My frame was hit by basketball and loose. Since SVS is the closest store, so I stopped by. Although my frame was not ordered from here, the staff here fixed the frame for me for free. Great service. Thanks

Very pleasant experience. I love the fact that I could schedule the appointment online. Everyone was very friendly and helpful at the location and the doctor was great and didnt belittle me at all for sleeping in my contacts (although she did advise against it). I will definitely be back!

Very unfriendly staff both, on the phone and in personYou can go there if you like being spoken to like you are a little soldier and they are generals. 2 more customers at the whole store (not busy at all-more employees than customers), but they are telling me that I had to make an appointment to get pricing information on a pair of glasses; then they tell me, alright we will take you. Ive read bad reviews, but they are in my vision insurance network, so I went. Id rather go out of network and pay more than I go back there. They made me understand that they do not need my business.

The doctor really spent time talking about my eye concern. Then she recommended a specialist. The staff were very friendly and helped me choose new glasses. They also found two discounts for them.

Very thoughtful and attentive examination. I definitely needed a new prescription. I found a frame to my liking easily. Overall, a very nice experience.

For SVS Ann Arbor store in Westgate: I have had the most terrible experience with them in my entire life. I bought two pairs of eyeglasses from them. The first one was very uncomfortable to wear and then I bought the second one. However, the second one was broken within six months and so I later went to their store to ask them to fix it. Both pairs of eyeglasses are quite expensive, over $300 for each after the insurance. I paid $80 for fixing. You know what? After visiting their store several times, they gave me one that was already broken. They then promised me to give me a new one, but I had to wait. I then waited for another two months and called them several times after two months, but they told me that there was no new one available! This was almost half a year since I visited them for fixing. To be generous, I still wanted to give them another chance to do better service, so I said that I could buy a new pair of eyeglasses there. They claimed to nicely offer me some discounts for that. Then I made an appointment for an eye exam. I was 13 minutes late because the weather was cold and the traffic was a lot and I booked a taxi to get there: I live in a place quite far from their store! But they told me that they could not do the eye exam for me because I was late. What a good excuse! I remember that when I did my first eye exam there, they asked me to wait for longer than half an hour! That means we customers should wait for their doctor, while their doctor would never wait for their customers! Such a double standard and very unprofessional group of people who are offering the worst service! I cannot be more disappointed and angry with them!

Doc and staff was very friendly except for one lady that was very, very rude with me on the phone, calling before my appt. They practice in a very sterile/clean environment. I was very happy with my 1st visit there.

Went in for a standard eye exam. Had to wait 20 minutes after scheduled appointment time before I was seen by the optometrist, but both the opticians (I unfortunately cannot remember their names) were absolutely lovely and extremely helpful. The optometrist was very pleasant, explained each test thoroughly, and listened to my concerns during my eye exam. Only reason for 4/5 was the significant wait time after my scheduled appointment time, but other than that, I had a wonderful experience.

I went there to get my glasses repaired and the staff was nice initially, then one young lady got quite patronizing and made me feel bad for walking into the store. There is a sign on thee we door that says Max occupancy of 10, including me there was only 6 people in the store. This young lady behind the counter (mind you she never even stood up to address me) said “you know it’s by appt only we have a maximum occupancy” incredibly rudely. If it’s by appt only, you can control the flow of customers in the store by locking the front door. Just a thought. Second thought don’t make a customer feel bad for walking in to get service, won’t ever go back now.....

I started going to this location and it is an hour away from my hometown were they have an SVS vision, I will forever go to this location because the staff is so nice all of the ladies upfront are great !!!

Very friendly staff, helpful. Will recomend to others looking to change providers.

Great Covid precautions. Staff are friendly and helpful.

I found Stacey to be very professional and awesome and helping me understand about their affiliation with CareCredit and also CareCredit covers dental Chiropractic and even vet care

Had a PHENOMENAL experience here. The doctor is excellent and super friendly. The staff was so inviting and helpful. Did not make me feel like I was a burden for trying on a bunch of glasses (even though they have to be sanitized after every try-on). Everyone took extreme care in cleaning and sanitizing the area.Definitely recommend.

The service was excellant! Got 2 pair of glasses I love.

Staff are really nice. Great social distance practice. Tons of choices with good price.

I liked this location. They were very friendly and accommodating when I tried on about 20 different frames. The only that kinda bothered me was getting my blood pressure taken in the exam room. Ive never heard of SVS doing that before.

I stopped to try on frames quickly with my son and did not realize that you had to make an appt. When I walked in, no one was in there and they told me I had to call to make an appt. I told her we just wanted to look real quick and they wouldn’t even let us look. Again, no one was there and it wasn’t as if they looked at their calendar. Would have been nice to let us look for 5 minutes.

Staff was very friendly, courteous, and helpful and the facility was very clean. There were fewer frame selections appropriate for my prescription strength and face shape than I would have liked.

The staff is phenomenal - very friendly, helpful, and good-natured. The optometrist is thorough and very nice. I had a bit of a wait before I was called back, but thats expected for any doctors appointment so I wasnt too bothered by it. Plus it gave me time to look over frame options, of which there is a decent selection.

I made an appointment to obtain safety glasses to protect me as a frontline worker. I was told that because my prescription was expired, I could not proceed, per svs policy. I explained that I would like to proceed with the understanding that the prescription was old. I declined an eye exam because of the pandemic. However, I was told again, that this was against policy. I left without safety glasses. I am disappointed that svs policy is not accommodating to the current conditions. I have taken many steps to reduce my potential exposure to covid in order to keep myself and the community safe. I am disappointed that I could not obtain glasses to help me with that initiative. While I understand that svs would like me to have the best product possible for my vision, the policy just resulted in me continuing to use my “old” prescription glasses and a loss in a sale from the store. I hope that svs considers a more patient-centered policy that takes into account different comfort levels and needs. I plan to purchase safety glasses elsewhere and obtain an eye exam when Covid rates are lower.

Very professional staff and very nice location. They disinfect everything customers touch, including frames tried by the customers.

I went early for my appointment because I wanted to look at some frames, and they were able to move up my appointment so I could get out earlier! Very helpful in choosing frames that look good since I have no fashion sense. They even noticed my current frames were loose and tightened them without asking! My glasses arent falling off all the time anymore. Great service.

I went into the Westgate location to look at frames for my mother the office was slightly busy however I was not greeted after standing by the frames and had to stand at the desk and wait while the staff spoke amongst themselves. My mother has Medicaid and SVS is a Medicaid provider so I asked to see the Medicaid approved frame section. They pointed to a pile of crates at the back of the store... how humiliating would it be if my mother was there with me to see this interaction. In a society where people are judged and shamed for being on government assistance a Medicaid provider treats their own patients as second class. They weren’t even on the wall hung up to be displayed. Made me sad. They should do better to make all patients feel comfortable and valued like the SVS in Ypsilanti. Will not be buying anything from the Westgate location. Disappointed 😔

Showed up 10 minutes late due to football traffic and was told the doctor could no longer see me. I have never been to a business such as this with no grace period, understanding, and care to try to rectify the situation. My family and I have given a lot of business to SVS and the way this situation was handled is very upsetting. Instead of showing some understanding or saying something like, “If the doctor has a cancellation, we can call to let you know,” I was told “well..what do you want me to do??” by the receptionist. Incredibly rude, unprofessional, and lack of customer service.

Very friendly and knowledgeable staff. Overall experience was very positive appointments ran on time and staff made frame selection so easy because they listened to exactly what I wanted and found the perfect frame on the second try.

Super easy to deal with

Technician was kind and attended to my needs thoroughly.

The doctor I saw was excellent. The staff were great! Extremely friendly environment. I would recommend. Great prices as well.

Very friendly staff and I love how they made the experience personal. They talked to me like we knew each other for years. Even told me if the glasses I picked out looked good on me. The doctor told me what was going on every step of the way and was very friendly. The experience was fast and there wasnt a wait time at all. If you need glasses definitely go there

The optometrist was very professional and personable, but the customer service upfront was terrible. There was a mix-up with my insurance, and the girl helping me (Stacey) seemed really upset that I wanted to sort it out (and not have to pay an extra $135). She refused to speak with the insurance representative I was on the phone with and asked her co-worker to assist me. Her co-worker got it sorted out, and my benefits were fine. However, I will never return to this store again because of the attitude of the first employee.

Jackson Ave location was a wonderful experience. Excellent customer service and friendly staff. Scheduling was efficient. Glasses came quickly and they really took the time to fit them properly and make sure we were happy before we left the store.

Great staff and friendly service made this such a nice experience. definitely one of the best places to get eyeware in A2

Friendly, helpful, COVID careful, and professional. Thanks

I was seen promptly when I arrived. The professionals who work there did a great job explaining my options for contacts and eye glasses. They did not try to sell me a product I wasnt looking for or didnt need. Three cheers!

Svs vision on Maple/Stadium in Ann Arbor, was friendly and helpful. The glasses took two weeks to get. (Guess thats about average for holiday season). They did not call us though to tell us glasses were in, we called twice and finally found out they were there. Friendly staff and good selection of frames

Excellent service by Peter J. and others. Needed frames adjusted and Peter, with his persistence, did a great job. I have been getting my glasses at SVS Westgate for years and have always found the staff very helpful.

Everyone from the exam, through ordering glasses for both my daughters, and pick up were professional and personable. Even though they were quite busy, all customers were easily taken care of as soon as they walked in the door. Loved the place!

Everyone is extremely helpful and seem to care about their customers!! Hard to find a place that doesn’t rush you, but this location lets you take your time. Very attentive and felt like my doctor was precise.

Conveniently located, great parking, wonderful atmosphere! I was seen promptly, the staff is friendly and helpful and the doctor is great! Will definitely be going back!

I had a really great experience here. The doctor as well as the staff were all friendly and handles me pretty quickly. I never had to wait long, with my initial appointment, or when I came back to pick up my glasses. I would definitely recommend coming to this location.-Mikayla

I missed work due to the non professional way to communicate the phone doesn’t work when you call them my hours are gone while they may still work there hours so that let nothing to the lady . Even if the number i gave two years ago changed that shouldn’t be a problem why have a number on the site that doesn’t connect to where the place is for someone to talk to why does it say they are closed give a few options then the voicemail hangs up i feel that is truly unfair and unacceptable as being a business I’ve never dealt with a situation like this. Thanks for wasting my time.

I liked them when I was there to get glasses, however, my insurance only allows new glasses every 2 years so I am not going to them until next year (and maybe not at all after my latest experience). They are calling me 1 or 2 times EVERY day and leaving me automated voice mails that tell me I need to call for an appointment. This has been going on for two weeks now. STOP. STOP. STOP. I blocked your number so now you wont get me back ever.

I have not been a customer at SVS vision, but I will be next time I need new glasses. I just walked in to ask if anyone made replacement soft covers to go on my glasses frame round my ears, mine had cracked and exposed a sharp part of the metal frame. Coco removed my old covers and put on new ones, cleaned my glasses, and gave them back to me at no charge. Such kindness is rare, and I am truly grateful.

First eye exam since I was a kid. Everyone made feel very relaxed. Pete was a very professional guy and wealth of information.

Talk to Peter. Hes very sophisticated and exceptionally friendly. Exams and purchasing new frames or lenses are also usually fast and easy.

Very friendly, knowledgeable and courteous staff. My daughters glasses came in quickly with no issues. My contact appt was thorough.

Bad Experience - BewareI picked up my new sunglasses and one eyelash touched the lens. They tried adjusting multiple times over the next several weeks, but to no avail. Finally, Id had enough and just wanted my money back, but I was past the 45-day return window--even though it was a recurring problem since the first day. The last time they adjusted it, an optician said she figured out the problem, my prescription on that eye was stronger and my lens was thicker on that side. She said there was nothing she could do about it--even though they sold me the glasses knowing full well what prescription needed to fit into the frames. She was content with having a dissatisfied customer. Why didnt she figure out the problem while I was in the 45-day window to get my money back? I had bought a second pair with the same prescription. Why didn’t I have a problem on that pair? It was only on the sunglasses. I left, disgruntled, and looked up how to fix the problem on Google. I found the solution and did it myself--no thanks to their trained staff. The staff is very friendly and will certainly tell you what you want to hear to get you in for the exam and to buy glasses, but beware afterwards. If you go there for an adjustment, once it’s your turn don’t expect they will focus on you. They’ll greet new customers, answer the phone, and just leave you sitting there. It’s too bad they don’t understand customer service is not just about being friendly, but delivering quality products and services that satisfy customers. And, if your glasses need more than one adjustment, use your money back guarantee before its too late! Do yourself a favor, find a reputable place and go there instead.

I was 30 minutes late for my appointment and they were still able to accommodate me within an hour (as well as straightening out my vision insurance situation). Excellent service. Top-quality people.

Extremely friendly and informative staff. Never been treated so nicely at an eye appointment. Hope to continue to do business with them in the future!

So its almost been a month and i still havent recieved my glasses from being fixed from repair this is the slowest svs vision center I have been too, will not return. Eyeglass world is better.

Great experience. The staff is friendly, professional and they know their glasses.

The staff at SVS vision is extremely accommodating and friendly. The appointments are prompt and the doctor is nice. What more can you ask from an optometrist?

My son (10 yes. old) and I had a very good experience there. Doctor,receptionist,and Peter were very helpful.

Peter and Koko are extremely accommodating and helpful and friendly. They made my visit fun and my family happy!

Everyone is always so nice there! The doctor is thourough. There are tons of glasses to chose from.

Peter at the Ann Arbor Westgate store was awesome!Made the experience enjoyable!Excelsior!

Doctor was wonderful and I wasn’t pressured to buy things I didn’t need. Definitely will be returning.

I was somewhat disappointed by the customer service I received when I went in, based on all the great reviews I chose to try this place. I walked in and was greeted right away, but after asking a few questions I felt like I was a bother and they didnt want to help me. They just pointed at some frames across the store but never came out from behind the counter to offer any assistance, Ive worn glasses for over 30yrs of my life, so this isnt a new thing for me, in the past all the opticians have always helped and guided me with my selection and discuss options even if I was just looking. I asked a few more questions about price, but again just felt like they were giving me straight curt answers but never asking me what I was looking for and I was more of an annoyance. There were at least 3-4 people working that day and only 1 was helping another customer, so it wasnt as if they were all busy helping other customers. Regardless, I felt like I was unwelcome there so after looking around a bit more and trying on a few more frames I chose to leave. They did say have a good day as I left. So they werent rude but they didnt seem to want to come out from behind the counter to help me. So for the friendly greeting I received when I walked in and the good bye at the end, I wont give them a terrible rating but I definitely didnt come back to purchase my eyeglasses when I got my prescription the following week.

Always very helpful, professional, pleasant with many glasses to pick from. Been going there for 18 years-always very satisfied!

Friendly staff, prompt delivery of glasses and contacts, as well as a follow up call. I am 100% satisfied with my experience at SVS Ann Arbor!

Great customer service and through eye exam. Would highly recommend this SVS location.

Always great staff and service. Peter is awesome!

I had a wonderful time at SVS! The women in the front are so friendly and helpful.

I really appreciated the service I got here. Peter Jackson was excellent, knowledgeable, friendly and very attentive.

Dont reccomend comming here been waiting to be seen for 1 1/2+ hours.

Always friendly and helpful. They work with you to make sure you get the best options you can with your insurance plan.

Had wonderful help with the eye exam, selecting of glasses, and receiving of glasses ~ great reminders (text and phone message) for appt reminders too.

Waited for my exam based on friends recommendation. Got the exam...Doc was good but when I was fitted for my glasses, the regular tech was busy. So an apparent sub/ clerk was asked to do the measurement for bifocal/ regular lense. She mismarked where the bifocal should be ( too low) and they cut the lense to that spec. If I dont hold my glasses high on tje bridge of my nose...I cant use the bifocal...too low cut on the lense. Looked like a production line to me...getm in and out asap.

Getting the glasses took longer than I expected but the experience was very satisfying.

Great selection, can always get your glasses adjusted if needed.

The secretary is awful and so rude.

Very friendly, excellent service. Highly recommend!

Great service made sure I got every discount I was eligble for. Staff is super friendly and helpful!

Fast friendly service, and a nice clean environment. I would recommend them, and plan to continue to use them myself.

Horrible. I called the Ypsilanti store, ordered a replacement pair and they came in just fine. When I went to pick up in Ypsilanti, I found that the Google info for mapping was incorrect. Used address on old office sign, it sent me 15 minutes the wrong way. Finally go back, parking was horrible. I go inside the only svs store Ive ever dealt with just to find out they were sent to the Ann Arbor store. NOONE ever at any point told me that. So now Ive wasted an hour of time, gas and have to still go pick them up.

Polite, friendly and professional - they answered all the questions my child had about getting a first pair of glasses and why they were needed.

Really nice experience!....Good collection!!...Shop assistant Veto was made sure to get me exact pair of prescribed sunglasses when I found out I received a slightly different frame than desired!!...Kudos!

Very nice, friendly, efficient people. All good.

SVS Vision saved me from my own procrastination by opening on Sunday, 12/30, which allowed me to use my vision benefits this year. I called on Friday, was booked for Sunday, and received a thorough eye exam when I arrived.

Staff was helpful and courteous even during end of shift hours

0 stars. Weird, incompetent doctors. Equally incompetent and also dramatic/unprofessional front desk staff. Bad glasses selection. Avoid at all costs/literally go anywhere else.

Friendly staff and glasses arrived faster than expected

Excellent all around. Really nice doctor and staff and did not feel at all rushed.

Great service, Coco is friendly and helpful!

Was not at all happy with my experience here. They were not able to adjust my glasses in a way that didnt hurt my ears. I drove back for I think over 10 adjustments and they couldnt get it right. What a waste of time.

When I go to SVS vision I A:WAYS deal with Kate. She knows what kind of frames I like and she picks out several frames for me to try on.

Amazing customer service and experience

The staff was informed, courteous, and professional!

The staff is friendly and helpful.

Great staff, good selection on frames, fast, friendly.

Quick, efficient, thorough, and helpful with frame selection,

Great experience, wonderful staff!

Knowledgeable, helpful, friendly and easy experience.

Always polite and helpful.

Friendly and efficient.

Lost my glasses or gave them to someone else

Efficient & friendly staff

Safe, efficient, and friendly.

Friendly