Easy experience all around. Probably the easiest I’ve ever encountered at a service center.We took delivery of our new Tesla a week ago and made a service appointment to address some minor fit and finish issues. Dropped the car off in the morning; we were able to pick it up after close that same afternoon. They even gave us Uber credits to use for the day since they were out of loaners.

Scheduling was a breeze, staff were up front about expected availability of loaners, plenty of space to relax or get personal work done while waiting for your car. Not that I wanted to work from a commercial business site, but no one noticed during my meetings that I was not in the office! 😄

Excellent Service, Excellent knowledge, Excellent workmanship, Excellent customer service. Great Tesla Team. From scheduling, updates, estimate and the customer experience when I left the car in service. Thank you to the entire team: Erick, Leslie, Carlos, Brian and Matt and the other ones that I did not have the pleasure to meet.

They do great, quick work for having a short staff! Thank you! 🙏🏿

3/11/21 update.Scheduled (via App) and Confirmed by email a Tesla Mobile Service appointment for 3/11/21 between 0830 and 1230. No show. No updates. No info. I called them. A regional manager called back and explained. All good now. Thank you!November 2019.Fantastic staff at the Tesla Service Center in Virginia Beach. My Tesla had difficulties downloading updates after I got home from vacation back in November 2019. I used the app and scheduled an appointment. We were able to figure out the problem was with my internet service provider who apparently deliberately degrades service in the off-season. My Tesla has been able to download updates after I told my ISP not to degrade service to my house. Saves me a trip to the service center.

I absolutely love my Tesla and because of the fantastic service that was rapid-friendly and detail oriented I enjoy owning a Tesla even more at that could be possible! If you hate taking your car in for service then you need on a Tesla so that when you do need to have a car service youll get fantastic customer service!

Took my car in for glass repair and they noticed another issue during inspection and fixed that under warranty as well. Excellent customer service, well managed and easy to work with. Prompt communication about timeline and repairs throughout the entire service experience from booking appointment to picking up car when complete. They cant really do anything else to make getting your car serviced a more pleasant experience, was very impressed with the process.

Love this service center! Everyone there is super friendly and helpful!

This service center creates a flawless experience. Erick and Leslie have been more then on top of every visit and situation. If you need anything or have any questions don’t hesitate to reach out to the best service center in the USA!

The Virginia Beach Tesla Service Center replaced the MCU1, witch totally failed in my 2015 MS. Erick and his staff took special care of replacing and returning my vehicle better than it was. The new MCU1 (refurbished) and all other functions are work the same and some faster than before.

Replied to emails quickly, hard the part I needed same day, good customer service

Fast, Professional & Courteous. Very knowledgeable staff that know Tesla cars. Will recommend to all owners in the Tidewater area.

We cannot say enough about the professional Team at VB’s Service Center. We purchased our first Model S over the summer (2020). Although we’ve invested and study TESLA we were such the novice re: many of the intricacies regarding the MCU system, etc. We’ve had three visits to the Center. Each time we experienced a professional team. They are reliable, courteous, knowledgeable, and timely with parts and service. You all have taken great care of our Model S and family.Leslie, we just want to thank you!

Nice guys are great and have top notch professional attitude

Everyone has heard about the Model Y quality issues with panel gaps, paint, etc. I am a first time Tesla owner that purchased the Model Y with some cosmetic defects. The service experience could not have more seamless and easy. First, booking the service appointment to resolve the issues was super convenient, done all via the Tesla app. My service professional and service tech couldnt have been more patient and helpful. Shout out to Leslie and Bryan, you guys ROCK!! Leslie provided daily updates on the status of my car and worked with my schedule to make sure she had a loaner for me. Bryan walked the car with me to understand all the issues and worked hard with the entire Tesla team to make sure it was good as the ones rolling off the factory line. Best car service center experience by far.

Excellent service! Visiting from out of town and needed a quick charge which they allowed me to do. Offered a loaner, breakfast, fill up tires and topped off wiper fluid.

Excellent service..

Staff was friendly and helpful.

It’s a different experience from other brand’s service facilities for sure. The work was completed quickly, I was communicated with about the status a few times a week, and I was provided a loaner. Good people work here from the manager, to the service writers, to the techs.

This place is amazing. I have owned Lexus’s all my life before a Tesla and Tesla’s service is in a league of its own. Text message updates, It felt personalized. I knew what was going on and I always felt in the loop. The guys there were classy and professional. Can’t imagine owning another car besides a Tesla now. I had questions unrelated to my car such as about super chargers and such and they were happy to have conversations with me. Whatever these guys are getting paid, they deserve raises!

Nice place very helpful staff! Stopped in For Virginia car inspection. Currently they can’t do them as they have been open less for six months. They took the time to look up were other people had taken their Tesla’s for inspection. Very helpful and friendly!

Although this service center just opened, it has already displayed excellent customer. I was having my cars computer replaced/upgraded and the customer service representative up front and the buildings` manager were extremely friendly and courteous. They explained in detail upgrade was for and provided me a loaner car until the upgrade was completed. The facility is much smaller than the Richmond service but still great to have on the Southside!

Fantastic service! Great people with exceptional customer support! Professional and fast!

Every Tesla service center I have been to seems well managed and is easy to work with. This center is no exception, and the service manager is particularly helpful.

Fixed my car

I was greeted at my car. Treated with respect, kindness and humor. The upgrade was scheduled correctly. The work was properly accomplished. I cant comment on price since I bought the car with the upgrade.

Friendly. Not crowded. Easy to book and manage the appointment.

Customer experience for service of a used Tesla excellent

Michael is cool.

Erick went above and beyond. 2 hours after I submitted my request for service I got a phone call from him telling me it was cold and he didnt want me to be without heat for a week. He gave me a loaner that day. On top of that I threw an unreported paint issue at him that he noted and said he would take care of. I was shocked when I received word on Tuesday that my car was ready to go. It was still 3 days before my scheduled appointment.Upon pickup I met Leslie, who was also nothing but amazing. She could have tossed me my car and called it a day, but we sat chatting for 30 minutes about the car and potential upgrades. I literally left feeling like Id made a new friend. Like for real Id totally hang out with these folks!I purchased a Tesla for the technology, and had zero human interaction until pickup. But its the service Ive received since buying my car that will bring me back to Tesla in the future.I wont be surprised on any level to come back in 5 years and see Erick and Leslie have both moved up the ladder within Tesla. Oh and shout out to the guy who actually did the repair too!

They took care of my window problem for new Model X 2021 under warranty.No cost to me.Virginia Beach Tesla service center employee are awesome.

Great customer service and communication on what was going on with my car.

Fantastic people. Great location. Very prompt.

Ive had nothing but great experiences at this service center. Communication is good, turnstone time is good, and the manager makes sure you are happy with the work before you leave.

Beautiful facility, quick service and courteous staff who updated the half-shaft issue.

I like the way service is scheduled. They start as soon as you arrive! My next service will be mobile! Theyre coming to me 😁

All repair shops should he this way!

Great customer service!

At last! A Tesla Dealership or service center

Leslie is great!!!

Because it have of lo

Excellent Service

Best SC ever