I want to say thanks to Coraima .Friendly and professional. very patient, and helpful. All my questions were answeredAmazing customer service.Thank you!

This is the best investment I have ever made for a vehicle. The hookup was so easy I couldn’t believe it. The customer service to walk through the operation of the unit could not be better. Thank you, Thank you, Thank you!!!!!

I was very please with their professionalism from day 1. I made multiple calls to their customer service with a lot of questions, before buying the 10.4 vertical screen for my 2010 Cadillac CTS. Glenn took the time to explain everything. Once the unit was received within 2-3 weeks, I scheduled my local installation. Corayma was very helpful setting up my appointment and assisting me with all my questions. After the unit was installed, Chris took the time to show me the basics on how to work my beautiful 10.4 screen unit. Even after a few days, when I reached back to their office, they were very professional and helpful by sending me a few links to figure a few features I wasnt very familiar with. Overall, I would definitely recommend Phoenix Automotive to all my family members and friends. Thank you again for all your help guys!!!!!!!

The piece was shipped to our shop in great shape and packaged well nothing wrong with it , however , we have had nothing but problems with this tablet based “radio” it’s constantly crashing and still has issues to this day had we known this ahead of time we would have never purchased it . The extreme lack of competence from their “customer service “ is not helpful at all . Now knowing all this just realize if you choose to purchase this piece know your buying a Chinese piece of junk that’s based off an older operating system put into a tablet that leaves much to be desired!!! Would never recommend it to anyone!

Coraima was such a great help. I came to the office and she helped me get the right unit for my truck. I really appreciate her help, time and patience. Phoenix Automotive has awesome products! I was on my way down to San Diego and decided to get a new radio for my RAM. Now my truck will have a better look!Bravo Coraima

Phoenix Automotive is very professional away answer you calls or email i purchased a Tesla style Radio for my Tundra its definitely all that and some. I had a problem with the radio not controling my AC unit but Phoenix Phoenix Technician help me solved the problem. Thanks Robert

Hello I was skeptical at first about the Phoenix android radio but once I received it and installed it into my truck it looks very nice in my 2012 Yukon XL 1500 Denali… I had an issue with my back up camera not working but once I talk to tech-support name Chris he was very helpful patient understanding and walked me through how to connect my back up camera.. after that the Phoenix android radio works very well I really like the look and the radio… I want to give thanks to the Phoenix family and I truly appreciate you all……👍🏼👍🏼👍🏼👍🏼

Im a bit disappointed with technical support, I purchased the unit for my Lexus GX470 got it professionally installed worked great. I had to purchase a signal booster for the AM/FM did not mind, few days latter the radio would come on and after a few seconds no sound . All works fine but no sound I contacted them made them aware of the problem, had to send in video of the problem ( sent 3 times ) its been about 2 weeks no one have called. I called numerous times and when I do get someone they promise the tech department will call, so I have a great screen that does not work at this point dont know what to do I hope this information is informative. I have attached a video of a great screen that you can not hear.

Had an issue with my unit and got a call next business day from a tech support specialist. He was awesome and helpful. Very patient with me too. Thank you again and I will patiently await my new unit.

I’ve only had the radio for about 3 weeks, I’m happy with it. Only complaint I have so far is that it takes to long to start up.. I had a few technical issues with installation but was able to contact customer service. They set me up with a tech, who called me within minutes and help me solve my issue. I got a very fast response

This is probably one of the best purchases I’ve done in a while. I did quite a bit of research into one of these units but finally had mine installed in my 2019 suburban. It’s absolutely unreal you can tether it to your phone. You basically have a computer in your car plays movies browsers the Internet plus Apple CarPlay. I am beyond thrilled with this.

Positive experience with Phoenix Automotive. Customer service and tech support was awesome. They exceeded my expectations.

Purchased a 10.1 inch screen for my Lexus IS250. It looks amazing and fits like a glove. Thats where the positives end. My installer said a part was missing to connect my existing rear view camera to the unit. I called and left a message, never get a return call. Try again a week later and actually get a customer service agent and they have no information for me at all and tell me I have to make an appointment to speak to a technician. I make the appointment and no one ever calls. I call back to find out what happened and they have no idea what Im talking about. I try for a second time to make an appointment and once again the scheduled time and day go by without a call. At this point Im infuriated and call back asking to speak to anyone with an ounce of knowledge about the only product they sell and nothing. After a total of a dozen attempts to speak to a competent employee I gave up. I went to my installer and purchased a new camera. This place has zero customer service. I never thought Id find a place that had worse customer service than AT&T, yet Phoenix Automotive has taken the thrown. This is truly a joke of a business.

Coraima helped me a lot. She is really nice and super friendly. I had an awesome experience at Phoenix Automotive and I cannot wait to try my new unit. Thank you so much Coraima you were very helpful and respectful.

Fastest response time I have ever experienced from a company! Ruby was extremely patient on answering all of my many questions and got my issues (that I created on my own) completely resolved within a few emails! I highly recommend Phoenix Automotive and Ruby!

Great radio to replace my basic oem chevy radio . Lots of great features & ability to download apps . Tech support was really helpful & my issues fixed fast. If you want a great upgrade from oem this is the radio

Received wrong item, lots of confusion and frustration when explaining this. Was told “have checked with shipping, sent correct item “ when I had images proving otherwise. Now must wait even longer to receive correct item when it was their mistake. Already waited 3 weeks prior to this. Not the greatest customer service I’ve received.

Alex is amazing supervisorLet me tell you, fist of all I’m happy with cool new Phoenix screen on my Fusion but there were some issues on the way to get that.Fist one it looked to impossible to install after some hours test n trying with no positive results they called Alex and he came and just changed some brackets and solved it.Another issue was about my car sound system. Another day Alex came again and told me you set relax in waiting room and consider it Done in some few hours, I go no where till fix your car’s issue and he did it properly.I do really thankfull Alex

Excellent customer service! They were able to help me in no time. Highly recommended and great products.

Dont buy from here. I installed my radio as per their videos since they dont come with instructions and the majority of the functions dont work. Mainly my ac. I live in south Florida, you just cant drive around with ac. Called tech support several times. Average wait time is about 20 minutes each call. I was told Id have to wait several days before a would receive any help. So I removed the radio and packed it up. Im awaiting a shipping label from them. I will update on the return policy. I should have heeded the other reviews. Dont buy here. Product is junk and horrible tech support (or lack of)* update, now they tell me I need to make a video of the radio not working to get my money back. I already took it out because the ac didnt work and its in the 90s in South Florida. Im not putting it back in. Give me my money back. Im tired of calling you.

Amazing customer service. Friendly and professional. Coraima was very patient, and helpful. All my questions were answered. Thank you!

My experience with this so-called Company was far from pleasant. I bought a radio for my truck and a wireless Apple car play dongle. Wireless Apple car play dongle never worked. It has a hidden defect with audio latency that appears during the phone call (2-3 second delay) making calls impossible. This delay also appears during the video stream from YouTube or any other media (You can clearly see mouth moving faster than the sound coming out). I dealt with it for a bit supplementing it with a direct Bluetooth connection but at some point, I had enough. I contacted Phoenix Automotive and reported the issue. We went back and forth for almost a month, literally a month and the frustration grew from an injury to an insult. Their support is out of this planet. I removed the dongle. I was provided the return label, so I shipped it back. They received it and confirmed the issue is beyond repair or replacement but CHARGED me a RESTOCKING FEE $8.99 stating I reported it after 30 days. Excuse me, this dongle was returned due to a defect that you confirmed is beyond repair. What are you restocking? Are you selling a defective product again? They contradict their own policy. On top of everything they up sold me on a $40 app that does allow Apple Car Play to work with the wire that has the same issue with the delayed sound. I requested a refund and was informed there is no refunds. Are you kidding me? From when it is okay to rip off a customer and sell defective products that should be under warranty? I have only one advise to every customer that tries to think to get anything from this disgraceful Company. Please steer clear and do not walk but run from there. This place is full of amateurs that want to make a quick buck every way possible and not deliver a good product or service. These people sell half baked, untested, defective products, provide partial or no refunds, take returns of defective merchandise and sell it again.

The service was really good I really appreciate everyone’s help especially corima she was very nice and helped me I definitely recommend this place if you need a screen or to fix ur Phoenix screen

Installation was good and timely. Great experience and customer service with Phoenix staff member Coraima.

Coraiima took care of me I have bought 7 radios if something they always find a way to make it happend thanks so much all my rams and my Toyotas are the coolest and also its awspme.foe.my job cause its like having a computer on my trucks love it

Products are top quality. Great customer service. Technical support is superb.

Awesome place and great customer service both from their call centers and personal assistance! Highly recommended!

These stereos are from China. The interface is not very adaptable to American technology. They sent me two left mounting brackets and had to send me a right one which took another week at least. The stereo arrived in about a month. Everything works Im just not impressed. You can download apps but you cant favorite them at the top of the screen. The steering wheel controls did not take adaption.2011 Tahoe LTZ here

Had an amazing experience with Elizabeth and her team on resolving my issue and being able to work with me with my unique circumstances. They could of easily said no and passed me on the sideline but they didnt and I am really grateful for their wonderful customer service! Elizabeth always kept me in the loop on whats going on and I never had a problem getting an answer to any of my questions in a timely fashion. I would definitely recommend going to her if you have any issues 👍 I will be doing a separate review on the product I will have installed on my Honda Accord 2017 Sport.

Customer service was excellent, really friendly. Coraima was really knowledgeable and patient. I will definitely buy from this company again!!!

Im giving this one star rating in hopes that somebody from Phoenix actually reads this. I havent received my unit yet, so I will update the rating once I get it installed and it works fine. However the one thing that irritates me is you spend $500 on this unit, and they dont tell you in any way shape or form how long it will take you to get your item. Then you spend $50 on expedited shipping and again it doesnt tell you what that actually means. We live in a day and age where I can order something on Amazon and have it delivered in 5 hours, but it takes 3 weeks to a month to get a radio from you guys? Thats pathetic. Like I said if the unit works properly, which amongst all these one-star ratings Im skeptical now, I will update the review accordingly.

Customer service is non existent with this company! Multiple dates and times I waited for the call back that is required after the appointment is made and EVERY time I never received a call back. I purchased the newest and fastest tesla style unit for my Ram pickup. Poor fitment, color is close but not exact, the unit is sluggish when operating, some of the apps do not work right, the picture from the factory backup camera is darker on this system and jerky, SUPPORT DOES NOT EXIST> I have spent hours on hold to schedule the MULTIPLE appointments, hours waiting for a call back, and turning into a skeleton while waiting on this company to provide customer service. Also they want a 40% restocking fee and you have to pay for shipping if you want a refund. If you want a replacement they want 75% of a new unit as a deposit and you still have to pay for all of the shipping and wait the 2 to 3 months for a new one to arrive from china

I really, really wanted this system to work in my 2010 Lexus IS250 convertible. What a great idea! However, I quickly encountered a lot of problems with this set up. I could never get the heating and air-conditioning systems to work properly, I could not get the radio to work properly, and there was also an issue with the airbag light. Even if all of these issues could have been resolved, the addition of the extra wiring harness behind my factory radio made it impossible to fit in the dash (mine required most of the factory radio units minus the screen). Tech support was hit or miss. It was hard to understand most of their accents. It took about 4-5 calls before I was told I needed to completely disassemble my factory radio and re-use most of it. Then, it still didn’t work. They did issue a full refund, to which I’m grateful. No car stereo installers in the entire DFW area will touch these due to all the issues with getting them to work. I’ll put up with 2010 tech for now. Instructions are horrible. They refer you to YouTube video that completely skips the installation of the harness. Good for taking the old radio out. Very poor to learn how to install their unit.

I bought this item I had to wait about 2 weeks before I even received the item,,, the item comes from China which it isn’t a problem but wasn’t told to me before placing my order... moving right along finally got the product had it professional installed the following day,, less than 24 hours stopped working I had to send the item back,...Now I’m waiting on a refund and they telling me it’s going to be 2 weeks smdh!!! I don’t know what to say about this company I took a chance but I refuse to take another L....Order # PA22070

I love my px6 Mark 3 for my Q50. Highly recommended

One of the best investment I have and a world class customer service quality ever.

I have a 2016 mustang. My unit would randomly blacked out but not often. The main problem is the unit not communicating with the HVAC system so temperature switch on the screen wouldn’t work. My AC WORKS PERFECT, just not the switch button. I requested a refund, but THE OWNER rejected and threatened to call police if I don’t leave. This is not how a business should be run. This is not China.HORRIBLE. Please do not buy a unit from here. You’d be trying your luck out!Update:I agreed to pay so I can drive my car home or else I wouldnt be able to drive home, and I am proceeding through legal actions. My AC works perfect. It doesnt matter how many units youve tried on because it is aftermarket and it is not compatible with my car. Obviously, this whole time I thought its my car ACs problem, BUT IT IS CLEARLY NOT. Honestly, I HAVE NO PROBLEM having the police come and explain to them what happened.It was my sincere apologies to the technicians for trying their best and working after business hours, but it should be the owners responsibility to deal with the issue, NOT LET employees working after hours.1) However, why would I personally call the police if I am proceeding legal actions?2) By the way, what kind of hard evidence can you provide for the conclusion that my AC doesnt function?3) I am definitely on the right side and I have no problem having the company call the police and will gladly to explain to the police.4)If you have the time to argue with a customer, why wouldnt you try to improve how your business run?5) The company is not going to gain customers trust by arguing with them, neither by asking them to call the police if they are on the right side.6) This company is a joke.7) My ignition is attached to the screen. I couldn’t drive home.8) Please save some time to improve customer service and gain customer trust and stop arguing with customers.

Coraima she was such a help to us. Handled us professionally and helped us achieve what we came for. Bravo

This Android radio is great. Had little issues but was able to solve them with the tech named Robert. Had direct contact with him thru text messages and help me with questions I had and solve them. Dont know why some people are saying they cant contact them when I could. Even said contact him back if I had any more issues and that works for me.

Unfortunately, I have to give a bad review, not because Im not satisfied with the product but because I never got it. Heres why:The company uses too many automated third party systems to handle their customer service. (from Facebook messages to emails, issue tickets, Route for tracking, Shopify ecommerce, etc) I understand that gadgets and technology is great for handling minor things but when something goes wrong, the system fails. My order was never shipped by the supplier and not only that no one caught it, no one knew what happened. I personally think they rely too much on their system without actually getting physical confirmation when saying it will arrive within 3-4 weeks.I had to call after 5 weeks by patiently waiting for them to realized that the order was not processed in the first place. Instead of taking the bull by the horns and get in touch with me to apologize or make up for their mistake, I got an automated message (again) telling me the order will be processed within 7 days. Most importantly the message said : Please note that this is not a guarantee. Your order may be sent out sooner or it may take longer. This is not something you want to tell a client who found out 5 weeks later that his $800 purchase wasnt processed correctly and may or may not be shipped. We all know that these products are coming from China by sea, so what...another 3-4 weeks. I was looking at 12 weeks total before getting the product. It would have been great if someone said, sorry for our mistake, well ship your product by air freight and should get it within the next 7 days or something.Anyway, I cancelled the order. I would have waited another week or 2 if the company would have dealt with the issue and give me good customer service.Hopefully they use my comment as a lesson learn to improve their customer experience. I think the products they sell are amazing but the company needs to redefine how their system works.PS : One more thing, I dont why but the website keeps flickering from a auto-translation trying desperately to change the language to French. Is it geo tagging my area as French? No idea but its buggy. It should get fixed.

I walk in to buy stereo for my Cadillac CTS wagon.Coraima in the front desk was very helpful.

Bought a stereo from them and like it but the volume wont go loud and is drown out by the fan. For over a month I called and waited for tech services to call but they never did so I have to return it

Thanks for the help through the phone .. resolve my confusion quick step by step .So far great product looks forward to enjoy its many options.

I purchased a Tesla style unit for my Ford Fusion Hybrid from Phoenix Automotive. A PX6 SIX-CORE with a 13.6 screen. While I had to wait for it to be shipped from China, it only took about a week to 10 days to arrive. I had watched several YouTube videos and had an idea as to how to install it, but all of the videos used Sync 3 and my Fusion is Sync 1. So, things didnt match the video and I was really confused in doing a self install. So, I contacted Phoenix Automotive and set it up where I brought in the unit since I live locally. I completed a self install in Phoenix Automotive parking lot with their technician John helping to guide me and explaining the steps. Fantastic, personal service and Im so very happy with my new PX6. Highly recommended!Edit:After two weeks with the unit, Im not as enamored with it as I was day 1 or 2. The UI for the radio lacks the ability to save or retrieve stations. It also completely lacks the AM band. I dont really listen to AM but on occasion, I do want to pick up a few ballgames that seem to only be on AM. I had a 15 minute video call where a technician provided me with links to updates. The updates were nice and all but didnt change the radio UI.Also, in direct daylight while driving and wearing polarized sunglasses, dont expect to be able to see the screen. The brightness settings are minimal. I have ordered a screen protector that is supposed to help with glare. But still, it sucks that I spent $700+ to not be able to see the screen while driving during sunny days. These two issues are making me question the wisdom of making this purchase.

The Tesla style radio from Phoenix Automotive is perfect. The quality is superb and the interface is easy to use. If you can use a tablet you can use this. It has so many great features such as downloading apps, browsing capabilities, running videos to name a few. I put this product in my SEMA show build which was later featured in PAS mag. I had some technical difficulties and the staff/tech was very responsive and helpful in resolving the matter. I had nothing but perfect customer service from this company. I read some of the negative reviews on here and didnt find one negative thing with this company. I highly highly recommend this product to any one who wants something cool and techy in the car and especially anyone who has a show car like myself. The pricing is excellent, before units like this would cost over $1000 and you can get it now for half the cost. I love the radio so much Im putting it in my daily driver as well. 5 star product and customer service all the way!

I like that you can schedule a time for tech support. Most tech companies just make you call in and sit on hold for 45 minutes -- or else you can chat with a bot. Chris did a great job of walking me through the steps I needed to make my unit work the way I wanted it to.

Very simple to install and setup. Retains all my steering wheel controls which is what I like most.

Couldnt be happier with their customer support. Would definitely recommend to my friends and family.

Coraima was a sweetheart” helpful” respectful,, and really beautiful”

Their products are great and the customer service is superb. Will drop by again.

Coraima is very professional and helpful.

Stay away from Phoenix Automotive.I bought a vertical screen for my ford mustang, after only 4 months the screen is not working at all. I have been trying to contact them for over 2 weeks and nobody answers the phones and if they do it they just tell you that the IT department will contact you shortly which never happens. I just receive email telling me to update my screen and a tutorial of how to do it.I am tired of telling them that my screen is complete off/dead/black I dont know how to explain to them that I can’t do any updates because the screen is not responding. At this point I am so mad because I can’t control either the radio or the ac of the car and it is frustrating that It is cold and my AC is on.It is kind of unfair that I am unable to receive the proper service as a customer. I am just going to remove the screen and trash it. Please dont buy anything from them, you are going to regret it just like I am doing it right now.

Ordered the PX6 Android tablet for my 16 Ford Explorer. Took a bit longer to get than I thought it would. Installed very easy! I was surprised there wasn’t more to it. My problems came after booting it up. I immediately contacted support who assigned Robert to my case. It took a bit of back and forth with Robert and some setting tweaks but he got it all compatible with my car and it works great!Looks great in my explorer and works perfectly!

I was worried about security on this device - PX6 for 2010 Ford Raptor. So, I put a pin lock on it in settings. Rebooted and it locked me out of the unit. Had to remote wipe it with find my device. Then it did a COMPLETED reset with no settings preserved from the factory. I should have backed up thebsettings first on a thumb drive. Luckily Phoenix Automotive Tech support had an opening the next day. It was scheduled in less than an hour. Roger helped get me all set up again. Its working great. I love the unit!!

I had an issue with my unit. The person I spoke to at first was not very helpful. The next business I received a call from a tech support specialist. He was awesome and helpful. I thank you again and patiently await my new unit

The only reason I give 4 stars and not 5 is that it was a difficult installation. But in the end, the android screen is AWESOME!The product comes with no documentation, wiring diagrams or schematics. Supposedly no problem as you just match up the different sized connectors to connectors on the new wiring harness. But my heating/AC/fan controls did not work.So phone/text support was very good. Phoenix responded promptly and did their best to help. Calls were made to China engineers on multiple days to figure out the issue. Turned out I was missing a critical wiring harness. Phoenix mailed this to me and the problem was solved.They offered to help me at their facility in Calif., but I am in Idaho. So everything was accomplished by phone/text/photos. Phoenix was responsive, checked up on me, and eventually got the problem solved. As I mentioned it was difficult, but I expected this to a degree because of the complexity of the new unit.I am very happy with the end result. Wish it were really plug and play, but overall I am very pleased. The most important thing is that Phoenix will take care of you and solve your issue IF you have one.

I ordered it and when I got my unit I installed it as no sound and my AC isnt working Ive been trying to contact somebody and nobody is there to contact the phone just rings and rings and through Facebook messenger Ive been messaging no bodys there to help with my problem I dont know what to do.... Maybe 3 on my side can help me.

Absolute junk. Spent good money. No one will contact me. Stereo will not work with android auto as it should. Did lights continuously flash, they dont stay on like theyre supposed to. No customer service whatsoever!! Horrible company, terrible service. Save your money. Its not worth it.

My friend told me about this company ..since I was in the market to buy car stereo for my car..I call and call and left many messages ..no reply or return phone calls. No one answer the phone .So in the end Im grateful not to do business with this company ..read all the reviews..that save me money and headaches ..Rather spend money with a company that cares about the customers and products.

The worst customer service I have ever received from any company. If they answer all they care is that you give them a good review even without them resolving the problem. It usually take them about a month to answer, and when someone finally gets in touch with you they dont have any knowledge about the radios at all. Not happy at all, i Spent over $600 buying a radio that i cant even get a owners manual nor any technical support.

Absolutely disgusted with this company. Have had a problem for over a month now and still have gotten no where with help from the tech department. Also employees are very rude when making a complaint against the company.

I would stay away from this company if I were you. I did a tremendous amount of research before I purchased this unit and despite the multiple bad reviews, I decided to buy it anyway, big mistake. After receiving the unit I installed it, which was pretty easy, there were only two problems, none of the A/C controls worked and there was no place to plug in the traction control or hazard light wiring. I scheduled multiple tech support session, none of which anyone bothered to show up to or even email me to reschedule. I did keep getting email with requests to fill out google docs, but I dont think that anyone reads them. I have called their phone number and waited on hold for hours and hours only to be disconnected EVERY time I have called. Now I just have to try and get my $900 back. Well see how that goes.

Worst customer experience you can ask for. They are willing to sell me another set of cables for my head unit at 120 bucks but will not provide me with a flash reboot software as I did not by the headunit directly through them

I called Phoenix Automotives and talk to a tech named Chris. Chris was very cool on the phone and told me why my air condition wasnt coming on. He was patient and even answered questions that was off the subject at hand about the screen. I truly am pleased and happy with the service and recommend Phoenix to everybody. Thanks Chris u truly educated me on this verticle screen.

Over all it was a great experience, I made a purchase and tried to install myself. Needed help and was able to get an installation by their team. You do have to be patient, as they have been impacted during the pandemic. Loving my new screen!!

The first radio I received worked for a day, then quit working. At this point Ive paid for 2 radios and have not received them. Customer service here is a joke and pretty much never helpful. Long wait times, unhelpful representatives. Buy elsewhere.

I ordered the PX6 on Monday and received it the following Monday. Radio was very easy to install after watching the installation video provided by Pheonix. Had some problems out of the stereo after the initial installation but scheduled a call with Tech support and was able to get everything fixed through a few update files. Whole experience was flawless and couldnt be happier with my purchase! Big thanks to Robert for walking me through the firmware updates and making sure everything worked after our chat.

Love this radio tablet. Keeps most original car controls. Easy to install by going off pictures of what wires go where. Installed the dash cam and digital tv tuner. Had a little problem on system settings, but with a call using Duo , it was solved in a matter of minutes. Highly recommend. Put in a 2014 Ford F-150 Lariat. Retains backup camera and I added a front one as well that I bought on Amazon.

Honestly this is the worst company I have dealt with. I bought a screen for my 2017 mustang and it wasn’t working and it took them a while to send me a replacement and they were unprofessional and customer service was not professional. They sent me a replacement after I paid a deposit and then the replacement screen is not working and it’s worse than the one I have and then when I returned it, they didn’t send me my full money back. Worst experience ever. Don’t waste your money. Find a different company to buy your stuff from.

I’ve been calling so I can get help with an order due to the many different configurations that are in the site. No one ever answered and I stumbled across the google reviews. No point in doing business with them if they don’t bother answering a single phone call.

I purchased an android 7.1 radio from these guys for my 2015 Ford explorer, and I couldnt have been more overjoyed. Ditching the old bulky, knob ridden and button laced radio for this touch screen masterpiece was one of my favorite upgrades to my car. I had a few issues with my climate controls, but Chris helped me over the phone to sort them out. Still to this day Im convinced the man is a living god for all the troubleshooting he helped me with. For all the customization and ease of access this radio gives, its worth the money. For anyone having issues, my biggest advice is to consult them FIRST before buying. Figure out what type of radio your car requires, and have it professionally installed if you dont know what youre doing. Like any company, especially ones dealing with technology and devices, theyre constantly helping people, so please have some patience with them if you do end up having a problem. Many, many, many thanks for the help, Chris. Im enjoying my radio!

I gave 2 stars so i can comment and ask hopefully will gt an answer, is phoenix automotiveinc and phoenix automotiveins the same! Which one is the legit one and which is the scam! Thanks

The Phoenix automotive radio that I bought was as advertised. The tech support, Lloyd, exceeded all of my expectations. He helped me troubleshoot the radio issue. The DIY video was also helpful.

Stay away had a customer come in with a 2014 Tundra to get a unit installed looks great and all but it had flaws where the brake light would stay on hazard switch wouldn’t work called for tech support and was told I need to make an appointment how ridiculous I never had this issue with anything name brand

I purchased a radio unit for my H2 along with CarPlay and a wireless CarPlay dongle. The unit was delivered to my house and I had it unit professionally installed. After installation it had no CarPlay on the unit, the factory backup camera wouldnt work, and the steering wheel buttons didnt function. I was told by the installation technician that the unit didnt support any of these features. I purchased this unit specifically for these features and they were advertised as coming on the unit. Ive contacted this company for MONTHS asking them to resolve this issue and the only correspondence Ive gotten is to take pictures of the System Menu. Ive tried to contact them, Ive set up Technician Appointments, theyve confirmed and not been available during the time of the appointment, Ive called, left VM, they wont get back with me at all. Ive had to dispute the charge with my credit card company to get a resolution. Save yourself the trouble and Go Elsewhere. If any part of your order has an issue, you will find it impossible to get help from this company.

During the pandemic i was trying to contact tech support and was unsuccessful to get a profict installed that i bought from them , however they rrached out to me last week and gave me an appointment for this morning and the job was completed as it just needed to be programmed and my local stereo shop could not do it. They fixed the problem this morning free of charge knowing i had all ready paid a local vendor to install the radio. I would do business with them again as i am very satisfied with the work. Pandemic caused the delay and i understand. I highly recommend them along with installation

I am very happy with my stereo, the truth is that it is a good investment, thank you very much 😁👍

I paid over $800, it took over two weeks. They sent me the wrong radio, played games via email and refused to correct the issue. Do not buy from this company. Im going to take the steps necessary to make sure this doesnt happen to anyone else.

Bought my unit in February and still have not been issued a tracking number or shipping date .

Took awhile for stereo to come.Maybe I am just impatient 🤔It went in easy, couple frustrating momentsDo to my lack of experience.Got it sorted out with the help of tech over the phone. Very friendly and personable.Thanks for thatOverall its just what I thought it would be.Very happy with how it operates with stock controls.It really is plug and play.

They are awesome. Helped me figure out what I needed to do & how to get the install done, very customer friendly!

Purchased a unit for my 2018 F-150. Had problems with sound due to my failure of following proper installation procedure. Tech support was not only on time but was patient in trying to resolve the problem over The period of a week! They were knowledgeable and extremely helpful in trying to determine the problem. It was only after I sent pics of install did the issue immediately get resolved. My bad! These guys were great, product is over the top and support went as far as conference calls to countries outside the US! Very satisfied with the product and all the support!!!

I have purchased a few of these from this company. They took the time to help me set all the apps up and getting everything working for the customer. The support team is awesome!

I placed an order for my 2013 Mustang, August 5, 2020, I’ve tried to contact the company multiple times a day and no response. Order still says waiting for shipment and its been that way for a few days now. My order number is PAR23208. Ive realized after reading these reviews the company have been replying through reviews. My review will be staying at 1 star until this issue is resolved. I need to know what is going on with my order and when will it be shipped.

I love my new 12.1 radio in my 2018 colorado . Theyre customer service was spot on. The only reason they didnt get 5 stars is because there were a few issues with the system. But all have been corrected

Customer service is absent, I didnt even receive the product and i was turned off.Had been asked by them to provide details of my cars head unit which i did.Again asked for details via google docs, which i did.No replies over the next few weeks so i decided to start chasing it up (christmas period understand that i wont get a reply for awhile)Then i get an email asking for more info on my car which i provided.Waiting and waiting i decided to yet again chase them up with no one responding to me.I had enough and asked for a refund which suprisingly they responded straight away......I asked them why they could not fulfill the order and they responded with didnt reply to emails regarding the head unit. I then proceeded to reply with the attached emails showing i had responded several times....Im still waiting on a reply 😖

We paid $750 for a radio which arrived 3 weeks later. There were no installation instructions with the unit. They stated video call assistance for installation help was available, but after making an appointment, no one ever joined the call. The email customer service was not helpful at all. The said to take is to a local shop for install, but no one is willing to do it without instructions. It has been a never ending cycle with no assistance. AVOID at all costs.Order number PA24965 was provided based on the owners reply. After a week, there is still no contact or follow up. It appears that the owner replies only to create the illusion of action, but then does not follow up or attempt to resolve the issue.DO NOT BUY HERE!!!!!!! Plan to dispute the charge on my CC.

Do not buy from this company! I ordered a vertical screen unit, but I had to make emergency travel plans because of COVID-19, and so I was not able to install the unit until after I returned three months later. I figured that wouldnt be a problem, that I could trust the quality of the product, but no, the vertical screen unit they sent me was dead-on-arrival! Their tech support was useless. I spent the better part of two weeks chasing them down. You have to set appointments online with a Google Form, but often, the tech support guy wouldnt pick up the phone at my scheduled appointment time. Or he would tell me that he needed to look into the problem and would get back to me--and then never call back. Eventually he finally told me there was nothing he could do to make the unit operational. I asked to return my order for a full refund. They agreed and sent me a prepaid shipping label. I was led to believe I would be getting a full refund--that they had made an exception to their policy for me. They received the return and then suddenly informed me that they would only be refunding me 60%! They also deducted $10 for a microphone they claimed was missing, but they never shipped me a microphone in the first place! Now I dont have a radio or my money! What a slimy, dishonest company.Dont buy from these guys. Theyll send you a piece of junk and then keep all your money.Edit: Dang, I sure wish their customer support responded to requests for help as quickly as they respond to bad Google reviews!

Had an issue with steering wheel controls working. Set up appointment and Richard was able to fix the issue over the phone in minutes.Great job !Thanks

Awesome product (Tesla style radio) and the tech support was top notch, called me back at the scheduled time and handled my issue very fast. I have no idea what these other people are talking about... I followed the proper channels and everything is great!

This place is horrible! I ordered which took way longer than expected. Which you know what fine that was understandable. When I received the radio part of it was broken. I called a few times to speak with someone about it and they were constantly nasty. I returned the radio and even emailed them the shipping info for the return. The return has still yet to be processed, a payment keeps being asked for and they NEVER answer the phone. Such bad business and beyond unprofessional. HOW DOES NO ONE EVER ANSWER THE PHONE????

Robert did a great job resolving most of my issues. We both need to speak slower and clearerStill having issues and will call back soon. BTW the appointment type needs to be clearer video or phone for us non teck

Good customer service!

Great communication and customer service so far. Ordered new unit and understand it comes from china. A little longer processing and ship time than I would like but they were honest about it. ... will update further when I actually receive the product.

I was having some challenges with the backup camera that I bought from Phoenix Automotive for the Android, Tesla-style radio that I purchased from them. Robert asked me download Google Duo so he could see my connections and spent 30 minutes on the phone with me to figure it out. It works perfectly now, thanks to Robert! He REALLY knows his stuff! Thank you. Jim

Awesome head units with tons of features and add-ons. Technicians are very knowledgeable as well.

PX6 product is OK. Wireless CarPlay often never connects. Technical support is hit or miss on showing up for the scheduled service call, but they are good if they do show up. More detailed vehicle specific installation information would be appreciated.

Impossible to get a hold of anyone. They can’t tell you when order will ship. All they are willing to tell me is don’t worry it will ship. I’ve asked repeatedly for a time frame for it to ship Spent over an hour in the phone to cancel order. Continued to get status updates. Was reassured repeatedly it was cancelled, but still get processing emails, so I disputed charges with credit card company. Now I get an email stating that because you disputed the charges, they are not capable of cancelling an order and the order has shipped. Almost 2 weeks later I’m still getting order processing emails. I wish I would have looked at the reviews for this company before I ordered.**UPDATE***It is now almost 30 days since trying to repeatedly cancel this order. I still have yet to receive my order or at least shipping information. This is the email that receive after I repeatedly try to cancel through their website.In response to your recent revision or cancellation request for order PAF3776 , it seems that the order has already been fulfilled. Therefore, we cannot modify it at the moment. You can submit an exchange or return request once its delivered, and we can take care of the matter then.Sorry about the inconvenience. Please dont hesitate to contact us if you have further questions. Thank you.

My tech support has been really great. Always gets back to me when I have a question. Has taken care of every question or issue I have had come up. Highly recommend !!!!

I had heard a lot of bad things about Phoenix Automotives Tech support. Well my experience has been extremely good dealing with a gentleman named Chris. I support this company 100%.