When my medical coverage suddenly changed, I was left in a lurch without being able to afford prescriptions critical to my existence. CVS is the only pharmacy in town that carries my prescriptions in the brand form that my new coverage requires. It was a little bit of a hassle getting everything transferred from my previous pharmacy, but because of them - not CVS. The pharmacy Id been going to for three years stalled me with incomplete information that held me up and kept me from getting my medicine for over a week. I had to miss work for an entire pay period as a result.CVS were the only ones in town who told me how to talk with new policy company to get them to fill my prescriptions quickly, and once they were ready, I had the convenience of going to pick them up 24/7 at my disposal. Living in a rural town post-COVID, I forgot how much I missed such a perk.In all fairness, the overnight staff could pay more attention to their phone when it rings. For that matter, the phone system and the manner in which it is answered at all hours of the day could probably do with an overhaul. But for the tech-savvy, their website gives adequate information and pharmacy alerts are available by text message. Additionally, their are retail savings at a competitive advantage to most other areas pharmacies. Its fast becoming my area favorite. To avoid having the phone system become an annoyance, get a pharmacist to help you set up prescription text alerts in-store if youre not technologically inclined. Theyre happy to do so.

The employees at this location are some of the most rude, disrespectful people I have ever seen. They will hang the phone up on you about every time you call in. Managers refuse to talk to customers. The pharmacist is absolutely zero help. They would better off shutting this location down!

Wow! This place is a joke! Omg! Only left one star because I had to in order to write the review. Terrible is an understatement! I just moved to Valdosta from Tampa. What a wake up call that pharmacies can be this bad! I have to use CVS because of my insurance, but I will drive to a neighboring town before I would go back here! Come on corporate!!! A lot of bad reviews! Fix your store or close it down.

If its not one thing its another with this pharmacy. If you have to call, youll be waiting on hold for at least 45 minutes **or more**, rude staff, and i always have to have every prescription sent in by my doctors at least twice, sometimes more because its Not in the system (and its not just 1 doctor...its all of them!). Now Ive been waiting a week and a half for a prescription to come in and i was just informed no one ordered it and it might be another week! If you can go to another pharmacy, dont even bother with this one. Its just a headache every time you go in, and getting your meds is like pulling teeth.

Terrible place. The pharmacy staff is extremely rude and… how do I put this delicately… seemingly uneducated or, aka, terribly stupid. I have had my prescriptions sent here for years, the only reason being that this pharmacy is open longer than local pharmacies, and I have to work during the day so it’s the only one that I can get to when I’m off, but I regret this decision every time I come here. However, this will be the last time I put up with this. I hate it here hate it here hate it here and will never be back.

Worst pharmacy I’ve ever used. I only gave the one star so I could leave this review. Customer service definitely isn’t non-existent, it’s atrocious!! More than three hours to fill a single prescription is absolutely ridiculous when they have at least 12 people working behind the counter. I would highly recommend switching to The Medicine Shoppe. They are wonderful over there, friendly & fast. CVS should close this store down or at the least re-train their staff to actually “do their job”!

This is the worst drug store Ive ever dealt with. I had 3 prescriptions sent here from my home doctor, got notifications that all were ready. 1 was ready. Another trip down from Cecil... again we dont have the 3rd. After waiting about 20 minutes, the got it and it was $183 for 90 day supply. I needed it so took it and left. I found that every other pharmacy was either $16 or $24 for the same prescription. I returned with the bag still stapled shut and the bottle obviously untouched. I asked can we make this a 30 day supply instead of 90. The girl ripped the bag open, removed the bottle cap, broke the seal then said NO, we cant take any medicines back. As far as Im concerned, they STOLE $160 from me. FU CVS! I wouldnt buy a Bandaid from you if I was bleeding to death!

The ABSOLUTELY WORST PHARMACY EVER! Drive thru is like a 30-45 minutes wait. Then measuring tool they DO NOT give it to you AT ALL, you have to make MULTIPLE trips for something thats suppose to be in the bag already ESPECIALLY for medication for kids 😒!!! Lets not talk about the wait time on the phone & THEN when they do pick up, they catch an attitude or get smart when you ask for one and suggested a teaspoon or measuring cup to give my kids!

Never again. Understaffed. One Rx filled within a couple of hours. Other one finally filled almost 12 hours later - App and computer system useless for updates. Being open 24 hours is not a benefit for this location as horribly as it is run.

Great pharmacy very polite staff

Worst pharmacy Ive ever been to, horrible service they should be ashamed

They gave me someone elses prescription by mistake and my prescription was not in the bag. I called to inform them of the error and waited on hold 27 minutes. The person who answered the phone was rude, acting like I was bothering her.

They managed to lose my prescription 6 hours after telling me it would be ready in half an hour. Horrible experience.

Pharmacy techs are extremely unprofessional, and very sarcastic.edit: Walgreens pharmacy right down the road was excellent, 5/5 would recommend

The service at the local pharmacy is horrible. I received a notification on my CVS app that my medication was filled on 12/4/2020 and got a call from my Dr the same morning that the medication had been called in. I went to pharmacy on next day the pick up my medication 12/05/2020 to get it and was told the medication was not called in by the doctor’s office. I was then told I could be given 3 pills to get me through until the issue could be worked out on Monday with the doctors office. After going back and forth with Peggy for several minutes, the line backed up and several people were waiting. Peggy then asked me to leave and come back to get the 3 pills. Upon arriving at the store I was informed by Peggy that she attempted to call me to inform me that they did not have the medication in stock. This is unacceptable. Had I not gotten the message on the app that the medication was filled I could have reached back out to my doctor’s office prior to the office closure on Friday now I’m without my medication. Do better CVS. If anyone know how to contact cooperate please let me know.

So my family and i just left the ER so this pharmacy Tech comes out and says the system is down and to call back. So a few hours go by and i decide to call because i live way out in the county. When i asked was the system back up some women with an accent yelled yessssssssh! And then hung up. So i call back but by mistake on line 2 option she grilled me saying ARE U A DR? ARE U CALLING FROM AN OFFICE? IF NOT DONT CALL THIS LINE AGAIN! Im very shocked that someone like she was actually working to care for someones health needs when she act as if she didnt have a care in the world. My son is still in pain as i write this review. I cant give u stars when you got rotten tomatoes to be thrown at that service.

They have the worst workers in the pharmacist very rude don’t give you time to finish the reason your calling. Been waiting on them to transfer a prescription for the past 4 days. They lie about transferring prescriptions never will not do business with this company again. My mom had to get admitted back in hospital due to the UNPROFESSIONAL WORKERS at CVS not transferring her prescriptions and still have not transferred them.Needs to be SHUT DOWN!!! Workers tooo busy trying to be cute instead of doing there jobs. Don’t call unless you want to be on hold for an hour or more.

The store is nice and organized. The customer service is TERRIBLE!!! The pharmacy workers are excessively rude. One specifically yelled at me for smoking a cigarette which I was putting out when I pulled up to the window. She also told me loudly and repetitively not to drink alcohol with one of the medications I was picking up. One time telling me was enough. There was no need in yelling it and saying it over and over again to the point the other pharmacy workers were looking at her like she was ridiculous. I will not be returning to this place!!!

This was the best experience I could of had today. My brother was released from SGMC today. He has a heart condition, and after the other drug stores were closing early, it was a great relief, to go to this store and get his medicine without any problems. Hats off to them for great customer service, and the caring💯💯💯

Worst pharmacy. Staff is rude. My physician called in a prescription and three days later they claimed that they never received it.

This place is the worst Pharmacy they always have a nasty attitude and they always take at least three hours just to get you something as simple as Tylenol just lazy and rude

This pharmacy is absolutely amazing! I know in the past there have been issues but now there’s a new manager and I cannot say how incredible it is to go here. Never again will I ever use another pharmacy. The staff are so polite and professional and truly go the extra mile. One of the techs even looked up a coupon for a gentleman in front of me that could not afford his medication. This is what we need more of! Keep up the great work!

I normally use Walmart but they didn’t have what I needed so I drove around to a few different pharmacies before coming to CVS. Well I went thru the drive thru on a Monday to drop it off and the pharmacist told me it’ll be ready later that day. Well I didn’t need it until Wednesday morning before my appointment. So I called Wednesday morning to make sure it was ready bc I didn’t wanna make a blank trip, the pharmacist told me my RX had been misplaced 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ I was livid and furious! Do not use their pharmacy. It’s the absolutely worst. I’ve always heard bad things abt them & this just put the icing on the damn cake 🙄

Honestly Ive had great experiences in person, but I am now trying to get a hold of them on the phone and it is so excruciating. It is completely ridiculous to be on hold for an hour. 1. I know theyre never too busy to answer the phone for an hour (Ive been there a lot in person). 2. I always hear the phone ringing at least 20 times in the 10 minutes Im usually there for my prescription. Nobody even moves. I didnt think it would be this bad, they obviously just care about appearances, not actually helping customers. Ridiculous.

Usually I have a great experience but tonight was the Worst drive through experience ever.. Took their precious time and didn’t acknowledge me until 10 minutes of waiting at the drive thru. Luckily nobody was in the car half dead.....

My husband had to return 4 times to get a simple bottle of cough syrup. 3 times he was told to come back at a specific time and it was still not ready. This place is so poorly run. Strongly advise going somewhere else.

If you need life saving medications get them elsewhere. You will die in line waiting to pick up your prescription after you sit on hold for an hour on the phone to find out if the medicine is ready. Then, when you get to the top of the line they will not have it ready, tell you to come back in and hour so you can wait forever again.

Awful place, EXTREMELY SLOW. Also if you try to call them you will be on the phone for 2 hours, this needs to be brought up to a managers attention on how your customer service needs to change. AWFUL

They are as rude and my hold time is now going on 39 minutes. The girl on the phone is so short and rude and unsympathetic in the rudest way. I will NEVER use CVS due to this experience. If one is like that then the rest of them are because they obviously dont do anything with employees ruining their business. Go work somewhere that you wont have to deal with people. You should hold a job in a cubical and nothing else. 40 minutes for that....pooof gone baby gone!!!!!!

I don’t leave bad feedback generally, but I was just told that my insurance was not valid(even though I have used it multiple times today and this week) and told I couldn’t pick up my prescriptions even though I picked some up the following day with no issue. I believe the insurance information was transcribed incorrectly but I wasn’t even given a moment to ask to verify anything. I tried to ask how much it would cost to pick it up myself the man gave me an attitude saying how would he know when he’s been on the phone the whole time and then he hung up. I understand jobs can be stressful and especially dealing with with insurance but this was just really uncalled for tonight and super frustrating. Poor customer service all and all.

Don’t use the CVS app to pre-pay for your prescription. They don’t know how to do the process of getting a prescription this way. I’ve gotten nothing but bad service. One time a worker just walked over to another register and told the next customer to step forward. She didn’t even ask someone else to come over and see about my issue. This place really needs to get their act together!!!

The staff at the store are VERY helpful and i want to say thank you! Also thank you members of pharmacy for filling my families prescription when you are clearly unhappy, over worked, and understaffed! I wish every employee here the very best and keep up the good work!

Dropped off my sons prescription at 9:30PM. They told me it would be an hour so I took him home for bed. Next morning it still wasnt ready. I was in the drive through and they told me I had to go inside just to give them my sons insurance card which they should have had on file. They were holding his prescriptions in their hand but wouldnt give them to me. I had to leave because I couldnt stay inside for an hour while they were fussing with his insurance. Was finally able to go back that afternoon and get it through the drive through. No one ever apologized to me or told me what was going on. I will never use this pharmacy again. Just because its 24hours doesnt mean they actually do anything at night time.

Always get a lack of service when I c ok me in. They always seem to ignore and wait on somrone else instead of me. Im not sure if itls because they no some people are on medicaid and cannot afford the rates and the co- pays. Sometimes they need to be more patient and understanding with the people who are not as fortunate as others they ought to be more humble to their customers and less a spur of critic when someone comes in.

I dropped off a prescription here at 9:30 A.M. I came back 2 hours later it still wasnt ready. I waited and came back later that evening and it still wasnt ready. I called the next day and of course it still wasnt ready. The woman I spoke to in the pharmacy said it had not even been entered into the computer. Ive never had an issue with any other pharmacy like this. This is beyond ridiculous. Im going to walk into the pharmacy. If my prescription is not ready Im telling them dont even bother. Ill get it somewhere else.

I cant say I wasnt warned by the doctors office before going here (I was not local and asked for advise on where to get my meds filled) the nurse plainly said they are slow...well I just had to find out...she didnt lie. There was no sense of urgency and the employees were hanging out and conversation meanwhile customers were standing in line waiting for advise, getting meds, or dropping off prescription...consistently heard pharmacy call line 1 and seemed like no one answered the phone...stay away and please dont call, they are busy chit chatting with each other to do anything

There are 5 people behind the counter. I dropped my prescription off at 5 and it is now 7. It is still not ready. You see no smiles behind the counter. Im also talking to a lady who put hers in at NOON and it still isnt ready. Another man is at counter whose doctor called his prescription in this morning, still not ready. Someone needs to come in and train these people properly. Im usually not one to complain but when I have a sick toddler needing medicine I cant wait hours for medicine. I get they get a lot of medication in but you would think it wouldnt be that long.

Worst pharmacy ever! They never answer the phone. Dropped my very sick sons medicine off and still wasnt ready 3 hours later. Called to follow up when it would be ready. Guess what they never answered after waiting for 15 mins!!!! Worst service ever! I actually didnt have the medicine until I waited for 6 hours and I had to go wait in the store for an hour. I dread having to get any meds from here but my insurance forces me to use them.

Honestly everyone complaining doesn’t understand how a Pharmacy works. They’re hard working people and my experience has been all around pleasant in terms of customer service. Considering it’s the only 24/7 pharmacy, there’s high demand and volume that CVS corporate needs to acknoledge— but the problem has never been with the staff. Good job to the people who still work there after all this.

This place is appalling. The worst customer service I have ever experienced at any CVS, let alone any pharmacy. Are they incompetent, or do they just not care or has managment decided adequate quality Staffing is simply not necessary.If you can go anywhere else, do yourself a favor and go!

If I could use 1/2 star, I would. So unorganized, cant get prescription info correct and someone put the FAX on their VOICE phone number, so you cannot even call them!! They definitely dont care about getting or keeping new business.

Customer service here suxs. They rarely have your med ready EVEN when they call or text you that it is ready. The phyarmacy staff is like a bunch of robots incapable of thinking outside box and using common sense. I think in order to work in their pharmacy you have to suspect everyone to be either a convicted criminal, terrorist or suicidal.

Atrocious, the pharmacy is atrocious.

This place is absurd. Misplaced scripts, hours to refill or fill new meds. Online will tell you things are ready and filled when actually they are out of stock. Staff is rude or they dont care at all. I transferred and am in the process of transferring my familys scripts as well. This place used to be the go-to pharmacy. Its the dont go to pharmacy now. Had to give 1 star to post, but they arent even worth that.

If I could write this review without giving any stars I would. So disappointed in the quality of customer service. It took over a hour for me to just drop off my prescription and another two hours when I arrived to pick it up. When arriving to the window it took a whole hour for anyone to even greet me and take my name to even pull my medication. Then it took a hour to find my medication. No sorry for your wait, no were backed up at the moment, nothing. This is at 10:30pm so they werent very busy. Being open 24hours a day does not mean people have all day to wait on a prescription that has probably been filled hours before before being picked up. I will never use CVS pharmacy again!!! I rather pay for the medication out of pocket than to waste my time waiting on them just because they take my Medicaid.

The pharmacist John was kind to fill my script quickly. I love this place for staying open 24.

Not impressed with the pharmacy. Something always seemed to go wrong every time I used them therefore I changed to Walgreens. Which is slightly better but not a lot.

Everytime I go up there its a multiple hour ordeal. Sometimes i cant get my medicine for days because of how slow they are or are out of my meds. The people do not answer the phone much and they act like they cant find the prescriptions that my doctor send over. They have too much business for one company due to taking on all the medicaid customers but that doesnt excuse their lack of professionalism and ability to serve. I just tried to call and got hung up on TWICE after waiting 20 minutes each time.

I dont know where to start, this place is understaffed and the staff that does work there does not seem caring at all and works very slow. They will lie and tell you that your doctor did not send in a prescription when you sat right there and watched the doctor send it in for yourself. They will lie and tell you that it will be ready in 30 minutes and you come back an hour later and its not ready. They will short you on your medicine -I had a controlled substance that I went to pick up one day early because I was in town anyway and they would not let me have it -I had to come back the next day to get it, then when I got home And counted my pills they shorted me two pills. I do not recommend this pharmacy at all and the only reason I use it is because my insurance company forces me to or they will not cover my prescriptions so I am faced against a wall I have no choice --very very disappointed in CVS.

The negative reviews are beyond true. I am an understanding person and see that this staff is busy but they are also painfully slow and rude to everyone. I dont think this is a staffing issue because, as others have said, there are always plenty of people standing around doing nothing behind the counter (except sneering at customers who dare need help and complaining to anyone within earshot that theyre so busy and theyre the only 24 hour pharmacy, etc.). I travel for work and happen to be diabetic and I really didnt want to lose the flexibility of filling insulin at any CVS around the country, so instead of changing pharmacies, I filed a complaint about the wait times (after two months they couldnt fill a single vial of insulin). The manager of this store ignored corporate requests to contact me. That should tell you everything you need to know. Just save yourself the trouble and go elsewhere.

Horrible customer service and rude pharmacy staff. Made FIVE visits in a two day time frame to pick up one prescription. Still was not ready.

CVS Pharmacy CEO do you care about reviews at all? The wait is over ridiculous. Thats whether youre in store or calling in at this location. The dictionary needs to create an entire new word!! This has been going on for quite sometime now. Fix it!

The only good thing about this store is the fact it is open 24/7. every time i come, i am waiting forever when no one else is in the store. I tried to call and check on my prescription and was on hold for 45 minutes. FORTY-FIVE MINUTES. so i hung up and called again. and was on hold for another 15 minutes. Im sorry, but no one is that busy. and if so, at least pick up the phone and apologize for the wait. I had to call again at 10pm at night to ensure i wouldnt be waiting and i got the most disrespectful girl answering the phone. She hung up on my twice when i was in the middle of talking. So whoever worked Sunday, April 8, 2018 at 10pm deserves to be fired. i have never written a review before and am outraged by the fact someone would hang up on a customer TWICE. i HATE THIS CVS AND HATE THE WORKERS. Hire qualified people who were raised properly.

This place is a joke in the pharmacy!!!! 6 hours and scripts not filled.....waited in line over a half hour to be told not ready yet! DO YOURSELF A FAVOR GO SOMEPLACE ELSE, PAY MORE JUST DO NOT ACCEPT THIS KIND OF SERVICE!!!! Very dissatisfied and disappointed in service like this!!! Wish I could have given them a -10 for there lack of service...

If I could give them no stars I would. I spent 4 days calling the pharmacy and was left on hold, by the automated answering service, for over an hour several times. I called the front of the store and left my name and number for the pharmacy to call me back, no one ever did. After 4 days of receiving, by far, the worst telephone customer service someone answered the phone only to tell me that they basically lost 2 of my prescriptions, that my doctor already confirmed to me that he had electronically sent to them the month before. So not only are they incompetent when it comes to answering their phone but they are also incompetent when comes to keeping track of customer prescriptions. There is nothing I hate more than having my time wasted. Had they answered their phone, within a reasonable time, I could have contacted my doctor and had this situation sorted out. There is no excuse for this and I have contacted the corporate office and regional manager, not that I think that it will do any good because I am sure that they are just as useless as the staff at this store.

Longest wait Everytime. Only one counter open always with at least 10+ people in line. They just do not care about opening one more counter. Never try to pick up during lunchtime.

Ive been on hold for 30 minutes. Stayed on hold for 15 minutes before leaving the house to come and get a prescription filled. The line is ridiculous!!! Now Im sitting here, still on hold, waiting on 15 or more cars and its a Monday morning. NEVER CALL THEM. THEY WILL NOT ANSWER. This is my SECOND time being on hold for almost an hour before giving up.

When dropping off my childs monthly prescription, I ALWAYS ask that the drug coupon be filed in conjunction with our insurance. Maybe 1 in 4 times they get it right! Somebody is just not paying attention and doing their job!

The worst customer service Ive ever experienced any where. When you have to go to this cvs to pick up your meds, do not have anything else planned for the day , you Will waste a whole tank of gas in their drive through.

Restrooms closed. Sign should be outside before you go in.

Takes forever to answer the phone. Losses prescriptions frequently from multiple doctors. Nothing is simple or easy and everything takes to long.

Other CVS stores are much much faster and better staffed as in MORE staff. I think that the staff is so overwhelmed because they need more people working in all areas of the store.

This is literally the worst CVS Ive ever had the displeasure of dealing with. Between losing medications not filling orders and the long wait times all while the morons behind the counter sit on their phones and stare at you like youre inconveniencing their terrible little lives. Ridiculous.

This store is consistently dirty inside and out! Over flowing trashcans outside, trash in parking lots and no exterior lights in the front of the building and is dimly lit in the parking lot. This is a safety issue. The atm has never worked when I have gone there. There is one cashier working the front with lines of 5+ people. Stopped getting my prescriptions there a long time ago after excessive wait times in the pharmacy. No thanks!

Store rating: 3 starsPharmacy: I wish I could put 0We never have a issue w getting out the front end, but their customer service and attention to their guests is mediocre at best. Also communication between staff seems to be slacking as well (example: 1 said money order system is down, while the other says its not)The pharmacy I had my dr send scripts over to the Pharmacy at 10am, I called when I got home to see if needed my insurance info, so could find out copay, since if cheap could pick up that day otherwise would have to wait til the next when paid- after 2 HOURS of waiting for someone to pick up, I get told they cant process it over the phone cause they are too busy and to bring it in. Today at 10am (24hrs was sent over) I brought the card in, went thru pick up line, only to be told couldnt put insurance in there and had to go wait in drop off line, get thru the line over there, and its still not ready! In fact they havent even started on it.People who have got your scripts are ready texts, are being turned around and told they arent.Disorganized is an understatement. The customers are far from valued here.

Ive had enough, were changing pharmacies after I get my meds today. Refills stay in in process status for DAYS, like they deliberately wait for you to show up to fill the script. And fat chance calling ahead to let them know youre coming, Ive been on hold for over an hour before and no one ever picked up. They are horrifically understaffed. Go literally anywhere else, this place is the worst of the worst.

This is the worst place to get meds filled. They are so rude! They told me it would be 45 minutes after the meds were called in three hours prior. Ok. A lot of people are sick. I can understand that. After realizing that the Dr prescribed two meds that my son already had at home I got back in line to have them put those on hold. This was after I had been waiting 40 minutes. The cashier tells me at this point that I need to update my insurance info. I step to the next counter to get this taken care of. Got everything straight and that person tells me that the order was just put in and it would be another 45 minutes. Meanwhile my 13 year old son is coughing so bad that he is throwing up in the parking lot. This place is a joke

I think this is more of a being understaffed issue. 20-25 min wait time on the phone. EVERY TIME. The staff is typically pleasant and apologetic with the exception of a few who are probably over worked and under paid. I understand the logistics of a pharmacy and that it can be very overwhelming; however, only having 2 techs and 1 pharmasict on staff during the busiest hours is absurd. I truly feel for the employees. Please get them some help. We’ve given them a year and multiple chances to get it right. Done at this point. But again not because of the employees but due to the fact I know CVS can afford to employee more than 3 people at a time.

One star is too kind for the pharmacy. As we stood in line for an antibiotic for my moms EYE, the staff blatantly ignored the calls. We had tried calling the whole day and never got an answer and I now know why. Poor pharmacist was stretched too thin , while his technicians were standing around on their phones eating food with over 10 people in line, phone ringing off the hook, and drive thru backed up. I DO know what it’s like to work in a pharmacy and I will be filing a complaint with corporate. They claimed they did not have her prescription and that it was never called in but offered no solution to further reach out to her optometrist and see what the problem was- they just turned us away. This was AWFUL.

Charlie in the pharmacy is just a mean person. He isnt friendly and isnt on your side. Dealing with doctors and insurance is enough of an ordeal, the last thing we need is another hurdle in the process. Besides Charlie, the rest of the staff is decently friendly but the store is disgusting. The chairs by the pharmacy are stained and probably filled with lice. The bathroom is dirtier than most gas station bathrooms Ive seen. Do yourself a favor and drive 0.2 miles down Ashley street to Chancy Drugs (theyre great).

They misplaced my prescription so I had to come back. They told me it would be ready in another hour even though I dropped it off 2 days prior. I waited for two hours in front of them and asked for it after an hour had passed. They said they filled it and I told them they just told me to wait an hour for it and explained again that I only received 2 of my 3 prescriptions. Again. They filled it but misplaced it and searched for about 15 mins looking for it, found it, and never apologized. I don’t know if they need more staff, because there was a lot of people behind the counter, or if they need better trained staff. I’d prefer to find a new pharmacy instead of wait around for that. There were other customers who were sitting just as long as I was.

Worst customer service in the pharmacy that I have experienced since moving to Valdosta. Staff is rude to customers and do not seem very well trained. Both times I came in they had issues. Once it was running insurance and the other was arguing with me that I didnt have any refills even after I explained it just needed to be transferred from another Walgreens out of state. Will be finding another pharmacy. Youve been warned.

Worst Pharmacy in valdosta for every reason imaginable. You dont have to take my word for it, read everyone elses comments.

Slowest pharmacy ever! Plus, they would tell me a prescription would be ready by a certain day and time and then after waiting in line, they tell me it’s not ready. They’ve wasted so much of my time and energy

Been trying to call for an hour. Someone keeps picking up the phone and hanging it up on me.

Worst service ever. I’ve called numerous times over a course of 2 days and no one will pick up the phone. I waited on the phone for 30 minutes and still no pick up. Switched to another CVS, will never use this one again!

When i first started going to this cvs a couple years ago, it was great. Super awesome customer service. Shelves stocked and nice. It has gone completely down the drain. Horrible customer service. Everyone is ghetto. Shelves are dusty and gross. If you have a prescription DO NOT GO HERE. You will wait 10000 years to get it. And they’re soooo rude. Switched to Walgreens. Will never be back to cvs. Unless there’s a great couponing deal of course.

They are very rude they did not want to fill a prescription due to the color of my skin and my 5 yr old daughter needed the asthma pump

Called for a refill at 5pm..was told it will be ready the next day in the morning which was fine with me. I arrived at 2pm the next day and they havent even started to work on it.I spoke with the manager, she said its best to just come in the store to place a order.My second trip here, there are 10 people in line, phone going off saying 6 pharmacy calls, apparently no one answers the phone here. This place is a mess. I understand the workers being busy, but this is unacceptable, wait an hour for a prescription refill? Corporate needs to mystery shop this place and look over the process here . I will be taking my business someone else, 2nd time coming seeing the same chaos at the pharmacy. No wonder it has a 2 star review.

Worst Pharmacy ever!! Our insurance forces us to use this place. Hopefully next year it will change.

I called needing my heart prescription and didn’t try to help me at all . Just hung up the phone and called again the person in the other end said we ain’t got it . CLICK . I rather drive farther down the road to another pharmacy in another town than dealing with that type of lack of compassion .

I’m extremely disappointed with the service that I have received from this location. I submit a refill request a week ago and was not made aware of their inability to obtain my prescription until I showed up on Tuesday. I have been disconnected twice to get an ndc code to transfer my prescription to another pharmacy. The associates at Walgreens and rite aid were very helpful helping me find information on a suitable sub which ended up being sent to cvs again (it’s a preferred pharmacy with my insurance). I called during my lunch break today to find out when the prescription would be ready. I was told it would take an hour to fill my prescription. I called ahead again before leaving work to find out that this location is unable to fill my prescription again. A courtesy phone call could have been made from a cvs associate to let me know that my prescription couldn’t be filled within the timeframe they set. This was the last strike for me. I’d rather spend more of my money at a non preferred pharmacy like Walgreens or rite aid because my experience with their associates these last three days were most meaningful because they actually provided solutions to make this inconvenient time tolerable.

The Pharmacy actually refills my meds at cheaper rate with my goodrx coupons. Love it.

The wait is horrible....if there was another 24hr location in town...I would definitely use it👎🏾

Terrible. The perfect environment to become ill. e.g. sick. SmhToo stagnant

Im only giving a 1 star because its as low as I can go! Ive yet to have one of my kids medicine filled within 36 hours despite how severely they need it! I always get the same excuse of we are way backed up! Im over it! I WILL NOT use this place again!!

Nice clean store, never had any problem with cashier associates at the front of the store but pharmacy Tech was a little rude as we went to drop off our prescription. Hope this will be a little different when we pick up.

After taking my daughter into after hours due to accident, & spending 2 1/2 hours there , we weee released and they suggested we use cvs due to it being after 9 pm, and cvs is open 24 hours, we drove straight over , as we walk in another potential customer is in front of us, also walking to pharmacy to drop off script to be filled , at this time there may have been 5-6 customers in the entire store, with at least 3 visible employees in the pharmacy area, one of the other customers was also from the same afterhours clinic, anyway we stood & waited( myself & customer in front of me) , we stood & waited, we continued to stand for at least 10-12 minutes, we watched one employee ring up a sale of a single customer, another working off in the back, the pharmacist appeared to be walking in our direction a couple time, but never did, we continued to stand aimlessly, for any acknowledgement, any greeting, anyone to say, hey we will be with you all in a moment, anything but they totally ignored us.After a few more minutes, the other couple got angry and walked out , I stood there for another minute or two, while I googled other pharmacies, this CVS pharmacy is totally unprofessional, terrible customer service, they dont need my business, and they wont get my business, so wuthmt daughter, hurting still waiting in the vehicle, I left, as well, and I will get her meds tomorrow from a much better pharmacy that values my business,I would encourage you to do so,Also!!!!

This Pharmacy Has to be the most underfunded, incompetent, and disrespectful store in the CVS portfolio. CVS need to restructure this store from General manager down.

I went in CVS today and the cashier with the rose tattoed on her ring finger had no customer service. She actually was agitated that I wanted to know prices before she ra g them up. She also didnt want to taje the time to see what was on sale even though I told her the tags on the shelf said different. Wont go in there again....if you work in customer service and dnt like to help customers find another freaking job.

On hold for THIRTH FREAKING MINUTES!!!! STILL NO ANSWER! NO CUSTOMER SERVICE AT ALL! More like customer annoyance.

When my Husband was released from the hospital on a Sunday afternoon with prescriptions, our local pharmacy being closed on Sunday, we told the Nurse to send the prescriptions to CVS on Ashley [very close to the hospital] The pharmacist Mrs Vishua Patel was rude, RUDE. I am 77 YOA and refused to be treated that way. She lacks the grace and manners of the Ladies of Georgia. Anyway we went to Walgreens and got the medications. Thank you Walgreens.

They are super slow and they take all day to fill a prescription (I had asked for it at 10am and picked it up at 7pm and it still wasnt ready). also I came to college in Valdosta and I had asked for them to transfer my medicine to this cvs THREE times and once I showed up to pick up my medicine it wasnt transferred and they are super slow

If I could give this place zero stars I would! The place is filthy! Rude cashiers! Pharmacy is terrible! I hate that Walgreens doesn’t have my medicine I need because I’d never come to nasty filthy CVS!

Worst pharmacy ever! they take forever to fill a prescription, have very poor customer service, and rarely answer the phone. if you choose to fill a prescription here, you will regret it.

Scheduled a pharmacy pickup, got there, stood in line for 45 minutes, just to have them tell me its not ready.

I wont be returning to this location. Ive had to update my insurance information 3 times because apparently it wasnt saved the previous times. Ive stood in line (many times) for over 15 minutes at either the drop off or pick up location because you can only complete certain tasks at certain stations, and I can only assume that only certain employees are allowed to work these stations given the fact that there will often be 4 or more people in one line, with no one in the other line, but no other employees ever come to assist. The final straw was that my husband was supposed to have a medicine filled and I was told it would have to be ordered but would be ready the following day at 6pm. I returned the following day at 7pm and was told it hadnt come in and they didnt know when it would be there. The next day my husband called to transfer it somewhere else because this is a pretty important medication, and he was told that the medicine HAD come in the previous day and they would fill it for him. I show up 3 hours later and guess what, they didnt even have it in the queue to be filled yet. Im tired of the complete lack of customer service and unorganization of this location. I will take my business elsewhere.

THIS store is TERRIBLE - I have been on hold for 1 hour and 8 minutes - freaking joke! STAY AWAY

Waited 2 hours for medicine only for them to tell me that one was unavailable and the other wasnt being paid for by my insurance! It was my very first time going to this pharmacy and trust me when I say I WILL NOT BE GOING BACK!!!

Rude people, insane long waits, they screw up every script with nearly 100% frequency, and the place is just dirty. There is one black female who has been great to us but besides her, everyone is rude as sin!