I found them very hard to deal with.it took them along time to get back to me. they will try always possible to deny a claim. any claim they have to repair could take a few months for approval regardless if its a essential item or not. i suggest anyone not to purchase it!!!!!!!!!

Both gentlemen were very chill, helpful, and informative about the condition of my camera. I received a call and was able to pick it up in a flash! Great value for repairs and just a very positive experience. Ill definitely be back for more camera assistance. Thanks, guys!

Dropped off a camera to be repaired at the end of November. Product was sent to cannon for repair. In return shipping it was destroyed by fedex. Things happen, that’s not my gripe.1. They should of called me to let me know my camera was destroyed... before I called them asking “where is my camera?”.2. Instead of me calling numerous times after that asking “What’s the status of my camera?” Someone there should of took the initiative and said let me call MY CUSTOMER and give him an update.So would I use them again..... probably not, for the reasons mentioned above.

Would give it negative stars if possible. worst customer service ever seen. waiting for repair authorization for over a month with no answers.and when I spoke to the manager Nicole and hold her responsible she knocked down the phone on me

This place is a horrible place to take anythink to get fix there .... customer service is sucks .....i wouldnt recommend anyone to this place stay away from this place !!!!!!! i give them 1 star because thats what they deserve

I would give negative stars if I was able to. DO NOT TRUST THIS PACK OF LIARS! I sent my laptop into them for repairs in September and when I got it back in October, they cracked the back base with a Flathead screwdriver and then tried to blame the crack on me that was not there when I sent it back in the second time! I shipped it back to them a few months later to fix the fan, processor, graphics card and WiFi card because the unit was overheating badly along with acting sluggishly when I did anything on it. They tried to force me to take a reimbursement, gave me the run around, lied to me several times Kathleen, claimed that the problem was from software issues when it was not, did not re seat the face plate around the keyboard properly, ate over my laptop while working on it, left visible gouges from prying the face plate off with a flat head screwdriver and to top it all off, they tried to pry the speaker grill off! Words cannot begin to describe how infuriated and disgusted I am about how they damaged my laptop, expected me to believe their lies without asking questions and tried to blame me for their clueless along with dense techs not knowing what they are doing when I spotted their sickeningly amateur screw ups and called them on it! You are better off getting a warranty through Square Trade, they are competent!

Awesome attention! The Mirror of my camera a7 📷 was extremely dirty. The staff helped me to clean it up and now it is perfect again. Thank you so much I am so happy I brought my camera to you

This place isn’t trustworthy. They won’t handle any business during the Chinese flu. I understand closing your doors for business but you can’t close the store entirely. Bad business. Now I’m stuck waiting for you guys to open so I can ask for my camera back and give you guys zero business. I can’t give them my business after having to go out and buy a new camera to continue my business. The worst part was I got zero calls or emails letting me know they would be closing for the nonsense, shows a lack of respect for there customers. I got a generic email apologizing about the inconvenience when I emailed them requesting for my camera back, found it very unprofessional.Please don’t respond with how sorry you are. End of the day actions speak louder than words, and I don’t want to hear about the Chinese flu being the excuse for bad business. MERICA!

Unhelpful very very poor customer service. I wouldnt ever buy from them again.

We are very happy with Mack retail and video service! We have used Mack for new purchases and repairs for years now and currently have 15 canon c-100 cameras under Mack warranty. Recently we needed audio and lens repairs on several of them at the same time. The repairs were done correctly and quickly! Our Mack representative Theresa was phenomenal in making it happen and keeping us up to date. In my 15 years of managing studios and equipment in NYC I have yet to find a facility this efficient or a representative so well-informed. Theresa is now helping us purchase another fleet of cameras and accessories.

I needed to have my camera looked at under a Mack Warranty and called ahead of time to make sure that this would work out for today.I showed up this past Tuesday, Aug 4, 2020, in the throws of Hurricane Isaias around 2 pm.As I entered the store, I was given a friendly greeting from the back room, and as the service person was working their way out, the electricity went off.The service person identified herself as Destinee (Montaserio)I would not have been surprised if I would have been told to come back after the power returns. However, I did travel over 30 minutes in difficult conditions, and Destinee asked me to wait a moment, and she brought out her own personal laptop from the back and took down all of my information, so she could upload it when the power came up.. I asked her how she was getting an internet connection, and she replied that she gave herself a hotspot from her own phone.I was very impressed that Destinee did not let anything stop her.. not lack of lights or power; not the lack of internet ! She also e-mailed me a receipt and work order.Hoping that I will be receiving another confirmation that the camera has been sent out for evaluation, and that the future repairs will be covered under warranty, but so far, I am very impressed that Destinee, as an employee of Mack Camera, has gone way above and beyond. If this is any indication of the future service I will receive, I will be beyond pleased and will be sure to bring all of my future camera purchases and business their way.George LaTorreAmateur PhotographerSchool Teacher for past 38 years.

I went in to repair a Sony G lens that wasn’t working properly after being dropped. The staff was polite and did several tests before taking it in for an estimate. They offered a fair price (pricy but still a lot cheaper than having to buy a replacement) and got it back to me in working condition after about 1 week.

I have an old film camera and yesterday the shutter stopped working. I was told to come to Mack from the usual camera store I go to, Unique Photo since they dont fix cameras. I came to Mack and told Theresa (the kind lady who helped me up front) what I thought was wrong. Im going camping tomorrow and need my camera for the trip and asked if they could fix it that day. She said they usually dont do same day fixes but she would ask. Five short minutes later Theresa came out with my camera. The shutter was fixed and my role of film in tact. I can easily say I am a happy camper and will definitely come back and develop my film from Mack from now on.

While on vacation I ran into problems with my Nikon D3100 but waited until I got home to get it repaired. I was recommended to Mack Camera at the place I originally bought it and was very glad that I took my camera there. I dropped it off last Saturday at 1:55 pm afraid that I would be rushed since they close at 2:00 pm on Saturday. I was met at the counter by a friendly, patient and extremely knowledgeable young lady named Theresa. She took time to speak with me and to answer all of my questions until past closing time. She promised to have the camera checked out and serviced for a very reasonable price. I was delighted to receive a call on Wednesday saying the Nikon was ready for pick-up at the quoted cost. Theresa mentioned her students in conversation and I found out she also teaches photography classes at the store. I have just finished my third lesson and I already have learned much more than I ever had in the two other photography classes I attended previously. This is a great store and Theresa is a fabulous teacher! Highly Recommended!!!

Girl that helped me was super cute god bless you lol

I own two Mack digital camera warranties for different camera bodies and lenses.When I had an issue with my Sony a77II, I sent it to Sony who sent it to Precision Camera for repair. The issue came back after the warranty repair period had expired. Neither Sony nor Precision Camera would even attempt to help me. I will never do business with Precision Camera ever again.Ive found Mack Warranty to be fast, efficient, and very friendly.If you have a choice, buy the five year instead of the three year.Thank you Mack Worldwide Warranty!

Went to get my Tamron lens serviced (which I purchased from Mack) under manufacturer warranty and Mack assisted in processing my claim. They sent it back to the company as a courtesy for me thus eliminating shipping fees and made sure I got the lens back in a timely manner so that I could continue working. The staff are friendly, informative and helpful and I look forward to doing business with them again in the future. I even went to their presentation on Travel Photography with Ron Wyatt last night which was OUTSTANDING! This is the second educational opportunity theyve offered that Ive attended and Im glad to see them moving in this direction. We need local photography educational offerings. Thanks Mack. Work Order# 339620

Great service. Work order# 378709 Tech Luis was very friendly and knowledgeable. Explained throughout process what he was attempting to fix. He replaced chip on Samsung TV. TV is working like brand new. Also, would like to thank Steve for working around my schedule and sending someone out in a timely manner. Would recommend company to family and friends.

Re: Work Order # 333672. In the old days, cameras and lenses were very reliable, but today I believe that a Mack Warranty is essential. Digital cameras and lenses contain very complex electronics, sensors and servos, and Ive had equipment failures a few times over the past 7 years that were not damage related. Mack has been there for me every time. Well, to be clear, the last time I bought a camera and lens, I decided NOT to buy the lens warranty-- thinking whats to go wrong with a lens? Well, while in Italy, the lens would only work at the wide angle setting--it would not zoom. I sent it to Mack, thinking it was covered, but they politely advised me that only my camera was covered but they would repair it for a fee, which I thought was VERY reasonable. It has been fine ever since. Thank you, Mack!

Serviced my camera for a sensor cleaning. seems to be taking shots better than when it was brand new! generally looks like a great store to get photography gear, prices are competitive and you have a place that knows the ins and outs of your camera (and lenses) to up keep them and fix it if anything goes wrong.

Terrible customer service!!! I was constantly given the go around about warranty inquiries. I do not recommend.

Mack Camera Service repaired my wifes Canon G12 to perfect working order. So glad we had this service available. (This is the second camera they have repaired for us) Great Job on Order#370786!

Would give it negative stars if possible. worst customer service ever seen. waiting for repair authorization for over a month with no answers.

How many times do you reluctantly go for the extended warranty on a product...never to use it, or if you do try, the problem youre having is not covered??? This was NOT the case with my experience with Mack Camera Service. The service people at Mack where very helpful and kind. The shipping was easy, and I was very satisfied with my experience. WO # 321526

As soon as a buy a new camera I make sure and buy a Mack warranty for it. I have Mack warranties for all of my film and digital cameras and could not be more pleased with the service. My cameras have been repaired to my satisifaction numerous times. In addition, with the Diamond service, Mack has professionally serviced and cleaned my cameras as well. They really know how to service customers who take pride in their photography and therefore the proper function and operation of their cameras. Work Order # 327203.

My TV just stopped turning on. I called Samsung and they offered to have someone come to my home, and that I would receive a call in 1 to 2 business days to schedule an appointment. Within 10 minutes I had a call from Mack Camera, and they had a guy out in less than an hour! I believe it was Luis that came, and he was fast, nice and did a great job! Im glad I now know of Mack Camera, and will use them in the future! (RE: Work order 383241).

Excellent! Very reliable! They have always had my camera fixed on time or before promised. They know what they are doing. Ill never bring it anyplace else. (WO# 331301)

I sent Off my camera two months ago for repair and after numerous phone calls and times of being told that It will only take 7 days to repair, After the forth time of being told it will only take seven days I called asked to speak to a superior only to be greeted by a voice mail. My call from the supervisor and my gear have still not been returned. I shoot canon for weddings and events and I will only buy the Canon drops and spills warranty from now on along with CPS Membership. I feel so stupid for for doing business with this company.-I just received a voice mail from the supervisor and he briefly said that there was unspecified issue that prevented the repair. Also that he would expedite the repair and try to have it out by the end of the day.-Its been a week since my voice mail and I just received my camera. Instantly upon Inspection I noticed the lcd flicks on and off (In a way that I have never seen a camera flicker/not respond) and then gives an er code, when I hit the menu or image review button it just show a light black screen. I just got off the phone with cs and she wasnt surprised nor did not she offer any sort of apologize or show any sympathy/acknowledgement of the inconvenience that this is for everyone. She said she will send a new shipping label and we can start this all over again. Also at the very, very end of the conversation right before hanging up, almost as an after note she ask what was wrong with the camera/repair.

Maybe they are good with cameras, but do not get a television warranty with them. Go to SquareTrade instead and save yourself the hassle.The company will look for any way to get out of the contract you purchased with them.I live in a large metro area, and they are telling me there are no dealers within a 25 mile radius to honor my in-home repair. So now I am stuck with a 64 television, that is my responsibility (and cost) to transfer to their nearest repair center. Horrible experience. They should take Worldwide out of their name if this is the case.

Gary blamed me for misinformation about a business phone line I owned for 20 years...and also quoted me 5.00 for shipping my product. Upon paying the bill, he then said that it was a $20.00 fee for shipping . Used them in past, but you may want to ask for a different salesman other than Gary. Other stores would acknowledge their error, apologize and waive the difference because it was their error in the quote... not simply say disregard, the price I gave you... the new price is $20.00. Doesnt gain my confidence for future sales.

Hi my name is Anthony Harton and I bought a camera from Best Buy Canon D5 Mark 3 and I have a lot of question about the camera and the staff was very friendly very nice and even though I did not bought the camera from their but they was so quick and willing to help me thats why I have to give them a 5-star rating for friendly people thank you

Very knowledgeable and friendly. Nice selection of high end cameras and accessories. They sell film.

Called in with a question about a camera and the woman on the phone was extremely rude and cut me off as I was trying to inquire about a repair. Wouldnt recommend due to lack of common courtesy.

Super friendly & fast service.Theresa was knowledgeable, helpful, friendly, and made my repair and purchase experience easy and seamless.

Very nice and helpful! Fixed my problem in a minute! Strongly suggest!!

Everyone at Mack was extremely helpful and professional. They diagnosed the problem and quickly serviced my camera.Work Order #371573

I messed up giving my S/N to MAck warranty in 2013 when I bought my laptop. They still fixed it without any charge. Good people. took some time tho but worth it for me at least.

Mack fixed my Canon camera under the warranty promptly and without any problems. I have bought several warranty contracts from them and would again. My work order # was 320822

Awesome service - these guys are honest, very knowledgeable and personable! A great experience, would definitely recommend for any camera needs!

Ive been a Mack Camera client for over 20 years and their service team has always gone out of their way to help me. I recommend them highly!

Mack camera does all our product warranties and repairs, they are fast, complete and professional. Highly recommend them .. Work order # 322110

Mack Camera was sent to repair our Samsung TV. They were GREAT!!! Showed up on time, explained the repair and what they were doing to fix it. Couldnt ask for any better service and would use them for other repair needs without having to think about it.Work order number 375789

Great place ... Great workers worth the trip ..

Mack Camera made repairing my Samsung LED TV so easy. I called Samsung and they put me in contact with Steve from Mack. My first impression was nothing short of great because he was able to send a service tech in less than 2 days to evaluate the problem. When the service tech arrived he was very courteous and I could definitely tell he knew what he was doing. Exactly one week later the part was in and they installed it in less that 20 minutes. Steve and Mack camera definitely have a great business and great employees that I would definitely let back in my house again. I was actually so impressed with the service tech I called Steve to let him know what a great job he did. You have to be picky now a days, you are letting people into your most valuable investment, your home, to work on things you spent a lot of money on. It is refreshing to know, only a few towns over, I have a place, Mack Camera for my electronics repair needs. Highly Recommended. WO# 372031

The technician came to our home to fix our Samsung TV, as the screen had issues with flickering, & he did a fantastic job to remedy the problem, &explain it well so we could understand what he did, & was very pleasant & professional. We very much appreciated him & what he did.Thank you. - Pete Blasko, order# 377732

I would give Mack a 5 star rating once they replaced my camera that wasnt working. I had sent it in for repair several times and it was replaced with another camera the last time on repair422388.

I bought an extended warranty with my Canon DSLR, and several years later I was glad I did, when the shutter malfunctioned. The round trip to Mack Camera was quick and the problem solved. What more could one ask for?(WO#338024)

Work Order# 379865. I called about a samsung tv that need warranty service and they were very nice and straight to the point. I set up an appointment and they showed up in four days resolved my problem and it was everything you wish for when it comes to service. The service guy Luis was very helpful and very smart. The type of service guy every company should have representing there company. Would use these guys everytime i need service done. A++++

Mack camera did a great job fixing my lens and cleaning my camera. Dust or lint found its way into my lens, which appeard in every photo I was taking. Mack camera removed it all. They also cleaned the sensor on my Canon EOS 30D. The service was fast and curteous. The staff was very helpful. Thanks.work order #337134

My Cannon IS-USM 18-85mm aperature stopped responding. Thanks to my Mack Warranty, I was able to ship the lens to them, and got it back in less than 3 weeks. Im very satisfied with the service provided by Mack Camera Service. WO#341829

Technician arrived on time and performed the service on my Samsung DLP. He replaced the DLP chip on the set and picture is as good as new. Work order # is 373865. Very pleased with Mack service.

Will they give you a warranty and then they tell you you got to buy a new unit would not use them again

Excellent customer service. Definite company to due business with.

Helpful and friendly service

Service was good and efficient

Ok

Very good service they fixed my camera in less time than they told me and it was very good