Zach was a very knowledgeable agent. Offered an extra service, asked if I wanted to utilize the Free Oil change I had available. Coffee service was re instated, here in AK that is a plus due to the colder days. Missing the snacks that it was offered before though.Over all great service.

I came to the lot looking to buy a fully-optioned Titan XD (ie about a $75K purchase). I drove to the front of the lot where the Titans were and proceeded to look around. The trucks were locked as is common in the neighborhood due to the homeless population. That was not a big deal until after 15 minutes of looking no sales person came to greet me. I gave up after 25 minutes and headed out.I am going to give the sale to Fairbanks Nissan, they have good customer service and their sticker price is marginally cheaper despite having to ship the vehicles 360 miles farther inland.

Very good customer service, specially Sylvia & Chris.

Sylvia is amazing and keep me coming back. She is always friendly and keeps me informed on best options. The prices are higher as a dealer I don’t like but when having car issues unfortunately I have to deal with it and figure it out. I love my Nissan.

They switched out my tires and did an oil change in less than 2 hours despite quoting me a long waiting period, so I was happy!

I have always had a good experience with Nissan until the last two times I’ve been at there in the past month. I live three hours away from the nearest Nissan dealership. The first time I went there in the past month I called to ask if I needed an appointment they said no. I showed up to find out they could only do the oil change but couldn’t look at steering wheel without appointment. Made an appointment for two weeks later when I could leave my car. I was unable to get a loaner or rental car. I live three hours away and had to cab around town for 6 hours until someone was able to get me. They were unable to find anything wrong with the car even though what’s happening is a major safety issue. They asked if they could have my car over the next two days to ensure it would be safe but wouldn’t give me a loaner car. I told them I wasn’t able to do that since my husband and I took time off to come get the car looked at. I am so disappointed in Nissan right now that I will probably never return. If something happens to me due to steering wheel issue I will be suing dealership

They are Covid safe and very knowledgeable for my 06 Altima! These guys are the best.

I worked in customer service for 42 years and what I experienced there was top quality service to the max.

I was not happy, that they missed a certain visible repair or to make a recommendation to repair it, until after they completed the services and I came to pick up my vehicle and saw it. I brought it to their attention before they took it back in and fixed it.I expect my mechanic to look out for my best interest and recommend all necessary repairs or tighten a loose bolt without charging me extra. etc. Thanks.

I took my car in for a tire changeover and oil change like I do twice a year, I have always received excellent service. Unfortunately this time, when I picked up my car it was damaged.Garret was very accommodating but after having to send car back to the body shop twice, I have notified my Insurance explained the situation, they are treating this like vandalism while at the dealership and I will be going to a local reputable body shop.

Deb and Alex made our time easy and stress free. We are longtime customers of the continental family. Nissan service is one of our biggest reasons we keep coming back. Thanks again for a great sales experience.

My experience is excellent, the sales person named Jose, helped to find the car I was looking for and his help was very good.

My Titan had 2 parts replaced that werent necessary and I was charged for it. Then when the issues was figured out I had to wait 3 months for it to get fixed. In my book this is unacceptable from a dealership of the vehicle. I would expect it from an independent shop.

Replaced transmission after 65,000 miles. The service rep C.J. did a great job of keeping me informed of what was happening. It took over a month to get a transmission to replace the old one. I had to pay for a rental car for that time. Very expensive.

They were ready to repair my car at the time prescribed and it was completed at the time they promised so keep up the good work

Robert the service advisor did a great job explaining everything to me. He even went above and beyond when I asked if they would vacuum my second row so I could install a new car seat as I’m super pregnant right now. Service was completed in the time they promised.

My mom and I went in to Nissan because I wanted her to test drive the Rogue. I believed it was the perfect SUV for her and my dads needs. Turns out, she loved it and Jason made the experience very easy for her and she was able to get the exact Rogue she wanted for a great price. I was still in the process of car shopping, but ended up also buying a Rogue (that day) from Jason, who help me also get a great deal. Everyone was very nice and willing to work with us. It was also great that we only had to deal with 1 person the whole time we were in the building. Made contact and contamination a minimum. This would be the 2nd vehicle in a year I have actually bought from Nissan, where Jason helped me with the deal and everyone was great with the process.

Continental Nissan staff are highly skilled professionals. They listen to the customer and they kept me informed during the process while I was waiting. I had asked for a tire rotation however they determined this was not needed, so no charge to me. This is how customers expect to be treated and this dealer exceeds those expectations. Also the staff are very friendly and kind. Thank-you.

Ask for Jonathan, he helped me find a new Titan. No pressure, super helpful, really likeable guy. I will come back here any time.

Smooth transaction from beginning to end, starting from online inquiries.

Great knowledgeble staff. Polite and helpful.

Their all awesome but they did not wash &. Vacuum it

The heater/blower on my Rogue did not work at all when I started my car three mornings ago. The engine block heater had been plugged in because of the cold temperature. I started the car remotely, as I always do. But when I got in to drive to school, the blower wasnt on and the inside temperature was no warmer than outside. I called the service department and got an appointment for the next morning. On the way to school, about 20 minutes after I had started the car, the blower and heater suddenly kicked in.That afternoon when I left school, blower/heater was working. I stopped by the service department and after talking over the options with the representative, who took notes of what was going on with my Rogue, I decided to keep the next mornings appointment. Of course, when I drove the car to the lot that morning, the blower was working. I was prepared to hear they could not replicate the problem.But surprise! I got a call that afternoon that the problem had a solution. (I wish I could include the technicians name who called, but the notes I took are on my desk at school). Turns out a bulletin from Nissan addressed the problem; a poorly designed cowl on the front of the car didnt protect the HVAC adequately from heavy snow. The new, redesigned cowl has been ordered and will be installed, all under warranty.I appreciated everyone in the service department who worked to solve this problem!

Joey, Geoff & Seth were all amazing to work with made the whole experience worthwhile and easy! Love my new car!

Very good quick checked over vehicle etc

Robert was AMAZING. he made the tire exchange simple and it was done surprisingly FAST!the gentleman that brought my car into the shop did slip my coffee and it froze while sitting outside. So that was irritating but it was excellent service

Silvia was amazing and went well above and beyond to fix a 2 year issue that was not created by continental Nissan. Because of her effort and professionalism our next car is coming from y’all. Promote her and keep her on staff. I can not say enough how pleased I am with my experience.

I sent my vehicle in for service, and clearly stated what I was authorizing to be done. Some things were done that I had NOT authorized, and then the service department attempted to charge a amount different from the amount I was originally quoted. I dont really appreciate unexpected charges. Also, the batteries on my key were not replaced, which is one of the points on the list. That wouldnt have been a huge deal, except that the battery on my key was actually dead, so I really needed that done. Otherwise, the vehicle seems to be running smoothly and I am pleased.

They did a awesome job. Great experience for my first oil and filter change! And they washed my car too!! Very happy!

I love bringing my vehicle here for tune ups & other service related needs. The workers here are so friendly & honest, I couldnt ask for a better dealership to bring my car to.

Very good customer service and friendly representatives!

Called Seth to see if I qualified for a vehicle and he worked on finding me a vehicle all day. Since I wasn’t able to go to the dealership he made everything so easy to do from home. When he was able to find one his coworker Joey came and got me from my house, so I could get my vehicle! Joey was ver professional and helped me through the whole process. For buying a car for the first time, I would say this was the best experience one can have. I would recommend either one of these two gentleman if you’re in need for a car or starting your search. I’m extremely pleased!

I love Continental Nissan of Anchorage. They take wonderful care of my car and of me as a customer. They are extremely hospitable and made sure I was comfortable and well fed while waiting for my car. They kept me informed of small things they found wrong with my car and asked if I wanted them repaired.I have been a Nissan owner for 25+ years. Without a doubt, reliability of the service department factors into my purchase of a vehicle. Nissan Continental has never disappointed me. I recommend them highly to everyone I know.

Always amazing service from amazing brand.Thanks for being there for me and my truck. A good relationship has been formed.

I love the service department at Continental Nissan. They are always pleasant, accommodating, fast and reasonably priced! I love the coupons and the red, yellow and green checklist.

Every single time I have had an awesome experience. Everything is done on a timely manner, the customer service is excellent. I will always recommend Continental Nissan.

Felt very welcomed and given clear information on my vehicle’s service.

I was glad Nissan continental of Anchorage was open on Saturday at 2:50 pm so I could buy the parts for my Titan truck . The parts director was very helpful. After a 5 Hour Drive from Homer to anchorage I was happy to be received and helped so quickly.

We purchased a new car there in April. Wife ran over a nail. Drove it in for express service. Fixed our flat tire and sent us on our way no charge! Shocked by the fast and friendly service - outstanding!

1 hour scheduled appointment started on time and was told 3 hours at check in, but then finally finished in 1.75 hours so not bad for changeover season.

Went in to get a blower fan replaced and asked for an inspection. So apparently on my vehicle there is a “service bulliten” not a recall on the radiator. So instead of fixing the radiator I decided to get a new vehicle. The dealership was going to call me and give me a quote on trade in value. Never got a call. So I am buying a Toyota now

The Continental Nissan service team are the only people I trust with my Titan. I will always bring my truck to them because they are the best!

Takes a very long time to get service done even if you have an appointment. Not sure if they are short staffed or just don’t care about the customer who has to wait. Recently spent over 4 hours waiting for my tires to be changed over and I had an appointment.

Took my vehicle in for electrical issues. They charged me nearly $1k and I still need to jump my car every morning. Called to speak with a mechanic to discuss further action and never received a call back.

Robert was top-notch. He was pleasant and very patient with me.

I just bought a used Subaru from these guys and couldn’t be happier with the experience. The salesman Joey was extremely patient and informative while helping me decide on the best vehicle within my budget. Absolutely no pressure sales environment and their ability to work with me have earned them a lifelong customer. I won’t start anywhere else the next time I need a vehicle and will be recommending them to anyone and everyone I know. Thanks again guys!

Entire process was smooth and trade in value was on part with what I thought I deserved for the vehicle. Overall, the best experience Ive had purchasing a car to date.

Usually gets me in quick. Go in the morning though. CJ is friendly and helpful!

Best place to rent a vehicle in Anchorage! I cant say enough about the great experience here! The shuttle pick up was timely and the driver was awesome! Gracie, the representative that set us up with our rental, was awesome!! She did a fantastic job of providing us a great vehicle (brand new), and she took the time to go over places to see. We took her advice and could not have been happier. Much better rates than at the airport!! Return was a breeze! Thanks Gracie and Continental for the GREAT SERVICE!!! WE WILL USE YOU AGAIN!!!!! :)

Great customer care service & CJ has excellent communication skills! I was informed as soon as my car was towed in. CJ called me every day and kept me informed of the service for my vehicle. Prices were reasonable and the total cost came in under than the quote. Just good quality service all around.

Took a month to only be given a 1-800 number to call Nissan.

Have the bumper to bumper warranty on my car. Having some trouble with my battery terminals so they need replacing, should be a very quick job. MAYBE 5 minutes? Theyre booked out until January for a five minute job. Gotta love how much they really care about their customer .

Staff was courteous, friendly, professional. Work was completed promptly, efficiently. We will definitely return and recommend to friends and colleagues.

Salesman is very helpful and knowledgable.

Sylvia and CJ are the best when it comes to getting service work done.

I am happy with their overall service. They are friendly and do quality work and are very detailed with every problem addressed and made sure everything else was good on my vehicle. I did have to wait a few weeks to get my car in the shop but I will say it was during tire season so I understand that they are busy. One thing I would like to see improved is their shuttle service, it is slow. If possible, I would recommend having a ride to work when dropping off vehicle unless you’re the first person to drop off your car in the morning but it is nice that they offer a complimentary shuttle at all. I’m giving 5 stars for their quality of work and excellent customer service which is not something I come by every day, good job! Overall I will definitely be going back for future service on my vehicle.

Everyone was so friendly. Great service and it was only a recall. Called promptly. Very professional. Got a free drink. I was super impressed!

The crew went above and beyond trying to get me in the truck I wanted. I showed up with the mindset of whats the harm In looking or I’m pretty sure I’m not going to get the truck I want and two days later I’m leaving Nissan in a brand new truck. Beyond happy thank you.

I came in with a good friend of mine, and my daughter. It was a very pleasant experience and it was also wonderful to meet a new friend. We were well taken care of, and I believe that everyone working that night went above & beyond to make the experience enjoyable.

Excellent customer service from everyone I encountered!

Joey Domingo did an amazing job, his excitement for me made me feel like I was the only person buying a brand new car. He was thorough with the paperwork and the details of the car. I will recommend Joey to all my family and friends. Thank you, I love my New car!

Always GREAT Customer service as well always clean inside.Im going to miss the courtesy driving van...but overall they always does an exceptional job on my car .

Dropped my vehicle off today to have some service work done on it. The service writer was very courteous and professional. She got me checked quickly and I was very pleased. I told her that I was interested in possibly selling or trading my vehicle for something else and she introduced me to Chris Rayner from the sales department. Chris was excellent. He asked me a few questions and listened to me and we had a good discussion about possible vehicle options. He provided customer service well above and beyond what I would expect from an auto dealership, including arranging for a ride home for me after I had forgotten an important part of my bicycle to ride home on (the front wheel). I was very pleased with Continental Nissan as a whole and Chris Rayner in particular. Thank you for the excellent customer service experience.

Oil change. Fast service. Friendly staff.

I worked with both John and Jocelyn and both were outstanding! Took the time to answer all my questions, honest about all my options, and an overall wonderful experience! Love my new Rogue!!

They were great, I dont have any complaints. Both Robert and Joey were extremely helpful and went above and beyond to help us. Their teamwork was refreshing and when they did not know an answer off the top of their heads, they went to find out right away. Robert was very responsive and accommodating when trying to coordinate with us as well.

They was very helpful and great customer service.

Thank you Joey for helping me into a great Nissan Rogue. Trade in went smooth and was out in about 2 hours. 👍🏽

Everyone was very nice, explained the problem, the service dept staff are always great.This is my third Nissan in many years but will not buy another---the tire sensors are a royal pain! Seems like a nice idea but not at all. Nissan: eliminate that feature.

I wasnt getting any heat in my car during the coldest days here in Anchorage .Service advisor Sylvia Smith was extremely helpful in getting me an early appointment despite their fully booked schedule . And the service technician managed to fix my car heater in under an hour ! both are lifesavers , literally ! what an awesome customer service !

Great service friendly people youll find what you need if you dont go to the internet.

Joey was my salesperson, and I cannot say enough about my experience with him as a person. He has excellent customer service skills, people skills, he is friendly, and will bend over backward to help you get into the vehicle of your choosing. I intend, always, to do business with Nissan.

From check in to check out everything was amazing. We were having issues with our card and the amazing staff handled it with the utmost respect. Thank you again!

They got me in, and even with it being very busy for them, they still got me in and out so fast that I ended up not even needing to get a ride back to my shop. Excellent service as always!

One of the associates sensed. He is awesome. He made me have a very cool first car. Very family and friendly. We were open with open arms. He deserve a pay raise.

I brought my year old truck in because the engine was making a clancking noise. This was mid February didn’t get it back until a couple days before April. Had to call in to get updates which I was told that they would get back to me which never happened until I repeated calling. I feel it’s a burden owning this truck and having to rely on you people

I come in for oil changes and other inspections. Theyre usually very quick getting your service done, and the wait is sort of nice as they have coffee and snacks for customers. The coffee is actually not bad. Anyways, CJ always helps me out and educates me, because Im pretty young and dont know too much about these said motor vehicles. The biggest thing is that my dad will sometimes come with me, and my dad can be a really difficult person to deal with. In terms of customer service, I gave this place 5 stars as Ive always only received good energy and patience when it came to me and my dad. But Im certainly comfortable with coming here for whatever problems I have in the future, theyre very honest and there is no BS. Good stuff.-Zach

I went to get a new battery for my key fob. I ended up speaking with Emmett about my concerns about buying tires that I can keep on all year long. He was very informative. Recommended a great tire. Great customer service!! Thank you!!

Nothing to improve on at all. They were absolutely amazing. Made buying my first new car so easy and fun!

I came to Continental Nissan to get some maintenance done on my car. Im still quite the new driver so this seemed to be an intimidating experience however the kind staff made it painless. They were very informative and the repairs were done with a fair price and great timing. The shuttle service was also a huge plus for a busy person like me. I will definitely come back here for my car needs.

Dave was awesome!

I bought a car from Herman at Continental Nissan. The entire experience was fantastic! Herman was helpful, friendly and personable. I never expected to get such excellent service from a dealership. I love my Rav4 and will always go to Continental Auto Group for service and will definitely send everyone there to purchase simply because of Hermans amazing attitude and willingness to get me into the car that fit my needs and budget. Herman - YOU ROCK!!I also want to give props to Sinxay! He was so kind to pick me up from the airport after I bought my vehicle and had to return my rental car. Thanks Sinxay!

Good. Service department did what I asked. I appreciate that they checked other areas I.e. all car filters, lights, brakes etc

Reserved tires online, never received a confirmation call as was expressed in confirmation email. When I called service department, no confirmation on tires again. And when I was finally able to reach parts department the tires I reserved online were not available, I had to settle for another brand. During the service appointment, in cabin air filter was deemed extremely dirty, even though it was supposedly changed at my last oil change. No one could confirm that it was ever in fact changed during previous appointments.

Continental Nissan. Ive had an incredible experience with sales & managers Ms. Pak, Mr. Jackson & Mr. Rayner. I presented a dilemma of trade & purchase within three days of shipping a new Rogue overseas. The staff prioritized my time & situation by presenting good pricing up front, by processing loan promptly, remaining involved to add roof rails, answered my questions and my calls. In the beginning, it was not all sunshine, but that is past & this new experience is what will bring me back.

Went as smoothly as possible in the midst of this crippling pandemic! Drop off / pick up was well organized.

Best vehicles ever! Ive owned pretty much every Nissan. Ive never had any issues and great customer service! Vehicles are reliable and perfect for outdoor Alaska. Friendly people and staff. Parts Department are there to help upgrade your vehicles and deck your vehicle out!!!

This is my second car (both Nissans) and the first time I brought it in for service. It was for an oil change, but they found a loose part and took care of it for me. Always great service.

The staff was very friendly and helpful and my oil change was finished quickly. Thank you!

No hassle dealership. I didnt feel pressured at any point of the process. My sales representative was very knowledgeable on the truck I wanted to buy and guided me through the purchase.

Very good customer experience. Folks were knowledgeable and they made the buying process very easy.

Service department agents are always super friendly, explain everything, and the turnaround time on my work was great!!

By far the best car buying experience I have ever had! The staff was kind, professional, and efficient. Thank you!

HORRIBLE!!!Customer service is HORRIBLE! I am blown away that they treat their customers like this. The service department is unbelievable. They kept my vehicle for months. They wanted me to pay thousands of dollars for the repair without doing a test drive first! They completely separated the frame from the chassis. They told me to “trust them”. The best part is, the service manager refused to talk to me on the phone. You could hear him in the background saying, “no, I’m not going to talk to her”.I’m not sure who’s running this company but really, trust you?

The best thing was that I only had to wait about one hour for oil change, tire rotation and wiper replacement.

Got great care and advice on an automobile. Jonathan really went above and beyond in finding affordable transportation,to replace the vehicles I lost this year. Total God send.

Disappointing customer service for customers living out of town!I have owned and driven Nissan vehicles for over 30 years and have been very satisfied with the vehicle quality and reliability. My Titan is due for service and the closest Nissan Dealer is a 3 hour drive from where I live. Continental Nissan was unable to give me a Saturday appointment for over a month! I made a Friday appointment and arranged for a friend who was going to Anchorage to drive it up for me the night before and drop it off. I was very disappointed to hear that Continental Nissan does not permit vehicle drop-offs after 9 pm and they were unwilling to work with me on an alternative solution - such as parking it nearby (at my own risk and expense). For my next vehicle purchase, I will be definitely be working with a dealer that values business from customers living outside of Anchorage and who is willing to provide a better customer service experience than Continental Nissan.

Oil change was quick and customer service was at its best.

We went in to just have a look at a pathfinder. We were not even sure if it was something we could get. Joey sat down with us we talked about what we can afford for monthly finance pricing. He went out of his way to get that price for the vehicle that we wanted . He was extremely enthusiastic about working with us , and he was fun. Joey took a two hour paper pushing gruesome processes that would normally be mentally draining and full of anxiety; he turned it into a fun, upbeat, honest environment. He literally took the headache out of vehicle shopping. Plus ; we got to drive off in our brand new shiny 2019 pathfinder out of the showroom! He made a dream come true !

CJ is a very knowledgeable representative, bet helpful and your master technician diagnosed my Titan issue in minutes