The good. The servicing was completed.The not so good. I arrived spot on time for my 2:30pm appointment and was not greeted or helped for 10 minutes. I saw at least a half a dozen employees milling about placing balloons (one service advisor was helping someone in the waiting area).I was reluctantly helped by someone on break that didnt have answers to my service questions. The 30,000 mile service was different than my Kia Sportage manual and the pricing was not posted. I noticed a rental car was offered as part of the service! This was NOT offered and was not available online, thus I had made arrangements to be picked up by a friend. I was told it was a four plus hour service and they would contact me by 7pm. I was called 2 hours later to say my car was done. Nice, but how did they get four hours of work done in two? Left me a little unsure about the quality. If they did less, because my car required less, does it cost less? I noticed the car was not washed when I picked it up. I asked about this as I was paying and was told I would get a wash certificate. I didnt. As I was talking with the advisor, another advisor rudely interrupted and pulled my advisor away without an excuse me or anything. Just left me standing there. Additionally, I was shown a multi point inspection form in full color, and then given a black and white one to take home. They kept the color? They see it every day and can transpose. Makes no sense. I think a little customer service training is in order. Ill head elsewhere next time. I usually dont write reviews, and tend to give others the benefit of the doubt (insert the overused COVID card here that business love, and I get it), but this was just OFF. I hope the service manager bothers to read it.

Kia doesn’t warranty any of their services.Don’t buy a car with Kia!!!!!Sales are nice, service are nice. But they don’t actually take care of you when it needs to be done.They talk bad behind customers back.Wait till your car gets high mileage they won’t fix anything.

Sam Hobbs was an amazing salesperson! Not only was he very helpful with getting me what I needed and making sure I got the quality car I needed he was very straight forward and personable. His work ethic at Kia was very fun and I enjoyed every bit of my experience. Thank you so much Sam!

Just bought my first car through west hills Kia. Gianni was the best and was absolutely the most helpful person we had seen. I spent the whole day car shopping but West Hills had the best customer experience and looked out for me more than anywhere else. Wonderful customer service and got us the best deals without us having to ask. Fantastic. A simply must go if youre in the market for a new or used car.

No hassle. No pressure. No nonsense.From the Tom Tanner who handled my inquiries, to Travis Olson who handled the sale and got the car ready for pickup, the outstanding work of the finance manager Tyler, and Kevin the sales manager, everyone gave 100% to make me feel welcome, be attentive to my needs, and to give me the best possible deal. While I wont automatically trust every dealership, I would trust the West Hills family of car dealerships with any purchase. If I have any complaints its that all the T names gets confusing. I apologize if I got anyones name wrong.

May 28,2021 updateWhen I got my car the experience was amazing even though the process was long, but so worth it and that was two years ago. Now I updated my review because since having the car it’s been pulling teeth that every time I come and get service they never can find my information ( mind you you this was added ). I never understood why the hassle every time I come here🤦🏾‍♀️. I’ll keep that thought to myself cause I am feeling some type of way with West Hill Kia. Black ppl money is the same as anyone else and that’s facts.

Took my Kia in last week for a typical oil change and tire rotation. After waiting 5 minutes to be seen for my appointment, I signed for the agreed upon estimated price and waited inside for my service. While I was waiting a sales manager and salesman decided right in front of me was the perfect place to settle a work dispute. I was told my service would be just over an hour and then, two hours later and after twice what I thought I would be paying, my car was finished. Not sure where they are getting their parts or mechanics, but it doesn’t take an extra 45 minutes nor does it cost $60 for an air filter. Overall my experience was dismal at best and I look forward to taking my business to a smaller shop.Edit: After seeing my review I was contacted by the West Hills Kia GM, Ken. He was very professional, understanding and genuinely desired to resolve the situation. We were able to discuss my concerns and come to a mutually beneficial resolve. I am quite impressed by how he handled my concerns and his initiative to make improvements.

I had several phone calls with the dealership to establish a price as I had decided on the model I wanted. I spoke with Cynthia who was great and emailed me a complete estimate of cost. They were able to get the color I wanted also. Alex helped me at the dealership and went over the cars features with me. Justin assisted me with the financing and was very efficient. Overall, a great job and competitive price; I checked with other dealerships.

We had a very great experience at Kia! They were very helpful and very informative of the vehicle I was interested and did their very best to give me a great price which I feel like was achieved. They were able to beat our interest rate which we felt was already good but they exceeded our expectations. Our seller was Blake E. Highly recommend him!

Blake gave me great service in my recent leasing experience. He was thorough, knowledgeable, and very responsive. I really appreciated both his kindness and his excellent attention to detail.

I was very apprehensive and dreaded looking for and buying a car after 20 years. I stopped at several local dealers only to be bombarded with younger people who are sent out to gather whatever information they could from me before a more experienced salesman came out to talk. I was very “put off” by the entire experience. Then I decided to stop at KIA, bracing ourselves for the same unwanted treatment. I was amazed at the “shopping experience” that I had with them. I was greeted by Julianna (Jewels). She allowed me the grace to move about, look at cars, while I told her what I was looking for in a car. She immediately showed me a KIA Optima EX. It was perfect! Exactly what I was looking for. Yet, I wanted to be sure, so I left without it, to search some more. The unrelentless salesmen at the other dealers soured me from wanting to buy a car from them. I contacted “Jewels” and she said the car I liked was still there. I went over the next morning and sealed the deal! I also want to mention that not only did I work with Jewels, but also her partner Eric who was also very knowledgeable on all my cars options. He explained everything thoroughly and made certain that I understood them. I was welcomed to come back any time to ask any questions I had regarding my new car. I want to say EVERYONE else such as Jim in financing, the sales manager, and the head finance guy that did my paperwork were all very friendly, answered all of our questions and made me feel very welcome from the time I arrived until the time I left. I would give the entire dealership 5/5 stars. They all worked as a team and delivered 100% satisfaction! I will be happy to continue working with them in the future.

This is my second new Kia. Two years ago I went with a Soul. I leased. It was the best experience. Kia service staff is friendly and accommodating. My children quickly out grew my Soul so I came in to lease a Sportage. When the Sportage I wanted was not available, Alex my salesman pulled the Sportage and the Seltos next to each other so I could compare. I went with the Seltos for the AWD. I will continue buying my cars from West Hills Kia because they know how to treat their customers. Thank you Alex and West Hills Kia.

The employees were welcoming and helped us buy a new car with minimal issues! Jewels was super genuine and kind throughout the entire process. She helped us save nearly 3k with military discounts and other negotiations, despite them obviously having a set price in mind, as theyre a car dealership! The financial staff members were just as helpful, guiding us through the process the entire way and answering any and all questions we had! They have tons of protections for your vehicles and tons of different cars to select from. I would recommend them in a heartbeat. If you go here, ask for Jewels and everything will be okay!

I called to make an appointment to have the electronics in my 2013 Rio looked at. I was transferred three times to numbers which just rang and rang. After my third call, I reached someone who was able to make an appointment, but he did not seem to understand that I own a Kia, not a Chevrolet. I still dont know if I have an appointment with the Kia service department or the Chevrolet service department. I felt that the organization was saying Please take your money somewhere else. Its not green enough for us.

Terrible service. I liked them a lot for years but started to dislike them when they sold me a used car that after only 7 months of having it, needed 3k in repairs. I’m now have been trying to reach a manager to help with my GAP insurance and have gotten through nobody in THREE days. I’m taking my business elsewhere. Beware.

Bottom line up front: Great customer service, engaged management, professional and courteous staff. West Hills will meet your needs and exceed your expectations.My wife and I came during a very busy sale on Memorial Day weekend. We were actually only here for regular maintenance on our Niro, but we saw the trade-up opportunity advertised and decided to take a look at options.The sales staff, managers, and finance folks were all very personable yet professional. We never felt like we were being pushed into a decision to upgrade or buy anything.Although we did end up making the decision to upgrade to the newer and larger Sorento (hybrid) we misunderstood what features were included. (I am disabled and I really need the 360 parking sensors and adaptive cruise for stop & go/following distance settings.).Lucky for us, a manager (Kevin H.) got involved to help clarify. He wanted to make sure whether we left with or without a new vehicle, that we left Kia satisfied and happy. Through careful questioning and friendly dialogue Kevin made sure he understood exactly what we needed, how to meet those needs, and then he explained the different options they had available to meet our needs. With Kevin’s assistance we were able to find the perfect vehicle, at a price we could afford, without compromising on necessary features.Hands down, the best car buying experience we’ve ever had. KIA is known for its great customer service and West Hills is no exception. Highly recommend coming to this dealership for any of your service or car buying needs.

It was a rainy Sunday morning in Bremerton as my better half & I was cruising the lots in Kitsap (we hit every lot) searching for a new vehicle for her. As we did our thing we were approached by a very polite salesman Named Jordan Brown. He was very helpful with all my questions and patient as I picked over cars to find that perfect one we searched for in the rain. Jordan showed us the 2016 Kia Soul + and we knew immediately we found THE ONE. Jordan grabbed the keys and test drive commenced. My better half drove in town and on highway and I had to beg to drive too (She really likes it). I got to drive back and what a great car to drive, no wonder she didnt want to let me drive. We go back to the dealership and went inside to do paperwork which included a 10 year 100,000 mile bumper 2 bumper warranty (The warm & fuzzy feeling). I played some cornhole with the crew and was given ice cold bottled water & offered popcorn. This was on Sunday afternoon and the whole crew was great to us (Friendly & Helpful). Thank you Jordan Brown for all the awesome help & Thank you to Payman for all your help that you gave us. You helped make my girl a happy Girl. And for that I truly thank you for the best car dealer experience we ever had. Its been a very rough couple years for us as she has battled cancer. Youve made more of a difference in our lives than you know!! THANK YOU!*** Moral of the story***GO SEE JORDAN BROWN AT WEST HILLS KIA for all your new car needs & tell him Jeff & Vanessa sent you!.

Drew was helpful, thorough and patient. He helped me work through options and demonstrated a commitment to getting me into something with which I was comfortable. He was attentive without being pushy, which I appreciated. Very happy with our experience overall.

We had a problem. They made things right. Its great to see a company that is truly committed to providing exceptional service.

Drew was helpful, patient, and fun to buy a car from. I got my first new car at this dealership a few days ago and the process both went smoothly and was enjoyable, largely due to Drews kindness and good sense of humor. Definitely would recommend!

I recently bought a car from them. They were helpful every step of the way. Super friendly sales associates and great people all around. They also made me an unmatchable price, even by other dealers. The folks as West Hills Kia know how to make buying a car a true luxury experience, without paying the price.

Alex was a huge help. Super knowledgeable and not pushy at all. Really appreciated the time he spent going over the different cars based on our needs.

Excellent customer service across the board! Members provided a very friendly environment which helped ease the process. Worked with us the whole way on getting the best deals for our price range and helped us find something suited for what we were looking for. The experience was refreshingly nice and easy, I would come back for any future purchases.

Stephen was very helpful and motivated. He guided me through the process step by step and made sure that he got the answer to any questions I had.

Alex and the team at West Hills Kia provided excellent service. Buying a new car is like going to the dentist, not an experience we look forward to, however this buying experience changed our mind! Thank you!

Was pleased with my experience here, Drew who handled the sale was very polite and kind. Highly recommend him if you go, and HIGHLY recommend Luke when sitting down to do the financing. He was very kind as well and so helpful, and sat down and gave all the options to me.

We really appreciated all the precautions West Hills Kia takes for COVID, and they were especially accommodating for our needs. Great folks and a pleasant buying experience.

I had an absolutely amazing experience with West Hills Kia. Everyone there was exceptional to work with--Scott, Jason, Kevin, Ron, and Colton. The car buying process was so quick, easy, and fun. I love this place and everyone there! I had such an amazing experience that I want to buy another vehicle from them.

Tia was such an AMAZING and helpful person. Very caring about your preferences and the type of car you want. She definitely made the experience great with her jokes and her great personality! Highly recommend talking to Tia if you visit

Update: Review changed from 1 star to 3.After review I was contacted from sales department manager about my experience. it was a long conversation; hopefully it helps future buyers. I also received my car ride mats!Original Post: Car Purchase without the Customer Service.Before I begin my negative experience, I will give the positive the price tag for my Telluride EX 2021 beats the other dealers I contacted. But with that said if I had not placed a hold for the vehicle I would have possibly switched dealers because my interactions were more frustrating than exciting.I was assigned initially to Jenna in Jul 2020 as an online purchase. After placing a deposit, communication always initiated from me to dealer. She always took over a week to reply to my questions and oh by the ways which came up during my 3 month wait period. She never responded to my questions without me checking in again 3 or 4 days later asking the status...and often times, I ended up just calling the service department to speak anyone else.I eventually complained to Scott who was the manager and refused to work with Jenna who was always being excused for being on leave. Scott gave me the ok to work with him directly in Aug 2020 and was never reassigned an agent.On the arrival for my car Sep 2020 I was contacted by Colton who asked for an ETA for my appointment, I gave a 4 hour time block the day prior and confirmed my planned arrival 2 hours prior on day of pick up. Colton however was tied up with a previous appointment, my file was not prepared, and was eventually turned over to Kevin.(Kevin did his best to salvage my frustration and me becoming a sudden appointment for him) No complaints on my part for Kevin.Ultimately however, for an almost $50,000 car purchase my car sale experience was mediocre at best and my car didnt even come with car mats, apparently if the factory forgets to send them, that is the Customers fault.I was a Sales Quota not a valued customer based on the service I was provided.

I worked with Samuel on on getting my new car, I was shopping for the first time and he was super friendly and helpful, the first car he chose to show me also was one I had already been looking at shockingly also as if he was a mind reader, seriously and amazing person and I would recommend him to everyone.

Would give less if Possible! Called ahead, made appointment to see specific car. Spent $30 to get there and they just sold the car. Tried showing me something more expensive and ugly. Then I had to spend another $30 to get home.

I have gone to West Hills Kia on two different occasions and each time Blake and the rest of the staff always helped me with the most personable yet professional customer service and made sure my questions never went unanswered. I have always left satisfied with a vehicle that matches my family and life perfectly. Thanks again for all your help and hard work.

Sam was friendly and helpful, Robert in finance was thorough and fast. Got a great car with amazing milage in a beautiful colour.

Darren Posey and the rest of the staff were helpful, respectful, and courteous. I gave them a price range and the gave me loads of options and put up with all my test drives with a smile. thanks for your help.

For quite a long time now i had trouble trying to find a specific car i wanted. My girlfriend and i came to westhills and met Jeremy, honestly, he introduced himself confidently and let us do what we wanted to do that day. For weeks on, he helped me get the car ive been eyeing on. He wasnt pushy or annoying me about this and that. He worked with what i needed him to do, and he always gave me the option to back out and do what i feel like to do. Shoutout to my man Jeremy at kia and fish at heartland for welcoming me and easy to work with kind of guys. Appreciate you guys doing that.

Truc Nguyen is hands down one of the best people at this location! She is always professional, knowledgeable, friendly and respectful of my time. She explains everything in a way I can understand and she really cares about her customers. I love coming to West Hills Kia because Truc is there for me and she is committed to providing exceptional customer service. I will go nowhere else. Thank you Truc!

Great Customer Service. Always asking if we need water. Fun atmosphere. And followed Covid Rules.

Matt was great at helping us find the right new car

We bought a 2017 F350 from Colton through West Hills Kia a couple of years ago. He knew we were planning to upgrade our daily driver in the next year or so and we told him what we would be looking for in our new car. He took a great car in on trade and it had all the options we were looking for (even the color). He gave us a call and now we have our new ride. Fabulous service!!

Friendly and professional team, cannot stress that enough.That said, I have an issue currently waiting to be resolved and will update my review accordingly once I receive a response.UPDATE 6/8/2020The issue happened over the weekend and they responded first thing. Issue is resolved and Im very pleased with the swift action.

Bought a used car yesterday & was very pleased with our service. Andrew was very accommodating & pleasant,basically a really nice guy. The whole team were great,we would highly recommend West Hills Kia to anyone buying a car.

I am a repeat customer at West Hills and Kia. I have purchased two used vehicles and taken all of my vehicles in for service at Kia even though they are other makes. I was happy with the customer service given by all at Kia so I chose to continue going to that service department until recently. I own a used Ford Escape and I purchased the extended warranty and service package. Unfortunately both times I’ve had my Ford Escape serviced at Kia I encountered unusual mechanical problems immediately afterwards, and issues I have had with the vehicle in general have not been addressed properly. When I returned it to have these problems corrected I was asked to pay diagnostic fees even though the vehicle had been in before for the same issues or they were caused by the service and they were not resolved. To their credit after discussion the fees were waived, but I was ultimately told to take the vehicle to West Hills Ford instead so could they could diagnose with Ford equipment, something I was not told was not able to be done when I started going to Kia. Most recently my key was accidentally set to a restricted account and Kia could not fix it. Upon taking it to Ford I was asked to pay large diagnostic fees for everything. I’ve opted not to have the Escape worked on, besides the key, because of the high diagnostic fees, even though I have do maintenance and after market power train warranty, even problems caused by service need diagnosed which Kia will not cover. I was told they were not safety issues. The key had a computer activated restriction accidentally placed on my only key called “My Key”. It can only be resolved by ordering a new key which costs ball park $400. Kia should cover it, since it happened during the service itself. Kia has refused to pay telling me that Ford said they couldn’t have caused the problem. I’ve spoken to both service departments and researched it, and know what the cause is. I went to both service departments yesterday since I never received any calls back. I was told by Ford that Kia said paying for it was a “hard no”, and that I should go to Kia to get faster and better results.I was told they assumed I would have gotten follow up from Kia, which I never did. When I went to Kia I spoke to the Service Manager yesterday I was told Ford told them they couldn’t have caused the problems and I was being told something different than he was. He said he would call their service manager and asked me to wait. I was left waiting for over 30 minutes with no follow up from him. I was treated well by the rest of the staff. I finally left, knowing no matter what a key had to be ordered and was irritated I wasted over an hour chasing something I should have had a call back about over a week prior. No resolve yet. I’m not fishing for free service or a key. All I want is for issues caused by improper service to be diagnosed & fixed.

Nice people just miscommunications led me to not getting the vehicle I wanted.

Just bought my second car from West Hills Kia a couple days ago and once again the experience was outstanding! Colton did a great job showing me around and helping me find the perfect car. I have been a customer for the past 4 years and am looking forward to many more years of great customer service!

First time buying a new car and Kia was amazing! Shout out to Colton Weeks for taking the time to answer all my questions and for being so patient with my son and myself as we shopped and for finding us just what we wanted. The finance team was great as well. Quick and efficient service all around. Thank you!

We are very impressed with everyone at West Hills Kia, from the service team to sales! They work tirelessly to make your visit amazingly worthwhile!

This is the second vehicle I have purchased at West Hills Kia, and the service has always been amazing at this dealership. Today the salesman Mike Jones was outstanding. I wasn’t sure what I really wanted to do, and Mike was very patient and easy to work with. Thank you again Mike. Keep up the great work!Thank you to Magda in Finance too, and Cameron in the service department. The entire team over at West Hills Kia has always been the best. You all make buying a vehicle. Great experience!

Mike Jones will be the reason I keep coming back to this dealership! He is truly a professional and made buying a new car simple. He is laid back and has a no pressure attitude! His extreme wealth of knowledge on all vehicles that are available to purchase he takes his time to understand your needs and gets the right types of vehicles that you are actually wanting! He gave us his personal phone number and allowed us to call him on his day off to help us... That is truly remarkable especially with most people who dont want the hassle on their time off. once we were able to lock into the vehicle that we want he made sure to take the time to explain everything to us before we even came back to the dealership. I 100% recommend Mike Jones to anybody and I promise you you will not be let down with him!

I give them a digital high five!!!! The team at Kia were amazing! They were friendly, helpful and when I mentioned a budget they actually stayed within my buget. I appreciate it when a company looks out for their customers best interest and doesnt only look for a sale. Thank you team at West Hills Kia. You deserve cake 👍

West hills Kia is exceptional dealership, the sales people, financing and all around service is absolutely outstanding! You feel like you are a part of a family, they dont push you into a vehicle and are willing to work with you on what you can afford.I have gotten 2 cars from them myself and just recently went there to get my daughter her first car there. I drive the forte and she got a Rio. We are both very happy with our cars. Thank you Kia!!

I found a car I really liked it was sporty and I wanted it. I had little money to work with. But the staff worked out a deal that suit what I and my friend was looking for. But I had some questions and concerns that came up after I had purchased it. But Ken had talked to me and I am assured everything will be o.k. Andrew the sales man was really great he went out of his way to see that I was extremely satisfied with my purchase he even hooked my cell phone up to the car. That was the greatest. Thank You!

Bought my wifes vehicle here years ago. Dealership was great to deal with. Now we have all our vehicle maintenance done here since. The maintenance department is always courteous and respectful. They come out to the car as you pull in and help you right away. They will give you updates periodically and provide a voucher for the coffee stand in building. Great place.

Had an awesome experience. Saw the car advertised, made an appointment, bought the car. Best deal I could get, couldn’t have asked for a better sales associate ( Kevin Beckstrand ). Really awesome, cool guy.Every one was supper nice.Even during signing all that paperwork, we felt comfortable, thanks to Paul Williams.Thanks West Hills team.Steve and Elke

Very good service, they are very friendly

Juliana was recommended to us from a close friend. She did an amazing job and went above and beyond to ensure that we had the best experience in looking for a new car. Her professionalism and knowledge in the industry is the best We’ve ever seen. After seeing the way the red carpet was rolled out for us to buy a new car, We will never go to another dealership. If you are in the market for a new car and want a hassle free experience, then go to West Hills Kia for an amazing experience and service. Thank you Juliana for the amazing time and effort you put into making this deal!

Thank you Colton Weeks for an easy and transparent purchase process. Great deal, in and out. Also, Jason Williams was very helpful in the finance office.

Thank you, West Hills Kia for the wonderful buying experience! I was surprised when 6 days after buying it, there was an issue with the deal, but because of how well things went and my history of buying cars from the West Hills Complex, I was confident that we could work it out and sure enough, we did. Your finance officer, Jim, was very patient and professional throughout the process. His knowledge and ability to maneuver through the process is admirable. I will be asking for Jim the next time I buy a car. Because you are so welcoming, I plan to attend your public events. Thank you for working with me and doing everything you could to make me happy.

Years ago purchasing new vehicles from the average dealerships and sales people was an uncomfortable, aggressive sales and price battle. Something I swore I would never do again....Well, I broke my own promise, and was totally floored with the outstanding assistance in choosing and purchasing the perfect vehicle at West Hills Kia, Bremerton, Washington. All the employees I dealt with were extremely outgoing, friendly, and knowledgeable. Even better, These folks are HONEST! What a refreshing change from all those years ago.Thanks to Ken, Mike, and Jason. Purveyors of superior service!

West Hills Kia sold us our family car and thanks to there sales representative Blake eikmeyer! Excellent to work with made sure we got exactly what we wanted at best price suited for us:) and doesnt just do his job but makes sure to get to know you so he can get a feel for exactly what your looking for! definitely recommend West hills Kia when looking for a vehicle with fun and friendly staff.

Went looking with a budget in mind. Ended up a little more than we intended but we also got a lot more than we expected. Amazing work considering the times and the constraints we were working in. Thank you.

Cotton, Sam, and Jason did an amazing job taking care of us. I really ran poor Colton through almost every SUV before I decided and took up his whole day! He was so patient with me. These guys worked extra hard to get me the package I was willing to accept. I would highly recommend these guys! Thank you KIA team.

I bought my first car at west hills Kia and it couldnt have gone better. It was a great experience that allowed me to understand the payment structure and the car I was buying. My Salesperson, Colton, took me on test drives and informed me of all the features each car had and allowed me to feel extremely comfortable with my purchase. The people there are extremely friendly and I couldnt recommend this store more to buy your car!

Amazing car buying experience. Blake helped me get exactly what I was looking for!

Just bought a new car from Andy at West Hills Kia and had the best customer service experience in a car dealership! I was shopping for a car in few different locations and chose them at the end. He and the whole team of West Hills Kia worked with me to find me the perfect fit based on my criteria and the price range. They went above and beyond and even stayed up open till night time to make sure my needs are met. I would recommend using West Hills Kia to all of my friends and thats how I got here as well, it was a friends suggestion to come over here. They truly care about you and do their best to have a happy customer! There was no pushy techniques used on me, I said what I need and I got what I needed. Thank you Andy and the whole West Hills Kia guys who worked on Aug 31st!

Dan was an extremely courteous, professional and fun sales person. He listened to what I wanted and needed regarding my physical needs, and found me the absolutely perfect car. You are awesome, Dan!!! Jason was very fast in getting the paperwork completed. Thanks!

A handsome, friendly feller named Blake helped me out today. I asked about a specific car and he informed me about a few problems it had. I appreciate their honesty. I would trust them again if I find another vehicle I like.

Mike started us out over at Honda, but we wanted a Kia, so we were handed over to Jewels. The car didn’t arrive as early as expected, but when it did, the process was fast and simple. Jewels was very helpful and kept in contact to make sure we were always updated about the vehicles delivery. Our finance manager at Kia was top notch as well!! I highly recommend them!!

Great Experience! Love our new Telluride

My sales representative Julianna was wonderful. She was very informative and knowledgeable with all questions that I asked.She made the process easy; me being a woman going alone, I was a little apprehensive.In which I was not taken advantage of nor was I asked to look at other cars that I had no interest in.I was able to test drive the car including the freeway to ensure my feel of the car.The whole process was quick and easy. I was also given a free espresso and water while filling out my paper work and was also given a carfax report of the vehicle.I was given a tour of West Hills Kia, and all staff was very friendly.The dealer had an All State insurance representative on staff in which she gave me a wonderful quote that I accepted.Even though the dealership is far from where I live, I would definitely buy another car from them if need be.

I went to West Hills Kia as my lease was expiring. I was met with the warmth and friendliness of Jewels who helped me through the challenging decision of which car to lease or buy next. I was given straight and easy to comprehend information regarding finance options and I felt that I was in good hands. I appreciated the low key approach to looking and thinking over the choices. Jewels was graceful, friendly and smooth.I recommend Kia and the help of Jewels to anyone looking for a lease or to buy....the Kia Soul (my favorite) are amazing cars! I am now in my 2nd lease and loving the effortless, smooth ride. Driving and not having to worry... I am in heaven! Thanks so much Jewels!!!!

This was by far the most pleasant car-buying experience Ive ever had. Colton, my salesperson, and Luke, the finance guy, were both friendly, informative, and informed. Colton actually listened to everything I said, and Luke was the first finance guy who didnt talk down to me. I highly recommend!

Highly recommended. Vee was attentive to us and was pleasant to work with. She was friendly and easy to work with. When we had decided to buy a particular truck, she worked quickly to work and get us a best deal with her manager at a price we thought was excellent Closing on the sale went smoothly. Would highly recommend Kia and its employees if looking for a new or used vehicle.Jim C

Our time at west hills was honestly great. We were extremely hesitant to get a car off the lot and finance even after hitting some barriers Colton kept in contact with us and worked with our budget and always had a great honest personality. We couldn’t be more happy with our experience so far!The customer service at Kia West Hill’s has been by far the best customer service I have had at a car lot.

Jewels was amazing! She made us feel like family. She was super patient and worked her butt off to get us what we wanted. She did not have to take so much time on us, but she did and we really appreciate it! I personally do not like going to the dealership, but she made our experience laid back and as stress free as possible. Thank you!!

Absolute best experience Ive had at an auto dealer. I loved Julie (Jules) and the entire team that worked with us. I went in for a service appointment and had wanted to look at an upgrade and walked out with a brand new 2019 Kia Sportage with every bell and whistle I wanted very near to the price I wanted. Highly recommend this Kia dealership, theyre a step above the rest for sure as far as the people, the amenities of the dealership, and the cleanliness. All 10/10.

Thank you Abi and Mike for the outstanding customer service you gave my wife and I. You were patient with us, attentive to our needs and very accommodating, which we greatly appreciated. Because of you both, my wife has a car that she loves and you gain two more satisfied customers. Kudos to West Hills Kia.

Was one of the best experiences in purchasing a truck we have needed for years. Great salesman and finance department. Really looked out for the best interest of the costumer. Highly recommended and looking forward for future purchases.

Im not here to talk about the KILLER car I purchased 3 years ago from Bremerton Kia. Or the sales, finance or management team that took their time to walk me through everything that day. I dont even know if those guys still work there. What I do want to talk about is what happens after you total your beloved car. 3 years ago, I decided to purchase GAP insurance. Because I custom designed the optima of my (realistic) dreams. The ultimate luxury in a 4 door sedan :)Kia sold me GAP through their (AT THAT TIME GAP PARTNER)a. They no longer work with that Gap company.b. The finance manager that made the commission off me isnt there anymore.c. Im out of warranty.d. I cant find my paperworke. I moved 4 states away.Now, ask yourself, how many companies would JUMP to help. They are making more money than they already have, they dont have the same systems in place, therefor your paperwork is stuck in an archive somewhere. Im not going to come back and buy another car, I love halfway across the country. And the GAP company that they NO LONGER USE is giving me the run around.Enter: .......LUKE BUCHANAN........ Hazelwood Finance Manager. This man has been in my corner since this whole thing started. He has helped me through every phone call, email, and frustration that has come with losing your car. This man has exceeded customer service expectations and has made sure, with absolutely no personal gain that my warranty was honored. He has done this with the upmost professionalism, tact and incredible time management. West Hills promoted the right person for this job and I wouldnt doubt if hes the next GM of the entire Hazelwood dealerships. If I could give him higher than 5 stars I would. Luke, youre amazing. And Kias get a bad rep but I dare you to drive one! Youll be a believer in no time. So, go test drive a kia from West hills and when you meet the finance manager, tell him I said HI!

If you ever need a car, come to these guys! I came in ready to look at a few cars Id found on their website, and Noah from West Hills Honda immediately helped me find the perfect car for me (spoiler, it wasnt one from the list). After I decided on which car I wanted, Ron from West Hills Kia helped me through all the paperwork. 10/10 experience, if I ever need another car, Ill come right back to these guys!

Jewels was a wonderful sales rep. She was very friendly and knowledgeable about our new Kia vehicle. One of the best car buying experiences we have had. Thank you West Hills Kia and Jewels!

This place is AWESOME. SAMWISE the manager is GREAT. JASON the finance Manger is GREAT. AND JEWELS is the BEST! I recommend West Hills Kia for your next Purchase!!

Good communication from the internet division to down on the floor. Were able to work with me on pricing. It was a good car buying experience.

The people here are very nice. Pricing isnt overly expensive for work when compared to service shops that have certified mechanics. They do try to upsell trade-ins when you are in for service of older vehicles but they arent rude about it. And they offer a free coffee and a comfortable sitting and waiting area.

Buying my Kia Niro was a wonderful experience at West Hills Kia. Everyone was so helpful without being pushy. I especially liked Abigail. She listened to what I wanted and made the process straightforward in order to get me into the vehicle I wanted at a great price. I would definitely recommend buying a car here.

If your looking for a 5 star sales person, Juliana is the person to contact. Her and the whole Mazda team took excellent care of us. Highly recommend Juliana if your looking for top notch customer service. Thank you again for everything!

When we arrived at West Hills Kia my wife and I only intended to look and not buy. We were greeted by Mike Jones who was very helpful in showing us the various types of vehicles we were interested in. Mike is a low pressure salesman who was very knowledgeable about the vehicles they offer. A good salesman will figure out what you want and try to find that vehicle. Thats what Mike did. He found a car that fit our budget with the options we wanted. We were impressed with the team members we dealt with during the purchase process and so far are very happy with our new vehicle. Mike can sell cars from almost any of the brands at the Auto Plex, is very knowledgeable, low pressure and friendly. He and the rest of the team made this the most enjoyable of our car buying experiences.

Always love the service at West Hills Kia, but the last time I went there they went above and beyond! I got stuck in traffic, I was late to appointment which was last of the day. It was a gorgeous day out so im sure everyone was eager to go home. When they found out I drove 2 hours to get there they all decided to stay and get my oil change done....So thankful for their hard work and actually caring. Im a loyal West Hills Kia customer for life now!!!

Colton was the salesman that helped me get what I was looking for.I came in with exactly what I wanted in mind, he showed me a few options that fit my financial range, safety and car features, and didn’t waste time showing me options I didn’t want. Definitely the most painless dealership visit I have made. The dealership was also amazing with giving me a good price on my trade in. 10/10

Awesome service department! Always quick and thorough. Sales staff gets annoying sometimes, but thats to be expected.

Terry was one of the best damn salesmen that Ive come across yet. He wasnt pushy, he only showed us the vehicles that we were interested in, and he didnt try to push us in a direction we didnt want to go. I would recommend going down to see him if you are looking for a car.

It was a wonderful experience. From the time we walked in the door we were greeted and felt welcome. Robin helped through the whole process and made the time spent very pleasurable. Thanks for all you do.

I have been working with Ms. Copeland at Kia for three weeks now and she has been nothing but understanding, amazing and done everything in her power to get me in my new vehicle. Go check her out! Everyone at Kia has also been great to work with.

I just recently bought my 2019 Kia Soul Base model with the help of Abi. She answered every question I had. Helped me make the best choice for my circumstances and I would absolutely recommend her if your not wanting a pushy car sales person that has good intentions and not just worried about making a sale. Would definitely recommend! Ask about price matching!! 💕

Blake and Jeremy were great to work with. They know the car inside out. Went above and beyond. GREAT CAR. Then f&i man... high pressure, when we said no, became angry. Next day to correct small error, he was short.

What a refreshing change this dealership is from the typical car dealership. My wife and i just bought a new 2013 Kia Soul from West Hills Kia, and it was actually a pleasant experience! We met several of the employees here and each one was very friendly and helpful. We dealt directly with Barry Gardner and Bob Villa. Both were excellent to deal with, relaxed not pushy, and very very informative! They gave us lots of good information which really helped us to make informed decisions. We have only had the car a few days, but so far we really like it. Based on this experience i would return to this dealership in the future, and would also recommend it to anyone else.tom

First visited West Hills Kia in 2018 when we managed to get a great Sorento LX with the premium package, worked with Colton during that visit and despite some difficulties (not on West Hills end) it was a super enjoyable experience.Just this past week we went to see about upgrading to the new 2020 Sorento, and it was almost too easy. Worked with Tom this time around, and within minutes of arriving we were looking at the new Sorentos, getting ours appraised for the trade in, getting scores pulled to show what sort of financing we could expect - it all just flowed, and the reps all were great. The loyalty program at West Hills is no joke either - they value their customers.All in all great experiences, super amazing customer service, and they definitely will continue to have us as customers in the future.

I have only used the service department here but it was a fantastic experience. I got prompt attention, I was addressed as sir, and even got that little extra like a free drink.

Just purchased a hybrid Niro from West Hills KIA . Julianna was a rock star. She went above and beyond. Scott Sam and the whole sales team is the reason we will come back for our next car. Keep up the great work.

What a very pleasant surprise I got when I went to West Hills Kia! My past experiences dealing with auto dealerships have not been pleasant. But at West Hills I was treated with respect, maybe even honor. My salesperson, Barry, went out of his way to ensure I had all the information I sought and gave me information I hadnt thought to ask. Zach, the technical expert, explained clearly how all the electronics worked; answered all my questions as if they were the most important thing in his day. Everyone was attentive, caring, polite & personal. I never felt pressured to make a decision, never felt pressured to buy. It was as if everyone was there just for me, to take care of my needs as I saw them.I highly recommend West Hills Kia. If all the sales associates are like Barry (& Im pretty sure they must be if they work there), you, too, will have a pleasant memorable experience.