THE STORE IS NOT OPEN!!!!I would post zero stars if I could.I was supposed to pick up an order that shows on the app as “completed and ready for pickup.” I drove 30 minutes to the store and arrived at 1:30pm. The sign says the store is open, but the front doors were locked. Maybe someone is working solo and had to use the restroom? So I wait. 10, 15 minutes go by. Nothing. Call the store - straight to voicemail. Okay, 20 minutes, so this is clearly not a “I stepped away briefly “ situation.Maybe they went to lunch? Seems insane and unprofessional to me, but I drove 30 minutes, it’s a gift I’m supposed to give today (Apple Watch). I continue to wait.While I’m waiting a lovely gentleman from out of town is bringing his elderly father to the store to get him a phone while he’s in town with his dad. And of course, he’s unable to, because- well - no one is in the store. 20 minutes later, another elderly woman approached the doors, tries to open them, reads the sign in confusion, tries again, and walks back to her car with a confused look on her face.After waiting over an hour, I had to leave the store to be home for my children arriving home from school. As of 3:15pm, there is still nobody answering the phone, and my paid-for gift is locked inside. Well done TCC. 🤦‍♀️

Great experience yesterday! John got my LTE router up on a data plan that had puzzled a Verizon Corporate store and my calls to their Service Department.Highly recommend!

These guys are the best! I had the pleasure of being helped by John and Jay. Friendly,quick and extremely knowledgeable! If you are looking for a great phone buying experience,or if you are having trouble, go see these guys!! You wont be disappointed

I would have gave zero stars if I could. I walked in and no one was in there. Another customer walks in behind me. Then a lady walks in and sits behind a desk. She helped the man first although I was there. She seemed to push him out the store and said nothing was in stock. And then when she went to help me, she brushed me off and told me she couldn’t help me either. As I was going back to my truck, she went and sat in her SUV and was talking on the phone to someone.I wouldn’t trust her to watch any stores by herself. Rude and can’t do her job correctly.

Need help with your Verizon anything? They don’t help with that here. It says Verizon on the door? That was a mistake. The employees here only wear the shirts, any help you actually need must be the fault of anyone else so don’t expect them to lift a finger for you.

We all know that it’s a big leap to get your own plan for yourself for the first time. When I chose Verizon to be my carrier, I didn’t know what to expect what kind of customer service I would get. Thank God I had an AMAZING specialist, named Andrew, who helped me in every way & every step of the way! Plus, he has an excellent character & personality! Not once did I have any problems with him. I was in great hands. If you’re looking for help or info by going to this store, I definitely recommend getting Andrew to help you.

Went through this location to upgrade to the newest phone. Little customer traffic and superb customer service made this my easiest experience upgrading phones by far. I worked with Andrew, who gave me honest and knowledgeable input while making sure all my needs were addressed. He made sure all the information from my old iPhone got transferred to my new phone. He was so helpful I referred my mother to him, who will now be upgrading her iPhone with Andrew as well.A good store with great employees, I’ll be visiting and consulting Andrew again if I ever need anything addressed on my phone.

Andrew Williams was such a great help to my family and me. He was supportive and energetically explained pros and cons as well as perfect fit solutions for my families needs in the cell phone, accessories, and data plans areas. He was informative and gave recommendations based on consumer reporting and not just personal opinion. I felt that he was open and honest with the entire process; and I had many questions. He was thorough while getting me the best trade in deals on my phones and explaining the breakdown of the prices overall. He simplified the process even further by matching competitor pricing. And gave us all great deals while giving us options at the same time. Andrew also let us know he was there for us in the future for all of our questions and made us feel welcome to come back to his store. And we will come back to purchase more items because he took the time while being efficient to explain exactly what we needed throughout the processes. He didn’t even take an hour to finish multiple situations I required where anywhere else in the past has taken multiple hours!! I highly recommend this location over a Best Buy or mall store!!! Thanks again Andrew!

Will never ever deal with anyone but Andrew at Verizon. Beyond honest and helped me switch from ATT after 20 years and gave me better service and $45 cheaper per month. Couldn’t believe it. So grateful to him. Now I can actually get a signal at work and my gym and no more dropped calls or missed calls. Thank you Andrew

Andrew turned a dreaded experience into a wonderful one. He helped me get exactly what I wanted and helped work it so I got my phone for the cheapest price possible. He genuinely cares about his customers and ensures they feel taken care of when they leave. Will be going back to Andrew for any other services I require. Thanks again!

I recently went to this location to upgrade to a new iPhone. Andrew helped get me set up with everything I needed-new phone, protection plans, accessories, etc. He also ended up saving us some money on our plan by making suggestions based on our usage. Very friendly staff and easy experience from start to finish. Would highly recommend this location!

John was a huge help when I was trying to get my replacement phone up and running. After spending 2 1/2 hours on the phone with support a 30 minute visit to this Verizon store got everything working.

I had a great experience getting a new iPhone at this store. I had visited the Costco behind the store and the person working in the phone department didnt seem to interested in helping me find the phone I wanted. I walked into Go Wireless and was greeted by Javier. He was with another customer but let me know that he would be with me shortly. He finished talking to the other customer and we started a conversation about why I was there. I had decided to switch from AT&T and needed to get a new phone since mine was old and not functioning properly. He listened to my needs, asked me questions, and made some recommendations. I already knew which phone I wanted but he still made sure that I was getting not only what I wanted but also what I needed. He ordered the phone for me and called me a few days later when it came in. He took the time to make sure my phone was set up and working before I left the store, even though it was a few minutes after the closed. I really appreciated the personal attention that I received that isnt the norm in most of the carrier phone stores. I came back a few days later to get a question answered about something on my invoice and the other employee that answered my question was also helpful. I highly recommend GoWireless and especially Javier.

John was completely awesome! John went above and beyond the Call of Duty by actually coming across the street to fix my phone.He stayed with me until my phone got all the data transferred to my new phone. All my pictures all my apps.... I was completely satisfied. John you totally Rock I totally appreciate it!

This was the best Verizon experience I have had. Andre was very personable and knowledgeable. He took his time and explained everything and got me the best possible deal and products for my lifestyle. I highly recommend this location. I will continue to use this Verizon store because of my great experience.

Walked in this morning and was fortunate enough to get Andre the store manager. Awesome, patient, informative, and can carry a conversation. Even after I changed my mind a quarter of the way through and signed up my business account instead of personal. The best store I have ever encountered I the cell phone industry. SPRINT YOU LOST A 13 year customer to Verizon because Verizon is better and Andres store is icing on the cake.

Great place to have all your cell phone needs taken care of. Great people!

Javier the store manager is wonderful. He is patient and is thorough in his explanation of all of the various options. He calls back when he says he will and he walks everyone to the door. You dont find this type of customer service these days. I am still deciding on what phone/tablet I want but I am definitely coming back to this store. Great experience.

My man Owase really took care of us and provided an excellent phone case purchasing experience. Never could I have imagined that buying a phone accessory could be such a magical journey full of whimsy, emotion and elation. I highly recommend taking a car, bus, ferry etc to come purchase anything you need from this store. You will leave as a changed person, with a heart full of laughs and a face full of joy.

Stopped in to upgrade to iPhone X. We were lucky enough to have Andrew take care of us! He was not only a pleasure to work with, but extremely knowledgeable about the phone and some efficiency tools. Thanks to Verizon for hiring such great team members!

Andre and Antoine were both extremely helpful and informative when I came in to explore plans and phones yesterday. Within less than an hour, they helped me purchase the phone and accessories I wanted, transferred my wireless service, and moved all of my data and apps from old phone to new. When asked if I had any questions, I responded that I didnt at that moment, but may develop some as I started to use the new phone. Andre let me know about the Verizon tech lounge that I could use at any time to come in, ask questions and receive guidance. From start to finish, an excellent experience!

Andrew is sooooo amazing had a great conversation. He was quick and gave me exactly what I wanted. Definitely will be going back to him again!

Andre was the most helpful, patient and personable store manager. He helped me with my phone and also gave me extra tips for learning the new device. I would recommend this store because they are effective and efficient. I will definitely visit this Verizon store again, as a customer I was very satisfied.

Andre was amazing. He was super personable and helpful. Did an amazing job, got our phone upgraded, data transferred and helped answer a ton of our questions while keeping the process moving. He made this process look easy. I cant say that at any other iPhone retailer!

Service is pretty good, but theres only ever a couple employees working at once. So if theres a few customers at once you can end up waiting a long time to get helped. Accessories are not cheap, full retail price. But they do have buy-1-get-1 deals on the new phones from time to time.

Andre was awesome and very helpful, he wasnt trying to take my money but he talked to me about what the best options were. Hes a great speaker and did a wonderful job explaining enriched question I had. Super quick and easy transaction. It was great!!

Every time I have been in this store over the last few years I have received great service. The staff is very knowledgeable about all of the phones (and associated accessories) and can provide detailed descriptions and pros and cons of each. Great place to get a phone, and more importantly, great service.

Melody E. was very helpful upgrading my phone and applying rebates to the purchase. She was able to answer all of my questions and took the time to evaluate my needs instead of pushing products onto me. I really enjoyed their service today!

I stopped at another Verizon store today trying to get some help with my email account and was told loudly that it was all my fault... I continued on down the road to Verizon Gowireless where I met Sheroe and told her my issues...she was sympathetic and said she would try to help I don’t believe she realized that it would take 2 hours but she was with me the whole time straightening out my email connection problems without ever getting too frustrated with me. Best service I’ve ever had kudos to her for her consumer dedication

Andrew was helpful and on black Friday as people stormed in he was cool and calm and helped me get a new phone with great black Friday deals.

Service here is always friendly yet professional. Javier really knows a lot about the phones and he has a genuine desire to ensure that you have a good customer experience. Great job Javier!

I have had the worst weekend, my phone stopped working, I couldnt find my 4 digit code I couldnt get my emails because Im on duo and guess what......duo sends you a text to your phone to get into work emails LOL, It didnt seem like anything was working in my favor. However, at the Verizon on Windward, Ramin was so understanding and did everything he could to help the process be better. He assured me that there is always a way and worked with me to figure out a best option. I never do reviews but felt like there certainly should be some recognition to someone that went above and beyond. Honestly, the entire staff was great as it required all of them to help me.

Andre is the BEST. He patiently takes care of any Verizon connection issues I have had. Then he always helps me understand my phone better. When they are not busy, he has installed and troubleshooted apps for me. I am grateful for his knowledge that he readily shares.

I am so glad I chose this location to upgrade my smartphone. Andre was wonderful! He was extremely helpful and patient with all my questions. He knows his stuff and will take the time to help you. This store not only had my phone in stock, but Andre found a better plan and I walked out the door with a new phone, added a line and still saved money! The manager Jerome was also professional and helpful. If youre looking for a Verizon store, go here, you will get the help you need.

This is the best Verizon location. They are super helpful. I have to say that Matthew is the MAN!!! He really knows what hes doing, nicest guy ever... I would come back just for him. 10/10

I went in to this store during lunch to transfer a line from my previous employer to myself. I didnt have to wait when I arrived, but I was on a schedule and needed to leave in 35 minutes. At the end of 35 minutes, the rep was still on hold with Verizon customer support. I realize this might reflect more on Verizon customer support than on the store itself, but they werent able to do anything for me. It was a waste of my time.

Super helpful and knowledgeable about the phone and plans. Looked for ways to save and optimize our plan and money. Appreciated the effort to make sure I was all set prior to leaving the store.

Great service, Andrew was extremely helpful and friendly and helped me get in and out really fast.

I have been to this location on a few different occasions and Melody has proven to be very helpful and knowledgable. She has gone the extra mile to answer questions about my account and offered helpful advice to save money. Thank you for superior customer service.

Stephan was very helpful to me while setting up my knew iPhone. The store was clean and well organized and Stephan was very courteous throughout the process. I would highly recommend this store to anyone needing Verizon service.

My wife was switching from her Mom’s plan to a stand alone cellular plan. She went in to open one line and purchase one iPhone X. The store manager (who was new) advised that Verizon was running a BOGO on the iPhone X. Only after receiving our first bill did we learn this was not true. We were hit with $300 in additional new phone charges, the difference between the $699 (actual promotion) credit and the retail price of the iPhone X. This caused me to look into the other charges. I came to learn the store positions a $200-$250 “Activation Fee” for each phone. As it turns out Verizon only charges $30 to activate a phone. This store bundles the cost of accessories and positions them to unknowing and trusting customers as part of their activation. Accessories such as phone cases, screen protectors, screen protector insurance, and Popsockets. They will tell you, “These items come with your new phone, pick which one you like”. They don’t. The store is selling you their accessories and lying about Verizon’s activation costs. These guys can’t be trusted.

So much better than the corporate stores and they do so much more!!! They actually care and can do exact same things such as sales and help that the corporate locations and or corporate customer care can do, only BETTER!!!! Melody the GM was so willing to help!

Good

Awesome!! excellent customer service-- the person who helped us was Stephen Profit-Long and he was absolutely great! he helped us with several questions about two lines and we bought a new phone. he went above and beyond and is a great asset to your company.

Mario and Owasse were great when I thought my phone crashed.I visited again and Andrew helped me with my new phone purchase. He is patient and very knowledgeable.

Today Nov 12, I went to a very cool Verizon Go Wireless Store in Alpharetta GA on Windward Parkway, my experience was Awesome!! I am new to the area. Melody Edwards assisted me, she was great very professional and courteous. She answered all my questions about the galaxy note 4. I definitely Recommend this store to anyone whos looking for good customer service and a pleasant atmosphere and knowledgeable people. Go to this store! The best Verizon store in Alpharetta GA

Melody took great care of me! I needed a phone and fast and not only did I have a new phone in an hour, she transferred all of my contacts, photos and files to my new phone. Seamless! Thank you, Melody!

Owese was my guy!! He was amazing!! From the first day with my issue Straight through to the purchase of my new phone I love it and I would recommend this location in Alpharetta on Windward Parkway to everyone and insist that they Ask for Owese as their perfect,friendly ,absolutely most personable and knowledgeable Verizon representative!!They have a gem in that store I hope they take good care of him so he stays there!

Javier was so helpful and patient with me. I went in when my phone was stolen and had difficulty getting started. He was able to help me reactive my phone and disconnect my old one! I will for sure coming back!

Just had a great experience in Verizon on windward ! I always find these experts friendly knowledgeable and easy to deal with. Makes shopping for a phone easy and painless. Thanks guys !! Will be back soon !!

Javiers service was impeccable. He is extremely dedicated and friendly. I fully recommend patronizing his store.

Hutch helped me set up my phone and was very polite, professional, and knowledgable. He made the process easy. Very happy with the service I received.

Andrew was very helpful and spent extra time working with me which was extremely good service

Andrew was a friendly representative who helped me a lot and worked with me very patiently. So i would love to work with Andrew again.

Love these guys here. They are full of laugbter and give great service. Strongly recommend this store.

Not only was the gentleman nice and polite he was helpful. He also showed me what was wrong with my phone he showed me how to fix it and how to get a new one. I also very much enjoyed his company! Thanls Hutch!

Went to get a new pre-paid phone. Switched over with same number no problem. Great service.

Great facility. Hutch was extremely knowledgeable and provides over the top customer service. Highly recommended!

Owase was great. Replaced my screen did a great job. Appreciated the positive experience.

I worked with Stephan to transition from an employer to private account and to purchase a new iPad. He was knowledgeable, friendly and helped me get through everything fast. Definitely recommend!!!

Horrible service, the guys in there are helpful I agree, but when you go into store for any replacement they charge 50$ restocking fee. I was to this shop like 5 to 6 times wasting my entire day. If you are on 14day replacement policy you have to pay no restocking fee. I had my s6 which won’t auto rotate that’s the known problem and there is no way to fix it and it is within 14 days period. They should swap it they didnt I wasted my entire day for getting the replacement, through a lot of struggle and fighting with the Verizon customer reps they finally gave me the 2nd one. The interesting thing is the 2nd one also had same problem after 2 days. Now they don’t have devices to replace and they want 850$ to pay to get the new device and 50 $ restocking fee. Again after fighting with Verizon reps for 2 entire days they asked me to go to the Verizon corporate store to get a new one. All this mess could be avoided if have 1st visited Verizon corporate store directly. Never go to any go wireless store any more. My device entire cost is 799$ and go wireless charged me $850 I didnt noticed until I went to the corporate store to get my 3rd replacement device.

Great customer service

Andre was wonderful certainly changed my opinion of that store. Will definitely go back to this store

I purchased a new LG V40 on 1/9/19 and ordered a case that day to be delivered to the store by the end of the week. By the time the end of the week came around I called in to see if it had made it in and I was told that it had not. I wait yet another week and it still has not shown up and i am told again that I will recieve a call upon arrival. On 1/26 I recieve a call saying that the case has been sitting in their PO box without them being able to access it and they would need to send me another one. In this time not only did my exhange peripd run out but my phone fell out of my pocket onto a tile floor and cracked the rear glass, rendering the waterproof characteristic that I bought the phone for useless and not repairable. I now have a brand new $1k phone that needs replacement because I laid my trust in their ability to get me a case (which I only purchased because cases purchased in store carry a protection plan). While their employee was nice manored and apologetic (the reason for the 2nd star), this is still costing me hundreds of dollars and an immense amount of satisfaction with a phone i was so excited to have.I wanted to update this, I emailed the address provided in the response bellow however I never recieved a reply after several weeks. No further attempt to fix this has been made by the store to fix reconsile anything, and gowireless corperate says its not their issue.

Hutch was very knowledable and didnt make me feel stupid . Andre took care of me in a timely fashion . Both very kind and understanding. The people at the mall always in a hurry. Not very people friendly.

Andre is fantastic. Best customer service in Atlanta at this store. :)

They were a great help and answered all of our questions and d concerns.

Dontt bother with this location. Terrible Service. I purchased a charger that was incompatible with my phone. When I attempted to return it I was told that the manager was out at a conference so I would need to return another day. I returned two days later on a SAT in the middle of the day, and I was told that the district manager who does all returns (Adrien Thomas) was unavailable due to the conference. The associate did a great job of reaching out to everyone who might be able to help and eventually reached another manager (Robert Houston) who also could not help, and at this point he reached out to the Regional Manager for authorization on the return of a PHONE CHARGER. The RM suggested I come back on Monday. So I still do not have my refund. Imagine if you actually had a real problem.

Great service and great communication. I like these guys! Thanks Andre and Hutch.

Melody was very helpful in getting my new phone and tablet set up. Would definitely recommend

Stephan helped out a lot when i went in to upgrade my iPhone. Very helpful! Ive been here before and will be back again!

I had an issue and they resolved it within hours. They stand by what they say. Highly recommended.

Stephan was Very knowledgeable patient and professional. With GAP program I received 25% off accessories

Amazing experience from start to finish! Andre & Brett helped us get into two new LG Stylo 2s! Andre, the manager, was so interested in getting us the best deal and really took his time researching devices for us. We settled on the Stylos after being hardcore Samsung Note 2 users looking for two Samsung Note 5s.We expected to walk into a very heavily populated Verizon store as usual. We would have never expected to receive such amazing service! Thanks Guys at Verizon!

He was very helpful and nice setting up my iPhone 7 plus

Andre is hands down the best representation of Verizon! I LOVE HIM!

Stephan was phenomenal while helping me today! Overall, great experience.

Great service Andrew was awesome

Went in to set up a new line, and Hutch made the process so easy and effortlessly.

Knowledgable, intelligent, friendly, supportive.Excellent service thanks Hutch and Jessie!

Well informative store manager and very good customer service

Stephan was brilliant, knowledgeable and. Customer service oriented, first class,

Came into the store to get an SD card and Stephan helped me move over my pictures seamlessly. Come to this store!

Andrew , jay and Owase are amazing!!

No vmcomments not much experience but not happy with one visit

Great experience, staff was very friendly and helpful.

Hutch was very knowldegable and professional. Will be coming back again.

Very helpful friendly and informative staff

I got a call from this companys customer service department. I told her I would never use or recommend GoWireless Verizon to anyone, anytime, anywhere. I recieved very bad service and to top that, their equipment used to make sale would not work. How frustrating!

Not a corporate Verizon local. Misleading signage. 30+ min wait at 11 am.

Bed service! Very bed... they can’t help me ...

Good area and plenty of parking

Great service. Fast and friendly!!!!!

Awesome customer service.

Hutch and Andre made the process pretty simple. Thanks for the help in upgrading the phones so quickly.

Great service and really helpful!

Very helpful

Awesome, very friendly and very helpful

Horrible Customer Service. Channel is always the only working and SHE doesnt wanna work. I run a corporate business, I will not return to buy anything from this location. Tried 4 times with this location, same results.

Melody was awesome 😊