I went to the Bethesda store . Sylvia helped me to get new service for my i phone and I watch . She showed me my options in terms of services and was exceptional . She was very patient , smiling all the time and I felt completely welcomed in this store . I highly recommend this store . Excellent customer service .

Valerie and the team at Bethesda AT&T were great really appreciate their dedication to customer service.

My last several interactions with AT&T, including at this location, have been awful and I had decided to buy my new IPhone at another vendor. For some reason I decided at the last minute to give AT&T one more try. Even as I was opening the door I had decided this probably was a move I’d regret, but to my amazement I had a great experience. Carly, the sales associate I met with at the Elm Street store, was fantastic. Carly listened to me, understood what I wanted and showed me several good options. She explained the pros and cons of each l in a professional and thorough manner. I ended up spending more than I planned and yet feeling very pleased with the purchase. Carly was welcoming, professional and efficient. Her excellent customer service kept me an AT&T customer and a happy one at that!

The young man who helped me yesterday was a consummate professional, friendly, professional, answered all my questions, wrote the info that I needed and saved my wallet which I forgot! Wonderful service and wonderful store! Highest quality for over all service and display! Thank you!

Very helpful with purchasing of new Iphone.

Awesome service! Thanks to the staff that helped today. Highly recommend this store. We had a really bad experience at Montgomery Mall location.

We bought a new upgraded phone and added a watch to our account. The service man was courteous, helpful, professional, and seemed knowledgeable. However he did not test that everything worked. Shortly after returning home, we learned the phone and linked watch added did not work, so we needed to go back to the store for a new SIM card. When we received a call the next day on the replaced phone, we learned that the new phone and linked watch did not work. This required a second return for another new SIM card. Good service requires thorough testing to make sure everything works. We should not have needed to return two times.

The staff here were amazing. They helped me a lot.

Dwayne B., Carly M, & Leo were all great.  I came to the store on a Friday very upset after breaking my phone.  Carly had to tell me the bad news that I had to be on the AT&T account for them to do anything.  At that point, it had been a pretty bad day given the weather, COVID, phone breaking, etc. Let’s just say I left the store in a less-than-stellar manner (nothing directed at them but just outwardly upset that life sometimes is not easy). In any case, my mom added me on the account & I had to enter the store with my head down. However, Dwayne & Carly helped me with nothing but care & a smile on their faces. A phone is very important for me right now-let’s just say I have a very sick family member & I just about lost it if I couldn’t be in touch with them. I explained this to them & also had a great conversation with them. They were so very gracious & patient. I implore you to give them a raise, or to give the budget to your manager there, Leo, to give them a raise. They handled me with grace when others would’ve probably kept the door locked on me.Then, when I returned because of something else, Leo was equally as patient, personable & nice. He also made a few moves to make things so much easier for me, & I am so grateful for that.Your people at this location seem to truly care about their customers & try their absolute best to make them happy & to make them feel heard. During ‘times like these’, that’s important to have. Thank you to all three from the bottom of my heart.

Due the amazing experiences I have had at the AT&T Store on Elm Street in Bethesda, MD 20814, I have not purchased my Apple products anywhere else.I must specifically point out Dwayne Brown whose professionalism is only outweighed by his kindness, sincerity, knowledge, and laser focus. Dwayne Brown, is amazing. He took care of everything down to the nitty gritty, with a true and authentic smile, and authenticity of helping me. Which he did with aplomb! I only hope this company is aware of what a gem he is before he is snapped up!! I know customer service and, I truly have never been so blown away Dwayne.I must also acknowledge Stephen who, helped me with my accessories and questions with just as much of a true smile and laugh. He was beyond delightful, helpful and considerate.There were two young ladies who I miserably failed to get their names, that worked on a Sunday afternoon. They were beyond lovely.Just an impressive store and, Dwayne Brown is truly a star player.

Leo was amazing! We had a difficult situation due to a different store and he went beyond to help us. His patience is best described as saint worthy. Thank you for your help.

Michael, Dwayne, Alexis, and Eddie were all amazing when my husband and I came in to upgrade our phones. We were greeted right when we walked in and Michael assisted us. He suggested us upgrades that were comparable with what we already had and we loved both. My husband got the Note 10+ and I got the Galaxy 10+. Definitely recommend them when you are looking to upgrade your phone. They will take care of you and also not over sale you on accessories or anything. Will definitely be coming back here if we need an upgrade and will recommend everyone to come here as well. Thanks guys for being so great :)...!!

My nephew just arrived from Japan and we went to the AT&T store on Elm Street in Bethesda to see if he could get a U.S. SIM card. We thought his Japanese carrier might have been connected to them. Not only was Dwayne extremely knowledgeable and professional, but 100% honest with us about our options. He explained that our nephew would need a prepaid or separate account but if we were already with a carrier other than AT&T, we might want to explore simply adding him to our plan as wed likely get more services at a better price. Its rare to meet professionals with the integrity and customer service that Dwayne demonstrated today.I cant thank him enough for extending his customer service and professionalism beyond getting a commission, but truly going above and beyond to deliver the best advice and customer service to us.

Leo, the store manager, was very knowledgeable and professional. He was able to get me in and out quickly even though he was busy and had to deal with numerous unruly customer. I highly recommend this location!

This was my best phone store experience in recent years Sharonda Hall made my day. Her personality was delightful. She welcomed me to the store. I had a bad attitude and she settled my soul.We performed multiple tasks, corrected my mistakes, and all of my wants were addressed. After driving home and realizing that I purchased the wrong phone, I returned to the store. She was equally warm and welcoming. This is rare and I sincerely appreciate her superior customer service.

I had a terrible experience at this store! I waited for a long time to get help but the sales woman started helping some one else who had just walked in. When I objected she was very rude. When I finally got her to help me she didn’t know how to process my order & the manager had to help her out. She also didn’t know how to help me set up my VM or any thing else I had a question about. I was also made fun off because of the PPE I was wearing which seemed excessive to her.

Sharonda and Carly are the very best. Patient, knowledgeable, tenacious to resolve the problem. Thank you so much for them being on the AT&T team.

Leo was the attendant in the afternoon of June 13, 2020 in the ATT store on Elm Street in Bethesda.MD who helped us. We were upgrading our SE-2016 iPhone to a SE-2020 iPhone.We are rating his services better than 5 stars. He was extremely knowledgeable, efficient, very friendly and patient.

We recently moved our phone lines to at&t. Our experience with at&t at this location was excellent. Dwayne has outstanding customer service, the whole staff is knowledgeable and friendly.I highly recommend this place because they were able to solve problems that not even customer service over the phone could solve.

We went to see Michael at the Bethesda store. He is the best! This was the second time we bought a phone from him and I’ll be back soon for one more. Michael makes every step easy. He really knows what he is doing. I highly recommend him.

They were really helpful and understanding of my problem. Went above and beyond what I expected. Also there was an irate customer screaming at them while I was there and they dealt with her very calmly. She was screaming at them “This is my regular voice!” There is no way that is that woman’s normal volume. I couldn’t even hear the employee talking to me.

Carly was very helpful in setting up my new Samsung phone. I was impressed with how the staff handled safety and provided excellent customer service during the covid 19 crisis. Thank you!

Leo was fantastic in helping me to remove over $300 from my monthly account and getting my internet to work again. All in 30 minutes. Great service with Mac courtesy

Stopped by this evening to fix my watch that wasnt syncing correctly with the phone. Steven and Carly were helpful, friendly and fixed the issue. Thank you!

They had great service and the people knew about everything they were talking about. 100% recommend for anybody trying to learn or buy a new product.

The customer service on the phone & in person is AMAZING! I felt very welcomed. Sharonda, DWayne & Carly were great!

I had lost my cellphone while on a trip. The storeperson set me up with a great phone and plan. It was one of the best sales experiences that I have had. He could sell coal in Newcastle.

I wish I could remember the name of the young man who helped me and mom purchase and accessorize our new phones - Ill update if I find my receipt! He was super helpful and knowledgeable and didnt mind spending a lot of time helping us out.

Carli and Dwayne and Neil (Leo?) all were most helpful, knowledgeable and treated me well.

Mike was a great help and a wealth knowledge! Im visiting from Alabama for work and plan to continue to use this store to accomplish all my phone needs in the future! 5 star service

After switching to Sprint (not even sure why), I couldnt survive without my AT&T... While I thought I was doing the walk of shame, into AT&T Michael made me feel taken care of. Sprint service was so sub-par and not reliable... you sometimes dont know what you have until you lose it. I missed you AT&T...Ill never leave you again. :(. Thanks for welcoming me back with open arms. Thanks Michael for taking such great care of me!

Leo does a great job managing. They tell it like it is. They work to get you the best value. Cool experience all around. Highly recommend.

Had an emergency issue with SIM card. Came to this store in Bethesda and was taken care of immediately. The service was friendly and helpful.

Customer service was great however selling AirPod 2nd generation for 199 dollar once they are available for 159 at apple and 139 at Best Buy was unfair

Michael is absolutely the best person I have ever had the pleasure of interacting with at Att!!!Extremely knowledgeable and pleasant and the best customer service ever!!! Thank you for providing such an excellent experience!!!

Came in for a screen glass replacement and the crew were absolutely amazing, Dwayne checked my plan and upgraded me to save money. 👌

Michael was very patient and knowledgeable. made my visit fun and informative

Outstanding experience at the AT&T Store on Bethesda Row with its manager, Michael. He didnt do a hard sell, he let the phone sell itself because its an excellent phone. He tranferred all of my files from my old iPhone to my new Samsung Galaxy, answering the many questions that my husband and I had. He told us how to find him (his hours at the Bethesda store) and we are comfortable and confident that Michael has us covered.

Excellent service. quick and very professional. very knowledgeable about the iPhone product and at&t products.

Great place - Leo was super awesome!

Michael was incredibly helpful, and made the process of switching my phone incredibly easy. Great service!

This store is the worst. Im Beyond pissed off. I went there to get a case for my iPhone 7 Plus. The sales associate said that they were running a promotion. If I spent 21 dollars I would receive $100 coupon and I could pick any thing I wanted. I thought that was a great deal. Well the next day I get an alert from identity guard stating that there was a review of my credit. It was from Direct TV. That ass hole associate didnt tell me that it was a direct TV promotion and that my credit was going to be reviewed. The associate had me thinking it was a AT&T promotion not a Direct TV Promotion. He totally misrepresented the promotion. Had he told me up front what the promotion was I would have just got my case and left. I tried calling the store today and got a voicemail. I will never visit this store again.

The store staff was totally unhelpful in helping resolve a scam perpetrated by their corporate folks. ATT&T’s offer of a “free phone upgrade to loyal customers” is a bait and switch. The staff of the Bethesda store was unmotivated to help. In fact, the guy “helping” me was more interested in his Chipotle lunch order than in resolving my problem. The store manager was more interested in watching a movie on the in-store screen than in assisting.

Andrei is really great!!

Everyone at the store was super helpful and patient with figuring out what my phone was doing wrong. Really fantastic customer service.

Had a great experience today! Michael helped me out understanding what I needed and really helped me out get taken care of.

Great staff, knowledgeable, friendly, looking out for customer.

This was my first tune at this location and it was a great experience. Dana was helpful, knowledgeable and professional.

Amazing group of people who look out for their customers. Great job, keep it up

Great experience and customer service! They were amazing!

Dana and Michael at the Elm Street store spend alot of time (and patience) helping me transition from an Apple phone to Samsung. They both deserve alot of praise for customer service in addition to making my tech understanding better.

Excellent service, genuine personal attention. Ideally located and a wide variety.

Everything was done professionaly and quickly, Thanks, Tesfaye

Awesome job. Thanks for the help

Very flexible cellular provider.

Micheal’s the best!!! We got way more stuff then we can in for but at the same price!!!

Best experience by far! Solved all problems and helped me save over $500 on a purchase.

I dont think Ive ever been treated so indifferently (I could say rudely) by a sales person. Definitely not going back and would recommend others go elsewhere.

ATT sucks. Go with anyone else. These guys dont care about you, their customer

The best customer service ever!!!

Staff creativo solved the problem and saver us $

Good prices and direct TV

I went into this store to get a phone charger and was subscribed to a Direct TV Now service without my knowledge. Financial fraud is how this store is operating. I had to get my debit card replaced and am still being charged by Direct TV. I went to the store to complain and they offered me a bribe on my phone bill.

Nice customer service

Buy from web. After 45 minutes at store, you will go home with a box and do everything like if they shipped it to you, e.g. install SIM card, initiate service, transfer contacts/photos/.... so why go to the store???

Very helpful!

You were great

I have been emailing and calling the store manager for the last 7 days and he has yet to respond. I am so frustrated and sorry I ever did business with this store.

Avoid this store at all costs. The representative, Aijaz, added a $9.99 per month insurance package to my plan without my permission. Also, they charged me $25 for a SIM card which I later found out would have been free at an AT&T company owned store - which this is not.

Excellent service.

Just two customers may cause a waiting of about 45 minutes.

Do NOT shop here. These guys are scam artists. This is NOT a real AT&T store.

Great service!