Its a big box store, staff in most cases are helpful and knowledgeable, but tend to be spread pretty thin.

I have been a customer of Home Depot for probably 25 years. I haven’t ever given a review though. The last few times I’ve been in I’ve been helped by a guy named Parker and was very happy with the service. He was friendly and seemed genuinely happy to help me out with my project. More importantly he seemed to really know what he was talking about. Great service. I’ll seek him out next time I need Pro Desk help, although I almost always get great service at Home Depot.

I know most people think Home Depot is a fairly cut and dry experience, therefore not requiring a review, but my service today was unbelievable and I wanted to personally and publicly applaud their associate, Penny, today. Penny helped us find the right blinds for our window and answered all questions we had to make sure we got the right fit. She also took the time to grab them from the VERY top of the shelf and then cut them perfectly for us. We’re so pleased with her assistance and wanted to make sure she felt properly appreciated.

Just want to say thank you to Penny and David at Eastwood location, in the flooring department, for helping me today. They went above and beyond and it is so much appreciated. They make a great team!

When I built my fence this store was awesome in helping me pick out my lumber so I only bought the best. I later sent them pics of our gorgeous fence. Thank you for all you did to help this military widow. Much appreciated for your respect towards veterans and their families.

I had an amazing experience with Parker today, I’m new to home ownership and didn’t exactly realize what I was getting myself into with my new project. Not only did he help me with every aspect I needed, he was so patient with my constant questions. This dude is awesome, he knows his stuff and knows where to find it in the store too lol. I’ll definitely be back again for my next project. Thanks again Parker

Service was great . workers were helpful and curtious.

My experience trying to purchase a dishwasher and hot water heater was a nightmare. It took multiple visits, and an enormous amount of time on the phone to get the whole debacle resolved, and I still dont have a dishwasher. The only bright spot was Maria at the Pro Desk. She is the only person that was professional, and kind. She took the time to help me arrange the installation of my new water heater, even after the installation company refused to install it ?! She helped me resolve that mess. The dishwasher, even though we selected a unit that was supposedly at the warehouse, had to be shipped. Despite numerous promises and updates, assuring me it was coming on time, and would be installed, never arrived. Imagine that. Again, through Marias kind and professional assistance, I was refunded for the unit. I wish I could give her 10 stars, she was the only positive aspect of a miserable experience.

Pros beware... Pro services here are terrible. We understand material delays. But the communication and accuracy of them is a absolutely terrible. We ordered a vinyl fence for a client that took 2 months to arrive and when we went out there to have to order loaded into our dump trailer. All of the posts were missing and they didnt know where they are. Absolutely ridiculous.

After buying a set of outdoor lights, I realized I needed another string. The store showed that they had 48 sets but none were on the shelf. I asked for help from a young person named Kevin. He went with me to the overstock shelf, and retrieved a set from the very top of the warehouse.Incredible customer service. Thank you , thank you , thank you!

Openly discriminatory towards employees. Refused to pay for over 2 months. Every time I call in regards to pay I get hung up on and asked to stop calling. Worst experience I’ve ever had working at any corporation. The managers are rude and un helpful with any situation. Do not work for this location. But a horrible taste In my mouth for this corporation. I’m this day in age I couldn’t believe some of the things I saw. PLEASE STAY AWAY!

These people here at home depot are sorry people. i ordered a electric ratchet and had email saying it was in the store. i went to go pick it up at the desk in wilmington nc home depot. they told me that they had no clue what happened to my package they said they just slip through the cracks sometimes. it was supposed to be there at the store 5 days prior. all they could say its the computers fualt and they dont know when or if the package would be coming in. i had to go through hoops to get a full refund and that was very difficult they have no customer service. the woman manager at the wilmington store should just quit her job and do us all a favor. please

Things could have went perfect but.. I ordered my husband a grill for fathers day, scheduled the pickup, 2 young fellas put it on the back of the truck never even offered to help strap it down. I had 40 miles to go, fortunately I had the straps & know how but good customer service would have atleast offered.

I had personal service there. The associate actually walked me around the store to find my items.they valued me as a customer. this took the big out big box store. I may not always be treated this way but this day Home Depot earned their 5 stars

Searched for riding mower for two months. Found one here and made an effortless purchase. Way to go home depot

Slow response. Needed a AC unit from top shelf. Looked everywhere on ground could not locate one. After 15 minutes waiting, the employee comes over and proclaims that the unit Im looking for is on ground. I ask him to show it to me. After a couple minutes of searching, he acknowledged that there are none on floor. He returns after a couple minutes later with a rolling step ladder to retrieve my unit. I was just s little frustrated with the wait.

We ordered two chairs for our patio and requested curbside pickup. Dale brought out our items in a timely manner and noted the damage to the exterior of the box. He made sure to note he was available to help in case anything was out of place when we got everything home. He then loaded everything up with the help of a few colleagues. Once opened we noted the chairs had a few minor dings which didnt bother us too much, but I let Dale know and he offered to either replace or submit for a slight discount based on the condition. The slight damage to the chairs and box were completely out of his control, but I greatly appreciate how Dale handled the whole situation from start to finish. Great customer service which I thought deserved a shout out.

Quick trip for some electrical supplies. Good inventory.

Home Depot always seems to have what I need. Its clean and organized and theres always someone around to provide help when I need it. Its a pleasant shopping experience and I go there every chance I get.

Although I have been a loyal customer, the lack of support and has reached an unacceptable level at 210 Eastwood Road in Wilmington, NC. I have been understanding of the current employee stortages and realize that I can no longer rely on your employees recommendations and support. For the past month, Ive had to research and even call and drive to other stores as far as 60+ miles away to get answers and inventory. However, yesterday around 4:00 pm, I had an experience where I could not even get support to help with scanning an item that barcode would not read. Basically while in the self service line, I requested assistance. I stood there for 10 minutes watching the Home Depot clerk in the self checkout area joke and laugh with another person. All the time, the speaker was continuously broadcasting customer requesting support. At the end of 10 minutes, your clerk abruptly walked by me, turned her head as not to have eye contact and walked away. I abandoned my purchase and alerted the manager of the experience. Because of recent decline of service and inventory, I will be taking my business to another hardware store. Perhaps someone at Home Depot can use this notice to improve their service.

A lot of items in stock!! Easy checkout with the self checkout lane!

Did not have what I wanted but knowledgeable employe made that clear quickly with added guidance to help.

Wanted to buy some plants that needed a little TLC & whose prices were reduced. Found some pretty sad looking plants but they werent for sale. Didnt see a clearance rack like I found in other stores. Not sure what happens to these plants. Disappointed😒

In and out fast service,and friendly .Would like more pool chemicals !.

Was able to do an exchange with out a lot of hassle.

This is a very nice store. We went for outdoor/yard stuff and they had a great stock.

Found what I needed and really nice employees!

Always have a great selection of power tools & usually whatever else i need.

Trish and Dewayne were soo helpful. I wont tell you again what a nightmare Lowes was while trying to purchase a new washer. ( see KDOCK review on lowes home improvement)But Trish and Dewayne had a great attitude and were very courteous and answered all questions .In and out in 20 minutes and my new washer will be delivered in a few days. A very enjoyable Home Depot visit

Like to give them higher marks but the customer service was just barely average. Had called first to see if riding mower was in stock and after getting there found out is was still in a crate and needed to be assembled. Ok I get that. I wanted to take it home then but was told had free delivery which was cool. But I cant have delived until over a week later. It took over 45 minutes just to finished a sale. Poor girl had only been there a month. It seems like no help during peak times and no training the staff. Or course I am finding that more and more of this happening other box stores as well.

Great selection of flowers that I can plant today.

Great experience. I quickly received help for carpet cutting and felt like I got everything I needed and out in no time! Huge thumbs up!

Got what I wanted. They DO NOT offer Veterans discount as Lowes does, ONLY on Veterans day.I DONT shop Home Depot unless I have to and Lowes dont have them.

1 star because the Home Depot exists here & 1 star for the Halloween display. Otherwise, this is the most depressing Home Depot Ive ever been in and Ive traveled 38 States.

Excellent help and prices and they have everything

Nice store but not as good as Lowes!! Home Depot does not give a veteran the full 10% on a purchase. They only give the 10% up to $50, which is a joke.. shop Lowes you get the full 10%..

Good, found what we needed and had questions ans.promptly.

Tommy K was so nice and helped us find everything we needed!

As a construction company owner I have never had a customer service issue with Home Depot Store #3629 until today. They have always been friendly and happy to help with issues considering the amount of money we have spent in this store. Be aware they sell tools that don’t last anywhere close to the warranty that is advertised in store and on their boxes and then don’t want to exchange them any longer. I guess I will have to start buying tools off Amazon. They take care of issues every time!

Normally this is not the store I would go to if I needed help. But I thought I could find what I needed on my own....NOT. So I ran into Rich the ARS Wilmington man and he was so nice. We had great conversation about what kind of camera would be useful for the outside of my home. Thank you Rich for your help, the rest of the staff should take lessons from him.

Our cashier Sandra was super sweet and very knowledgeable of the store! She made our Home Depot amazing and great!

Great place to satisfy all hoke project needs! Very helpful staff - would come here first if I need anything!

Love this particular store. All the help you need and everything in its place

I went looking to price materials to build a shed. Craig (PARKER) was professional and helped me every step of the way. If you ever need assistance at the pro desk, ask for him.

I ordered a riding mower April 7th and it was supposed to be delivered april 14th. As of april 22 it has not been ordered yet. We paid for it in full. Today i was told by the assistant manager that the factory had not built the mowers to send to thd store. How can a delivery date be given to me when the assistant manager doesnt know when it will be at the store? A town 10 miles away has 3 sitting inside their store!!! We have been lied to twice now.

Went there to purchase a belt for my john deere lawnmower. And they did not have one. Had two different belt in the slot for the one I needed could have purchase wrong belt

Easy in and out shopping experience! Very knowledgeable staff! Thank you!

I love home depot!!!! Lol next best thing to baking and cooking, price are great, customer service is excellent most times, I love this store.

Great deal. 4 bags of soil for only $10.

My friend clogged his toilet pretty bad so we took a joy ride over to the home depot. we were quickly able to find a suitable weapon to handle the beast and im very pleased with the result. staff was nice.

Didnt have what I needed this trip,but thats ok.

Good place you can find anything

4 I always find what Im looking for and theres always great service people are always polite so you always going to have the help you need

Called the store ahead of time to place an order. We decided it was better for me to go toThe pro desk and place the order. I got there at 5:01 and it closed at 6. The cashier next to the pro desk told me to go to customer service to order my stuff. When I got there, the woman looked confused and said she would ask someone to come help her. This guy named Scott came over and basically berated me for trying to place an order... he didn’t know skus or anything and said my order was too big to place at the customer service desk, whoever told me to come there shouldn’t have and basically made a scene. He calls for a lumber specialist to come to the customer service desk. There is a long line of people behind me. And he makes a scene with all these people around but the kindest guy named Cecelio or something like that was just so nice and completely turned the situation calm and said that they could do what I needed help with and had me walk with him to the pro desk to make an order. He did not make me feel dumb, spoke in a gentle calm voice and took care of getting me my picking ticket.I had two guys coming in to help me pull my materials from the lumber area. One of them got here and just wanted to know the price difference between two kinds of osb. I told him not to ask Scott at the customer service desk. But he did anyways and when he came back to the lumber area to tell me about his experience, Scott told him he didn’t know anything about lumber and couldn’t tell him.We have a giant renovation project going on and if it wasn’t for Cecelio M.... would would have just switched to buying everything from ABC Supply and Lowe’s because it was truly a horrible experience. I did not even want to go over to the customer service side of the store after that with how rude Scott was.

Good HomeDepot, nothing special

Garden center has lots of options and employees are very helpful

I despise leaving 1-Star reviews for anyone but in this case against a major hardware chain...this review is very much warranted.About a month ago, our dishwasher finally went out and we had to go back to primitive ways of handwashing our dishes at home, but in the 21st Century. Home Depot was called and an order for a new dishwasher was to be delivered, with the old one carried out. Finalization of the bill happened and then...BAM!...its going to be 3 weeks before we can get it out to you. Ok...thats fine. Ill be patient and understanding that stimmy money began flowing in and possibly caused a backlog of orders. I can handwash for 3 weeks.This past Saturday, 3/20/21, I received the call that my dishwasher was being delivered and that the window would be from 1:30 pm - 4:30 pm and that I would receive a call approx. 30 mins prior to them arriving. Ok. Im getting excited now that I dont have to look at small mounds of drying dishware on top of the kitchen counter anymore! Yay me! 4:30 comes around. No call, no one has shown. I call the logistics company that Home Depot contracts out (RAS Logistics) and advise that Ive heard from no one. At 5:30 pm (1 hour after the tail end of my delivery window), I get a call from the delivery driver. He says that hes 10 minutes out. FINALLY! Were getting somewhere. Then........But, sir, I have to let you know that they didnt give me the accessories to hook it up so that will need to be rescheduled. Uhhhhh...what? Excuse me...could you repeat that once more? Same statement. So, since the dishwasher would not be functional nor operational without the proper components to hook it up and would only serve as a pretty cosmetic upgrade...I naturally told him to not waste his time bringing it and to have someone in their leadership to call me ASAP bc I wanted to find out who the logistical genius was that didnt do their job and is on a pinnacle level of incompetence? It is now Tuesday, 3/23/21 and I still have not received a call from anyone at Home Depot or RAS Logistics about getting my appliance out here that has been paid for over 3 weeks. They obviously do not care and it dumbfounds me that no one has even followed back up with me when theyre just holding on to my paid-in-full dishwasher. I wanted to see how long it would take them to call me and Im still waiting. From a service perspective, I wish I could give a ZERO star. I will not give this location, nor Home Depot a fraction of my business going forward. You failed...miserably.

Desired product not in stock. Only available on line

Great customer service and help finding exactly what I needed.

Visited this store to find a very specific weed and feed for my yard. Staff was very helpful in finding exactly what I needed.

Found everything that I needed for my garden very quickly. In and out in under 15 minutes.

I love this location!! The people there are friendly, knowledgeable and are always willing to help. Each time I come in for supplies, I feel like Im visiting family!

Im a regular. This has always been my store for supplies for whatever kind of job Im doing.

Good spot but wish they carried more variety sometimes

Shades ,younger people didnt know what a shade was. And only trim side not bottom....

This location is well run. Seem to have basically everything in stock and well organized. More tool selection than competition and prices are similar, also very helpful staff.

I went in to get several items but mainly a stacking kit and use my Pro points. The staff petson was on the phone and said she would be with me when she was done so I said I would use the rest room and come back. Sje was still on the phone so I went to see if they had gotten my furnace filters in yet. They didnt and as I walked back she was walking away. She looked right at me and kept on walking until I called out. She then said she was leabing because I had walked away. She only had 1 stacking kit and told me I couldnt buy it because she was going to use it for her display. She only sold it to me when I asked for the store manager and said I would complain to corporate.

Very helpful.

Great place they always have what I need

Home depot has the best people.there check out system needs to be better.they have lots of trouble with the hand held scanners.and lots of times self checkout..but I love the love the employees sho compared to Lowes

Quick easy checkout. No issues at all. Glad to see they had more registers open today.

Rented an enclosed truck to move furniture. Excellent service to rent and return the truck.

I feel like Im constantly being watched, overcrowded, & negativity judged by employees. I swear, why is everyone so judgemental?!

Home Depot off of Racine by UNCW convenient for Wrightsville Beach area Market Street area Eastwood area military cutoff convenient for those areas

Not a bad store, overall. But please, for the love of God, send someone to get the carts from the cart return!! Never enough carts in the store.

Home stuff for the handygirl in me. Love that I can get what I need. Great personnel.

I wanted to give RICK or RICKY today on November 1st. It was pouring outside and he let me set my items on sidewalk to watch them while I went and got my car and then helped me put them in the car, the pouring down ran! I work and customer service, and he went the extra mile! Thank you so much!!!

Well supplied and great service

Easy to find what you need and get outta there. Rarely are there lines to check out. Staff always helpful and nice.

Went looking for 18 fluorescent bulb. I was approached by an associate so happy to help me! Great service today!

Ho hum....just like Lowes. Nothing special

They are having trouble stocking sit down lawnmowers ,Help!!!

Great customer service

Great customer service. Also sign up for military discount.

The employees here have been incredibly nice and helpful. So much different than their main competition in this area. I drive a little further to go here and it is very much worth it. Visit this Home Depot, you will not regret it.

Great selection of items and tools to choose from. Good prices , one of my favorite places to shop

If you didnt have a face mask they provided one for you. Had a hard time finding someone to help me in tools but they were very busy. Another gentleman that was restocking items helped me out very nice fella.

The support i received in the paint department, for my unique project was above any expectation i had. Thank you.home depot

Always have what were looking for.

Curbside check in wasnt. Had to go inside, took 45 mons and lot of frustration.

Im a general contractor and shop here and literally every day sometimes several Times A-day. The pro desk with my mike, Eva. and Dana are just amazing. I feel like Im the only customer in this door

You Need something for the house they have it for your home

Customer service rep. Was excellent! Provided me the satisfaction To meet my needs!!!

Very good, bought a lot of wood

It’s pretty close to my house and navigating the store is pretty easy everything is always organized and clean. Staff are always nice and see how you are doing and aren’t afraid to speak as you walk near them. Great customer service. I love the self checkout makes things a lot easier. I’ve never had an issue with finding what I needed and getting back out within a quick amount of time.

Customer service was horrible, i patiently waited in the lumber area for assistance as guy ahead of me was being helped. After waiting over 20mins when the guy ahead of me was done the worker just walks away from the desk without speaking to me and went to go help someone else whom wasnt even in his line

Needs work! Busy on Christmas eve. Not sure would drive all that way just to go there.

Sorry excuse for customer service. Every time I come here it’s the same sassy employees that give you an answer with a smart remark. They aren’t helpful ever. I could’ve swore that you can go up to anybody wearing an orange apron and ask him for a simple question and if they don’t know the answer that question refer to someone to that department or someone that does know. And not tell them to go up and down the aisle and look for them selves when all I’m asking for is a simple brand that you carryUpdate: I called a manager Mike and everything’s fine...I’m fine now, thank you mike.

Great selection

Always have general construction materials. Quick service, people are nice.. no complaints