New M1 pro and Max laptops are out already. These machines are super fast with gorgeous display. Can’t wait to get for mine.

Great store. The total tech is really worth it if u have items under protection from geek squad. And good discounts with service. Customer service is a little to helpful they all ask if u need help non stop. No time to look and buy something. But seriously great workers and super friendly

Very big electronics store, well stocked.The salesman was well versed & knew all about the t.v. we were looking to buy. Quite impressed & waited on immediately which was great! Well worth the trip to Boardman!

If I could rate his Best Buy a zero I would. Walked around the whole store and not a SINGLE person walked up to us. Every worker was just on their phones or talking to another coworker. Came in for an Apple Watch no one in mobile helped. Had questions about a TV and no one helped us there either. Disgusting.

Waited over night and got a PS5 for my hunny. Perfect timing its our two year anniversary October 18. Thank you guys for really keeping us updated with information and being so friendly. You were organized you kept everyone safe and we had a great time camping outside. This was fun Im seriously impressed by this store

This Best Buy is 1 of the worst for customer service, doesnt matter whos 1st some one walks up in front of you they will wait on them and not you get told to go stand in line again and wait again!!! Walked out!!!

We got a New PC today @ Best Buy! We Ordered it online & an hour later, it was ready for Curbside pick-up Very fast Service & polite Staff!! We also ordered a Mighty Joe Snow Blower online, & free ship to our home next week...Just in time for MORE SNOW, Oye Vey!!! Speaking of Snow, My new PC is Snow White!! 😁👍❄😂🎯💧🌨🌀❄🤩

Absolutely love this store its my candy store lol

This place is not taking phone calls which upset me, and I had to drive to the store. I was very pleased when I got there. I was greeted and helped by a very nice and friendly face. I was directed to an area where more friendly staff greeted me and immediately assisted me with my questions. I Purchased a Dell all in one desktop PC. After leaving I started to wonder if I made a good purchase. I thought maybe somehow maybe I over paid. I went on the internet to see if I made a good decision on my purchase of $1,600 with a yr of Geek Squad help. I was AMAZED to see the same PC selling for $2k - $3k. I am even MORE grateful I stopped in and pleased about my purchase. Thank you Best Buy 🥰❤️

Its the only electronic store around. Customer Service was good. Had a return had no problems

Went to Geek squad, Reid helped us with our tablet issueJay helped us choose new tablet..great place

These guys are awesome. They always have some nice cashiers to ring you out, some pretty helpful employees in the store. I normally buy from best buy when it has to do anything with warranty because they barely ever fight you about it.

Loving the order online then curbside pickup. Bought a beer fridge and TV recently both without issue. Always friendly service. Ive used both the Niles and Boardman locations.

My husband and I bought two brand new phones from the AT&T rep Antonio, not only did he screw us over by selling us a phone that wasn’t a promotional phone (he told us it was) which cost us over $700 but then he admitted his mistake to us and denied it in front of his manger. The manager was horrible too, basically called us liars about this mistakes about his employee. He lied for months saying he was going to help fix the mistake HE made, and then ended up doing nothing. I wish we would have just went to the AT&T store in the first place, the employees in there are much more knowledgeable and have said they handle so many cases from customers at Best Buy that have been messed up. Don’t waste your time or money, we are still having problems from them over a year later and it’s still costing us money.

I decided to browse here after being very disappointed with Home Depot. Found exactly what I was looking for ( an electric dryer and chest freezer) at better prices, better availability, less charges and a quicker delivery time!! Needless to say, Ill be checking Best Buy first the next time I need an appliance!!

I thought it was cool and they took care of business professionally but it was not so. They told me they had a product in stock, I went out there to purchase it and they didnt have it but they can order it. So I ordered what I wanted only to find out it wasnt what I ordered so now I make trip 3 without what I originally asked for over the phone. Truthfully disappointed with the ordeal.

My son broke the screen on his Apple Watch. I called and sat on hold last night. You cant reach anyone in the store directly. When I spoke with someone, they let me know we have Apple Care on the watch and verified the purchase date. The representative instructed me to bring the watch in to the store and they will look at it and likely exchange it. So we drive to the store today. They wont see us without an appointment. This was not mentioned when I called. There was no one waiting for the Geek Squad. First appointment isnt until tomorrow at 4:20. I had an appointment for services a month ago and there were 4 geek squad members seeing clients the whole time. Today - one person was with someone. No one else was there. The watch just needs to be replaced. But we have to go back on Friday as this is the first time they have an appointment I can make. No one at the store cared that I called and was not told I needed an appointment. So I called back to the main number back from the parking lot and that representative didnt care either. There were maybe 9 cars in the parking lot on a Tuesday at 3:45, but no one can take the 10 minutes needed to assist us. And I paid for a year of Geek Squad coverage, I am an elite member and there was Apple Care on the watch. If I didnt call, then it would be my bad. But I did call and did what I was instructed to do. Which means I need to find a different store to purchase all of my electronics from in the future. Because we are done with Best Buy. (And I cant even email corporate with my complaint - because they dont provide an email! You have to call. And that obviously doesnt work. THEY DONT CARE!) I am left to leave one star reviews as my recourse and of course, stopping shopping at Best Buy.

Josh was absolutely awesome. He was very kind, knew exactly what we needed and he had amazing knowledge about the products 🙌

Friendly and helpful staff. We made a large purchase and they helped us piece it all together

Everyone was very helpful got everything I needed and also was keep me safe by wearing mask!

I love Best Buy I just when I call and you can’t talk to an associate at the the store you purchased from. The guys at the door in Boardman are always alway a pleasure. Forever Customer

Ordered online for pick up. In and out. Quick and easy!

I love that the staff is knowledgeable and helpful. They explain the products and services they offer. I like the way they make me feel confident in my purchasing.

I placed an online order with Amazon and picked up in-store very easy.

ABOVE AND BEYOND!!! I bought a open box Samsung family hub fridge from them. Got it delivered yesterday 2/25/2021. After a few house I realized it wasn’t running. Everything worked but it wouldn’t cool. I drove there and talked to them about it. Went home tried what they said left it plugged in overnight. Still nothing. Went back today to tell them and not only did they exchange it but went above and beyond to do it! Very very happy and A++++++ customer service! I can’t remember his name but the manger in the appliance part is 100% the best there is! I NEVER leave reviews but this had to be shared! I will never hug a appliance from anyone else!

Great tech service in selecting items

Very knowledgeable people. Very Helpful

Sale price reduced the total to nearly half off. The sales associate was trained and knowledgable.

I like this bestbuy better than the niles location but it still isn’t the best with customer service and help.

Good old clean brick and mortar location we should all help keep in business so we dont end up with shipping options only online without an easy way to return something or speak to a human being when needing to ask a question. Some of their staff is a little dismissive as if theyve got better things to do, but some are very friendly and helpful, as is any retail place you go.

Everyone i have dealt with so far is really knowledgeable and receptive to issues and know how to solve most of them

Found everything i needed and fast friendly service.

Staff are so nice and very knowledgeable about their products. You can always find a staff member because they come right up to you and ask if you need help. Unlike some other multi-million dollar businesses that wont add extra staff because it costs too much. Best Buy is top notch!

The people at the store are great and helpful. But they sold me a 1400 laptop that wouldnt do what they said it would. So I tried to call them to find out why and they referred me to the Geek squad. They are an absolute nightmare its people that have no idea what they are doing reading from a screen and can barely do that right if you plan to buy a pc from them you better hope it works. After I went through 5 agents they said bring the laptop back and if we can figure it out in 20 minutes its free. So basically the laptop they sold me they wont fix if it cant be fixed in 20 minutes.

The cashier made a rude comment with another coworker involving ones old age. The other coworker attempted to correct behavior. They have the newer models of firetablets listened under the older cheaper versions. Dont be tricked. 99$ offer; paid 135+ because of this.

What a pleasant experience. My wife and I stopped at the Boardman store Monday morning at 10 AM (best time to avoid crowds). We were waited on by NICK. I was interested in a Great Call Flip Phone to replace my older Samsung Flip Phone. Nick handled the changeover for us perfectly. it would have taken hours - maybe even days for us to handle from home.! Nick was very patient, accurate, prompt, and very knowledgeable. I was able to keep my previous phone number (yea) and it was working on the new phone immediately. When it comes to cell phones, Best Buy has the best in-stock selection. And best of all, no pressure. Thanks Best Buy in Boardman. Best Buy gets 5 Stars - Nick gets 10 Stars!.

Decent prices and wait times for pickup

Great experience! Geek squad was awesome helped us every step of the way with my repair. Highly recommend.

Went there to buy a computer and two different individuals came over to help and were extremely informative. I dont know anything about computers aside from what I want to use them for. These guys were not going to let me leave without the right computer. In todays day and age Ive become accustomed to terrible customer service and having to do most of the legwork on my own. I didnt catch their names but you guys really struck gold when you hired those two!

As fun as always, lots of good people there. Always willing to help.

Kaleigh was a knowledgeable and wonderful saleswoman. Ty Kaleigh

Sometime you can get someone knowledgeable

My experience here today was awesome. What I wanted to purchase was out of stock, but not a problem. The gentleman ordered it for me and it will be here within a week. My second purchase was a tv, and that gentleman was very nice. Very helpful. Love Best Buy!!

Came here to buy an mmorpg gaming mouse plus a mechanical keyboard to go with it. Spent less than 160 with taxes. Easy trip, would definitely return. Staff at the door was helpful and guided me in the right direction as I entered. If you need pc gaming supplies this place has it all. They also have a reward card system that I signed up for a few years ago that I know nothing about. I should find out, I bet if you called they could explain it.

Bought 2 PCs from here 1st one craoped out within a day. They did me good by replacing it with a better one. It was more expensive but gave me 300 off. This second one lasted a little over 2 weeks. Now it wont even turn on. Im beyond angry.

I was looking to buy a portable c.d. player they only had a small collection to choose from (4 or 5) I wanted one with a remote control the guy helping me showed one and said it came with remote control so I said I would take it when I got home I discovered there was no remote I blame myself for not paying enough attention to what he was showing me instead of a remote control it was a picture of a smart phone that. I would need to control the music after hooking it up to bluetooth l have a smart phone but I know nothing about bluetooth so now I have to go to the trouble of returning it and getting a refund... I have no interest in bluetooth so Im very disappointed

Even though we had to camp out almost all night, I got my PS5!

Went to buy printer bit they dont have much to choose from

Had to walk to another section to get someone to help me in appliances. Then they didnt have the model shown on their website and said it would take a month to get it.

Sales man was very pleasant and very knowledgeable , so I bought the TV and sound bar . Cade is a great person

The selection is good, but they are overpriced in many items. Getting service can be an issue.

I walked in, found exactly what I needed by asking one of the staff members, and checked out fast and simple. Very nice people everytime and will help you to their highest ability

When Im greeted at the door and told that their employees may refuse to help me because I cant wear a mask... bad bad business... although I had a couple employees reach out.

People are friendly there.Prices are good.So I got a dishwasher from them.

They never answer the phone. Why do you have a phone? The ring tone must be nice.

Horrible. Tried to sell me a used tv

Best buy didnt have the item I was looking for. At least I could see it on display and order it on line even though the sales associate said it was out of stock on line. I got the item within days of ordering it on line to my door with no worries how to get the item in my car.

It was wonderful.

The staff very helpful.

Did not have any XBox controllers in store no other XBox accessories either. This forces consumers to shop online instead of brick and mortar stores. Eventually we wont need these stores just order online

Would not issue me credit. I will never be back.

Greg was very helpful

I was treated rudely by a young employee who claimed they were the manager. So since I was treated badly I decided to go somewhere else and buy a 1000 dollar tv. Maybe best buy should have better employee training classes.

Stopped in to check out switch games and accessories. Great selection!

Friendly and knowledgeable workers, clean and organized store, and comparable prices. I recently purchased the Seal Team season 3 dvds which I looked up online and it said that they had one copy available at the Boardman location so I decided to go and find it and I was pleased that I was able to buy the last copy they had. I will definitely keep an eye on the website before I go to the store and look

Good deals, friendly associates

Got a great deal here. Reasonable prices.

It was ok I guess. I was hoping for much batter customer service for the money I was spending. The sales person knew little to nothing about the product and stated that they all knew that level of information on the product. Saddening that none of them was even interested in this awesome bit of high tech in a tiny package.

Starting to have thier sales people be alittle pushy

Upgraded to a better computer service was good

Very helpful customer service,

No help at all with my lost cell phone also had to pay 250.00 for Geek Squad deductible instead of them sending me a phone like I was told so I waited then finally went to Best Buy to talk to them and customer service was horrible I still dont have a phone

Worst customer service ever! Whoever is managing this store should be fired and go work at as a bird 🦅 watcher (where time is not a factor) I sat on the phone for an hour plus and still didn’t talk to anyone about my product I ordered!🤬 if u can’t take care of ur phone customers during these pandemic times when a lot of people are shopping virtually, hire some more people!☝️🤓

The staff are very knowledgeable about what theyre selling, which is a huge plus.

Umm 🧐 its bestbuy... Yeah its amazing 😁

Sales associate was great. He answered all questions I had. The item was in stock I wanted. Would have been nice to more associate to help customers.

Came into the Boardman location to buy 6-$400 computer monitors for my office. Was greeted at the door; however stood by the monitors waiting for assistance and at least 3 employees walked past me multiple times without acknowledging me. I’m sure they wouldn’t have appreciated me getting on their ladder and getting the monitors down myself. This staff is more interested in avoiding customers in lieu of helping them. Use the app - you’ll get better customer service. I went to the Niles location and was greeted and helped in less than 2 minutes. Unless you know exactly what you want and where it is, you’ll be avoided or at the very least neglected for a significant amount of time at the Boardman location.

Went in to buy a washer/dryer. Waited 40 minutes then left. Went home to call about the question I had. 30 minutes on hold. Bought my units at Lowes. Best Buy, you missed out on over 2k in sales.

They will only repair your computer if you purchased it there, they do not tell you this until you have an appointment with their geek squad, just a bunch of wasted time.

I had a great experience. Staff was very helpful!

I walked in to exchange a computer. The employees made the process simple and I was out of there within no time. I would definitely recommend and visit again if Im ever in the area again.

Thanks for the great experience , work safe .

Helped me out with my purchase. Truly appreciate the courtesy. It was nice to have kind salespeople

Best place to shop for smart tvs great customer service

Needed a new phone ..was set up with new phone and was out of the store within 30 min..... quick and pro

Great place great prices

Place is ridiculous. Ridiculous hours, ridiculous policies. They will go bankrupt them blame covid but for an entire year you couldnt go in without an appointment.

It was ok not good sale on mobies

Never has what you need, but customer service is good...

Looking for a simple watch band. Asked 2 different people for help and they both acted put out that I needed help. Still didnt get what I asked for. Wont be back

Was in and out. They got me together quickly

Geek squad took care of my problem. Thanks again for your help.

Fantastic location and fair prices!! The wife and I were able to grab a new Samsung (Harden Kardon HW-Q70R) originally priced at $799.99 and was able to grab it up for 219.99!!!. Now this one is definitely one of there higher end models. Just know that there are much more affordable choice when it comes to soundbars and enhancing your movie/ Theatrical experience! This one also came with a large 8wireless subwoofer aswell ( NOTE:.most cheaper models dont). Mind you ours is a 3.1 which means as follows......the 3 stands for one center speaker and two front speakers left&right and the .1 represents the subwoofer. Now to have a true surround sound stereo you must have a minimum of atleast a 5.1 stereo. They do sell some even higher end models that come complete as a 5.1 or higher like the Nakamichi Shockwave 9.2 4-channel $1399.99. But being this was going to be our first sound bar and I was budgeting i opted for the middle of the road. We did buy this model blind and not checking any prior reviews but to our surprise I made an excellent choice as it was one of the best highly rated ones in the 2019 fiscal year:). So after doing some digging we found out that Samsung offers the wireless surround sound speakers (SWA-8500S) as an ad-on option (sold individually). Whats nice about these is you can be fully immersed into your movies with FULL SURROUND SOUND and pick up all the little background noises that the soundbar by itself just cant do alone. We were also able to pick a set of these up as an open-boxed item for only $77.99 when originally priced at $129.99.The BEST thing is that these also will connect wirelessly to your soundbar (certain Samsung models ONLY) and be super easy to put up. The wife and I took the extra step and picked up a set of Rocketfish Speaker Mounts to hold up our rear surround speakers $24.99. Whats nice about these is they are on a moveable elbow to be multi-directional. This allows you to position your rear speakers in any way you choose depending on your certain listening position. So now with all that said we now have turned our bedroom movie experience from a 3.1 into a true 5.1 full surround sound experience! Keep in mind i am an audiophile and have what is known as a full component stereo system 9.2 as our main entertainment in the family room. Overall very pleased with our purchase and highly recommend you check them out if you ever find yourself needing to replace a prior set-up or just wanting to enhance your sound experience. And if you are ever looking for the best possible sale deals its in the first couple weeks of the new year as they take all of the last year stock and floor models and discount them to make room for the new years models. Hope this review helps and explains a little more in depth how and what surround bars are.

Sales man very helpful, prices comparable to big box stores, inventory good.

A lot of empty shelves. I was looking for a cellphone car holder only had 2 options. I go to Best Buy because Im look for new and different things not the stocking practice of a road side gas station.

Store was clean, inventory was spotty in some sections. The area the store is located in is very nice with a wide selection of shopping.Staff was friendly. Cashier conversed with me shortly even though it was closing time.Had what I needed while traveling.

Great service!

Bought a broken tv

Horrible customer service. Never answers the phone. Labels items wrong. I was going to purchase an open box galaxy watch for a great price. Went to the register to pay, it was priced wrong and wouldnt give that price. Manager came over with an aditude saying the price was switched basically blaming me when the item was locked up and a floor worker brought it to the register. I never even touched it but insisted in saying the price was switched.

Stood in the back waiting for help to find a Car stereo, after 15mins i just found the stereo myself and took it up. With that said I even asked 2 different employees to get someone to help me no one ever showed