Took the vehicle in for recall. The dealership was informative and accurate on what to expect. The work was completed in a timely manner and the communication was good. Things happened like they said with no problems.

The service was awesome! That is why I always return back to Nyle Maxwell! I recommend this dealership to everyone awesome service throughout the whole dealership!

Always a pleasure to be a client of Nyle Maxwell, the entire service team are always so accommodating and nice, that is a tough thing to do, and they are good at it! Thank you

They are very professional and courteous in the service department. I would recommend them highly.

I was so pleased to purchase my new Jeep at Nyle Maxwell in Taylor. From the front staff to service. They do not push and are not aggressive. Just love the staff.

The staff here are very professional and friendly. First class service every time.

Service Brain is awesome, everyone so nice ,friendly, offer drinks ,coffee,smiles. Bathroom clean and waiting room.They help you in,out,and explain all work before touching car!!,We tell others and been going there many years!

Always feel I am in good hands

Edgar is a great sales person. No high pressure. Just listened to what I needed and helped me find it! Quiet dealership. Professional. Love their covid 19 precautions!

Did not have a real pleasant experience with the sales rep but Finance director was amazing

Great service with a Texas smile. Completed 10,000 mile check on Dodge truck in about an hour. Free wifi makes the time pass fast!

Nyle Maxwell (Taylor) Service Dept took precautions to make sure their customers felt safe during this pandemic. They’re an extremely busy dealership; yet their staff were very upbeat and friendly. Renee was super personable when we spoke on the phone in regards to my vehicle. I am very happy I chose to purchase my vehicle from Nyle Maxwell because they have proven they definitely take care of their customers.

They were able to be honest about their timeline and were able to add projects after the fact. They even picked me up on my timeline to be able to pick up my car when I needed it.

Brian is awesome! 7 years of great service.

Checked in quickly and professionally by Darin. Good explanation of possible problems. Completed in a reasonable timeframe. Am very satisfied with service received and will use again.

Staff was friendly and took care of my Jeep. Only concern was I’m from out of town and they had no loaner vehicles so I could get back home after my Jeep broke down. Another thing was when I got my car back there was two parts laying in my front seat and I’m not sure what they go on. Lastly my radio has started glitching since it was serviced. Other than that they was great on getting my car in and back running.

Good people. Great service. Oil change in and out...

Great and fast service

Great people.. Preston in sales is the person to deal with..

Very good customer skills..took me in even though I was a lil late and took care of the issue...Service is awesome and Brian is great...from Dept A-Z ...good good good...couldnt ask for a better service crew!!!

This was my first experience with the Jeep Taylor service department and everything went smoothly. The staff was polite and courteous.

Absolutely the BEST service department ever. Ive purchased 3 vehicles from this dealership, and drive from far South Austin for service. Totally worth the drive!!

The service advisor Terry was very detailed when he called and let me know what needed to be taken care of with my Charger. The service guys are awesome and never had any worries if things were done correctly or not. Rhonda is also so sweet and always tries to get me checked out as soon as possible.

Face mask was worn incorrectly did not cover the mouth. Otherwise pleasant enough of a drop off my vehicle

Preston was amazing! We were in a bind and he was able to make the whole situation/process less stressful. We’ll definitely be back for future service/car purchases; I highly recommend you pay Nyle Maxwell in Taylor a visit if you’re car hunting and ask for Preston!

As usual Darin, Brian and the team got my wife’s Jeep in and out with no issues. Best service department in the area.

I was extremely dissatisfied with my experience with Nyle Maxwell in general. From phone calls that werent returned when they said they would be, to long wait times riddled with them picking up the phone every thirty seconds and immediately putting me back on hold (Im assuming to game some hold metric they have), to the Service Advisor talking to me like we were high school drinking buddies. Just a really poor experience overall. When the Service Advisor told me that my vehicle was not repairable and the failure would not be covered by its lifetime powertrain warranty, he actually said When will you be in to shop for a new ride? like it was some foregone conclusion Id buy from them. Not going to happen.

No Dealership better! From Pete and Rocky in the selection and sales process, to the ease of financing and the paperwork, to the ongoing customer care and support I give a A+ . My 5th car purchase from Nyle Maxwell Taylor over the years. I will not go anywhere else. I did one time and regretted it. GM - Steve David and Service Manager Darin go above and beyond every time . Everyone I meet there are good and helpful people.

I appreciate All the staff at the Service Dept especially (Brian & Rhonda) for being great assistance during the time I had the vehicle service. Thank you so much, Nyle Maxwell .

Nyle Maxwell Jeep Service Department always does a great job listening to us about whatever issue we are having and communication is excellent.

Good service quick and effective but I wish they would at least vacuum the interior for a better customer experience it feels good when you get back into a car and they show that they care about your business with a little thank you like this

I worked with Brian in service he has always been good to me and my family. He is honest and will explain the details when needed. I highly recommend them.

Very polite and professional employees. Only negative was the state they left my trunk in. My stuff, which was in bags, was dumped out and thrown around my trunk.

Great service experience. Darren went above and beyond to get the repair properly completed in a timely matter. Highly recommend

Taylor Loughmiller did a great job!!

They do good work but itll take all day!

They took care of me and my truck is doing much better. Worth the drive out to Taylor.

Justin went above and beyond to make our purchase transaction very smooth, Awesome customer service.

Love them. Will go back again

Like always so courtesy customer serviceYall always take good care of yas customersTheres no better place then the original Nyle Maxwell TaylorThank Yall !!See ya soon : )

Sales and service experience recently at Nyle Maxwell Taylor was excellent. It’s sides went above and beyond to take care of us and make sure our needs were met.

Very fast and friendly. Thankful I got my car back so quickly

Dave gave me a call to ensure the new vehicle State Inspection was completed and had a loaner vehicle ready for me to use. GREAT customer experience!!!!

Excellent customer service. Definitely will come back and do service with them again.

Friendly and amazing service; Service Department Team, and courteous receptionist.I will always use the Nyle Maxwell in Taylor Dealership even as it grows. Tommy Hooker (8-years as a customer)

Initially I took my dad’s truck to Mak Haik based on distance/convenience, however it was anything but convenient! I left it there for 2.5 days for a recall that was at most 2 hrs of labor. I was furious, so after they hadn’t touched it and told me my appt was only to drop off the vehicle but couldn’t tell me when they’d get to it (due to holidays) I picked it up. They advised it could take another 3-4 days depending on staff availability and workload. Later that day, I called Nyle Maxwell of Taylor and spoke to Brian. I asked when they could get to it based on holidays, etc. He responded w Jan 2nd 8am and they’d have it done by 10am same day! These folks are amazing! Not only did they set clear expectations, but they had me out of there 30 min earlier than expected!I believe Brian helped me w my vehicle (2014 Wrangler) about 4 yrs ago a few days before Christmas. They were swamped as expected but made it a point to get me in ASAP since I was leaving for Colorado 12/26. Again, amazing experience and from these 2 instances have gained a customer for life! Thank you Brian and the Nyle Maxwell of Taylor team! Happy New Years!

Was doing some regular maintenance on my wrangler and saw my spiders gears were worn down. I am still under warranty and fully knowing the issue, I took it to the dealership explaining exactly what was wrong and showed them pictures as well. My Jeep sat there for a week before it was even pulled into the shop. Once it was pulled in to get started, it was removed for another car to be worked on instead. After a few more days I received a call where the tech was excited to tell me what was wrong with me jeep! He spent a few minutes explaining exactly what I had explained to him was wrong a week and a half earlier. Never the less the warranty claim inspector was to come in to look at the vehicle and make sure all things were good on that end. At this point 2 weeks have passed and I was told it would all be done well before New Years (at this point it was already December 27th and I was not hopeful). I am told parts will have to be ordered but work should start on the the 30th and I’d have my Jeep back on the 1st. I never receive any update on if the parts came in on time like I was told I would, the 1st comes and I find it weird that they would be open on New Years. Come to find out they were closed and I was never getting my vehicle back on this date. I expect a call on the 2nd to explain the situation and never get one, I call and get told the parts have not arrived yet. So I’m sitting here again, with no updates on the situation and 3 weeks into a problem they have not even started fixing. On the 3rd of January I am FINALLY offered a loaner vehicle. Every day I am the one who must call to get any information and am told every day for a week that my vehicle would be later that day. Time passes and every day I don’t get a call, so I call and get told the vehicle would be ready the next day. This process went on every day for a week. It was not until I informed the employee that I would be returning to Dallas for school for 2 weeks on the 7th that magically the vehicle was ready just in time. If I did not have to threaten to take their very cheap and dirty loaner car across Texas there is no telling how much longer my Jeep would have sat there.When it comes to the quality of the work, only time will tell. From an initial inspection I am already worried problems will arise, gear lube can be seen all over the suspension and all over the diff cover. I’m not sure how you inspect to make sure there are no leaks if everything is already covered. As for the gasket, there was originally an orange gasket surrounding the cover, all of that gasket is still present with a mixture of a new white gasket just messily spread around. Not removing the previous gasket means that the new seal will not be proper and secure. This was simply the tech being lazy, but if you have 4 weeks to work on a vehicle, what’s 10 minutes to clean up an old gasket to ensure quality work?My vehicle was also returned with basically one gas in the tank. It had maybe a quarter tank when dropped off, there was test drives to make sure everything was okay but to return the vehicle well past when the gas light is on seems just lazy again. I pulled up to the nearest gas stain (which is not close) on literal fumes.Overall I don’t think the experience could have gone any worse or taken any longer. A complete lack of honest communication and drive to provide proper customer service means I will never be returning to this dealership for any work in the future.

The employees at nyle in Taylors are always on.point.like a nice tune up..that shouldsum it all

My Service was completed on my Jeep as I was expecting. I was updated along the way, as parts came in before dropping off my vehicle.Friendly service ~

Excellent service team! The best part is the car wash is a hand wash and the team does a great job!!

Excellent service department

Got my car in for the second time and this time they were able to ascertain the problem.

Very good service and value as promised!

I purchased my car from Maxwell and have they have always done maintenance and/or repairs. This time I went in for and oil change and lightbulb replacement. My appt was at 2pm and I didn’t leave until 5. People with appts later than were finished before me. Normally I would give them good marks but not this time.

Service was good until i asked for a price to change out one part and was quoted a prive for two parts .One day it was tjis is wrong and then the next day it is this that is wrong. Asked for price to change out final thing wrong and was givin a price to change out both . I had already told service advisor that I did not want the oem part for the second part ( it will not hold up ) and he quoted me a price to change it anyway . Do not aprove of these sales tactics . Also truck brought in under my name and cashed out uder my wifes name . Not her truck .

Brian in service is amazing!! He is always so friendly and makes the process so easy for us!

Great and professional service! Terry was wonderful.

Terry in service was so nice and very helpful

Only thing that could improve would be if they provided a complimentary wash and vacuum of the vehicles that are serviced.

I will continue to drive 20+ miles out of my way for the spectacular service provided by Nyle Maxwell Taylor. Their competition in Georgetown is not nearly as customer-centric

Friendly environment ,excellent customer service & Honors their appointment times

I traded in a vehicle at this location. My old license plates were not properly destroyed by the dealer & someone got their hands on them and are driving illegally.

Nyle Maxwell never disappoints! Professional, courteous, & efficient!

Friendly staff.

Great customer service

This was the easiest car purchase i have ever experienced!!!

Quick and professional service as expected!

Always polite and eager to help.

Very Courteous, polite and accommodating.

Super Awesome Dealership

On time, was what I wanted.

Great job