Had it fix a little over a year ago an the paint is already cracking. I will never go back to them again

GOOD PEOPLE!Overall a very pleasant experience. We found the staff friendly, efficient and were totally pleased with the finished outcome. A professional business to be sure.While our new Lexus SUV was not damaged, we were recommended for their new Ceramic Coating Service to protect the paint and surfaces against the harsh Florida Sun and weather.Dropped off on Friday and picked up on Monday. Car was prepped then ceramic finish was applied and then cure baked over the weekend in their paint clean room free from dust and contaminants. The finished product was perfect.Due to our initial experience we are returning for the addition of a transparent road-chip film applied to the front areas prone to damage, which will also be ceramic coated prior to a mega road-trip tour of the US & Canada over the next two years.With the price of new cars so outrageously expensive the cost to protect and maximize resale value was reasonable.

Three stars because they did communicate very well. The actual work was subpar. Poor masking on the bumper (that they blamed on the dealer, even though they could have easily masked it more effectively before spraying), excessive orange peel on the fender (that they fixed after I pointed it out), hood wasnt mounted properly (also fixed after I pointed it out), broken dipstick wasnt replaced, and the alignment was not done properly. Windshield and under-the-hood parts seem to have been done well.

Had a small dent on my panel below the passenger door approximately 3 in in diameter.The paint was not scratched. They gave me an estimate of $800 dollars.According to the hourly rate that they have posted in their office ($50 an hour)It would take them 16 hours to fix the tiny dent.

Wrecked my 76 stingray... fixed and painted.. great job. Woof.

Excellent craftsmanship and service. The staff are extra attentive helping with the smallest details.

Not only do they do great body work. The staff is very friendly and just plain nice people! I highly recommend you give them an opportunity to help you out.

I was sent to get an estimate today and was met with very good customer service and perfect with my appointment time! I would not hesitate to visit this business!

My car was fixed there. Brian fixed my car in a day 1/2, in less time I was quoted. Carissa was pleasant and helpful in answering my questions. Bonus** my car was washed when I picked it up! I would recommend as they have amazing competitive quotes/ prices.

They handled my entire insurance claim from start to finish, and did some of the best bodywork I have ever seen! These guys are the best!

These guys rock. Great craftsmanship

Needed some info and Jon was very helpful. Had my Chevy Silverado repaired here, great job, would highly recommend them for any body work you need.

They truly took the time to fix my vehicle correctly. Excellent communication and the inside of my car looked brand new! I highly recommend them.

I had an AWESOME experience! My first time using their expertise and could not have been happier! I was first greeted genuinely when I walked in and soon after had the estimate done by Jon and left with paperwork in hand. All while on my lunch break! My car was done in the time that was quoted and looked beautiful! They washed my car and vacuumed the inside too! First Class all the way!

They did a beautiful job on my car! I am so happy! I highly recommend Certified Collision Experts! They are professional, courteous, customer - friendly people who go the extra mile! The best!Thank you! We need more companies like you!

Took my car in to get the front and back bumpers repaired and the plastic shield under the front of the car replaced.Called to schedule a quote and got availability the next day. Was quoted in 15 minutes and was able to talk to the employee for a few minutes to get a full understanding of what would be done. I didnt like that they had already received the approval from my insurance company before I saw the quote but I was going to go ahead with them anyways so it wasnt a huge deal. They estimated 4-5 days for the repairsThey scheduled me for a two weeks out, and I was going out of town so I asked if I could drop it off early and they were totally fine with that. Drop off was easy. Dropped off on a Thursday, expecting to get it the following week. It was ready the next monday.Pick up was easy, I walked around the car, the employee came out with me and talked to me about the fixes. My car runs and rides like normal.Happy with Service, and would recommend.

Everyone at certified collision did a great job- very friendly and kept me informed during the whole process. They did a great job Fixing my truck!

I would definitely recommend not using Certified Collision to have a car repaired. During a discussion with the owner/manager (? ) about a 25% increase in my bill vs estimate I was told you just arent smart enough to understand what I am telling you and that he was glad that he was pissing me off because I was upsetting his staff. I was also told that the estimate that Certified prepared really didnt mean anything.I took my car to them to be repaired after receiving a cash settlement from my insurance company. I was responsible for the rental car and not the insurance company. On the written estimate there was an estimate of 3 days for the repair. It was a very minor repair on the front bumper. When I came to pay and get the car I was presented with a bill for 25% more than the estimate, even though there were no repairs done that were unforeseen from the original inspection. The explanation was that they had to charge me what the insurance company had based their settlement on. On top of that, it was finished in 7 days not 3. They initially only offered to pay for 2 days of rental (Ultimately they agreed to 4 days which was appropriate ). I had chosen Certified for the repair because they had the lowest repair estimate, the shortest repair time, and they had done a good job of repairing another car about 18 months ago.PS. Two firsts for me. It is the first time I have ever been told by a vendor that I wasnt smart enough to understand what I was being told. It is also the first time I have ever felt compelled to write a negative review of any product or service I have ever bought. At least I am now smart enough to never use Certified again and will never recommend them to any friends or family.

A family run business that wont make you take a loan out to do simple repairs and regular maintenance on your vehicle. A customer for life

Certified is very efficient and the repair looks like a new car! Very satisfied.

Do not go here. Unscrupulous and downright nasty people. I wouldnt wish this place on my enemies. Just dont go here.

What a beautiful job done here at Certified Collision. I will highly recommend Certified to all my friends and family... Friendly service, great staff. They really know their stuff.....

The latch on my drivers door broke and the door wouldnt stay closed. I got an estimate in 20 minutes which was a reasonable price. They said they would call me the next day when the part was delivered. I got a phone call the next day and brought my car down. They fixed it in around an hour but the receptionist was nice and the waiting room was comfortable. I got my car back and they fixed it perfectly. I would take my car back there if I had something else I needed fixed.

I will say that their staff is friendly and they are nice people, but everything else is a disappointment. I had these guys paint my vehicle and I had to have them paint an area over again because the new paint was cracking after just a couple months. And the estimated time to paint just a part of the car went from 3-4 days to a full week. This wasnt even to paint the whole car! I was paying for a rental car and had to pay for 3 extra days. $100 extra out of my pocket because they cant paint a few areas of a car in less than a week! I received no help from them, even though I was told they would split the extra rental fees with me. Never happened. After they were finally finished, I took my car to get washed and the rear badge fell off. Literally fell off the car. And the best part, when I took my car in to trade it in a couple weeks later, they inspected the new paint job and found dirt in the paint on the hood and trunk. Bottom line: if you actually care about your vehicle and your time, go elsewhere.

Always a good experience with Certified Collision. they make it so easy. my car was fixed on time and they do amazing work- better than anyone else in Stuart, thats for sure!!!

If you don’t mind being lied to and have more time than you know what to do with this is a fine place to get your car repaired. I’ve had a repair done here twice and both times have had bad experiences. There won’t be a third.

This rating has only to do with costs. Prices are very expensive. Most pricey of three price comparisons which I obtained for the same work. Customer Service is very good as was the person giving us the price. May be OK if insurance is paying.

AVOID THIS BUSINESS AT ALL COSTS! unless you want your brand new $85,000 dollar vehicle coming back like a Frankenstein project. The owner clearly doesn’t care because we asked for him to call us and he never did. Our brand new Expedition was hit. We needed a new bumper, tail light and tailgate. A project that should have never took longer then 1 week but in the hands of Certified took over a month to resolve. They couldn’t figure out how to fix the tailgate. They needed Ford’s help. They drove our car to Ford. Scratched our brand new rim, broke the drivers door window, greased up the interior, chipped the door paint, tampered with controls (they had no clue what they were doing and failed to put them back properly), failed to paint areas where the taillight was replaced, chipped the taillight that was replaced, chipped the paint on the door and sloppily botched it, didn’t clean the glass up and those are just a few things I can think of while in fury writing this. I asked for the deductible to be waived. The manager, Jon, basically laughed and said they are doing more than enough. It’s not our fault when we entrust you to fix our brand new vehicle but your employees break things on a brand new vehicle and fail to take accountability and point the finger at Ford and Ford points it back at Certified. Jon agreed to fix/ replace everything. Replace the rim, replace the shattered window and order a new tail light, properly reprogram the tailgate, and fix the unpainted and chipped areas. Well, when we got the vehicle back for the 2nd time I went through the car. When I noticed that the rim wasn’t replaced it was reconditioned and the taillight was chipped and paint chips were still present on the car that’s suppose to be acceptable? Apparently, they think it’s okay that we as the customer should pay for their mistakes. They made plenty on that fix from the insurance and instead of doing right by the customer and fixing the car the way we were promised they would, they chose to make the money and screw over their customers. Jon was not a man of his word and failed to take accountability for the issues that occurred while our vehicle was in their irresponsible hands. So, I hope this review helps others looking for a reliable company to fix their vehicle because I can assure you Certified is not one of them. Save yourself the headache and go to the real professionals.

This is Sam Steger. My wife and I raised four children in Martin County so that we knew that when they began driving it would be an annuity for the body shop we selected. We have been extremely pleased with the work and service we have received from Certified Collision over the past 20 years. We have always insisted on using Certified even when the other insurance company was paying the bill and especially when we were paying out of pocket to avoid increased insurance premiums. We highly recommend the George and Danielle and the rest of the Certified crew.

Not a place anyone wants to visit however they were professional, the work was excellent and performed on time.

I have several company cars, so for collision work, this is the place to go. Great service, excellent work. The best!!

Kind family business . Always honest in estimates. Would recommend highly to everyone to take your vehicles there for any body repairs

I have used them for years. The best!!!

They were very nice and polite, and they did a fantastic job on my car.

Horrible,,, Tim from estimating has no clue. 30 days waiting on parts for my vehicle. Ive emailed with no responce. I called Tim he said I dont understand what happened. I wanted to speak to the person in charge,,,,,, no one is in charge! I wanted to speak to the owner,,,,, not here go figure. Never going back there. 0 stars.

The manager and an employee name John deceived my daughter. She was informed that she would receive an estimate and later learned that they had actually begun working on her truck. Her truck is four months old since she purchased it, and they replaced unnecessary parts from her vehicle being rear-ended in a collision. They never bothered to explain their so called betterment fee, which they gauged State Farm Insurance out of and requested my daughter to pay over $300.00 for their so-called betterment work. John said that her truck was rusted underneath. Her truck was in excellent condition and did not display any rust as she only had it four months. John and his so-called manager that he placed on the phone explained that my daughter could not get her truck back until she paid the betterment fee. My daughter was in tears and quite distressed as she had to wait to get paid so that she could receive her truck. They took advantage of a very young woman and State Farm Insurance. I plan to report them to State Farm as well. John hung up on me and was rude. The so-called manager appeared to lack knowledge as to what had actually occurred and was very nervous talking. There was no apology or remedy offered. I highly do NOT recommend this company!!! The only reason that I selected one star is because this system would not allow me to post my complaint without selecting a star. They did not deserve that!

Very accommodating, Jon was extremely friendly, they go over and above for their customers

I took my Jeep here after a careless driver failed to yield right-of-way, they did a great job fixing the body damage.

Great work

GREAT Car restoration

Best ever

Very friendly people