Worst buyer experience ever! The sales associate, Zane, and his Manager of Rowe Westbrook Hyundai need to learn what “customer service” really means. They do not take ownership of their mistakes, do not communicate over the phone especially when requested to; are not prompt with responses; and in a market where vehicles are hard to come by, they have no sense of urgency in their desire to get you behind the wheel.I made it completely clear in the beginning of this experience, that I was ready and eager to buy a new car, yet Zane would take up to three days to respond to a request. He would not return phone calls, but instead sent one line emails that did not answer my questions nor lend to suggestions of how to promptly proceed. When problems started to arise, instead of a phone call of apologies and ideas how to resolve, I was sent an email where Zane actually wrote this isnt my fault. I felt belittled and disrespected.I eventually had to do the legwork for Zane. I placed a call and worked directly with the Daniel Merrill at the Auburn Rowe Hyundai to have a vehicle transferred to Westbrook for me to purchase. I scheduled an appointment in Westbrook for the day after it arrived to come in and complete the sale. I was then shocked the morning of my appointment to receive yet another email from Zane stating that the Rowe dealership sold the car to someone else, and then lied about the whole situation. The manager blamed the loss of the vehicle on me, stating they tried calling and left me a message to give them a deposit and that I never returned their call. These calls and messages did not occur. I never received any such calls, and when I informed the Rowe Westbrook manager of this, and said I would take my sale elsewhere, he very rudely replied, “Good!” This is by far, the most abhorrent customer communication, support, and utter lack of service that I have ever experienced. Nothing but lies and deception in the Rowe Westbrook Sales Department.Thankfully, this experience does have a positive ending. I contacted the Rowe Auburn dealership to let them know what happened, and they intern told me the truth as to what transpired behind the scenes. Later that day, Eric Mendoza, the General Manager of Rowe Auburn, contacted me, leaving several phone messages that he was able to track down the exact car I was looking for and that it was being transferred from out-of-state to his dealership in Auburn that day. After just a couple of phone calls, and one 45 minute drive north, I was able to purchase the exact vehicle I wanted and from a sales staff that showed me nothing but respect, courtesy, and understanding for the situation I had experienced. If you really want a car from a fantastic team, call Daniel Merrill and Eric Mendoza at Rowe Auburn. They make sure you are welcome, your time and patronage is valued, and are courteous and respectful through every single encounter. The whole team there gets high praises and should be recognized as leaders in customer service.P.S. I LOVE my brand new 2022 Hyundai Tucson I will urge all my friends and family to take the drive to Auburn, they wont regret it.

My appointment on September 24 went a lot better than I expected. Steering wheel grinding was troubling. They looked at it and I was in and out in a little over half an hour. I was extremely happy! They even cleaned my inside windshield. Thank you whoever did that for me!After Leaving the dealership I went across the street to Market Basket. Upon arriving and shutting off my car and getting ready to leave my car. My emergency alarm on my key began to go off, despite my key being in my purse. I tried to no avail to shut it off. I put the key into the ignition and it was totally dead not even a click. Nothing was working. I had a direct number for quick Lane, I called and Anthony picked up. I explained the situation and he said I’ll be right over. Being across the street he was there in no time. I have no idea if all of this will be able to fit on a review, however, Anthony was amazing. After much discussion it was determined that I had used another key for my car and for some reason my car did not like this key. Anthony also did so many things that were over and above his saving an old lady in distress! I give rave reviews to the quick lane team and for the very professional people working there. I was more than happy with Everyone who helped, with a special thank you to Anthony. Anthony was my hero on September 24, 2021.

Spencer Jr. held a Hyundai Sonata for a week for me without a deposit. This made it possible to lease the car. Great friendly service and would recommend this dealer and salesman!

I was contacted by Ed from Rowe when I was recently looking for a new vehicle. Since this was during a pandemic prices are high and inventory was low everywhere! Ed and Rowe were the only ones willing to actually work with me on pricing. They sold the car I was looking at before I had a chance to make a decision but they had one coming in that they gave me for the same price. Ed was so great and so far the customer service has been great! Ed even helped me getting my phone synced! Dannielle in the finance department was great too. The best part is I never even left my chair to get all of this done. All done via phone, texts and emails . I highly recommend Rowe Westbrook and Ed!

We loved working with Jason, he was honest and down to earth and made the whole process painless while making sure we were fully informed every step of the way! We will absolutely be purchasing again with him in the future.

Best experience ever with buying a car. Lou Couture delivered everything as promises and was an absolute pleasure to work with!

Very happy with my Palisade Calligraphy! In this crazy car market, it was worth definitely waiting for. Big shout out to Matt Moody! He was awesome throughout the whole process and not pushy at all. Would definitely recommend coming here to purchase your next Hyundai!

Bought my first new car, 2021 Hyundai Accent. Lou Couture was fantastic! Super helpful with everything since I was purchasing the vehicle from out of state but the entire process was seamless and was able to make my trip and leave to return home the same day. Five stars! Thank you so much !!!

Jason Burns was fantastic! He made the car buying process very simple. He was thorough and made sure to answer any questions I had. I would recommend him to everyone!!

I really had a great experience at this dealership. Everyone was very polite and there was no pressure. I would highly recommend going here for your next car.

I was treated respectfully from my first phone call to Rowe Hyundai to get information all the way to the day I left with my new Hyundai Kona on 10/22/21! They made the process of turning in my lease for a new one seemless!Im happy to be doing business here. Both Spencer Grinell Sr.and Spencer Grinnell Jr.were so helpful.

I would highly recommend Rowe Hyundai Westbrook. I worked with salesman Jason Burns. If your in the market for a vehicle, please do yourself a huge favor, and go and see Jason.Jason made the entire experience of purchasing a vehicle seamless. He is professional, knowledgable and friendly. He was transparent throughout the entire process; no gimmicks or sales pressure of anykind.He has also made it clear that service after the sale is equally important. He has personally reached to me to convey if I have any questions or concerns not to hesitate to contact him so he can take care of any issues no matter how small.He truly wants you to be happy with your purchase.I am.Thank you Jason Burns!

This was my second time leasing at Rowe, I was treated like an old friend when I asked see the salesperson I had previously dealt with. Ed Giroux was just as easy to work with this time as he was 3 years ago. I never felt pressured. Thanks Rowe and thank you Ed! See you when my lease ends s up again!

I just moved here and needed my oil changed. I set up the appointment onlie that was an 9k experience they did not answer everything fully. When I arrived for my service I was greeted as soon as I walked in and they were polite courteous and all about the customer!!! My questions were answered and I was extremely happy! Great job I will be back!

Jason and Elizabeth were professional, and kind!!They were helpful, and they made my experience painless.

I had an excellent experience with the staff at Rowe Hyundai .We received a prompt phone call in the morning from Kristi alerting us that a few Hyundai Palisades had been delivered.We visited early afternoon on that day and left with a beautiful, well appointed vehicle .The staff was professional, helpful and courteous .Our salesman, Jim ,and finance manager, Elizabeth, were very accommodating from beginning until the end .We felt very comfortable with the entire process.I will recommend to all of our friends and family.Thank you, Sharon Morrison

Rowe Hyundai Service Manager Josh Blanchard was awesome. I called him with a recall question before we bought a used Sonata out of state. Thinking about bringing it in to service recall closer to home in Maine. He gave us a very thorough overview of some very technical questions, really went above and beyond. Was more knowledgeable than anyone I spoke to at corporate Hyundai headquarters. His great advice and honest approach led us to skip driving to Mass, instead bought a similar used Sonata from Rowe Westbrook. He was able to show us that the past recall had already been inspected and documented with Hyundai HQ for peace of mind. I highly recommend Josh for Hyundai repair services at Rowe.

Jessica M in the Hyundai service center is amazing! I will always have my car serviced there just because of her! Thanks for always taking care of me!

Lou Couture was awesome. He was friendly and professional, and worked diligently to find the vehicle we wanted. Lou and the team at Rowe Hyundai Westbrook made the car buying process a pleasure. Thank you.

Best car dealership ever! Lived over 3 hours away but was able to buy my new car and work out a trade for my used car entirely remotely with Ed Giroux. And better yet. When I arrived at tge dealership to finalize everything I was done in less than two hours.Kudos to a great dealership with absolutely outstanding employees!

Big THANK YOU to Ed Giroux and his finance team at Rowe Hyundai in Westbrook for assisting me & my wife with the purchase of our new Palisade!! The process was stress free and SUPER easy! Ed covered all the details to ensure our purchase was the right one for us. The Palisade is a sweet ride!! If your in the market for a 3rd row utility I highly suggest stopping by Rowe Hyundai and check out the Palisade. Ask for Ed Giroux!

One word, Amazing! 🤩, Special thanks to Spencer Grinnell Jr. for the help to get my new car and providing me with an excellent customer service. I highly recommend for anyone who is in Maine and wants a new or a used car go to Rowe Hyundai and see Spencer! They have tons of options and would assist you until you find the right car!

Jess in the service department is amazing. She has excellent customer service skills, provides timely information and works hard to resolve the issue and help the customer . She is an advocate for her clients . When I could not get help from any other Hyundai Corp representative , she was our life line Thank you so much, Jess !

We are excited to find Rowe Hyundai. We just moved to the area and they did a great job. Seemed very high integrity which is the highest quality we were looking for.

Ed Giroux has taken excellent care of both my step-son and now my mother-in-law! He made sure to explain all of the options for purchase or lease and worked with us to guide us in the best decision. Thank You! Ed!! 5 Stars!

I recently picked up my new Tucson Lease. I turned in a 2018 Tucson lease and both experiences were great! My salesperson is Jason Burns, and he is very helpful and knowledgeable about the cars. I definitely will return in 3 years and deal with him again. He follows up with any questions I have or products I want. I bought the car mats through Hyundai and they are great-fit perfectly and are high quality-perfect for Maine winters and mud season! I recommend anyone going to Jason Burns and Rowe Hyundai.

Overall was pleased. Got in and out in a reasonable amount of time. Tires were rotated but every tire has a different reading on it. They ranged from. 36 psi to 31.

Jim Matthews was really knowledgeable about how to help me into a car around the payments I wanted a month. The staff is super nice helpful. I could have pit $1000 down in my new car, but he told me to save it for a rainy day fund because it would have only saved me $20 a month if I went through on a down payment. So I was grateful for that. Super happy with my car thank you again Rowe Hyundai!

Ed was very efficient in getting us out the door and enjoying our new vehicle quickly. He was knowledgeable and very easy to work with. Starting the process early via text messaging was a great option that also saved time at the dealership. I would definitely recommend him.

Positive at every level Jim Mathews was exceptional. Low key , friendly, knowledgeable !

Despite Spencer’s young age; he demonstrated a level of service way beyond his years. Well done!

I bought a Jeep here a few years ago it had mold in it. I had to have it professionally cleaned. Rowe refused to reimburse me for that cost. Also the sales manager called me days later after the sale saying I owed them $500 more after what I put down on the vehicle. Claiming I didnt pay the entire balance I agreed to put down. I have directed people to other dealerships since. I hope that extra $500 was worth it though. I look forward to buying a new vehicle this coming year at another dealership that does honest business.

Normally car shopping is a drag. I enjoyed shopping with the help from Spencer. He made it fun and easy and I couldn’t be more happy with my experience.

Outstanding all the way around. We couldnt be happier with our new car. They made the process fast and easy.Ill also add their service department is excellent as well.

I bought my first new car through Rowe in Westbrook, I was super nervous as I’ve heard in the past that car dealerships are a pain and make it difficult to buy a car. That was so far from what I dealt with! I was immediately greeted with a smile and the process was so smooth and I got exactly the car I wanted, with a monthly payment I was very comfortable with. I worked with Jim as a salesman and he was super helpful and showed me the in and outs of my car (I’m used to old sh*tbox cars, so this was a big upgrade), and Danielle the finance worker was so helpful and helped to lower my APR. I also got the pleasure of meeting Russell, the squirrel that hangs around the dealership and begs for peanuts, which they have a bag of inside the dealership, it was so cute and made the process all that sweeter. I could not recommend this place more for anyone looking for a new reliable car! Would give over five stars if I could!

After having a really stressful experience at a different dealership my husband and I walked onto the lot just to look at the inventory late one night to be greeted with honesty right up front. We went back the next day to our salesman mike who went above and beyond and stayed with us his entire Saturday to get us into cars we loved and at a price we could afford. No pressure, honesty, and a very stress free experience. Thanks mike!

Lou Couture was a BIG help!! He listened to everything I said, found me the vehicle I wanted and explained every feature to me!!! I will definitely being looking for him when its time to trade in again!!

I went in to buy a new vehicle and I received high quality service. The salesperson was engaged, friendly, and forthright with details. I have continued to receive excellent service following the purchase and would recommend this dealer to anyone interested in a new vehicle.

Walking into Rowe I knew it would take a miracle to make a deal considering my financial situation and the condition of my trade in. Within minutes I was introduced to Lou Couture. Professional, upbeat, and caring he worked tirelessly for the next several hours to make the needed miracle a reality. It wouldnt have happened without him and Im forever thankful.

Update: I’ve raised my rating after taking with them about the problems with the cleanliness of my car. They were apologetic for the over sight and have offered to fix it. Great customer service!I used the collision center here. Overall I was very pleased with the responsiveness of the center on giving me updates on my car. The staff was very friendly and helpful. They lose some stars though because my second loner car was not cleaned before it was given to me and it also had less than a quarter tank of gas when I got it. Also my car was not cleaned before it was given back to me. I was not expecting a full detail before I got it back but I would have thought they could have cleaned up the mess they made and I had only had my car for about 2 weeks so it is practically new. I had dirt and dust on the inside of every door and my passenger seat had dark dirt marks on it. My center console area was also fairly dirty. Also I had scuff dirt marks throughout the car. Additionally my driver door had dark dirt stains all over along with some minor scratches on the inside panel. The dirt thankfully came out with some tough scrubbing once I got home. Overall I wish I could give a better review because the repairs were very good and my car looks like new but the treatment of the inside of my car is little to be desired.

I wanted to personally take time to thank Josh Blanchard in the service department for going out of his way/ above and beyond to help me out with my car. Josh is very friendly, attentive, professional, knowledgeable and quick to give a helping hand. That man deserves a raise!!

Cant rave enough about what great care I got here! Jason got me in my perfect car with ease and fun!

Everyone who works at this dealership, both in the sales and both the servicing departments, are always very friendly and informative. My car has always come back in sublime condition and all the work that has been done to my car is quality and at a good price.

Total professionals… comfortable wait area. This is where I have all of my auto maintenance done and they don’t disappoint.

Walking into the dealership I made it clear the type of car I wanted and my payment parameters. I worked with Ed Giroux directly and he made it happen as efficiently as possible. My first time signing on for a lease has been amazingly painless, highly recommended.

Most stress free car buying experience ever. If you can work with Matt Moody, do it. He was quick, patient and I never felt pushed or pressured into anything I didn’t want. Will in financing was great as well.

The salesman who helped us was very helpful and highly recommend him; Zane! Wish the time spent there would have been shorter but overall not bad as they were short staffed as if every place right now and they were busy.

Excellent purchase experience. Very smooth and friendly to work with

Lou Couture called me in response to my visit to the Rowe Hyundai website.Told him we were interested in looking at the KonaHe set up appointment for Monday, August 16 in WestbrookWe met him at 3 and he showed us a Kona and went over the features. We test drove the Kona and decided that it was too small after driving a Forrester for 11 years.He then showed us a Tucson and a Santa Fe. We decided to drive the Tucson.While we were gone he had our car appraisedBecause the computers were down, we set up appointment for Tuesday to see if we could make a deal.We met him at 11 as scheduled and he had everything ready and we agreed to the deal.This was the easiest dealing we ever had in 50 years of buying carsLou was great to deal with - very professional and knowledgeable.We will definitely come back to him in the future and have already referred him to our neighbor who is starting her search for a new vehicle.

We had a great experience with Lou Couture in trading up for a brand new Tucson Hybrid. The deal was quick and efficient. Lou is very knowledgeable! We highly recommend buying a new vehicle at Rowe.

Very friendly and helpful here. They did a great job of cleaning out my cabin filter and getting rid of a bad smell in my car. I appreciate the great service and will go back in the future!

Rowe Hyundai is consistently a top end operation. I have been taking my Santa Fe for service there over a number of years. They always do an excellent job of taking care of my vehicle and keep it in top shape. The pricing is fair and they never overcharge. Jessica is one of the best customer service advisors I’ve ever had the pleasure of working with and she replaced one of the best... nicely done Rowe Hyundai!

One of the services that was supposed to be done and was written up on the invoice was a tire rotation. The tire rotation was NOT done! Is your service department trying to insult my intelligence? You pick the wrong person to try to sell short. I can only imagine how many customers have not received the service they deserve and probably paid for. I will be making a full complaint even though I really do not have the time. This definitely does not restore anyone’s faith in humanity.

I was dreading having to go to a dealership to have an issue with my check engine light looked at that was rejected by VIP as “too difficult” and “something only a dealership can fix”. Rowe Hyundai Service in Westbrook were friendly, professional, knowledgeable, helpful, understanding, funny, COVID safe, timely for an appointment (same day) and simply made the visit one of my best at any vehicle repair shop ever. I will consider going here for ALL of my future vehicle service needs. I find it worth paying slightly more on hourly rates or parts to get that level of customer service. Their team go above and beyond for the customers. I feel fortunate to have ended up there. You people RULE and THANK YOU ROWE HYUNDAI!!

I had a very mixed experience at Rowe. I went in looking for a limited version of the vehicle for a leasing special but when I returned the next day they were all sold in bulk. Not anyones fault necessarily but very frustrating. I do feel that I was treated well on price for the next model up thanks to the sales manager, to that was a big poaitivie. When it came time to sign and drive off , I was in line and next for at least two hours. Not t how I intended to spend my Saturday.Overall the price and deal I received was good, but my experience less less than.

Great experience purchasing a new vehicle. The salesperson was easy to work with and not pushy. Very happy with my purchase.

The gentleman in the service department overall seemed to be a nice person. I just wish that he would have got out from behind his desk, which was way in the back, making me feel like I had to raise my voice, so he could hear me. I wish he would of greeted me once I came through the entrance. Instead of just sitting at his desk. I didnt feel like my car problem was a priority to him.

Awesome experience! my family and I were treated fairly and honestly. When there was a snag with the financing the went the extra mile and made me(us) feel like they wanted , not just to sell a car but to rise to the challenge of getting it done. Rowe has earned all my future business as well as from my friends and family with whom I have already shared my wonderful experienceThanks

This is the best dealership I have purchased a vehicle at in decades. I highly recommend them for their quality cars and customer service! They are not pushy but are respectful of their customers decisions. I will definitely be back when I am ready to purchase another vehicle. I did buy a vehicle from them thus week amd I absolutely love it!! Thank you Rowe in Westbrook! 5 star is my rating!!

Just had my 2nd great experience buying from Rowe Hyundai in Westbrook. Highly recommended and while you’re there, ask about the pet squirrel!

Great experience. Love my car. Matt Ingalls was a great salesperson.

Jim was a fantastic salesman he was honest and very accommodating to my wife and I. I would highly recommend him and the team at Rowe in Westbrook!

This is the 2nd Santa Fe I’ve purchased with Rowe Hyundai. The salesman, Jason, was awesome! Very helpful, knowledgeable and friendly! I also worked with Jim who was great to work with as well!Very satisfied with the service and my vehicle.

Ive had great experiences with Rowe. I just bought my second vehicle from them and couldnt ask for a better people to help me find the right vehicle for me.

Purchased a used 2013 Hyundai, Sonata (64k miles, excellent maintenance records, we r the 3rd owners etcetera, etcetera) from a private seller. Engine blew 2 week post purchase #@&!!. Called Rowe who had it towed then replaced the engine. Cost me nothing but time. Rowe is the place to go.Special shout out to Jessica and the entire crew in service department.Thank u all, keep up the excellent work.RespectfullyDavid Powell

I just moved to the area a few months ago but I’ve already been here twice for service; once for an oil change and once for a recall. It’s so easy to get an appointment. They had appointment times that worked around my schedule. I didn’t wait long either time. Best of all, they are super friendly! I’ll definitely come here for my future services and as soon as I am ready to upgrade my vehicle.

I was very pleased with the service I received at Rowe Hyundai Westbrook. They determined what was wrong and advised me of my options. No pressure to sell me anything I didnt want to service. Love this place! Made me feel like family!

Great experience! Tim Caron is the best salesman ever!

After having my car less than 6 months, and driving less than 6k miles, it needed brakes all around, had a leak in the transfer case and needed front and rear control arms. This car was serviced by rowe hyundai before I purchased it and clearly was rushed through the shop. Luckily I opted for the extended warranty. They checked the brakes, per my instructions, prior to purchase. Said I would be good for a while. Clearly they were just blowing smoke.Further more it took over 4 days to finally talk to a person, after leaving numerous messages. Getting in touch with anyone at the service department is like pulling teeth. Never a real person, always a voice-mail. Its extremely frustrating. Everyone is really nice but if I didnt have an extended warranty I would definitely think twice about bringing my vehicle here for service.Overall Im not impressed at all and cant recommend this place to anyone.

As a new lessee of a Kona, I want to give a shout out to Ed Giroux, my salesman, who is the real deal. He spent almost a whole gleeful hour going through the nitty gritty features of this tangle of tech and setting up my preferences.Ed served up each grand slam feature like Jimmy Connors on a first serve at Wimbledon, gauging my reaction. Of course, I am pretty tech savvy, but some of the stuff clearly blew me away and when he could sense I was impressed, he beamed. He genuinely was proud of his product.Ed is knowledgeable, experienced, and doesnt talk to you like he learned some scripts on spinning customers in sales school at all. As a real estate broker, I appreciate Eds professionalism and am lucky to work with him.

Great experience, no pressure and they took the time to listen to all of my needs and wants. Lou was a fantastic sales person and I highly recommend him!

Always on time with my appointment. Alway professional and nice.

5 stars! Josh Blanchard in service goes above and beyond. So happy with the sales and service I receive at Rowe. Thank you!

Great experience! Jason Burns has a warm and welcoming personality while still handling everything in a professional manner. He made my car buying process easy and stress free. I recommend him and Rowe Hyundai to anyone looking to purchase a vehicle!!

From Sales to Financing plan, Rowe Ford Team was extremely professional, efficient, and most importantly, friendly. Great car buying experience!

Best car dealership experience I have ever had. Jason Burns was so professional and helpful from the start. He took the time to explain everything to us, and gave us the time we needed to make our decisions. Would recommend seeing Jason at Rowe Hyundai in Westbrook for your vehicle needs!

Great vehicle and had another positive experience with our salesman Ed Giroux. Took a little long to do paperwork due to some computer issues but all was good! Positive experience... this is our second vehicle we have bought from Rowe Hyundai in the last couple of years and will go back again in the future.

Super quick, easy, and friendly customer service when bringing my car in for a couple recalls!! Thank you guys!!

Matt Moody at Rowe provided me with a seamless car buying experience. 10/10 recommend!

Second car I’ve gotten there. Jim Mathews was incredible to work with, and the whole team took care to make sure the process was quick, efficient, and trouble-free. Great people selling great cars.

Speaking with Jessica is a pleasure! Rowe is always friendly and the work they do is great! I feel comfortable using their services.

I am a fairly new customer at Rowe and have been super happy with my experiences. Customer service is outstanding!!! Jess works in the Westbrook office and deserves recognition. She went above and beyond the call of duty. I will definitely be back.

Im very happy for the work they did on my box truck. They get the job done right the first time.

I worked with Brian and his team. Everyone was so nice to me and my family. Brian helped me find the car that was right for me and his team worked to help me finance a deal that worked for me. I highly recommend Brian and his team!

Excellent service. Jess was awesome.

I was visiting relatives in Maine when I was notified that my car was due for service. I am very pleased with the service I received.

Great and speedy service, and thank you for honoring my service plan from Florida.

Superior Customer Service. They listened to my concerns and completed my scheduled work in a timely manner. The overall experience could not have gone smoother. I will definitely return in the future for further automotive service.

This is my third Hyundai lease with Rowe, and I am completely satisfied. Everyone Ive dealt with has been very professional and helpful. I think the best part of the leasing experience, is dealing with Jason Burns. I hope your upper echelon brass realize what an excellent asset this gentleman is to the Company.

Hyundai was running rough. They sold me spark plugs. $250. Didn’t change things much. Not happy. Will be contacting them soon.

Had a young man by the name of Matt help me out. Couldnt have been happier with all the help he gave me. Love the new car he got me set up in and will definitely be back in the future

In for a sticker. They got me in right away and it was quick and easy. Plus a free cash wash.

Jim Matthews was great! I highly recommend Rowe Hyundai in Westbrook.

Im now driving my 4th or 5th Hyundai - and I have loved every one of them! Ive always purchased and had service thru Rowe Hyundai and they are fantastic. Jason Burns is beyond great and truly cares about his customers; if given an opportunity I will send business his way without hesitation!

Rowe Hyundai Westbrook fixed the recall Item and provided servicing on my 2019 Hyundai Tuson very quickly. I was prepared for a 2.5 - 3 hour wait, but everything was accomplished in about an hour and 15 minutes. I was a very happy camper!!

Just turned in my 3 year leased 2018 Hyundai Elantra Sport DCT w/Premium package, and leased a brand new 2021 Hyundai Sonata N-Line. As before when I worked with Leif OConnell in 2018, he represented Rowe Hyundai with excellence, professionalism, and went above and beyond to get me the best vehicle, payment, and provided excellent service! He comes with my very high recommendation. He had everything ready to go when I got there, and turnaround time for getting back out the door with keys to my new vehicle in hand was 45 minutes. I highly recommend this vehicle too! If you are looking for a great midsized sporty/performance sedan, that is also comfortable to drive in, you will not be disappointed! Check out the car reviews too! This vehicle is no joke on performance, and is quick! Very fun car!

Ed G. Was extremely helpful! Along with everyone else! I had an awesome experience at this Hyundai location!

I walked into Rowe Westbrook Saturday morning with absolutely no clue what I was doing or how the process of buying a brand new car even goes. I was greeted by Jim Mathews who helped me and I left with a brand new 2021 Hyundai Kona just a few hours later. I asked a lot of questions and he went over numerous deals with me until we found the one that met my needs. Danielle in financing was also super helpful and made the process quick and easy. Thanks for all your help, I love my new suv!!

Jess is the best. Seriously. I’m so thankful because my Hyundai has been....not my favorite car. But Jess and her crew always take care of it and me. Really responsive and I trusted everyone there.

Very positive experience. Staff genuinely take pride in what they do. I would definitely recommend them to friends and family.