I made an apt for my wifes 2011, proud to go in for past due to maintenance. I will flat out say, letting it get to that stage is my familys fault.My apt was scheduled for 9 am. We are coming from over 60 miles out. We arrived to drop her vehicle off by 9:15 on 07/072021—multiple problems at arrival.First, there was absolutely no parking available anywhere. The receptionist told me to park my vehicle on the sidewalk. Behind all of the cars already there. Which is not only illegal. But just asking to have my car hit. While turning in paperwork.Also as a business, they are still enforcing covid marking restrictions. Just to enter their business. Receptionist flat out asked me if I still had a mask in my vehicle. I told her no since the state and feds are now to the point it is a teccomendation only.They could not even get my vehicle in to be looked at. Much less anything else. Ill go back to the dealership and simply pay more than the car is worth. At least they dont make me keep a muzzle on while checking things.

I was happy with the competitive pricing and the covid precautions. I was very unhappy about the fact that they would not give me an approximate time when my car would be ready. When I called, they wouldnt even go talk to a mechanic or check the shop to get an estimate, they kept telling me it would be ready by close of business. I spent my whole day waiting on them.

I called to get a sense of how likely a long sitting hybrid escape would have a failed traction battery. The person said it would very likely have a failed main battery. This info did not align with what I read on hybrid forums.

I have taken my car here several times and have been pleased with my experiences so far. I started going here after I realized I was paying too much for services at the dealership. In my experience, the prices here are fair and my concerns are always been taken seriously.

Change Your Name to Unhappy HybridI can confidently say that I’ve never had a more unprofessional auto repair experience. My interactions were so bad, I asked them cancel the repair. They wouldn’t answer simple pricing questions and kept reiterating to me how busy they were as if I was annoying them with my business. I wanted an oil and transmission fluid change along with an inspection. Instead, I was lectured about my check engine light and spoken down to by the manager. I’m absolutely mind blown by the positive reviews on here because my experience could not have been worse.To the owner of this business, you should invest in customer service training for your front desk and management staff.Sincerely,An Unhappy Hybrid Customer

I came here *because* of the great reviews and have not regretted it. Theyve taken great care of my car and been very responsive to any feedback or concerns that I have had. Definitely feel confident leaving my car in their care.

My father had to call them when my Mercury Mariner was having some serious issues. Jason practically save my car by giving a straight answer that we could fix! Seriously amazing people.

Called a handful of shops and Happy Hybrid had the lowest diagnostic fee. Diagnosed and got me an estimate same day. They had to order the parts and repairs were completed 2 days later.

Had a good experience, Came out driving down I35 so fast, I almost went back in time. The wait was worth it & change my pruis transmission fluid. I am not sure his name but he was wearing happy hybrid uniform who is super knowledgeable & honest. Would come again for pruis.

Absolutely the best. I will never take my prius anywhere else!

Decent experience, not pushy but prices are not much cheaper than a dealer.

Fixed my car, didnt upsell me on anything I didnt ask for. Very reasonable service.

Junk Batteries. Find a specialist and not a smoke & mirror shell company

Love this place for maintaining my Prius