Great service shop. Very friendly staff, mechanics, etc. Reasonable rates and quality work. So nice to have a local bike shop that is close and I like so well.

Great day getting my new Turbo Vado SL 4.0 with Clarke’s help. Specialized is a quality bike. No more dreading those hills!

Great experience. Kyle installed a hitch on my car so I could take my new e-bike on trips. Thanks for a job well done.

Service is excellent. Dont let the young ages of some of the wenches put you off. These guys (and even a gal) know what they are doing. If a quick fix will solve the problem, they just do it.

Paul was super helpful with adjusting my bike so it’s more comfortable for me, and I loved being able to get a free one year tune up after buying my bike here, they fixed everything!

First rate service, good mix of automation and personal service. Kyle the General Manager is knowledgeable and committed to good service. Good supply of accessories.

This is by far the best bike shop I have ever dealt with.Their customer service is fantastic. Thank you City Bike Ebikes. You are far from my home but I will only use you for my bike service from now on. For to pick up and deliver my bike to me and my husband was the greatest to me and on top of that you fixed my husband bike fast and prefect. Once again thank you

Avoid: long wait times, no phone (a phone call “has to be requested” via a text message), poor communication. It has been a month and we are still waiting on our bike. This was blamed on the manufacture and parts procurement. However I have requested parts for another bike from the same manufacture before and revived them promptly. I am very disappointed that City Bikes was recommend to us.

I had a great experience at the City Bikes in Tenleytown from start to finish. I was looking to replace my stolen bike - the employees were very understanding, helped me choose a comparable model and ensured I got the most effective security measures possible. A special thanks to Rodney and Jason, who both answered any questions I had and were super informative throughout the process. Rodney even went so far as to adjust the handlebars and help me load my bike up into my car when I left. Would highly recommend this local gem for any D.C. bike riders!

We knew what we wanted and were able to quickly make the transactions by text. Very pleased with service and ease of purchase. Made our weekend!

Friendly for walk in and service is ok but I have had challenges with repairs not being done right the first time. Current policy of not accepting phone calls is crazy! I am buying a new bike and will not buy from them because they will not take a call.

It was good, but I had to wait for one week. However, they did a good job.

Thank you so much to Carlos he wonderful hep to me and help me in the last minute to get my MTB ready for my weekend race . I appreciate it a lot of , also he is very knowledgeable .

Great communication and service, and they fixed my bike in a timely fashion! 10/10 would recommend.

Ive loved this shop for decades. Best wrenches in town.

Great service and upgrade work from Jeff and Tiff. Thanks.

I took my Apollo scooter to them because the front wheel needed replacement and also the drum break. When I got my scooter back everything was perfect and they even fixed a handle that was misaligned. Excellent job indeed!, thank you so much.

I had a flat tire repaired at city bike. I took the bike home by car and did not ride it for two weeks. When I went to ride it the tire was flat again and it failed to hold air with a bike pump. Four text messages left as instructed on there answering machine, cant talk to a human at this store. There has been no response. Stay away from this bike store customer service is non existent. Ill take future business else wear as others should do.

Fantastic service and they have a really wonderful contactless way to drop off your bike for repairs. I needed a flat fixed and they replaced the tires on my hybrid in only a few hours, even though I didnt have an appt. Absolutely recommend them!

The salesperson Grace was fantastic, extremely helpful, knowledgeable and courteous, especially since they were only letting in one customer and family into the store at a time and it was very busy. It would have been a 5 star experience, but they could have helped more people at one time if they had more staff on duty, Grace was alone, I waited 15 minutes for my turn. They could also have brought people outside to do the sales pitch. I did find a bicycle that I love from a very limited selection, so all is great in the end.

Though communication via text ONLY is not my cup of tea, City Bikes Tenleytown was polite, efficient, and reasonable in price.

In this era of Corona virus and stay at home living, bicycles have been a much coveted product. We have been looking to upgrade my sons bicycle for a few weeks now. But getting a bicycle in the immediate term is a pipe dream! We called around many stores in the area and got nothing but a no response followed up by a hangup on the phone!But things were different when we called this store. We were actually able to speak with a person in the store and she was quite helpful in trying to understand our needs. While the store did not have any bicycle available for immediate pickup, she did have a few bicycles that my son could try and confirm his correct size.So we drove to this store and were able to check out the options. The employees are doing an awesome job is enforcing social distancing and taking all precautions - mask rules are enforced 100% and we were also given gloves to wear while we were in the store. Also, they were allowing only 2 sets of customers in the store at any time!We are quite happy with the service at this location and looking forward to receive my sons bicycle soon!

Very nice and courteous, my bike needed air the tires were very low and it was quick service. For free at that cant beat it.

Very good service and quality of work.

Best workers you’ll ever meet, hands down 5 stars all around. Had one worker teach me how to change a tire. Was very helpful, patient with me all the way. You definitely need to come here to get your bike fixed great people, great atmosphere!!

Didnt have a good experience here. Long wait and not the best service. Found an independent bike mechanic and didnt return to City Bikes..

The worst customer service experience imaginable. They told me my bike had been donated because they hadnt heard from me in 3 months. Then they told me, no, actually it was given to someone else. They never showed any desire to try to make my experience better. They never answer the phone and their idea of customer service is to try to convince you that they are right and you are wrong.

The worst customer service I have seen. They are not cooperative in resolving one situation.

I’ve done business with Citybikes multiple times, and I have learned much along the way. I truly appreciate the service I have received and the people that have assisted me.

I am appalled and totally disappointed by the service that my girlfriend received at city bikes located at 4810 Wisconsin Avenue Northwest Washington DC I recommended to her that we check it out since I live in the neighborhood. When we got there the front door had some type of police tape which had to be unlached by the clerk. the clerk at the door and mention that we had to wear masks and wear gloves as well. Im thinking to myself what could be going on inside is this some type of crime scene. the store clerk who came to the door seem to be very rigid and unfriendly with very little customer skills she was very un welcoming in her attitude. We chose a bike and went on about our business. My girlfriend called me back the next day and said she seen the same bike $75 cheaper at another bicycle shop and wanted to get her money back I said so Im sure it shouldnt be a problem because most of the merchants in that area a very friendly. She paid by credit card she ask for her money back and they tell her that she would have to pay a restocking fee 20% she never took delivery of the bike. The store manger mention that he didnt care if she was the President she still would have to pay a restocking fee of 25 percent and a credit card fee of 5%. Was it really that necessary for him to stoop so low. We seen the bike on the floor and it was never pulled out of a box it was already assembled. I appear to be more embarrassed than anything else. She mentioned that she would never purchase from other city back based on the behavior of one of the merchants. Yes we are black Americans and yes we are sensitive to customer service at this store because it reflex and reminds us of why America is in the state it is in. If you really believe in change please avoid this store at all cost they have a fence up for the privilege and are too high with poor customer service.

After two failed attempts to pick up some items at the Adams Morgan location, I texted the folks at Tenleytown to confirm where my stuff was. Paul the manager replied and drove said stuff to me after shutting down the store.I was going to keep shopping at City Bikes regardless but this was above & beyond service.

Tried to have an inner tube replaced. Scanned the code and left the bike. Heard nothing for days. Apparently they have a 2 to 3 week backlog for even the simplest repairs. They don’t tell you that up front. They tell you that you can pay for quicker service, then deny that was ever an option. Extremely frustrating. Yes. I get it COVID. 1,000 bike backlog. But there has to be a better way.

Had a spoke brake (my fault) on my Tern GED, Paul and his bike techs had my bike ready before the end of the day.

Carlos at City Bikes was great. He was able to fix my bike and went above and beyond to make sure that it works great. Thank you for your help especially during this crazy times.

Ive been managing this company for the past 4 years. With the help of our owner Charlie and store manager Paul I think we do a fair job and keep the cycling community rolling forward. Thanks everyone!!

Was great to find the bike I wanted available immediately to try and buy in the size I wanted, working with knowledgeable staff. The store followed all the Covid directions, so was also safe.

Great people, wonderful service. Jay and Nancy were very helpful in finding the gear I was looking for, even in this quarantine madness. I highly recommend this bike shop!

Short version: I bought a new bike here and it was delivered with significant build defects, and that was after several infuriating calls to figure out what they even had in stock.Long version: I called the location in Adams Morgan to confirm a bike was in stock, and bought it online, with their assurance that they would set it aside to me. They sold it to someone else the next day. I called the Tenleytown location, and they said they had a similar model available, and had 5 in stock. Within an hour, I went to the shop and waited for an hour, and suddenly, none of the 5 were available.When I finally got a bike from them - which was actually the initial model I purchased online - they put it at the front of the queue so that I could get it quickly, as apology for the confusion, which I was grateful for. However, the bike - mind you, a brand new, built-from-box, $1000 bike - was given to me with a misaligned front derailleur (causing chain rub), poorly tensioned cables, and a broken barrel adjuster - as in, the plastic thumbscrew of the barrel adjuster is broken and falling out of the shifter.Incredibly aggravating to even determine what they do have in stock, and once I got something, it was built in a rush with incredibly shoddy workmanship. Take your money and time elsewhere.

Friendly service. Lots of built bikes to choose from. Make sure to bring your own mask AND gloves if you want to try out their bikes. Service line can be long (>30 mins) if you come on weekends

I really want to give more because they do an important job. But it took them 2 or 3 weeks for a routine maintenance, they didnt fix my flat tire, they wrecked the motor, broke a fender and then yelled at me for complaining. I wont be going back.

Worse place to buy or repair your bike. I bought a new Specializes Roubaix online. I should’ve had it sent to Conté Bike in Falls Church. I called City Bike To see if it was ready to go after a week of already sitting in their shop. Then the pick up experience was too short for having paid $5000 for a new bike. The young man brought it out handed me a plastic bag and did ask me if I had questions or if I need any thing else.Then they called me two weeks later to tell me that my bike was ready. Yes, I could’ve had a second $5K bike if I was not honest...Then I dropped it off for its free 20 hour service call. I asked to have the cassette to be changed to a smaller one. When I went to pick it up a week later nothing had been done. I ride everyday and this is my only bike so no time to leave it with totally incompetent service crew.I’m done with City Bike and going back to Big Wheel bike shops. Adios...

Nice shop. Variety of bikes. No rentals but will service bikes.

Professional, transparent service.

Communications are really bad. Once we purchased bike, very difficult to arrange pick up.

Im sure you guys are doing the best you can but you need more staff. Period.

Great shop, honest staff (Nick), great service. I was in search of a middle range road bike and at 64 its tough to find one large enough (61cm) in stock. I stopped by this shop on a friends recommendation and Nick fit me on a perfect carbon bike at a great price.

We had a great experience at City Bikes in Tenleytown. A salesperson mistakenly told us we could get a 20 inch bike with training wheels. We later found out that training wheels are not an option for this size of bike. The story could have ended there, but instead, their mechanic custom-made a set of training wheels for the bike at no extra charge. Wonderful service!

Although they can be very busy and operating during the current situation is stressful, the crew at City Bikes Tenleytown really delivered yesterday. Dave, the technician and the rest of the team came to the rescue of my sons RockHopper drivetrain. I really appreciate them taking care of us in the way they did. Kudos to their effort and service yesterday.

Bought a bike from specialized.com and there was an error. However, the store manager single handedly solved the issue in one day. Very cooperative, responsive and solutive.

I own & operate a small mobile bike repair service located nearby. I walked in 15 minutes prior to City Bikes closing time tonight with a random mechanical assistance request that I didnt own the (expensive!) tool to take care of in my own shop. The staff were courteous and helpful, and the mechanic had me taken care of in 5 minutes flat. They made it easy to come to them for help, they made it possible for me to get my own customer taken care of, and most of all they did it with positive attitudes. Thanks guys!!!

They where great especially the sales person and mechanic called Santi he was great very knowledgeable and a great person to ask or talk to about anything relating to bikes or fits. Ask for him next time you go there. Hes great.

I installed a new fork on my Raleigh hybrid but could not finish because I did not have a star nut to put in the stem on the fork and properly reattach the handlebars. I also could not get the caliper brakes and computer working right. I don’t even know the name of the service guy who fixed it, but he installed the part, reattached everything and made sure it was working. The best part-HE DIDN’T CHARGE ME! The bike works great and I am so grateful. I have had previous repairs done here, including on a Cannondale evo super six w/ electronic shift that I smashed up in a serious crash and they got everything in working order. I highly recommend them and will keep coming back!

Were able to replace my tire/rim, but did so with the wrong type of gauge for air. Now i have two types of pumps i need to use, wish I just went somewhere else that would pay attention to that

Brought two expensive electric bikes that I purchased here to get repaired, waited and hour in line to drop off and again when I came to pick it up. They did not do the work and when I got home realized that bikes were not repaired. Now they are making me wait in line another hour. Outrageous

I popped into City Bikes (Eastern Market) to get a bike lock. The gentlemen who helped me (Nate) was extremely helpful, and not the least bit condescending when he said that I should bring my bike into the shop to avoid it being stolen. (Like the DC newbie I am, I was planning on leaving it right outside the door...)Nate gave me a basic rundown of the locks and told me which one would be the best bang for my buck. He also added a part to my tires that prevented them from being taken off easily (and again possibly stolen). After putting some air in my tires and providing thoughtful answers to a series of Im a first-time biker and also type-A questions, he sent me on my way.I appreciated Nates clear knowledge and eagerness to help, and felt a lot more confident on the new wheels after hearing all the tips he shared.

Here is my City Bikes story. I went to the Adams Morgan location and found a bike that I really liked. The only problem was that they only had the small frame and I needed the large. The Adams Morgan people called the Capitol Hill Store and they said they had a large frame version of the bike. I traveled from Adams Morgan to Capitol Hill the next day to pick up my bike (I pre-paid to secure the bike).When I arrived, the sales people were confused and could not find the bike. They repeatedly ignored me to help other people. Finally somebody investigated and called Adams Morgan and realized that they had reserved a MALE bike, large frame, which was too large for a female. Not the same bike at all. I asked if we could find the bike elsewhere, and they checked around and said they could order it. They said it would arrive within 1-2 weeks. This was after me being in the store about an hour.A week and a half goes by and I decide to call in to see if it had arrived. The employee answered and seemed confused as he pulled my name up in the system. He said he would call me back. 20 minutes later he did, and told me that the clerk who I had spoken to in the store had messed up and, while they charged me, they did not actually order the bike.I demanded a refund. Ill buy my bike from some place more competent. Ridiculous. I suggest going to a different place if youre looking for a bike.

Terrific and helpful sales staff. Great selection of ebikes too.

This place is the worst. Avoid at all costs. They do a terrible service and charge for work not completed. Dishonest business, disorganized, and poorly managed.

The worse bike purchase experience ever! The shop failed to inform me about upcoming promotions and bike details about 2020 model prior to purchase. Made a complaint to the Manager and Regional Sales Manager. Endured aggressive tactics, called names via email and treated very disrespectfully by City Bike’s management. When I returned the bike within 30-d return period, the return was refused and I was chased by City Bike employee in parking lot to take the bike back. Even shoplifters, are not be pursued in such a manner and all I was doing was returning a bike. The company was unapologetic about chasing a 53 year old woman, with a foot injury. What type of company bullies their customers bad and do not honor their return policies? This was the most humiliating and scary engagements with a bike store I ever had!

Paul, the manager of the e-bike department, is very experienced, knowledgable, and honest.

I was researching some e-bikes and my search landed me at E Citybikes in Tenleytown, DC. I purchased a Specialized turbo, I love that bike! unfortunately it had some issues and Chad and the staff at City Bikes were amazing! Chad is super knowledgeable about the machics and the pros and cons of the various types of E-Bikes. The Staff is also super helpful and genuinely warm and friendly. The bike that I received in place of the Specialized Turbo is Super Kool and a lot of fun I am totally happy and grateful for landing in Tenleytown City Bikes. Peace and Love!

Great customer service.

Friendly. Competent. Well stocked with quality stuff. A bicyclists bike store.

Where do I start?We brought in my Wifes ebike for a flat tire repair on Tuesday. No word back on the bike all week. Saturday comes so we decide to call them to see what progress had been made. We waited on hold for over twenty minutes before I got frustrated and hung up. We made the trip there to inquire in person since talking on the phone is not possible with these people.Arrived at the store: the associate said that the bike would be ready by early Sunday afternoon and they would deliver it free and it would cost $30.00Sunday afternoon.I called Sunday afternoon as to find out when the bike would be delivered. After waiting on hold for 10 minutes they hung up on us! Again we made the trip in to find out what was going on. At 1pm they said that the bike was put back together but the brake was improperly put back on and it needed to be redone. But they assured us it would be delivered to us by 6pm. Irritated but ok as long as it gets done.The bike shop called at 5:30pm and said that the bike was done and would be delivered shortly. They asked for my credit card information for payment over the phone. Keep in mind I was quoted $30.00 on Saturday. Now I am being charged $112.00!?!?!?!No way after waiting almost a week and with this terrible service was I about to pay $112.00 for a flat tire! They lowered the price for the service and parts to $50. Ok as long as we get our bike back.At 7:15pm someone brought our bike to our apartment, I noticed that the tire was flat, no problem I can always fill it with air. Filled it with air and test rode it. The tire goes flat! What the hell?!?!?! They never fixed the flat and at this time I noticed that they left some brake parts zip tied to the handle bars!Horrible communications with customers, disgusting level of customer service, misquote on repairs and ultimately no repairs done at all.I will be taking my business anywhere else but here in the future

Go see Jeff he will get you setup! Great commuting and touring knowledge.

I went in with a flat tire. The tire was not only fixed but the gentleman explained why it burst.Great Service. Friendly Environment.

Over a week to replace a back break and still waiting. Really bad service. Taking into consideration the quarantine.

They got me a replacement seatpost locking skewer for my bike after the one that I had snapped 4/5 of the way through my ride to work. Now I can bike home and not have to take Metro. Win Win.

I do not go to this store unless I am desperate. Poor service and the sales people are not interested. This is not only my view but the overall opinion of most of the cyclists in the neighborhood.

Great service and friendly staff. Got some new parts and a tune up and in and out!

Friendly staff and mechanics. Great local bike shop.

Paul is an awesome mechanic. He really helped me out of a bind this morning when my chain got hopelessly stuck in the middle of my commute.

This is my experience with City Bikes:On the positive side: their goods and services are reasonably priced (for DC). The staff is friendly and attentive to customers needs. Hence the two stars.I did have one particular negative experience. When I had my rear wheel trued at City Bikes after a spoke had broken, I was told that I would have to buy a new wheel when another would break or when I would have any further trouble with the wheel. At first the wheel appeared fine though after 3 mile the spokes had loosened again and the wheel was wobbly once more. I took matters in my own hands, ordered the tools, fixed the problem myself and while doing so found out that the repairman had just not put enough overall tension on the spokes (causing them to get loose). There can be two explanations: either the repairman doesnt know his job or the repairman intentionally messed up my bike so I would come back to buy a new wheel. I judge both to be unacceptable and reasons never to come back to City Bike.

I love 💘 💗 it

I thought this place sold bikes. I walked in and walked around and looked at every bike twice. The entire time I was in the store I was the only person there. A girl was sitting at the desk playing on her phone and another worker was standing there talking to her. Their was another worker there that walked past me and went to the back. Not a single one of the people working there talked to me. I went in looking to buy a bike for myself and one for my girlfriend. Ill take my business to a bike shop that has customer service.

Told our new bike would be ready in 30-60 minutes; 2.5 hours later when we heard nothing we checked in and was told they were still working on it. A disappointing approach to customer service.

I had flat tire that they fixed when I walked in. Replaced the inner tube and adjusted the brakes and gears. Couldnt do any better than that.

Very helpful and friendly!

Helpful staff, good products

Good folks there.

👌👌👌