I went to buy a Firestick and was greeted by knowledgeable staff members who got me what I needed.

Great experience. Bailey quickly approached and helped us. He LISTENED to us then described the features of the hardware we were looking at and helped us make a selection. They had it in stock and we didnt have to wait long in the checkout line. 20 minutes.

I needed to replace my modem so I went to Best Buy which is where my son bought my last one for me. When I asked an employee for help, I pulled up my previous order to be sure I purchased the exact same device. He pulled the modem for me and I headed to check out. The young lady helping me (Kenya Carter) was INCREDIBLY nice, and VERY helpful. She noticed I was not buying the same exact device so she searched the stores inventory and found there was 1 left in stock. She personally went and pulled it for me and brought it to the counter AND thanked me for my patience! I complimented her on her work ethic and her helpfulness and she said, isnt it sad you are thanking me for really what is my job to do? I will definitely be back to Best Buy for whatever else I might need and HIGHLY recommend this store. Kenya Carter deserves accolades on behalf of Best Buy.

Did an online pick up order and it is a hit or miss I have found out. Some days its all ready within time period and its five minutes in store to car... But some times item ordered online is not in during timeframe or they dont even let me know that the item is in store ready to be picked up, funny that a tech place claimed they had a technical error the time that happened.

Always have many options for electronic products with an interesting price

Awesome customer service at Geek Squad. Professional and personal service.

As a gamer, I want to see this store thrive. I recently bought my gaming PC at an extremely low price from this place (12/2020.) I7 10700F, 2070 Super, etc. for $1,100 on sale (normally $1,350.) Backed it with a 1 year Geek Squad just in case. Then, I had a brick-and-mortar place to bring my PC to incase it failed within 1 year. I had witnessed friends buying their computers directly through online services, and they had terrible customer experiences. I bought an iBUYPOWER PC from them, so you never know. My gaming chair started leaning... I bought an AKRacing chair from them. Excellent quality at a discounted price. Since I have visited them from 2019 to 2021, their selection has always been limited, but also discounted and top-notch quality. Greetings are on point. Greeters will direct you to find what you need. After that, the in-between customer service seems meh. Checkout, on point again. If I had the time, I could get lost in this store, for sure.

Came here looking for computer monitors. A little disappointed with what was on display or in stock. Might need to order online and maybe pickup here if thats possible.Printer display seemed to be better in terms of selection.

A good place to check out new electronics and compare prices, but no real deals on anything... I do appreciate the recycling bins at the entrance, for batteries, ink cartridges, etc., but I rarely shop anything of substance at this store anymore.

Best Buy always has a good selection and lots of price points for every budget.

Yikes!!! Ive been to many best buy locations across the country over the years and this is easily one of, if not the worst. Took me 10 minutes of walking around aimlessly to get someone to help me get an item that was locked up! To make matters worse for an electronics store to not have its main products, like something as mainstream and simple as a playstation controller is just inexcusable. Sad that a walmart or target wouldve provided a better consumer experience than a specialized retailer. Will not be returning to this location.

Very helpful staff. The store has easy access.

Tim was so helpful and patient. He took time to explain and answer everything I asked him

The staff was very helpful, as soon as you walk in ... someone greets you then helps you!!!

Bad customer service all the way around. Not busy when I was in today, but no greeting upon entering or after 20 minutes browsing, hoping for an associate to notice a customer potentially interested in spending money.

I wanted to buy my wife a good camera and seen online Best Buy had a cannon that looked like what we wanted. We went to Best Buy and they had several good cameras but we were not sure what to get. A sales lady came up and answered all our questions and happened to pick out the exact camera i had seen online. She pulled it up on her phone and said it come in a complete kit for only a few more dollars. It was same kit i had saw online , most people would have just sold the camera in front of us and would not have went to the trouble of finding you the best deal, she did. Thank you Best Buy for having great employees.

Probably my second favorite store in town even though they will never answer the phone.

I contacted them on May 7th that the whole refrigerator unit that we purchased 5 months ago for elderly mother wasnt working. Likely a compressor. We purchased the additional coverage for maintenance via geek squad. They said soonest someone could come was may 14. So we packaged coolers of what we could salvage. Man comes to fix and says likely the compressor so we will have to send a third party out Tuesday. (May 18). Those folks call and say it will actually be may 19 (today). Person comes and says its the compressor. We will notify you when someone can come. Have not yet received an ETA on fixing the refrigerator.Ridiculousness.

Purchased a 700 dollar television from bestbuy. When I took television out of box and set it up, found it had a broken screen. Attempted to return TV to store and told they do not accept damaged TVs back as they are not covered by warranty. Told I should have opened box and checked TV before I left the store. Just wondering why the salesman didnt notify me of this policy when he accepted my money. Will find it very difficult to trust bestbuy in the future.

They answered all my question and got me the perfect stylus

This location is extremely lazy. I placed an order online which stated it would be ready within an hour. I arrive over an hour later to be informed my order was not ready. I was told I would have to wait and was not given an ETA. I cancelled the order to find a similar product on the sales floor instead. The item that I was told wasn’t ready and not available on the sales floor was in stock and indeed on the sales floor. It is frustrating to place a pick up order just to have to do the job of picking it up yourself. The manager had an argumentative attitude and wasn’t apologetic at all. The sales associate Brett was probably the most laziest person I have met.

I found a computer that I wantef but they were out of stock. COULD NOT ORDER ONE AND WOULD NOT SELL ME THE DISPLAY. if the item is not available and there is only one why would it be an issue to sell it.

Very helpful staff. I was trying to choose a camera for photos and live-streaming. The guys there were knowledgeable and even did a bit of research to answer my questions. Made the right choice. I’m glad that there is still a store that I can walk into and ask questions about items and hold the product in my hand before purchasing.

Customer service left a lot to be desired

Love Best Buy. Thanks guys. Love finding great deals here. Always something new to see.

Service is fantastic! They’ve done a good job of managing social distancing and still giving good service. I went to geek squad. Works best and fastest if you reserve a time online ahead of time!

Same speakers open box are more expensive than brand new (see picture). Most of the sound bars were not price marked, and staff were reluctant to help when asked price or other questions. Human interaction with staffs sells physical stores more than online stores and it’s sad to see when the staff don’t recognize that and looses their own battle online stores.

My laptop was being strange. And the geek squad was able to get it figured out.

I went there to buy a specific tv. The staff was extremely helpful and very knowledgeable about different TVs. She explained about the difference between the processors in the TVs. It really helped us make a decision about what TV to buy. Thank you Best Buy!

Has become a shadow of what it was. Staff somewhat helpful

I bought a laptop on January 2020 and when I went to check out the representative told me about their Best Buy warranty that you add on the purchase. And he told that it would cover the device in case of anything is to happen to it I would get a hassle free replacement or store credit on the spot if the store didn’t have it in stock. I went in February 17 2021 and Best Buy won’t honor the warranty like I was told. And the worst part is that they honor their warranty before and now they wouldn’t. I’ll be filling a complaint with the better business bureau about this. Lying and deceiving you’re customer by falsifying warranty and protection that you wouldn’t honor is bad for business.

It was ok... had to look for someone to help me...

Walked around store looking at buying a laptop and maybe a television. Not one single employee offered to help with my questions or purchases. Wont be going back to buy anything here for sure!

Nice place an very nice an helpful

Great customer service.

The employees Best Buy store they take out the time to wait on the customer and whatever they come in to purchase thats what I like about Best Buy employee be safe be blessed love Charlie branch🙏🙏😒👍❤

Very helpful technical insight of associates knowledge sharing. Thank you..

Helped me get my phone unscrambled. Very polite and patient.

Brought in a laptop to geek squad, it took all of 48 seconds before they said it would be easier to buy a new one.

Kaleb helped me find exactly what I needed. In and out. Inventory was a bit limited, but great service.

Staff doesnt harass you like they used to at best buys but they are still happy to help.

After waiting on the phone for 45 minutes to ask if they had a product I want ahead and came down to the store. When I walked in a man greeted me saying hello which was nice and then he walked on he didn’t ask me if I needed assistance which I did. Five workers were walking together and nobody offered to help. They need to upgrade their customer service big-time. The people at the customer service desk were very nice by the way, it’s the large amount of people just standing around not helping anybody...

Ordered my washer through them and it came in fast and delivery team was super nice and helpful and very quick! Will definitely buy my appliances here instead of other places in town I’ve had trouble with thanks so much bestbuy!

Pretty good selection, but severely limited on merchandise thanks to covid.

Had a great experience. Blake helped us with a computer and set-up. Geek squad was very helpful.

Had a great shopping experience.

Had exactly what I needed, and Im guessing he was the store manager? (Tall guy by door talking to people) was the epitome of awesome customer service

Very helpful staff!

The store is too hott

They need people to answer the phones for them the service is amazing but there is nobody answering phones so it makes it difficult to talk to somebody

Giving two stars instead of one solely because the politeness of the workers and the quality service and products Ive had in previous years. My most recent three trips, however, have completely overshadowed that. Three times Ive tried to exchange a faulty laptop for a new one, and each of the three laptops Ive received have had faulty speakers, microphones, etc. As a student, I need a consistent laptop more than anything, and at this point Im too exhausted to go back and go through the process of returning, exchanging, and shipping for the third time in six weeks.

Got a new phone here. Got a motorola g7 fast for 149. I will never buy a phone that cost thousands. Phone has been great. Great service

I went to this store three different times this week. Every time I went it was like pulling teeth to get an employee’s attention. When I finally would get their attention they CLEARLY did not want to help. I have NEVER and I repeat never been treated this poorly by employees at a store where I was trying to spend 600$ before in my entire life. After three days of trying to buy a speaker I finally got someone to help me and I bought the speaker. The only reason it got a one star is because there wasn’t a damn zero star button.

Quick service. Wham, bam!

Baught a new laptop very happy!!!

Keenan sp? Was so very professional and courteous. There are not enough people working but that did not stop Keenan from remaining calm courteous and professional!!!!

Bought a tv a year ago and ended up having to try to repair it twice but they decided to replace the tv instead geek squad was very thorough in repairs and questions I had when I went to exchange the tv we ended up with a great smart tv on sale took care of us extremely well definitely will be back to purchase more items

Found exactly what we were looking for and received superb assistance. Great products and wonderful people!

1 person per transaction is ridiculous! I should be able to sit with my wife while upgrading phones.

Service was slow but ok I guess

Uneducated pp in the t.v cable section

I visited best buy at a very busy and stressful time of year I will add, as we were shopping though, we were not greeted, noone asked if we needed any help (we clearly did)!! Alot of items were out of place without any pricing!! Used speaker box on the shelves that were torn and ripped!! We decided to go elsewhere!! We have had better experiances their, I think IT was just that it was Christmas Eve!!

Staff was friendly and helpful.

I purchased three phones from best buy and they are great ....I had protection on the phone thru best buy and the phone carrier too,so if my phone is damaged it would be covered twice just in case one protection plan doesnt cover something...

Nice friendly staff and a great selection of products.

Great Service

I Need too give them a hand up

Very nice

Had to wait till its my turn to be waiting on. But the Man took good care of my problem.Smart .

Not much variety, small store. Clean and friendly.

Buy online best and never do then insurance is a fake for example I bought from them a new cell phon by 200$ and they siad put insurance as protect then I put insurance by 100_150$ after that I got a demage and I went to them and they siad for me I have to give him 80.00$ plus insurance 110 so no benefit and service so bad.onlin online online best than best buy.

I must say, Best Buy does a pretty good job with their customer service. They are helpful, and the store is well kept. Everything was painless and easy, from the moment I came in to the moment I walked out. Friendly smiles and helpful employees. And of course, price matching.

Love this place

Excellent i love it

Curbside pickup is a joke. Got there and App wouldnt work.

Nice place

Great customer service. Have the answers you need. Friendly. Effecient.

Three Words: Awesome.Oh wait, thats one..

Overpriced but the only game in town. Nice employees.

The employee was very polite..

Tiffany was very knowledgeable and helpful. Thank you, Tiffany!

Fast and to the point when it comes to customer service

Great customer service. Fast service.

Clean, organized, and helpful workers. Love going here for my electronics.

Fast and easy returns.

Bout to get a radio install on next Thursday! Will update after installation!

Ok

Best Buy has always done right by me. Nice to have a place to see and touch things before you buy.

Very busy place. But excellent service!

Knowledgeable staff! Even if they dont have it in stock the work at getting it for you, or at least tell you where to go find it. Its a good huge place of a lot of cool stuff, great customer service.

Great electronics and staff.

As always excellent service

Good location but it feels like every time I go I get propted to get there credit card which gets annoying. Otherwise the staff is mostly knowledgeable and kind

1st store ive been to this year of all the states that I have even gone to this year that absolutely would not sale to me without a mask even though my doc has told me not to wear a mask. Will never shop here again.

Fair service but chronically overpriced.

The service here is AMAZING. It was like stepping back in time, when employees were polite, friendly, eager to assist you, & vastly knowledgeable - the folks here were all that & more. I HIGHLY recommend this Best Buy, especially if you need professional input/guidance on the items youre in the market for, these folks can help you without pushing you toward a higher priced purchase - they straight up tell you what you need to know, but leave the decision making completely up to you. How refreshing! Cannot say enough great things about our experience here!!

Helpful staff

Train your employees better. We called about an iphone 11 and asked if we could progressive lease it and put our own sim card in it, they said yes. We got there got through almost everything just for the same person to talk to the employee next to them about how we had to have it activated. He went and got someone else without saying anything to us or telling them what was going on so we had to explain what we were doing all over again. She had an attitude already when she walked over and then told us we could only do that if we activated it through at&t and paid for it monthly. Even if we paid for the full price today was to gey an unlocked device. We know thats not their fault but thats why we called and asked first. We wouldnt have had expectations if we werent told the wrong thing or waste or time.

High price but great product

Good prices at times