Curbside pickup service is trash. We ordered strings and went to pick them up the flowing day after ready. No one responded to the chat. Then the order wasnt even ready. They handed the strings out the door with no bag. Just trash.

She forgot to count the BLACK NOTESYOU BE THE JUDGE:Was the keyboard damaged in transit or was it already damaged when shipped?The following account is true -When the young lady at this Guitar Center in Baton Rouge La. picked the phone on the evening of 10/12/21 and was asked by the sales person calling from Connecticuts Guitar Center, is the workstation a Nautilus and how many keys was it ... she came back and said 52!The 3 of us said in unison 52!Her realizing that we were confused went back and counted again and then returned with the answer of 88.Her error, as she stated, was because she didnt count the BLACK NOTES!Of course, with all three of us being BLACK, we were sarcastically offended.Oh thats just the beginning of the story ...So the two pics below are the KORG NAUTILUS 88 KEYS WORKSTATION.The clear one is what most ads post of this unit. The other one is what the store in BATON ROUGE La had posted on their website.As you can tell, its very pixelated.So my sales person said to her, is this a Nautilus... do you see the logo on the right? She replied yes. Then he said, whats the condition is it in? she replied, its in excellent condition.He turned to me and said do you want me to order it?I quickly responded yes because the price was $1900.99(see pic of order) a new 61 note Nautilus (counting the BLACKS) goes for $2,200! So yes was my answer.I was returning a YAMAHA YC88 KEYBOARD that I purchased from the Nashua NH store a month earlier. So the refund would well cover that low price. A new Nautilus 88 note (counting the BLACKS) goes for $3,100So I returned home happy but unsettled because the pic was so blurry and she didnt seem to know much about keyboards ...So I called the store as a new buyer and asked about the same ad. She said it was available and in excellent condition, to which I replied, can you take picture of it and text it to me? She said, no I cant do that ...I hung up .. and called back again and asked about the keyboard, like I was another buyer, (not thinking of caller ID) and she replied, Its not ready yet!So I am really uneasy now ... but I waited, 7 long ground shipping days ...UGH!On delivery day I am approaching the store to pick up my package and Guitar Center CT calls me as I am turning into the driveway.I tell him my location ... but he sounds morbid ... I say to him, did she send the wrong keyboard? He says no, its the right keyboard, but it is totally destroyed!Banged up, keys bent in and a gash in the middle of it!When I get inside he tells me that they shipped in a thin card board box with bubble wrap!I was relieved that I didnt have it shipped to my studio, because that might of created more problems for me.I was sooooo disappointed ... I really wanted that keyboard ( not because of the BLACKS ..LOL!)I watched videos of it and was so ready to bring it into my family ... : (Well this was my first bad experience with Guitar Center.I absolutely love the store ... But this was a very strange experience.MORAL OF THE STORY: Things are much cheaper when you dont count the BLACKS! Lol!YOU BE THE JUDGE:Was the keyboard damaged in transit or was it already damaged when shipped?

I had a great time here! I played some guitars, and I bought some strings.The clerk was accommodating; she told me a funny story; some master criminals managed to break into the store by climbing onto the roof and getting into the ceiling using a piece of string, they lifted guitars off the top rack. It was an amusing story.I had a great time here, good people, I highly recommend this Guitar Center location!Thanks,-Daniel

This is a terrible location. I see videos all the time of people at their local guitar Center that’s fully stocked with the latest cool gear to mess around with. This one however, Has almost nothing in the way of drum and keyboard gear. Almost Nothing out on the floor to play around with. One or two great keyboards and the rest are just low end toys. And it’s been this way for a while. So disappointed every time I go. Shame

Bought three Shure Mics. One was not working. Tried to return to the store but since it wasn’t in the 45 day window (it was 60 days) they would t take it back. Contacted Shure directly and they are replacing g for free. Really wanted to support local store but very unhappy with the customer service so I’ll just order off of Amazon and not this store. Unfortunately when a business makes it hard for the customer there’s no incentive to shop there. Amazon is better.

Even though they didnt have the adapter that my piano needed, all three of the people that helped me were extremely friendly & helpful!

My son has piano lessons with Mr. Bob and hes very close to being able to read sheet music because of his expert teaching skill. I love how welcoming the people are in Guitar Center and theyre always ready to answer any questions with a smile 😁

The Baton Rouge location has such knowledgeable and friendly staff. And they are skilled enough musicians to be able to intelligently answer questions and offer helpful suggestions. Love shopping there.

Second time I’ve went to this location for an item that was supposedly in stock. First time was for a Taylor Acoustic this time for the Akai MPK MKII for $60. They didn’t have it (shocker) but they had an open box MPK mini play available that come to find out was used for store demo. Waited around for roughly 20 minutes while the first guy was trying to figure out price and how much he could take off since it was dirty, had some cosmetic wear etc. After taking a closer look at the keys, three of them were bent in the wrong direction likely from kids pushing the keys way too hard. At this point it should be considerably reduced especially since literally online they have the EXACT model in a different store that’s used in “great” condition for $70. So I guess the manager Dalton or something along those lines comes and tells me he can offer it for $100 with the condition that I CANT RETURN IT! 😂 because “I don’t really want/have to sell it since it’s kinda used for demos and we have plenty in box to sell you” …. Yet it was sitting in a glass case with other poorly taken care of used equipment to be sold? I respectfully said I’ll hold off and thanks for the offer, nice people but what a joke man.The older guy beside me drove all the way out there for a specific item that someone verified they had over the phone and told him they’d set it aside for him and they didn’t have it 🤣

Music peeps work there. Lots of inventory. But a little light on digital keyboards in stock

Very informative and always willing to share knowledge of any sort.

Friendly staff who helped family members picked out their first guitar. Only gripe is the legit guitars start at $200.

The Guitar Center was easy to find and they offered good parking close to their store. We were able to shop in the store and find the replacement strings for the guitar that we were looking for very easily. Upon entering we were greeted by their friendly and helpful staff. The guy asked if we were looking for anything in particular and helped us locate the items we had visited the store to buy. He helped to make our shopping trip easier, faster, and less stressful by showing us where to find items and answering any of the questions we had about replacing parts on our guitar. Guitar Center is a great place to shop and we will be visiting their store again soon.

Have been doing business with them for years they never let me down

Best shopping experience I’ve ever had. DJ went above and beyond, exceeding any expectations I could have had walking in. Thank you for your kindness, patience, and knowledge! He was very busy, helping one person after the next, but by his attitude and the way he promptly gave 110% to every single person he talked to, you wouldn’t even know it. It was my first time here in a long time, but I will be back again much sooner! 12/10, will recommend.

Mask mandate is over but they still require them in there store. Practically jump on you before you can get in the store. From looking at the shrinking size of the store and inventory they could use all the business they can get and management has pretty much run it into the ground.. Went in to spend 2,500 to 3,000 dollars on a new Les Paul. They have the right to require them but I also have the right to spend my money elsewhere. Guess its off to the local shops that still appreciate the business. Goodbye guitar center. You lost a 25 year customer. I wont be back

It was a good store with knowledge employee but now they cant even identify the different between live speaker and recording equipment. Especially the young lady whose said she is the manager but dont even understand the company policy

Well I brought 100 worth of stuff I didnt need and the employee whim check us out help us make a decision on the expensive items that im hoping to get a refund on... So thanks a lot... But its a great store for music and instruments just make sure your getting the right stuff... Oh yeah dont forget the arm or leg for the cost of your instrument and accessories....lol

Always on top of the things you need. You need it they got it.

They forgot to sell me a guitar strap when I bought a new guitar

Great! I always find what I need.

Good people helpful..Ill always do business with them

The staff are helpful and nice. My son started playing and they have been wonderful helping him. Riley works on the guitars there and has been an incredible help. He is extremely knowledgeable and willing to help.

Excellent customer service. I wish there was more selection in the drum inventory, but the way I was treated made up for that and earned 5 stars. The staff was very helpful.

Great business, atmosphere, staff and selection. The manager Daniel will go above and beyond for you. Thank you Daniel!

This place has changed so much since the pandemic. The nicest Acoustic Guitars are locked now (which i do understand) so no playing with the expensive toys anymore. Still a great place to buy from.

I enjoy going here. Friendly, no pressure sales folks and you can play the demo guitars as long as you like. Inventory is way down because of the epidemic but still a fun place to go.

Me: Id like to play guitar, a little.Employee: Let me show you how good I can play.

I didnt realize the amount and types of variety they carry. Good prices and friendly staff. The new and used selections fit anyones budget

All the staff we encountered were very helpful and knowledgeable.

My regular hangout.i love zhos place!!

I ordered a Gibson les Paul studio online, when my guitar arrived it looked like everyone and there brothers handled it and played it so that told me I bought a used guitar hanging on the wall at new price, I ordered this guitar online because I wanted a new one but obviously that’s not how they do business that was the second time the first time I ordered a pastie 2001 ride cymbal and paid full price for it also and receive a used cymbal so the Les Paul was my last purchase from guitar Center.

Riley, the guitar tech at Guitar Center, is great! He took the time to understand what I wanted in a setup and help me customize my humbucking pick-up to sound more like a hum-canceling single coil. He filed down the nut on my guitar perfectly. He adjusted the action so that it was low but not too low like most guitar techs adjust the action. Hes a great guitar tech and I will recommend to anyone in the area looking to have their guitar worked on.

Helpful customer service.

Grant H. is awesome! Great service and products. This is our go-to place for guitar, bass, and all things music.

Great selection of new and used guitars. Sort of helpful employees!

Came to buy my wife a guitar, and I know nothing. Not only was the staff knowledgeable and kind but terrific sales persons. I was very confident in the choice out of the large selection, and the guys even helped install my accessories.

The guys there are a solid group, and provided you know what youre going in for, theyll get you in and out quick

Employs were very helpful store was clean and well organized.

Great friendly staff. Great selection.

Good service with a good inventory. Very polite and respectful employees with complete knowledge of their craft.

The Guitar center is always my go too they never let me down great price. And the staff is always so helpful

Very Nice & I Found What I Was Looking For

Knowledgeable staff. They wont serve without masks,

Lots of great people that will help a musician get everything we need to do what we enjoy and love doing,,(nice to know that somebody has our back) ,thanks guitar center .

It makes me crazy when they wont answer their phone.

My go to place to relieve stress... awesome staff thats eager to assist anyone.

Broke sky line gaxery light

Customer Service: Polite n on point!🤙🏾

Respectful ppl

The staff was helpful and friendly.

Great selection of guitars! Very knowledgeable as well!

Huge selection and very helpful from the moment I entered the door.

Great selection of products, knowledgeable staff, and lots of inventory to find exactly what youre looking for. This is one of 15 Ukuleles available at this location.

Everybody is so helpful and always smiling

Very helpful and great service

One of the guys that worked there was overly concerned that I didnt have my mask pulled up all the way over my nose. But I didnt see him walking around sanitizing guitars after everybody fingered them. The dude was ridiculous.

The workers here are always cool people to talk to and very helpful. Good selection and decent prices. Also guitar repair. I messed mine up tightening the aux jack and they had me fixed up in 15 min for 20 bucks. Cant beat it!

They work hard, it might take a little bit of time to get EXACTLY what you looking for. But, they are very informative and its definitely worth the wait to get the undivided attention of an associate. I worked with 3 different ones today and all were extremely helpful!

Staff was helpful & pretty knowledgeable. Store is small, not what youd expect in size, so the selection is limited. They tried to maintain social distancing but the customers are dumb & dont listen.

Rude staff. Also the only place in Baton Rouge requiring masks.

They took care of me and my baby sister in a wheel chair.. thanjs..

Some of the employees can be douchey, but all are knowledgeable.

Guitar Center was probably never more than a 3 star kind of place but its gotten much worse in the last few years due to competition from online retailers. Their prices are still pretty good but if you have to order something it will take a while. You can get the same thing often online within a day or two. Some of the reps are cool but some are kind of snotty. They do not like doing the curbside service they advertise on their website. I tried doing that because I have really bad allergies and cant breathe with a mask on. They didnt want to do the curbside but I finally got them to agree to it, but they said it might take a day or so for them to receive the order online even though it was for an item they had in stock. Screw that. I ordered the Alesis keyboard I was going to buy there instead on Amazon, same price. I went in the other day because I wanted to buy a new guitar. I found i can get through wandering around a store if I wear the mask below my nose. Most businesses are ok with that. Not the kids at guitar center. Wouldnt let me in unless I pulled the mask up over my nose. Geez, I understand Corona and all, but I think they are way over the top paranoid about this stuff. Most strict mask policy of any business Ive been to. No thanks. Turned around and ordered the guitar I wanted, in the color I wanted, instead of settling for the colors they had there, and cheaper too. No thanks. Done with these peeps unless I need guitar strings.

JodieDalton and Riley are very helpful and very informative awesome store with awesome people.

Loved this store! Lots of guitars, amps, etc

We had an awesome experience! Riley was a big help. He said all the drums up and kept pointing us in the right direction! We will definitely be buying some electric drums from him!

Very nice and helpful associates. Bought in ear monitors and a dj controller

Jody is fantastic, very knowledgeable and helpful.

I had the best experience here. Jody greeted me as I walked in and answered every question I had and solved every problem i came in with and helped me get everything I needed for my princess. I wish there was more employees like Jody in this world! THANKS JODY!!🥰🙌

Courteous and professional. Upon entry the clerks were eager to help, as always

Love it

Had a few iffy experiences over the past month but the last visit really turned that around. The items I wanted were all in stock, I got a lot of help from the sales reps, and the manager gave me some great deals on some open box items. Happy to say Ill be coming back for more gear.

Sales people are nice and knowledgeable. They have good selection for a small Guitar Center. Good selection of new and used guitars and amps.

I’ve done a lot of business here, and they worked with me to get the gear I want and sound I’m happy with. When I had to make a return, they were very accommodating and easy to deal with. Very friendly staff.

What a great experience! The manager, Riley was extremely helpful and went above and beyond to get the bass I wanted, clean it up, AND put strings on it. I had no clue what i was getting but, that wasnt a problem since he really knows his stuff. I felt valued as a customer and its rare to find that mentality in stores now and days. me and goliath are well pleased. Thank you! well be back soon!

Always so helpful without being over your shoulder. Great staff and fair prices. Will always come back here.

The staff was friendly helpful, and was able to assist me with everything that I needed. 👍

Selection was good. I was in there for about 40 minutes, no one ever asked if I needed anything. I had to interrupt an employees conversation (after waiting for several minutes for them to stop) to ask where the restroom was. When I was ready to check out, no one was at the register.

This was my first time shopping at this particular store. My grandson asked for a mini keyboard for his birthday, so I knew exactly what I was going there for. The associate retrieved merchandise for me. This was a pleasant shopping experience. I would recommend this store to anyone. The store was neat, clean, and organised.

Ive been going to Guitar Center for all my DJ/Audio needs for close to 5 years now. They are consistently excellent in service, have always treated me well, and have a phenomenal staff. Every person that works there is professional and truly dedicated to service. They will have my business for years to come. Big complements to Kevin and Daniel.

Great selection of instruments. Very knowledgeable staff. They know so much about the equipment and can help you out if you are a beginner or the most experienced player.

Been a while since I have been there, but was very pleased with the service I got. Found everything I was looking for quickly. The staff was very friendly and helpful.

They were very friendly and very helpful. The had an answer for every question I asked. I love the return policy on some items. Its like AutoZone with that.

They were knowledgeable and capable. They also were able to fix my friends guitar.

I just wanna go out of my way to say that my customer experience was beyond exceptional. Everyone did their job to make sure I was satisfied in a timely fashion. Especially Dalton! He’s very knowledgeable about instruments and music in general and just a nice, down to earth employee. I can’t speak highly enough about him and the rest of the staff.

Its a great place to get quality equipment and instruments. Theyve got good deals and fair prices.

Awesome. Its like a field trip for me and my son. Love this store.

They didnt have anything I needed so I made a blank trip!

Amazing

This place is music heaven and the employees always has great hospitality. Overall this place was awesome amd my family and I will go back again and again.

Love going they have a great store very friendly staff and great help

I visited to pick up some reeds and appreciated that this store was open until 8 PM, on Saturday. My call to verify the availability of reeds was received cheerfully and the store clerk physically located them to assure me of this fact. This conscientiousness contributed to my confidence toward doing business with them. Of course, this is primarily a guitar, drum, and electronic music store, but the fact that they do carry band instruments with accessories is a bonus. The store is nicely organized and the staff seemed to be knowledgeable. The only reason I did not rate them 5 stars is that although helpful, the clerk who assisted me found the most expensive package of reed brand I requested instead of allowing me to see the more budget-friendly package. It wasnt really a big deal, but enough to lower my rating a bit. I will shop there again and know to ask a few more questions before buying, the next time.

Nice and efficient during covid 19 pandemic

Nice layout and helpful staff. Had a good conversation about equipment

Knowledgeable friendly helpful and everything you could ever need to make the strings on a guitar sound good or grab one off the wall and play it not to mention drums speakers record with to have real concerts with. Very fine place come by and see yourself

Nice selection of new and used gear. Very helpful staff.

The staff here really know there stuff. Normally I dont ask many questions, but once they commented on my selection they talked me into a lower priced sensible purchase. Never once replied I dont know about any equipment questions, and make you feel comfortable about asking.

This is a nice store. the employees are always helpful. If you need something for your guitar, they can help you.

Staff is very helpful and knowledgeable, huge selection of guitars, basses, keyboards, and sound equipment. This is my go to music store in Louisiana.