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Madison Jewelers
5304 Providence Rd, Virginia Beach, VA 23464, United States
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Madison Jewelers
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Dr
Review №1

A superb store! I would give it ten stars! My wife and I found out about this establishment on the internet. We visited for the first time this afternoon. Part of what attracted us was their website. At the store we were greeted warmly and treated with respect and professionalism. Mr. Paul Ralph, Owner/CEO, and Miss Maddie Ralph, CEO, we’re helpful informative. We made our purchase and are very satisfied with our items. I will definitely do business with Madison’s again in the future and highly recommend this business to everyone. Thank you very much!

St
Review №2

Fantastic experience. I went in looking for another Rolex, and I will say that Madison Jewelers has the biggest selection in Hampton Roads by far. Phil (the owner) gives absolutely no pressure to buy and charges a VERY fair price. I’ll be back. Thanks again.

Ke
Review №3

Had an incredible experience here. Phil (owner) has the largest inventory of Rolex watches in Hampton Roads. He provided a warm and welcome family experience. While I was browsing the store, his yellow lab puppy even came up and said hello. This is the quintessential jewelery store in the area and you must visit if you are looking for any luxury watches. A++ in my book

Be
Review №4

Im so thankful for the friendly people at Madison Jewelers for helping me with my engagement. They were such a big help in answering all of my questions and making me feel comfortable every step of the way. There is a personal touch in everything they do, they remember me by name every time I go in, and they kept my personal preferences in mind every step of the way, which made the ring and engagement so much more special. I was very happy with how clear and easy their communication was throughout the process as well. I am happy to use Madison Jewelers for all of my jewelry needs now, for things both big and small.

Da
Review №5

What an amazing jewelers , very friendly staff, knowledgeable, affordable and not to mention the fine jewelry they carry. I met and spoke with Phil this afternoon after picking up a tennis bracelet they repaired for me and what a fantastic job they did. Phil showed me the work they done and how to operate the new clasp very thorough he was. I love this place Its very welcoming and extremely friendly not to mention the expertise work they do. Thanks for being in my neighborhood!!!! Phil thanks for taking time to have a conversation 😜😜

Ke
Review №6

They did a terrific job adjusting links on my watch. Great people. Will definitely will be back in the future.

Sh
Review №7

Its a family owned and independent jewelry store. Both Maddie and Phil were exceptional. They took the time to listen and go above and beyond to take care of my grandfathers watch. If I went somewhere else, it would have been a lost cause. While I was in, several other customers raved about how theyve been going to them for years. I can definitely say they know their stuff and will take care of you. Ill be back for my next piece of jewelry

Al
Review №8

Stopped by today to have the battery replaced in my wifes watch. Quick service. No charge. Clerk said tell her Happy Mothers Day.Thank you.

Ow
Review №9

I asked and receieved. GREAT service

Gi
Review №10

I would just like to take a moment to thank Madison Jewelers in Virginia Beach for a amazing experience. I have purchased many watches from Phil and his family and because of their great service and professionalism I always keep going back to him even though I live in Williamsburg.My father recently retired and since I was a child I have always seen him talk about a Breitling Navitimer. I decided to get him this watch for his retirement. No one in the Tidewater area had this particular watch. I reached out to Phil at Madison Jewelers and he was able to find me the exact watch brand new within one week. I recently gave my father the watch and I thank Phil at Madison Jewelers for helping me make this happen.Thank you Phil

le
Review №11

Purchased my first Rolex from them he let me put it on layaway and worked with me on payments he also was not trying to get 5k over retail like a Place on the Blvd (Longs) was trying to do glad I shopped around ... He was very fair and on the price when you are buying a watch that is 15k you want to feel good about it , not like you are getting taken advantage of and that is what Longs was trying to do. Glad I went to Madison’s .

Se
Review №12

They have helped me a lot over the years with... Designing a custom engagement ring for my wife (with free sizing), getting my own wedding ring, cutting off my wifes ring when it got stuck after pregnancy (and resizing it-talk about stressful!), replacing watch batteries, fixing one of my watches, and they do so much more. Love these folks. Wouldnt go anywhere else.

Jo
Review №13

The owner treated me with total disrespect, by not answering questions I had and only after pressing him for answers did he reluctantly answerer some of my inquirings all the time working on other pieces of Jewelry This place remines me of a Pawn Shop My advise is to avoid this place and do your shopping at Finks or Reeds or any other Jewelry Store you are treated like a customer, not like an interruption in their day.

MI
Review №14

Excellent customer service. I recently had my battery replaced on my watch by another location (high end), went home and cleaned it in warm water and a tooth brush. In five minutes condensation formed on the inside. I went into Madisons Jewelers and was promptly helped. After five minutes, the watch came back clear. Phil (Owner) informed me of the back was not tightened down enough, and not to submerge water resistant watches. No charge at all!Thank You

Ca
Review №15

Had these people replace my omega Seamaster battery a few years ago. Just took it into a shop that works mostly on Omega’s in Raleigh North Carolina and they tell me that the internals look like a five-year-old went at it with a hammer; going to have to buy a new movement from Omega for $500. I am pretty confident that they aren’t lying to me here at this store which means that the last people who opened it up wrecked it. Which would be Madison jewelers. Somebody who’s going to disrespect a nice watch like that during a battery change shouldn’t be trusted to sell anything over $10. AVOID

Ch
Review №16

I visited Madison Jewelers as a result of a recommendation from my parents. They always felt welcome and received excellent service. I felt the same when I visited. Madison Jewelers purchased my old gold, repaired my favorite gold necklace and modified it to be more versatile. I will definitely be back in the future as I appreciated the personalized service I received. Thank you!Edit 10/12/2021: I came again the other day and the service was still personalized and friendly. I’m excited to pick up my ring repair today! Thanks guys!

St
Review №17

Madison Jewelers came highly recommended ,especially Phil,& now I know why. The level of professionalism and quality of service exceeded my expectations. Everyone there went above and beyond to assist me in surprising my wife for her birthday. I know that I could not have done it without out their help. I want to thank everyone there especially the Jeweler that came in on his day off to set the stone... I cant say enough, they will be My Jeweler go to for life, and I will highly recommend them to all of my friends and family. Thanks again for everything I hope you read this oh, you guys are the Best.Ps. My wife Loved the stone & setting . Stan Wilkins

Ma
Review №18

I was treated with such care and the experience was fantastic..I highly recommend going here and I will be a repeat customer

An
Review №19

Had a custom necklace repaired and it took about two weeks but the price was very reasonable Stones came back beautiful great place

T
Review №20

I cannot begin to describe the professionalism and dedication of the owners and staff of Madison Jewelers. They pay attention to detail, the customers request/needs and the quality of their diamonds are unmatched. I purchased my engagement ring from them in the past and the experience was AMAZING, so i decided to go with them again. I was out of the country during Valentines day and Maddie made it soooooooooo convenient for me to purchase a precious/sparkling diamond necklace for my misses , not to mention she also added a gift card to her favorite restaurant AND flowers (she just LOVED IT!!!!)... I wouldnt recommend you go anywhere else to purchase ANY jewelry for that special loved one other than Madison Jewelers. Thank you SOO much for the convenience and QUALITY!!!!!!

Da
Review №21

Great customer service! We have been here on 2 different occasions and the owner helped us with no charge for the service. My next Rolex will be bought here!

Ma
Review №22

Phil (owner) is honest & a man of his word!I recently needed to sell some gold and silver coins. My wife and I called around all over Hampton Roads and the Richmond area. Then my wife found Madison Jewelers. At first, I was skeptical due to all the other calls I had made and I thought would the owner do a bait and switch. When I got there after my 1-hour drive to my surprise Phil greeted me with a warm welcome. After looking over the things I brought he indeed gave me the price we discussed over the phone.To say a little about Phil’s, character. I had also brought a watch to sell. Since the watch needed a new battery Phil was kind enough to install one at no cost to me. After discussing with Phil, the probability that my watch wasn’t highly sought after I decided to keep it. Upon leaving I handed the watch back to my wife and she noted he actually had taken the time to set the correct time on the watch. As trivial as that might seem, it spoke volumes to me about his honesty and integrity.Phil it was an honor and privilege to meet and conduct business with you. From the bottom of my heart I thank you!God bless you,Mark

No
Review №23

They have a trainee to learn on you my brand new expensive watch, he left two dent and scratches on the band. Very disappointed with the service , my unworn watch has dent!

Ka
Review №24

Stopped in here today to sell a wedding ring set. Extremely clean business and professional staff. The gentleman that helped me went above and beyond to explain everything to me and educate me on the process and show me exactly what he looks for. He immediately came across as a genuinely honest and sincere person. I will absolutely be back and tell friends!

As
Review №25

I went to Madison to sell couple of old rings I have no use for and the sales lady ( older lady ) offered me $57 which I thought was very low and I asked her if she can go up to $60 and she said I can go $55 which I didn’t think it was funny. So I declined of course and went to another store not far from Madison and they offered me $85 and I was pleased with that. So if ur selling old jewelry just do your homework and shop around before accepting the first offer.

Br
Review №26

Phil created a gorgeous pendant out of a stone I furnished. When given creative license to make it special...HE DID! Honesty, integrity, and superb customer service is valued highly at Madison Jewelers.

We
Review №27

Love this jewelry store. The staff is friendly and everybody went above and beyond to help me. I ended up with something nicer than I couldve had from a bigger jewelry store and still came in under my budget. The owner is great. I dont have a reason to use any other jewelry store.

Ma
Review №28

The store is conveniently located in central kempsville. When you first walk in youre greeted by two dogs that dont jump, bark, or even lick you! They just want to be pet which is awesome, you feel at home. The price I got for adding a loose diamond to be the center piece for an engagement ring was awesome and kept me under budget. Within a few days I had the ring back and it looks amazing! I would recommend this jewelry store to anyone!

El
Review №29

My husband and I got his ring sized and mine cleaned. We had a perfect experience. They are quick and kind. I got to pet the dogs while we waited. We will be bringing all our jewelry needs here so long as we live in the area, and I recommend them to anyone looking for a quality experience.

CH
Review №30

I was searching for an engagement diamond/ring and had gone to several different jewelry stores prior to going to Madison Jewelers. As I walked in I was greeted by Phil (the store owner), staff, and two friendly dogs. The store was clean, cozy, and had a homey feel. Phil was very personable, friendly, and polite.I was a novice about diamond information, so Phil took the time to thoroughly explain all the details about diamonds and brought out loose diamonds to take a look at. He was sure to stay in the price range that I was comfortable with and did not try to pressure me one way or another. He took the time to point out aspects (clarity, inclusions, etc.) of all of the diamonds I was interested in and helped me compare against the diamondsI am not an impulse buyer and it takes me a long time to decide on something to purchase, especially something as expensive as an engagement ring. So over several months I revisited Madison Jewelers multiple times to continue to look at the diamonds and decide on the right one. Each time, Phil was fantastic and took his time re-show and re-explain the diamonds I was interested in. Phil was very patient each time and did not try to pressure me into purchasing anything until I was ready. I finally made a decision on a diamond that was everything I was looking for, for a very fair price. All of the diamonds Phil showed me are GIA certified and he has the certification information for each diamond to review. I enjoyed working with Phil throughout the entire process. He is a down to earth guy, genuine, funny, and respectful. I will be going to Madison Jewelers for all of my future jewelry needs! I recommend Madison jewelers to friends and family, and they have all had great experiences as well.Just so everyone knows, this is my first ever review, so you know I am impressed if I am taking the time to write this. I highly recommend Madison Jewelers.

JL
Review №31

Stop by this store and youll be glad you did! We were in there today getting my engagement and wedding ring rhodium plated. They did it in about 15 minutes while we waited! No chance of losing them in the mail and you dont have to be without for any time!The staff is super friendly and helpful, but they are NOT pushy like a lot of jewelry stores you walk in to! The selection of pieces and designers is excellent and well be back to make some purchases in the future. Plus, they do insurance appraisals onsite on Tuesdays.Bottom line, if youre looking for a jeweler for any reason Madison Jewelers is it!

Na
Review №32

This review is for all the guys that are hesitant about stepping foot in a jewelry store. I for one always picture a sleazy pretentious staff, that are always trying to up sell you, and looking down on you if you want to purchase something sensible and less gaudy. Needless to say, I dont frequent jewelry stores, and my wife is not a big jewelry person, but it just so happened that her center diamond just fell out of her engagement ring in target no less, leaving us with an uninsured diamondless ring. We were in no hurry to replace the diamond, but always new that we would eventually, and I felt that this Christmas was the right time to surprise her. I saw the great reviews for Madison, and decided I would give a local establishment a shot over one of those chains with the ridiculously sappy commercials. The shop is small, and I cant really speak to their selection, as I wasnt in the market for a new piece, but I can say that there was no pretentiousness to be found. You are immediately made comfortable when your approached by a really friendly golden retriever at the door, and the staff (and owner) were nothing, but professional and helpful. They bent over backward to figure out how to help me with my situation. The owner quoted me an extremely reasonable price (well below what I was expecting), and checked his supply of loose diamonds. When he realized that he did not have the size I was asking for, he offered to upgrade me to a slightly larger size for a minimal up charge fee, which meant that he shouldered most of the cost. They had the ring ready to go in a couple days, and had obviously taken great care to shine it up, and set it right. My wife was extremely excited about the ring (I couldnt wait until Christmas). I would recommend them without hesitation. Even if every bone in your body is rejecting the idea of entering a jewelry store, this local business deserves a shot.

Ro
Review №33

I needed a California state quarter ring engraved. There was minimal room on the inside of the ring but they were able to fit it beautifully. It was also a rush job and they were able to work with me to get it done in time. Great customer service and very helpful. Thank you Madison Jewelers.

Mi
Review №34

Madison jewelers is the best. I say this because they bought myJewelry at a standard price of respect to my feelings. I went to many jewelers and pawn brokers for well over two weeks. This jewelry store made me feel like they cared about me and my mothers jewelry. This is why I picked Madison Jewelers to keep my keepsakes.

Cl
Review №35

I have nothing but great things to say about Madison Jewelers. They were extremely personable and dropped everything they were doing to help me out with resizing my ring before the wedding next week. I will ONLY come to them for the remainder of my time in Virginia Beach. 5 stars are not enough.

Ly
Review №36

Madison Jewelers reflects the heart of its owner. Phil Ralph clearly cares about excellence in his craft and satisfaction for his customers. I accompanied my daughter who was shopping for wedding sets. The personal care we received from Mr. Ralph was the deciding factor when she chose her set. When she got engaged, he made sure the fit was perfect so she could wear her new ring back to college. When it needed a bit of tweaking, he came in to the shop specifically to make the adjustment to she could wear it back to college without having to leave it for a week. The service is consistently personable, professional and always at a fair price.

Br
Review №37

Very helpful staff and an overall pleasant experience. They’ve given good information and treated my jewelry very well. I enjoy being greeted by the well-behaved four legged friends when I’m there.

Ma
Review №38

Phil Ralph of Madison Jewelers is very professional, personable and above all fair. He took his time explaining in great detail the appraisal process going above and beyond other jewelry stores I visited. My goal was to get the best price for my gold and diamond rings and Phil was able to deliver. I highly recommend seeing Phil at Madison Jewelers before accepting other offers to buy your gold and Jewelry.

Ju
Review №39

This was the best experience Ive ever had! Great staff and very helpful! I will be a future customer most definitely. They helped me pick the perfect ring and I couldnt be happier! Thank you Phil!

To
Review №40

Madison Jewlers is tops! They have been a trusted help for new purchases as well as repairs for many years now. The owner , management and staff always bends over backwards to offer the best help possible. Today they did watch repair and I also found the perfect quality Christmas present. Dont be fooled by other stores, go here, where you can trust the people with your best interest. T. Woolston

Ro
Review №41

Phil and his staff are Amazing! Incredible customer service. I purchased my pre-owned 2015 Rolex Submariner with ceramic bezel from him. The condition was even better than I expected. From beginning to end, one couldnt ask for, or expect any better service and attitude from any business, anywhere.

as
Review №42

Thank you MR.Phil for your kind respond , i appreciate your effort. I just felt i was not welcome when i was there but your respond showed me that you do put the time and effort to make things right, keep up the good work!

Bo
Review №43

Hands down, the best customer service I have ever received from a jewelry store! Phil Ralph is amazing; he made my Rolex look and function brand new again! Did not know he even fixed a scratch on my crystal as well, till I had left the store; Im completely blown away by his work! Will be coming to this store for now on!

Ma
Review №44

Amazing place! They are very accomodating and patient. Got a custom order and its beautiful. Worth every penny!

D
Review №45

I was referred to Phil at Madison Jewlers by a close friend of mine for the purchase of an engagement ring. My situation was somewhat unique as I work out of the country and was never actually able to set foot in the store. I had very little knowledge with diamond and rings but Phil was very helpful in selecting the perfect ring. The entire process was completed within my requested time frame and I was able to return home and surprise my fiancé as planned. Start to finish this was a trustworthy and satisfying transaction.

Ma
Review №46

My wife had her ring repaired and dipped. Their services were fast and affordable! Their customer service skills are top notch! I highly recommend this business!!!

Ja
Review №47

I was looking for someone to to bring my pendant design to life for my 20th anniversary. The guys at Madisons Jewelers helped me the entire way, from picking out the jewels to giving me a 3D rendering of my drawing. It only took 2 weeks from start to finish. I will definitely use them for all my jewelry needs. From apologies to anniversaries.

Ho
Review №48

After visiting two other local stores for offers on my engagement ring and Rolex, I went to Madison Jewelers and was blown away by how much more they offered - nearly 25% more than the other stores. Not only did I appreciate the nice check from Phil, I valued the customer service, honesty and integrity. Whether I am selling or buying jewelry, I will be a lifetime customer of Madison Jewelers.

St
Review №49

Madison Jewelers success is based on repeat business which comes from building loyal relationships with its customers. How does Phil Ralph and staff do this? They take time to educate the buyer and offer fair prices, good selection of jewelry including loose stones and offer a full array of services from watch battery replacement jewelry repair to custom engagement sets. As for my personal experience, I bought my wife a set of diamond earrings and as I was purchasing them, Phil told me that if I wanted to trade them back sometime in the future, that he would give me the full purchase price of the diamonds toward another purchase of greater value. At the time, that didn’t sound like something I would take advantage of, but I actually have. This process is great when you want to gradually upgrade stones over time. I highly recommend Madison Jewelers for your jewelry needs.

Ka
Review №50

I asked Madison Jewelers to take my moms Mothers ring and turn it into a necklace for my sister. She is handicapped and unable to wear rings. Phil Ralph made a necklace so beautiful it brought me to tears when I saw it. My sister will treasure this necklace for the rest of her life and her Christmas will be so special thanks to Phil and Madison Jewelers.

Du
Review №51

Had a great experience buying an engagement ring, the staff were very knowledgeable and helpful. Will be returning for wedding bands. Highly recommended.

Et
Review №52

Phil and all the staff are absolutely amazing, very knowledgeable and will spend as much time with you as you need. Great store, lots of options and amazing experience. This is our go to place from here on out for Jewelery!

Je
Review №53

Phil makes this jeweler extraordinary.We had some complications in the beginning and Phil took care of everything. He is an honest and true professional who excepts responsibility even if he is unsure of the fault. We have purchased three rings here and will continue to give our business to them.

Po
Review №54

Knowledgeable and friendly staff! Quality jewelry at great prices!

te
Review №55

Just wanted to let you know i came in to get 2 watch band pins and was charged over 14 dollarsthought it was high and looked on ebay and can buy an assortment of 360 pins for 5.85 unbelieveably ripped off. the good thing is i will be making several jewelry purchases for christmas and now i know where not to go!!

Da
Review №56

Madison Jewelers was fantastic. I got a custom ring made by them it was just what i wanted! I will be back to have the wedding bands made

Ju
Review №57

Definitely give these guys 5 stars. Their customer service and team work is exceptional.

Ad
Review №58

Thank you for a seamless and amazing experience in designing our custom engagement ring and band. Phil, you and your staff were extremely professional and helpful.

Ci
Review №59

Huge shout out to Madison Jewelers! Wonderful repair & restorative work on family heirloom!

Ni
Review №60

Great group of people! Love these guys

De
Review №61

THEY ARE GREAT. .....Came in last minute and they took great care of me...

Va
Review №62

We love Madison Jewelers! Not only are they kind, professional and welcoming, they provide excellent jewelery at fair prices. Phil helped make my perfect ring. Not a week goes by without compliments and questions about it- its that stunning. Then I boast about Phil Ralph and Madison. For almost 4 years we looked for someone to design my dream ring that was floating around in my mind and could make it perfectly. Little did I know, he was just down the road in Kempsville. Phil took the time to talk me through the design process while showing me examples of what I described and had roughly sketched out. I knew what I wanted but couldnt articulate it well. It took a few meetings before we found a design that fit my vision while using stones from my unworn jewelry.I told him I wanted it to refract light from every angle without snagging on everything. I didnt want it big, bulky & dripping in diamonds. He showed me a dome shape, added filigree engraving, a split shank with accent diamonds to compliment the cut of my existing stones. He gave me the perfect ring. Admirers are drawn at a glance with the sparkle and then enthralled upon closer inspection with all the fine details. Then I brag about my jeweler.Phil is a diligent man with unmatched personal skills and taste who provides fine products. They always do great work in a timely manner. His staff is kind and professional. Never once in the years weve come to Madison have I felt intimidated, or unwelcomed. Theyre a cut above the rest and live up to their excellent reputation.

Da
Review №63

They are AWESOME! I travel all the way from Yorktown!

Pa
Review №64

Ive known Phil Ralph for 10 years or more. Excellent service, personable and reliable. I dont go anywhere else.

Wa
Review №65

Great customer service!

Da
Review №66

While waiting for my car to be fixed, I happened to pick up the repair shops copy of CoVa BIZ magazine, the October/November 2016 issue, which is considered THE business magazine of Coastal Virginia. Flipping through the pages, I find an advertisement from Madison Jewelers. In the ad, there are pictures and descriptions of two Rolex watches and their prices. Being new to the area and in the market for a new Rolex, I head down to Madison Jewelers, after reading a couple of favorable reviews on Yelp, and discover that these are pre-owned Rolex watches and they are NOT an authorized dealer of a Rolex. No where in the magazine advertisement does it mention that the Rolex watches sold by Madison Jewelers are pre-owned. Which is misleading. So I wasted a trip down there and left the store seething. Not only that, the asking price for the pre-owned Submariner, which would not have genuine parts unless serviced by Rolex, was ridiculously high. I should have done a little more research before going. To be fair, on their website, it does say *Not an authorized Rolex Dealer....at the very bottom of ONE page. Their inventory listings do not even mention pre-owned!Hoping this is just an oversight on the part of whoever made the ad, I check the BBB website to see if there any other cases of false advertising. Sure enough, there have been THREE instances in which theyve been reprimanded by the BBB under the Advertising Review section for violating the BBB Code of Advertising guidelines. I dont appreciate the fact that this seems to be a repeatable practice by Madison Jewelers and they seemingly dont care about misleading the public with both puffery and misleading ads according to the BBB. Yet somehow they are A+ rated? So much for BBB ratings.Now that Ive done research, there are only two authorized Rolex dealers in the area. Reeds Jewelers and Finks. Im going to direct both companies attention to a jeweler who has not invested the capital to become a Rolex dealer, but still tries to lure in Rolex sales by omitting the proper disclaimers and disclosures in at least the print advertisement I saw and on their website. Thanks for reading my rant.

Ch
Review №67

Bottom line - I will never use another jeweler... NO JOKE. I have never had a such a personalized, non-intimidating experience buying jewelry...ever. If they dont have what you want, they will find it. If they have what you want, they will work with you to find it. You need jewelry?? At least give them a try. If you dont like your experience, go somewhere else and it will be your loss.Absolutely unprecedented, personalized, local customer service. I showed up with pictures and information of what I THOUGHT I wanted for an Engagement Ring. The staff quickly and attentively took the time to get to know me, my fiancé and our relationship before we even began to discuss options. As an EXTREMELY picky customer, one of the staff members (Bonnie) welcomed the confrontation and encouraged further challenge. In getting to know the staff and the amazing owner, Phil, I learned not only what jewelry is all about, but how each individual sale is meant for each and every individual customer. They never tried to sell me something they needed to move or because they can make more money off of you.Anywho... after several options in settings and discussions regarding diamonds, I took some time to sleep on my options based on the advice of Bonnie. Besides building the ring I knew was perfect for my needs, the Madison Jeweler experience drew me back into their store without a second thought. Upon returning to the store, I entered with personal greetings and a pressure-free customer experience. Despite the fact I was pretty sure I had made my decision the previous day, I returned wanting to look one more time, just to be sure; Bonnie welcomed this curiosity and patiently waited for me to peruse other rings. In fact, she told me to look and take my time in order to ensure I knew exactly what I wanted. Additionally, Phil came over to personally shake my hand and ask about my fiancé by name. I was incredibly impressed.The staff at Madison do not work on commission and CLEARLY they were trained to make the experience all about the customer. Never did I feel pressured to make a decision nor encouraged to buy something I thought was outside my budget. Phil explained his customer service in the following words:I would love for you to buy the most expensive jewelry out there so you can put my daughter through college, but thats not what you want nor is it what I want. I know you have friends and those friends have friends. Not to mention, we know once you buy something, life happens and that flat tire you never expected becomes a surprise expense. We want to be sure youre still able to live your life and enjoy your experience here.

St
Review №68

I looked around the web for an Omega watch and called these guys due to an add to buy gold. They had the watch I was looking for and showed me it was a newer version at a lower price than ebay. Also, they paid me $70 more per ounce for my chains tjem my previous guy. so lucked in to this one. hard to find though not in a usual place. nice lookin shop.

Co
Review №69

Ensured the quality of our stunning Elma Gil rings!

an
Review №70

Phil was a real gentleman and most importaint honest. He examined some rings My father brought in to sell. He really looked them over and after 20 minuites he made a very generous offer. Im really glad I found him on google maps. The other two jewlery stores offerd almost 900.00 less and stated to me your not going to find a better offer unless you sell them private. I will reccomend madison to all my relatives and friends. This is a mom and pop bussiness and the attention is unsurpassed. thanks phil.tony

jo
Review №71

This is a great place, always receive outstanding professional service. youre not just another number to walk through the door.

Ga
Review №72

I met the owner and found him to very arrogant. That’s all

He
Review №73

Terrible scratch a 1000 dollar watch and laughed. Really. If they didnt know how change battery they should said so. That was years ago.

sa
Review №74

Great experience, love them !

Er
Review №75

Service was prompt, good deals

ti
Review №76

Amazing service!

Information
31 Photos
76 Comments
4.6 Rating
  • Address:5304 Providence Rd, Virginia Beach, VA 23464, United States
  • Site:http://www.madison-jewelers.com/
  • Phone:+1 757-200-0609
Categories
  • Diamond dealer
  • Diamond buyer
  • Jeweler
  • Jewelry appraiser
  • Jewelry buyer
  • Jewelry repair service
  • Jewelry store
  • Watch repair service
  • Watch store
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–5PM
  • Sunday:1–5PM
From the business
  • Identifies as women-led:Yes
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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