Went to this location on 6/19/2021. Had gotten salt water in my iPhone 11. Madison helped me in making a decision that was best suited for me and my needs. She was super kind, friendly and knowledgeable! I will definitely go back to this location.Madison deserves a big shout out! She had the best customer service.If I could give her 10 stars, I would.

This office provides great service and I worked with a very knowledgeable helpful representative . It is better then other Verizon stores I have visited.

Probably the worst store you could ever step foot in. The customer service is the absolute worst. If you plan on going to this store expect it to be a day trip because they will get nothing done for you. I recommend going to any other Verizon store, even if it is in a completely different state.

Wait time longer than usual but person who finally waited on me very pleasant

Regina was an absolute delight! Not only did she warmly greeted me as soon as I walked in making me feel welcome but she was very sweet, kind, and polite and took time to talk and listen to me and to make sure I got exactly what I wanted. She was very professional and so helpful that not only did she help me find what I was looking for she went above and beyond and even set everything for me as well. She was just amazing and I will definitely be coming back to that store location for now for all my needs! She most certainly has a customer for life

My husband completely shattered his phone lol no surprise in my eyes. 😂 So anytime he screws his phone up I end up with a new one too 🤷🏼‍♀️ So with that being said we love helping people out and showing out support to great people. We reside in Jacksonville and heard nothing but great things about the Verizon-Monkey Junction location and decided to make a day of it and go get his phone replaced. I just end up upgrading mine at the same time because he loves to spoil me. Regine was recommended to us and met all of our expectations and took into consideration we had a baby with us and treated us with utmost respect. Kudos to her and the fabulous team here. Most definitely worth the drive.

Just dont waste your time. Nuff said!

Always excellent service, professional and knowledgeable.

John, and both of the other 2 men, that are veterans, really take great care of my whole family, neighbors, and friends. Ive gone to all 3 Verizon stores in wilmington, but if you want smiles, great service, above and beyond their call of duty, go to monkey junction office, well run management, super service!! They really want to help u there, and not looking bored, keep in mind, due to the great service, you might have to wait a while. But its always been worthwhile for us. 2/3rds of going, it was my fault, not the phones, but they really want, and care about you there. Need more businesss like this one, around !! Not just phone stores.

The sales lady was more than awesome! She received absolutely no help from home office when all she needed was for someone up the ladder to give her a yes or no on a simple question. Too bad, verizon lost at least a $2,000.00 sale. I went to AT&T for a great deal and someone not afraid to take care of a client properly.

Stopped by to upgrade my husbands phone and John helped to ensure a smooth process and we werent stuck in the store for hours, like Ive experienced in some cases, even without having an appointment! I highly recommend this location and the staff. We were also invited back for any follow up questions on the new device. The personal attention was great!

John provided excellent service. He was friendly, personable, and professional. He provide a good balance between techie and layman explanations for the problem I was encountering, and resolved my issues quickly and to my satisfaction. He offered a pleasant departure from the stress brought on by a dead phone. Give that fan a contract!

Very friendly and helpful staff. Always a quick in and out and rarely ever a wait. I was in and out in less than 30 minutes, on a Saturday! :)

John was personable and efficient. He answered all my questions, setup my phone, and had me out the door satisfied. No concerns about returning to Verizon / Victra at Monkey Junction in future should need arise. I recommend you to stop by.

Kody and myself had a Monday..on a Friday..he was super sweet and absolutely more patient than me..wow a great guy...

Verizon is taking care of customers at this location, instead of worrying about commissions...its a beautiful thing.No round about nonsense, where reps try to talk you away from what you know are your best options, and just need assistance with in store.As a VZW customer for decades, this the only authorized retailer in town I suggest visiting.Helpful, friendly, and intelligent.

John is the best. Was in from outta town. Needed a new phone. He had me in and out in no time.Truly a professional

Went in just to get the liquid glass for my phone and Hunter was awesome. He took off my old screen protector and installed the liquid glass for me. He was very nice and took care of me.

I left with a new friend! They treat you like family

Was at kure vape. Great selection on products

Friendly, knowledgeable staff, quick and efficient...probably the most pleasant experience weve had doing in-store phone upgrades.

Friendly, patient, informative. Great experience getting setup and a screen protector installed.

I needed to evaluate data transmission speed from my home and know no one with Verizon service. I called the store closest to me and asked if they could help. The manager offered to drive by my home after work and do a speed test from the driveway. She sent me a photo of the result. Wonderful service and a friendly effort as I have never been in the store. Thanks, Tia.

Poor, poor service. Asked to wait in car and no one in front of me. Was told it would only be a minute. Waited 45 minutes and no one came out to get me. Saw 2 other customers enter store and were waited on. Left and made an appointment at a real Verizon store. Dont waste your time here like I did.

John was very helpful in addressing our issues. We were trying to trade in our phone because we were not happy with it. John told us what to do without having to make any sales pitch. He understood the problem we had with Cellular Service and pointed us in the right direction. I will use this location when needed.

I went in there this morning because I was having trouble setting up my new phone and the man that helped me was nothing but pleasant. I wish I would’ve asked his name but he got my problems fixed quickly and I had no frustrations the entire experience. He was friendly, personable, didn’t make me feel stupid, and made my experience 100% painless. I’ve never experienced a better experience in Verizon. Thank you so much, whoever helped me, you were fantastic!!!

Regina helped me with a screen protector today. She was cheerful and helpful. Pleasant experience!

Great customer service! Staff take the time to answer all of your questions, make sure you have what you need, and make the process as pain free as possible.

John was great. He made our experience very simple and smooth!

The sales associate Hunter was awesome and knowledgeable about the accessories I was looking for. Prior to coming back here I met John and he was also awesome!

Came in today looking for a new phone. John immediately pointed me in the right direction and was very knowledgeable of each phone I looked at. Answered all my questions with ease and was a delight to be helped by. Very happy with my service and my new phone!!!

I went in for a car charger, but the one I was looking for wasn’t on the shelf so John looked in the back and found it for me. I also had some questions about the 5G towers and he was very helpful in answering them

Not friendly at all. The lady seem rude and was not professional at all.

My husband and I came in with 2 phones to get activated. We were dreading it because it can be time consuming. We were fortunate to have met Marvin Dukes. He was friendly, professional and knowledgable. He got it activated quicker than we expected. We also had our 4yr old with us and they can be restless at places like this but Marvin even took the time out to play with him. Our son enjoyed his company as much as we did. He also hooked us up with a year free for Disney plus. Hes a valuable asset to your company. What an outstanding gentleman. From now on this is the only place I would go for my cell phone service.

Stopped-by to see phones I liked online for an upgrade early afternoon . While the selection wasnt everything Verizon carries, they do have great, top selling models that offer sufficient variety so that you have choices without being overwhelmed.I spoke with Hunter, who walked me to the brands I prefer (LG; since, since they do not carry HTC in-store, but do featire extensive Samsung options, Motorola and a good number of Apple varieties).Hunter was adept at features and customer favorites, offered feedback on pros/cons from experience and helped me target an option I liked. He also highlighted current Verizon and Manufacturer promotions and deals that got me interested in a better option for both functionality and a great dual-screen case promo from LGInhad to run home for my wallet, so when I got back he was gone for the day. I offered to come back in the morning, but his Manager said he had just left, and he happily retutned to provide my set-up and service comnection on a new LG Cup Thin-Q 5G. While I didnt need contacts, photos and data transferred (I tend to do that myself to clean-up the older software and clear-out the usual trash that accumulates), he was perfectly happy to do it if needed and offered some tips and tricks from experience.Also picked-up a Pure-Gear Steel 360© Tempered Glass Protector (Hunter explained the difference and benefits vs. liquid glass options). While it was a bit pricier than buying direct online, the installation was done expertly in-store and had my new working phone ready to go.Thoughtful service, knowledgeable Associates formcised on getting Cistomers what they need and supplying info on offers, promos, accessories and insurance. Willing to explain features and dofferences between both plans and hardware to ensure the customer gets what they need vs. just selling phones.I overhead two other conversations (one replac8ng a vroken, recently uninsired phone and one for a plan data issue) and was impressed at the Customer-fococed discussion and thoughtful approach. I didnt see that was in reviews elsewhere, so very glad I stayed local and got to to meet the Team at this hidden Monkey Junction gem!Definately go meet the crew at this store! They all seem great!

Rae was knowledgeable about the product, stayed after closing to wrap up, answer questions, help with new phone accessories.

Good service

My Verizon Service Person Marvin Dukes was absolutely the most knowledgeable, kind and helpful person to me in assisting me with setting up my new phone! He answered all of my questions and basically did everything for me. Service with a Smile!

Ended up getting everything we needed and then some. Michael checked over everything in the account to make sure everything was exactly as we needed it to be. He went above and beyond and I am really thankful. This is a great store very friendly and knowledgeable customer service

Tia was very knowledgeable and helpful even while multitasking.

I was not pleased with the service received after I got my phone here. Nobody was willing to help out with my situation even after calling Verizon Customer Care. I’m very frustrated that I was never told this wasn’t an actual Verizon!! I tried going to a corporate location and they told me I had to come here to resolve an issue. The manager wanted nothing to do with my issue and told me she was not going to do anything. The manager was very rude and was not interested in doing anything!! I will never go to an authorized location MUCH LESS this one! Horrible customer service.. been a Verizon customer for a few years but after this I don’t know if I will be sticking around. NEVER GO HERE unless you don’t mind horrible customer service.

EVERY time my husband and I need help with our phones the staff at our Verizon Monkey Junction store are amazing! We appreciate their knowledge, their ability to handle problems, and send us out the door with a smile on our face. Michael was our sales consultant today and he was GREAT!

Excellent experience. I came in recently and both Michael and John were incredibly helpful. They not only got me exactly what I wanted, but also let me know about things that I wouldnt have known about if I hadnt come into this location.So many cell phone stores seem to be so cold and unhelpful, but Michael and John were a refreshing change.

Marvin provided us with superb assistance. He handled a difficult transfer with technical excellence and good cheer. Great job!!!

I can in the the store in Carolina Beach I was greeted at the the door with a warm welcome. Marvin was so help. By far the best experience so far !!!

These guys give 5 star service. Its not about the sale but doing what is right for their customer. When I came to buy a phone, I was STRESSED! Michael and Skylar helped me get the best phone for buck and took the guesswork out if the process for me. I got a phone and also the Hum. Now Im safer than ever and I couldnt be happier!

We visited on 12/15/19 to inquire about a broken phone. We entered the store and waited over 15 minutes without being greeted or acknowledged. We observed 3 employees helping clients and 1 of the employees was observed mocking a client by rolling his eyes at another employee outside of the customers view point. Very unprofessional and poor customer service. We left there and went to the BELVILLE store and got excellent service!

I am basing this review on the actual store not on Verizon as a company or cell phone provider.Although it is a bit tricky to navigate in to the lot after dark, once you figure it out there seems to always be ample parking and its well lit. Each time Ive gone was to make a payment and every staff member has been extremely nice, helpful, efficient and they didnt push me to buy anything or hustle me out if it was near closing time.I can honestly say if based on customer service alone (for this store- not including 1800 numbers) Id pick this provider in the future for my cell phone needs.

The new team for this store is patient, helpful, and undoubtedly incredible.John, especially. Fantastic guy.Got us what we wanted and was extremely hospitable.Was considering leaving Verizon, but reconsidered today!

Gentleman who helped me was only interested in getting me to purchase a new phone. Disinterested in actually trying to fix my phone. Will not go there again.

Ive been here for 20 minutes, no one greets you, checks you in or acknowledges you are waiting. I wont come back. The other stores are busier but seem to have better staffing and organization.

Tia was amazing, Very professional and down to earth!

This place is an absolute joke. Worst customer service I have ever experienced with any company. Tia the Manager has promised to fix an ongoing billing issue and has not delivered. Skylar the salesman made all kinds of promises about a specific offer on a phone 2/16/19 and still has not delivered. He wouldnt even let me take a picture of the special offer he gave and now I can see why. No follow up phone calls at all. Now once they see this Im sure I will never hear from them again. Thats ok because Im going to handle by other means now and let corporate know about this shady place.****Update****Well one day after post all handled at both corporate and local levels. Manager called to apologize for entire fiasco and full credit given on bill. Thank you corporate for stepping in and making everything right.

Not too good

Upon entering this store there was no greeting. I walked around and sat down for 25 minutes and not one Hello or we will be with you in a few. The staff cared of no one that entered except who was at there desk. No greeter or name taken. Even upon me walking out nothing was mentioned. Upon owning small businesses , one of the most important thing is to acknowledge customers and even though you are busy you look forward to helping them. This was a terrible experience. Swift changes and training are needed. Sadly I will not trade with this location.

Michael and Skylar were very helpful to get out of a bad situation I was in and was more than understanding. They laid out my best options given how my account was and went into detail down to the dollar. I’ll certainly be back when I finally decide to get my new watch :).

Just left this VERIZON store and Regina could not be bothered with helping set up a brand new phone just purchased. She was rude and sarcastic and I would NEVER do business with someone like her. I wouldn’t even have her working for me. Reconsider your employee.THE ONLY WAY THIS LOCATION IS GETTING GOOD REVIEWS NUST BE FAMILY OR FRIENDS OF THESE EMPLOYEES.

I washed my phone in my jeans pocket and went to Verizon on Carolina Beach road to find out how to file an insurance claim. Jonathan helped me figure all this out he even made calls for me.There days later I received my replacement phone. Took it to Verizon to get everything set up properly. Thank goodness Jonathan was there because the replacement did not work at all. The insurance company was terrible. They said I had to file a new claim and wanted my charge card number again.I had already paid the $129.00 deductible. Anyway I got so mad at this insurance company and was ready to just get a refund and go buy a throw away phone.Jonathan was there. He made calls to the help desk and I have a new phone coming in three days. I cannot express how much it means to me to receive this kind of service. I am a senior citizen and would not have a phone with out his help. Thanks again Jonathan!

I had a great experience today. Very helpful and it only took around 30 minutes. Tia was very helpful and so knowledgeable about her job. Love me some Verizon.

This place isnt the best. We waited outside for 1.5 hours trying to pickup our order. When we got our first bill it was double what we were told. Will never listen again to the salesmen again. I know theyvare trying to make a sale, but dont lie to the customer.

Been a customer for years; first time was when I had some questions about the newest phones & plan options. Good, solid company that’s conveniently located. Large enough store to have good selection yet not too big to where you feel like you need to take a number & hope it gets called within 30 minutes. I’ve gone there to switch providers, add/transfer lines & to buy/trade phones. These guys are on point. Most recently I had the best experience & wanted to share. Soooooo... about 3 weeks ago, after spending 30 of the past 48 hours on the phone with Vzw and Assurion & their 9 diff Cust Svc Reps trying to simply activate my sons new replacement phone, I rushed to Victra on a random weeknight. I was praying maybe someone there could help & hoped to get there before they closed. In that 30+ hours, I’d had (none of which were requested or wished for) a prepaid line added onto my acct (?), my sons phone’s # changed, my fiancée’s calls being forwarded to MY line, incoming calls blocked on my sons REAL line and random charges on my acct of $85. Well, in 7 SECONDS the 2 guys at Victra identified the problem. I had received a “dud” of a SIM Card. That’s it. THAT was the problem. They swapped em out AND took the time to make sure the phone was activated. Before I left, they helped & supported me until I was comfortable with where i was at in terms of my acct and the other lines being back to where where they should be. So, maybe 10-15 minutes & everything was back in order like it should’ve been 47 hours prior. I’ve been in Cust Svc & HR Mgmt for over 20yrs and can attest to Victra being the poster child of excellence in customer service. I wish i could remember their names (one had previously worked at a Vzw call center) but I’m hoping them and their Managers see this...Thanks you guys. So much. - Caroline H.

This location needs to hire more workers or either someone who can multitask between customers. I just wanted to make a payment and I left and came back and still ended up waiting again. I guess next time driving into town will be my best bet!!

HORRENDOUS Customer Service !!!! I waited patiently for about 20 minutes as there was one person working there and he was taking care of a customer that was there before me. Another person came in and waited patiently with me for an extended period of time as well. Soon after a woman came in and walked right passed us. Asked the sales associate a question. He got up and immediately waited on her. He disregarded me and the other customer completely! I was going to buy 2 S9 SAMSUNG GALAXY Phones from this location for Christmas presents. NOT HAPPENING AT THIS VERIZON STORE!!!!! If you want quality service dont go to this place ! I put one star but actually it should get no stars !!!! STAY AWAY FROM THIS LOCATION!!!

Every time I go in I get fantastic service from Michael. He has answered every question Ive ever had...and more. I come from NY where their employees walk around with all their electronics and know nothing.

Absolutely best customer service I have ever had with any phone company.

I bugged michael K 3 times over the last 12 days with returning 2 phones to exchange for a new one due to my indecisiveness on whether to stay with apple or switch to android. Michael K was very patient and a pleasure to work with. Highly recommend him if you are looking for a patient, knowledgable, and friendly sales associate.

This verizon wireless authorized (Victra) retail store was not nearby my home (20mi). In fact there are 2 stores within 5 mi.The reason i had gone to this store was due to a friends suggestion and was assured i would be given a discount.But after an 1 hour the sales person said she was going to lunch. Then after choosing a phone, asking questions about the phone and cell plans we finally got to the purchasing part and there wasnt a DISCOUNT on the phone, instead she kept pushing but was being OVER CHARGED FOR the phone i could have gotten over $150.00 cheaper by buying online, but they DO NOT ACCEPT CASH. PERIOD! And was told especially being the Christmas holidays and they stated it perfect opportunity for counterfeit money to be passed. WHAT?😯 UR KIDDING ME, RIGHT?🤔 Since WHEN did we become a complete CASHLESS SOCIETY?! Needless to say i walked out w/out a phone, with my useless cash 💸 anđ a valuable lesson. What a complete waste of time and gas. But in the end i won. Now, that is why a lot of people shop online: convenience, no pressure sales ppl to deal with their bs and free 2 day shipping.Click, Click B💥💥M!

Staff is very helpful. Just a little under staff at times so you can have a little wait.

They were extremely helpful and very grateful for their expertise in setting up a new phone.

Very nice and helpful lady

Michael was very helpful and got my new phone all set up!

We were helped quickly, had a lot of questions and our knowledgeable rep never rushed us nor did we feel pushed to purchase something. Best experience with Verizon in our five years of service.

Tia was very efficient and courteous

I did not feel that they were very helpful I went in this store looking for a prepaid Verizon phone and there were only two to choose from and one was a flip phone so that was totally out of the question I was looking for a smartphone of course who uses flip phones in these days very few people Im sure and then when I told them the problems that I was having with the phone that I had already bought from them on their prepaid service which was less than a year old they did not attempt to assist me in any way they gave me a phone number to call and sent me out the door. When I called the phone number I sat on hold for about 20 minutes when I finally got through about 3 different people to the person that was going to troubleshoot my phone he started troubleshooting put me on hold about 4 times and then finally they hung up on me and no one even attempted to call me back poor Service as far as Im concerned.

Fast service with a smile

Worked to help my son get onto his own plan and add his fiance to his plan.

Very happy with the customer service at Verizon

Not a place to get questions answered. If you need help or personal service go to the Oleander location by Toys R Us

I have been very helpful with my phone I have even improve my friend and got a new one to a upgrade I havent had a problem with him at all had very very nice people and very helpful

Okay. I just dont like corporate stores that make you sign contracts. Only upside is eventually they shouldnt be able to keep shoving these contracts down peoples throats.

Regine is great!

Solve my problem quickly, as usual

Excellent customer service

GREAT experience...thanks John Guillot...great job

The worst customer service ever!! There loss was going to buy 3 phones and switch five lines over to Verizon... too bad there employs couldn’t stop talking to each other long enough to help us!!

Horrible experience!! Save yourself much frustration and call Verizon.

Was there for 30 mins and got no service. 2 employees on duty and could not get caught up so I left.

We recently purchased a new phone for my son here. The lady (Janette Stanley) who checked us out asked me for my credit card to pay for taxes on the phone and tablet we bought. When I looked at the bill she handed me on my way out I saw $39.98 in setup and go fees that were not disclosed to me. I also was charged another $60 activation on my Verizon Bill that wasnt disclosed. I just went in to try and straighten this out and they didnt do anything to correct the situation. If you do choose to do business with these guys, make sure you get what they say in writing and dont trust what you are told. My 12 year old son was paying for the purchase himself and this was a very disappointing and difficult lesson for him.

There is literally one employee here. We have waited 20 minutes and he is still with the original customer from when we walked in. There is another person also waiting. We are about to bail. One single employee. Wow.

Super helpful and went above and beyond to get me straightened out.

These guys at the Junction saved me ...lost my ability to pay my guys online and they fixed the problem ...

They werent helpful at all, can only help if you are on a monthly plan not a prepaid plan. This goes for ALL their stores.

Need more employees working. 4 desks in the store but Ive never seen more than 2 people there. Always difficult to get helped.

Skylar is top notch in customer service

Regine was awesome very sweet and nice!

Only 1 person on staff for a Saturday morning. Rather drive 13 min away to another store versus waiting 30 at this place.Sad. Looked promising.

Exceeded expectations with limited staff and resources

Not so good need someone with experience,only one person that cannot answer my questions.

Thanks to Michael K, I got my upgrade with a reduction in my monthly bill.

Lousy customer service. No service since hurricane Florence., but they dont care. Switched to at&t.