Mandy was my technician. She is very knowledgeable, friendly, and patient. She made sure I understood the new unit.

My technician, Veronica was very knowledgeable, explained the use of the machine as well as the rental and compliance responsibilities. Very good service in a very specialized field

I have been a customer of Healthline since 2002.  All your people are good, however, Bailey is first among equals!!! I am 86 years young, and she so very patiently explained things to me so very well. I have had 3 machines and no one every told me to wash supplies with warm water and soap once a week. She also helped answer the device manufacturer questions I had. Whatever you all pay Bailey—-it is not enough!!!God bless-Terry Townsend

Staff here was excellent and walked through how to use my equipment very thoroughly!

Bailey was super knowledgeable, engaging and made a new experience very easy. I didn’t know what to expect but she walked me through the entire process efficiently and accurately. Thanks for your help!

Bailey was terrific. Leaving town to attend a wedding she took time to discuss an issue I was having with my equipment after the office closed. She absolutely went above and beyond!!

Initial process was easy for a CPAP machine. However, they completely dropped the ball when it came to a recent Philips CPAP recall. I had to find out through an ad online a month later. Philips nor Healthline notified me of this.Their resupplies department was supposed to have informed me of this recall as it potentially affects my health with carcinogens, but they couldnt have bothered to send any sort of text, call, or email on it despite them having the full capacity to do so. They have an aggressive resupply process continuously calls you at 8 AM despite opting out, but they couldnt have bothered sending an automated bot call or email?Dont bother with this company if you value your health as theyre too careless.

My wife was given a quote to pay for her CPAP machine in full and at no time was there communication by the rep that the quote was contingent on the insurance companys approval or that it was an estimated cost. My wife paid the quoted amount only to start receiving monthly invoices. She initiated contact with the rep who gave the original quote to ask why she was getting monthly invoices. There was no response to repeated inquiries via email to explain what was going on for 4 months. Calls to customer support was basically as useless as crocheted pisspot and we were only able to get an explanation after walking into the office.We were finally told that the option to pay outright was not available to us due to insurance not covering it. This was never communicated to us as even a possibility. Healthline is basically leaving us on the hook for their lack of communication. It doesnt help that we basically had to hunt down someone to give us a reason for 4 months. We are still dealing with them and communication is extremely non pro active. Which means we have to call them every single time and rehash our story to some poor rep who has no idea and is not responsible.My wife was later told that she had signed something agreeing to the fact that the amount was a contingent amount. She assumed that what she had signed for was for the payment since she just handed the person her credit card to pay and nothing was communicated that she was signing said document.There has been no acknowledgement on the part of Healthline of their wrong doing despite emails showing clearly that they did not communicate the terms of what she would be paying for.This is a bad company to do business with and you can only hope that what they are telling you is the truth. Also dont sign stuff unless you verify and see what is on their computer because you might be signing away your first born child and promise to pay for their CEOs Maserati.

Great job, even got us in early! Thank you

I would like to give a shout out to Bailey! What can I say other than She is AWESOME! Friendly, kind, professional and a great sense of humor! Bailey is very knowledgeable and truly provided exemplary customer service. She is a great asset to your organization.

** Update 4/2Someone was sent out early to fix my chair .Less than 24 hours and I did receive assistance.**So, where to begin. The loaner wheelchair I was given, which should have been put in the dumpster, just had a front wheel fall off. I called for assistance, however theyre not going to be able to send someone out to fix it for another 4 days. Maybe Im just new how these companies work, and this is just the norm, but I surprised theres no sense of urgency when were talking about equipment that we depend on just to make it through our day. Maybe I wouldnt be in this situation if I had my new wheelchair, which I ordered back in early December. Here we are in April, and I still havent gotten past the insurance approval stage. And its not because my insurance company has taken an excessively long time to approve the claim, its because it took months for the claim to even be submitted. Months after I was told it was supposedly expedited. If this is expedited, I cant imagine what normal speed is, maybe never. And I suspect thats what it would have been if I didnt call a couple times a week.

1 month delay on cpap machines. No eta. No communication at all.

Bailey you were fenomenal as well as Jacky and Nicole you guys are just full of knowledge understanding and customer service oriented. I came having problems with a mask and as Jacky and Nicole and were talking Bailey understanding more of my issues than myself came out to my rescue and explain me why the problem was, not only she help me but change my life I can sleep again and happy I know I can trust them. I love you guys ! God bless you all !A couple of days later when back for them to ck my machine, Nicole and Jacky as nice as they can be clean and fix it and walla my equipment is super again.I love you guys ! Thanks for such great customer service you provide! Well done

My review is of one employee—Nicole. I was desperate to get a part for my wife’s CPAP machine. She went above and beyond the call of duty trying to find one for us. The part was not available (these things happen), which Nicole called me back to let me know. Her compassion and professionalism impressed me greatly. HealthLine is fortunate to have such a capable and courteous person on their staff.

I bought a CPAP machine from them on 2019, I paid it full. Goes forward to 2021, they contacted my insurance company and set up a rental fee every month. I called them to complain and they said that this was because I changed insurance companies, I explained that they cant charge me a rent for something I already own. They agreed to stop charging me a rental fee but denied me a reimbursement for the money they drafted wrongly. Now I got a new rental fee bill. Horrible company.

Horrible service. They do not call back when they say they will and it takes many calls to get an order filled. I do not recommend them.

If you want personal, knowledgable service with people who will stick with you until the right equipment is found--go here. I had struggled for 2 years with other companies to find a suitable mask. Bailey is wonderful. She had me try a number of masks and explained the differences in each. She worked with me until we found a great choice. Sleeping well during comfortable nights now.

My mask and machine started giving me issues that I have not experienced thus far. Bailey was my tech and took great care of me. She was funny, kind, and very personal. I enjoyed all of our conversations. I’m now more informed with all my products from Healthline. I was also very pleased with the front desk customer service from Nicole. I will continue getting my products from this company!

Even though my cpap set up was over the phone I felt like Charity Hart was holding my hand. She was very patient and answered all my questions. She really helped me and made me comfortable with my machine. She truly was very enjoyable to work with. I know I could call her for any future help l might need and she would be there to walk me through it. If I could give a ten star I would 😊

I was so resistant to the idea of using a CPAP machine. I have been delighted with my “coach”, Bailey Jenkins. She is professional and personable. She put me at ease from the start and has supported me through out the process. I can call or email, and she gets back to me quickly.-Linda B

I needed a downloaded report from my CPAP machine to submit to my doctors office. I called Healthline and was pleasantly surprised by connecting with an alert, intelligent, and engaging respiratory therapist named Bailey Jordan. As she was helping me with my issue, she was present, forward thinking, and knowledgeable. She took care of my request above and beyond my expectations. I was positively impressed and anticipate more satisfying transactions with Bailey as she serves my breathing needs.

My husband and I both have been customers for 3 years.We have had exceptional service.Very professional and informative.Bailey is amazing and helpful!!

I recently started using a Phillips Dream Station CPAP machine, purchased at Healthline.Ive been most pleased with the machine itself and the wonderful results it continues to bring me, along with the ease of setting it up and usage.Along with that, Ive received outstanding customer service with this company. Ive had several phone conversations with the following staff: Amanda, Ray, Jeff, Paula, and Bailey. My questions and concerns were answered and addressed about the equipment and overall operation of the CPAP machine; this was done with professionalism, patience, and competence.I highly recommend this company for medical products and services and I hope to continue to receive the topnotch service that Ive experienced so far. Thanks for everything and keep doing what youre doing! :)

Horrible service!!! I’m been taking care of a male and he has healthline but he never has anything on time I’m talking about his medical supplies. He has a trach and he needs to be suctioning... well this company never send the suctioning catheters on time or they just sent half of the order and then when we called KATIE she never had an explanation for that, she always said that she doesn’t know what’s going on that she will try to see what’s going on and then she will call me later but she never called me back... they need to understand that sick people needs their supplies on time or at least what they need; not less than what they need I think the insurance pay them on time so I don’t know why they don’t send the supplies on time or everything what we need on time!!!! Thankfully we are looking for another company because we are tired of this!!

Great service!Gayle and Jeff were extremely helpful in replacing my cpap machine. Even when my broken machine was provided by a different company from a different city, they were able to work with me and send me home with a new unit. I’ll turn to them for all of my replacement parts from now on. I’d recommend them to any patient that needs a machine, replacement parts or even just to have questions answered.

So the place is amazing and different than other med supply. They take there time to get you fitted, try different things, and have nice private rooms to meet with the respiratory therapists.They follow up on the phone with you, have coaches you can call, etc.Gail met with me, and she is actually one of the managers it turns out and didnt rush or anything.Its been a real struggle getting used to using a CPAP, and they have been eternally patient and supportive over the months.Thanks guys, you rock!

Robo CallsPlease ..Please stop your daily Robo Calls.. Even after requesting calls be stopped.Greats service and good folks at the company.. Why ruin your good service reputation by using one of the most annoying part of a human life..Yes! Robo calls...Please stop Robo call or have to find another source for my medical supplies...

Gina, the manager was very helpful and walked me through the setup process. Everybody I’ve dealt with at the Richardson location are positive, kind and helpful people. Great service!!!

The staff is great. I was set up on a Thursday with my new equipment and it was explained in detail (by Felix) as to what all was involved. On Monday I wanted to swap out one item and I stopped in unannounced shortly after lunch. The receptionist checked to see if anybody was available to address my questions and needs and I was quickly whisked to the back office. Jeff answered all of my questions and resolved my equipment change request. I am totally impressed. Thank you Felix, Jeff and HelpLine Staff!

Jeff was great. The new machine is easy is simple to use and Jeff answered all my questions before I even asked! Nice place!

I just wanted to say thank you to the staff at Healthline for all the great and wonderful Customer Service they give me every time i come in to see them. I Am always greeted with a smile from Ms. Shema at the desk that makes My Day so much better to see people happy and nice and kind . Everyone that works there they are some great people! So thank you and keep up the wonderful work!! See you later 😁

This is the second time Ive ordered supplies and its taken over six (6) days to receive. This is entirely to long. Is this your normal eta for supply delivery? Ive placed orders from low level clothing stores and receive orders faster than this. Can you please pick the pace up.

A big thanks to healthline for having great customer service. A big thank you to Miss Shema for always having a smile on her face and for taking the time to answer all my questions. The complete staff is great. I highly recommend this place..

Had a good experience. Tony explained the ins and outs very nicely. This was my first CPAP experience and feel satisfied and less apprehensive about coping with this change.

Everyone at Healthline has been helpful and courteous. They have been professional and made me feel very welcomed!

Jeff was patient and helpful. He was careful to walk me through everything. It was a great experience.

Both my son and I have purchased equipment from Healthline. They have gone out of their way when we had a special need. The staff are friendly and informative. We are very happy with both the staff and their services.

I had a great experience with Healthline. Gail worked very hard over several weeks to fit me with a cpap. She was kind and caring, and wanted to make sure it would work for me. Healthline took care of handling the insurance claim; it was seamless for me.

Quick appointment. Great explanation of my new CPAP and out the door! Great outfit!

Great service/experience.I talked to Jessica at their Austin office. She is awesome. Gabriel is also very nice/professional but Jessica is the best.

I’ve been using Healthline for years and they have always had excellent communication and service. So happy that my doctor recommended them!

So appreciative of all the time and attention the staff took from getting me in quickly to fitting to helping talk to my insurance company. Highly recommend!

Shema was a very good customer service rep. She helped me with all of my cpap and supply needs. Outstanding customer service from her and the team. Keep up the good work.

I came in for some cpap supplies. Jeff really new the products and had great customer service. Thank you sir

I called around to several DMEs in the area. And couldnt get my questions answered some places wouldnt return my call but when I call healthline I spoke to Jessica she answered the phone right away. She was friendly very knowledgeable and seemed happy to talk to me. She answered all my questions. I think I found the right company. I feel confident that Ill be taken care of by the staff in the Austin office after speaking to Jessica

This place is really helpful on their patients tony help me a lot to use my new cpap machine

Gail was wonderful giving me my first tutorial for my c pap. Very friend and thorough.

Extremely poor customer service. They keep misplacing my information, and dont return phone calls after promising to do so. I sent my information to them almost 3 weeks ago, and still cannot seem to get them to ship my supplies. Im making phone calls to them almost every day, and still have gotten no where.*update* an hour after posting this, the manager called and was able to get everything situated. She was very polite and apologetic, but I still think that it shouldnt have taken this long to help me.

It was a positive environment.... Very pleasant staff....

The staff and service were very kind and helpful while getting me setup with the device and mask and with getting me oriented with how to use it.

This Austin office has been wonderful. The reception staff has been friendly and helpful, on the phone and in person. The respiratory therapist was great in explaining the various options for fitting the masks for my CPAP. And I love the manner in which they handle insurance matters and automatically mail supplies according to the recommended schedule for replacing CPAP parts.

Have been a customer now for almost 2 months. Staff, especially Gayle and Shema have been very helpful in leading me through the process and have provided great customer service.

This company ripped me off!!! I used them for years with no problems - I got my sleep apnea supplies from them. Then, a couple days ago as I was checking my online bank account I noted they had debited $157 out of my account! There was no advance notification, no explanatory bill, no notice as to permission to debit my bank account. And the debit was the same week I needed to pay my mortgage. When I called, I got a totally obnoxious woman called Bethany. She clearly had no customer service experience. She was rude, officious - one of those people who always believe they are correct. She told me I had given verbal permission for them to debit my account, that they had sent me 5 bills and they would most certainly not credit my account back. She said she would send me proof. The proof was 3 corrupted files I could not open. I have taken action against them. Im sorry to say goodbye to a company that had been a reliable supplier. They must have new management. Bethanys attitude tells me they are no longer interested in retaining customers.

Jeff was very informative and a true professional. I look forward to working with Healthline for the foreseeable future.

Extremely responsive and professional. Filled my prescription same day! Follow-up has been great, with insightful coaching. Kind-hearted people. Located them via BCBS in-network directory. Dreamstation is excellent.

Worst customer service, ever. My therapist was late to her appointment. And when I asked her a question about another mask, she seemed puzzled as if I questioned her professional opinion. Then, she encouraged me to sign without looking at what I was signing. She had me read all my paperwork in the lobby. There ended up being a typo that the front desk had to redo. After being referred to them by my doctor and spending over $1000 in equipment, I expected a little more quality care. Avoid Healthline at 2601 McHale Ct., Austin.

The staff is great at Healthline. Highly recommended!!!

Used them for a couple of years, never had a problem. Any questions or problems i had on a bill or equipment were answered quickly and resolved even faster, you just have ask. O2 deliveries were always scheduled in advance and arrived right on time. Office staff were pleasant and friendly. Kimmy and Cody were rockstars when it came to taking care of my husbands care. Weve sinced moved out of their delivery area, and i miss them already.

Liked their service and support on my cpap device

Very informative. Custom to my needs and concerns.

I was disappointed that they could not schedule a day less than a month out to see me for the device my doctor prescribed. I made the decision to go with another company that could see me sooner.

Very friendly people. Made the process easy.

Aletha at front desk went above and beyond to help me get a compliance report. She is so friendly and knowledgeable, can’t wait to get my new CPAP Machine, thankyou Healthline

After I finished paying for my cpap machine, the company continued to bill me. I called the corporate office in Wichita Falls, TX to try and straighten things out. I called these or four times, but each time the line was busy. I left a message each time and asked them to call me but they never did. The last bill I got threatened to turn me over to a collection agency.They have a machine that calls every month or two reminding you that it is time to order new supplies. It has called me four times in the past week.These guys are scammers!

Do not buy medical supplies from them I was told by them when I bought medical supplies that it would be $64 then they sent me a bill for $149 additionally you can get the supplies cheaper on Amazon and where they wanted to charge me $21 for six filters I got 24 for less than that the tube they charged $19.18 for I got on Amazon for 6 bucks they greatly inflate the price of their supplies

Do not do business here, no letters no calls straight to collections. when i complained about the extra fees they said there is nothing that can be done Under not circumstance would i do business with them again, what they do sell is very overpriced and the false claims are uncalled for.

Jessica was a big help and found everything I needed for my machine.

Great service and selection!

Very informative and helpful.

Why would a place that specializes in breathing problems use plug-in air fresheners in their lobby and offices when these are known to trigger asthma and disrupt breathing for many? i have a hard time going in there.

Everyone is so helpfull!!!