A question is never left unanswered. Very helpful.
Very poor customer service, and very indifferent staff. Manager does not know store policies. I tried to bring back a defective make up and I was denied bringing it back as they said it was their store policy not to bring back make up. They were no signs and it was not posted anywhere on the receipt. I had to go through calling the main office waiting on hold forever only to be told I was allowed to bring it back and they would settle things and call me back which they didn’t. So again two weeks later I called customer service in the main office and I was told after Waiting on hold for another 15 minutes that the store in Venice was supposed to call me and tell me that they would refund my money, which they never did. The next day I brought the item back and was met with a very indifferent and non-apologetic sales person. I will not shop there again.
Always very helpful and knowledgeable!! Thank you!!
My favorite professional beauty supply store in the area!!The staff is always friendly and helpful😍
Always love Cosmo
Great staff