. He made the experience a pleasant one! I would recommend Burlington Subaru to anyone looking for a car. Absolutely loving my new Outback

Eric was friendly, available and knowledgeable. The staff in general were attentive, smiling and very busy helping many customers. We felt taken care of by Eric and B Subaru. Well purchase vehicles again from them...without hesitation.

Excellent purchase experience.

Burlington Subaru promptly answered all my many questions and got me in the perfect car much quicker than expected! Thank you Phil Sheridan for all the help, Im in love with my new Subaru Outback!

We are totally delighted with the services we received our technical sales person, Lance DeMatteis- low pressure, great to work with and responsive to all our needs. We went to Burlington Subaru to discuss our option preferences with a Forester, planning to get a car in 4 weeks but we left that day with our new 2021 vehicle! The entire Subaru team we met were excellent. It was an awesome experience.

I am extremely disappointed in this dealership. My family has had subarus for decades but this was the first car I bought in Burlington and I am frustrated to say the least. Bought a car and then one month later needed over $2000 of work done on it. The maintenance people were less than helpful, in fact, failed to find significant issues with the car. It was only when I went somewhere else that I got the help I needed and found people who were not disrespectful on the phone and in person. The customer service after buying the car was condescending and rude, before they were nice but that all changed the second I drove off the lot. I would highly recommend going somewhere else to buy your subaru

No hassle, listened to what I wanted and made the deal happen with no back-and-forth or run-around. They just worked to get me the best price right out of the gate. So very happy!!!

Joe, sales was a great help. Well be back.Update 11/20/20 and 1/3/21.I test drove several cars and found only one that was very interesting. It was a 2011 Hyundai Sonata Limited 2.0 Turbo. The salesman John Balin helped us. I took the car for a pre-purchase mechanical inspection at Essex Automotive. They found it a very good car. Upon my return from the inspection to the dealership my timing was unfortunate. I entered the parking lot and one of the employees backed into me and damaged the car. This did not dissuade me from purchasing the car so I went inside and made the deal. Of course the dealership covered all cost and repairs for the damage to the car. They even provided me with a service rental car at no charge while the car was being inspected repaired and the body work completed.One of the bad things about the deal was that the finance officer ended up not telling the truth about the warranty on the car. There was a warranty sticker on the window of the car when I drove it for the test drive. He insisted it was an as-is purchase and that the warranty sticker was a mistake. As a previous car salesman in California I knew this was not true. Even though this was an outstanding dealership you need to be careful with any finance officer who will sell you anything for an outrageous profit. The extended warranty price was $1,600 on a car that was already covered.Subsequently to the purchase I had a opportunity to visit the sister store Burlington Hyundai and they took care of me service wise. This is where I found out there was a lifetime warranty on the engine and the drivetrain.I put the car through its paces and found that everything on the car was working and was very pleased with the quality and power of the car.On January 3rd 2021, I was driving home from a day trip and while driving through a blinding snow storm I had a dangerous situation. The snow plow ahead of me drifted from the left lane over to the right lane without warning. I braked heavily and the ABS brakes worked fantastically. There was no slip or slide. The winter tires on the car worked great I was able to stop the car and avoid rear ending the plow truck within 25 yards, amazing.

I bought the car, did all the paperwork, and was finished in less than 40 minutes. It couldnt have gotten any easier. Unless they would have delivered the car to my house, and brought pizza and a few salads.And a few drinks. And dessert. Oh well, I guess everybody cant be full service. :-) These guys and lady did a great job, and i was very happy. Thanks Mike and thanks Crystal. A quick thanks to the folks that cleaned and prepped the car. And a quick thanks to the sales manager. You have a good team.

My best friend took her car into this dealership because her and her family were almost killed after their two year old cross trek lost all power without warning and she could not break. Luckily they happened to be on a side road and were able to coast off the road, but if this had happened on the highway they could have died. When she brought the car in, the dealership said they could find nothing wrong, and told her there was nothing they could do, even after agreeing “they would not trust their family member in this vehicle.” Maybe this speaks even more to how problematic Subaru is, but it is immoral to allow a vehicle that is obviously defective stay on the road. This threatens the safety of not only my best friend and her family, but anyone who comes within close proximity of this car if this problem happened again. And for that, I had to write this review.

I reached out to this dealership to inquire about getting a pre-purchase inspection on a Subaru I was purchasing from a 3rd party. I have been searching for a very particular vehicle and wanted to make sure I wasnt being too impulsive, especially since I am not located in VT. The service rep I spoke with (happy to give their name outside of a public review) went out of their way to properly vet the vehicle and the 3rd party dealer as best they could. They discovered a lot of discrepancies and ended up saving me from a huge financial regret and countless headaches. I really cannot thank them enough for going above and beyond for someone who isnt even a customer. This rep wanted to do right by someone interested in a Subaru and I couldnt be more grateful.

Our experience was amazing. We went with the extention of gathering information on Sabaru vehicles. We left 3 hours later with a brand new Forester. The information and attention to detail was exceptional. We are looking forward to a long relationship with Subaru

Im naturally suspicious and skeptical of salespeople, and car salesmen have to be near the top of my do not trust list, but I just purchased a car from Burlington Subaru, and I enjoyed dealing with Michael Dykstra in their sales department. I wanted to handle the negotiation and purchase as much via email as possible. Mike understood this, was honest and straightforward, got me the best deal he could, and cut through much of the bullsh*t that he knew I wouldnt want to deal with. Im very pleased with my experience here.

I have had two Subaru vehicles serviced here for the airbag recall.Service was timely, as stated. Service agents are professional.Parts department has been helpful sourcing odd engine parts.The first recall service went fine. However, the second service wasnt smooth.Upon driving home, I noticed that the glove compartment was not fully reassembled correctly. This will now require me so spend another few hours bringing it back.Im not mad at them, just disappointed.

I had the best experience at Burlington Subaru with Eric. Eric was supper nice and easy to talk too, He met my every need and request. I would 💯 % recommend Burlington Subaru for your next vehicle hands down.

I recently purchased a new 2021 crosstrek from this dealership and I worked with Phil from Sales. The team could not have been more accommodating and really worked hard to get me the price I wanted to pay for the car. I never felt pressured to purchase by a certain date and they were great with doing all my financing online the day before the purchase. With the current climate, I appreciated spending less time inside at a dealership and only having to be there for a short while. I would recommend them to anyone looking for a new or used vehicle!

Michael Dykstra was extremely helpful in helping me to purchase my first car. He talked me through the options and payments and Cinder explained in detail the ins and outs of the car. Buying a car is a super stressful experience, so it was helpful to know that they both were available via phone and email to answer any questions and go through everything. :)

We love our new Ascent! Michael D. and the rest of the team made the process easy. Thank you so much!

Brought my car in for service, (later then I should have, to be honest) and the team was very accommodating. My friend who was going to pick me up had a car problem of her own, and the team was able to find me a loner car very quickly.I also appreciate how I saw the team sanitizing the cars before turning them over to the owners. I felt very safe here during the pandemic

Very happy with our experience buying our new Forester! Eric and the rest of the “team” made it so easy during a difficult (pandemic) time - this was actually the easiest new car experience we’ve ever had.

Bought a car with an extended warranty and when the transmission died the Manufacturer determined it had been in an accident before we bought the car there by voiding the warranty. Scam

Had a recall fixed and it took them 5 hours instead of 1. Might have just been busy with short staff?

Quick and easy. Great experience for both our cars.

Awesome experience, thank you!

Highly recommended dealership! It was a pleasure working with Phil from sales, he was a tremendous help in my decision making (and in getting me into my 17 Impreza Sport).

Mike Grady was amazing! Super friendly and easy to talk to, I wasn’t having much luck finding something I liked. Mike however, made sure to get me in a car with all the features I was looking for, the color I was looking for and for a price that worked for me. Couldn’t be happier with my new car and the experience I had at Burlington Subaru!

Adam Royer did a great job of listening to what we were looking for and finding us exactly that. Thank you Adam my wife is loving her first Subaru.

I recently purchased a Certified Subaru Forester from Burlington Subaru. It was a great experience, and I will definitely be recommending this dealership to friends. Phil was wonderful to work with. He answered all of my questions and make the car buying experience easy.

Purchased my car from Burlington Subaru in the fall of 2018. I exclusively service it at the Burlington location simply because they are genuinely friendly, accommodating, and very timely! Jason K. in the Express Service department is absolutely outstanding! Not only is he professional and friendly, he also goes above and beyond! 5 stars, today and every day for the Burlington Subaru Service team!

Another expensive trip that cost more than I was told it would be. Theyre fully aware that theyre the only Subaru dealer in the area, so where else are you going to go?

Adam was incredibly helpful. He knows all the models inside and out. Everyone I dealt with at Burlington Subaru was wonderful.

After having so many horrible experiences from different dealerships, I was incredibly thankful to have had the please of meeting and working with Phihas Zajdman. He listened to everything I wanted in the vehicle style, special features, right down to the price! I couldn’t have asked for a better experience!! Thank you!!!

I had a terrific experience purchasing a Subaru Outback from Burlington Subaru. John Ballin was quite knowledgeable, friendly, helpful, and responsive via phone and email. I would highly recommend this dealership.

Eric L was super easy to work with. He did not pressure me to buy but made sure I had all the information I needed to make an informed decision. Would recommend Subaru AND Eric specifically.

Best service 🚦

RUN! This dealer will scam you.I am writing this for my elderly handicapped parents (77 and 70) in regards Burlington Subaru preforming a brake job they didnt need, because this dealer says it was required for Vermont State Inspection but it was not, the bill for that came to $1000 and preformed a ton-up for $500 that was also not needed. This Car only had 28,000 miles on it and is still under warranty!It happened on 2-18-21Burlington Subaru told them the brakes were out of spec on the pads at 5mm (Subaru of America says 1.5mm) and told them they needed new rotors because were vary rusty, and that the rear pads were seizing, there was only a small amount of surface rust from being parked inside for 4 months, same as would be on a new car that sits for 4 months and I inspected the brakes and suspension (wheel off) a week before to make sure they were good before having them bring it in and there was 1/4 inch (little over 6mm) on the pads and the pads were not seized.Even if the rear pads had been seized a simple brake maintenance (clean and lube) would have fixed that.I did call the dealer assuming there was just an error and they told me “no there was not and to call the state if I dont like it.”DO NOT TRUST THEM! They over charge and lie

We had a great experience purchasing our subaru Burlington Subaru!

I was not sure where to post this review since it has to do with all of their dealerships in Berlin as well as Burlington. We visited them all, found a lot of great option, and in the end bought a Subaru Outback from them and the service is top notch. We worked with Pinhas and he is excellent. Ive lived in 6 countries and done work in 50, and this is some of the best service I have ever seen. Also, you can tell a companys culture from the owners and I have the pleasure of knowing one of them (and no, Im not trying to be biased) and trust and reputation is everything in this business. When good people run a business, then you know you can trust them. I highly recommend them.

Parts guys are always super helpful. And could help drool on the Outback XT in the show room. Sorry about that. 😊

Buying a car here was fairly painless and so was negoriation.However, their service department is essentially a scam and wont cover or work with you to fix things that should be warrantied.Buying a car here, fine.Expecting any free inspections or warranty after as incentive, forget it.

Experienced a super easy lease transition and the customer service was top notch. would expect nothing less from BTV Subie. ready to roll with confidence to the ski hill and slay winter driving with our new ascent!

Had a great experience buying a new Subaru Ascent at Burlington Subaru. Exceptional customer service. Anthony Notaro is a great salesperson to work with.

A salesperson convinced me to purchase from a different dealership with their desperate & unprofessional name-calling via email. Its too bad one bad apple is giving this place a bad reputation. Ive had good experiences with the service staff in the past.

This was my best experience buying a new car. Professional, courteous, and friendly. The car is just what we wanted, the price was fair and in accordance with Consumer Reports guidelines, and the process was stress free.

John Ballin at Burlington Subaru did a fantastic job from start to finish. We really appreciated his assistance during the sales process (and after). Our situation was a little complicated, but John made everything easy. He responded immediately to all of our questions and did everything we asked of him.

Having bought and owned 3 Subaru’s in my life...I can tell you there’s no better sales consultant to go through than Phil Sheridan. I’ve purchased all 3 with him, most recently, my wife and I bought the new Ascent (which we love)...as a new model, we were a little unsure and didn’t want to entrust the decision to just anyone, so we drove from Boston to Burlington VT to see Phil at his new digs...and the trip was well worth it. As always, Phil new this car in and out, from the basics, to the techy stuff, and all the little nuances in between. Not as fun as my old WRX, but, as a father of 2 and a pup, Phil made the purchase feel just as exciting as the WRX.Would highly recommend seeing Phil for all your Subaru needs.

Phil went the extra mile helping me get 0% financing, saving me thousands of dollars. He was low key, polite and professional. I recommend him without reservations and commend his excellence sales and customer service.

Anthony Notaro was the best salesman anyone could ask for! He was not but kind, patient, and helpful. I recommend him to anyone interested in buying or interested in a Subaru at Burlington Subaru

Anthony made my car buying experience great. He gave me his full attention, answering all my questions and some I didnt think to ask. I definitely recommend him and Burlington Subaru.

In 2015, I purchased a brand new 2016 Forester off the lot with 7 or 8 miles on it. Fast forward to 2020, I’m in a small fender bender with some front end damage. I go to pick up my vehicle from my insurance recommended auto repair shop who informed me this vehicle had previous front end damage and the metal under the bumper cover was crumpled. He said this was not new damage and that the front bumper cover had been previously replaced. I have never had another accident in this vehicle which means I was sold a “new” vehicle that was damaged upon receipt. Repair shop owner also advised that unfortunately this wasn’t the first time it’s happened. Buyer Beware! Additionally they offer free state inspections as long as you own the vehicle. Go somewhere else. This dealership will always find something to fail that will cost you $400-500, usually something you recently replaced like brakes or rotors. Looks like I‘ll be going to St J Subaru for future service and to upgrade to an Ascent.

I had a great experience to secure a lease for a 2021 Subaru Impreza. I worked with Phil who was very responsive, flexible and honest. He worked with my price range to help me find the right vehicle and made sure I was happy. I have been bringing my past Subarus here for service, which I am always happy with, but this was my time leasing through them and I hope to do it again.

Had an oil change done here, they didn’t tighten the plug to the correct spec and it loosened, then fell out while driving on the highway. The engine is seized, 7-8k in repairs and they aren’t covering the cost.

Very informative and helpful staff. They definitely made me feel confident in my choice with buying a Subaru!

Great deal i received when they provided me with a price pt that wasnt given by another Subaru dealership......great Professionalism on the part of Adam Roy - hes awesome!

On my 3rd Subaru from this excellent dealer. Great family ( which it feels like)to be part of!

Sterling, Crystal & Cinder gave us the best car shopping experience we have had to date! Thanks!!

Adam was absolutely awesome! He made the entire purchase a painless experience. He was incredibly knowledgeable and made sure he did everything possible to accommodate our needs. I would urge anyone in the market to seek out Adam at Burlington Subaru and see what he can do for you!

Horrible experience with the unprofessional service department at this dealership!

They swapped out a battery in a key fob. Cost me under $4.

Pinhas worked with me to get my new vehicle and i am very pleased with the service i was given by him and Crystal!! Love my new car and thank you Burlington Subaru!!

Hands down the best car buying experience my husband and I have ever had! Mike Grady helped us find the car we wanted and by using the tools are their website did most of the paperwork ahead of time.

Jordan was so helpful in getting me the vehicle I wanted. It was located at a different site.....and covered in about 12 inches of snow from the night before! Jordan suited up and dug out the car and delivered it to me. I love it!He was very knowledgeable and helpful in the purchasing process. I am very satisfied with my experience!

Well... we dropped off our 2005 legacy GT for an airbag recall yesterday afternoon. We picked it up 30 minutes ago. Well on our way home our glovebox slammed open and we notice the string that connects the door to the frame was not connected. Had to call back to get it back in to fix before it ends up breaking. Suprised with the fact that this is a subaru dealer and having to own go back again to fix it

Pinhas was exceptional! We bought a new car from a distance. The entire process from identifying the car that we wanted to closing the deal went smoothly. We are very happy with our purchase, and the level of service that we were provided. We highly recommend this dealer.

The service center will take advantage of you any way they can. They do not honor their extended warranty that they dealership pushes on you and they lie about the repairs needed. If you look at the 5 star ratings they have on Google those are made by their employees and fake accounts that have only left 1 review and it happened to be for them. I will never own another Subaru as long as I live just so I dont have to deal with their service center. You have a better chance of not getting ripped off taking your car to a random person on the street then to bring it to them. Be warned.

By far my best vehicle purchase experience is with Burlington Subaru!

Bought a Forester from Phil Sheridan this week. Phil was professional, competent and kind. And even more. The simple truth is Phil is also the best-looking salesperson in the place, not even close. His golf game is also exceptional although my partner and I beat Phil and his partner. Ha. But I recommend when you want to purchase the number one selling vehicle in Vermont, you come to see Phil Sheridan. It was truly the best new car purchase experience of my extremely long life that I have filled with Jack, cigars and golf. God bless America.

Phil and team were great and made the process as seamless as possible. Highly recommend!