Marcus was fantastic! He was SO knowledgeable, friendly and professional. We were not rushed, no high pressure sales! We found the perfect bed at a Fantastic price! A+ customer service with very fast delivery. The delivery was on time, quick assembly and driver/assembly team made sure we had no questions before leaving. Overall fantastic experience with Mattress Firm.

I placed my order online on 9/25 and it’s 10/08 and I still haven’t received my order. It’s been a little under two weeks and I don’t even have an estimated arrival time. They advertised a shipping time of about 2-3 days. Which is the only reason I shopped with them and not elsewhere. They wouldn’t publish my review on the company website so here I am. If you’re ordering online and would like your mattress sooner than two weeks and with no estimated delivery date in site… shop elsewhere.

After discovering we had mold in our mattress early in the evening on a weekend we headed out to get a new mattress ASAP. We found this store and helpful sales person whom got us set up with a new mattress plus delivery the same week. During covid times it seems impossible to get what you want in a timely fashion. We are so excited to get our new bed! Thank you for your assistance.

Marcus helped my teenage son choose a mattress when it was time for him to upgrade to a full, and he was so patient! When we had trouble with our delivery he was right on top of it; He also helped us with a bed frame and a pillow after the fact and gave us a discount. The prices, quality and level of service will definitely make this Mattress Firm location our go to!

My wife and I spent the week end to try and find a compatible mattress to accommodate our needs. Rose the manager at Mattress Firm was very patient with our quandary in finding one that would suit us both as we were totally undecided on what would work best. We even went next door to a competitor t see if what we looked at the day before would work. Rose had no problem with that even though we spent probable 2 hours in her store. We looked at the mattress next door and decided to come back to Mattress Firm to buy our mattress there. I even commented to Rose about how patient she was during this long process. A most pleasant experience working with manager Rose

Marcus was very helpful, he asked lots of questions to find out what my needs were. I highly recommend anyone looking for a mattress or a good pillow to go in and ask for him specifically. Very nice family man. Thank you again! I will be back to see you again. :)

I came searching for a mattress for my guest bedroom and Marcus helped me review all my options and didnt unnecessarily upsell me. They had it in stock, I’m very happy. I look forward to our new mattress and I plan to come back for a mattress for our growing teens.

My daughter and i went mattress shopping yesterday and found Mattress Firm in Lake Oswego. The gentleman who waited on us was named Marcus. He was personable, courteous and it was pleasant working with him. I am old and I appreciated that he was respectful and did not treat me as if i were borderline senile. (It happens.). He was very helpful, explained things clearly and was easy to work with. The mattresses we looked at - and tried out - were of good quality and the prices were competitive. I ended up buying my mattress and accessories from him. I would recommend that store, thanks to Marcus!

Great service and plenty of knowledge. While it was starting to get a little bit busy, Rosalind was able to touch all customers and get me in and out with a great purchase. I have not had to purchase a mattress in an actual mattress store in many years, and this experience far exceeded my expectations.

We had put off mattress shopping as it seemed just too overwhelming. We walked into Mattress Firm after a couple of less than satisfactory experiences at other stores. I’m so glad we did. We were greeted by Marcus whom proceeded to walk us through a thorough low pressure shopping experience. He asked a lot of relevant questions and showed us several different options. They have a great selection of brands and We found several we loved. He nailed it! Marcus was personable, knowledgeable and worked to make sure we were happy. He worked some great deals too! I would highly recommend !

Great atmosphere to go in and purchase a mattress. The salesman Marcus helped us out tremendously on purchasing a mattress and adjustable frame.

Rosalind was great...she took time to understand our needs and even had us experience the options by letting us lay on the beds. She understood my husbands special needs and suggested things that he may need in the future.I would definitely recommend this place for your bedding needs and especially Rosalind.

Marcus was very helpful without being pushy. He gave us a great deal.

Great selection of high quality beds! This was my first time buying and Rosalind walked me through finding the perfect mattress and base for my sleep needs.

Marcus Morton was the best. Helped me find the bed that will secure my back problems.

Marcus, you did a very fine job selling me this cozy mattress for my wife. Thank you for the fair pricing and straightforwardness.Thank you, IFM.

Had the best mattress buying experience! She gave us her employee discount and helped us in our time of need. There’s nothing better then having someone care as much as she did. Also it was past closing time and she continued to get things done. A+++

Marcus was so helpful and gave us a great deal on an adjustable bed. He followed all the COVID protocol which we appreciated. we will definitely go back to him when were ready to buy our next bed.Thank you Marcus!

Great mattresses at a great price! Staff was nice to work with.

Marcus and David are awesome. Super nice. Very fair. Came in, tried the mattresses, got the science and made a choice. Would always come back for this kind of service.

Staff was super friendly and informative. Also did their best to get me a good deal on a nice setup. They took Covid concerns very seriously and had a well thought out system in place to help shoppers test mattresses safely.

Came In for a Purple mattress and they smoked their price! Highly recommend!

The store was clean organized and ensured a quick experience given the ongoing pandemic. As this was my first time buying my own mattress it felt like the salmon took advantage of that. I was only show beds way out my budget with promises that it was a good deal. As soon as I said I liked the way a mattress felt I was ushered to the front desk to “wrap things up” i felt a huge pressure to buy immediately as opposed to actually trying to find the right mattress.

Marcus Morton really helped us get the mattresses we needed! He was very professional and pleasant to work with. Thank You so much Marcus!

Marcus was great , he gave me exactly what I needed, it was one if those 100 degree days I just wanted in and out, He did it !

Amazing experience at this location! Rosalind took her time with us and wanted to make sure all of our concerns were addressed. She had a wealth of knowledge. I highly recommend this location to anyone.

Marcus the sales guy was great. We were in and out in less than an hour. We got a great mattress! Very happy.

Friendly, casual...word to the wise: TRIPLE check ALL paperwork and ANYTHING that takes a soggyNOT only was half our new bed not correct the mattress protectors that were delivered were absolutely the wrong size.so far the female that is trying to rectify everything for us seems to understand all the problems that have happened are a ROYAL P.IT.A.She seems to have it...we will wait and see...more comments coming after rectifying project #1 is complete

Rosalind is knowledgeable and an awesome help. Second mattress purchased from her would go back again. Thanks!

Marcus was extremely helpful and patient while I picked out the right mattress for me and while my mom picked out a mattress for her. He gave us both killer deals and got us both delivery in Oregon and California. Thanks Marcus!

Salesperson took time to explain the various options, including their discount on folding bed frames and flexible financing. Great service.

Mr. Marcus Morton was very professional, and actively listened while assessing our needs. He then aligned several solutions, explained the features and benefits of each, and was up front with the investment in each solution. Feel confident in the quality of the product offering and professionalism of Mr. Morton!

Rosalind did a superb job of leading us through our mattress buying experience. She was extremely knowledgeable, patient, and thorough. We left confident that we had made a good purchase, and we look forward to years of productive sleep as a result.

We had a great experience. Marcus helped us and he was polite, informative and not pushy. He gave us time to sample about a dozen mattresses (they have LOTS, from several manufacturers), and we werent rushed at all. They also do a great job of sanitizing the store and ensuring a clean and safe experience. We were the only customers in the store for over an hour, which also helped. Best of all, they honored the online price we found on the Beautyrest we liked, which offered even more savings.

This place was GREAT! Marcus was our salesman and he was so helpful. He was able to answer all our questions, and even when he was with another customer, he was still chexking in on us to see how we were doing. Walked out with a new bed the same day, and I would recommend this place, and Marcus specifically, to anyone wanting a new bed and a friendly experience!

Marcus worked hard to find us a box spring in a really short time frame. We really appreciated it!

Clint helped us over the phone and did an outstanding job! Helped us get a new bed frame same day, and was EXTREMELY friendly. Hands down best customer service I’ve ever received. Thank you Clint we greatly appreciate the time and effort you set aside for us!

Shopping for a mattress is not easy, especially when you have sciatica pain and issues with your knees. Marcus at Mattress Firm went out of his way to really work with my husband and me to make sure we found the mattress right for both of us. Twice he took the time to explain the differences between gyros and brands. I even went in one night and hung out for over 30 minutes on a mattress to make sure it was the right fit. If you are looking to upgrade your mattress, this is the place to go.

I came into Mattress Firm to buy some sheets that would stay in place on my movable base. I found the employees very helpful and knowledgeable. And I love the sheets! Now Im not wrestling with sheets all night and I wake up with the sheets still on. Thank you so much!

Very grateful for the quality of service Marcus provided my wife and I while we shopped for a new bed. We already had a general idea of what we wanted to purchase when we walked in the door and Marcus kindly greeted us, pointed us in the right direction, and gave us the space we needed to test things out and make an informed decision. He made sure to clarify what we had decided upon to avoid any problems in processing our purchase and the shipment thereafter. Well spoken, considerate and a complete gentleman, Marcus made the process easy and painless. Would certainly do business again. Great job man! -Chris

Dont trust other reviews before seeing them in person, they try to give you the best deal as possible.

Marcus was an excellent salesman. He gave me just the right amount of space to and direction in my mattress selection. I will recommend Mattress Firm Lake Oswego to my friends!

Marcus was attentive but not over bearing. Answered all our questions and let us take our time. Presented his best price in writing. We will most likely choose to do business with them based on this experience.Follow up - we did end up purchasing a mattress from Marcus. 90 days later not happy with it. Called Marcus and he immediately apologized and said come down and pick out another. Great customer service !

This store offered efficient, friendly service from staff member who offered complete information on products. There was ample opportunity to try mattresses and a great selection. I would buy there again!

My sister and I went in today to try out a Purple mattress (which was amazing) but I was even more impressed by Marcus. He wasn’t pushy at all, gave us the space we needed and was super friendly, knowledgeable and personable. This is one of the best experiences I’ve had purchasing furniture and I would definitely recommend heading into Mattress Firm if you need a new bed. Thank you for being awesome, Marcus!

This was the absolute best experience I have ever had making a purchase. The level of pure understanding from a personal stand point and not from a sales view. The icing on the cake here was the true advise given for breaking in a new mattress no sugar coating to it just real sound advise from real people. I would recommend everyone to purchase a mattress from here. Great people thank you guys for the many years of great sleep to come.

It was clean sanitary. The staff was incredible we were helped by Rosalind and she was incredibly helpful and informative. I highly suggest going here for a great expirenence or just to look at things and ask questions.

Wonderful experience. Was not pressured into buying. Was showed many different mattresses, all shapes and sizes. Answered all our questions and sat down with us to crunch numbers. She gave us our own time decide. We purchased a wonderful mattress and got the best care imaginable. I would recommend Mattress Firm to anyone needed to purchase a new bed.

I recommend Matress firm in lake Oswego highly. My sales lady Roslyn advised me that my old matress that I bought with JC Penny had a 10 year warranty. She spent over an hour helping me call and research this. I actually was all ready to buy Matress and she was more concerned with my welfare and purse then her sale. I can only say she was wonderful.Michele seligman

I appreciated the help and great customer service I’ve received from Mattress Firm. I never imagined I would need to exchange a mattress, even though I know the option is there. Unfortunately my original choice really didn’t work, and as it turns out, likely was defective. The team at Mattress Firm was pleasant, helped me find the right option, and took great care of me. They are knowledgeable and I didn’t feel pressured in my purchase or inappropriately questioned about the exchange. I would definitely recommend them to anyone looking to purchase a mattress.

Marcus was great to work with. Due to the fires we had family coming to stay with us. We just moved in to a new house and had not furnished the guest rooms yet. He helped me find a nice mattress and we were able to have it delivered that afternoon.

We needed a quality mattress for our beach house. Our sales rep Rosalind was so knowledgeable and helpful. We found just the right one!

Rosalind was excellent to work with from start to finish. We were extremely impressed with how knowledgeable she was about sleep and back issues. She took her time showing us several mattress options until we found our perfect fit with Tempur-Pedic! Rosalind seamlessly placed our order and set up our delivery very quickly — it was probably the easiest process for furniture I’ve ever ordered. I have already recommended her to our family members who are also looking for a new bed. Thank you Mattress Firm LO!

OUTSTANDING Customer Service! Super responsive! Rosalind Horner was extremely helpful, understanding and committed to delivering the very best experience possible.

Rosalind provided my partner and me excellent guidance on finding our dream mattress. I highly recommend Rosalinds assistance at the Lake Oswego branch!

We went bed shopping, went to Mattress Firm in L.O. It was very clean and spacious, not overwhelming. Our sales person was Rosalind, and she was extremely helpful. I’ve been buying beds for years (which I don’t like doing) and Rosalind gave us great information, not pushy sales jargon. I highly recommend Mattress Firm because of there selection and knowledgeable sales team.

Marcus and Rosalind were absolutely outstanding from start to finish in my recent purchase. They made me feel at home and answered all of my many questions when I was in the store trying out mattresses. Then, they really went out of their way to ensure a quick delivery and attended to every little question and concern. My experience could not have been better. They really went above and beyond with their service, which is hard to find these days. And did I mention that I LOVE my new mattress!!!

I bought a mattress a few weeks ago and after trying to sleep on it the first night, I realized immediately that I had made a bad choice. I guess Im a cold sleeper and didnt realize it. Usually you have to sleep on a mattress for several weeks to get it to adjust to your body before they will consider an exchange, but this one wasnt going to change its cooling properties which made me so cold I couldnt sleep all night. Fortunately they have a liberal exchange policy. Also, fortunately, I had the privilege of working with Rae, who was just working in the store as a substitute the day I called on the phone. Although she was working in a different store the day I came in, she helped me navigate around finding a mattress that would suit my needs and process the exchange. She was so kind and helpful. While I was in the store Holly was incredibly helpful and knowledgeable. She suggested several options for me. She was also very pleasant company while I spent at least 2 hours in the store giving the beds enough try to make a good choice. I felt very taken care of here. Good job Mattress Firm Lake Oswego. I highly recommend this store.

I was helped by Rose during my visit. She was very helpful and a delightful human being in general. She provided very useful information regarding the care and upkeep of my new mattress and helped me understand the differences between different mattress types. She even helped me track down a missing financing account I had recently opened. Very nice to have such exceptional service. Thank you!

We needed a new king mattress and wanted to buy the exact one we had in our home. I called and Rosalind was able to get us the same mattress and take care of everything over the phone quickly. Mattress will be delivered in a few days. Was nice to have such an easy stress free experience, especially during this pandemic.

Company representative was very responsive to my need to obtain a bed frame as soon as possible. She made the request easy and got me what I needed in a very timely manner.

Ammar was very helpful. Thanks!

I had a wonderful experience buying a mattress today. It was actually fun to shop. Rosalind listened to my specifications over the phone and prepared several mattresses for me to try when I got to the store. First class service the whole time.

My wife and I had a great experience choosing a matress from this location. Our sales person Marcus Morton was very informative. He asked us a few questions and was able to match us with the perfect matress. He respected our price range and got us taken care of. I highly recommend buying your next matress here!

Friendly, helpful, and professional.

We had a great experience. Friendly staff who listened to our needs and was not pushy in upselling us to something we didnt want.

Rose was amazing to work with, she took the time to get to know me and my needs. She helped me understand all of the different types of mattresses. She is very knowledgeable and understanding. She was able to get a mattress that was in my price range. I appreciated the warm human connection, instead of feeling like a used cars salesman.

The single most awesome buying experience. I was walked through the right mattress selection for the first time ever to find just the right bed. Thanks for that!

Marcus was a great help and extremely knowledgeable. He wasn’t a pushy salesman, but was an actual human. He gave us every savings option he could. We purchased a purple mattress and new box spring. Will show here again in the future!

We have bought 3 mattresses from the Tigard location over the past 8 years or so. We keep buying from them because the service is excellent! They work to make sure we get the best deal and don’t push us to buy additional products, which other places tend to do. They are honest and have great selection and prices. Would definitely recommend!

When i went into mattress firm i received great service and a great deal on my bed by Rosalind. She is knowledgeable and smart and had my comfort and best interest when finding the right bed for me. The selection and prices are great. I would recommend this store and her to anyone looking for a great bed at a great price. Ill definitely return to mattress firm again in the future!!

Wonderful experience. I needed to replace my 14 year old mattress, which served us extremely well. After lots of research and calls to various retailers and online sellers decided to go back to where I purchased the previous set. I got solid advice and felt zero pressure, tried many mattresses and asked a lot of questions. Rose, my sales associate, knows the product lines and the details of my old mattress. After patiently and enthusiastically guiding me through options and features I made my choice. The store was clean and taking measures to keep a safe environment without being overly restrictive amid the COVID-19 situation. Mattress shopping can be confusing and exhausting, but my experience was pleasant and I whole heartedly recommend this store. Five stars and thumbs up!!!!!

Great experience and very informative sales rep will shop here going forward

Never been to a mattress store before. Mostly because I had heard horror stories about mattress stores being like used car salesmen, pushy for the hard sale. Marcus however was friendly and well informed on what options there were and what would be our best options, after a short tour of showing us and letting us try out the options that where in our price range. He mostly left us to figure out what we liked on our own. After we had it down to two choices a sealy or a purple he worked to find the best deals for either to help our final choice of the Sealy. I appreciate the relax nature of his approach and how knowledgable he was on his product. I would definitely reccomend this store and salesmen to any one looking for a matress. Overall a great experience.

I had a great experience with Rosalind! She was super helpful and I am so excited for my new mattress. She also mad me feel safe inside the store by cleaning all areas possibly touched by customers and providing hand sanitizer.

Extremely helpful, amazing service and wonderful to work with. Highly recommended!

So i went in to Matress Firm looking for a matress and Marcus Morton at the Tigard, Bonita Rd location. He met me at the door with a friendly greeting. He was very attentive and a great listener. Really helped me narrow down the best matress for me n my needs. I would highly recomend him if anyone is looking for a great matress! :)

We had a great experience at our local Mattress Firm. Rosalind was incredibly helpful and knowledgeable about sleep and what her different products had to offer.We came away with a bed system that we hope will be a huge improvement over what we’re replacing and we have Rosalind to thank for that.Top notch service!

Good experience, worked with Mike, he was very knowledgeable and friendly. The store was also very compliant with covid guidelines and restrictions. We ended up with a mattress on clearance and saved a small fortune. Thanks!

Marcus was very helpful. Gave us good pricing on box springs and he worked delivery time that fit our schedule. Highly recommend coming to Mattress Firm for your bedding needs. Also like no high pressure sales tactics.

My wife and I stopped in just to try out a Purple mattress and were greeted right away by James. James was super friendly and very knowledgeable about his products. He was there to answere any questions we had for him but he also knew when to give us a minute so we could discuss amongst ourselves. James also helped us narrow down our mattress choices based on each of our sleep styles which finally helped us decide on a great mattress. Overall it was a great experience and James was very helpful for the entire process.

Choosing a mattress has never been as easy as today’s experience. We told our salesperson , Rosalind, what we were looking for and our budget. She asked questions and took us over to a few to look at. First one was the best but she pulled out two more to look at before a final decision. The store has a station set up with hand sanitizer and pillow covers. Rosalind cleaned or sprayed everything including pen to sign receipt! A great experience.

Rosalind was so great in helping me pick out a mattress that was right for me. She was very knowledgeable and was fantastic at explaining everything. Thank you again so much, Rosalind!

David was a pleasure to deal with. Forthright and informative. I will seek him out for our next purchase.

We are Open, your health, wellness and budget is our priority! We sanitize after each guest. Our bed fitting process and educated sleep experts are here to answer your sleep issues, with product designed to fit your needs. So you can fall asleep faster and stay asleep longer.

Joseph was very informative. He knew everything about every mattress. Great experience.

Were very satisfied with our mattress and adjustable frame we purchased at Mattress Firm. Marcus was very knowledgeable and made sure we were getting the best deal possible. It was a pleasant experience.

Awful customer service and refused to provide pricing over the phoneResponse to Mattress Firm reply: I did call. Your customer service person in the Lake Oswego store told me after I asked repeatedly for pricing information that you price match, without giving actual pricing. Then he said he did not have time for me on the phone and hung up. I called today at around noon.

We loved our visit, great service and fantastic customer service. We called in as Purple allows for a 60 day price refinance if there is a better sell within that time frame. He told us from the get go, and even when we called in with the black friday sale he helped it get it through the credit line and we wound up saving even more!

Great deal on 2 mattress sets. Marcus was very pleasant and informative. Thanks!

Fantastic customer service! Mark is a mattress wizard!

Great experience. Knowledgeable employees, not overly salesy! The employees were very nice, friendly, and helpful

Everything went well. It was a good experience.

Marcus was great to work with, knowledgeable and no pressure.

We weren’t looking to buy today, but we needed to lay on some beds. Dealing with sales people is never easy. Josh got us started and helped winnow the room to a small few. We spent quite a wile just laying down and never was there any pressure applied to get us moving or pull the trigger. After we felt comfortable in our decision we purchased a bed. Yes it was expensive; everything is. We could have spent less but we knew the value in our comfort and rest. Thanks Josh.

Dan, the first salesman was helpful in taking down our profile and showing us a variety of mattresses. We came in to gather info, check beds and leave with some prices to consider. What we got was aggressive sales tactics and confusing pricing.From the beginning we were shown mattresses outside our price range. The salesman made it clear that they would work to get that closer to my budget.This made it obvious that the prices were not set in stone. Once we found a mattress we liked we were given a quote for almost double our budget with a primo adjustable base, sheets, pillows etc.We were on the fence and decided to leave and consider our options. We were given lowered pricing multiple times. The area manager came in and repeatedly tried to make us stay. I work in sales and understand what he was trying to do.Their sales process is what made us leave. This felt like used car shopping.

Rosalind knew her stuff! Great experience...very excited to get our updated Tempur-Pedic mattress. Thank you Rosalind!

Josh was amazing help! We came in not 100% sure what Mattress Firm could offer and he made us feel very welcomed and comfortable. Met us where we were for price and needs instead of pushing a specific brand or sale on us. Thank you so much for all the help Josh!!

Rosalind was so helpful and kind. She was knowledgeable and really helped us find the right mattress!! Thank you, Rosalind!!

Rosalind was incredibly patient and helpful