Best customer service!!!! If you need a sales person to ensure you get EXACTLY want you want, ask for Spencer. We was very attentive and explained everything with ease. He made the experience very enjoyable and cant wait do this again. Spencer thank you for everything and truly going out of your way for us.

Lou Couture was my salesman and he was outstanding. Very personable, listened to my needs and found exactly what I wanted in a vehicle. I would highly recommend Rowe Ford (this is my second vehicle I’ve purchased through them) and Lou will be my go to always! Give him a call if you’re looking for someone who goes the extra mile!

Very pleased with our experience. We showed up late in the evening just to look, when we decided we were going to purchase it was nearing closing time. They went over and above to make sure we were able to complete all the necessary paperwork, even though it meant they stayed after hours! I’ve sat in dealerships before for hours trying to get a deal done, this was the quickest and most seamless experience I’ve ever had.

Lou Couture is an excellent sales person! Thanks for ordering my 2021 Mustang GT convertible 6-speed. Great car!

George was extremely helpful and knowledgeable of the vehicles I was interested in. I’m very happy with my new truck I purchased from him! If you want a great buying experience go see George!!!! I will definitely be recommending George at Rowe Ford!! Thank you George for making this buying experience the best one I have had!!!!!!!

Working with Tim C in commercial sales was a great experience. We got exactly what we wanted. Would highly recommend Rowe for a new vehicle and service

I found exactly what I was looking for, partially by luck, but also by the relentlessness of my sales rep trying to find me the car I really wanted without compromising. I never felt pressured and everyone was really friendly. I had previously gone to another Ford dealership and felt discouraged because they were pushing me into something I didn’t want, without even considering other options. I felt very different after my experience with Rowe Ford. Also there was a dog there and that definitely added to the experience.

Jason Burns makes the car buying process easy! Helped me get the car I wanted in a tough market and with a payment I am comfortable with. He had everything ready to go and Liz in finance was awesome too!!! Will definitely do business with Jason again and again!

Just purchased a used camper built on a 22’ Transit chassis and I wanted to establish a relationship with a Ford dealer/service center. So I visited Rowe. From the initial conversation, to the service appointment, to the conversation with the body shop, everything has been done with professionalism and friendliness. It was obvious that the place was busy and everyone was working 100%+ to take care of customers. I feel good about the relationship going forward and feel my vehicle is in really competent hands.

Had an amazing customer service experience here and I wanted to thank Spencer Grinell Jr for his knowledge and professionalism in helping me get into my new car. He was funny, knowledgeable and he answered every question I had and took care of the paperwork smoothly. I have never experienced this level of customer service EVER from any dealership from start to finish. Spencer @Rowe you’re AWESOME!!Thank you for your kindness and professionalism!Denise Roig

Great experience getting a new Mustang Mach-e at this place. They made it very quick, easy and painless. Lou Couture was our salesman and he was great. Answered all of our questions, responded quickly to emails and phone calls, and was extremely flexible. I’ll be back when I’m ready for another new car.

I brought my vehicle in because of a recall on my Ford. They were able to order the part and get me in right away. The service was excellent and the work was done in no time!

I contacted Matt Trent with questions about the Ford Bronco that Ford is releasing. He was excellent. He was extremely professional very detailed with his explanations. I found him very knowledgeable not only with the new bronco but also with the super duty pick up trucks that I’m interested in purchasing when my current super duty is paid for. I will look for him during my next purchase.

George Cowley was amazing to work with. He went above and beyond to help us find a vehicle that was in their inventory. With a limited supply he had his work cut out. He showed us a variety of vehicles of which all were contenders. We decided on a Ford Ranger. He made sure that everything went smoothly and that the vehicle was delivered to his high standards. He even delivered the vehicle to our house after he was not satisfied with the way the vehicle was prepped and had me bring it back. He deserved 10 stars in my book!!

We bought a 2021 Ford Ranger and love it. Saw what we wanted online at a great price. Matthew Trent was our sales person. Highly recommend him. We called ahead, and he had the truck ready for us to test drive. He also gave me a tutorial on how to use Car Play and other fancy gadgets that my trusty old barebones minivan doesn’t have. Who knew that CD players are a thing of the past? The truck was immaculate and freshly waxed when we picked it up. Excellent truck buying experience. Thanks Matthew!

My husband and I went to Rowe Ford in Westbrook to look at the Hyundai Kona car. We took it for a test drive and decided it was too small. So our sales person, Lou Couture, wanted us to test drive the TucsonWe did and loved it. Before we test drove the car, he went over all the features of the Tucson. Lou was extremely well versed on the Hyundai cars. We made an appointment to meet the next morning. We ended up leasing the car. We have bought a lot of cars on our 70 plus years. This was the best experience! If you want a positive, friendly and fun experience, go to Rowe Ford and ask for Lou Couture. You wont regret it.went over all the features of the car

The folks at Rowe Westbrook have been AMAZING! I have had to use them twice in the last 4 months for some major issues with my vehicle and Joel and Raleigh really went above and beyond to 1, make my scheduled family camping trip still possible and 2, take the safety of my family seriously and address everything. I will not go to another auto shop again.

Buying a car has never been a pleasant experience, but Lou Couture (salesman) and Danielle (finances) made it the quickest and easiest purchase we’ve gone through. My husband and I have 3 young boys and both work FT, and Lou was very accommodating and respectful of our time.Danielle was a spitfire. She was extremely knowledgeable and efficient. We were in and out of her office in no time, with no questions unanswered.Lou has made sure to check in with us multiple times as well. I highly recommend Lou and Danielle if you’re looking to buy a car!

I purchased a 2019 Ford Escape at Rowe Ford in Westbrook. My salesman was Mathew Trent. My experience was certainly a Five Star!!! I am an older lady and I am alone and for many years I have said buying a vehicle is one of the hardest things to do alone. This purchase was one of the easiest, Thank you Mathew Trent for making everything so easy for me. Please if you are going to Rowe Westbrook ask for Mathew Trent, such a nice young man you will not be disappointed.

I dealt with Matthew Trent while buying my new truck. He was attentive and worked hard to find me exactly what I wanted. Matt was straight forward and to the point and I definitely didn’t get the typical “salesman” vibe from him. I will definitely go back and buy from Matt again!

Matt Moody was amazing to work with! I went to pick up my vehicle with my two young children fully prepared with snacks and activities to keep them entertained for at least and hour. Before we could get through opening the packed bag Matt called us back and we were finished signing with in 15 minutes. Even more impressive, he had installed both car seats into our new car when we came out!! Thanks Matt!

Excellent service department. They got us back on the road quickly when we broke down and had to be towed. Very nice folks. Highly recommended.

Great experience buying a used car from the folks at Rowe Ford! The price was right, the car was well vetted by their service center. I got a great deal in a time where it is not easy to find used cars at reasonable prices. Sales person Matt Hillyard was kind and professional. I had with me a couple of kids from Youth Advocate Programs--giving them some life skills teaching. Matt was great with all of their questions. Ill be back for my next vehicle.

We needed a new Ford Escape and were lucky enough to get Spencer Grinnell, Jr. at Rowe Ford in Westbrook. He is not just a Sales Consultant, but a genuine person who is down to earth and easy to talk to. We never felt any “pushy salesman pressure”, but someone who listened to our needs and was willing to help us. He even stayed late to show us different models, options, and offered to order us an SUV. He made our buying experience at Rowe Ford a pleasure. He has a promising future, and we would recommend anyone in the market for a new vehicle work with Spencer! We love our new Ford Escape!

We were there recently looking for a new Hyundai Sonata and had the privilege of working with Lou Couture who made the whole experience stress free and fun! He knew exactly what we needed and made sure that we were happy with what we drove home in. Even after leaving the dealership, he has gone above and beyond answering questions if I have them. Couldnt recommend working with him and Rowe Ford Westbrook more! If I could give 10 stars I would :)

Car buying made easy and stress free thanks to my sales contact Lou Couture who made me feel relaxed and comfortable when answering all my questions, his pleasant and helpful demeanor were key and helped me to decide whether to walk out with a car. Very happy to have struck a deal on a 2021 Hyundai Elantra with the convenience package and the follow up calls from Lou to see how things were going and if I had any questions about the car, nice customer service! Add me to the list of family members, (mother, brother and sister) who are all driving cars from Rowe Ford! And a shout out to the nice lady in the finance office!

I just traded in my auto for another at Rowe Ford. My salesman was knowledgeable and very accommodating. I was never pressured into making a quick decision but he was always available to answer any question I had. All the other staff members were welcoming and friendly. I would not hesitate to go back to purchase another vehicle!

While looking for a vehicle I met with five different salesmen and walked out of the dealerships because they were way too pushy and were not listening to what I was looking for in a vehicle. They kept trying to sell me vehicles that were nothing I had asked for. Matthew Trent at Rowe in Westbrook was the only one who actually took the time to sit down and listen to what I was looking for. I ultimately purchased a vehicle from him because he helped me find something that worked for me and was very respectful through the whole process.I have purchased two vehicles from here and will go back for my next vehicle! I highly recommend reaching out to him if you are looking for a stress free experience!

Great place to buy a vehicle, I have purchased 15 vehicles over the Years. This was by far the easiest and most pleasant experience this far. If your thinking about buying a vehicle, stop in. Tell Sue Burek I sent you in.

Incredible showroom, incredibly clean and professional staff. I came here a few months back because I needed the right car for ME. The Ford salesman George Cowley there was very professional and friendly. He took my honest input as a customer and was able to help me select my new Ford Escape which I could not be happier with. If you need a new or used car in the Southern Maine area go to Rowe Ford Westbrook. Ask for George!

Professional, personable, prompt. Found the problems and fixed them in a timely manner at reasonable cost. I recommend their truck service. 2014 F350 diesel owner.

My experience with Matt Moody was nothing but the best. He was really knowledgeable and listened to what I wanted. I highly recommend him to all my friends looking for a new car. He goes above and beyond for his customers. Thank you Matt for an awesome experience.

I bought a 2020 Ford EcoSport from Matthew Trent and was PLEASANTLY surprised with my experience. Car shopping had always been such a drag before meeting him at Rowe, but this time around it was a quick and painless experience! As some previous reviews said you definitely don’t get the typical “salesman vibe” from him, but rather that of a friend giving advice! Would absolutely recommend Rowe Ford if for no other reason than to buy from Matthew!

Staff in the quick lane department are amazing even though they are short staff! I can see they are all doing their best. They got me right in on short notice to do an inspection and and they also found a fantastic price on truck tires. I was impressed and very happy.

Their quick service lane is prompt and efficient. Had a slight discrepancy with pricing but they fixed it right away. Im pleased with the work they do to help maintain my Ford Escape.

We have be dealing with the Rowe commercial center night shift and have been very pleased with the service. Communication has been top notch and our vehicles have been fixed according to the schedule we were given. I only wish it was closer to Rochester.

My husband and I were looking to buy a car for our teenage daughter. After looking through different websites for quite some time we found a decent car on Rowe’s website. We came to the dealership with the idea to buy that car, when we were met by manager, who asked one of his associates, by the name George, to find us a car. George, showed us the car we were looking for but suggested that for almost the same price we can get a much nicer, safer and a higher class vehicle. He kindly showed us the amazing beautiful and fully loaded with all extras, RED Ford Fusion that we absolutely loved and were happy to buy! Managers also gave us a very good deal on that Ford that made all the difference! When we are ready to buy our next car, Rowe would be the only place we go to! Great service, kind people, that sell you what you really need and nothing else! I previously had a bad experience with other dealership in the area and this experience made me feel very good about buying a car!

Rowe Ford has always been a great experience for me! I left another make and model and Rowe took care of me for not only the sale, but all my maintenance. It’s great having Ford Pass Rewards, because my last 2 oil changes and check-ups have been no cost to me! I would highly recommend Ford, especially Rowe Ford in Westbrook!

I have purchased many vehicles over the years, from many dealerships, but had not done business with Rowe before. I was liking what I was seeing at the Westbrook location and had heard good things about that location, so I decided to go with them even thou I had other Ford Dealers closer to me.It was by chance that Sue Burek was my salesperson, but I could not have picked a better person to work with. Their was No Pressure and she kept us informed during the process of getting the truck I wanted. She even took time after the sale to help me set up some of my options, most of the salespeople I have dealt with, would not have done that. Thanks Sue for GREAT Experience

Great sales people. Great Finance people. Great experience. They did an excellent job going out of their way to accommodate all our needs and wants. 5Star rating for sure.

All the paperwork was done ahead of time was I in and out quickly. The made the buying process easy

Matthew Trent was very attentive and professional. He seemed like he really knew a lot about cars, and helped me pick the perfect car for my circumstances. I will definitely be back to Rowe Ford for my next car!

More excuses than trying to do the right job. Simple oil change and tire rotation, was asking too much. The service person hat I dealt with had too many excuses why it could not happen instead of why it could. Made an appointment the week before, went to the appointment and said oh we don’t have enough mechanics. Too many games plaid at the Rowe Ford service. When someone can’t tell the truth, no need to do Buisness with them.

Rich and Matt are excellent Service Managers! Efficient, effective and informative. And the tech crew at Rowe Ford are always looking ahead for my F-150, delivering preventive maintenance to head off problems before they occur. Together we’re gonna get my F-150 to a quarter of a million miles!👍😁

I appreciated being able to do a lot of the leg work on my trade ahead of time via email. They also worked hard to get me a price point that worked for me in terms of a new lease! Happy tobe back in an Explorer!

Everyone at the service department rocks!! They are the best and go above and beyond for their customers every time! If I could give them a 20 I would!

These folks were so accommodating! Had a flat tire while on a visit from MA to Portland. Apparently the tools to get my tire down were missing, so they hunted around in their own personal vehicles to find a match to get the tire down, changed it out, and got me on the road for next to nothing out of pocket. Professional, kind, and I wish I lived closer so I could get my services done with them.

I had purchased my Subaru two months ago, love my car the sales man was amazing, my only issue is that I’ve been calling for my other key and roof rack key that the previous owner still has it, they said they where going to contact her and she still has yet to get back to them…. I’ve CALLED my friend that works on Subaru at an acutely Subaru dealership and he told me it’s not a cheap key, I currently called today 6/9 and I got someone and got disconnected tried calling back and I got this number can’t take your call, so with all said… I’d love to get this resolved Because it shouldn’t be up to me to have to buy a key……

The only positive part of the experience was Heidi the service tech. Booked the appt weeks in advance. Dropped off vehicle. Got a call at the end of the day that they were over booked and could not get me in. Then why make people mad reservations. Sh1tty experience

Worst car buying experience Ive ever had. Got approved for their loan, put down a deposit, signed for the vehicle, waited several days so they could repair and sticker it. Then got a phone call saying someone else signed for it 45 min before I did. Despite the fact that I was the only person talking to a sales rep for the half a day I wasted sitting in there. They ruined my credit with the hard pull and put me into a different bracket which in the end cost me more money on next vehicle.

Very good experience at Rowe. Sue Burek turned herself inside out to find a vehicle for me that met all my requirements. My third purchase from Rowe and I’d go back again! Love the service department too!

At first my experience was great. I spoke with the original salesman (I think his name was Matt, his desk was at the far end of the showroom). He printed out a car fax report for me and I was scheduled to see him again Monday. When I showed up Monday he unfortunately was not there. I was at the dealership for 2.5 hours that night. They offered me a low trade in deal for my car, which was no surprise and fine. I let the salesman know that I would only be interested in financing with them if they could match the 2.25% interest rate my bank approved me for. After a good 2 hours of them crunching numbers behind the scenes, I was offered a much higher rate. Total waste of time. I was not impressed with several other things more personal to the staff, but won’t get into it because maybe it was just a clash of personalities. I gave the dealership a star because the car was well priced and I’m very happy with it. I just couldn’t wait to drive out of the lot and be done with the buying process.

My husband and I have been long time Rowe Ford clients, we have always had a pleasant experience, BUT the last salesman we went through was by far the best. Matthew Trent is not only kind,understanding and funny, he listened and he went, what I feel was above and beyond to get us what we wanted in a vehicle and in the payment! We will be back and we hope Matthew will still be there.

We live 25 miles from Rowe and nobody but Rowe will ever touch our cars for service! Keep up the good work!

This was my first experience at Rowe Westbrook- Great communication from the service department and I felt like Heidi went above and beyond to get our van fixed in a time where parts are scarce and leadtimes are long.

It was such a great experience! Jason was amazing and made every step comfortable and accommodating!

Downright awful so far. I dropped my car off for service three days ago now, and have gotten phone calls the first morning and the second, saying they were going to start work on it both days, but havent heard any word of progress whatsoever. I have tried to reach out to check progress or to check if they have even started working on my vehicle, but every time I call, they NEVER pick up their phones. I have called many times, different numbers, everything. Getting very, very frustrated that I am paying so much for this kind of service.

I wanted to personally take time to thank Josh Blanchard in the service department for going out of his way/ above and beyond to help me out with my car. Josh is very friendly, attentive, professional, knowledgeable and quick to give a helping hand. That man deserves a raise!!

My new to me Certified Pre-Owned Ford Explorer was exactly what I was looking for! Everyone involved in the purchasing process was amazing. Finance Manager Danielle Devine made everything go smoothly. Thank you Danielle, I am enjoying myExplore!

Not impressed with their customer service. Had my car towed there after it broke down 2 hours from my house. I have tried calling and leaving messages for 3 WEEKS to check on my car. I always get a voice mail and have not gotten a call back. When I call another number and speak to a person they transfer me to the same voice mail. They have left me with no way of getting information about my car for nearly a month. Would not recommend them.

Matthew Trent was our salesman, he was excellent to deal with, the entire experience was smooth and top notch! I highly recommend Rowe Westbrook and if you need a new car go talk to Matthew.

My salesman was very helpful and I knowledgeable of the vehicle I was purchasing.The whole process of paperwork was handled very efficiently by Liz that it was very easy.

The staff was professional , communicated appropriately and timely! My vehicle needed more work than expected and will in the shop for 6 business days and a loaner was available when I needed it! A shout out to all staff but my vehicle was handled by Matt! A big shout out to Matt, th and for all you do a big 5 stars!

Matt Moody was a huge help in buying my 2021 Prius Prime. Trade in process was smooth and efficient. Plus he explained every step clearly. Very pleasant doing business with him.

Had a great experience at Rowe Ford. My wife and I were looking for a 2021 Ford Bronco Sport Outer Banks. The selection in all of New England was minimal at best. Rowe actually had three of them on the lot! Our Salesman, Lou, was very informative and helpful. He explained everything there was to know about the vehicle and had it ready for us to test drive when we arrived at the dealership. We loved the Bronco and were given what we thought was a very fair trade in price for our car. We do have a small issue with some scratches in a couple plastic pieces on the Bronco, but Rowe has offered to replace those pieces free of charge without any hassle. Overall it was a great buying experience.

The best truck buying experience I’ve ever had. Matt Moody made everything easy, no pressure completely upfront. I cannot recommend him enough.

This was my fifth purchase with Rowe Ford in Westbrook and in light of the fanatical pandemic, another pleasant experience was no small task. Normally, Cyndy was my go-to (since retired from Rowe), but the salesman I decided upon was up for the job. Matt Moody was knowledgeable and the very definition of a patient professional. He communicated and computed several offers for the vehicles I was interested in and not what he may have favored. We went back and forth a few times as the F-150 trim I wanted was being sold faster than I could write a check for. But in the end I have a better truck than what I was looking for.Teamwork was also phenomenal in closing. Nobody wants to sit in any dealership all day waiting for your paperwork and spanking new vehicle to be ready to take home. Matt simultaneously helped and coordinated with staff to get the truck ready and financed. The Financial Manager; Chris Blanchard signed and folded paperwork faster than superman on laundry day. I was surprised when he recommended but did not try to force the issue of compensation insurance on me - typically unseen in an F&I.Once again, Im very happy with the thorough experience at Rowe and looking forward to the exceptional service team at Ford Quick Lane for my continued business with them. Jeff Hanson

I have been in the Rowe Ford showroom recently. Mr. George Cowley was very helpful and accommodating showing myself and my son several vehicles. He remained available to us until we finally found a vehicle we are very happy with. Thank you

Chalk this up to a personality indifference. The final choice to give a 2 star rating is not intended for Rowe Ford. The sales associate is deserving of this honor. If Rowe Ford would like to resolve the situation they can call me any time. I prefer not to air my laundry on social media. Thank You...

Susan was amazing and helped me find a new vehicle at a competitive price.

One word, Amazing! 🤩, Special thanks to Spencer Grinnell Jr. for the help to my new car and providing me with an excellent customer service. I highly recommend for anyone who is in Maine and wants a new or a used car go to Rowe and see Spencer Grinnell Jr.! They have tons of options and would assist you until you find the right car!

I worked with Lou Couture on the purchase of a new 2021 Santa Fe. Lou spent a lot of time listening to me and asking questions to ensure I got the right vehicle - it was a pleasure working with him.

30,000 mile service on my truck as well as dio some issues I am having. Unfortunately, they cant figure out why my truck is acting like it is. Almost a misfire or slip on acceleration. All testing says truck is running right but driving it says differently. Not for any lack of trying as they did put the effort in. Next step is to call Ford but nothing on Rowe. Their service was great.

Happy to elaborate. I picked up my Ford Explorer after a month - (4,000 miles and needed a new transmission). The car was driving pretty roughly so when I dropped it off, I went straight from home to the service/dealership. I left it with just under 1/4 tank of gas. When I picked it up, I was told just before I got in my car that o should “head straight to the gas station”. The service mechanics had to drive the car multiple times to make sure it was repaired. I totally get that. I did not expect to pick up my vehicle, with my child in tow, and get in my car that said “zero miles to empty”. Given the fact that this dealership had my car for over a month, parts were delayed and showed up broken. I never complained once. One would think that someone could have thrown in a couple of dollars of gas so I didn’t have to worry about making it to a gas station.That is basic common sense and basic customer service gone wrong. Hey, even add the $2 to my bill but why leave a customer’s car literally on fumes when it was left there with gas in it???That is not good service.

My car had 2 recalls and one made it so my brakes werent operating correctly. Rowe immediately made me an appointment. I had it towed there on Tuesday night and picked my car up on Wednesday afternoon, all fixed! Every person I had contact with (4) were so awesome, friendly and super knowledgeable! I wont go anywhere else! Thanks Rowe!!

My family had been shopping for a vehicle for a month. We found our new truck online and had a meeting with Zane. He was very kind and courteous. We ended up staying at the dealership until after closing hours, and he stayed with us the whole time! Excellent car buying experience all around! Highly recommend!!

Friendly staff. Comfortable waiting room. Prompt, quick service.

I have not had a better experience looking for a car than I did with Lou Couture at Rowe Ford in Westbrook. He was extremely knowledgeable and I felt like I could trust him fully. He brought joy to a normally stressful experience I would strongly recommend him and Rowe Ford in Westbrook to anyone and everyone!

Awesome experience, the communication was very thorough while my vehicle was being serviced, and they even discounted the work that was done using coupons from their site - without my asking or presenting them. I brought my car in on a Saturday, and did not know that they recently changed their weekend hours of operation. Anthony went out of his way to make every effort to let me know that my car was ready for pickup, and to be sure to come before they closed at 2pm. I would have been without my car all weekend if he hadnt tried so hard to reach me! I have been bringing my Fords here for service and maintenance for several years now, and I very much appreciate the high level of customer service that I have thus far received at the Rowe Ford Quick Lane in Westbrook. Thanks Anthony and team!

Bought a new truck from Rowe Ford Westbrook . Spencer grinnel was my sales and he made it a very easy to purchase a new vehicle. There was no pressure at all. I would recommend dealing with spencer.

Matt Moody made the experience as easy as possible. Great communication, no pressure and a nice change from what car buying used to be.

Great clean friendly atmosphere

First time getting a loan for a car, David was awesome. Fast and efficient at his job, everybody here was helpful. Helped me get a car within just a couple of hours, I’m glad I decided to come here rather than somewhere else.

Scheduled an appointment for an oil change and to have some issues looked at on my brand new F350. Dropped the truck off the night before the appointment. Was told it would be ready sometime during they day. No call by 4:30. I called the service desk and got voice mail. Did not get a call back. Waited til noon the next day and then called again. Finally reached someone who said my truck “still hadn’t been looked at because they couldn’t find my keys for the last two days.” I had dropped the keys in the night drop box, like a normal person does.There was no call to me to ask about the keys, nothing. I very pleasantly told the gentleman I needed the truck back desperately and he said, “Well we’re not going to get it in til this afternoon. You want me to put the key in it and you can just come get it?”I said yes, and picked up my truck after two days with no service or oil change, no apology, no explanation, no “gosh we blew it,” nothing. Just “come get it.”Rowe is obviously selling enough vehicles that they don’t have to care about return business. Just beware that, like most dealerships, your are nothing more than a sale to them.

Liked that the service technician talked to me directly to confirm reason for bringing vehicle in. Instead of spending a great deal of time - and cost to me - he found the issue to be infrequent use led to strange sound and nothing other than using the vehicle more was needed.I like honesty. That’s what I expected and experienced.

Drew our salesman was professional. Calm. Didn’t push any product that I didn’t want. This was the best experience when buying a automobile. Highly recommend Drew for future business adventures.

Repair was through the roof on price. They were open and honest about how to move forward with it which included options they would not be able to provide at a competitive price, which is obvious on an older out of warrentee vehicle.Went above and beyond to help on the diagnostic cost and help preparing the truck for moving to another place.As always they have my business moving forward.

I was very pleased working with Matthew Hillyard. He was very professional, knowledgeable and dilligent. Matt made the trade in / purchase quick and hassle free! I would highly recommend going with Matthew Hillyard for their next vehicle purchase!

I bought my 18 f-150 from ROWE Ford my sales man Drew was great! I brought it in for service recently and my advisor was Rich. The customer service I received was less then pleasing, I wanted to check status and add something to my work order that was a scheduled appointment for 7 am, I tried calling at about 11:00 am didnt get a call back called again at 12:30 still with no answer. I received a call back at 1:30. He addressed my concerns and informed me that something needed to be ordered for one of my issues we agreed that I would make payment when the part came in and was ready to be installed. I brought my truck back when I was informed parts were in. He then called me to tell me the vehicle was complete when we discussed the bill I somehow ended up paying $89 for an oil change and tire rotation I questioned the bill and was told $9 was shop supplies $7 was taxes I just received a coupon in the mail for a $30 oil change tire rotation package. In his defense I do have the 5 liter so it takes 9 quarts of oil I was told. Seems like an expensive service in my opinion. Being that I just purchased the vehicle as a certified pre-owned he also told me my next service would be significantly more expensive. I would assume that would have been taken care of before I purchased the vehicle. If I go back to Rowe Ford for service I will absolutely not have Rich as my writer

Rowe Ford Westbrook service with Matt and Rowe Ford Hyundai service with Jessica have been phenomenal to work with! I have worked with Matt several times with our car and he has been incredibly helpful and timely. Jessica at Rowe Ford Hyundai was very helpful with my daughter when she had to bring her 2005 Honda there and she made her feel very comfortable and at ease. This makes me want to bring my car back to Rowe Ford😊

Lou was great to work with. Guiding me through the entire process and getting me into the exact truck that I always dreamed of.

Matt Hillyard did a fantastic job finding us a vehicle. I definitely recommend doing business with him.

Rowe Ford quick care staff and mechanics are great! Always cordial, advising you of issues with your car with estimated cost and whether or not it could wait. I’ve been going to Quick Care for nearly 4 years. No complaints

Rowe Ford has been the pinnacle of professionalism and helpfulness in every dealing I’ve had with them for the last decade they are a phenomenal company with top-flight professionals

AMAZING service! I was traveling to Acadia with a camper when my brake controller died. Rowe Ford had the part. I installed it in the parking lot with tools lent to me by Richard (I hope thats his name). Once installed, the new controller wasnt working. Another tech jumped in and reenabled the controller and it worked! The old one had locked out the gain function when it failed amd had to be reprogramed. Anyway, Rowe Ford saved my families vacation! Thank you!

I was looking for a Subaru Crosstrek a bit ago and contacted salesman Matthew Trent (after hearing about him from a satisfied friend) Even though the only Crosstrek Rowe had in stock was a manual transmission which I can drive, but my partner cannot Matthew was still wonderful! He gave me lots of helpful information and specs on the Crosstrek which helped me to find exactly what I needed. Sad I couldnt do my business with Matthew, but his customer service was so wonderful Ive actually recommended to all my friends and family they give him a call at Rowe Ford when they are ready for their next vehicle! Such a professional and helpful young man! Thank you Matthew and thank you Rowe Ford!

My 2018 Fird Transit Connect was towed to Rowe at noon on Wednesday September 1st. It would not start, a problem that I already had an appointment for Wednesday September 8th. Normally when it didnt want to start it would finally catch and I could continue on. When this happened the A/C would blow hot air, the temperature gage would drop to C and the outside temperature would read 20 °. After driving for 15 minutes A/C and readings would go back to normal. All that being said, I received a call from service at 9:30 on Thursday September 2nd. asking what the problem was. I explained the whole thing. My issue with all of this and Rowe Service in general is communication. I had to call Kyle Smith (the only person that know the word communication) to ask him to get someone from the service department where my van was to please call me and let me know what is going on. I still have heard nothing. I could not get a loaner car, so Im here with no means of transportation and I take care if my 93 year old father. To say the least, Im not pleased.

Bought my first ever superduty from Rowe yesterday and had a great buying experience with bob, Tim, and Danielle. Very knowledgeable, straightforward, and patient. Highly recommended!

In for service on my 2017 F250 and asked representative if my truck was covered by a TSB about fuel tank level and volume was wrong. They Checked on it and ordered parts and scheduled installation within a week. All was completed in a few hours. They do a great job and get you in and out efficiently. I would recommend having truck service done there.

They went out of there way to make sure that my buying experience was the best.