I visited the store today 11/4/2021. I needed help with cleaning my wedding rings but then I remembered I needed my husband’s ring sized and cleaned. Then I remembered I needed a battery for my watch, which my husband also purchased from Jared. While the salesman was getting pertinent information, I then remembered I needed to see if my bracelet, Pandora, and of course my husband also purchased from Jared, could be cleaned. Darius is the most kind, helpful and attentive, knowledgeable and thoughtful salesman. He took care of everything I needed with patience and kindness. I’m grateful to him. He is my salesman for life now! Thanks Jared!!!

Words truly cannot express the experience I had, admittedly I was just passing by with my daughter after a less than desirable experience with Robbins Brothers, but upon entry I was greeted with a kind smile and a firm handshake, Darius the staff member who assisted us was not only knowledgeable but was able to express what appeared to be extensive knowledge of bridal jewelry to someone like me who knows essentially nothing of the sort, Darius has left me with quite the lasting impression and I look forward to doing business with Jared in the Future.

Princess and Darius definitely made it easier and more comfortable ring shopping with my love. Princess was honest and has great taste, and also doesn’t let her ideas rule the customers needs. Anyone looking for a good jeweler that knows there stuff should go see Princess and Darius at the Arlington location. You won’t be disappointed!!

Darius was soooooo amazing!!!! He helped me create my wish list for my fiance....I felt so comfortable and welcomed. Thank you Jared for employing some one like Darius who for sure showed today why Jareds should b the start on my lifelong journey with my love!!!!

Excellent staff! Saul went above and beyond in my recent visit to this location. I recently had my ring serviced at a different Jared location, and as a result, the rings texture was accidentally removed. Saul and the store manager studied my pictures of the rings original design, and they also looked at existing rings in their catalog to use as a model. Because of their thoroughness, the jeweler was able to restore my ring to its original beauty. Sadly, I know from experience that other Jared locations do not provide the same level of thoroughness and customer service.

Veronica was exceptional. Did a custom jewelry piece for my 45th adversary. Beautiful. Very helpful with design, concept, cost, choice of stones etc. This is my second custom piece (also for my 40th anniversary) - Jareds has been very easy to work with and Veronica has been very accommodating- 5 stars for the store and her.

I paid down on a custom piece of jewelry several months ago and could never get anyone to answer phone at the Arlington store when I would call to check on it. I would have to drive there to get a status update. I had the manager at one point checking on the order and she called me but didnt leave information as to a date the piece would be ready and no one answers the phone there!Lot of overturn of employees there. I was told the 2 tone rope necklace had been ordered to go with the pendant I had made, not once but at least twice- it wasnt, so settled for something I really did not want because I gave up on them getting the correct chain. The pendant is beautiful but the service is horrible. I have several pieces of jewelry from Jareds and have never experienced such poor service! Plenty of employees there but NO ONE answers phone calls nor follows up when they say they will get back with you. My salesman quit and I later found out he was still working there one day a month yet he failed to call me July 10 when he worked and my jewelry was ready July 8. Dont know how they stay in business and would not recommend that store!

I have a great experience every time I come here! The employees are always friendly and helpful. I got mine and my husbands wedding bands from here 3 years ago and haven’t ever bought jewelry before and they were so nice helping us find exactly what we wanted and stayed in our broke college student price range too! I just went back yesterday to get that same ring sized up a bit and cleaned and there were no issues at all. Everyone I spoke to was professional. I highly recommend this store!!

I am highly impressed with the service I received. I walked in uncomfortable with the assumption that everything in the store was going to be beyond my budget. I was definitely mistaken. I was greeted by a very friendly and personable person. I wished I could remember his name, but I had so much going on. I am very thankful I stopped by. I found the PERFECT wedding band for my husband. It was unique, classy and beautiful. My husband loves it!!!!!! It was definitely within my budget and I was surprised. I had been looking for days... I walked in your store and was there no more than 5 minutes and spotted the perfect ring. Thank you JARED!!!! Thanks for the fantastic customer service and the most beautiful wedding ring!

This store and the employees are the sweetest and most helpful group Ive ever encountered. They helped me and my family out with so much and I would highly recommend going here.

First impression on walking into store never have I been into Jared and I waited for about 5 min before anyone even said hello to me. And when the guy said hello he didn’t ask if I needed help or let me see if someone is available to help you out sir not even I’ll be right with you. NOTHING. I believe she was the maintenance lady that worked there asked me if I needed any help or have I been helped she then went and grabbed someone to help me out instantly ! Very proud of her customer service !!! Then the lady that came to help out didn’t grab her name but she seemed nice until the “system” was giving her a hard time. Mind you this is my first time searching for an engagement ring. So thanks to the Hispanic lady that I believe worked maintenance and I’m sorry if she doesn’t work that department and the Price was saving me 600$ compared to Kay jewelers is the reason for 4 star and my business otherwise not sure if this store would see a 3 from me.Update: 5/18/2021Yesterday my wife and I came to get our anniversary bands. We were greeted but out of 3 people working and only one other customer buying jewelry there nobody wanted to help us he was there main concern that all 3 needed to help him when he was only purchasing 1 necklace. We finally got Saul to come by and help us out BUT he to seemed like we were a bother and didn’t want to sell us some jewelry as if we were waisting his time. I told him I was pretty basic nothing flashy and noticed the white gold band. 800$ wasn’t basic enough for me lol I found one for 200$ but it would take a week to come back because it was a different type of metal that needed to be sent off to be sized. So fine I went with the 800$ band so I would have it for this weekend. Anyways after I said nothing fancy just something basic can you believe this guy said “yea this style would fit you better you look a little slop-... slouchy with what your wearing”.

Jackie is among the best and very helpful. Where she goes; I will follow.

The last thing I needed with all the stress of planning a wedding was a stone falling off my engagement ring. But Princess made the repair process super easy and had my ring looking brand new by the end of the day! Great customer service

Customer service was excellent. Princess helped me find the perfect pair of earrings for me. I’m so happy, thanks again.

Love love love my engagement ring. Jareds did a wonderful job putting my fiancee ideal and vision into reality.

Good customer service.

Jareds always had and have amazing customer service, beautiful selection of diamonds, I bought my wife engagement ring in 2012. Then a band to match, and now I just recently purchased her a Le Vain ring.

Brought my ring in to get resized and had a few questions about the resizing and their process and Princess was incredibly kind, caring and helpful with all of our questions. She was very outgoing and knowledgeable. She made our experience a pleasurable one. Im 27 weeks pregnant so Im sure there will be a chance Ill be back for resizing after the baby arrives and I look forward to working with Princess again.

Best Jared experience I’ve ever had. Rob gets to know what you need and takes great care of you. Never had a great experience at Jared but I’ll be coming back to this location for sure.

Today was the worst experience at Jareds. I had cleaning and inspections done on my jewelry. I brought my mother in because she wanted to look to see if she can find something. Nobody was helping her and I asked the manager if she could help her and she told me after she finishes what she was doing then she would help her. Something wrong with that picture. My mother would have spent a lot of money in there today. I will never shop that store again. They were simply the most rude people and could care less if we were in there or not. I will tell everybody I know do not shop Jareds in Arlington.

We had a great experience! Princess helped us find a beautiful ring and guard! She was helpful, nice and made us feel very comfortable. They had a great selection to choose from. Never felt pressured.

They were awesome as always.

This place is awesome. Great help great people!💜

Rob was extremely helpful. They always do a great job and leave my ring like new!

Nice helpful staff. Ive been coming back to Jareds for years.

Saul was extremely helpful and patient while we chose her perfect ring.

Good selection and eager, helpful staff.

I went in to get my rings inspected as part of my warranty expectations. This was my first time at this location and the customer service is not good. Theyre not friendly at all.

Jareds is the BEST place to buy wedding rings! In June of 2017, my fiance bought my engagement ring and couldnt stop talking about what a fantastic deal he got and how wonderful the customer service was. Fast forward to July 2018, and I got to experience this customer service myself. The experience couldnt have been better! I had Danny and Manje help me and they were just EXCELLENT. We were getting a wedding band for my fiance and they werent happy unless we were 100% happy and didnt feel like we were settling. My fiance got the wedding band he wanted for a FANTASTIC price. Best customer service experience. So patient and will listen to your needs to REALLY get you what you want! HIGHLY recommend.

I went into Jareds this week to look into buying an engagement ring. The staff were incredibly helpful and friendly. Amanda helped me customize the perfect ring and found me the perfect diamond to top it off. She was not pushy at all and actually helped me find a nicer, less expensive stone than the ones I was looking at. Gary and Amanda had better not transfer stores because I plan on going back to see them for future occasions. Couldnt have asked for a better experience when buying an engagement ring. I highly recommend going to see either of them for any occasion.

My wife’s anniversary ring is 20 years old. One prong broke and I was worried about taking it just anywhere. I thought Jared would be more expensive but better quality. We went to another place first and got a quote. Jared ended up being cheaper and done on same day. In addition they cleaned some other jewelry for free. The ring was like brand new when we got it back. I was worried for nothing. I recommend you give them a try if you have jewelry repairs.

I came in for wedding setting inspection/maintenance and all the staff was welcoming, especially Maritza, who did a wonderful job with my ring. I was in and out in minutes. Best customer service from Jared!

Huge thank you to Veronica and co. for helping me find my engagement ring. Covid made it difficult, but they were very professional and timely.

Fast service

Walked in no welcome but the lady did have an attitude about our mask. We have a medical exemption and she was very unprofessional about it. Her attitude turned us off and we will not being giving this business our money.

Thank you for always being so kind. I have been purchasing from this store for over 14 years. I walked in after a 9 window instillation job in the middle of summer. I was dirty, smelly and needing a inspection on my purchased jewelry. The first thing that was asked if I would like some water. Humanity over sales.. beautiful.Katherine and Gary. Impeccable service again 8-29-17. Delicious complementary coffee.

I went here because another Jared store misspelled a word on the engraving in a brand new ring I purchased from Jared. They offered to fix it but said that was because it was covered under the warranty. I asked if the ring would be just like a new ring and the lady at the counter said it would. She neglected to educate me on the fact that they fill the original engraving with solder which weakens the band in the end. They had me wait for 2 hours and when I came back, I could barely read the inscription. I asked the gentleman there why it was so hard to read, and he said Yeah our laser engraver is probably out. (Meaning their diamond engraver was probably dull.) Then he said, If you want to get it redone, you may want to do that after your wedding. They probably wont charge you. But if they do, just make a big stink about it. No. It should have been done right the first or maybe even the second time I went to a Jared store. Or maybe this store could have warned me before waiting for 2 hours that their diamond engraver was dull.This has been such a hassle. And having paid $1,000 for a ring and engraving, I shouldnt have to go to three stores to get my ring engraved as it was promised. I dont recommend getting a ring engraved at Jared. But dont ever step foot in this Jared.

If you visit this store ask for Ryan. We are very thankful for how great he was with us. He gave us top notch customer service every time we have been here. He is always incredibly patient with us to make sure our needs are taken care of completely. We recommend everyone to ask for him on their next visit. He has earned our business for life.

Great job, not pushy, very professional

My fiance purchased my engagement ring here and its perfect! I went back to have it sized and the customer service there is wonderful. Usually I find over-enthusiastic sales people a bit off-putting, but at Jared I truly felt as though they were excited and invested in what was going on with my family and in true customer service. Well be back soon to purchase our bands! :D

We were stalked for the first 5 minutes. Upon asking for space we were able to find several pieces and the exoerience was pleasant. Found a beautiful piece of jewelry!

I arrived at this location on 5/7/18 just to drop off jewelry that I need it service and repair on. I waited approximately 20 minutes to be acknowledged. Other customers had to inform the employees that I was ahead of them. Eventually someone asked if I needed help & I am informed them that I needed to drop off a repair. That took an extra 20 minutes just to fill out the paperwork and drop off my jewelry. I was advised it would be done at 7pm the same day. I returned the next day to pick it up. Same thing happen I was standing around for 20 minutes waiting on someone to acknowledge me . Meanwhile other employees were just standing around helping customers that were just looking and requesting to see everything under the sun without purchasing them. I bought my jewelry and the extended warranty in 2005 and I will never turn to this particular location ever again! They seem to have a discrimination issue! Horrible customer service!Update: I had to return the same item for repair again almost 1 month later. But the lady who helped me this time was great! She updated my info, in front of me instead of just taking their word for it. So I just added and additional star.

Catherine and Amanda helped me so well! They are always so nice and never pushy. Thats why I love Jareds!

They resized my ring and cleaned it. The service provided for customers is very welcoming and professional. They really take care of you and your needs.

This is a bitter sweet review! My precious Husband surprised me with a beautiful charm necklace May 2, 2018 in Punta Cana Dominican Republic for my birthday. I loved it so much that it brought tears to my eyes. As he put my beautiful necklace on as the sun was rising on the the beach, he told me if it ever breaks he paid for an extended warranty plan.Two months later I had to utilize that warranty because the clasp broke off. I went in with no trouble at all of getting it repaired. Here’s where the nightmare begins though! I took the chain in 4 more times after that to get it repaired for the exact same issue over and over again. The 5th time I took it back they replaced it with a supposedly new chain. This was in July or August of 2019. Well it broke again in September of 2019, the same old defective problem. So I finally got around to once again taking it back for another repair and I was told they would have to order a new one.I was told that the so called new chain that was given to me a couple of months prior was too stretched out to repaired . I explain to them I only wear it to church or dinner, and that I don’t wear it everyday or sleep in it , so how can it be stretched out? Juanita checked the inventory only to find out the chain is discontinued. I was told that the other stores would be called to see if they could locate another chain. Well after several phone calls back to them, because no one bothered to follow up with me on this matter I was told a charm and chain would have to be made over and it would take 96 days or more.I asked to if they could just replace the chain and they told me I’d have to buy a new chain and they could give me 10% off. By this time I’m scratching my head because I have a warranty on the chain. Well I was told by a female Manager that the chain was worthless, but the charm was what cost the bulk of the purchase. This is why this review is bitter sweet.Now my husband has to pay out of pocket to purchase a new chain to fit my charm. What a slap in the face to a customer! Buyers please beware when shopping at Jared’s. They do not honor their warranty policies, and they will try to make you jump through hoops to make it easy on themselves. My husband went in that store because he wanted a unique and special piece of jewelry for my birthday, and in return all we got was a worthless necklace that kept breaking and is now discontinued!Everyone complimented me on my necklace, even Hollywood Stars, and I proudly told them my Husband got it from Jared’s. Now wherever we purchase new chain and I get compliments, I will proudly say the name of that Jewelry store is where they should shop! THANK YOU JARAD FOR MAKING MY BEAUTIFUL BIRTHDAY GIFT AN AWFUL EXPERIENCE 😡😡😡😡

I was not acknowledged for over 30 minutes, while trying to simply pick up my ring. Then when I spoke up and asked the employee (Danny) how much longer the wait would be to pick up a ring. He actually eyeballed me up and down, and with contempt and sarcasm told me it would be 10 to 15 minutes. Then proceeds to ask everyone, which at this point is a line 6 customers strong, if they would like a water. As all of us had already been waiting there for 30+ minutes, we all said no. Then he laughed, winked and sarcastically smiled at his customer and asked if they would like a water, too which the lady said yes. He stopped everything he was doing, walked across the store to get her water. 15 minutes later he finished the same customers transaction. Instead of him servicing me or the three customers that are left (the others left), He takes those same customers to the other side of the store and starts showing them more jewelry. Multi tasking is key in every position... all of the other staff were taking care of multiple customers, except Danny. Ive used this same location since 2014 and every other staff member at the counter for cleaning and repair have been able to handle multiple customers, while he is cleaning the jewelry, he could do another transaction instead of chitchatting. Its a simple as saying excuse me,while your item is cleaning let me assist the next customer as well. I spent 49 minutes inside the store for a 2 minute transaction.Danny was being snide and intentionally condescending, this is unacceptable and I expect much more from a reputable company, that Ive spent my hard earned money in.

Some of these reviews seem fake, check out their rating on Yelp. My experience was awful. I brought a ring in needing to be sized. I was recommended to have a half shank added to the bottom of the ring. They had to rework their work 3 times due to mistakes made by the technician. The ring weighed 14.3 grams when I brought it to them. Weighed 13 grams when I took it from them. From my understanding when you add more material to a ring it should weigh more... Technicians seem very beginner like. Would avoid this place for your own good. Ended up taking the ring to Arlington gold exchange and they are currently fixing it.

Very friendly and helpful staff! Really nice location. Karen is the best!

I tried to buy a ring online but kept getting an error. Then I noticed that they had billed me for the ring each time (without ever finishing the order) and emptied out my bank account! I was told several times that they would void the transactions, just to find out void meant they sent a fax (a stinking FAX!!!) to my bank. They refused to do anything more than a fax!While that nonsense was going on I still needed to get the ring. So they told me that they were transferring the ring from another store to the one near me. When I called the next day there was no record of any transfer happening. After I asked them AGAIN to transfer the ring I made them give me the internal tracking number they use so I could remind them. Well, after waiting a week and a half and calling several more times, turns out they never even tried to transfer the ring. The originating store sold it, and just didnt feel like letting anyone (let alone ME) know that they had! So it has been 2 weeks, I finally have my money back (NO THANKS to Jareds) and still dont have the ring.If they decide to treat me ANY better, I will update this review. If this review isnt updated, it is because they have remained thieving incompetent snakes![UPDATE: This store gave me a small discount on the ring, but the company in general refused to accept responsibility.]

Thay altered the ring design.

Thank you Danny for your help with my watch battery! I appreciate you taking the time to get clarity on my battery replay policy as well as taking the time to fix my way, personally.Customer service kuddos to you sir!!

As a business owner I know that customer service goes along way. My fiancé and I were shopping for wedding bands. We were greeted and that is as far as it went. Another couple walked in approximately 10 minutes after us and they were helped immediately. Needless to say we left. Not only will we not be making any future purchases at this location but we will not be supporting this company at all. Last time I checked money is green and it all spends the same. We had CASH to make our purchase no FINANCING needed... Jared’s lost not ours...

Well well I bought a leg chain and not long ago it broke. And I took it to this store the manager veronica treated me like she dont like black British ppl attitude all the way she said she will charge me for the repair. I told her for what its not that hard to fix gezz I told her give it back to me I will be contacting the corporate office this is why I hate this jared store in Arlington. Bad customer service all the way because of HER NONSENSE.

I purchased a ring and they damaged it when resizing it. It took a week to get a replacement in (almost didnt make it in time for my proposal). Now theyre telling me they cant find record of the payment I made - its been 10 days since payment, and it hasnt cleared my bank. Im told I wont hear an update for another two days from now.The staff is friendly, but Im extremely upset at how poorly this whole experience has gone.

Katherine was very knowledgable and helpful!

I have called many times and no one ever answers the phone

Ive been going to this Jared for over 5 years because of the customer service. With the recent service I wont be going back , they set the date and I showed up to my grandmas ring not ready. Ok i understand things happen so they pick a new date, I call this time and they say its ready and i show up and its not ready. Its a 30 to 40 minute drive for me just to go to Jared. Just do your job and dont assume something is ready because I said I dropped it off 2 weeks ago.I convinced my grandma to come here instead of Zales and they let both of us down. Lets hope the third time is the charm.

My wife and I have used Jared or affiliated stores for almost 20 years.We recently had our rings serviced at the Arilington, TX store. After an extensive repair was completed on my wifes wedding ring my wife called to see if the ring was ready for pick-up and explained that I would be in to pick it up. We live a fair distance from this store and it was easier for me since I work in the Dallas/Fort Worth metroplex.After arriving at this store I was asked about the claim ticket. I explained I did not have the ticket but told her my wifes name, when we brought it in, where we lived and that I was present when the ring was dropped off and on the account with the same address.We have, numerous times in the past, picked up our jewelry without the claim ticket after verifying who we were.They refused to release the ring to me even though my wife had just spoken with them and they were full aware I was in route. I understand security but after all the information exchange and the phone call from my wife, it is evident I wasnt just picking up someone elses jewelry.I am a senior manager who does not appear as anything less during business hours yet I felt like I was going through an inquisition then denied what is rightfully my property.Needless to say, my wife has to take time out of here day, drive the 60+ miles round-trip to retrieve a ring that I could have and should have been able to pickup. We will not be return customers.

I take my ring back here every 6 month to be cleaned. The customer service is always great! And they do a great job

Karen was helpful for my wife two years anniversary gifts I will be back again thank you Karen for your help

Went in to shop for a wedding ring for my now husband. He didn’t like it so I had to turn back and return for something else. I was so afraid I wouldn’t be able to, but the manager Gary made me feel so comfortable and got me taken care of quick. Hadi was helping me with the ring, soooo helpful and payed attention to all the details. I absolutely love the customer service. Gary and Hadi 5 stars!!

Great service!!Daniel was super helpful and professional.

What an amazing store. I bought my wife engagement ring and all her gifts here. The service is amazing! Greeted at the door by a wonderful manager Gary and everyone is so friendly! Hadi is just amazing really helping me fix my moms necklace and setting up with a beautiful pendant for valentines day! I HIGHLY recommend going to see Hadi for any gift purchases your thinking of. His knowledge, experience, and non pressure to buy will make you be a Jared cutomer for life!

I had a custom piece made there and they took great care and made sure everything was correct. Awesome customer service. Thanks Jared!

Great customer service when I havent been in a Jared in over 2 years! Also was given real information to expect and things to look for from jewelry stores so I trust them even more when I didnt know that was possible! Thank you Hadi and the store manager Gary for being so genuine and for having such personable attitudes! You really brightened our day after a horrible customer service experience just before this!

Great service every time I come here!! Always professional and welcoming as sookn as u enter the door!! Go see them if u are in the area!! The general manager is awesome!! When Arlington go see hadi & krystal they are helpful and make sure u are well taking care of!!

Hadi at Jared of Galleria was amazing!! I really recommend him and the Arlington store for your jewelry.

Sales people where very helpful and pleasant.

My girl Deyzy aka Dey is the best!! She helped me find exactly what I needed for exactly my price!! Thank you 😘. Give that girl a raise!! 👍

I loved this placeThe costumer service is very goodI bought a ring for my girl and she loved itThe people are really polite and help you find what you needHappy :) :D

I have been coming to jared for all my needs for years.Hadi shah came to me wirh a smile and profesionalism that established a ease in atmosphere that was the best i have experienced in 35 yearsThank youLife customerArlington txDon tietz

The sales and service staff at this location, along with its manager are very pleasant and helpful.

Really havent enjoyed any of my visits here. The staff is cold and unfriendly. I feel unwelcomed almost as though I dont belong their. They have always done a good job with sizing and cleaning my jewelry but the atmosphere reaks of unhappiness. Just dont like going in there.

Just went there to look at couple watches and repair my existing watch. Looks nobody wants to work or help me. Couple guys who work just kept looking at me and offered no help, told me someone will be right with me. I ended up waiting for about 20 mins and leaving after no one wanted to help. I would give ZERO stars if i could. Worst service ever.

Everyone was so nice and helpful.

Wonderful customer service. Highly recommend.

Poor customer service. Waiting an hour and finally left. A lady kept walking around saying be right with you. Thought she was just singing a song.

All the people were very knowledgeable and helpful.

I have the protection plan, but this store always seems confused about what that means. They dont get the ring very clean unless you agree to leave it with them.

Best customer service

First time in and the staff was awesome!

The people that work there are very helpful

My boyfriend and I came here to look for an engagement ring. We were not greeted when we came in and after browsing for almost 15 minutes, not a single person acknowledged us or even looked us in the eye. We left to find a store where were welcome.

I will get that When I big

The staff was super helpful

AWESOME

Jared