As others have mentioned, slow service and poor communication. I came in for a quick/on-the-spot repair but halfway through the repair the bolt on my front derailleur broke off. I was told that the mechanic would take a look at it the following week to see if he could get the bolt off, or if we had to order a replacement. I checked in periodically and was often told that they would get to my bike and provide an update later today and tomorrow. Long story short, my bike was at the shop a little over 3 weeks. I would have appreciated an honest and realistic time estimate from the beginning. My brakes, which were replaced during the visit, were also squeaky when It came back to me. I would return to the shop only to have the squeaking return after after a day or so. The mechanic often talked trash about REI, but in my opinion they have not proven to be any better.

BikeSpace DC used to be my go-to Bike Shop. These guys worked with you and offered options to fix things. Their repair times were honest. But in the last few months, these guys have cut corners as they deal with being overwhelmed from the pandemic. Ive gone by the shop for parts or quick fixes and been told flat out No. As in No, we cant repair anything right now. and No, we dont think you should install that part. This attitude isnt so much Hey, we know better. but We just dont have the time for you. Essential repairs only So, save your time and money from trudging out to their remote location and go to a bike shop closer in.

Rob is quite possibly the best mechanic in the city. I had a very rare issue with my gear shifter and I was at a loss as to what best to do. Rob was very communicative and supportive throughout the whole process and even found a way to save me a bit of cash for the work. Thanks again Rob, you are the man!🙏🏾🙏🏾🙏🏾

Extremely slow service and poor communication. It took them a month to just box up my bike to have it shipped. They told me it would be a week and I had to call several times and they kept pushing it back. Do not recommend going here if you want anything done in a reasonable time.

The front desk is several feet away from the front door. I was told via a sign at the entry to stand and wait. Waited for several minutes without even a greeting or heads up that someone would be with me shortly. The employee yelled from the upper level about standing in the doorway. In which the barricade at the front informs you to do so. To many other bikes shops with great service to have to deal with poor customer service like that.

Not sure how they have 4 stars. These guys are very unprofessional. No type of customer service I call and ask if they sold bike pedals the response was were a. Bike shop how rude. Ordered a bike and had it shipped to be assembled which should had only taken a minimum of two days. My bike has been there over a week and all they can tell me is that they are backed up because there mechanic was tboned. They said they would follow up but I have not received any follow ups. At this point it will be faster to cancel my purchase and have a bike shipped to a different shop. No focus on customer service here don’t say you wasn’t warned

Phil was able to get us up and rolling with new lights for our Bromptons. This took a lot of searching and waiting due to the limited parts availability because of Covid. Thank so much for your persistence!

Do yourself a favour and dont come here. Rude and nasty. This is the very first time in my life that I leave a review in google, and I am doing it to save you some time and prevent you from having a very disappointing experience.

My boyfriend went to pick up my bike that was there for three months. Guess what?! Only excuse was we still waiting for the part.... REI fixed in same weekend!!! Stay away from this place👎

Yo so I just got the bill emailed to me and I was charged for things that where not communicated to me, when I first dropped my bike off my bill was 100 and some change but other things need to be replaced I guess but that was not communicated to me I feel if there is a change in price you should call or email the customer so they can know the price change don’t you think? So now I have to pay 160 more for this new stuff. This shop has nooooooooooooo I mean no communication just excuses I had to call to check on my bike and make sure things where going okay I was told many times that I was going to be emailed or called back with updates never happened I had to call them back but they sure emailed me with a bill the most terrible service everPLEASE CUSTOMERS IF YOU ARE THINKING OF GOING HERE DONT IT WILL BE NOTHING BUT BAD SERVICE SPEND YOUR MONEY AT A PLACE THAT WILL Service you betterDO NOT GO HERE I REPEAT DO NOT WASTE A DIME ON THIS TRASH SERVICE IM TRYING TO SAVE YOU A HEADACHE

BicyleSPACE is a wonderful, friendly, downtown bike shop. I stopped in to look around and a knowledgeable staff member took the time to show me around in a no pressure manner. When I am in the market for a new set of wheels, I will be in.

Popped in to get my Brompton fender wheels upgraded and got some detailed tips on maintenance and no nos to protect my investment. As noted, YouTube doesnt tell you all the pitfalls that influencers wont mention. There are bike shops closer to me but I think its worth the drive for the expertise. And oh, the price was very reasonable.

Stopped here to get some service done and had a really bad experience. The guy working on my bike spent much of the time complaining about the lack of help at the store, how busy he was, and how none of the customers knew anything about bikes. It was prototypical bike shop condescension. Made me not want to come back.

Rude and ironically elitist. A prime example of exclusionary culture in cycling. A business not worth supporting.[Laughs] Nope. Goodbyeeee. Except he didnt hang up he just awkwardly hung out out on the line.Thats the response of a shop employee to a customer looking for a part to buy for their bike. After calling half the shops in DC looking a mount to put a Garmin cycling computer on a set of aerobars, this interaction stood out as by far the worst. Its probably the worst I have ever had with a retail establishment of any kind.I get that its not a common part, but given that they offer Guru fits at up to $500 a session specifically for TT bikes so its not unreasonable to consider giving them a call. Except it was.

Love this shop. I went in there for the first time last year looking for my first city bike and they were incredibly helpful, informative and non judgmental of my lack of knowledge. Every time Ive gone back its been the same way.

The guy with the scragglie beard has tge worst attitude after youve spent your money..If your dealing with the public then have more hands on deck..

Asked if they could true a couple wheels. Response was a condescending “No sorry I won’t be able to do that for you”. Sorry us common folks are beneath your Tour de France level service…

Great little local bike shop. Theyve got a nice selection of quality bicycles and parts. Its more nicer stuff than basic stuff, and priced accordingly, but its worth paying for quality stuff. Very helpful staff too.

The staff was very friendly. The man who worked on my bicycle was very helpful in explaining to me what I should do to take care of my bicycle, even above and beyond the flat tire repair that was required. I will definitely come back to this store for future repairs. The cost of my flat tire repair was $37.07, definitely worth the trouble I was having with my bicycle up until now. The $37.07 included a disinfecting fee due to the pandemic, which was explained up front and was reasonable.

I truly appreciated my experience with BicycleSPACE!

They took us right away we came in with two bikes. The rechained my daughters bike. Checked my inner tube. Gave us an estimate if we need an innertube in the future. Sent us on our way. Welcoming, reasonable, angriest service. Highly recommend these guys!

If zero stars was an option I would give this place that rating.I went to this facility to get bikes for my children. Due to COVID-19 a lot of our interactions were outside of the facility. The young man helping my family was very helpful and pleasant. When I went inside the shop I was met by a very nasty man. Him and I got into a heated dispute because frankly he does not know how to talk to people. After waiting for almost an hour outside, I was greeted with a nasty tone. At the end of the day the bikes were not cheap and being a consultant that deals with clients daily you have to know how to talk to people.He was very nasty because he felt like my noise was not covered though he cut me off while talking to the man that was helping us and my infant child took her mask off and we did not notice because she was sitting on her sisters lap in a stroller. I was happy to adjust but he yells out I cannot have a family in here with no mask. Everyone had a masks on and the infant who was two also had a mask but she took it off because she was an infant adjusting to a new normal.I do understand businesses have a lot of pressure to make sure people are social distancing and wearing masks but there is a way you speak to people. This mam was nasty and I would never shop here again.

BicycleSpace has been my shop for almost ten years now. I used to frequent the K St. and Adams Morgan shops when they were still around, but now I make the trek out to Ivy City because its worth it. Ive tried a few other shops nearer to me in Columbia Heights, strictly out of convenience, but I always come back to BicycleSpace. This last visit was under the unfortunate circumstances of me having been hit by a car while on my bike. BicycleSpace performed an insurance assessment for me, and was very communicative and sympathetic to my situation. Everything was very transparent, and they had thoughtful suggestions for for my recovery, and for what type of bikes to look for when Im good to ride again. I mostly dealt with Phil, and had a phone call with Robert, both of whom Ive had very good shop experiences with in the past. I might not be riding for a while, but this experience has only strengthened my loyalty to BicycleSpace.

Went in for a brake repair expecting to have to leave my bike overnight (at least). Much to my surprise they took the bike in right away and I was gone in less than 30 minutes. I was told they try to take care of quick fixes right away because bike storage space in their shop is at a premium right now. It was a bit pricey but hey, no complaints; they took care of me right away. Ill be back when its time for more substantial work.

I would strongly recommend avoiding this shop, in particular the mechanic Rob. He is extremely condescending to anyone who doesnt know everything about bikes.

This place used to be good. However, ever since Covid started, the team members at the store are typically rude & condescending in their interactions. I suppose they believe that they can talk with customers any way they like since they are one of the few stores open right now.They need to understand that there are others shops open right now, I would recommend Gearing Up Bicycles instead - theyre cheaper & more polite.

Gil was very condescending and rude. I got my bike as a gift and after asking to have my inner tubes replaced and to potentially get a rack put on he went on and on about how my bike was a “cheap fake track bike just to look ‘cool’” it was completely irrelevant and literally had nothing to do with the repair. I didn’t ask his opinion he could have just said the rack wouldn’t fit. I’m a young woman sadly I’m used to men speaking to me with superiority and condescension. I thought it was that at first but then I watched him do the EXACT same thing to the man in front of me in line telling him how there was nothing to do cause his bike was “cheap” and then going on some rant about how much experience he has and how much he knows. I treat people with kindness and respect when it’s given . Clearly this person does not. Customer service and kindness goes a long way. The other guy there was nice.

I have used this shop a couple times. The first time I felt like the value was high and that the mechanic who helped me was great. Second time, different mechanic and he was nice and all, but I find $37 for 10 minutes of work to install a 9 dollar part (that I previously bought and brought in) to be a bit much. I expected $15-20 since for an experienced professional it was a quick job, and the first time was about the same amount of time and cost that much. From now on I will spend the extra hour of my own time to save the $37 if at all possible.

Ive had spokes replaced for like $30, and a quick google search substantiates this memory (usually $25-35). This bike shop charged $60 to replace a spoke, $45 alone for labor (15 min.). Unreasonable. I chose them because its close to my work, but will actively avoid it, despite any convenience of location.

I dropped off my bike 2 weeks ago and still haven’t heard from them about an estimate. I’ve called 3 times to check and was assured I would receive a call back by the end of the day. I still haven’t received any info and will be picking up my bike tomorrow to take it elsewhere. I understand they are under-staffed, but it’s unfair to set expectations for customers that can’t be met. I still haven’t gotten a quote or any info from them and my bike has been there 2 weeks.

Thank you Ben and Crew! Best bike shop in town, hands down!

Super helpful and sweet. Took my bike in for a fix because I tried to repair a flat tire myself and messed everything up. Not only did they fix my bike for super cheap but they also gave me a lesson so that I am better able to fix things myself next time.

Just came from there to fix a front flat on my brommie, ended up putting on new schwalbe marathons, changing a shifter cable, & a sprinkling of sorcery dust to top things off.. now this Brompton is riding as quietly & smoothly as whatever..

Was recommended here after breaking a spoke near Mt. Vernon. They were super helpful and fixed it within 30 minutes and even checked/greased my chain. Haven’t had a spoke break before to know if it was in a higher or lower price range. Total cost of parts and labor for the one spoke was $45. Would go there again if needed last minute work in the area. Gil and the team were great.

Top-notch customer service on the phone and in store. Theyre happy to take the time to discuss all of your needs with you without making you feel rushed. Nice collection of gear, clothing, and bags for your bike. This has quickly become my go-to bike shop in DC.

These guys do not have their COVID procedures worked out, despite us being 2 months into this whole thing. Id give them a break if they were apologetic about the disorganization and poor management, but sadly their tone is more its not my fault, just deal with it. I wish I could say its just COVID getting in the way of good service, but honestly... Theyve never been polite or accommodating here.

Super-knowledgeable, friendly staff.

I love this shop. It isnt just one person, everyone Ive dealt with there has been just awesome.I went in initially because I was looking to buy a better around the city bike than my road race bike. Well, the city chose for me when my bike was stolen while I was having lunch with a friend. Im tall, but I have back problems, and I still wanted a relatively quick bike with a similar feel to my race bike. They spent an incredible amount of time helping fit me, letting me go back and forth, and generally not pressuring me into anything before I was comfortable. We ordered a smaller frame and a longer stem and seat post to make sure the fit was right, they know their products well enough to mix and match frames and the various components to get you where you are comfortable and efficient on your bike.After that I spent 45 minutes trying on different helmets to get the sizing just right.They were never anything other than helpful and laid back as I decided what I wanted to do.In the end the prices were also fair, especially when considering the level of service.Also, and you might not care if you just need a tire changed, but they are good members of the community. They are constantly involved in pro-bike issues in the area and they are working hard to help more people feel comfortable biking in the city and enjoying the urban riding we have in DC.I bought my bike almost a year ago and I continue to be impressed by them every time I go back, whether to pick up small things, repair a flat, or just see what is going on.

I called over the phone during the COVID-19 pandemic, the gentleman who answered the phone was very nasty and rude. He also tried to emphasize that I was unable to pay for a bike because it was over 1000 dollars. Which I would have had no problem paying. I will not be returning or calling here again it sounds like poor management to me. No thank you.

This place was awesome to deal with. I got a flat tire near the Washington Monument with no spare or repair kit. There are no bike shops nearby. So I carried my bike to this store (not knowing anything about it but that it was the closest to where I was.) When I got there, I was sweaty, dirty, and not a happy camper. Two of the store employees came up to see if they could help. When I explained the situation, they told me to bring the bike in and theyll fix it. I declined, stating that I just need two tubes and a bike tool. They sold me what I needed without any problem. They offered to let me use their tools, and were more than understanding. The only reason that Im not giving them 5 stars is that their selection of bike tools was a little slim. They didnt have any alien tools or anything. But, that aside, they were a pleasure to deal with and I was on my way.

Gil gil gil, and rob the bob. Worst interactions Ive had in any retail experience in at least 5 years. Off the break condescending and rude. Essentially told me I wasnt welcome as a customer. Had to buy tires so unfortunately I persisted. Entire awful experience ended with rob the bob telling me to go back to Arizona. How does one reply to something like that? Where I from/look like etc. is arbitrary. Do the owners of this store have any clue as to what is currently going on? I hope their business fails so someone who is actually from the ivy city area could have a chance at their own dreams. Basically if you want to be talked down to by a bunch of gross unhealthy looking losers, go here and enjoy. Oh I will say. Mr. Bearded mechanic, obviously a good dude. Id ask him to fix your bike after hours or something. Otherwise I hope their doors shut forever. FOAD

Rob is disrespectful rude person , REI is better in all aspects of biking service , I go to bicycle space only when I know what i want . I stop Dealing with the service department years ago . REI IS BETTER .they have member discount and better prices and far far far far better service . Rob talks down on REI because he knows there better . I like the owner and the cute girl and Tyler . But Rob should be fired . I will avoid this store . I spend my hard earned money not to be talked to in belittling manner .

Love this shop. Havent had work done here but have picked up parts on a couple occasions. Mechanic staff are friendly, funny, and happy to field my bumbling questions. Theyve earned my loyalty. Thanks Paul!

We just moved to DC and have been extremely impressed with the staff and services provided here. My bike looked almost brand new after being assembled and serviced, and the final price was significantly less than what was quoted when we dropped it off. On top of this the staff kept us informed throughout the process, and even helped us find new places to ride in DC. Definitely would recommend them and we will certainly be coming back

I had a bike fitting with Rob. He took excellent care of me, thoroughly explaining bike mechanics and how changing my bike geometry would impact and improve my riding. After changing my bikes arrangement, he took the time to make sure my bike was functioning properly and assembled to his exacting standards.

Bicycle Space is great however they have moved to Ivy City apparently. I stopped by here today as my bike conveniently broke down near the convention center only to find they are closed and have moved to Ivy City. I suggested an address edit so I hope it goes thru quickly so others dont have the same issue.

Bought two commuter bikes from this shop. Incredible staff, sales and repairs. So happy to support this local business. I’m not a professional or even serious bike rider. Unlike some other shops in town I’ve never been talked down to. This place is just the best.

Im giving a two star review because I really liked the K Street location, which is why I was taken aback at the poor service at the Ivy City location. At the K Street store, I bought two bikes and got all my repairs/tune-ups done there. The mechanics there were always pleasant. Out of brand loyalty, I went to the Ivy City location for a repair. I wish I had the name of the mechanic who mansplained to me how my bike rack worked (the other mechanic definitely had better customer service skills). I took my bike to another store where they correctly identified and fixed my loose bike fender. Unfortunately after being a happy customer to the K Street store, I will not be going back to BicycleSpace with their condescending Ivy City mechanic.

Please add a third employee to help with sales. Excellent service. The wait is unacceptable.

Staff are friendly. Theyre abiding by CDCs recommendations for social distancing and are experts. This is my new go to bike shop in DC for all of my biking needs and products for repairing my bike and doing maintenance on it myself.

The customer service is terrible. If you call the store to schedule a fitting, they tell you to email. If you send an email and a follow-up, you never get a reply. If you call back, they only take your information and never keep their word to return a call. Im done trying to spend my money at this business and have found better quality service elsewhere and close by.

Terrible no room to drive.

I took my bike (one I purchased from Bicycle Space about 3 years ago) in for a repair yesterday. I can only describe the experience as bizarre - the main repair tech kept talking about how much he knew about bikes (I never asked for that information and never questioned the mans credentials). His tone vacillated between amicable and contemptuous.One of the first comments he made to me was that the bike was too big for me. This was the bike that Bicycle Space staff recommended to me as an appropriate fit when I originally bought it. The repair tech did do a good job making the repair (a stripped screw that I caused) and he did give helpful safety advice. But I left feeling like I had been condescended to ... and I left wondering whether I had been sold a bike that was a poor fit for me.

These guys are great. They quickly fix whatever needs fixing and are always willing to suggest anything that may need replacing in the near future, if you want them to. Personally, I would rather fix a few things once or twice a year than fix a different thing 7 or 8 times a year. For this, I love them. Paul is especially knowledgeable and eager to share his love and expertise of bikes. Great shop.

After a minor spill in the fall, the rear derailleur of my 8-year-old Trek wasnt holding its shift. Neil fixed it quickly & correctly, for a reasonable price. Love having a small neighborhood shop (read: not a chain) where the folks know their stuff.Update: Brought in my 25-year-old Aquila for an overhaul last month (clean & lube, replace the cables, new tape, new bottom bracket). Again, a shout out to Neil, who provided exemplary work. My ride is once again whisper quiet & smooth as silk.

I would strongly recommend avoiding this shop, in particular the mechanic Rob. He is extremely condescending to anyone who doesnt know everything about bikes.I dropped off my bike for an admittedly complex job, and was told to expect a quote hopefully today, but no later than three days. After four days, I called and was told they would look at it that day. Repeated that process three more days, until finally going into the shop. I inquired Rob what was taking so long and he asked me if I ever worked retail, and gave me a condescending attitude, telling me no shop in the city would be able to take a look at my bike in a week and it would be a month before they could repair it. Ended up taking my bike to another shop (Daily Rider -- highly recommend), who was able to fix it in 10 days.Bottom line, I would highly recommend AVOIDING this shop, as they dont follow up when they say they will and have poor customer service.

Even though they have much less inventory than a lot of other bike shops, I always find what I need. If not, they order it for me in a timely manner. 5 stars well deserved.

This place is amazing. Im a bike novice but commute almost everyday. My cassette or freewheel (I still cant keep it straight) broke mid commute and a friend recommended them. My bike was fixed within 30 minutes of walking in the shop for $30. They made other helpful recommendations for improvements to my old street bike to make it safer and a better ride. Im bringing it back next week for the upgrades. Tyler and Rob were super helpful. And plenty of parking at the Ivy City location!

Great shop. Minor fixes had to be made after they helped on a major repair. Will did an awesome job helping me out!!

Extremely knowledgeable mechanic staff in the back. Fast and efficient, got my critical work done in way ahead of anyone else in the area.

Very friendly and flexible team. The mechanic specialized in Brompton folding bicycles is passionate about his job and eager to share his (high) skills with you. I strongly recommend this shop.

Sensational bike shop. We were visiting town and dropped in to ask about bike routes in DC. They were very helpful and gave us a map. We then came back to see if we could use a hose to wash our bikes and James went out of his way to help us and cleaned our bikes for us. Thanks guys!

Easily my favourite bike shop in DC. Took my Brompton in for repair. The engineer was top notch - superbly knowledgeable (and I think the only guys in DC who can fix a Brompton) and helpful. They’re moving a bit further out to ivy city shortly, but I’ll certainly be making the trip.

They helped me out in a great deal with my shoe and pedal issue now Im back riding again a good shop nice people Contes over there by Navy Yard and the bike rack all three of nice people but I was going through they was there for me they helped me get back on the bike now Im riding Steel its getting better in my situation because I dont let it stress me out my therapist told me to get back on my bike Ive been riding my bike I feel a whole lot better Im overweight but its worth it and its going to get better for me physically mentally and spiritually thanks to them for people who supported me thank yall I love yall have a blessed day

Great smiley people. Nice shop, nice location. Not cheap but nothing is cheap in DC. I highly recommend. On weekends, the mechanics are even cooler. I enjoy visiting the Store.

Big store with enthusiastic friendly staff. Good value bike repairs. They are involved in community biking events. A great local bike shop.

I had a rude and unhelpful experience here. I came in trying to get brake service on a cargo bike. The mechanic looked at my bike and said theyve been having problems with bikes they dont sell and therefore would not fix my bike. They said I should check out a store on the other side of the city. Sounds like they are happy to sell you something but not happy to service it.

Rachel spent hours with me until I found the perfect bike. Tim made sure it fit perfectly and did a great job getting it ready to roll. He even taught a one-hour basic maintenance class, even though I was the only student that evening! All of my other interactions with the other staff have been superb, too.

I had a couple of people suggest this shop to me because it was close and they had good experiencs there. I dropped my Schwinn off because I hit a deep pot hole which damaged my wheels and flattened my tires, which was my only complaint. Since I had a friend put it together, they noted that something was on backwards that shouldnt have been. Between those two complaints, someone called me up and told me everything that needed to be done to the bike, just to confirm, and I was quoted around $80.When the repairs were done, there were several more items that were apparently faulty with the bike, but I was not informed of before they were repaired. So that $80 jumped to $140. That was very inconsiderate. I know this rapidly gentrified city is filled with people with money to waste, but as a medical student with no income on a fixed budget AND at the end of the school year, that jump in price hurt my pockets more than their average clientele, I guess. I did complain about it to the manager who called me, but alas, in the end I still paid it. Will have to make adjustments in my budget elsewhere. Guess I wont be eating meat for a couple of months.I know nothing of bikes and my Schwinn cost like $160 (its a cruiser hybrid just for traveling a couple of miles a day to school and back, nothing fancy), had I known it would have cost me nearly the same as the bike, I would have either waited when I had money in the new school year or picked it back up and sold the thing for parts and invested in a new bike.My experience might have been an outlier, considering the average rating, but if anyone else out there is looking for decent bike repairs at a reasonable cost and with transparency with what is being done to your bike, this place isnt it, given my experience. But the bike does ride great, so I gave it two stars instead of one star.

Ever wondered, when youre shopping at a small local biz, who and what your money is going toward, besides the stuff youre buying and the rent? At BicycleSPACE, its going to plan and publicize massive community party rides, its going to an owner (Erik) who can be found at community meetings and volunteer days and advocacy efforts helping make his neighborhood a better place, and its going to a staff that cares less about getting you on one of their new bikes, and more about just getting you riding, however you choose. Its very easy to get to know them on one of their rides or Twitter or an ANC mtg before you even step foot in the store.

I am trying to think of something critical to say, otherwise this review will sound too good to be true. But as hard as I try, I can honestly say that I have never had a negative experience at BicycleSpace. The best aspect of going there is talking to head mechanic, Paul. Not only is he the most knowledgeable mechanic I have met in my over 40 years of bicycling, but he gladly shares his wisdom with customers as he fixes their bike.

Amazing staff and service. I brought my bike in for a tune-up, knowing it needed some extra work, but even when the damage was more extensive than I thought, they got it back to me quickly. Its never ridden so well, even when it was brand new. Thanks guys!

Busted my chain and thought I did the same to my derailleur after getting side swiped by a car. These guys are amazing! Saved my derailleur which saved me lots of money. Charles and Jerry rock!

Wilson did a great job on my brakes and was also good about inspecting the frame, etc. Dropped my bike off at lunch and had it back at the end of the day. Had been hunting around for a new bike shop for repairs, and Ive found it. Good people here.

This really is a great bike shop. I love the fact that the staff are friendly and helpful. They just overhauled my bike and its like new.Highy recommended.

Great bike shop but this location is closed now. They are moving everything into their Ivy City location.

Great staff that make newcomers to the biking world like me feel really comfortable asking questions. Helped me find a bike that fit what I needed and were super helpful along the way.

Maybe it was just the particular employee I was speaking too, but he could hardly understand my nubile questions regarding bike mechanics, maintenance, and statistics. This store does not have many bikes and they are more expensive than surrounding bike shops. Even though Im a bit of a hipster and was looking for a single speed commuter bike, they couldnt give me any good information about getting a bike well suited for me. This shop clearly tailors to aesthetics more than function.

I came in with my four year old today - have been riding around DC the past two days on rented bikes. Stopped by to look at a Brompton folding bike. Ive read a lot about them, but wanted to see one hands on. Rachel welcomed us and took us through the tour of the Rolls Royce of folding bikes, invited me to ride it, then took us down to the basement to show us other models, and several of the features. She was very helpful, and made it a great experience shopping at Bicycle Space. Fantastic service and a great feeling in the shop!

This is a review for the former location on K Street NW. I had a couple positive experiences and one pretty awful one. Oh the + side, the mechanics do a better job with customer service than most. I myself havent encountered the classic Condescending Bike Mechanic Attitude in that shop. They were also involved in the community and seemed to do a good job of promoting cycling in general.Unfortunately the customer service still isnt great. I had a tubeless tire swap go extremely haywire -- at one point the mechanic tried to inflate what was NOT a tubeless tire and tried to send me out the door even though you could literally hear air escaping. It then took them three weeks to contact me after leaving the wheel with them (I was out of the country), and fifteen minutes to locate my wheel when I went to retrieve it. I was told it got lost in the shuffle as they prepared to move, but they could now order another tire (it would add several more days) and I could have the labor done at their other location. Instead I bought a high-pressure pump and did the work myself.

The people are nice but everything is overpriced. I was charged $80 for a break change. Over half of that price was labor for 15 minutes. Go to Bicycle Pro Shop in Georgetown for honest service with and reasonable prices.

VERY VERY bad Experience, I am highly disappointed in the service I receive today. I came in for a simple derailleur adjustment, I basically just wanted a fine adjustment on top of my adjustment and right off the back they took advantage of me, by lying about what can and cant be fixed to make more money. After it was all said and done. The mechanic didnt know how to fix my problem. But he CHARGE me FULL PRICE because he said he made it better, Which he did not I actually did a better job at home before I brought it to the bike shop. Every bike shop Ive been to I was never a charge for something they cant fix. I feel like I was rob after paying 50 bucks for nothing. I live a block away from this bike shop and will never be returning again.PS I would to speak to the owner!!!

Very knowledgeable, extremely helpful - open to discussing/commenting (and even revamping!) an old bike. Very refreshing, especially when old bikes just get a yawn and a sigh from everywhere else.

Love this shop. Really love the mechanics. They are super friendly, fun, and knowledgeable. Prices are very fair.

Was on vacation in DC came into the store on the off chance to see if they could source a tire for my Alex Moulton bike. Left my number didnt think anymore about it. A week later I get a call saying they were unsuccessful in tracking a tire down after calling around to other bike stores, they even sourced the tire manufacturer and called them directly....I was blown away by BicycleSPACEs customer service considering I did not spend a penny in there store.

I stopped by BicycleSPACE after my front tire had an early morning tryst with someones lonely, discarded earring. With my poor tire dejected and deflated, I looked for bike shops close to work and BicycleSPACE was the only one that was close enough to overcome my aversion to the blazing heat that has become DC in July.I dropped in expecting to buy two tubes (one for now, one for the next inevitable flat.) As expected, they had the tubes (as all bike shops likely do.) The offer to install it was reasonably priced so I agreed (avoiding grease on my work clothes was worth it) and they proceeded to do so.Normally, a quick tire change would not warrant a review, but the ensuing test of the rim and bearing action, explanation of the results, and no pressure advice on what might be worth investigating later made me inclined to do so. Our discussion of my other bike (an ancient Silver Shadow from Japan) and the excitement the repair staff had about my possibly bringing it by to replace the crankshaft & refurb the bike impressed me. They very clearly love bicycles... it would not be a stretch to call them bicycle nerds in an absolutely positive way.If youre in the vicinity, I absolutely recommend.

Sad to see the K street location close, but everything below also applies to the Ivy City location. Hope to see a downtown location open up eventually.---The best location of the best bike shop in DC. Despite the boutique appearance, this location has the best selection of Bromptons, Brooks, and most other things. Also the most experienced repair staff anywhere. All my bikes get serviced here, and the staff understands the little things. Another shop scoffed at the idea that I wanted a particular alignment to my fenders, whereas BicycleSpace staff understood right away and installed and delivered just what I wanted.

I use a chair to get around. I was in DC for a conference. Sunday night, after 7. Lincoln Memorial, 90 degrees. My tire blows. Pushed a mile on the flat. Broke a number of spokes. Nothing open. Back to hotel. Night ruined.Called BicycleSPACE first thing Monday morning. They had me bring it right over. I stayed in bed at the hotel while my wife ran it over. Fixed! I was back in business.As an FYI: my chair has $6000 wheels on it, with motors in the hub and servos in the hand rims. The spokes are custom, 6 long. They couldnt help me then with the spokes because they didnt have anything like them (and, as a bike shop, not a wheelchair repair shop, I certainly didnt expect them to - heck, 99% of wheelchair shops dont even stock them). I rolled gingerly around my conference with 8 spokes missing on one side. Ordered them in. When my new spokes arrived, I called BicycleSPACE and they fit me in again right away. They had never seen a wheel like mine but it didnt phase them in the least. They treated it and me with great care. Had the new spokes on and the wheel trued in a little over an hour. Couldnt have gotten better service and support. The bill was quite fair. And the wheel has never rolled more true. Now I can finish the week and beyond rolling without fear of collapse. To someone whos wheels are his legs, that means the world.So thankful to find this oasis, far from home, in the middle of my nasty dilemma. I would recommend them to anyone.

Woah! I have been to quite literally every bike shop in DC and over 20 shops in Maryland over the past five years. Without a doubt, Bicycle Space provided the absolute best experience Ive ever had in a bike shop. I interacted with Austin and Kate when I had to bring in my road bike for a few quick adjustments. I had just finished building my bike and was still experiencing a couple problems and Austin was very keen to help get to the bottom of them. He spent 30 minutes helping me and answering all of my very specific bike questions. In the end, he was able to fix all of my problems and answer all but one of my questions. Here is the best part: for the question that he didnt know he said he would contact the Shimano reps and get an answer for me! What amazing service and dedication to keeping the customer happy and informed. Needless to say they got a huge tip and a customer for life. Their prices are amazingly fair and they even have basic tools at the front that they will let you use for quick fixes. Definitely go here so you can get your bike serviced properly and quickly by their friendly expert mechanics.

This is my favorite bicycle shop in DC. All the know-how with none of the pretentiousness. Their selection is great; lots of nice Cannondale and Felt and assorted others. Ive had a couple friends purchase bikes from here and their experiences were all stellar. I havent purchased a bike from this store (yet) but when I brought my Scott SUB 10 in to have it fitted with a trailer coupling, one of their mechanics (Rob) recognized it from 8 years ago when he rebuilt my drivetrain. Impressive. He knows his stuff and is tons of fun to talk shop with.

AMAZING service! I took in a used bike that I bought off craigslist and they helped me get it fixed up. They told me that it didnt need some of the work and parts that I thought it might need -- so they saved me money when they could have easily sold me stuff I didnt need yet. Ive had a couple of emergencies that theyve fixed on the spot.

Went in today looking for a new hybrid to join my road bike. Rachel was amazing, the entire staff really - every question I had was answered. I came out with a different bike that I went in to test ride, road several bikes and they helped me modify/customize/add what I needed. Ended up with a SWEET Cannondale Quick CX1 that I cant wait to ride. Great team they have there.

Gentrifiers coming in with their 2,000 dollars bikes, we dont need businesses like yours destroying local businesses and communities

Always helpful and fair. Decent selection in the store too.

My back tire got stolen off my bike I brought my bike here with very low expectations about getting it fixed. But Gil had everything he needed and had me back on the road within 24hrs. So glad they have stayed open during this covid situation. **they are taking serious precautions with customers and equipment so be patient if you go to the store.

My bike had two flats. I decided to try BicycleSpace since it was open and near a Metro station. I expected to leave my bike there for days or weeks. Instead they had the tires fixed and me on the road in 20 minutes. Incredible.

We had a very friendly and helpful staff person that sold us two bikes and a lock. She asked if we wanted the lock mounted on and we said yes. She said it would be about 30 minutes, so we took a walk. When we came back to get them, we learned they they let someone else take my bike out on a test run; the bike that I had already bought. Im upset that they would let someone take my expensive property out without asking. But I do really like my bike, so three stars it is.

Yeah, this was pretty much the regular treatment you get when you dont know anything about bikes. They take advantage of that like any other shop would, and lie about what can and cant be fixed. I had a wheel that doesnt even have a visible bend in it, and they told me it was so out of shape, it could never be fixed. I fixed it with ease once I watched a couple Youtube videos.The guy who was helping me tried to guilt me into buying a $40 cassette because Cmon, I got you like 15% off that tube. Yeah, buddy. Great job, you saved me a whole $1.50 on a $141 fix. Youre a hero.I also really liked the part where I said Id replace the part myself, and they exchanged looks and said, Well, you cant because you need a special tool. That special tool is a goddamn piece of metal slightly larger than a thimble that goes for $8 on Amazon.Unfortunately for me, I went in because I didnt know anything about bikes. Now I do, and I know theyre scum. Happy hunting.Edit: Now theyve requested that I get in contact with them. I did. I heard nothing back for over two weeks and counting. Amazing job, guys.

I went to BicycleSPACE looking for an obscure part for my Cannondale. Ben and the service team did some leg work with Cannondale to get it in, and were very friendly through the whole process. I will definitely be a repeat customer!

Overall experiences have been positive at both locations. The Adams Morgan location has exceptional customer service and is my preferred location to do business.