I always talk to the three managers whose names are Bri, Noah, and Casey. The one who dresses up in a lot of fun cosplay characters, Casey, inspired me to do bounding closet cosplays (partially bc I can’t afford real deal costumes for cosplays and such without spending 100 bucks and a billion Pennie’s lol), and Bri suggested socks for my shoes 👞 While I bought shoes from the Journeys Kids store which is pretty much the same thing just for kids and those with small feet like me (although you can find smaller sized shoes anywhere), Noah measured my feet carefully and accurately to a lovely size 2 in kids. Thank goodness for journeys definitely gonna keep coming back 😇

My daughter lives this store. I only gave it 3 stars because I absolutely hate going to the mall

I am not big shopping fan, but when I do head to the store I hope to have my experience made easier by good customer service. Today I stopped into Underground by Journeys at Franklin Park Mall with my daughter. We had intended on just checking on the shoe selection really quick then leaving ASAP. We were greeted by an associate named Jimmy. He was not pushy, just super helpful and friendly. He offered to measure my daughters foot before she tried on a pair of shoes. During our visit he made us feel very welcome and comfortable. My daughter did end up finding a pair of shoes that she is extremely happy with.While we we checking out, more customers entered the store and he made sure to greet them, but never made us feel like he wasnt paying attention to our interaction.Its obvious to me that Jimmy really enjoys his job and helping people!

All time favorite store. always has what I want and like

Great service great deals

Shoe Source

Great shoe variety

Such helpful employees

It must have been them all I really have no rating I didnt buy anything there

Awesome sales

Clean store