I purchased a certified used car with promise that the windshield be fixed because the cracks in it obstructed the drivers view. The car went in for service and came out good, so I thought. Within 1 week, the valley was hit by some crazy rain and we realized that the rain sensor for the wipers was not working. I called and scheduled another visit, knowing that we were MOVING to Mississippi within 2 days. Armando in service took my car and promised calibration etc. They had my car for about 5 hours. Upon arriving in Mississippi, we were hit by Hurricane Ida. Found out, wipers still didnt work. Ive tried to contact everyone at Charlie Clark but to no avail. I moved forward and took my car to a Nissan location in my area. Within 10 minutes they found the problem. The previous crack in the windshield broke the rain sensor camera and Armando and staff never checked that, knowing that the rain sensor and windshield are a package deal, period. The cover of the camera seal is even broken. I have paid near 600$ out of pocket for a service to be performed here today. And what do they ask me when I finally get through to a manager at Brownsville location? Do you have a chance to bring it here? Kids in school, husband working, no I dont. That was the plan huh? Armandos plan. Save 540$ for a camera by not replacing it KNOWING that I have to return to get it fixed. Um no, its been evaluated to Customer Complaints. Hopefully a regional rep can help me.

I called dealership and let them know what I could afford a month multiple times. I let them know my credit score and what vehicle I was looking for. They told me it was possible to leave the dealership with the numbers I had given them. I show up and we test drive a brand new truck when I SPECIFICALLY asked for a used one. She then brought out a paper that had the full price of the vehicle and tried to talk me into the monthly payment. I said no each time. That same night she said they had just received a rogue and it was well within my price range I could afford. So the next day I went in and started asking questions and signing things to get started. I then asked her, “before we final everything can I see the closing cost of everything” she said yes and she’d be right back. I then got a notification that they ran my credit 5 times on my phone (a hard inquiry). Then she came back with a man with a piece of paper saying the monthly payment was $300 more than what I could afford. I was completely embarrassed. They told me I need to put more down or have someone co-sign when I know my credit is great. They told me I only have one line of credit, now they ran my credit multiple times, that one line I worked for is going to be nothing. I will NEVER come back or recommend anyone to Charlie Clark. They wasted 5 hours of my time out of work and made me feel like a complete idiot.

Angelica was the person that helped us and we were very comfortable with her. She and Javier from finance helped make this a smooth and easy transaction. We are very pleased with our vehicle purchase.

I absolutely love the Nissan Service Department in Brownsville! They are so fast and efficient and my service guy Murdoch is the absolute best! I was able to save over a thousand dollars on my vehicle repairs because he looked into my vehicles extended warranty to check if the repairs would be covered. And thankfully they were! I cannot thank him enough for going above and beyond to make sure I saved as much as possible. Please make sure you ask for him when you go, he’s the best in town, HANDS DOWN!

When I say these people are the best, they are THE BEST! I only went in for maintenance on my truck, and ended up with a new truck! They even beat my credit unions interest rate and term. Ask for Julio, he treats you like you are his best friend, and has known you for years! I actually hated leaving the dealership because I found a new friend. But everyone was like that. From finance, sales managers, they all have the best attitude. Never felt like I was even buying a truck. The deal was so sweet, theres no way I could have done better, ANYWHERE! I drove from Houston, and will return here to buy all my future vehicles. Oil changes and warranty for life, well, thats just the icing on the cake. THE BEST!

Extra Happy with Today’s Visit.Took extra good care of my 2018 Rogue needs. My service tech was very courteous & keep me informed. I chose to stay & wait with my vehicle which took a couple hours. I was very comfortable with drinks, snacks & a extremely clean lobby.Best part of today’s visit is my tech offered car wash & vacuum 😃My Rogue was serviced to tip top & sparkled cleaned. I felt like she was brand new again🎉Thank you for taking the time to treat this faithful customer exceptionally special!

Manny went above and beyond he gave me the best service and the best care . 10 out of 10

Very professional personalized service. It always a pleasure comin here. Free coffee, que mas quieres, dame chansa !!!

Very confusing & subpar customer service from Service Advisors upon arrival. Kept waiting in arriving Service Line way too long before walking inside. Went in to more confusion & inattentiveness, before being told to wait in my vehicle. Finally, Murdoch Cox, Advisor, became aware of the problem with 3 additional customers waiting and he took care of my situation, as other customers were finally attended to, as well.

Had an oil change done for my SUV and Mr. Longoria assisted with the process, he walked my son and I to the waiting area where he offered complimentary coffee and snacks. While on the waiting area other service representatives such as Mr. Valle were also very courteous, he accommodated the television to the channel of my sons preference. My little son also participated on a game where he won a prize . sales persons are also super friendly. overall our experience was great.

My name is Isis and I had a wonderful time when I decided to go car shopping to Nissan Charlie Clark In Brownsville Tx. I just graduated from high school and I wanted a reliable car for work, college and not a big car bill either. I was very nervous because it’s my first car but J.J. Sosa answered all my questions and offered me to test drive a new vehicle. I loved it, but I was still having doubts because the car seemed expensive. All my questions were answered when I went to the office of the finance dude, Jaziel. He did all the math and erased my doubts, he explained to me the monthly payments and I was sold. They make a tremendous articulate team that pushes excellency for me, the customer. I am so happy that I came to this place where I was treated so well, congratulations You have a loyal customer for life.

Erika was very helpful when it came to taking care of what I went in for. She explained to me step by step everything I needed to know. I will definitely go back & have her take care of me again

Bad experience. Took over 4 hours for tire rotation, wheel alignment, and oil change. All the employees were having a ceremony while we were still waiting for a our cars that were not being worked on. I asked for a part I needed for my car and the lady who was assisting me said she will let me know about the part I waited thos 4 hours and more and she didnt have the information. Then she said she will call or better she will text me the information on the part and I am still waiting on the call back.

Wanted to thank Maggie for being such a great salesman at Charlie Clark. Makes you feel like family and puts the customers needs and wants first. Thank you once again and may God bless you with many customers 😊

Thank You so much! Had a great experience at Charlie Clark Nissan in Brownsville. Huge shout out to Ereka Garcia for helping me out!

Great customer service. Service was fast, easy and friendly. Would definitely be coming back again soon!

Merdock was simple amazing and STAT! Customer service was top knocth. Not only with me but the way he handled the busy crowd around him. He was very calm, cool and collective plus he maintained a smile and extreme professionalism. We will continue to use him in the future with all our Nissan service repairs.

I recently had gone to Charlie Clark in Brownsville for an oil change. Upon arriving Ms. Erika Loya was extremely kind and helpful when I advised her about the upcoming maintenance my dashboard recommended as well as something else I needed to be done. She quickly went ahead and got to it, informing me about the quote on my fog light and advising me it would get done immediately! The staff is always kind and helpful! I appreciate it!

Murdock has been always who attend me when I go to visit. He knows very well my truck and I trust him on whatever his knowledge allowed for my security. He is the best!! Awesome customer service with him, honestly, if he is not there I wont let my truck in and I prefer to come back another day.

Although service is good, when it comes to fixing an issue with the vehicle, they have let me down. Bought a 2017 Nissan Titan from them with 5000 miles last year. Was like new and for a good deal. Awesome. Fast forward several months later and my passenger window starts sounding like I have my window rolled down, with wind noise coming in from the outside. It has not gotten louder throughout these past few months and now ruins my once quiet trips in the truck. Taken it several times to Charlie Clark Brownsville with no real solution. Weather straps have been replaced and nothing. They adjusted my door for whatever reason, and nothing, in fact it got worse after that. Now they say they cant fix it and am stuck with a noisy truck, even noisier on windy days and they will not touch it until they hear for themselves that it isnt a normal noise by comparing it to another King cab Titan. Heres the kicker....I was told they stopped producing them and the dealership wont be finding another one.

Steve and Lysette were both fantastic. We love our new Rouge. Thank you so much for the excellent service that is provided by your team. This is our 3rd vehicle purchase from this location. We couldnt be more pleased, thank you

Great customer service no issues or delays when it comes to routine car servicing or any questions in general, my customer service rep today was Rudy excellent and very polite, I strongly recommend stopping by and checking this place out..

It was my first time at the agency, the attention that we received was excellent, we felt confident to express our doubts and the best attention from the agents during our waiting time. Good prices for the common services.

Best cars ever and best service ever. Thank you erica loya for a job well done, and best customers service too. Thanks for all you do to keep us coming back. God bless you and be safe.

Second time I come get my oil changed and the service is so great! I’m in and out so fast! Thank you Murdoch Cox for being such a helpful service advisor!

I was assisted by Alexandra Campbell, and let me tell you. If I could, Id leave a 10 star review! She was very nice and attentive and knew what she was talking about.

Very pleasant experience, I liked the professionalism and importance I was given by Alexandra Campbell. Definitely recommend.

Not a good experience with this company!Go somewhere else and spend your money wisely. I regret buying a car there but it will be my last one because Im going to Ford,Toyota or anyone but this Nissan company.Everyone is always busy but there is no cars to sale.So why are you busy?When you first get there they are around you like sharks and after you buy a car they disappear. Que paso Charlie con to Raza from your company?Not impressed at all and I will tell everyone I know not to go to your company.Orale!

Honestly I never trusted mechanics or service shops until this week and I have to thank Murdoc Cox for that. With previous vehicles and places I always had people who would take advantage of the fact I didn’t know about cars. But this week my entire perspective changed I have officially had the most amazing service. Not only did Murdoc take the time to explain to me what was wrong with my cars AC but went above and beyond to ensure that I understood what every step taken was used for and what assistance I had at my disposal. He took the time to reach me at hours that I was awake and was completely respectful and went above and beyond. I recommend if you want someone that gets the job done accurately when going to Charlie Clark ask for Murdoc.

Erika the representative that assisted us was very courteous and friendly. She was helpful with registering our car into your system as we bought it used from another dealership. She explained the benefits of doing all the maintenance with Nissan since we have a Nissan vehicle. She did a great job and was patient with us.

Alexandra Campbell help me purchase my vehicle she was very helpful and professional 😀 had a great 👍

I simply cannot find the words to describe how overwhelmed I am with happiness and satisfaction on my recent purchase of my 2021 Nissan Rouge! My salesman Juan Sosa was amazing! Your entire team at Charlie Clark Nissan is very friendly, helpful, possessive of excellent customer service skills. Juan new exactly what I wanted and didn’t stop until I was happy! Thank you Charlie for helping customers dreams come true-via great team workmanship! You have made me a loyal customer!

Friendly. Courteous employees. Quick to help. Fix problem in timely manner. Enjoyed free coffee and muffins. Had a wonderful experience! Thanks lizzet and victor! Job well done.

I’m so happy with my new vehicle Alexandra Campbell was the one who helped me totally recommend Charlie Clark Nissan

Erika Loya took great care of me and SHE WAS THE BEST. Car services are always fast and this location always has nice and kind customers. 10/10 recommend.

I was advised by Mr. Rudy about what the Armada I own needs and also told me there was no rush but to schedule in the near future.

Silvia is such an amazing salesperson! Helped me and my family out with purchasing our vehicle.

This time I had to keep an eye on my vehicle to make sure who ever was working on my car actually tighten the lug nuts on the tires. Seeing the process gave me peace of mind and seeing the two guys working together to get it in and out of the shop in less than 25 minutes was satisfying. Also it was good to see that they even top off you wiper fluid because i was going to stop by a store to buy some but i didnt have to anymore. Once i drove out the vehicle felt smooth revving up going up the high way so 10/10

Erica Loya was very helpful, and had patience with my friend and I when we didn’t completely understand some things and was really helpful with the process

Excellent service, friendly staff, every employee was courteous and willing to assist. Props on the coffee! They even have a shoe shine service!! Service with a smile all the way.Keep it up, Charlie Clark.

Armando Longoria provided fast, friendly, top notch service.

Erica Loya was very attentive and well informed. Answered all my questions thoughtfully and helped me with my car issue

I wanted to express my gratitude to the Charlie Clark team in Brownsville Tx. My daughter and I were attended by a splendid team that I made sure to write their names down, why you might ask, well because we are females. Sadly many car companies take advantage of this, not with the team of Juan Sosa, Jaziel Villegas and another individual by the nickname of Samson. These 3 individuals exceeded by expectations, I was able to see genuine care due to past ugly experiences. We went home with a Nissan Kicks that we loved since it was tested. I most definitely recommend Charlie Clark Nissan in Brownsville and specially these 3 dudes that made our car search a breeze, (give em a raise) and a pleasant experience. God bless

Alexandra C. Helped me purchase my first car. Recommend Charlie Clark Nissan

I had a good experience so far. I am the type of person that will speak up if I dont like something. So far, so good.

Steve and Lyzette were amazing, they went beyond all expectations to provide the most honest and friendly service I have ever experienced at a dealership. I will be a life long customer of theirs!

Great customer service by Alexandra C. Really recommend all staff was so helpful!!!

Was a good purchase experience BUT almost a year later we have been trying to get ahold of the finance dept and have had ZERO luck! They keep hanging up on us or transferring us back to the receptionist. We live out of state & this is making it such an inconvenience & more of a hassle than it has to be.Update: have still made it Extremely difficult to get ahold of anyone in their finance or warranty department. They have had our warranty check for almost 3 weeks and still have not been able to get it to us. They keep coming up with excuses as to why they can’t give it to us even though everything is paid off! Now they said they don’t even where the money is?! Really! Would not recommend to anyone if they have to go through this after a purchase.

Stephanie - she helped the experience be very pleasant. No one likes to have their vehicle get serviced but she was so attentive to my needs and communicated with Nissan staff and 3rd party so that my car was to my satisfaction by the end of the day.I was very impressed with all service I received from all the staff.

We bought an suv from them (which inc a trade) They really went out of their way, to find an incredibly unique solution for our trade, and still a low price for their vehicle. We were very happy with how everything worked out. They were extremely patient and kind, as we badgered them with what must have seemed to be unending questions. They spent a lot of time with us, gave us a better deal then one we had previously found, (which wasn’t very easy to beat) and had great, out of the box ideas that no one has ever come up with for us (and we have bought a lot of cars). So they get our wholehearted 5* review for everything they did. And Stephanie, was a star in the whole process as well. As ws Steve. So very impressed with them both! So Overall, we were surprisingly very pleased!

Very satisfied with the attention we received at the dealer. Sales people were great, helpful, caring, provided all necessary information as well as encouragement. All administrative people very attentive as well. Overall a great experience.

Great service very helpful and knowledgeable recommend ask for Maggie A.

I went and not knowing if I would leave with a car or not Charlie Clark Nissan Brownsville made sure that I got the car I wanted for a price I could afford 1 million thank you’s because you have changed my life I don’t have to worry about the safety of my children when driving or the reliability of my car and that is priceless to me! I’m so excited to join the Nissan family here at Charlie Clark!!!

Amazing service and amazing people. I will never take any of my vehicles anywhere except Charlie Clark.

Stephanie was awesome! She is very knowledgeable and ready to answer any questions. I was impressed with her upsell skills and she knew all the prices and deals. The mechanics that worked on my car were quick and did a great job. An employee came out to check on me while I waited and offered me coffee. My overall experience was great.

I had the most horrendous customer service experience with Brenda Mares, the Inventory Manager at the Charlie Clark Nissan in Brownsville located at 2547 North Expressway 77/83. I have never had a manager be so condescending.

Silvia Murillo was really nice and helpfull thanks for the service

We had a great time at the dealership. Federico is a great salesperson. He makes you feel comfortable . I absolutely recommend this branch . Everyone there is friendly and respectful. Juan Carlos, Manuel.

I just purchased a 2021 NissanTitan and the staff was the most friendly it was a very enjoyable experience. I will definitely go back and buy future vehicles from them. I highly recommend this dealership to everyone. Very good, friendly and honest staff..

The service here was amazing. Stephanie Perez was extremely helpful and polite. She made my experience here smooth and easy with no frustrations. She gave me multiple updates on the status of my vehicle and always spoke to me with a smile on her face. I highly recommend Stephanie for anyone coming to Charlie Clark.

I really think my 10,000 mile service to my Rogue was completed in a timely manner, it was the recall that took much of the two hours I was at Charlie Clarks.

My most recent experience was an oil change. Very satisfied by Service Advisor Jesus G Perez attention and sincerity. He was not in a hurry to get us out of there and listened to our concerns. More honest people should be hired.

Rudy Herrera took very good care of me. He is always soo kind and answers all my questions. Best service I’ve ever received.

My wife took her truck in for the oil change and tire rotation Today. I was told by her that the tire rotation wasn’t done so she had to go back and let them know. I guess they thought she wouldn’t noticed it wasn’t done , she said the Mecanic didn’t seem to happy about it . She also told them that they hadn’t put back the tire lock back inside the truck after the tire rotation was done , we had to buy another lock the first time because we’re more then sure it wasn’t placed back in the truck after they were done . So that was money spent out of our pocket for something that was supposed be put back after they were done with it .

Amanda Garcia went out of her way to take pictures of a rental car and send them to me! Her service was amazing. 10/10

Considering that I was a walk-in they took care of my problem . Thanks to miss Erika Longoria for her courtesy.

Leticia made the process of purchasing our vehicle very easy and quick. Great experience overall.

Went to the dealership to do my scheduled oil change, John was a great help! Also a very motivated and courteous individual. He explained everything that I needed to know as well as looking out for other items to offer, all in all, he did great!

Everyone was very friendly, answered all my questions and made sure I was happy with my purchase, highly recommend!

Awesome 🥳 no one does it better than Charlie Clark Nissan 👍

I had purchased a prepaid package for oil changes and tire rotation with my previous nissan truck. I recently purchased a new model and went in to get the oil change. When i first arrived a asked the service associate if i would still continue using the prepaid package with my new truck, he answered, yes. After finishing my oil change and tire rotation this service associate was charging me. Some how he didnt not understand that i wanted to use the prepaid package that i had already purchasedpreviously and kept trying to charge me. I said i didnt have my wallet and since i new i didnt need money when i went there to get vehicle service i didnt carry any with me. So he said he would call me in the afternoon and get the payment over the phone..Since then he has not stopped calling me to try and get a payment...Even though i have already paid over $100 in prepaid oil changes and tire rotations.

Amazing customer service! Stephanie in the service department was extremely helpful. She was knowledgeable, sweet and had an great personality! She made my 1st service appointment here one of the best customer service experiences I have had. Keep up the stellar work!

Mrs. Brenda was the best. She was very patient and took time to understand my needs and requirements. And Boy, did she deliver!!

Great customer service and staff!

They need an appointment system waiting for two hrs for an oil change is ridiculous

Very professional staff and friendly service!

Car sells very well but the service department leaves all the responsibility to the car sells man

Thanks Murdoch for helping me with my Oil change

Rudy Herrera helped me out !The service was quick and fast. Super helpful!

Charlie Clark Nissan Brownsville has always met my expectations. I have been bringing my vehicle here for 7 years. Rudy Herrera has been my technician for almost as long and never disappoints. He is attentive and professional every time. Amenities are also clean and comfortable. People may say not to complete your recommended services but my car runs like new because of them. Highly recommended

Isaiah was very helpful. He explained what services were covered with my new SUV. He set up my next appointment,

Erika Loya is the best service advisor 🔥🔥🔥

Very good customer service! Sergio Garcia explained everything to me really well. I got my oil change done and it didn’t take a long time, plus he advices me about my tire rotation. He really went over the top to make sure my car was taken care of.

I will no longer purchase a vehicle here at any time, again.

Amazing customer service! Stephanie Perez went above and beyond to make sure we well taken care of. The service was quick and her attention to customer satisfaction was above par.

Just want to say Julio Valle in the service department did another outstanding job. He always gives great customer service. He always very courteous and knowledgeable about my needs for my vehicles. His desire to do the best job he can for customers is quite evident. I will always recommend Nissan service department because With people like Julio I can count on my car issues to be taken care of correctly and as quickly as possible.

I bought my car here last year, but I wanted to comment on the customer service in the Service department. Sergio Garcia helped me out when I got to the dealership to get my oil changed and was so helpful! He’s great and made the whole experience easy and enjoyable.

Great service from rudy. I always appreciate a business that thinks of you. They had elote and fruit while I waited.

Great service from Luis and Matthew. The worked on my budget and my need

Awesome customer service! Thank you Sergio Garcia for helping me with my special request during my service. He did explain everything in detail and I strongly recommend him when you go in for service. He will be the one that looks like Negan from the walking dead...

Rude customer service. And No explanations. Not helpful at all.

It was great my needs were able to be met and all my questions answered by a great rep

Had the best experience with Juan Sosa, Sansón and Jahaziel Villegas, they made this fun and was very fast. Words can’t explain how they assisted us and tried their very best to get me what I told them I needed and wanted. I’m very satisfied with my Kicks.

Rudy Herrera great help with my oil change and tire rotation. Great customer service all around A1 serviceThank you Rudy

I had the best buying experiences . The sales associate Mathew, was very pleasant and kind during the whole process. I feel he helped me through what I would have been one of the hardest things to do. I really appreciate all of the staff from Charlie Clark nissan, but a special thank you with all the gratitude in the world to Mathew for helping get my first brand new car.

Rudy was very helpful!! thank you for all your help & friendliness

Such amazing & great service! Thank you to Rudy Herrera for helping me with a problem i had about my vehicle.

Extremely friendly and helpful! also very understanding

I highly recommend the service department Rudy Herrera did an awesome job answering all my questions and explaining all the details of my vehicle’s visit.

Great service! Came to get my oil change today and Rudy Herrera took care of me with awesome customer service he answered all my questions and concerns about my vehicle. Great day to start the day!