Right now, Home Depot and their delivery/installation service is very dysfunctional. I can not recommend them. I bought a washer/dryer in August and they have yet to deliver all of it. It is a long story, through no fault of the sales associates in the store, but this has become absurd. All over the stacking kit.The associate told me the stacking kit is in the dryer box. The first delivery people did not see the stacking kit on the order and refused to deliver it. How was I supposed to argue with the experts? The second attempt, the delivery people claimed the kit was not in the dryer box and left again. Only this time, they broke the washer and had to reorder the washer.On the third attempt, they delivered the washer, but had no dryer to deliver. They took the old, working washer and dryer away. Got a call from Home Depot that the dryer was lost and had to order another one. Delivery date is scheduled for November 6.What a mess. And no attempt from HD to try to fix this, expedite it or make it right.

Amilkar helped retrieve an item for me that was out of stock on the shelf from the overhead stock above. He trekked 3 aisles over to retrieve a ladder and brought it all the way back. After all the trouble he went to, I only needed 1 item from the box he pulled down. He was still gracious and delivered excellent customer service. Thank you!

Fun fun fun!!!! I love going to home depot during Halloween season, its like a free Halloween event for my child!!! Plus we got a pretty awesome Halloween decoration!

Good inventory and prices. Associates are friendly and knowledgeable, but very busy. Hard to get help when everyone is busy. Almost impossible to get phone help.

Absolutely fine service. I would recommend this homedepot to anyone they had exactly what I was looking for which was mold killing or removal substances and an air conditioner. Everybody was extremely polite and helpful. Also no wait in line as well I would recommend this one above all others for sureeeeeee!🖖

This is the most well-lit, inviting, spacious, organized Home Depot Ive ever visited. I nearly thought I was in the wrong store. We found everything we needed for a great value with a smooth checkout. Whether you live in a house, apartment, or van this depot will make it home.

I had a great assistance with an employee her name was Meg. She was very informed on hardware. However I tried to give her good feedback from the receipt and the user ID and password for invalid I don’t know what that’s about. However I had a great experience and I will always go to this Home Depot.

I bought this 6 mil transparent plastic online the pictures showed it being clear, what I picked up wasn’t so I called customer service to see if I got the wrong box or if this was clear she told me she couldn’t help the only thing for me to do was come in return it buy another take it home and reopen it- after she was obviously not in the customer service mood I asked to talk to her manager and she hung up. I feel like Home Depot stole this money from me and no one can or will help. Pass hard I guess I’ll go to Lowe’s? Idk all these companies treating their employees poorly during a pandemic have made shopping a nightmare! Home Depot STILL has my money for this shoddy marketing job “clear/transparent” plastic and it’s the workers and customers that suffer!!! 0/10

Theodora need to learn customer service if you got a job take care of. If you cant do your job better go home. Home depot need to learn about this. No supervisors at all. Amazing.

After placing my order I went to the bathroomWhen I returned I had already received a notification to pick up my order. FastNow thats a 10 star plus on a Saturday priceless. They got this curbside service to a science I notified them my parking #, color of vehicle showed my ID was delivered with a Smile. If you fear the unknown of COVID, and on & on this is a must. Thank you Home Depot. I wish I had ask my delivery she was extraordinary.

Helpful staff. Dizzying array of product selection. Not sure which item is the right size, shape, or color? Get one of each and return what you dont need. Im grateful for their very generous return policy.

Its very obvious: they are not employing enough people. Conner, However. He lęţ me know:my wait time in question. It was right on point!He spent time; happily, chatting and cutting the detentions I needed. Came out perfectly.I came by a few weeks ago. Buying the wood, I need, has greatly improved. Im happy Im getting good service; being wood is so expensive!!!!!!!!!!!(FYI: they somehow have cheaper prices than local mills)Update : I went to buy 350 hardyplank they dont have it guys, they have the individual boards but thats it. Pro services was great in helping me secure this in mid-town. So I really hope the hardy plank is in soon in bigger swath siding.

I found Mark in flooring to be highly knowledgeable about all types of floorring. He certainly is an asset to Home Depot and its very evident that he could be very effective at a higher level position in your organization.Dr Emmell j Beech

I would give three but only to your supervisor that tried to fix a problem with your contracted delivery service, Spirit. At the end of the day, she could not reason with Spirit Delivery - a company that you allow (based on all of their terrible reviews that I read and added to) to be in business with you. I have always been a Home Depot fan and cardholder. That ends now. Someone on your team really should spend some time looking at their reviews and reaching out to all of the lost customers. Spirit, what a joke of a name.

You can find everything that you need to build anything. The staff is always friendly and they will help you if they can, if not, they would find someone who will do. But still need more construction equipment for little projects, I had been there looking some tools for small projects and I haven’t had luck finding what I’m looking for.

Tried to rent a truck. Put a reservation in 2 weeks in advance. They didn’t have the truck when I came to pick it up. An hour later, I said I’d take a smaller one. He said it’s ready to go, just needs some air in the back tire. Drive it to the tool rental and I’ll put some air in it. The guy disappeared and shows up 30 minutes later with an air pump but couldn’t find the right nozzle. I’ve been here an hour and a half and he still hasn’t filled up the tire. NEVER COMING BACK HERE! It’s the worst run rental department I have ever seen. Good luck getting an early start with moving.

They seemed a little short handed this weekend and I couldnt find an orange apron when I needed one. I asked for help at the service desk and they very quickly walked me to what I needed and gave me some other options to help with my project. I had two people helping me once I asked. I cant say enough good things about the great service I got here after I was little frustrated. Thanks guys. Great team.

Customer service could use a few more hands on deck, other than that pretty good store.

Note: I am not a contractor nor construction professional. Mere homeowner who takes care of as much as he can himself. That said, this Home Depot has consistently offered an excellent customer experience. Clearly identified/labeled and logically laid out organization, friendly and available employees, and the synchronization with the phone app makes ordering/pickup a breeze. The parking lot is a *bit* tight/challenging to enter/exit but that’s to be expected for the location, so while it’s good to anticipate the extra time you’ll likely sit in traffic, don’t hold that against Home Depot management.

Today i went there to get some gardening supplies and basically found every single thing i needed and more! The crew there are the most helpful people and friendly; Andrew in the gardening department was very knowledgeable and friendly and even helped me find the right size pot for my new blue berry bush !Love them and hope they keep up the good work in these times! Be safe stay safe

The store layout and signs made it easy to find what I need. The store was clean and aisles clear of junk. Also, the selection and pricing of items was great and the staff was pleasant, helpful, and knowledgeable.

GREAT PLACE TO ACQUIRE EQUIPMENT FOR WORK/TEMP WORK (VARIETY OF STYLES: GLOVES, NEON SHIRTS & SHADES).

Garden DepartmentMy beautiful Melanin thumb has a shade of green to it thanks to my Plant Guru & HDs Garden Department & their helpful employees.Finally, Ive finished staging my patio & was looking for faux plants. Why? Well, I can buy, vase & upkeep a beautiful, colorful bouquet of flowers any day. Yet with plants, its not happening as I was never one to keep plants alive hence anti-plants. However, after my second visit to a friends house aka a Plantae Greenhouse, it piques my curiosity. As soon as I mentioned I could be open to purchasing a few starters plants, our impromptu visit to the Garden Department yielded me a cart full of indoor/outdoor plants with a few accompanied necessities.I spoke with two employees who shared their insight & passion for plants, which gave me different perspectives on becoming & enjoying being a planter. Not to mention the care cards that are stuck in the soil, how useful those mini-instructions become.My Plants 101 visit was a good one & I recommend this location not only for the greenery, yet for the friendly service from the orange aprons passing by.

I love every trip i take to this amazing store.

Shout out to Steven for going above and beyond helping me find a very unique item.

HOME DEPOT IS STILL JUST AS ORGANIZED AS USUAL THEY SHOULD, PAY PEOPLE MORE AND MAYBE THEY WOULD CARE

One of the largest Home Depot’s I’ve been to. With a large parking lot to accommodate. The large plant life area is beautiful. With so many items to choose from there were not many employees to help locate anything. Actually I did cross paths with about six all of whom did not say hello nor did they ask if I needed any help finding anything. After I approached one for help thankfully he knew where to direct me and walked me over to the area, but quickly left before providing any further assistance. After I found my items I was surprised to finally get a hello, did you need help finding anything from the employee of the month in my book Mr SCOTT T. He also apologized for the other employees that didn’t greet us. Which was another great action by Mr SCOTT T. I liked the benches by the check out area and the large selection of appliances.

Im from Dallas Texas doing a job for a local Atlanta companyYour people in rental tools were very helpfulThank you guysKeep the good work

Ive always liked Home Depot & they have not changed in my eyes

NOT good, the new typical poor customer service. Employees like most place, are talking amongst theirselves too busy to answer the phone or help people in the store. Called and left on hold for 22 minutes which again is the new normal, Called the corporate office about 10 times about Home Depots lack of accountability with phone and customer service but, it will not change! On a bright note, Tim at the Pro Desk is the Best and Awesome, only employee that I have ever had at Home Depot that helps and gives customer service like he does! We would NEVER go to this store if He was not there!

This Home Depot needs armed guards. People get shot here. Not to mention I always get approached by people asking for money. Not a really pleasant shopping experience.

Very nice selection. Abundant parking. In a very easily accessible location and helpful staff. In my opinion a rarity for a homedepot.

The associates helped me quickly and promptly. No complaints. Better than some others I have visited in the past.

It was busy...not too bad. I went to check on small indoor plants. They have great selections and good prices too.

Store is an embarrassing example for the Home Depot company. Parking lot is always a mess with carts and trash scattered about plus the staff, specifically in the lumber dept, looks and acts like they could care less about helping customers. Will drive further in the future to avoid this store whenever possible

They failed to honor my requested 10 percent military discount, even after showing valid ID. Returned to the store for a price adjustment, but they require all items purchased to be returned as well! How inconvenient. Dont offer and advertise a discount unless you intend to honor it. Without the discount, Walmart is a better and less expensive option for many items. Restrooms at this location were closed, and the entire aisle was blocked off. Never encountered this at a Home Depot. Ill shop at another store in the future.

Do not rent a Penske truck from this location! Our pick up was for 9 am and we still haven’t left and it’s 10:18 am. Nobody was prepared for our pickup and we had to downsize the truck that we wanted because they didn’t have our truck in the parking lot.

We have been the customer of Home-depot for past two decades. Been in many location and dealt with many employees. This location been always amazing. The ppl at pro desk are working hard to meet the costumer expectations. The service is excellent. However since the Mannagmnet has change u can see how the service quality has decreased. Orders comes in late and nothing works right. On another hand deliveries start getting slow and horrible. Sometimes will take weeks to get a load of anything at the job site.

Good store and helpful staff.

Helpful associates, abiding by COVID safety and health protocol.

The staff is friendly and they keep things well stocked. I like their plant selection and love coming to browse.

Everyone loves HD... sometimes a challenge to find assistance..but what the heck...

Its a cool home depot!

Smooth transaction. Great customer service in online pickup area.

Just picked up some annuals. good selection but most were in large pots and hanging baskets. price seems a little high. check out was a breeze.

The workers here were great and helped with all of the supplies needed.

Re-organizing the store right now. Good luck finding what you need. Smh.

Rental department is a joke. Trucks never operational and associates do the least to answer questions.

9/26/19 I called prior to going to see if an employee could help me replant my growing Monstera deliciosa seeing as I’ve never done it before. We were told an employee by the name of ***Ranger*** was there and could help us. He did an AMAZING job. He was a nice sweet funny guy. He gave us so many tips and tricks to planting and I could tell he was passionate about his love for plants AND his job. He deserves to be acknowledged for his kindness and great customer service skills. Thank you Ranger!!!

Went in this location to just pick up an air filter for my place and a 9v battery for the fire alarm. I found everything I needed with ease. The employees were so helpful and the bathroom was actually nice enough for me to powder my nose..though I had to walk a mile to find it on the other side of the store.lol I like the shopping center its located in because there is a Starbucks, a Thai restaurant, and many other useful places one might have to frequently visit. We all know Home Depot is a wonderland for curious eyes who want to do it themselves. Oh and I actually learned to cut tiles at this location thanks to a very helpful employee suggesting a tile cutter and a YouTube video.😂 I rock cutting tiles now for design clients. Worth it!

The first injustice was the electric scooter was dead and not even plugged up. I had to plug it up and wait for it to charge up some before I could shop. I ask one of the workers to see if there was another one on the other side twice before he went to see. I had to ask 2 other people to help me get a piece of plywood to have it cut. Finally I got help and had to keep cutting the scooter off to keep it charged enough to check out. The young man who cut my plywood, the cashier, and the young men who loaded it in the van was very nice, professional, and eager to help. Thanks to them my experience was a little more tolerable. Manager needs to make sure the scooters are plugged up after every use so special needs can shop as needed. Thanks.

Never use them for home improvement projects. As a store, theyre fine. I tried to have a window installed and after 4.5 months and multiple failed attempts (one times they scheduled when the warehouse was closed, then they broke the window), I cancelled the whole thing. They offered to reorder the window at a discount, but since my bathroom is currently being renovated, I cant wait for them to make another window. Nor should I have to. I got my money back, but what a waste of time. Ill pay someone else probably a little more to actually install a window.

One of my favorite Home Depot for the people and collection. Somehow Home Depot manages to get the best people and train them and make them even better. I’ve never seen an upset employee from Home Depot - which has a high impact on a customer.

I have no idea how its this place as a business. But, whoever runs this place has to be in jail for disturbing the peoples peace and noise disturbing. Do these people know about the noise control ordinance in Atlanta?How cant be possible to cut off an alarm for 8 hours? This its not the first time! Do these ppl understand they are in a residential area?We went to talk to them to see what was happening and asked if it was possible to turn off the freaking thing. And the great answer? Well, sorry you would have to still sleep with the alarm because the manager is not here. So basically, was something like this (we dont care about the families and children around us who cant sleep for our noise)

I never offered them a 5-star rating. Somehow it just popped up under my name so I changed it to 1 star for having shenanigans on their rating system

This is certainly one of your cleaner and more well-organized locations. I always enjoy the assortments of flowers. The staff members are always very friendly and eager to help you out.

Very good service thanks

Everyone was very helpful. They had to special order what I needed and what i liked the best was all I had to do is pick it up in the special lock box. That was very neat! No hassles waiting in a line then having to wait for someone to find your order!! I wish the other Home Depots would get that system!

Always very busy but great inventory.

One of the few merchants who is all about pleasing the customer .. contractor or not it seems to be very important that the customer is happy and gets their way. And trust me that I have seen them break their own rules to go along with an individuals standards and thats rare.Last year was taxing on everyone and it was same look on everybodys face ... social distancing sounds like a (eastern European hvy metal band) Regardless of it being the right thing to do (which was in question and also that Ga was highest amount of covid cases in spite of) .... Customer service any type of appreciation or even empathy sadly had become very scarce. Im Electrician going to peoples houses, places of business and manufacturing facilities. In nearly 40 yrs working in Ga and all up and down East Coast from Bradenton, Miami Key West, Fl to Dallas Bismarck, North Dakota, Buffalo Tennessee Boston, Mass (just last 5yrs leaving off a few places. Everywhere suffered they were all much less than polite. The Home Depot in Buckhead, ATL immediately came into critical mode following all the rules concerning an international crisis. I felt safe there only. I have to go to get supplies as much as 3 or even 4x a day. Slowed way down almost to a stop it even full reverse. So the HD had a system that only made things go lighten fast for people like me. One went out and one goes in. They were in sync and very polite and apologetic walked with me all the way to the product listening to my rantings or answering questions with their full attention. (now I know thats good security as well) but it didnt hurt nothing to be nice to me. It kind of seemed like they knew it like they were one of us.The virus only strengthened their commitment to focus on the customer.Thank you Home Depot in Buckhead ATL

Friendly helpfull service.Take you to what you need instead of just telling you which isle to go to.Generally have everything I need.

Very nice clean fully stocked store

Dont forget Home Depot gives 10% discount to veterans or active duty military

So nice!! Heads up- you will need your receipt for returns from now on...

Amazing and helpful staff, I always enjoy coming to the Home Depot. clean well stacked and if they dont have it they can find it for you!

Perfectly priced perfect plants for my spring patio planting and upgrade

Very helpful in the paint section. Thankyou. Matched colors perfectly.

Overall this is a great store but there flooring department is terrible. I ordered some blinds for a new home. Home Depot was supposed to coordinate for someone with their 3rd Party blind installation contractor to come out and measure the windows. It took roughly 3 weeks of me going back and forth to Home Depot trying to get a status and to get the measurement scheduled. Then when it came time to deliver the blinds, someone was supposed to contact me and provide a delivery date and window. Nobody ever called, but when I got to my home this morning the blinds were laying outside of my garage in the rain and some of the boxes were soaked. Just terrible coordination and communication.

I rented a Chainsaw, purchased a Measuring Tape be and Back Brace. Everything I need is there at Home Depot and the staff is very helpful.

Looking for a particular flower to re-pot. Can only use my Veterans discount on National Holidays, not good.

Amazing staff they will bend over backwards for you to help find anything you need

Nate Edwards was the person assisting us today, he went beyond the regular job. He was fantastic and make all the problems related to the tools and the fact the tools in the store would not address all my expectations, so he explained me and thought me. Also helped me to get a tool that would not break my budgetWe need more employees like Nate!

They had more flower pots than Lowe’s

The store is well stocked and with great service people to help you. Parking can get a little tight, at times, but is acceptable.

If you know what youre looking for, its fast and easy! 🤓

I absolutely had to write a review expressing the awesome service I received from Steven this afternoon. He has the best customer service! He was so helpful with my needs and even helped me to my vehicle with my purchase. He is definitely a keeper. Great job Steven thank you so much!

Recently went in for garden items.an employee, Ranger, was incredibly helpful and attentive. Immediately saw we needed help and stayed with us as we piled up supplies, paid, and then he loaded up the SUV. Havent had this kind of service at a Home Depot in years.

Had everything I was looking for and even got some help

Great customer service, adhering to Covid procedures, and most importantly- the online system was accurate when it came to stock levels!

11.21.20. The lady at the desk in the decor section should be fired. I asked her to cut some blinds for me and she told me to cut them with scissors. Not to mention she was just plain rude. I ended up not purchasing anything. They need to hire better employees.

Helpful staff and always well stocked shelves!

No return. Ordered a dishwasher. Trusted the salesperson that it was the right model. No one informed me this had no return option, even with a restocking fee Opened the package and its not the model I thought I had ordered. 1 star to Bosch for using model numbers that are all the same except for one or two letters

Good store. Nice staff

As always, their customer service is second to none! There is an associate at every turn. One employee asked his phone where an item was and pointed me in the right direction. What an experience!

Love home depot

Friendly staff and most of the time has the items I am looking for in stock.

I love the sales!

Nice prices and sales

Very Convenient ☺️

Spacious store. Well maintained. They have good collection of lighting, Refrigerator and washing machine. They also sell varieties of plants needed for gardening..They also have good choice of kitchen wardrobe on display. They also have variety of tiles and products needed in bathroom.

Super customer service. Quickly and courteously resolved my issue and found an adequate substitute (an improved version) for an out of stock item then gave me the substitute for the sale price of the out of stock item. Im a happy camper

JoAnna & Steven went oooout of the way for me!! Kudos to them

The cleanest most organized home depot I ever seen

They really help me out when I’m rushing around

Best Christmas tree option. Super helpful staff! Well done!

Home Depot has great employees that are always friendly

On multiple occasions, associates and vendors aren’t mask compliant. This trickles to the customers. Low mask compliance. Disappointed at my local store.If masks are important to you - go to Cumberland instead.

Gentleman working in lumber dept and 2 gentlemen helping me load my lumber in my car tonight were awesome guys. Wish I got their names to post on here.

In January of 2014, I was in process of moving from Florida to Missouri. I got stuck in the horrible ice storm in Atlanta that shut down the city. People ditched their cars on the side of the highway and I was stuck in wall to wall traffic that was going nowhere. All of the hotels were sold out and I sat at an exit in my packed car for several hours (barely able to move it was so full due to being packed from my move) with no shelter stuck and was scared I was going to freeze to death. I found out after almost giving up on trying to find a place through WOM that Home Depot opened their store up as shelter. I believe it was this exact Home Depot I was at. They welcomed me in with a place to sleep and food. There were several other people staying there as well. I am very grateful and wish I could do more to express how thankful I am for what you did! I should have written this review a long time ago btw!!!! Very humane of Home Depot to do this! Thank you!!!!

I when in there to grab some cat 6 wire, and literally should it not take me more than few minutes, and result the it was no one to help me i electrical department ... long story short it took me one hour to be able to get help and the wire the I needed 🤬