Service is very customer friendly, but the actual service is no better than anywhere else. We cant duplicate your problem, youll have to come in when youre actively having it. Dont mind that it happens on a Monday morning when youre on your way to work, youll have to just make get it here then, because one you go to work and shut your car, youre right bag to zero again. Pictures of the error are not suffice from your cars display either. Even multiple ones. They need to see it for themselves. On the occasion they can solve it, the part will always need to be ordered. But make sure it is, because they told me it was the last time, and it wasnt in the notes.

Got in the car to leave for work and had low tire warning right front. Upon inspection found a nail in it! Checked air and added 15 lbs air. On the way to work about 19 miles I got the low air warning again. Since your dealership is on the way to work I pulled into the “express Service” lane and waited the 20 minutes until your service center opened.I pulled in the lane and was greeted by service writer, he never introduced himself. Asked what I needed????I told him I had a nail in my right front tire and needed it repaired. Asked me if I had an “appointment “?? I said no, this just happened. He gruffly said, “in the future you will need an appointment or you will not be served.”I stated that is a good way to lose customers, to which he replied, “ no we want, we service 150 cars a day.” ?He then proceeded to tell me I would have to wait 1.5 to 2 hours for a tire repair. The tone used told me that I didn’t matter. I said no thanks…. He raised the door and walked away!I purchased my car from Courtesy and mine and my wife’s Toyota have been serviced there for the last four years. I can promise you after today, not another cent will be spent there!Piss poor excuse for a “service writer” and for not helping out a loyal customer out in need!

Always treated great by service and sales staff. Already purchased three vehicles from them. Used 2001 Dodge Dakota R/T, New 2006 Jeep Wrangler and certified pre owned 2013 Challenger R/T Black Top Edition.My daughter also bought a new 2016 Dodge Journey.

I have bought my Kias from Courtesy and always received great service. Their service Department is also very good. They do need to improve their time estimates, but other than this, no complaints.

We were interested in a used car, so we wrote them. We remained in contact nearly every day to setup a day to test drive it. We came in to take it for a drive (a week later) only to find out the car we wanted was sold 2 days BEFORE we even wrote about the car in the first place. They then tried to sell us a car twice the price.Bait and switch. Will not be going back.

Great 👍😄 customer service. Krista and Jamal VERY nice and courteous. All I was doing a recall on my car. Plus a FREE Car Wash 👍

My son purchased a car from here, which he loves and is in great condition, although typical slightly true but mainly false salesman with the typical sell, sell, sell mentalities and tacky pitches. They also had to fix a broken light which they didnt seem too pleased about. CarMax was a much better experience in my opinion for the same exact car my other son bought a few weeks back.

Beautiful facility, I just stopped to see the new supra ,and its beautiful.. Ive always have great service in every department there

Very easy in and out. Now if the would stop moving the store around...lol

Great place to but a truck. Prices are extremely competitive. They will work with you to make you feel good about your purchase. Absolutely love my new Ram!! R V was exceptional and professional at all times. When its time for a new truck I will be at Courtesy Jeep Dodge Ram!!

You WILL NOT actually get the advertised price of a vehicle. This place practices bait and switch. The advertised price at any vehicle will be at least $2K less than what you will actually have to pay. The advertised price is a deceitful good faced absolute lie just to get you in the door with absolutely no chance of actually purchasing the advertised vehicle for the advertised price.

Loved this place..showed me much love when i arrived on a sunday..flew in to purchase a car correction a jeep Cherokee..alright now..Blake was my salesperson..GREAT. AND SHOW CONCERN THAT YOUR SATISFIED WITH YOUR PURCHASE...JOEY IS THE MANGER VERY PERSONABLE AND HAPPY WHEN YOUR PLEASED..LUKE LOAN OFFICER JUST AS SWEET AND A CUTIE..LOL LOL..OVERALL GO AND PATRONIZE THEM..I CAN TRULY SAY YOU WILL HAVE A BEAUTIFUL EXPERIENCE...💖💞💖💞😘😘😘😍🌹

I must admit that my experience with courtesy auto group was very satisfying and appreciative due to the fact that representatives Isaiah and Jacob did everything to make sure I received my truck back as soon as possible.

Great Dealer, Sales staff and customer service.

Bought plenty of cars from here for the whole family and recommend friends. Customers over a decade. Great deals and care at Courtesy Group

Excellent, friendly staff and quick service. Excellent waiting area and very pleasant experience.

Courtesy kia Brandon fl.This the 3rd. Kia purchased from Courtesy kia. This one is 2021 Seltos, really like the car, having g a few issues understanding and operating the out going phone calls, GPS, has a large video screen, a big change from the sportage, I am to receive more instruction.The sales person did a good job in selling Seltos, because it has all of safety features one is looking for in this price range. I have the sx model all the bells and whistles, except heated steering wheel and auto lift gate in rear, dont know why not included.It has the1.6 turbo, 7speed transmission,the one thing i.like is the lane keeping assistAwdrive 25 plus MPG

Sales staff are warm and thoughtful, I am very satisfied

The staff are the most engaging sales group I have ever encountered. They listen to what you have in mind. And do their best to get you the best sales they can.

Very friendly and helpful Sales people. Ask for David M

They treated us very well, excellent and fast service. The manager made the impossible possible for us and we were thankful for it. They have our confidence 100% work for the client so this is the place to buy your car.

Take good care of you

The five stars are for Eric the service tech only, NOT for Courtesy Kia as a whole. Great job Eric.

The best service!

Great place to lease and buy a car nicco is the best

Nice and friendly, to many people waiting in lobby area for their vehicle to be repaired.

Victor Torres was very friendly and helpful with my car buying experience. I would definitely recommend him to my friends and family

Great place to buy a car the people there were friendly and very helpful I could not have done that on my own without them I suggest you go check out the Kia dealership if youre looking for a new or used car

Great experience buying my Used 2019 Ram 1500 Rebel from here. Austin Penman was my salesman and he did a wonderful job. The dealership is clean and all staff are very friendly.

Ginny was my Rep and she got me taken care of like 1st rate.

Wait 45min on the drive for your service advisor that you have an appointment with to come out and greet you to write a RO

Awesome customer service!

As usual this place just doesnt know how to give quality service. They lost the piece to my glove box so now it just slams open and i dont have time to wait for it to be fixed. Already gave them a second shot and they still will NEVER be SUN TOYOTA. Hope things change. Will be in to fix my glove box though because that thing hurts me when i open it.

Bought a new car. Self explanatory

Will not work on price told them I dont want to drive to see a vehicle if they wont move on price, so they said they would make a deal that I couldnt say no to......... well I did. Car was overly priced and too many issues but glad they are trash because I found jarret ford in sade city and got what I wanted for less than I wanted a fully loaded 14 mustang convertible w 50k miles for under 12k.

Some of the technician are rude

Really bad service at the repair center. Came in for an in-warranty tire rotation and I am still here after 1:45, now they can’t find the car and I am not sure if the job is even completed.Vincent is saving my butt this time helping me find the car. Thanks Vincent!

Our sales man Nick Nieto was the best. He made it an excellent shopping experience.

Very aggressive sales & over priced. I think Toyota needs to review their pricing. When I didnt want to pay the ridiculous pricing, the sales person assisting me just basically walked away & moved on to another customer that had just stepped onto the lot. No thank you, goodbye, nothing. I feel the sales person didnt even try to offer a better deal & I know they can because my Father was in the automobile biz. I grew up knowing a lot more about the industry than the average person.

I had originally gave them 3 stars but after my last visit I moved them up to 4 stars! Reason being is that the they worked with me and saved me about $200 on my car parts!

Slow oil change

Ridiculously long wait time for simple services my normal mechanic charges less for and does in less than half the time. I only gave them a chance because I needed to come in for a gas reading on the rebate. Will never use this place again. Not even coming back for future warranty readings or to trade in the car. Worth the drive to Hillsborough for much quicker service.

They are very friendly, helpful, curtious, goes out of their way to make sure you are taking care of.

I dont hate them.... Because l didnt visit them

Ginny was very knowledgeable and kept me informed with every step of trying to figure out what might be wrong with my car. She was very understanding and reassuring that my car was in fine shape.

This place is great. The gentleman that help me sign in was great and very helpful. Everyone is very nice there and they care about their customers.

The car salesmen were informative and super helpful when I purchased a new car. This was a painful process for me but they helped me out in ways I didnt think possible. The part that made it 4 stars is the finance team. Basically the poor girl didnt get a sale so her manager made her reprint the papers and then tried to resell me what she already tried to sell me. Any extra insurance a dealership tries to add on to your payment ... Is a scam. Do research. Just in case I plan on having a lawyer check my contract.

Great New look, theyve remodeled. Also GREAT service. I been taking my Lexus here since I got it. Even though I purchased it somewhere else! The service team and especially Rich the service Director are ALWAYS so trustworthy and kind.

Everything was great except I had to wait for the courtesy van driver. I got there early around 7:30 so I could get the van first thing and still get to work on time. No regular driver was there at 8:30 and the guy who volunteered took an older couple to a bagel shop down the road in the opposite direction I needed to go to go to work. Shouldnt work be a priority?

Within three months Ive had to take my car there three times will the same problem first time cost me almost $2,000 second time wires not completely connected third time cost me almost $400 for the same problem. Im going somewhere else I cant afford to pay for guessing games!

Great service department! They took care of the oil change, no surprise, but they went beyond my expectations when they diagnosed an EGR issue and replaced it for free under a Toyota warranty deal which was set to expire in just 4 days. Thats nothing special, except they could have easily ignored the issue or waited and charged me the full $500, or any number of things. Instead they did the honorable thing, and kept me updated throughout the entire time. All told, they were done in about an hour and saved me hundreds of dollars.

Always good service

Great service every time. Complementary vacuum and wash is awesome.

We had a great experience here and we are very thankful to Darryl and Gabi for their professionalism.

New dealership that is very nice. They serviced our kia soul in about an hour. Very friendly. The only reason I rated down a star was because their system does not automatically track prepaid maintenance, so be sure to let then know you have a contract beforehand.

Its like any other dealership service department. I had an 8 am appointment for recall and other small issues. My car was completed by noon same day. Which I thought was great. But it was odd and confusing entering the service area. There are 4 tall desk when you enter but those people dont assist you. They just let you know someone will assist you while not looking you in the eye. Then in the far left corner in a small desk, that is the one and only person for service.

Jenny Monge is a fantastic customer service representative. She is kind and thoughtful. She is very knowledgeable and tries to give you good advice without playing games with you. She is an all star player and I am thankful to have her as my representative.

Went in for recall updates. Got everything done but they missed the wash and vacuum they said Id get.

The customer service at Kia was less than desired. I just recently purchased vehicle 5 days ago and had issues with navigation, wireless charger and the lack of customer service from the intake lady was troubling. The tech and drive manager did try to solve my issue but I was turned of by her lack of effort in addressing my issues. I will not work with her again.

Ralph is the man. Thanks for everything.

The service Department is excellent. But dealing with Jamie makes the experience much better. She is a fantastic service writer

Best Dealer service depatment in Tampa Bay! Ashley Craig provides outstanding customer service. My car always looks and runs great after service appointment.

Brandon was very nice to work with, we will see how the repairs come out and how reasonable the costs are.

Went in to get a 3000 mile check up on a new car and wound up trading it for another new car. A long long day bargaining but in the end but in the end it but in the end it was worth it. I have my new car and I love it a Highlander.

Great service, very friendly and professional. Was late from my appointment for 2 hours due to my work. Still took me in and done it fast. Extremely impressed and satisfied with Courtesy Kia service department.

I was buying Jeep parts, that was knocked into a wreck that I had stopped for, the Geico vehicle had rear ended another Progressive vehicle. With a blacked out vehicle with no Emergency Flashers or Parking lights. Very low visibility. So I had stopped and was going to turn on my Emergency Flashers. While a Geico vehicle changed lanes ,why trying to get back over. He knocked me into the wreck after striking my Cargo Carrier and then crashed into me, to bring his vehicle to a stop pushing mine up in the air. Induced new injuries and I had some Spinal issues and now I have a lot more. Neither Insurance companies has paid for my repairs. I have spent approximately $ 2800. Cause of Progressive shoddy inspection and Geico doesnt mind try to rob individuals by not paying for the damages caused by their Clients.

Great experience, no pressure sales..... They are not pushy as other dealerships can be.....

You guys rock :-) this is the only place I can comfortably go to and know that my car is being well taken care of at a great price. Jarrett was my mechanic and left my car nice and clean. Thanks Jarrett!

The attention received on arrival was great.The wait time to do a 30 min job was not good. Need to hire more help or schedule less work for a given day. Thank you!

Ashley the the best at the Hwy 60 dealership very courtesy and helpful

Frank took very good care of me while I was at the dealership, he did not try to sell me additional things to be done to my vehicle, that was very satisfying. My vehicle was done at a timely matter. Thank you Frank !!!

Finance department was 1 star, everything else has been good.

Father in law has to have a KIA. Not bad. Fair deal Christian great young man. Does a good job

Courtesy is just that. Courteous and Kia! Stephen the shuttle driver was perfect! Dropped My little blueberry Forte off and Stephen took me right home! Perfect!

Girlfriend brought her Kia Sorrento in for two recalls. Friendly, organized and efficient service. Nice waiting area too.

You have an AMAZING staffs at Courtesy Jeep Dodge in Brandon, Fla. Thank you Mr R. Crawford and Ms Jasmine and her co-worker in Customer Service. I Truly appreciated your genuinely kind support to my car concerns, etc..thank you sooo much

Victor, Chad, and Frank are the most helpful, respectful, and Knowledgeable Advisors that I have worked with. The service with these gentlemen will amaze you. I recommend whomever to speak anyone of Men. Forever a Loyal Customer,Valerie

This has been a significant help, allowing me to keep a scheduled appointment. when things ran late on my oil change. The driver was extremely courteous.

This has to be the worst dealership there is. I have never had a good experience there. Made an appointment for my Grand Cherokee for service. Took it in on time. Got a ride late afternoon. They informed me that they had done nothing to my car. This is not the first time, either. The buying experience was terrible, too. But thats another story. This place should shut down. If this silly survey app allowed me to click no stars or better yet, negative stars, I would have.

You wont believe how cool this place is.The whole customer experience starts right at the door when the automatic doors open and you drive into this brand new state of the art facility.They will take care of you and your car in no time. This new facility covers about 116,000 sq ft. The service department is divided in 3 main sections: the one on the left takes care of the pre-owned vehicles. Here the service technicians will certify and pre-condition every vehicle. The section in the middle stores almost every part needed and the last section is for customer vehicles service. All equipment that you see here is brand new.After checking in your vehicle you can relax in the cafeteria and order food and drinks. Or if you are not hungry take a seat on their comfortable chairs and read your favorite book or watch TV in a space designed just for that.Dont forget that you can also watch how the service technicians take care of your vehicle through the panoramic window.I hope you like the photos.

I love my Kia, and I loved my salesman. I would definitely buy another Kia when its time. The reason for my three stars is that the service department is one of the slowest places Ive ever been. Each time Ive made an appointment I have had to wait anywhere from 1 hour and 45 minutes to 3 hours, and that is for a simple oil change with a car wash. Id much rather leave my oil changes for some other local place that can do it in 15 minutes.

Outstanding service, friendly staff. Recall and warranty work done quickly and efficiently. Would not hesitate to return when needed.

Just wanted to say thank you to both Antonia and Fernando for the assistance provided to straighten out a issue. They allowed me the opportunity to vent and then came up with a solution.

Nice place. Very good coffee. Bananas. Excellent communicating service! Friendly too.

AWESOME place!! Very quick service. Our guy Raphael was FANTASTIC 😄

Excellent expierance. Joe Russo was an excellent salesman. Love my new car.

I got the prepay auto maintenance with my new Kia. I like my car but the maintenance at the Brandon dealership is horrible in every way I can mean it. My oil change that I already paid for takes forever. They estimated it would take an hour and a half. In almost four hours later they had a list of overpriced services they recomended. I very much regret any and all contact that I have to endure to get the service that I paid in advance for. DO NOT GIVE these peole any of your time let along your money.

We walked ALL over the lot without being greeted. It wasnt until we went inside that someone spoke to us. We asked if she could point us in the direction of the 4x4 trucks and she could not and could not get an answer from any of the sales people....then we walked the lot again in a different location and still never greeted.....so we left.

Thomas was very helpful and knowledgeable about all the cars even the new models, took us out back to check out the new wrangler that just arrived last night. Will definitely be making our purchase with him.

.I had my 2015 Soul in for routine service and a ECU recall this morning. Ashley was my service advisor.She did an excellent job of keeping me informed and my car was ready within the time promised !

Great customer service. The facility is under renovation however, and when I was there the roof was leaking into the customer waiting area. Other than that, the emplorees are very friendly and took care of my cars needs.

Love kiss but feel this dealership is lacking in the honesty department

They are 100% customer service orientated. They make it a pleasure tovisit for service needs.

Love our Tacoma and got a good deal on price! Service for delivery was not as promised and closer tried to charge us more than agreed upon deal so pay close attention to bottom line cost.

Rep. Agent Al was very knowledgeable about car we drove. 👍👍 Mr. Al!

I went to Courtesy Toyota because it was convenient and I still had one more service on my Toyota guard, a tire rotation. I had gone to Courtesy at 35000 miles without needing an oil change however they performed it anyway. So going back at 40000 miles I specifically asked for the tire rotation only. However they gave me an oil change and didnt do the rotation. Got the bill by text message (not a person) disputed it, and they did pay for my oil change and performed the tire rotation. However I always feel like they are upselling to make a buck, not to service the customer. I dont plan on going back, I much prefer Wesley Chapel Toyota and will make the extended trip to go there next time.

Love this place

We went to look at a new vehicle. We walked around the lit and even walk in inside and looked at vehicles. We were there about 15 to 20 minutes. No one spoke to us. They were not busy! This has happened 2 times!

Well I think my timing its just always bad. Today I scheduled a oil change online and when I arrived they informed me that their internet is down. They started to be dismissive about the appointment and I asked how does that affect the mechanic changing oil. Their concern was how to run a payment card. I thought that was a weird considering we were taking Visa before the internet was even born. I must say the new facility looks nice the nicest person was the janitorial service she was very helpful and polite

Their new service center looks awesome but they had no internet when I dropped off car and took 3 calls in to get 1 call back to see if my car was ready. Hopefully they will get it all together soon.