This store has a nice clean feel to it with a friendly staff and order pickup location. Everything is layer out well with nice clean recognizable directions.

Its Best Buy.Still having distribution issues but not really their fault.

Great place. Just most of the stuff is out of stock

Jay is THE MAN when asking for help to learn how to use a new product. He knows his stuff!! Hes also very patient, thank you again Jay for that. And polite, respectful, and very funny too. I will be back, Best Buy, and will ask for Jay again. If hes not available, I will hope the other employees will give the same customer service and support, or at least come close.

Walked in with my grandparents and my husband and my son in a stroller and they definitely kept their eyes on us. We went in for a vacuum and the guy helping us literally stayed near us the entire time. Its like they assumed us and our 80 year old grandparents were going to run out of the store or something.

The staff was awesome. We were exactly 💯 sure of what we needed. So we had 7 different items in our hands...the youngman helped us figure out what we needed. He laughed at us/with us, didnt rush us, explained things..just a great experience.

All employees here are nice and kind, they always show a smile while helping you, especially if youre into gaming, and computers, they know what they are talking about when it comes with computer parts, very helpful staff and never afraid to ask you if youre doing alright or if youre looking for something.

They have some good stuff. They piece match with Amazon but had to be exact match down to the color. Shrugs?

Typical best buy. Clean and well staffed

I would have gave them a 5. But the store is kinda small, and has a limited inventory. Otherwise everything else is very good. Especially theyre quick and attentive service at the registers.

The guys in the front of the store were so friendly and welcoming, I will go back to this Best Buy just for this reason. Its a rare thing to receive great customer service!The cashier girl/ lady was not so nice.. she was quiet rude to be honest.. after ringing up, she turned her back and said your receipt was emailed to you and didnt offer to give a paper receipt.Good thing I didnt need it..

Love this place but they dont have any drones and other electronics that they normally have, I hope its temporary 😁

Everything is good and looks nice, just wish that everything wasnt jacked up 100% from its online price

Hmmm....I do like Best Buy, their staff is super helpful. But, I can usually get an item that is quite a bit cheaper at another store. However, whenever I buy a new laptop ( I have bought 5 of them), I always buy them here during one of their sales!! And, I always buy their one year program, where you can bring up to three devices during the year, if they need to be looked at...

Wide variety of electronics on display. Extremely helpful staff.

The inventory online actually matched what they had in the store, so I was able to make my purchase. The two stores I visited before going to Best Buy both indicated online the item was in stock at the store, when it wasnt

Fast curbside service and done in a few hours.

Always a great place to find what you need for Back to school electronics!

No next gen consoles. Onle online and thats if you get the notice.

Great location, Clean Store, well stocked, Friendly & smart helpful Staff, decent prices also.

It always a good thing when they have what I need in store.

I like this Best Buy a lot. My old home store In Fairfield was really nice but this one just feels a bit better. The employees are very helpful and knowledgeable, and other than some restocking issues(items sitting in the same place for weeks if they dont sell, nothing seems to get shuffled or updated) I dont have any issue with this store.

Convenient location. Easy to find items. Friendly, helpful staff.

Always have great customer service. Gentleman in the phone section with gold glasses is always very professional and helpful, A+++++ service. Give that man a raise.

It still works great for a 🚶 walk in

Somewhat helpful. Didnt have what I wanted

These guys have been wonderful! We bought our fridge, washer, dryer, and deep freezer from them. Theyre very helpful and have some good prices! I cant remember the young ladys name who helped us each time but shes amazing. The employees are very helpful. I would definitely recommend going here for your appliance needs!

I go to Best Buy to see what they have on sale or the different deals. They have good sales on the big ticket items. The employees here are always super nice and always ask if I need help with anything. The only reason I give it 4/5 stars is because they never have a good selection of tv series here. Maybe it’s Best Buy in general. I’m a millennial that likes to buy things in brick and mortar stores not online.

Great service. Staff did well to help me with what I was looking for.

Good place to buy stuff. Low staff not the best service like before.

GREAT place t get a Cell Phone!!!Their sales people are Fantastic and Very Helpful!!!I would recommend speaking to either Christina, Jenny, or Ashley in their Mobile Department. Theyll help you out and get you what you need.Definitely going back when I need to upgrade our phones, again!

Great solution for e-waste recycling

I had to find help to answer a quick question. All employees were standing around front of store

To purchase a plug in Charger since some cellular service dont provide the plug anymore.As much as we pay for these cellphone 📱 devices it should with one!

Everyone was helpful, wise and on task.

This place is awesome, they dont always have exactly what you want, but they always help you anyway.

Dustin (manager) was the most disrespectful associate ever for all the times I have been to Best Buy. I have purchased literally thousands of dollars here and the disrespect we had today was shocking. I went with my friend to exchange a TV (for the 5th time) that was brand new and every one had issues. Tried different brands and I dont know if its just bad luck but in the end, it’s not the customers fault for faulty TVs. This Dustin “customer service” rep tells my friend that he’s tired of helping her with this situation and told her “this is the last time, don’t come back and ask for anything again”. We simply just wanted a working TV and not having to come back (since September) for exchanges. Even if it is not possible to do another exchange or whatever reason, gives no Best Buy employee the right to be a disrespectful human being, especially a so called “manager”. I no longer will be going to Vacaville for Best Buy, I’d rather drive 3 hours in the opposite direction to get better service from respectful associates. Have a blessed day everyone! Don’t let rude people win!

Nice store. Very helpful staff! Im glad this place is here!

The gentleman that helped me was so much more helpful than I have ever had in the building EVER!!! the last time I came in I ended up going to fairfield cause the service was terrible so thank you mister I appreciate you!!

Ordered Stereo and all the other stuff to install in my 2010 Mini Cooper, scheduled installation at Best Buy in Fairfield because Vacaville doesnt do it. Installation was scheduled over a month out so I waited and waited. Showed up on my scheduled appointment day and they said they could not install the stereo because they have had problems getting it to work with my system. Thanks for making me wait, anticipate, and then be let down. Didnt even try to call me!! Poor service!!!

Stopped in to pickup some blue tooth speakers, they had what I was looking for and service was good.

Little bit of a wait but I was able to get the items I was looking for. Sales associates were very nice.

They arranged it the same. But the customer service Vacaville CA is best compared to Fairfield. Fairfield is the worst in customer service. If you’re in Solano I recommend Vacaville.

Super helpful young staff.

Great Selection and good customer service.

Great staff. Very friendly and helpful. Would definitely recommend this business.

Everyone is really helpful . Great customer service

Not bad, low on inventory

For friendly, knowledgeable service, ask for Jesse!

Waited 2 hours for help just to buy a phone. After waiting they said they were going on lunch and could help in a few hours.

🙂 Very knowledgeable, professional, courteous staff members. 👏 Store is nice and clean.

Their movie selection is slowly disappearing along with my motivation to go shopping in person.

We needed a new laptop cuz my girlfriends broke they got us a new right with hassle

Staff are friendly and will help if you cant find something. The gaming dept inventory is lacking compared to Woodland. Parking always available.

The selection is ok, it seems like theyre often understaffed though

Always underwhelming as far as product offering at this location in particular

Manager in the Computer area was great. Super helpful.

Best buy is definitely taking COVID seriously, so thats cool I guess. I like the remodel, everything looks more open and less overwhelming. The staff is always super helpful. Have yet to have a bad experience at this location.

The young man Cristian was fantastic and friendly! He even asked his supervisor if I could get a discount, and I did get one! Yeppie Yay 🤗 thanks 👍

Intention was to purchase a webcam, printer, and potentially Microsoft Duo if I liked it.No webcams to purchase, printer I wanted only was available if I purchased the $50 add on gray case, and no Microsoft Duo to sample.No associates approached to offer assistance, and only when I asked for help did they confirm they were out of stock. No offer to find another solution and/or order for me.Brick & Mortar is dying and this is an example why. Convenience is online if Retail offers nothing else.

Ordered a dishwasher for curbside pickup but the email link just opened the bestbuy website with no way to notify the store that we were on our way, nor that we were there. We tried to call but sat on hold for 20 minutes while en route. When we arrived there were several employees standing around chatting (we were still on hold). They did load up our washer reasonably quickly but when we got home and unwrapped it, we discovered it was badly damaged. Not sure how it they could have damaged it through so much packaging without knowing. Contact free pickup fail. Customer service nonexistent. Product damaged. Now I will need to incur additional cost and inconvenience to return this.

Looking for over stove microwave. Everyone very helpful.

Staff very accommodating n eager to help. Limited range of products.

The buys were not the best but certainly not the worst.

I was looking for Its a great Pumpkin Charlie Brown. The salesperson found the whole Holiday collection for me!!!. THANK YOU Best Buy

Prices are high in the store but online is suppose to be cheaper.

This trip to Best Buy was perfect.I found a mini usb cable using the best buy app. It said it was in stock in Vacaville. I found the cable actually in the store like the app said, which is hit and miss with Best Buy.There was no line, so I followed the arrows all the way to the front. There were three people working registers so I only waited a split second to be helped.I was in and out in less than 15 minutes.

The workers constantly ask if you need help, 25x in 20 minutes is seriously too much

Very friendly and helpful people. Clean store, do what they say they will do.

Bestbuy associates are normally wanting to help or constantly asking, sir, is there anything I can help you find, weve all heard this, but this time I felt like I was really helped and thats something you cant always find online. Thanks to everyone that helped my wife, I really appreciate that. Cheers 🍻.

Love Best buy! Could spend all day in that place just looking at stuff!! Their computersaid they had what I wanted some where in their store! I couldnt find it, but their employees searched and searched til they found what I needed!! Took a little time but worth the wait to get what I went there for!!!

Good service and decent prices

Andrew W was extremely knowledgeable and patient with us. He took the time to explain all the advantages and disadvantages of the laptop machines I was considering. Ultimately went with Lenovo because it fit what I needed. Andrew, you are a patient dude! Will be back

Five stars for Cristian. He was very helpful and deserves praise.

Friendly employees and items are easy to find tbe way the store is layed out.

Had my daughters apple watch in stock on the 23rd of Dec. 5 stars right there...

Never have an issue picking up items after pre-order.

They were so helpful and very polite .

Excellent customer service..but product we were looking for is no longer sold at store. ~Music CDs.

Staff working on commission is a tad bit pushy.....or maybe buggy is a better description. Sometimes I just wanna browse without being approached every 3 minutes. Otherwise, the store is great.

Excellent customer service. Knowledgeable associate helped us (thanks Nate!)

Very helpful employees and really good selection of products

Got a great deal on an LG washer, dryer pair, ThinQ model pairs to your phone, numerous cycle choices, had delivery and setup with removal of old units and all boxes etc. From start to finish, 45 minutes!

Great store with really friendly staff.

Ashley was wonderful. We bought 2 new phones. We know a little about using them. She set them up for us. Then answered all of our questions. Luckily it was a slow day in the store, she was able to spend several hours with us. When we left, we felt that we would be able to use the phones without any problems. Or if something happened that we did not understand, we could always go back & ask more questions. She is excellent in customer service.

Great store

Was able to get in and out quickly

I was cheerfully greeted and helped by security! Looking i guess out of place,. It just so happened that i needed the help and from there it all worked out and I got what I was looking for cheaper then the advertised price.

Horrible. Waited 8 minutes at the counter while their staff was standing around talking

SUV. In and out of the store within 15 mins. Great service and knowledgeable staff.

The people that work here are great. Some not so much but management handles it very well

The best place to buy electronics and devices.

I got a phone from them (Note20 Ultra 5G). The phone made a rattling sound & broughtit in there person said it seems to be a common thing on Google..said it was the camera & said I had till the 29th to return it & there own website said the same. So I ended up taking it back the 29th they said it was a day to late I ended up calling the 888 number one their website from my account & they said they could take it that day & to call a manager so they could help.. they didnt at all & said there was nothing they could do at all I spent all day trying to return it then had to call my carrier to help the manager was called out so they could help on there end if needed seeing they said it was definitely returnable that day..no manager came out so everyone from there company said they could do it looking up on my account as we as my carrier they tried telling me I was just out the money....I still seem to be out my trade in but thats to my carrier I got it off my bill as well was able to give the phone back... bad customer service the manager said with my carrier on the line they can say anything like we sell cheese burgers but doesnt mean we do wow so Best buys oun 888 number & the carrier that they sold the phone for both said they could just unwilling

Im only giving this 4 star cause Jesse in the computer section was awesome and new what I wanted on my laptop.

I JUST LOVE THIS STORE.......LOVE IT.. LOVE IT.........CAN YOU TELL I LIKE SHOPPING HERE

I had an appointment at 12 pm today. Was instantly greeted and checked in by the front end employee. Very kind and helpful. Greek squad agent came out and he didn’t seem to know what he was doing. Took a while for him to access my information. Then he told me I needed to prove I had apple care. I asked him how can I do that? He told me to call apple. (15 minutes have passed) so I look up the apple care number while he goes in the back. Call apple care I finally get on the line after 8 minutes. They were able to give me the proof, but while I was on hold at 12:30 another employee who was just sitting at the computer told me I had to wait outside because they could only help one customer at a time. So I went outside and got the code from the apple representative. I went back and the same lady who told me to wait outside told me she had to reschedule my appointment for another day (at this point it’s 12:35 pm) I explained I drove an hour to get here I crossed a bridge and she said she can’t help me. I asked her to please see what she could do to help me but she refused she didn’t even try she just said there’s nothing she can do. She can check my phone in but she wouldn’t know when it would be done tomorrow or if it would be done tomorrow. I understand that appointments are crammed, but she could of tried to help me could of called another store could of offered another solution instead she was so rude her attitude was so shocking. I just don’t understand why she works at Best Buy. I hope she was just having a bad day and no one else has to experience what I went through with her.

Ive had a couple of curbside order pickups so far and they have been great with kind customer service!

Pretty helpful staff not too busy.

Not even going to leave feedback. You just get a 1 star. Trash.

Best buy always has great deals and I can quickly run in and purchase things I need for my tech purposes.The staff are really informed, friendly and helpful.Best Buy has specialist in each department to fine tune your needs; like an Apple Master in the computer department.