Had a 5pm appointment with Angel.Very polite and did a great job taking care of my issue.Recommend that you have an appointment otherwise you may wait for hours

Waited 1.5 hours, then when I was next, I was told that an online appointment took precedent cover my being next. This is the 3rd time time here....never again!Dont apologize....I see you do that often.....fix the problem....I dont wish to waste multiple days searching for a phone ..call me....you have my number!

My name is Camille, I want to give a big thank you to Angel Berry. I want to give my honest opinion of her, Angel have been taking care of our business account over 5yrs and can say this girl is super smart ,patient and friendly etc. I wanted to let her supervisor know you have a awesome employee there. Thank verizon for awesome customer service.

In the Beaumont store ANGEL is great and Verizon is Lucky to have her.

Where I got my s20,... its gottin slower ever since covid but I cant give them less because if that ,.. we all goin through hard times

The guy last name Cooper was very helpful gave me a lot, of insight and tips. This young man even took the time to write some things I needed to do when I got home. Give him a raise!!

Drive from Woodville, TX and store is closed. Phone message says store is open. Was told on phone to drive to store. Thanks a lot.

I brought a Samsung S21 ultra 5g this the 4th phone I had they all had the same problem speaker didnt work while having it on speaker I can hear them but they couldnt hear me ,the phone hang up while on the phone for about 3 to 5 minutes, get gets hot while talking and the battery goes down fast now they telling me after having 4 phones I have to pay for another why would I pay for a Samsung S21 ultra 5g when Im having this much problem with this phone all I ask to get another different phone and just pay the difference this is not fare when you can see that I had 4 phone and they all having the same problem if I can afford to get my own place I would dish Verizon they dont care about their customers all they care if you give them your business Dont buy a Samsung S21 ultra 5g

Unable to help fix the issue even though there is a Verizon fix for it online. Ryan, the associate who helped me, was great. Spent more than an hour trying to find a solution. I think Im gonna switch service because unfortunately there has been a decline in the quality of Verizons service ... dropped calls, no 4 or 5G, spotty service overall.

Absolutely the worst service. Post office is faster and more competent.

The phone system that you call into is not helpful nor is it providing good customer service. Please allow for customers to get into contact with representatives.

Really nice associate, and very helpful.

Didnt have a stim card I needed go figure.

Finally left after waiting over an hour! Just want to exchange my phone

I have tried multiple times to call the local store because I left something. The phone number that is listed for the store is not their number, but goes directly to their corporate office and you either have to choose billing, customer support, talk with computer via chat, or purchasing something online. You never get to speak with an actual person at the local store.

Seems the store on college is using covid as an excuse to not conduct business well. This is the second time I have drove to the Beaumont location for help with our phone and the second time they have failed to help. First time they gave printed instructions and this time he said to ask YouTube for help. His best option for me was to go to best buy and ask the geek squad for assistance. They will not even let you in the door. Not sure why I pay so much to have useless customer service.

45 min wait at 2:30 on a wed.Decided not to wait

Didnt go in, ridding with someone else. They seemed to be very happy

Was told 45 minute wait, 2 hours later still waiting!

Went to the store. Waited for 30 minutes. I was told I was 4th in line. However 4 people came in after me. And was immediately waited on. I got up and left

The best phone company to do business with unfortunately I just left them after 20 years and regretted it the next day. If so could go back without having to buy my TMobile contract out I would today!Be careful what you read online its what they tell you you owe them after you sign a contracthaving to buy my co

Great serviceHelped me immediately. Prices were reasonable

The service was helpful and friendly and all around fantastic.

Went to get a new phone and eat told to come back the next day and was told comeback the next day. Terrible customer svc. Appears tthey dont want my business.

Incredibly slow customer service as always.

Very bad experience . Customer service ? None at all!!! Train these young people that work here. Or get some new workers that actually want to work.

David is an absolutely amazing Sales Rep/Customer Service Rep! If he isnt available, definitely ask for Nesha. The whole staff is very knowledgeable and amazing to be honest, and their wide variety of products makes it just a phenomenal experience. Not to mention, I live on Major Drive and we had AT&T. I didnt get any reception at home and actually had to use an app based on wifi to keep in touch. NOW?! I can use my own cellphone and call, text, surf the web, no apps necessary! Im so glad that we made the switch. We did experience a few hiccups along the way but now that everything is straightened out, we couldnt be happier! Thank you all!!

Wonderful Verizon store! Always friendly and helpful. Knowledgeable staff. Store is organized and clean. Comfortable atmosphere. As always fabulous Verizon service! Whenever I’m hiking in the mountains almost always get service when I need it usually when other carriers don’t get service! Any issues just call or visit because Verizon is amazing! Been with them for over 4 years now and use this store when I need them.

Quick service and friendly staff.

Verizon is the best cellular phone service provider.The inside of this location is very nice...modern but simply designed...colorful furniture compleat the look.

This is the best store in Beaumont for dealing with Verizon. All the others are just authorized dealers, but theyll act like they are the official store. Weve been dealing with this location for many years now, and have always had good experiences. Be sure to ask for David...hes awesome!

The service is good and the employees are very friendly

Excellent Service and knowledgeable associate Mr. Ryan Landry.

Awesome place!

Very friendly and helpful staff. Great place to shop for a phone. Reasonable prices on accessories. This is the main one to go to. The other ones around Beaumont are independent contractors so they charge much more than you would be willing to pay.

Sucked cause the customer service guy told me I can get a phone with no deposit down he lied about it

Was greeted at door and it went smoothly and timely amist the covid 19 guidelines

Too many visits and too many phone calls to get my refund. We are 8 weeks in.

Very helpful and fast service. Every time I upgrade cell phones, they make sure to take the time needed to explain what I need to know. Always security on duty, very safe environment. Ty

Cool 😎

The cellular function on my iPhone 7 stopped working out of the blue. I researched and found out that my model was recalled due to this issue. I went to my local Verizon store (because that’s what I’ve always done with malfunctioning phones with no issues). The wait time was short and the employees were incredibly nice and helpful. I told them the issue and they told me I could go to Apple but there was no need because I had insurance on my device and Verizon could replace it for me - great. I went through the process (like I’ve gone through many times before without a hitch), and my dad sees a charge on his account...odd because this never happened before when I went through the same process. After calling customer service, they told me they found “physical damage” (apparently a 1 cm scratch in the top corner of my phone...seems like normal wear and tear) and would reduce the fee to a $149 deductible. They proceeded to tell me I should’ve just called them first or just gone through Apple - it would’ve been free. That would’ve been great, but no one told me to call Verizon and no one told me to call Apple. The store said they could handle it. After being on the phone for 52 minutes, I gave up and decided to take the $149 loss (that I would’ve never incurred had I actually gone to Apple). I am extremely frustrated. I just moved away from home, and I am getting my own phone plan within the next week. I am very tempted to go to AT&T even though my entire family has been with Verizon since before I can remember. Trying to convince my dad to move as well.

You cant get help if youre POOR LOOKING!

If I could give negative stars I would. Went to the store to return a device I had purchased the day before. Not only was the wait painfully long but once it was our turn the rep took our stuff went to the other side of the room left us sitting there. After a while we watched customers come and go and be helped no problem. At this time the store is now closing been there over an hour already. Asked several people what was going on if anyone could just come talk to us could not get a straight answer out of any of the employees. At this time all the customer service representatives went to the back room still with our stuff or we would have just left. We could hear them talking laughing and joking back there and still yet to have heard anything about what is going on. Finally the man helping us came out and said oh we can’t do it you didn’t purchase the device from our store so we can’t help. Seriously?? Took an hour for y’all to come up with that excuse? I’m so terribly disgusted with Verizon Wireless from the store all the way up to every supervisor we spoke with the fraud dept on top of every other dept we spoke with. Have gotten nothing but misleading information lied to ignored hung up on and told to go to another company. Nobody will do anything it is an endless loop of rude customer service reps and the absolute worst phone company I have ever had to deal with. I would not wish this experience on my worst enemy. 2 weeks now with no working phone, lost wages, gas to and from stores, and not to mention the mental anguish this has caused us.

Terrible service. We had an appointment and were told what we needed to do was not critical enough and to call in. We called and they told us to go in store, we even had verizon on the phone tell the general manager of the store that we needed in store service and we were still denied. They have no desire to help us. Bad service is normal, but now they have an excuse to give worse service. I guess we looked like criminals too because the constable kept poping out when all we wanted was some help. No, we did not make any statements or actions to warrant needing to show law enforcement. Never had an experience this bad with customer service before in my life. Verizon people on the phone were nice and apologetic for their in store employees.

The manager on duty is awesome. His name is David. And there are a lot of friendly associates there. Highly recommend.

Nesha was wonderful! I had many questions about my bill and new line and she was very patient. She was informative and even help set up our military discount. I felt she truly wanted to help me and did not rush me out the door. Thank you!

My LG phone went black. I took it to Verizon where I was told first that I would lose all my information from the phone. No one tried to help me at all. Finally, do you know who helped me? The policeman helped me. I think Verizon gives very poor service. If you’re gonna buy a phone, they start salivating, but ignore you when you need service.

Not good with prepaid phones. With prepaid you have have bought it there

I hate this place. Customer service? Zero stars. Timely service? Heck no. Nice staff? Absolutely the f not. The manager(Rafael) was possibly the rudest person in a staff position that should be friendly that Ive ever met. He was disrespectful, rude, made us feel like we were dumb, Im writing this standing in the very store because I couldnt write this quick enough. Absolutely awful.

Waited for 15 minutes in car and was not told from start that screen protector was sold out when I was asked what I needed

The young lady that help me was very nice and patient with me. I was trying to get another phone like I had but there wasnt one in the store. She mentioned the Motorola she was very helpful. She mentioned that I need a hard case & I am glad I listened becuz I have dropped a couple of times since I got my phone. Good thing Iistened to her. Very sweet person.

The WORST experience ever....the employee was Soo rude & didnt know what she was doing so she called Verizon direct & handed the phone to me for the lady in customer service and walked away...I was in there for over 3 hours & still didnt get done to my phone what needed to be done & had to stand up the entire time so I left & went to Verizon in Vidor TX & they fixed the Problem but I was charged naturally... NOT sure if I will stay a Verizon customer when my contract runs out...

True to form I have never been to this store where they have their act together. I check in and am patiently waiting when An associate comes out of the back, and waits on the first customer that walks they the door. Really???

Lied to my wife about promotional phone. Wasted countless hours trying to get it right, just for them to try to charge her $400 more for the phone they promised her. We left very unsatisfied.

Omg. Had an appointment. Took an hour and a half to see someone. But then the girl was really cool and I got what I needed.

The wait was extremely long I understand why but when the guy got to us it was almost 8 from walking in the door at 6:30 but that wasnt the worst part the guy took my phone in the back and tested it for the concern I went there about and he didnt fix it he made it worse than before now I cant even use my speaker and he insisted on telling me that nothing was wrong with it and told me to try using my phone but it never dawned on me to try the speaker which was operable when I brought it in so now i pretty much know I made a blank trip going there it was the worst experience I have ever had with Verizon the only time I enjoyed being there was when I was getting a new phone I mean the guy went as far as saying well you could return it if you dont like it I was like are u serious I work at a dealership and I learned no one brings in a problem for something imaginative

I really cant say too much about this location because I have only had experience with them n this particular location a couple times but went there recently and just wasnt very impressed ~ with personality of the person that I dealt with nor the ability to offer everything I need here because they are limited to what they can do. For instance I was needing to bring something back n unfortunately it was my last day to get it done. I had a ton of other things going on and just couldnt get to it earlier n they couldnt handle that at this location so now Im stuck with the device n the bill.I understand that there may be certain things they cant do & handle here but to me thats what makes it worthwhile in our town... the convenience of not having to go somewhere to get to another location that can do whats needed & when you throw a not so swell attitude and personality on top of not being able to help me... Im personally not impressed

My problem was solved correctly, efficiently therefor 2-3 stars and would have been wonderful except I waited 45 minutes with one customer ahead of me. Please staff a business that requires everyone to wait for anything on a customer service person. I always dread going to Verizon

Ryan Landry has always been so helpful, patient, informative, and awesome customer service! Been dealing with Verizon for years and hes the only one I like dealing with. So for anyone else that might have had a bad experience make an appointment with him, youll be happy and satisfied.

Slow and always a wait for assistance. The high point is there is a restroom for patronage use. Employees are fairly courteous, though some didnt really want to help or so it seems.

I AM SWITCHING AWAY FROM VERIZON! I went into the store today to make a simple account transfer. I waited in the waiting room for 15 minutes and then someone came to assist me. Once I told them what I needed to do on my account, they directed me to a small desk with a landline phone, called the dept at Verizon and handed me the phone to wait. Long story really short, I was transferred 6 times to the wrong departments and waited over 20 minutes just for someone to get on the phone to tell me they couldnt help me and needed to transfer again. If I could give 100 negative stars I would. The stores only care about phone sales, representatives in this store ignore you, and after almost 15 years with Verizon I will not be continuing business with them, the WORST customer service I have ever experienced!

Its nice to get great service, quick, friendly, and helpful.

Great service 👏

Great service lost my phone walked inside as no I was taken care of right away lest then an hour I walked out with a new phone.Very organized place.

Horrible service

Great service, processed warranty replacement phone very quickly. No questions asked.

Juan was very professional and personable enjoyed working with him...hes my new Verizon guy

The gentleman working with me was rushing me out and was telling me that I should refund my product from the previous store and buy it from them. He simply talked to me like I was stupid and ignorant. He was capable of helping me but didnt. Very disappointed. Best Buy here I come!

I walked in and my phone wasnt charging. The tech got a hold to it and looked inside and found some lint which was prohibiting. charging. She got a can of pressurized air and blew it out. Whew! Man, that saved me about 250 bucks. Thanks Verizon.

Good service, friendly agents helping and explain everything to there knowledge

This probably the single most awesome Verizon store in existence. Promote everyone in this store before sunset. I would absolutely drive 2 1/2 (two and a half) hours to visit this store again. They helped resolve all of my problems and then some. Other Verizon stores blew me off. This is the best store.

I was very dissatisfied with the service when I went to take my phone back. The saleslady was very rude because I didnt want her. I ask for someone else. She didnt explain to me that it was a $50 fee to return it if I wasnt satisfied. This phone gets hot when I talk a while. It doesnt keep a charge unless I turn the brightness down. Then, the speaker is bad and the volume is turned up to the max. This Verizon store had only two phones in my price range and not my preference. I need satisfaction i need my phone.

☆☆☆☆☆Help with paying phone bill and keeping you connected,But fails to stand by the products (Samsung A 50) application problems) it sells.

Get store with a wide variety and great customer service

Crooks!High prices and rep was pushy. Tried to sell us a cheap phone and told me I had a cheap service insulting my current network.

They where very polite but I came to buy a tablet and found one I wanted couldnt even get a price waited forever.......Sorry Samsung

I can not give a star for the piss poor service I received. Took them 15 minutes to realize they are not selling the Samsung Wireless Charger Stand, I was trying to buy. Afterwards I asked the person to help me to start the process about my crack screen. After the vibe I got from her, I just wanted to go because I spent more than the time I wanted to be in the store for the simple items I came for but only getting 2 of the items instead of 3. No help from the rep about my crack screen what so ever. I only gave you a star because it was required.

Rosie is great. Very helpful, bubbly personality.

Takes too long to get assistance, even before the pandemic. Not enough people to assist the client.

It sucks right now. They have been closed for a week. What are people to do.

Richard was awesome. He gave us the information to help file a claim on a stolen phone

Good service.

Very knowledgeable staff. David answered my questions and was efficient and responsive.

Spent 30 minutes on phone with customer service. Given false info. Reps at store not able to assist. Wont recommend Verizon to anyone. MYPHONE DISCONNECTED WITHOUT NOTICE. Was told certified letter was sent February 25 ; I received no notice.

I have been with Verizon nearly 20 yrs they have a great coverage area

Poor customer service.

Best reps here is Marcos Katherine and benish! Always super helpful and Informative!

David Powe always takes Great care of me. Very knowledgeable about his products he sales.

They fixed me up, and I liked the security .

Great Customer Service! Helped me transfer contacts with ease!

Good service.

Clean place good service fast service thank you for your help

Very helpful, She helped solve my problem!

Add you bill up carefully my 1 line ended up 40 dollars more than I was originally quoted

They take a long time and they never have a lot of products in store Ive been here twice and they still dont have what i need

They were always courteous and helpful. Have always been able to take care of any problems I might have.

Employees are very helpful and friendly and you are always greeted immediately. Good selection of phones you can test out.

I was happy with the service except my screen cover I paid $25 for and the attendant put it on my phone without asking me and now its falling off and how do I get it replaced? Frustrating...

Its a Verizon company store and they have the authority to make decisions that the other satelite offices do not.

Hassle free customer service, best in the business that Ive experienced.