Zach was a pleasure to deal with from start to finish. Found a used GLI online to look at. He took the time to call me and let me know I had a choice of used or new. Made an appointment with him and even gave me a heads up about one of the new models already being sold. Ended up getting the exact car I wanted. This was by far the smoothest car buying experience I ever had. Got a fair trade offer and went home in this 2021 😎

I was in and out in 2 hrs. Called the night before right before closing 830pm got Elijah on the phone he guided me on what I needed, scheduled an appointment. I got there the next day at 11am paperwork was already ready out by 1pm. Elijah was professional and down to earth and didn’t waste my time. The finance manager was awesome as well The Who staff is awesome and kept a smile on there faces which makes you wanna smile too. Thank you Volkswagen 😁😁😁😁😁😁🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾

My wife and I both left with 2 brand new 2021 cars! These guys help you get what you want at a price you want! Ray and Ed are amazing people that helped us out a lot! Thank you guys for getting me in my very 1st brand new car with only 6 miles on it and I love it! Well recommended to go to these guys! They do not make commission so they are not like other dealerships that try and push you to get into a big payment that is unwanted! Thank you guys and a special thanks to Eddy and Ray! Ask for Ray if you plan on getting a new car!

Larry was amazing. He was very personable and went above and beyond to meet my needs. I love my car and I feel like i was treated fairly with price and was not sold extra gimmicks. I highly recommend Larry to anyone!!He made this experience a great one!

I would like to thank Larry Reid, with our 5th purchase from Larry H Miller Avondale. I cant deal with salesman antics, pushiness and not listening to you, ultimately getting you into something you dont want, or can not afford.With all that said... Larry is a not any of the above. He is direct, up front, and listens to your wants and needs. He will take the time and effort to get you into a car of your desire. I highly recommend the Volkswagen Avondale team! Thankyou!!

Met with Miguel, he helped us navigate the best option for our family. No pressure, just listening and telling us what he can do.Ed in finance was great to work with also.Being in the industry, it was a nice experience.

I honestly wish I had the help and honesty these other five-star reviewers had.The beginning process was good and easy but when it came to taking my car from the lot... The engine light went off and I was requested to come back to Phoenix when I live in Tucson. Which that was fine but it looked like they just reset the lights because right when I was driving off it went off again. They didnt tell me why it was doing that but the only answer I got was that was the car I chose. I was under the impression that I was supposed to get a car that worked not a trash car. I thought it was strange that it also had ceiling stains but turns out that the sunroof gasket isnt working properly so of course theres water coming in and more stains. To top it all off after driving it for a few weeks I guess the fuel line broke and had to go to a Kia dealership in Tucson and luckily it was under warranty and they let me know that this should have been fixed at the dealership that I got it from before I got the car. When I called and asked what was fixed on the car they let me know that there was no paperwork on who fixed the car. There was no one willing to tell the truth on what actually happened and why they gave me a messed up car. The woman that was there that had me sign off the papers was suddenly not working there anymore so be careful what you pay for... Its really disappointing that a dealership this big it was not willing to help me and try to figure out what was wrong with my car. Its literally only been a year since Ive had it and Ive had problems with it since day one. I hope no one else has this kind of bad luck.

Great service as usual through Barbara (Service consultant) and Dave (“senior” Mechanic). The other and new mechanics (younger) are all doing a good job for regular maintenance.This is not your general dealerships which have a tendency to sell you things that you don’t need... and I know my car perfectly, so I can tell you that.I have been trusting them for about 10 years, and my 10 years old car have been taken care of perfectly and she has been running almost as new, even if she has been tuned! There are very accommodating and professional.I would recommend this dealership with no afterthoughts.

Extremely easy process from test driving, negotiations, and final agreement. They DONT work on commission so your getting a person that cares about the experience not commission.

Damien was so helpful. I had an appointment set up with a co-worker who needed the day off. Was only there for 4 hours. Need to bring the car back for a free wash as it was raining when I bought the car. Thank you Thank you!

Mike with Larry H. Miller Volkswagen Avondale was very helpful and to the point. He told me about a great deal for oil change / routine check up. I did have an issue with my car starter but of course it was working fine the day I took it in for service...he messaged me the next day and let me know to keep him updated and contact if I needed anything. Super friendly! Great service! Thank You!

Victor, Ed F,and Joe, thank you so very much for the great customer service and very pleasant experience you were all very great. my wife has been buying VW from you all for many years. and we plan on buying from you for many years to come please keep up the great work once again thank you!

Wonderful experience as always here!My 3rd car from this particular dealer location -Larry Miller Volkswagen AvondaleZac (who sold me one of my other cars) and Rey sold me this oneLove the new carThank you 😊

We’ve had our Atlas for a little over a year, buying the car was an absolute delight. Since then the interaction with the service department has been a complete NIGHTMARE! They are rude disrespectful and incredibly unprofessional! Although I love my Atlas we will be trading it in because of the service department. Mike decided today would be the day he mocked my husband instead of helping him.In my experience getting you to purchase the car is a great experience, dealing with the service center for your extended warranty (which becomes a long term commitment) is a deal breaker! We were also going to upgrade next month! Find a new VW dealership!

Oscar was our finance guy and he was great to work with!! He made sure we left with some warranties that fit in our budget. We walked into the dealership knowing what we wanted to buy so our salesman, LJ, didn’t show us a lot of what our new Passat does but he did help getting us the payment we wanted and the value we wanted for our trade-in. Thank you Larry H. Miller Volkswagen!

Elijah helped me purchase a new vehicle. It was a great experience. He made the whole process very easy. He helped me get the best value for my trade in vehicle. The whole experience was easy and I felt comfortable to make my decisions without any pressure. Come here for your new VW!!

Barbara Halsey is very friendly. She is hard working lady. She understand I had issues with my car. This is perfect example good customer service. Last time I had Service Advisor Mike Erickson. This person very rude. I never ever coming to Avondale. Because of Barbara I came back.

I went in today 8/8/2021 to do a lease buyout since my lease is coming to an end in September. I had my contract with me which states that if at the end of my lease I would like to purchase the vehicle, it would be $12,627.00 plus tax and registration, nothing else. I get to the dealer ship the saleswoman helps me and goes and gets me the purchase price for my vehicle which I already knew what it was, $12,627.00. She comes back with what her manager Rob Knapp gave her a price of $14,838.00 a total different price from what it was promised on my contract. I explain that to the sales person to tell it to him and to ask why is it such a high and different price than from the $12,627.00 that was stated on my contract for a purchase after my lease comes to an end. Sure enough very kindly the sales woman goes back to her manager (Rob Knapp) to ask him why such a high price and why Volkswagen/Manager Rob Knapp is not respecting the contract. After about 45 mins they come back with a “total price” $12,627.00 but if you look at the second picture I attached it has numbers basically moved around, the tax fees change from $300(first picture) to $650(second picture) and added inspection of $1156.00 (second picture) which wasn’t on the first offer. We continuously asked why they were adding such a high priced inspection of $1156.00 when in the state of Arizona vehicle inspections vary from $150.00 to $200.00. While at the dealer a vehicle inspector was walking by, and our sales woman called her so she could explain to us what and why we need an inspection. While explaining that to us, she also mentioned that if we were to pay the vehicle cash, the inspection would be way less than $1156.00 sure enough we stated “we are buying the vehicle cash” and manager Rob Knapp simply couldn’t give the saleswoman an explanation as to why the inspection wouldn’t change price. I just want to know why they were creating loopholes to somehow keep on adding fees and changing tax fees to give me a such a high price to purchase the vehicle. I left the dealer unhappy, frustrated and most of all disappointed at the manager, Rob Knapp. At first they wouldn’t respect the vehicle price and then when they supposedly gave me the vehicle price that was on my contract they came back with all these new “added fees” to still over charge me for a vehicle that an original price was for $19,777.00 and I have given $9025.00 as of today. I feel dissatisfied and would like for someone to give me an answer as to why the inspection is so high and I am getting charged $800.00 for tax and registration when the mvd is charging my tax and registration $237.00 they somehow want to overcharge me without explanation.

Quick and easy.. the guys there are funny and awesome as well. Special thank you to Lil Richard for putting up with me and my best friend.

Larry miller volkswagen avondale is the only place i will ever purchase or service my vehicle i love the sales ppl and service ppl this is my 4th vehicle purchase i will always recommend this sales lot to all my friends just love the quality of service and the respect my concerns and questions always Thanks again to all of you who have interacted with me during my visits

They were fantastic to work with..gave me a great deal for my first ever brand new car purchase.

Excellent service and help to make the right decision on buying or leasing new car

Service advisor named Jeremy pretty much told me he does not want to make me an appointment, going somewhere else!

Received a letter from them about trade in value for our car which was a good offer. Letter also mentioned to come in, test drive, appraise the car and get a gift card in the end. Did the test drive, picked the car we wanted and ultimately didnt align on the price between us and the dealer which is normal. Before we left, we had asked about the gift card and the sales person said they ran out 4 days ago. But it felt more like they were being salty for not buying a car and didnt want to give the gift card.Had the car serviced here previously as well and told me timing belt needed to be changed which was bogus after getting a second opinion at another shop.

Larry Reid was so professional & accommodating. He picked us up from our home & sold us a car that we fell in love with at the right price. It was such an easy process & a great experience.

Got the perfect car for me. Vincent was a great help. Courteous and professional. Erubey helped make the financing easy. And it only took about an hour to drive off the lot. Im very happy with the entire experience.

This dealership was fantastic in every aspect. Zach our salesman was super. He let us take our time and showed us a very nice selection of cars. We are very pleased with the dealership in general. The finance person Juan was great too. Overall a great experience and Zach really did make that. Also my son bought a new car from Zach with the same quality experience!

Very pleased with the service I was provided with. Elijah Jaramillo kept it transparent, thorough and valued my time. Rob the (GSM) was also very professional and honest. As much as I dislike the buying a vehicle process, I can honestly say these two made it pleasurable and fast. Thank you.

Over my life, I could have bought 2 to 4 more new cars than I did, but I despise the process at the dealers. While this time was still long, our young salesman, José García made the process the best ever. He knew his product, and he knows how to talk to people in a down to earth manner, even us old people. He worked through the process as quickly as he could, while being straight forward and not phoney or slick with us.I appreciate his salesmanship! Everyone there was friendly. If I have to buy a car again, I will go here! I LOVE my Tiguan!

Quick and hassle free service! The employees are amazing. One thing that needs improvement but is not a big deal is the car wash you get. Its not the best but I know they are busy doing other things.Thank you for being awesome!

I got a rundown of what my car needed. They worked with me in level of importance. My car wasn’t passing emissions and Kyle explained what we could do, from largest, more important to least and what we can do once emissions passed.Car passed emission with flying colors. I am eternally grateful.

Sales associates would tell us things that later werent true. For example the out the door price was $2000 more than promised before I drove an hour to buy the car. The car had many imperfections. The doors were scraped up with a bad paint job and the sales associate promised us that they would cover it and have the guy come out to us to fix it. (This was prior to making the deal on buying the car). Later we find out that its not covered and we would have to come all the way back to Avondale (we live in San tan valley) to have it fixed. Another thing, we were told the Tucson had new wheels and then we go to find out that two of the tires are at an unsafe tread depth and we had to buy new tires. The most important imperfection was the fact that the vehicle had a current recall that we were told by the sales and finance associates that there was a recall but it was lifted before they sold it to us. We called hyuandi after we bought it just to double check and they said our vin # had a recall. But we signed a document that the dealership said there was not one. Very unsatisfied and cant trust anything anyone says here. Would not recommend.

Everyone that worked with me on this deal was FANTASTIC! My salesman went above and beyond to get me into my dream car. The others that I worked with, the manager and finance, were equally impressive in wanting this deal to happen and to getting me into this car. I highly recommend Larry H. Miller VW!

I brought my Golf Sportwagen that I purchased from this dealer in for warranty repairs due to the water leaking through my sunroof into the cabin. There was a recall to get the front drains modified and cleaned but I also pointed out that every corner of the sunroof was draining. I had to schedule my appointment in advance, would have to leave my vehicle for 2-3 days and no rentals were available so I had to make my own arrangmenets. I took care of what I needed and 2-3 days later I was given my car back.Soon after, I noticed that the sunroof was leaking still in the back. I informed the technician that I stated originally that this was an issue on all corners, he claimed that the sunroof only drains from the front. Claiming that they would have to adjust the sunroof then and I would have to leave my car 2-3 days again, make more arrangements for a rental since they dont have one. When I mentioned I couldnt do this again and that they were suppose to fix all of it the first time. I was hoping that they maybe work with me since I had brought it in previously. The tech just told me that he didnt know what to tell me.I told them I would find someone else to do the work then. I brought my vehicle to Chapman Volkswagen in Scottsdale, they were quick to understand that the back drain was known to have issues as well. They were prompt to schedule me, respectful, and kept me in the loop the entire time. They also said that the front drain was the only part of the recall but felt that the back drain should be included as well. They fixed the issue, made sure it was no longer draining. They cleaned the water stains from the leak (something not even offered to me by Larry Miller) got me an uber when I needed a ride. I am thankful that they took care of the recall issue but cared little about the over quality of the repair and listening to their customer. Very disappointed.

Every one we meet were honest, curious and professional. Highly recommend them if you are looking for a great deal.

If you come to this place, ask for Brian. He was very friendly and was very knowledgeable on the vehicles. We also worked with Fernando who is extremely knowledgeable on the pricing side. Working together they gave us a great price.When we got into the financial side of things I got to work with Ed. I felt like I was working with an old friend.The teamwork at this dealership is phenomenal.They even delivered one of the cars to my house so I wouldn’t have to come back to get it.

I made my appointment online. While on my way, I hit unexpected traffic from an accident and called to tell them I would be about 15 minutes late. The man who answered saw that I was having my AC serviced and said, That should be plenty of time. No problem. So after sitting in Arizona summer heat in traffic for an hour with no air conditioning, I finally got there. And I was told that I would need to leave my car. I explained that I couldnt, and that when asked that very question in the online tool, I had said that I would stay with the car. The response was, Well, there are about 132 cars ahead of you. I said that would have been nice to know when I made the appointment, to which he replied, The online scheduling doesnt know that. Well, the human I spoke to probably should have. Unpleasant people. Frustrating experience. I left and wont go back.

**Update**I am happy to report that this was taken care of and handled very professionally. Eric in the service department is top notch, and made it right. Thank you Eric!Service department took my K&N air filter. I had a washable one that I paid $60 for! Had my oil changed about a month ago, went out to clean my air filter today and its some cheap one! The intake even had a sticker on it that says not to throw it away because its reusable, funny thing is thats gone too! Thats just bad all around, taking things off peoples cars and just hoping it doesnt go noticed? Im pretty mechanically inclined and use the service department because its convenient. Kind of makes me wonder what else they do to peoples cars?

We called fairly early in the morning to inquire about a vehicle. Zach answered and we told him what we were looking for but also that we had a bit of a time constraint that morning. He had the car completely ready for us when we got there. When we left to. Meet our other obligation, he had the car detailed and paperwork ready. When we came back it was so easy, then he helped us get ANOTHER vehicle the same day. Im sad to say goodbye to my Tahoe, but am ready to start making memories with my family in our new Atlas and save money on commuting in our new Jetta!!

My less than one-year-old VW JETTA broke down on my way home. Dash lights went on with WARNINGS Do not drive flashing on the screen. I called the service department first thing in the morning to get it in. I needed my car for work. I had to take the day off to bring it into the service dept. I checked my mail on the way out and figure there is a recall notice from VW. I bring it along. Once at the dealer, Im told its going to take 4 to 5 days. Wow, Im going to need a car. Im said nope; we dont do that. I had to rent a car, $380, to get my 10-month-old vehicle fixed. It turns out it was the recalled Item that caused the problem. One good thing was Mike; my service guy called me 3 days later to tell me it was the recalled item and that my car was ready to go, saving me an extra 2 days of car rental. This was good since I had lost so much time at work and had to pay for a rental car. Now Im told its dealer discretion as to giving the customer a loaner. Guess I didnt make the cut.

Mike ours service guy was great, he went over and above to make sure we were satisfied with the service. What I am not satisfied with is buying a brand new Atlas and having to bring it back for the same issue twice now. Again, Mike was very good with his service but having this experience is very scary and is definitely casting some doubt on my ability to recommend Volkswagen to anyone else.

Always have my vehicle serviced at Larry H Miller Volkswagen. Been a loyal customer since they opened in 2004. And thanks to Barb, my service representative, knowledgeable and attentive. She even offers to put my key back on the ring. Stellar service. I recommend.

Courteous, thorough, efficient, professional.Upfront with what was neededMultiple options for extended warranty - no pressure to make decisionFriendly and made me feel as though I was the most important person at the moment

I felt like I was at home. I was greeted at the door by a salesman whom opened the door and welcomed me by my name. Wow. And then he escorted me to the waiting room where I was welcomed to enjoy their new coffee maker. My 2 1/2 hour wait went by way to quickly. I had enjoyed 4 small cups of coffee. I selected cappuccino first. Then I had regular coffee with cream. The third was my favorite a splash of chocolate in regular coffee. I dont remember what I had for my fourth because I had noticed a elderly couple who was enjoying their 65th wedding anniversary with a new car. I enjoyed their stories of how long they had loved each other through it all. I was so amazed I cant remember what delicious brew that Id made. The salesman came and walked me out to my car. When I realized I had neglected to ask about two screws that had fallen off my license plate. He himself fixed it immediately. I am going to go by and officially show my appreciation. And make sure my fifth cup of coffee will have a splash of chocolate. Thank you Larry Miller Volkswagen you are a #10 in my book.

This is the 5th vehicle I have purchased from Larry Miller VW. My service advisor Barb is just a great person and makes the visits for service easy and painless. I bought a new Passat (2021) on Aug 25th from Zachory a salesman who was recommended to me from Barb. He is a very likeable plus a knowledgeable person who answered my questions and was the pressure type sales person that I have ran into many times in my life when purchasing automobiles from other Dealerships. The experience was extremely pleasant and I am very satisfied with my new Passat. Great people that helped me purchase another Larry Miller VW.

Great customer service. Mike Erikson and the team of service advisors are respectful and know your time is valuable. They have gone above and beyond to ensure I was taken care of when my car needed service. I would highly recommend this location to anyone looking for great customer service and getting your vehicle serviced.

This Volkswagen location was a huge help! Victor the GM and Vince were able to help us out and get us into a new 2021 tiguan with no questions asked, very welcoming and great environment all around. I personally would recommend coming and getting a car from them and would love to return back for another ride in the future!

This dealership and especially Damin went the extra miles that no other dealership in the valley would even tried to make my dream a reality! I would recommend this dealership to anyone that want great customer service! Especially Damin who went the extra miles to make my dream a reality. And I am thrilled that he searched and found the perfect car for me.

Best car shopping experience EVER!! Took just a little over an hour. Our sales person Zac, from the Internet Sales Department was totally on point with paperwork and pricing, he and your Finance person and forgive me for not remembering his name ran the numbers, sat us down and explained everything to us. My daughter, and I, left your company very happy and well satisfied. Thank you for making our car shopping experience very satisfying and enjoyable.

I loved the service and attention that I was given. Eric was friendly and explained everything and made the whole process easy. He also made sure I was taken care of and made me feel at home while I was waiting for my car. Thanks again and keep it up!

Eric and the service department are awesome. He is always thorough and makes sure that my vehicle is taken care of. I am always informed of any issues and or upcoming requirements for my vehicle. I enjoy going in to dropof my vehicle... something that hasnt always happened in the past. I thoroughly recommend Eric and the crew at LHM VW. Thank you

Miguel and Larry made my car buying experience quick and enjoyable. If you are in the market for an automobile, stop by you won’t regret it.

Thank you Gabriel,Vince and Larry H Miller’s Team.Really happy with my new VW

Elijah (sales) and Juan (finance) made the normally dreadful car-buying experience pleasant! They were honest, sincere and genuine. Thank you, gentlemen!

Great experience! The car buying process is streamlined when using the online features before arriving.

Nice professional transaction. Wide selection of the low volume Arteon, built for comfort.

The service department is awful. Scheduled an appointment online, show up, only to be told they wouldnt get to my car for 2-3 days.

It was great. I was given an hour and a half wait time and it was about 2. I texted the system asking if everything was okay and Barbra came directly to me and apologized for the wait and brought me my car! Super nice waiting area, complimentary water and coffee, big TV. An overall great waiting experience and my car was spotless when given to me!

On Saturday, June 24th, I was shopping online for cars for my teenage daughter. I came across a pre-owned Nissan Sentra that LHM was advertising online. I inquired online, and was immediately contacted by the salesperson Bryan. I asked several questions about the vehicle and I advised Bryan that I was going to come in for a test drive, and if everything checked out, I would purchase the vehicle.I arrived at LHM later that day and test drove the car with my daughter. Everything appeared to be fine, so I negotiated a cash price, and then was informed that even though I was paying cash, I would need to wait for the finance manager to prepare everything. The process took several hours, and at the end of this, I was informed that the vehicle still had to go through the shop to make a couple of repairs and be cleaned up. This was no problem, and I agreed to come pick the car up 1 or 2 days later.On Tuesday, I was advised by Bryan via text that the car was not ready because it needed a new AC compressor. I told Bryan that was fine. I would wait. On Thursday, I was told by Bryan via phone that the service department was waiting on screws. Again, fine. I will wait.On Friday, I received call from Bryan, indicating to me that during the repair, a hole had been punched in the oil pan, and because of that, it was going to cost the dealership too much to repair it, so they were going to renege on the sale. He did say however that I could bring in additional money and they would sell me a similar car that they had on the lot. I told Bryan this was insulting. I further told him that we had a written agreement to purchase that vehicle, and that at the time of signing that agreement, I was advised that the vehicle would be put through their service check, and repairs would be made accordingly. At no point was there any conversation or written/signed document about the possibility of excess repairs being a cause for the dealership to cancel a sale.I immediately asked to speak with a manager, and asked him to detail for me the section of the contract I had signed that permitted them to renege on a sale if the repair costs were too high. He said he could not. He advised that the dealership has a repair budget of $2,500, and if the cost exceeds that, they cancel the sale. I asked how they could possibly advertise a car at a price, then negotiate a final sale price, without knowing what their actual cost was. He said that is their policy. I advised him that I expected LHM to repair the car to their specifications, and complete the sale. They refused.Unsatisfied, I went down to the dealership the following Sunday, one full week after purchasing the car. I again met with a sales manager who confirmed that this is their policy, and furthermore confirmed that this happens all the time. I was shocked. I said, Really, you do this to your customers all the time? He explained that it happens at least once a month. I literally didnt know what to say, and I left.3 days later, I finally spoke with the General Sales Manager, Rob Knapp. The initial call was promising. Rob seemed genuinely interested in trying to resolve the situation. We ended our conversation on a very positive note. A day later, Rob called me and left me a voicemail. I called him back about 5 minutes later and had to leave him a voicemail. He also gave me his personal cell, and asked me to text him, which I did. After getting no response a day later, I called and texted Rob again, and never heard back from him after that. After a promising start, Rob too completely dropped the ball and failed to deliver any better service or resolution than his employees. To say I was upset and disappointed was an understatement.Finally, after spending two weeks dealing with this situation, spending a full day at the dealership, countless phone calls, texts, etc. I decided it simply wasnt worth my time anymore, which I believe is what the dealership was hoping for. They stalled me into submission.

My wife and I initially just wanted to compare mid size SUVs. Vince Lombardi was knowledgeable and knew the vehicle inside and out. We were offered a test drive and my wife said hands down that the Atlas was the vehicle she wanted. We were happy to purchase our third vehicle from you guys. Always an outstanding experience.

As usual there is a complete lack of communication from this dealership’s auto shop. I have told Larry Miller Corporate about the issues in the past but it’s clearly not something they want to fix. They were asked to check the brakes while they had it. The car was dropped off at 10:45 am for our appointment at 11am. We called them at 4 pm to check on the status of the car. They were going to need it next day too. Not to perform any work but to provide an estimate on the brakes. Turns out the car was over mileage for that to be under warranty still. Why not say that upfront? Makes zero sense to me. I hate this service department. I have asked for call backs, information, help to understand why it takes so long…I’m met with lame excuses and never given call backs. Needless to say if it wasn’t a warranty service appointment, I would not use this dealership’s service department.

I bought a pre owned vehicle from Bryan Wesley at Larry H. Miller Volkswagen. They deal was worked out mostly online. Bryan was great at getting me the information I needed. The vehicle was in excellent shape and there were no issues. I love my new car and recommend Bryan and Larry H. Miller Volkswagen.

Kyle was great! He was on top of it and thorough. Smooth experience because of him!

Although I was not thrilled my van needed service (the idiot engine light was on), I found the service people very polite, helpful and informative. I was kept informed of the progress and asked if I wanted to continue. To top it off, when my vehicle was ready and I had no ride to get there, I was given a ride! Top notch service.

Service writer was excellent he was cordial and professional, while the repair of the fuel was good the outcome was not.....I traveled to California the next day and as I’m getting closer to my destination the APC warning light come on and I start to loose power, then the engine light comes on. I drove it to a dealer nearby they tell me that a rod that actuated the turbo is broken.

Barb is the Best! She has helped me with servicing my GTI for many years now and I keep going back because of her knowledge, exceptional customer service, positivity, and sense of humor.

The staff was very helpful and straight forward with all their work. Thank you Michael for your help in the service department, you were awesome.

Best experience ever Vince was amazing

First I had 5 free oil changes and the last service man was trying to sell me oil change packages therefore I did not take my car there for service as he never let me know I had 5 free. Second there was a recall on my car that requires it be there most of the day so instead of someone calling to either change the date so I could have a rental or get one myself i will need to return for another day....3rd no where to go unless you walk...3 hours and no Lyft drivers in the area....Do better!!!!!

This dealership really knows how to take care of their people. I’ve done business with other companies with my bug but no one beats this dealership. No B.S. and complete honesty, they go above and beyond to make sure you and your vehicles are taken care of.

Trustworthy reliable polite staff, all my questions got answered and I did not have to wait for long. I’m endlessly grateful!

Little Richard, BIG savings!! Best salesman ever

Great place to purchase a vehicle!’ Staff friendly and took all the safety measures to make my experience secure. Well worth the flight from New Mexico to get my new ride!! Will buy from them again!!!

Last time I was there the old lady in service tried to do a bait and switch on a brake pad replacement price.Had to get multiple people involved to resolve the issue. Do not trust these people.

Good communications ... answered my questions thoroughly and clearly ... willing to work with me on scheduling, at my convenience, a follow up for a longer evaluation needed for another issue ... friendly, personable service coordinator... I was confident I put our vehicle in good hands.

Friendly, competent, responsive and transparent (i think!) service from Elijah and team even for an inexperienced shopper like me. Good inventory as well.

Great service each time I go. Every service manager has been amazing.

Very easy drop off process. Mike, the service advisor, was great made sure all of our questions were answered. While getting your car serviced is a necessary evil they make it very easy

Great customer service every time I go. And I like how they send me emails to let me know when car should be serviced.

I arrived off the highway and with no appointment on the latter part of the afternoon. Thus I was not expecting to be greeted warmly.Yet Barbara was, from the very start to the point of departure, a model of courtesy, friendliness and professionalism. The service performed on my Jetta was also top rate.If I lived in Avondale I would undoubtedly be a repeat customer. Since I am not, the best I can do is praise Barbara and my mechanic for their fantastic service, and recommend your establishment without any reservations.Sincerely,Gustavo A. BujandaAllen, Texas

From the purchase experience to the way we were treated at the service department for a recall notice, we have been treated fantastically!!! We drove 3 hours to use this dealership and they have won a lifetime customer.

The experience at Larry H. MILLERS VW was totally positive. From the Service manager to car salesman, Larry to finance people, Juan and Michael. They were cordial, helpful and exhibited true intentions of doing their best to give us the best deal.Thanks to you all

They are always helpful and courteous. Service is fast and reliable. I highly recommend there service.

Go to a different dealership. We spent 6 hours just trying to do a lease buyout because the sales person (I believe TJ but he actually never gave us his name) was trying to help every other customer while he was also helping us). Re-did paperwork multiple times because of issues with important information being filled out incorrectly by the sales person. They had to keep my car over the weekend to fix an issue with the oil can, gave me a loaner and then today the sales person called my husband to ask when I could bring the loaner back but didn’t know if my car was done yet. Then the sales person calls me and tells me I need to bring it back ASAP because it’s someone else license plate on the car, then proceeds to text me asking if I’m there yet. I pick up my car, and they don’t even have plates or a temp plate (I came from out of state). It was one fail after another. We are planning on upgrading my VW later this year and will absolutely not be returning to this location.

The service people are great to work with. Gets you in and out. Cleans up the car re: car wash, wipe down inside. Text reminders. Calls when done. Works with you if you can’t pick up before 6 pm

Thanks to Bryan Wesley and Fernando. They worked really hard to get me the best deal possible on my Passat. I appreciate the hard work . Thank you Avondale VW.

Rey was awesome. Very knowledgeable and friendly. He made buying the car very enjoyable.

Great experience, very attentive to customer’s needs and auto work was actually completed earlier than was advised!

I bought a Tiguan here last year, great experience, I got a great price (around 4k less than other dealer), and I was in and out in 2 hrs, kudos to Michael Abalos from the sales team and the finance department too, they were patient and efficient.

Our 3rd VW this time was the best experience easy quick and very professional thanks to whole team.

The Service department was very accommodating when the resolution to the diagnosed problem did not correct the issue.The issue has not yet been resolved, but I am very satisfied with the way they are handling it.

The guy from eric from service department was a grate help, honest outgoing and blunt about everything i needed to know about my Q5. Thanks you eric for the amazing and outgoing service and grate experience im forsure coming back to this location 🙏

Our salesman was great, got us in the car we wanted. Great dealership!

Working with Elijah in Sales was great - A great experience. He made everything convenient and easy and provided (and continues to provide) great customer service!Waiting on the Finance department wasnt a good experience - waited several hours before meeting with them. Once we met with Finance, the process was easy and relatively quick. But all the waiting around for the day wasn’t a positive experience. Suggest they add Finance staff for busy weekends. Again, the sales portion was great, and once we met with Finance, that was good too. But waiting around = not great.

Michael Abalos was awesome! He knew exactly how to help me and my family chose the right vehicle and kept it well within our budget! This was the easiest, fastest car buying experience of my life! I will be sending all my friends and family to Michael. Thank you again for the wonderful experience and going above and beyond!!!

Had an EPC light come on, while on my way to work. My Passat felt very choppy, it shook like crazy, as soon as I stepped on the gas. I called Barb at Larry H. Miller Volkswagen in Avondale. She was awesome, she asked the right questions. I got the car into the dealership, Barb got us a rental, got my oil changed and the 60,000 mile check-up, 2 tires and rotation, plus the work for the EPC light, which turned out to be an electrical harness and Volkswagen paid for it. My car runs like brand new again. Thank you Barb and Larry H. Miller Volkswagen!!

They really take care of their customers. The moment I pulled into the service drive I was greeted by someone wearing a mask. I saw them wiping down cars before getting in them and everyone had a smile on their face. I will definitely be returning for future repairs when needed!

The service was great they treated us well Ray the guy that helped us was the best The only thing is they gave us a brand new car out the door with no gas in it that were happy

I bought my first car thanks to the amazing team at Volkswagen! Michael Abalos did an outstanding job with helping me buy my first car. He was quick, resourceful and made the whole buying experience an easy, fun and comfortable experience. I highly recommend this dealer and Michael in particular! They don’t treat you like customers but more like family.

We received excellent service from Elijah. After having our 2018 VW Jetta Wolfsburg serviced, we received a call saying that they loved our car and wanted to give us an offer. We sat on it, and thought about it for a few days. Originally we wanted a Atlas but it just wasn’t in the cards for us, so we decided on a Tiguan. Elijah went above and beyond by communicating with me via text, and bringing the Tiguan to the house for us to check out. He worked with his managers to get us the deal we wanted, and he did just that. The finance guy that helped get everything together was also very friendly and helpful. I highly recommend Larry Miller Volkswagen if you are in the market for a new Volkswagen. They are not pushy, and or your typical cars sale people. They actually care and try to help in the best way possible. We had a very excellent, and quick experience. Thank you guys!