Ordered TV online to be picked up and arrived 45 minutes prior to designated pickup time prepared to sit in vehicle and read while waiting. Had an emergency at home (1 hr away) and needed to leave so I asked customer service if they would be able to expedite the order, else I could come back later in the week. They went above and beyond and got the TV in my car quickly so I could head home. Thanks so much!

This place made me so angry. I was treated like a thief the moment I walked into the door. I was shopping for audio equipment and knew exact what I was looking for. In most Best Buys the mobile equipment is located in the back corner. Well I was looking for the items and immediately I was approached by a salesman. I explained my mission but he suggested me to look in another area because no one there to watch me. Company policy, he said. So I told I wanted to purchase something that was in lock up. He went to retrieve it. In the mean time I was looking at some other audio he suggested which I wasnt interested in. I was talking with another customer about a product he was considering buying. Since I had one, I was giving him my review of the product. The salesman returned with item and start talking with the other customer. I was waiting on the item trying not to interrupt their conversation. We were about 15 feet from the register which there were 4 additional guys from two when I entered the store. 6 total. I was ready to leave the store. I kindly ask him Do you trust me with the item to take the register for checkout?. He told me he didnt trust me. I kindly told him I dont need to purchase products from here if you dont trust me as a customer. We were less than 15 feet from the entrance and he was able to see me clearly. As I approached the store exit, the young men positioned themselves as though I was taking something out of the store. I promised myself that I will not stop there again.

John, a longtime associate at the store went out of his way to help us find a birthday present for my son. The site said they had it in stock and he took the time to locate the keyboard for us since it was not in its normal spot. My local store is top notch.

Absolute worst customer service - cant even speak with anyone in my local store. Computer answering/helper really bad. Finally got a person who said i was being transferred to local store but just went back to the inane computer system. What i bought doesnt work and i cant get any help in figuring out the best way/time to exchange it for something that does. Impossible. Never shopping here again.

It was awesome. The employees there they were so patent and helpful. Even tho my son was so tierd and fussy that eveing and he want to run around and touch everything in store. He is 19 month old .

Everyone we encountered at the store was super helpful and steered mlady to the perfect chrome book for her teaching requirements. I picked one of the associates brain about cell phone stuff until I know he was ready for me to leave but you wouldnt have known it by his demeanor, he was super friendly and answered all of my inquiries concisely. Great place to shop for tech stuff, the folks there will answer all of your questions and steer you in the right direction!

Do not call the local store number. It reroutes you through the national Best Buy and I got the runaround re a teacher computer discount for over an hour. What a joke. They could have had a sale. Instead, their bureaucracy wins.

I was told that if I got a Best Buy credit card I would save 10 percent. Since I was buying a TV, I did so. I later learned that I did NOT save 10 percent. I got bonus points. When I tried to use my bonus points, I could not. You have to spend more money than your bonus points. So I added more to my purchase, that wouldnt work either. Certain purchases dont count. Will cancel my account, shred my card, and never enter Best Buy again. 😒

Figure on having to go in to get anything done. They no longer accept phone calls at the store. Their call back service doesnt function. Trying the on-line chat sucks up time and doesnt seem to get you anywhere either. Stock in the stores is way down. On the positive side, they are no longer crowded. Guess I know why.Ive shopped there for many years and they are nowhere near what they used to be!

Always friendly staff so much better then the Weaverville location. I actually am greeted and a lot of people ask if I need anything. Makes me feel super welcomed and valued.

My favorite place to shop. This store is full of fine employees and a plethora of wonderful, quality merchandise at good prices!!!

I know stores are short staffed right now and having trouble keeping people working. I went to customer service to ask a question because I couldnt find anyone on the floor and was told it would be a while before they could help me (which I understand). Then the two employees chatted it up ignoring me and others ...it was very strange. I went ahead with my purchase and the cashier was super nice and was able to answer my question very quickly. I wish I would have got his name because he was so nice!

Its Best Buy. Theyre all the same and have what you need. Immediate gratification is a lost art. Least we still have somewhat low priced brick and mortars like Best Buy to fulfill this desire.

Have bought electronics from here on multiple occasions and am always highly satisfied with the service and help the associates offer. My PC broke recently and I brought it to geek squad and they were very knowledgeable and helpful with my options. They were also very honest about the limits of their help and didn’t try to just get me to buy the service for no reason.

In store 37 minutes. Not approached by an employee - they were busy socializing with each other - until I was finally walking out. You can no longer call for stock info, so I went to see if they had my item. They did. But no one to help me. Now its Best Bye.

Very well staffed but could not find a cable we needed even though the website said they had them. It would be helpful to have a area for this type of item. Instead we had to walk all over the store looking at different places.

I purchased an almost $2,000 refrigerator for our new build. We couldnt install it when it was delivered due to unexpected material shortages. When we finally unwrapped the packaging there was a dent in the door. Best Buy refuses to replace the door because Im outside the 15 day return. A new product was delivered damaged they wont take care of me. I will never buy another appliance from them again.

Very nice staff... If you can find someone. Geek folks are good.

Scheduled an appointment to have a radar detector installed in my car. Had an appointment confirmed on August 1st at 4:00 for two weeks in advance. Best Buy called and said the installer couldn’t do it at 4pm but could be there at 6pm. Drive all the way there to be told no installation was scheduled at 6 and I was a work in. Very Rude had to wait 30 minutes for someone to tell me my prescheduled appointment was a work in? No customer service in store and very poor customer service via phone and scheduling. Will not be back for anything.

We shop at Best Buy a lot because they always seem to have what I need. Most of their employees are very helpful and will spend the time with you to describe the product so that you buy exactly what is right for you. I recently bought new cell phones for my wife and I and asked the salesperson if these phones would handle wireless charging and was told yes, I then purchased a wireless charger and found out unfortunately my new phones would not charge wirelessly. I love the phones but Im very unhappy that they dont handle wireless charging. Now I have a charger that I cant use and unfortunately have to drive an hour and a half to the closest Best buy to return it thats a 3-hour round trip that I wish I didnt have to make.

Very rude assistant manager. Asked if they could charge me full price of the item, and not the sale price and the guy lied and told me he couldnt, then after being persistent he told me he just wasnt going to. Absolutely no customer service training at all acted like he was the consumer.

Bought my Lenova laptop here and got the Tech support. Everything works great and support has been helpful. Wasnt too sure about Microsoft Edge, which is what they use as their main browser, but it has alot of new features and I love it. Love the blue Jean exterior look of my laptop too!

Every time I have ever come to this store, which is around 8 times over the past 2 years, the customer service is terrible. I always have to wait at least 15-20 minutes for someone to help me then they’re rude and abrupt. It’s as if they’re in the business of trying to NOT sell things here. I have a Best Buy credit card and made many purchases at the one in Charlotte when I lived there. The staff there was always helpful and friendly. I have yet to purchase anything at this store because of the service then when I have received assistance: they have never had what I needed and so had to go elsewhere. Here are some of the products I have come in to purchase but left to purchase elsewhere over the past 2 years: a new laptop, a printer, various cords such as an hdmi cord, an iPad, an iPhone, an espresso maker, ink cartridges, charging port. If I was a manager of BestBuy, I would be concerned. I don’t recommend going here; just save youraf the trouble and order online.

Sub par Best Buy. It’s more of an average buy. Staff didn’t really understand much about the TVs and were not very helpful. Maybe just bad luck on the one employee we got, but it’s a bad look.

Best buy. Best buy in the morning, in the afternoon, and in the evening. Good store. Many products. Best buy is the best buy

We just stopped by to look around. The sales associate, Jared I think was his name, was nice and knowledgeable. He answered all of our questions. Good visit.

I always wash my truck here. At dies a good job.

Went in to buy a laptop, even though the sales guy was nice and tried to help. They had very very very Low inventory. Watsted 45 min drive ea way. I did check online first and is said in stock.

I just bought the Lenovo chromebook at this Bestbuy location and it is not working, I cant get my new lenovo chormebook to tether to my cell phone

This is one if their clean locations and the staff was very helpful

Website is buggy and hard to navigate. I would recommend looking everything up on Google so you can get a page to click on.

It is nice to still have somewhere you can get the small things. I was helping a friend with his camera, and needed a cable. I checked Bestbuys web site. It was in stock. The staff helped us, find it. We still need brick and mortar stores.

Great place for help with my new iPad. Ask for Joe P, hes the best for great help!

Great Service! I purchased an item that had some issues to say the least. They understood the problem and took it back without the restocking fee. Great people and service. Thanks Guys.

Would not honor open box price online for Moto 5g one. Manager not interested. Avoid.

A lot of the products were outdated or overpriced. My hubby loves this place but l loathe it

The store was clean and the sales associate was very friendly and helpful.

Honestly, the selection was kind of sad for desktops considering nobody shops in stores these days. I had better luck online.

Easy return, but lot of empty shelves

Poorly stocked, have to order from warehouse and many things not available at all

Great service and price.

They havent carried any computer equipment that Ive needed. No KVMs, super limited cabling, they never have the right adapters, and the selections they do have are very limited.

Its Best Buy, people! The biggest box o gadgets and appliances and friendly staff imaginable. Tops for great selection and price.

Had everything I needed, great staff

Its full of things that computer-loving people will enjoy, and has things to help your average person.

Helpful salesman wasnt pushy and had good knowledge on TVs. Good value on new tv

Really helpful and knowledgeable employees and the prices are hard to beat

Staff were knowledgeable and gave me the exact location for the type of hub I was looking for. Checking out was quick and efficient and I was in and out in under 10 minutes.

They have what you want, but its always like an extra 60% in cost, that way they can hire three people to just stand around looking like they should be helping you, but they dont.

Used this store for years. Went in today to buy a Garmin Fenix watch but they wouldnt let me try it on first. Seems like a silly way to blow the sale.

Nice selection. Good service.

Geek squad help. Very courteous workers in that area.

Was treated very poorly by staff. Was so upset I took my Nintendo switch back, got a refund, then purchased the switch at Walmart. That guy should not be working in customer service....

Good service, not their fault but item choices limited because of shortages. Still able to purchase a good laptop.

Pretty good, order on line.so n and out quick.

Always loved this store but running low on there stuff

Great service @geek squad. Very friendly staff member. Helped me and made my day better!

I went in looking for 2 solid state drives and a printer, walked around for 20 minutes hoping someone would help me get behind a glass case, then left. These folks lost a $300+ sale with less than 10 people in the store for simple lack of attention.

They had the camera that I went in to buy. They only had a couple things of the film for it but that was enough for us. The carpet in the middle looked cool and retro. The cashier was very professional and helpful.

Not much to choose from shelfs are almost empty !

Not sure the direction Best Buy is going in... But you can all kinds of stuff in store or Online.. just not what you are looking for unless you a cookie cutter type person.. good luck

There was a lady causing a scene about not wanting to wear a mask and the employees were so graceful about the whole situation—even when she decided to cough on them. Kudos to the employees for being so kind and ensuring the safety of shoppers that want to feel safe in the store.Also the associates were really nice and asked a few times if we needed help.

Bought a TV. Very helpful staff

As usual GREAT Covid19 practices!! Very clean store, well organized, and the staff was very friendly, took time for the customers, and knew their jobs well. Would recommend this store anytime!

Great help from the people there!

I know its the holidays, but this best buy was not prepared, if you did know what your are looking for then dont expect any one to help. The employees were talking with each other more than customers and only paid you attention when you were ready to check out. I ended up ordering online because. Customer service skills dont exist in this store.

Great staff. Great customer service.

A lot of cool electronics just pricey as hell. But staff is friendly and very accommodating, they know their products well.

2 parts to this: first the in-store experience, second is what happened after.In the store the associate I dealt with was very friendly and helpful, helped me find what I needed and even assisted with getting the product out to my car. 5 stars on the in-store part.Now on to what happened after. Backstory first: I purchased a tv stand, with a debit card, not associated with Best Buy in any way.Got home and I thought all was well, then I get an alert that I have had a credit inquiry, which is odd because I hadnt done/not done/applied etc. For anything that requires my credit. Turns out, to be a credit inquiry from Citibank NA Best B. Well I put 2 and 2 together to realize that Best Buy had, unbeknownst to me, put in an inquiry for a store credit card through Citibank. Dropped my credit score a few points, which may not sound like a big deal, but as someone who is working very hard to repair my credit, this is extremely upsetting. Have been unable to reach Best Buy customer service nor Citibank customer service. I will be pursuing this further

It was a typical Best Buy but the staff at this location were pretty abrasive, more so than any other place I have shopped. They were overly helpful well say, invasive is strong but seems kind of a more appropriate term in a way. At first I thought I was being profiled, and kept wondering why exactly? Was it what I was wearing, my haircut, or possibly just what I look like in general... As I was trying to determine why all eyes felt as if they were on me constantly and with a certain intensity as to where it felt as if everyone thought I had somehow stuffed multiple PS5 systems in my pants and was about to make a bolting attempt to flee rapidly.... I noticed the employees were watching everyone, with the same vigorous enthusiasm as I was receiving. Like even families with children, the children themselves and the elderly couple that was just looking at basic kitchen appliances. I dont think I have ever written a post, good or bad towards a business in this manner, but this for some reason, this deserved a type of response from me. If anyone else feels this way, similarly or yo the contrary about this store please reply. I know Best Buy, I feel even above other retailers, has to have good and thorough security, especially with the particular merchandise they specialize in. I feel that, but like damn guys... The customers were being straight up patrolled by the BlueShirts in that place. I sensed no form of help and assistance, or appreciation for choosing Best Buy to possibly spend my money with coming from them, just overcurious hostility, even in the tones used when asking me Did I need any help finding what I was looking for? I felt ostracized. It was unpleasant. Maybe have a meeting or something like that about it... 🤨🤔🧐😎🤓👍👌✌️🖕👎

Found what we thought we wanted.

Best buy is always a good choice in my opinion and this one is no different. Big selection of merchandise coupled with knowledgeable, friendly employees and what else can you hope for.

Worst experience at an Best Buy ever. Called the store to ask about product availability and was placed on hold for over an hour. Once the phone was answered, an associate asked for the item I was looking for, then prompted to hang up on me. After that I tried the corporate line and they were able to patch me through to the store. Corporate forwarded me to the wrong line and the associate was unable to get an associate on the phone in the correct department. After 1.5 hours, I arrive at the store without them ever attempting to return my call. After getting there, I went over to the Home Theater department and stood at the customer service desk for an additional 20 minutes with three different associates looking at me and not recognizing my presence. None of them were wearing name tags, probably for the better since all of them were incompetent. I eventually got someone to ring me up and they were very unapologetic about the entire situation. Last time I will ever be shopping this location as the staff seems to be unfamiliar with customer service and unaware of how a phone works.

Seems well stocked plenty of parking. I came in from out of town and needed some Computer gear and they were helpful

Rude service! My mother in law went to look for a sd card for her camera and ask for assistance, the man bluntly told her no and continued to talk (nonwork related) to his coworker who also didnt bother to assist.

Geek squad (Savanah) was wonderful!

Purchased laptop for christmas present, less than 3 months later, it died. Little use, but when presented to the store, was given no choice but repair. The clerks did not want to try to fix it. Or test a new power supply. Rude, not nice and then the last one, who said he was manager was trying to intimidate me. I wish i could give this review A MINUS 100!!!!

It was great,Genesis was Fantastic she was very informative and would look stuff up if she didnt know it Genesis was very patient and didnt rush you in your decision would recommend her to anyone that went there

Went for help on electronics. Geek squad very helpful.

Very helpful and friendly staff. Pleasant shopping experience.

Very helpful employees and an amazing store with everything youll ever need in the internet age, got my Chromebook and pixel phones here.

Clean store but the staff wasnt very friendly or helpful and although Im sure it was no fault of the staffs, the stock was pretty low. A lot of empty shelves.

Awesome, order was ready as promised

Worst place to have an appointment. Have been waiting since December for an insulation of an auto start. Got a call that the person was out for a few week(totaly understandable). Tried to call back 4 days in a row, on hold for over an hour and no one answered. Went there and was told there is no appointment available but yet the man in front of me that just bought something got one in 2 weeks. The long haired man acted like it was no big deal I was upset. Very rude person. Will NEVER go here for anything like this again. Should be a no star but thats not available either

Good luck getting someone on the phone! My wife drove an hour away and had a car audio receiver installed in my truck, when she got home I realized that the usb ports of my truck no longer worked for android auto or to even charge my phone. I called Geek squad and Best Buys 1-800 numbers and they were not able to help me. They said to call the store directly or to chat online. I chatted with 4 different agents online and no one could help me. I called the store on 3 different occasions and sat on hold for 45 min plus and still wasnt able to talk to anyone! My question was simple, when can I come in to get the installation fixed?!? It seems to be a very simple issue that Best Buy makes impossible to correct.

I have had helpful service from the cell phone and laptop departments. No high pressure sales people harassing me as I browse ether.

It smelled good

I usually enjoy going to Best Buy. But this time the store was a mess. Not enough Associates to help. And a lot of items were not clearly marked with prices. Which way is my trip in there a lot longer. Of course Ill be back because its the only good electronic store in Asheville. But hopefully next time they will be staffed properly with prices on everything.

Associates do not get commissions or bonus for up sales or sales period ... At least at local store they are paid hourly. My point is that the help has an ehhh type of service. The people that are knowledgeable about Mac should work the Mac area. I think that they seem burnt out with their jobs.

Extremely friendly and helpful staff, great product service and selection. 10/10

Great black Friday deals I was able to get one of my dads favorite movies for a really great price and a star wars hot wheel! Also I got a D-O bobble head for my sister it was great Christmas gifts at a great price!

Helpful and knowledgeable staff

Always good service, hint: get the insurance its worth it.

Had to buy a new unlocked phone. Sales associate was super helpful and honest.

Not enought employees to help the customers. I came in looking to buy an iphone that wouldve taken me 2 minutes to pick out and be on my way. I waited 20 minutes and the 2 employees were still with the same people they were with when I walked in. Decided just to buy it online from apple and not waste more time. Glad I got to come in and feel the phone in person though, so I guess the physical store still has some importance.

I purchased a washer/dryer set from Best Buy because of the appealing delivery and installation options. I had an 8-hour window for delivery. The delivery team informed me that they were only for delivery and the installation team is another set of people. They also delivered an oven range power supply. I used Best Buy chat and got information from a representative that the installation team was still in transit despite being marked complete on my end. 45 minutes after my window, I called Best Buy and was informed that the team had marked my installation as being completed and was not going to arrive to install and then told me I must wait 11 days for the next available install and 2 days for the right power supply. The first rep was pretty decent but the second rep I spoke to was a prime example of lousy customer service. #worstbuy

Fairly standard Id say. Cashier was very nice! Complimented my outfit 😸

One guy came over to help, personality of a turnip, real bad body order. He knew his stuff but would say what he was thinking and walk away. No follow through. I would still come back. My deodorant has failed me to over the years. The 3 star is only due to limited selection. Place is clean.

Very helpful staff

I normally take my stuff and deal with Best buy of Arden. But I had a dash cam install needed to be done on my Volvo. I purchased the dash cam online at bestbuy.com and then was told to go pick it up. I wanted professional installation as it was free for total tech customers like me. In the end the one big challenge which is really a one-star rating was for the process of trying to get it installed and set an appointment, almost impossible you cant get anybody on the telephone at the stores anymore and the online installation thing is so well hidden that you cant hardly find it. In the end though I set it up online at the tunnel road store, dropped it off and Justin B. was extremely cooperative and accommodating, explaining to me and setting my expectation on what needed to be done on the interior of the car to properly mount the forward and rear-facing dash cam. It only took about an hour and a half, I went and ate lunch with some folks who had come to pick me up and it was done so quickly, very professionally. Justin did a great job and this reminded me why I go to Best buy for all my electronics needs.