Great install with a super proficient plumber. Good pricing and straight forward with all the information

I had the best customer service experience with Jeff. He was super knowledgeable and took the time to get me in contact with customer service to get my shower trim issue resolved. Recommend you visit this place and ask for Jeff.

Crowded when we arrived so it took awhile to get helped, but that wasnt really their fault. Service was top notch - very helpful and provided a lot of extra, relevant information. Prices seem competitive - not rock bottom, but not offensively high.

Its a full service plumbing store but the service wasnt great. I had to look around for what I came in for. No one greeted me or asked if i needed help. There were 2 employees at the back counter, one was assisting a customer and the woman was on the phone. She said i will be right with you. I waited for 7 minutes and finally she offered to help me and said that she had been on hold, so why the delay in service than. The price she tried to charge was extreme and i told her i saw it on their web set for considerably less then she lowered the price sum but still not the price that was on line. Certainly not the way you retain customers in any way. Would have been better off ordering what i needed thru Amazon for sure.

Excellent selection of Freestanding bathtubs.

Went to George Morland in Tigard to get some advice and parts to repair a break in the water service line to my house, and a break in the ABS sewer line. I had taken some pictures, so I printed those out and the salesman looked at them all with me and helped me figure out exactly what I needed. So nice. Can’t say enough about how kindly they treated a simple homeowner with two urgent plumbing problems. Thank you GM, we’ll be back to buy sinks and stuff for remodels. Not even going to compare prices. 5 STARS ***** !!

Busy. Didnt have what I was looking for but they were willing listen & make suggestions. I always enjoy their service reps. Very friendly. Plenty of help. Short wait

As a retired plumber Morlans is a go-to place for parts and D I Y info. I recommend them.

They replaced our 22 year old water heater today. The tech arrived on time and did an excellent job. He had everything to do a professional installation and explained everything to me.

Friendly knowledgeable staff. Competitive prices.

Great place for your plumbing needs, and I will inform staff to help you.

Clean, well-stocked, helpful staff. Decent prices.

Thank you for having a 10 plus Water Heater Installer!Vinnie is Professional, Personable, and most of all Knowledgeable with Experience.Vinnie proved to be an AWESOME example why George Morlan maintains their terrific reputation with Vinnie being the WATER HEATER KING!!!I appreciate you,S. Holmes

Super Helpful! Home Depot and Lowes both failed me when I needed a part for my water heater. GMP knew exactly what I needed and gave me some great advice on how to fix the issue I had. I will be getting all my plumbing parts from them from now on.

I gutted my second bathroom and needed to replace the valves and hardware for the shower/bath/sink . The selection at Lowes and Home Depot were very limited. I went to Tigard George Morlan. It was late in the day and the store was busy.I was a little overwhelmed at the large selection and needed help. Robin offered her assistance and was wonderful with her expertise and going the extra mile to educate me on safety changes in plumbing. She redirected me to redo my water turn on/off and even went out to get inventory in back to ensure I had best selection. Although she was under a lot of pressure with phones ringing and line of people and store about to close, she held her cool and demonstrated kindness and respect to everyone. Great business! Thank you Robin

Great showroom with lots of selection and help!

A pleasure to work with. The location has had a refresh in the last little while with some new products and some nice built in displays. A really wide selection if you want to see a lot of different options in one place.

I normally dont leave reviews but couldnt ignore this one. This review is based on the showroom side of the store. The showroom was a travesty. If you want any help, you will be waiting near the entrance for a long time. They are short staffed. No one at the front desk and the folks at the other desk dont acknowledge you. So you just wait until someone shows up to help. The employee who eventually approached me was nice. However, after giving my specs and telling him what I was looking for, he chose to show me two items in inventory that were not a match. He didnt bother to widen his search for items that could be ordered from the manufacturer. Clearly, their priority is to get rid of inventory since they had to recently downsize due to the pandemic. Complete waste of time for me.

We were looking for last minute parts for a whole shower set up. Pam,, at the front desk spent a lot of time working with us and found all the parts we needed except one, which she ordered from the manufacturer for us. Top notch service!

Took my elderly mother to the Tigard store to look for a new faucet. The customer service was inexcusable. From the time we came through the door, the female employee had no interest in helping us, actually stood there eating her lunch while we were talking to her. I will never step foot in George Morlan again.

Walked into the showroom. Browsed around for a good 20 minutes, were not approached by anyone even though there was only 1 or 2 other customers in the place.

The staff was friendly and helpful! We were looking for a kitchen sink and their selection was great for any price point. Highly recommend.

Cool place. Good selection. Helped me recycle my old water heater

Morlan is the only place I go to for plumbing parts or fixtures. They sell quality stuff, and their staff is knowledge and helpful. I have called them for advice several times.

My go to place for anything out of the ordinary or when Im stumped. Prices? Quality stuff, and not the cheapest....so, I just buy parts here.

We purchased a heat pump water heater through George Morlan, and the transaction couldnt have been better. Jeff was knowledgeable, helpful and worked with us to find a unit that would meet our needs. Definitely a 5-star experience.

Gotta hard to solve issue this is the place.

Stopped in to pick up an ordered item and was treated like I was a burden from the start. Wasnt clear on where I should enter store and staff members were irritated when I asked. Then, staff rudely said dont touch anything, ont breathe on anything! even though I was wearing a mask and reassured him that Im sensitive to behaving safely. On top of this, had to wait 25 minutes in line. Will never do business with this location again.

I am a maintenance man who uses them regularly and they save me every single time I have to go or I don’t know what to do. Only plumbing store I go to.

Very helpful and knowledgeable staff! After a long and exhausting online search, George Morlan found a replacement toilet tank lid for me in minutes for all of $20! Most appreciated.

Place is a bit tight for truckers but people are very nice specially management

Sign says water heater king. They actually had only 4 gas water heaters in the store, all the same brand. The guy behind the counter couldn’t be bothered to look up from his phone to help, just pointed to the sad selection.

Jan Tysoe helped us pick replacement fixtures for our kitchen sink in record time. She was patient, knowledgeable, and very professional. Once again, a five star visit to George Norman Plumbing. The best inventory and staff in the area!

Had a new hot water heater put in from them. Fast, efficient, competitive prices and even came back to fix a problem that occurred after installation. Highly recommend!

Super helpful folks with a good selection priced well

When youve been looking around, then sitting waiting, for 30 minutes and a salesman from the back introduces himself and opens with Are you guys tired of being ignored yet? Well, I gather you know youre not going to get great service. However, Brandon did provide good service, but you could tell his teammates were a bunch of crony former used car salesman types. Thats not a compliment by the way. Hope hes on commission as I know I spent the most money of anyone in the store at the time of my visit being I dropped over $1100 on a new tub and fixture in 10-15 minutes, once I got service.And then they dont communicate with you that your delivery will not arrive in the morning as scheduled, or rather, not even the same day. And I had to make the phone call to find that out, not the other way around. Thats just another sign of lousy customer service. They only get three stars because they do carry quality products, otherwise this would be a 1.5-2 at best. George Morlan, the VA of customer service.They just failed on a faucet order also and didnt get it delivered because someone dropped the ball. Again, the only reason I use this outfit is that they carry high quality products, their service is lousy. I wonder how they stay in business operating this way.

Awesome they found what I needed in minutes Home depot could not

Bought a new undermount sink today as our new one broke! Robin was extremely helpful, knowledgeable and professional. Thank you Robin for helping me sort through all the specs and find the right sink!

I came in to find out about bath tub options and Victor ( manager ) very quickly steered me to his private consultation business that I was to call after 7pm. He also wrote $200 consultation fee on his card and said that any bids accepted will absorb that fee. He made it clear the business is distinct and separate from George Morlan.So I learned very little and it seems like a conflict of interest : instead of helping a customer, he was evaluating me as a contract/job prospect. Something basic is not right here, I think.

Always nice. Great service. Limited supply, due to covid-19.

I was pleased with how quickly I was able to get scheduled. The plumber sent out was very nice and professional. I also found them to be the best priced after calling many companies. The reason for my three star review is that the plumber did not test all of the electrical components before or after install. So when I turn on the faucet expecting hot water it was cold. They came back out to look at it and it turns out that the electrical from the wall was bad. I understand this is not their fault however, I am a bit upset that he did not inform me of this. He had to have known that power was not being provided to the new unit after installation? Is it not standard practice to test for power after install?

Bridgett is incredibly knowledgeable and helpful!

Victor (the manager) is arrogant and very unprofessional. I purchased some parts for a shower from the Tigard location and had to go back for the entire rough in kit. The gentleman at the counter was very helpful and told me I could bring back the other pieces I purchased since the entire kit also includes them. I told him that I opened one of the parts and he said that is fine as long as it wasnt installed I could return it.When I came back to return it Victor told me that he wouldnt take it back because it was opened and he couldnt resale it. When I explained to him that I was told differently he said by who? I told him that I didnt know his name but it is on the receipt. He acted as if he didnt believe me and said lets see what he says about that. The other employee confirmed that he told me that but Victor still treated me very rudely. He seriously does not understand the concept of customer service. I flip homes and I have spent over $2,000 there in the last few months but will never go back.

So here we are 7 or 8 weeks into an order that was suppose to take 3.We ordered a one hole enamel white sink ( something you would think a Plumbing store would either have in stock or could get easily) and told it would be here in 3 weeks. We recently have done an entire kitchen relocation and remodel in the time it has taken to get the darn sink. The only thing holding up my kitchen.We have been told so many stories as to why it hasnt arrived that I wont waste my breath sharing.Please pray my sink arrives soon and Please also do your shopping elsewhere!

I dont understand the hype about this store.Ive been here 3 times looking for either showerheads or bathroom faucets or kitchen faucets.- their selection, on first appearance seems decent. However its actually not any better or worse than a big box store.- what selection there is, is towards the higher end (I genuinely saw a $3,000 kitchen faucet, but only a handful under $200).- website is appalling.- in my 3 recent visits Ive never once had a staff member ask me if Ive found what Im looking for.......or basically even talk to me.

Several years ago, we bought a fancy new brand of glass shower doors from Morlan, and after a few weeks, I bumped one in just the right way, and it shattered. A Morlan repairman immediately installed a different brand of shower doors, which are still in use today. When we have questions that cant be answered on the phone, we drive out there, take a number and a knowledgeable member of the Morlan crew will spend as much time as we need for understanding. Local Service in a building where we can see and ask about a product that we are interested in is disappearing in the onslaught of growing web-based monopolies. We vote for Morlan.

I have done 3 plumbing projects in the past 3 months and was glad I went to Morlan plumbing to get the right quality parts. The garbage disposal that I put in stopped working but I didnt have to remove and replace it myself. The warranty included that. The great help I got today for repairing an older sink was extremely helpful.

Jeff has been helpful to me and my family for decades! Could not recommend them more!! Nothing but the best pricing and service. Cannot believe the whiners and the low star reviews, ignore them and see for yourself what a great place!

If it werent for the plumbers positive attitude and willingness to work around a house-vac that was slightly in the way this would have been one star.After hearing all the radio commercials, I decided to give George Morlan a try. After comparing several local plumbers, George Morlan was the only company that had availability to replace a failed water heater within a few days; everyone else was a week or more out.I was quoted $1,008 for a 6 year water heater including install and permit. They provided a Reliance brand budget water heater that can be purchased for $400 locally. Additionally, the permit they pull (Oregon Minor Label program) costs only $14, but I was charged $39.In all, the labor ended up being over $500 for 40 minutes worth of work.Considering I asked them to quote replacing both of my water heaters and they were only willing to offer a $50 discount for two at once, Im very happy I decided to replace only one.I absolutely will not be back for my second water heater which will also need replacement shortly.

Love the service here...smart folks with a little bit of sass!

I would never recommend this store to anyone. When you are there good luck getting someone to help you, and when they do they are unfriendly. I ordered a shower head system on June 26th and was told it would be in two weeks at the most. It is now July 31st and it still isnt here. I have never been contacted by them to let me know it would be severely delayed. I have called multiple times requesting an ETA and every time they say theyll try to find out and call me back or tell me to call back the next day. Needless to say I never got calls back. I asked to speak with a manager after I was treated rudely for asking why my order was so late and when I could get an ETA. Even after explaining that I have no shower and am having to drive to my relatives to shower every morning the manager weakly apologized and clearly didnt know how to handle customer dissatisfaction. After hanging up on them when I was once again told well have to call you back I finally got a call from someone. He also weakly apologized and continued to stuff food in his face and chew his food loudly while talking to me. My suggestion is to go there to look but buy elsewhere.

Very rude, everything was an argument did not want to offer any help and refused to give me proper paperwork for my receipt. I do not recommend

Sometimes you judge a company by the first visit or installation of a new appliance, others you can judge by how well they respond to problems. In this case I experienced both at the same time. And I give Morlan Plumbing 5 stars on both! Upon installation of a new water heater in a 4th floor outdoor closet, they accidently encountered a problem with the building sprinkler system. They responded immediately and Supervisor, Brian Knight, was on sight within minutes. During the next few days Brian was prompt, professional and always in touch. Once resolved, George Morlan offered a discount for the inconvenience, which was a pleasant surprise. I would highly recommend the George Morlan Plumbing Company for all your plumbing needs.

Seriously people. Go elsewhere. Absolute worst customer service ever. I called on Tuesday. Spoke to Stephan. I advised hot water heater leaking. At least 16 years old. Needed replacing. We scheduled for today....Friday 09/07.He said his whole day was wide open. Perfect I told him, go ahead and pencil me in as his first client of the dayI called this morning at 8:46 looking for him. Was told he would call me right away.I got a call from Marisol at 11:29 saying that they are confused about what they are suppose to be doing. Seriously 3 hours later.How can that be ? I asked her. I called in yesterday with the size and pictures of my current water heater and they have known since Tuesday.She says they can still come and then finally gives me a price quote.She offered me a lousy $25.00 offI dont know who Im going to go with but it definitely isnt these people.

Knowledgeable and friendly staffFast responseQuality serviceThank you!

Called them to have a hot water heater replaced 2 days after Christmas. They set up a schedule for the following day. The person who did the work was very nice and even asked if he could use the broom to clean up the leaves that blew in while the door was propped open.

Cody did an excellent install of a new hot water heater.He was very knowledgeable and straight forward.Highly recommend George Moreland plumbing.Thanks Cody

Brought in a bathtub drain to be matched. The employee took one off the wall and said here you go. Had to show him it was wrong to which he said thats all we got. Tried to give me the wrong thing and didnt even want to help me find something that would work. Terrible customer service.

Just experienced a complete lack of customer service!! We called ahead to see if they had a certain product. The salesperson who answered assured me they had the sink I was looking for. When we drove 45 minutes to come and get it, the sales lady that helped us was rude and said there was no way they had anything like that in stock! When mentioned my earlier call she informed me that I must have spoken with a new employee. Seriously, frustrating and we will not be trusting this company ever again.

Excellent customer service at the Tigard George Morlan store!I purchased a $5.50 part to repair a kitchen faucet. Installing that part turned out to be somewhat problematic. Derek and Derek D graciously spent quite a bit of time figuring it out for me and making sure the faucet worked smoothly. Although I have purchased a number of products from their store, I hadnt even bought this particular faucet from them in the first place.Thanks guys.

A salesman greeted is and very helpful the whole time we were there. His name is Ken. I was impressed by his knowledge and willingness to go above and beyond.

I bought some plumbing supplies formy elderly father. One item (6in pipe) we didnt use so my dad drove all the way down to the showroom to return it only to be told they wouldn’t take it because it had a small scratch. It came in a plastic bag so who knows when it got scratched. I guess they want us to shop at home depot where they take anything back and dont hassle you. Jerks!

Went in to the Tigard location to make a purchase of both a shower valve and shower kit (not price compare or look around) again to purchase. So, in essence they already have my money. After five minutes of looking around a sales person approached me and I was met with the most condescending and patronizing consumer experience. Wow, what an unpleasant surprise.

We visited the Tigard store to learn about options for replacing our hot water heater as well as the 45-year-old (and still working) boiler that is the source of radiant floor heat in our home. No one seemed to have a clue what kind of product we would need, and we were referred to a scheduler to see if we could learn more. The scheduler wasnt sure either, offered no useful information or anyone in the stores who could help. Our only option would be to schedule a $99 home visit to see if it is possible. To which I say: It must be nice work, if you can get. We skipped the offer. I urge others to do the same or to tread cautiously at best.

If you want to have hours of your day wasted go here, went to the tigard store they didnt have the part I needed there but was told they had some at the Portland store, I drove across town only to be told NOPE

Gino, i think was his name in the parts department , was extremely friendly and helpful, he was very knowledgeable and get me the part I needed promptly . Give that man a raise .

Went here to ask for help in replacing an unidentifiable shower handle. Was helped at first by one of their staff. Midway through researching what part I might need to fix it, some other guy walks up and asks a question.Dude helping me promptly forgets about me and starts dealing with this other guy. I figured Hey, maybe its gonna be a minute to get that guy some help because its quick, and hell be back with me. Nope. 10 minutes of standing around waiting and being ignored and I figured I had enough. I left.So thanks for that, guess Ill be using the internet for help from now on. If you know exactly what you want I suppose this is the place to go. If you need someone to take 5 minutes out of their day to help you, probably look elsewhere.

The wait was not long for such a buisy place and the folks there knew right where each part was for our project. Thank you G. Morgan plumbing for the inexpensive parts, a 2 p trap and a reducer for a drain. $6.00 totall.

Called in the morning to get water heater serviced. They said theyd be at my home between 2 and 6 PM. I took off work all afternoon. When I called at 5:30, they assured me the service techs had to finish their work and would definitely be there by the end of the evening. Looks like were having cold showers again tmrw morning.

Saturday plumbing emergency required a new ceramic faucet cartridge. No local stock at all the usual general hardware stores. So glad I went to GM. They have refurbd the interior so it seems a bit more spacious. Service was prompt considering how busy it was and I got the part I needed.

Had a great experience this morning, with my two young boys in tow. Victor helped us find the right parts and even helped us get the old handles off the valve cartridges.

Hats off to George Morlan Plumbing in Tigard. What a facelift—when we arrived on Feb. 2nd for a toilet tank lid. The best part of the visit was the friendly service we received. Joel is an amazing example of the finest of customer service! He did not give up on finding us the perfect lid from the Boneyard. In fact, we realized he was the person we’d spoken to on the phone. We can’t say enough about him. Asked for the manager, to let him know of our delight, and was led to Victor. They both are out of the same mold! Victor gave us some insights on the changes George Morlan is making for the good; and we definitely experienced it. We are glad to get behind George Morlan and spread the word! If you find you have plumbing needs—remember George Morlan!

I needed a water heater same day..i called many places , wrote all down ,we decided to go with George morland i was quoted $ 1025 for all , pretty much same as home depot , when he was finished all of a sudden i received a 5O gallon tank when i asked for a 40, and price was almost $200 over what i was quoted , then the girl who i talked to Marisol and office manger lied and said i ordered a 50 gallon when all the places i called i explained i wanted a 40 gallon, and i wrote down all info. I have been told this company does this this to customers and i am very very upset.

I am aware that this store is quite a legend in these parts and that some customers appreciate tradition they represent but to me personally, G. Morlans store did not give any reason to come back again. And I dont need them to have sales staff that grins all the time like those poor saps working in yellow t-shirts but I really felt that Im bothering them and that Im not good enough for that place. Plus whats up with haggling??? In year 2016 haggling over $5 (or

The best, most complete plumbing supply store in the Portland area - almost always have solutions to unusual problems

George Morlan Plumbing, water heater service was great. Started with Bridgett in Tigard store to Chuck, water heater installer. Bridgett knew her product and Chuck worked in 105 temps to make sure I had hot water.Cost was about half that another plumber quoted. Thank you George Morlan, The water heater King.

We walked in wanting a Toto toilet and told the guy if you want a sale, get someone on the phone who can install it. They got someone on the phone right then and we bought the toilet. It was painless. Other than the fact the store is right off 99 and we drove out during heavy traffic. That sucked.

Helpful staff, hands down. Knowledgeable in every aspect of plumbing - decorative, rough, or repair. Robin, Joel, Eugene - best in the trade.

I used to work here until they fired me today for asking to go home early because I was feeling extremely fatigued and just downright terrible. I was fired within 5 minutes. As to their business practices, we would often sell products we knew were broken or malfunctioning. This company parades as conservative and friendly but they constantly talk about customers behind their back and make fun of them. This company was the worst company I ever had the displeasure of working for.Edit: since writing this review, I went to pick up my last check and they banned me from the store.

Very bad customer service, employees talk to you in a rude tone and make you feel like a bother. They are not accommodating nor are they very welcoming into their store. I walked into the store and had 2 employees walk right past me, never made eye contact with me, but proceeded to greet other people behind me. It was my third time into the store after I had been told 3 previous times that my order would be in store, but every time I went in it was not there. I had to drive all the way to Salem from Beaverton to pick up my order... anyway, I will no longer shop here.

Our water heater went out so we called George Morlan at 8AM to schedule a service visit to get a new one installed. The person I spoke with took down all of my information and said a dispatcher would call me back. By 10:30 the dispatcher still hadnt called me to tell me when someone would be out. At that point, I decided to contact someone else, who was out here within 1 hour. If the dispatcher takes that long to just schedule the appointment, I didnt want to know how long it would be until someone was actually out at the house. When I called to cancel our service call, I didnt get an apology or anything. Not going to call them again.

These guys n gals go over and above, even on a Sunday. Lots of questions kindly answered, treated respectfully, and they have very competitive prices even better in some cases than HD or Lowes. Lets support these locals!!

Use to be a great place, but now they are out of a lot of stock and the most of the people working there dont know plumbing or its parts

Great place for plumbing supply, staff knows their inventory very well.

Always have the part you need in stock, and they always know if youre buying the correct part you need.

Love em! Great folks! Especially for the odd part cant find elsewhere, I dont know about them changing washers, I do my own repairs and just buy their parts and enjoy their service...oh well..

Great selection of plumbing products and well trained employees that will find or order anything you need

Received some great customer service from Joel at the parts counter. It looks like they have an extensive selection of fixtures; I’ll be back.

The customer service is so Bad,and the products is so expensive. You could buy same products and same brand name from Amazon less than half price. PLEASE CHECK PRICE IN AMAZON BEFORE BUY IT.

Needed a cartridge for an older Moen Roman Tub Faucet. Moen online Customer Service was absolutely worthless, even directed me to buy the wrong cartridges. Walked in to Morlans and showed Robin at the parts counter what I had. She promptly handed us the proper cartridges. No way you can beat that kind of service.

You know you are a part of the issue when you entered at closing time , but I was on a mission and kinda knew what I needed and Jan said it was fine, but with a whatever type of look. She brought out 2 different styles and left them in the box on the counter, only showing me the small black and white photo on the box, not the merchandise and when I asked to look, she gave me another look of why, theres a photo on the box ...hummm ... Then, she said its probably pointless, but I need your name for the computer to look up the faucets ... hummm ... I gave her my name and decided to buy, and I got the look again of ... really .... I apologized for arriving at closing time again and was very thankful for them staying open. During our checkout, she shared with me that she and another staff member who was helping her had just gotten over the flu and looked exhausted .... So, the worst part wasnt her rude attitude or her appearance, it was at the end when she sneezed into her hand that was holding my bag and receipt. Speechless! Someone her age should definitely know germs and sneezing into your elbow wouldve stopped me from writing a review. But youre spreading germs to the public by going into work sick!Decide to take back my purchase the following day, yesterday, but was feeling stressed that we had to go back to the same store for returns. Hubby called and we were able to go to the Foster locations instead, which is a lot closer to home ... it was too modern and not all the parts needed werent there. However, things happen for reasons and we are very thankful for the team behind the counter at the Foster location (Neeley and Nate) you guys saved us and definitely represent good service and awesome knowledge! They sent us home with all the parts needed and saved us some money too. They also took the time to configure a tight spot with the right parts. The hard part now is doing the labor ... lol ...FYI ... This is my first time writing a review in many many years, but, Jan made impressions that are everlasting and needs to either take customer service/health classes or retire!

If there was a lower score I give it. Horrible customer service. I spent over $400 and I get the wrong part and Victor Sanabria gives me an attitude. Just horrible. I will try to avoid this location. I really like the guys over the Beaverton location. Get it together Tigard guys.

My husband and I visited this store looking for new bathroom shower and tub fixtures for our two bathrooms. To say it was a struggle communicating with the woman assisting us would be an understatement. Very quickly into our visit the woman cut my husband off and seemingly dismissed him and anything he had to say. She proceeded to show us the most outdated and cheapest fixtures on the face of the planet no matter how many inquiries were made to the high end models and she seems to have some strange alliance with Delta. Im not saying Delta isnt a well known or reliable product but we were wanting something with a bit more flair to it given the fact this is our home and not a quick turn. I rated quality and appeal as poor to fair based on the garbage we were shown, I know they have much better quality but we werent allowed the opportunity to view those products. As for service, i think it goes without saying...insulting your customer by only showing them the cheapest products you carry you pretty much can be assured a poor rating.

Polah was a pleasure to deal with however when i had a question about needing to use backer board, the person she asked the question to (looked like a manager, he was counting money behind the counter) said i dont know what the code is where you live when i got home it became obvious that backer board was not needed on this model. Maybe it is because he is not familiar with the product even though it says on the box that you connect it directly to the studs. As a small business owner i would spend more effort to answer a customers question whom just spent $415 at my store. Bottom line is if you dont know, just say so or put forth some effort to help the customer. I would have given 5 stars if he simply told me what the box says or dont sell a product you dont know about due to my pleasant experience with Polah.

Went to replace natural gas water heater. Same capacity (50 gal) and power (40,000 btu/hr) had 3 choices: 6/9/12 year warranty. They only had 6 year in stock on site. But with significant computer research they determined a 12 year was at the warehouse near Allen Blvd. and hwy 217. Pickup there went well. The Tigard location happily accepted the old tank for recycle, let me borrow a pipe wrench to strip it of gas nozzles, etc.The new tank was surprisingly well equipped with 3/4 galv nipples, dip tube, screens, and an installed TPR valve. It started with no problems.

The worst customer service. Counter sales rep was rude and condescending, I walked out because of the way he treated me. Also, have been in twice before this looking at faucets for our home remodel and no one ever came to ask if we needed help. Plenty of employees around but no offers to answer any questions. Going elsewhere to buy all of our plumbing supplies for kitchen and 2 bath remodels.

Excellent service, very knowledgeable and friendly staff, highly recommended!

Our water heater went out and George Morlan came to the rescue writhin 24 hours. Quick and quality work, by a locally owned company. You cant beat them.

This is a friendly and very helpful. We need more businesses like this!

Very helpful.