Painless process we were in and out in 30min after negotiating over the phone. Saved 3000 over what another Mazda dealer was offering as their best deal. Will visit again for our our next car purchase. Thanks George and AJ!

Judith was amazing. Very friendly and helpful. She made the whole experience easy going. Lynn helped assist a little and he too was very friendly and helpful. We would highly recommend this location!

Omari Billingsley was excellent. Very friendly and professional but not pushy. Offered an extended test drive, which was really helpful. Negotiating terms with him and the manager was also very professional and fair. I live out of state, but would come back to town just to buy another car from Omari and his team. Thanks!

Thank you for such a pleasant experience! Judith, Lynn and Mr. Nick were so helpful and listened to my desires for a car. Thank you for all the patient and professional work as a team, It is much appreciated!

If you need a car, see Adrian Alvarez! Process was fantastic from start to finish. No high pressure sales gimmicks like other dealership I visited when looking for a new car. He worked with my hectic work schedule to coordinate a smooth visit. The pricing in straight forward and they’ll even listen to you if you’d like to decline an option. Price was fair and they even worked to get me more for my trade-in than their initial offer. Financing was as quick as any loan process I’ve seen. I love the new car and I will continue to service both our Mazda cars at this dealership.

Great, painless and worry free experience!!!! I always dread buying a car , but Horne Mazda, David Potts, made us feel comfortable and at ease. I feel we got a great car for a good price. He paid attention to detail in what we wanted and in getting the car ready for us. He made sure we left with a safe and sound vehicle. Thank you for all your hard work...

Adrian, was most helpful in what was to be a drop off my wife’s car to have the tailgate fixed but ended up trading in and purchasing a new cx30 gunmetal grey. Ty you to omiari as well who got me started til his appointment arrived.

My experience at Horne Mazda Avondale was amazing! I first started my journey with Omari Billingsley. He was very friendly and welcoming as he kept in contact with me to ensure that I had all the information to purchase my dream car. His great customer service and patience is what made me travel over four hours to Horne Mazda Avondale. I was met by David Potts, who put me into in my dream car. He is such a nice person and did everything he could to make sure I was happy with my decision. David made it his first priority to understand my wants and needs. I couldnt have asked for a better experience than what David provided at Horne Mazda Avondale. When I finally selected my dream car, I met with Jarvis Newman who made the paperwork process simple and quick. Jarvis ensured we understood what to expect and how long it would take. He answered all of our questions and put together a great deal. I appreciate this team and their amazing customer service. It was worth the drive and I would recommend to anyone to stop by Horne Mazda Avondale!!

Josh Olsen is always fine for meI have visited to check my new car, he listened me carefully and I satisfied with all process. Quickly and politely. Thank you

TEN STARS!!!I am a repeat customer to Avondale Mazda. However, this was my first time doing business with the new owners and management. If I could give the Horne Family and the new and improved Horne Mazda Avondale ten stars I would. We experienced quick, professional service and didn’t have any of our time wasted. No back and forth and got the best deal we could find in The Valley. The GM Kim, came out and personally made sure we were satisfied with the deal. Anyone out there that has had a less than perfect car buying experience elsewhere should give the new Horne Mazda Avondale a shot. Take my advice you won’t be disappointed!! Go in today and ask for Tyler he’s the one that helped us purchase our car! Nick the GSM was great too. Great job guys! We will keep coming back and keep telling everyone we know how easy it was to do business there!!!

I had an awesome experience buying my vehicle at Horne Mazda in Avondale. My salesman was Adrian Alvarez. He is the best. He made the whole experience go very smoothly. He is very professional and just a great person. He is an asset to their company for sure. Ask for Adrian.......

This was one of my best car buying experiences!!! They had the exact car I was looking for , with the exact price as advertised . I walked in with my auto loan amount from my bank and they not only beat the rate I had. They also gave me asking price for my trade in!!! I recommend checking this place out. Ask for David Potts!

I would highly recommend coming here if you want a quick and easy process. I traded in my vehicle and left with a new one within 4 hours. Just make sure to ask for AJ when you come in!

Angel and Jarvis were great! Angel is exceptionally knowledgeable and enjoyed buying a car with him. Jarvis is so kind and joyful. Hard to get annoyed with a finance guy who is so fun to be around. Best car buying experience ever!

Great Dealership if you are looking for Mazda this dealership and specifically ask for David Potts. David has been fantastic to work with. He does amazing work and follow up. He gives the best deals. Very responsive. If it were not for David we would not have bought the car! He is amazing!

I had a great experience buying my car here! Josh Olson helped me out and was super nice. He was super friendly and was never pushy like most places. I have bought another Mazda 3 at a different Mazda dealership and the experience wasnt even close to this. Overall I recommend checking this place out.

I traded my Toyota CH-R for the Mazda CX-5 and I got exceptional service from Brandon! Brandon was extremely helpful on getting bus a great deal on the car. Brandon went above and beyond to take care of us as customers. Constantly making sure we were comfortable and also getting us out in a timely manner. Brandon also made sure to get a good value for our Toyota so our negative would not be so high. Over all I am extremely satisfied with Brandon’s service and looking to make Mazda our forever car home!

AJ was very helpful with the process of trading in my current car and getting me into my new car. Everything went smooth and I’m very happy with his customer service.

Went in to buy a car on a whim, Judith so graciously stayed late on Halloween, and she was fantastic and made my car buying experience very smooth.

I LOVE my 2020 Madza CX-5 GT.It looks AMAZING, it drives AMAZING and the Staff was AMAZING.The experience was AMAZING.BEST Service Dept. in Arizona. 5-stars

AJ was amazing! Very helpful and informative, great attitude throughout the entire experience.

This was in awesome experience with Horne Mazda. I came in and Josh Olsen took care of me. He was great polite. I will recommend this dealership to all my friends 10/10

I just got my 2018 Mazda cx-5 SUV and I love it thanks to the wonderful Team at Horne Mazda Avondale! Joe was great in assisting me find the vehicle I was looking for and was very kind in doing so. Jarvis was also great in assisting me through the financing process it was quick and easy. Johnny the Sales General Manager who worked hard to get me inside the vehicle I was looking for. He was kind and patient with me, They exceeded my expectations with there Excellent customer service and showed me great hospitality. They made me feel welcome and were very genuine and professional. They were able help me when other dealerships would not give me the time of day! If your looking for a new car this is where you want to go. They go above and beyond to get you what you want and in doing so I felt valued as a customer.

My husband and I bought a new Mazda CX-9 last weekend. Our friends recommended Horne Mazda Avondale, and we now will do the same! From the moment we walked into the dealership we were treated like guests, and not customers. Tyler was great! He made things simple and transparent. We felt like he helped us buy a vehicle, rather than sell us one. Thank you Tyler and Horne Mazda Avondale. We will be service and sales patrons for life!

We bought our Mazda 6, and had one of the best experience ever. People from salesman, managers and Finance did a great job. This was Feb 2019. Figured go back and buy my daughter her first car. Walked into dealership and found out new ownership. We found a car and this time the experience was pretty horrible. It’s like they did not want to sell a car. Wanted ridiculous amount of money down, a car under 12k and would give her no chance. The only good thing about our experience was the salesman, Brandon Rivera’s, but as a salesman you can only do so much. He did his job, but everyone else FAILED!! We walked over to Earnhardt Honda. They actually talked to us and got my daughter into her first car. So if it’s a first car your looking to get, Horne Mazda os not the place!!!

Omari was the best salesman I ever worked with. Told me everything I needed to know about my New CX9 I would highly recommend him to anyone

Just had such an easy and pleasant car buying experience with Adrian Alvarez @Horne Mazda Avondale! Friendly and straightforward. I would highly recommend coming and asking for Adrian.

Judith was great to work with, super accomidating, and very kind. Cannot reccomend enough, truly appreciate how upfront and honest she was. Price was right and we will absolutly consider coming back if we need another!

Judith was great!! Friendly,. knowledgeable, very informative. Great experience!

Great service and price. Everyone was very nice, helpful and friendly.

Made us feel welcome Aj was a big help love our new car

We have been so impressed with Tyler! His commitment to service did not end the day we drove the car off of the lot! He has been so helpful every time we have had a question. We have not experienced this kind of service at any other dealership. Highly recommend Tyler and Horne Mazda in Avondale!

Bought my first car here from David Potts. He was extremely helpful, and didnt make me feel dumb. Ive been to other places that immediately judged me for being a young female. All my questions were answered and they explained everything to me in a way I understood. Highly recommend Horne Mazda Avondale!

Josh gave me the best service here. he was super helpful with questions that I had and had me sold on the new car that I got, which my family loves !Thanks josh. Supper happy with the experience

Terrific experience from Horne Mazda Avondale. Josh Olsen was excellent - no pressure and listened to what we had to say. Went out of his way to make the sale.

David was a great. Super helpful throughout my first time buying experience. Couldn’t recommend him enough.

I had a great experience here! I loved my 2017 Mazda 6, but it was time to upgrade to something a little bigger, so I traded in for a 2021 CX 5! David understood my needs, I really needed something that fit my travel lifestyle, and fit the dogs safely! No one pressured me to buy, it was comfortable and easy. I also appreciated them staying late for me, as I was not able to get there until in the evening after work. I realized a couple days later that I forgot a pair of nice glasses in my trade in, and David already had them waiting for me. Highly recommend!

This has been my BEST car buying experience ever. From Sales to Finance, the friendly non-stressful environment allowed me to be comfortable with my decision. David Potts gave me a full tour of my Mazda CX-5, so I left with zero questions. Rubin was able to find the perfect fit and show me exactly what I wanted. The finance team offered me fantastic warranty and Gap insurance options. I would definitely recommend a Horne dealership over ANY in the Valley. Molly

I worked with Omari, and he paired me up with the perfect car for my family, and gave me a fair trade-in, for the car my family outgrew. Sending anyone I know, his way!

I waited 3 hours for an oil change that was supposed to take 1 1/2 hours. The waiting area is not kid friendly as advertised (I understand not having toys out in the waiting area, but why is a place with glass coffee tables being advertised as kid friendly?). The only reason I gave it 2 stars is because of the customer service of the car services team. They were all so nice!

Experience was fast and easy. Thanks Omari!

I met with Joe and Virginia. Joe used every minute of my visit in a timely manner. He was honest right from the beginning and was willing to work with me to stay in the price range I needed to be in. They fairly evaluated my trade and gave me the most. Joe also informed of all of the promotions/discounts I was eligible for and really worked with me to satisfy me as a customer.Virginia was amazing. She was patient and kind while I was a nervous wreck and explained every single item that was an option to purchase.They both treated me and my kids like friends and will return in the future.I highly recommend Avondale/Horne Mazda.

Great experience! Customer service was great with constant communication and no games. Asked for the best price on a new CX-5 and that’s just what I got. I felt respected and valued as a customer. Tyler did a great job from start to finish!

This was one of the best car buying experience. Highly recommend David Potts. Thank you for treating us like family. You have an incredible energy about you.

My experience with Horne Avondale Mazda was great! I initially went to go purchase a 2021 Mazda 3 but it turned out that they were out of stock but were going to have some delivered soon. I pre purchased the car. The finance guy Jarvis was amazing and made the whole process easy and fast. My salesman was Omari, who went above and beyond in explaining all of the features of the car without having the car there. It only took a week and a half for the car to arrive, since I had already taking care of the financing process all I had to do was go pick up my new car and once again Omari was great and showed me all the features of the car. I highly recommend Horne Avondale Mazda. My whole buying experience was fast and easy.

Such a great first experience here at Mazda! Omari was beyond friendly and helpful in choosing my new vehicle. Definitely recommend Omari at Mazda Avondale if your looking for a new car and want excellent customer service.

I was contacted by multiple car dealerships when I showed interest online for a Mazda CX5. There were multiple Mazda dealerships closer to my house that I could have gone to. I chose to do my business at the Avondale Mazda and could not be more pleased with my experience. Adrian and the guys in the finance department were all fantastic to deal with. I never once felt pressured or like I was being taken advantage of. Great experience and I LOVE my new car!

Absolutely phenomenal experience working with David Potts. David worked for me to get the car and price I wanted! No pressure whats so ever . They didnt go back and forth or keep me waiting all-day ! David you are the man and Horne Mazda Avondale is blessed to have you represent them! Thank you for treating us like family! Love my Mazda CX-9!!!

AJ and Johnnie were awesome!! They dealt with my MANY emails and got me in my dream car! I got everything I asked for and more! I couldn’t have asked for better salespeople!

The entire team at this Mazda dealership is outstanding. I called after another dealership treated us poorly, i talked to Nick and his team and they managed to meet a great price and made it a quick and simple process. I highly recommend to use them for their quality, professionalism, and willingness to be the best Mazda dealership in the valley!

Today we had a long, productive day with wonderful staff at Horne Mazda Avondale! We were very satisfied in getting a car with exactly what we realized we would be very happy with, feature-wise, at a very fair price! And a very relaxed atmosphere! High praise for our attentive sales person, DAVID POTTS. Ask for him!!!

Omari Billingsley was outstanding and made my husband and I feel very comfortable and well taken care of. We appreciate his help and excellent service!

David and Jarvis were absolutely incredible! They were so helpful in getting my partner set up with a new vehicle. So kind and friendly, as well as going above and beyond to make sure that we were taken care of before we drove off. If I could give ten stars I would.

I rarely write reviews at all but if I do it means a person or place is or did something great. With that said, Id like to say a big thank you to Jarvis and AJ for getting me the best deal on my new 2021 Mazda CX-5 Signature. You took me out of a high monthly payment to a more reasonable one. Highly recommend these guys. #zoomzoom

Took my car in for scheduled maintenance and to have an inspection done. They were timely, informative and very friendly. The woman at the front desk made everything easy. The mechanic who did the service on my car even provided links to videos of him doing the services on my car including showing me that my drive belts were cracked instead of just telling me. Its a nice touch that shows the honesty of the services provided. Ill keep coming back; only makes sense to let Mazda keep up your Mazda!

Joe took great care of my boyfriend and I while we were here at Horne Mazda. He showed me the car that I had initially had my eye on and then a car that he thought I would be interested. The process was seamless & was really able to work with us numbers wise. Great service and will definitely be coming back!

Had a wonderful experience! AJ was so patient and helpful to make sure we got exactly what we wanted! The whole experience was great!

I bought my Mazda CX-5 back in April 2019 from this dealership and I just love it so much. We decided to end our lease early. I came to the dealership and met Brandon. He is such a kind and customer oriented individual. He gave me one of the best quote ever, « return your car for free, all expenses paid». Yes that’s right. I turned in my car and walked away. Thank you Brandon and the dealership for the amazing service you provided. When i need another car, I’ll be back for sure.

I had a great experience this past weekend with Omari and AJ at Horne Mazda in Avondale. Both were super helpful, friendly and really made the transaction easy and fun! I would absolutely recommend anybody to let them help find you a new car. The management team and finance team was also exceptional to work with.

I give Joe at Horne Mazda Avondale five stars. He made the process of buying a new car easy, efficient and painless. He professional and kept informed throughout the many steps involved in purchasing a car. Virginia in the finance area was friendly and professional. Thanks Horne Mazda for a great shopping experience

David Potts was amazing. Made us feel right at home! When your looking for a car it would do you food to go see him!

BEST car buying experience Ive ever had. So fast and easy. our salesperson, Omari, was patient and made sure we got into the vehicle that was right for us! Jarvis, in Financing was SO fast with the paperwork and has his process streamlined! Were Horne Mazda Customers for life.

I got my 2021 Mazda 3 Select with the help of Joe he and the team did a great job. Told them what I wanted and they gave me no high pressure tactics and I walked out with what I wanted. Thanks guys.

Worked with Garrit in auto services and had a great experience! Garrit really went above and beyond to fit my needs. Will be going back for any services in the future!

I recently purchased a new 2021 Mazda CX-9 Signature from Avondale Mazda. I have purchased over 30 new cars and trucks over the last 50 years and this was by far the best experience . When you go deal with superstar salesman Omari Billingsley. I was greeted cordially by a neat appearing young man who made me feel immediately comfortable. He was easily the most knowledgeable about the several vehicles reviewed that and I have ever encountered. Omari was able to skillfully take me through the whole process including negotiations. Ask for OMARI, you won’t be disappointed. Dard Price

Mine was an absolutely horrible experience at Horne Mazda. I was a returning customer, with an appointment, and was left waiting so long that it was over 7 hours for my transaction to be completed. Management was aware of what was going on that night.You have options, do yourself the favor of picking another dealer.

Terrible. I bought a vehicle here, less than a day after purchasing I noticed the a/c was off. When I took it in, the man in the service department told me I just didnt know how to turn on a/c. I took it in a second time, and was told no issue was found and that the a/c was working as intended. Mind you, I could be driving for an hour and my vehicle was not getting cool, let alone cold. Took it in a THIRD time, was told to take it elsewhere, even though their Sales Manager Nick, was telling me to my face something was wrong with my car. After being advised to take it elsewhere for a diagnosis, my car was taken in. It has currently been in the shop for over 6 weeks, and I have only been called ONCE to get an update. When I call, the call suddenly drops and I cant get a hold of anybody. On one of the occasions, someone answered but hung up as soon as I started talking. I have been very, very, very patient. The shop where my car is at contacted me, and it has been ready to be picked up by Mazda for OVER A WEEK. I have been trying to call Mazda to let them know so I can go pick up my vehicle and have been more than unsuccessful. In conclusion, I have owned my car for about 2 months, and it has been in the shop for over six weeks. I had to fight to be taken seriously, and to have my vehicle looked at. As a reminder, I noticed it off THE DAY AFTER purchase. Absolutely terrible service, they dont care.

It is a shame that in this day and age there are still bait and switch type businesses. They advertise a certain price on the website and when you actually come to purchase, they add on a lot of fees as accessoriesI was excited and ready to purchase a new car from this dealership. I called before I drove down to verify that the discounted price they advertised was the actual price and the discount applied to everyone. They were about $1500 cheaper advertised on their website then other dealers.What this dealer does is really pretty despicable and dishonest to say the least. After selecting the car I wanted, they first produced an invoice that was not what they advertised. Only after I pointed this out did the sales person (Tyler) go back to the manager and suddenly the price changed to what they advertised EXCEPT they then add on a lot of additional fees that no other dealer adds. One such fee was labeled as an accessory when I asked what that was for, they said it was for an exterior paint and interior seat extended warranty. Something called Safeguard or similar name. I said I didnt want that and to take it off. I was told it is mandatory and that it was not a choice and that all customers were charged this (over $2500). Since when does an optional warranty become mandatory? This is obviously a way in which they advertise a certain price then add on these additional accessory fees to bring it not only to the cost of every other dealer but actually MORE then any other dealer. Classic bait and switch.I declined to purchase from them and instead went to a more honest and respectable dealer. I found it even funnier that after my visit, I received an e-mail from a manager asking about my visit. When I wrote back to them in an e-mail about the added mandatory warranty fees and other costs and how I thought this was very dishonest, she replied.. it is best that we part ways and you do not purchase from this dealer. I think that says it all about their practices, professionalism and honesty.Dont be fooled by their advertised prices on the website.

AJ was awesome to work with. Provided me with all the info I wanted on their vehicles. 10/10 services. Thanks a.j!

I was in the market for a new car and came across this location. I was looking at getting into a Toyota, however, upon visiting here, my mind was quickly changed. I found out the reason why Mazda is up and coming. Adrian Alvarez was the sir who helped me out. He was very patient and helped me tremendously as a first-time new car buyer. Any questions I had, he answered in an expert way and did a thorough explanation. The process was as simple as it gets. I am extremely happy with my purchase and excited to visit again when I get a new car once again. I may be a Mazda owner for life. Thank you again to Adrian and the entire dealership!

I just moved down here and overall it was an amazing experience, everyone was very nice and very helpful with any questions I had or if I just didn’t understand something. David Potts was who helped me overall he himself made me feel comfortable and was very helpful through the whole process!

This was one of the best car buying experiences!!! From the sales staff to the managers to finance everyone was wonderful, kind, knowledgeable, and went above and beyond to make sure I got the car I wanted at the price they promised me absolutely no haggling! I would buy from here again in a minute. I now have a beautiful new Mazda CX-9 signature that I love! Thank you Horne Mazda Avondale

Great service Pat is an awesome salesman , very honest and got much more for my trade than I would have thought.

I’m over here at Horne Mazda, Aj was a great salesman and I recommend him to anyone trying to get a Mazda. He’s really cool and relatable and understands what you’re asking and explains everything really well.

Im not a fan of spending all day at the dealership and the long process involved. THIS was possibly the fastest and easiest in person car buying experience Ive ever had! Omari was patient and friendly, direct and easy to make a deal with. He listened to each of my needs, took me on a test drive, and then we made a deal. I came to the dealership just to LOOK and test drive, and because it was such a great experience, I ended up buying this day. Jarvis in finance was also very friendly and made the signing process fast and easy! Interested in a Mazda? Go see Omari at Horne Mazda Avondale!

David is awesome!!! Thank you so much for all of your help. A great experience and highly recommended.

David and the team made my first car-buying experience easy, comfortable, and exciting! I love my new CX-5 and highly recommend visiting Horne Mazda for your next car purchase! They went above and beyond for my family and I!

I saw the exact preowned Subaru Outback that I was looking for while doing a broad search online, and got a quick response from Adrian at Horne Mazda Avondale. After a couple emails to confirm that it was still available, I set up an appointment to view it. In the meantime, I asked a couple questions via text and got a quick answer, and I was greeted with the car running and cooled off when I arrived. I set my limits and terms, and Adrian was able to consult the powers that be to match those terms and got a fantastic value for my trade-in and financing I was comfortable with. Throughout the process I felt listened to, had a great conversation in between numbers and protocol, and I was in and out between 3:15-6ish, which is a record in my history of car buying. I can easily recommend Horne Mazda Avondale, and youre set for a smooth transaction if youre matched with Adrian!

I liked working with A.J very knowledgeable person, thxs

In all honesty, experience here is 5-star. From the moment of the test drive to the final signature. All the team involved in our car sale process was on point. AJ (our sales rep) was very knowledgeable about the CX-30 & CX-5. We walked us through both of the cars different features and specs. He was extremely patient when it came to negotiating and was always looking for how he could create the perfect deal to fit our needs. David was also great. He was there at the perfect moment to finalize our negotiation and get us an awesome deal. Like he stated “it’s about what you feel comfortable with”. So he definitely hit that mark. Finally, Jarvis, the finance manager, will walk you through a quick process of creating the finance package for you. Also extremely knowledgeable in his area and therefore explains with great detail about each paper you’re signing.Each step of the way was just better and better, and at the end of the night they even stayed later than closing just to get us finalized and out on a new car.If you come here, you’ll be appreciative about all of these steps.Just Don’t hesitate. This is the first dealer you should visit, and I’m pretty sure it will be the only one you’ll want to come to while you’re here in the Phoenix-Metro area.Great experience.

Great place! Got my vehicle here and I love it!! Thanks to Anthony for helping me! Go see Anthony he was amazing great customer service!

You will only get great service the day you purchase your car. After that you become an inconvenience for everyone here. I was on hold for over 30 min just to get the price of an oil change for my cx5. I had an appointment at 2 pm dropped my vehicle off at 1:50 and it’s currently 5:15 and I am still waiting. Everyone will sit around and do nothing with an upset look on their face. I have owned 3 cars from Chevy and my 4th I decided to go to Mazda… Big mistake. The car is beautiful and everything I expected but the service makes you doubt the purchase

This review is for Nick Nicholas. This is the worst customer service from a sales manager that I have ever received. Lost his sales person a sale simply due to his attitude and his unwillingness to even have a conversation regarding the vehicle. I am well aware how car sales is done and for the manager to steamroll his sales staff by refusing to work with their customer when the salesman is busy is downright pathetic. Made excuses for lack of communication despite email, text, etc. all being perfectly viable options of communication when a phone call was missed and promptly returned. Unbelievable.

Excellent service given by Josh Olsen even it was raining late helped a lot. Always looking for the best for their clients.

We just bought our Ford-up at Horne Mazda Avondale. AJ was very helpful and finance was very helpful. Thank you AJ & George for making this an easy experience!

I went to go buy a car I like on the capital now app and I walked in to the dealer and met the most nicest sale man name AJ Muhammad , he is nice and friendly and he really helps you with any question you have about the vehicle, we went on a test drive and he was very friendly , I recommend anyone that’s want to buy a car ask for AJ Muhammad he will be great to help you out , thanks …

Weve never given an auto dealership a review, but we feel compelled to do so now. Our experience with Horne Mazda Avondale in Arizona wasnt just painless, but actually quite pleasant. Ruben Mendez was very helpful by waiting for my husband to fill out paperwork at CarMax for the sale of our BMW and then drove us to the dealership. Joe Livingston first spoke with us in El Paso, TX until he found the SUV we were looking for. Jarvis Newman in finance was very professional as he went over the entire process before we signed our life away! LOL Joe had us covered from the time we spoke on the phone up until we waved as we drove away. I cant say enough good things about the staff at Horne Mazda. Joe was gracious in making sure we were comfortable, which included our 2 small dogs! We never had to ask for water and actually they have a beverage center for hot chocolate and all types of coffee. Again, thanks Joe and to all of you for making us feel welcome. By the way, I LOVE my new Mazda SUV!

I just want to share my experience buying a car at Horne Mazda Avondale.The dealer makes the process tedious and deceiving. First, the seller Omari Billingsley does not listen to the customer about what you want in the car, he only tries to lure you into buying, once you got a total price of the vehicle that you are interested in, he does the trick of “that car is already sold” so you have to chose another one, in that moment he offers whatever he has there, not checking for what you originally asked for, I wanted an All Wheel drive, he sold me a Front Wheel drive and I realized that mistake the next day reviewing the papers. No wonder it seemed a fair price. Be careful.Another thing even more important is that during the negotiation or election of the car to buy, he tells you that the car comes with the Accessories, never mention that some of those are just extended warranties, never calls them like that, I will tell you the names here, so you can identify them in your contract.What he calls accessories, are listed as follows:VTR $299, this is Vehicle Theft Warranty (dont you already have that with your car insurance?), Window tint, another extended warranty, window tint service plan $799 and the most creative of all, Smartshield $899, 10 year Appearance Protection Plan, that protects the paint. That is just an insurance that not covers even scratches in the paint, it covers acid rain. How often do you get damage from acid rain?What they do not tell you is that you have 30 days to cancel all those unnecessary service-warranty plans. But they deny and refuse to cancel. If you ask if those are warranties, no, they call them accessories. Since when a warranty, insurance policy or now called protection plan is embedded in the vehicle? I sent them the form to cancel those warranties and they still refuse to do so.If you want to cancel, the seller, Omari will send you with the finance Guy, George, the finance guy says “I did not sell anything to you, I can not scratch the add ons” and you have to pay for those unwanted service-warranties.No, I do not recommend Horne Mazda Avondale, the information is very deceptive, the contract or, better said, the papers that they give you do not specify anything clearly. Nowhere it says that you can cancel anything. Ever.Bad experience, if you want to buy a car with a bunch of extended warranties, now called service plans, go there, Omari will be happy to sell those to you, just make sure the car has what you asked for before signing anything. My advice, stay away from that place.

Recently purchased a new Mazda CX-5 from Horne. It was a zero pressure experience. Omari our sales rep was fantastic. He is very courteous and knowledgeable about the Mazda vehicles. Jarvis in finance also did a great job. The entire staff was welcoming and friendly. I would not hesitate to buy another vehicle from Horne Mazda in Avondale.

I had great experience working with David Potts! He helped me buy Mazda CX5. He is amazing to work with!

They scam you online too.Bought an item from them on eBay. Purchase order was confirmed and my card charged.After a day I got a message saying they were cancelling the order because they didnt want to ship overseas (although it is an option in their store).The refund is less then what I was charged. Maybe because they marked the cancellation as by a request from the buyer.So deeply unprofessional. So deeply sleazy.

Purchased two cars from this dealership. I believe they are under new management. The services department is a mess. No communication or follow up. Definitely will not be using this dealership for future purchases or recommendations.

I always read reviews and when I went down to this location I was greeted and taken care of by Adrian Alvarez & Ms. Trumbull in finance. Both were very professional and had great personalities. My wife got T-boned a week prior to our visit and everywhere we went no help but when we got to Horne Mazda of Avondale and got with Adrian he made sure we got what we wanted at the price we could afford! Originally went in to just get my wife a new vehicle and drove away with 2! Adrian is a awesome person that just wants you to be happy and help you get into what you want/need! He goes the extra mile in customer service and has our loyalty wherever he is! Dont hesitate and get down to Adrian Alvarez if you need a vehicle and want to feel welcomed with no pressure purchasing a vehicle!

Came to Mazda to check out their Mazda 3s and A.J helped me out and was super helpful and most importantly not pushy. Definitely recommend this dealership and A.Js help.

Had a great experience today with Adrian. Purchased my daughter’s first car, Adrian was professional and made her experience pleasant. Highly recommend to stop by and see Adrian.

Here at avondae mazda Aj was great nice person to deal with

I worked with Omari when purchasing my new Mazda. I have purchased 4 cars from this dealership and have had great experiences. However, Omari went the extra mile. He listened to what I said and was looking for and came through. He took the time to show me how everything worked, including the app. He was so nice and professional. I could tell he was smiling even through his mask! So if you want excellent sales/customer service go see him!

Drove 45 minutes for a service after I had to get off work early (which is hard to do in itself) to get there at 5. I was 5 minutes away when I called and was told no because it was to late. I can’t control what happens on a freeway and there were two crashes. This is horribly wrong. I really do not write bad reviews ever but this got under my skin bad.

Went in to buy my first car ever and Anthony made it very easy and was helpful threw the whole process

Omari Billingsley was Phenomenal! He had a Mazda CX-5 ready and running for our test drive; in the shade and the air on. He was extremely knowledgeable and detailed in his explanations with everything about the vehicle. Omari was very polite, professional, and personable. He also owns a Mazda; which is very important to own the brand you sell. We highly recommend that everyone contact Omari when going to purchase a Mazda. Omari is a definite assist to Horne Mazda dealership!