Was originally quoted 600$ total, got a call 2 hours later letting me know that the prices I was shown were wrong and were actually double. And after all that they did not reset my oil timer or give a new mileage sticker and left trash in my truck.

George got me in even though I didn’t have an appointment and had the work completed by 11:00 o’clock, which I appreciated very much. Very friendly, and professional. I’ll continue to have work done at this dealership forever!

Very smooth process. They offered me a fair deal on my trade in and kept me updated on when my new truck would be in. The sell process was smooth and fast.

Sales rep Dustin Plowman, finance managers Andrew Dickerson and Todd Hott did a great job. Very great people doing great things. Friendly is a great place. You know it, they know it, everybody knows it.

Friendly, courteous staff. Comfortable waiting room with refreshments. Job done well and fast.

Pete made the whole experience very smooth and Josh and the service department did great with the stripes and the glass coating!

I was scheduled for a couple of recalls and decided to add a service and tire rotation to the truck while they had it. No issues! Great service and experience! Thanks for the friendly service!!! Man- I love my Trail Boss!

My sales rep. was not very professional he made my experience very stressful and inconvenient. Once I finally received my new vehicle I was informed that they would have to come back and get it to put the options on it that I had been promised. They had not buffed it out so I had streaks all over it. And after driving it for one day, I have a rattle in my dash. So once again I have to wait for someone to come and get and add the things that were promised and serviced. Not what I expected for a brand new car.

Interesting when purchasing new car & only recd one free oil change unlike when purchased a vehicle @ Green got 5 years worth of oil changes...

Dan is awesome at the service desk. He was very helpful and has a great personality. He definitely is an asset to Friendly Chevrolet. Thanks Dan!

Although they didnt have the part needed for the recall on my vehicle, they were able to do the inspection needed to order the part, and I found the waiting room to be very accommodating, with coffee, soft drinks, comfortable chairs spaced with social distancing requirements, everyone masked, and clean restrooms. I will recommend it to my friends.

Extremely disappointed by the lack of professionalism I encountered towards the end of my tour checking out and comparing cars that would be a right fit for me. The beginning atmosphere I had with some of the team members was friendly and upbeat when showing me a few cars that I would possibly be interested in. The last car I test drove towards the end of the night, I took to my husband to make sure he liked it as well and the car ended up not being the right fit for everything we wanted overall. After test driving and comparing cars all day that this company had to offer I decided to take a break and possibly come back another day to see what other inventory that might come in the future. After being on my feet all day I was tired and ready to go home with telling the salesmen that I haven’t found the right fit and I wanted a few days to think it over. With that being said the attitude and mannerisms had changed in the salesmen and started receiving backlash over my credit score not being the “best” and being ridiculed over my source of income. Being in my mid 20’s I’m still trying to build credit but I presumed they would work with what I had to offer and point me in the best direction possible that would satisfy both parties. As a young woman that is 7 months pregnant I would like to be vigilant on my decision making process to make sure I’m getting the best arrangement that would fit my family in the safest and most budget friendly way. It really goes to show you that one employee can change way I felt about this dealership and most likely won’t be returning for future purchases.

I recently had work done on my car here, I live 80 miles from this place but broke down in your city so this is where I took my car versus paying $800 to get it home. So my bill came to $1500 which I promptly paid. And before I came to pickup my car I sent you a message asking your company too make sure that someone test drive my car, but of course I don’t believe anyone did so I get 15 miles from home my service engine soon light came on. So I send your company a message letting you know what happen, your guy tells me to take it to autozone get it scanned so I do tell your man and nothing. So my thoughts are to your company is I will never give your place any more business or my money since you weren’t too eager to help me figure out the problem in which l feel if someone would have drove the car more than a moment your tech would have caught. 👎🏾👎🏾👎🏾👎🏾

I will give friendly the benefit of the doubt theyve been in Springfield for a long time theyve sold a lot of cars markedly in this area to a lot of different people its Chevy man GMC you know if you want a good truck go by Chevy or GMC man I dont really know the sales people there Ive never bought a car from them I deliver parts to the parts department for stone wheel the people in the parts department are nice people man and something guys Ive been on the sales they theyre very nice too but Im just giving you the reputation that Chevy has Im born raised her in Springfield theyve been here my whole life you want to buy a good Chevy go to friendly man

The idea that there is a charge to reprogram my radio when i change my car battery is ludicrous. This is really a GM tax for all people stupid enough to own a malibu. Outrageous!

Brandon was great! Whenever I called in he answered all my questions without hesitation, he always called to let me know what was going on and thr next step as to what they were going to do with my SUV

Derik, my salesman was friendly, attentive and informative. He provided us with all the information we needed without making us feel pressured. He made us feel comfortable and confident in our decision to purchase, keeping us apprised every step of the way. I would highly recommend Friendly Chevorlet!

We had the pleasure to work with Derik Hymans. He was friendly, nice, knowledgeable, and did his best to make sure we drove away in the perfect car for our family. Andrew the finance manager was the exact same!!! They showed patience, care and kindness during this entire time. I would recommend them to anyone. Thank you Friendly, Derik and Andrew for a wonderful experience.

Fast and efficient and love how you can keep track of the progress

Work done when promised. Came in less expensive than the bid. Brandon was professional and courteous.

Everything was fine. My only complaint it with call the service department. The phone rings for ever and to me that is NOT good customer service.

The lady I made the appointment with did not enter my appointment correctly. When I got there for my scheduled oil change they had no record of my appointment. The guys were very professional and made room so I would not have to drive back to Decatur for nothing. I will be doing all my business with Friendly Chevrolet. Thank you very much.

My truck has had the Check Engine light on on several occasions. I took my truck into a friend who found my truck had codes which pointed directly to the High pressure fuel pump. I made an appointment at friendlyFeb 10, 2021. George Minor insisted there was nothing wrong with my truck and his mechanic checked the fuel pressure and everything was fine. I asked if we could test the oil and he was extremely rude stating We dont do that here. Are your mechanics aware that checking the fuel pressure is not going to tell you if the fuel is leaking into the oil?Your dealership is much larger then some small auto repair shops yet your staff was not able to determine this. But I was still charged $126!Decided to get another opinion and it turns out my trucks fuel IS leaking into the oil. 3 different mechanics could smell the fuel in the oil. My family and I have purchased several vehicles from Friendly as well as had all service done here as well. With 3 Silverado trucks in my driveway I will gladly be finding a new dealership for future services or vehicle purchases.

Very nice staff but we just couldnt make the deal. My husband and I enjoyed working with Matt! The Sales Manager actually came from his office and sat down with my husband and I to talk, unlike a dealership I visited previously! Kudos to him for that, for sure!

Fast and professional. Accommodating to my schedule.

Your service dept was very professional and completed the needed work on my car in a quick time frame.

I purchased a used 2012 Chevy Silverado back in late October early November. I was extremely happy with the treatment I received during the purchase. However last week I had an issue with my truck. The oil pressure bottomed out and I had to shut the truck down and have it towed. I called ahead to make sure that the Extended Warranty That I was sold would cover the repairs. I spoke with George the mechanic both Finance people the secretary and a janitor because nobody wanted to answer the simple question of does the extended Warranty cover these repairs?. Finally the finance guy that sold me the warranty said yes it will cover it. so I had my truck towed there for the repair. to my surprise I got a call from George and was asked why my truck was there. even after I scheduled the repair he had no idea why it was there. I told him again why it was there and he said he would look into it and call me back with an estimate. I received that call the next day and was told That the entire repair would be over $600 and that my Warranty did not cover any of the Issues. Since I was already on the hook for a tow I told him to fix the faulty sensor and nothing else. I received a call a day and a half later saying my truck was finished and it would be $476.73 cents. For just the sensor! I immediately got on google and researched this repair and for the part was $30 and the average labor cost to replace it was $125. I went in and spoke to a few of the guys ending up back in finance again requesting in writing what exactly the warranty I purchased did cover and they could not or would not produce the information I asked for but assured me I would hear from someone the next day. I went to the back and paid my bill and the guy told me that the repair came with a 2 year warranty. If anything went wrong with it they would replace it for FREE. I should hope so considering they charged me enough to do the job 3 times over. The next day came and went and no call. Once they have your money you dont matter anymore. Ill not buy another vehicle from these people and if you decide to for god sakes dont buy the warranty and take your vehicle to a mechanic that appreciates your business.

I recently bought my very first new car from them. Every staff member I met, Matt my salesperson, Andrew in financial, Mike in management, and others were all very polite, professional, and friendly. Theu helped me find what I was looking for and patient in the process without the stigma of being pushy. Im very happy with my purchase and HIGHLY recommend them if youre in the market. Ask for Matt if your are shopping around, you wont be disappointed.

I love the service provided at Friendly Chevy. This is my 2nd vehicle purchase at this dealership and let me tell you I am always amazed at what they can do. Joel Oyola has been excellent in finding a deal that goes with what we were looking for. Taking his time to explain every detail. I mean going beyond and above. I highly recommend coming here if you are looking for a Chevy and a great Customer Service experience.

I went in today for an oil change and carbon filter change as well. I set my appointment over the phone for 12 o’clock, I figured this would be early enough to get in and out as I did have a wedding to attend 2 hours away and had to be there by 4pm. At that time I was told it would run me about 85$. As I’ve always taken my Chevrolet Equinox to Chevrolet dealers, I’ve gone to Chevrolet in the Quad Cities and Carbondale. My oil changes typically run me about 45$. I questioned the price over the phone but have never had a carbon filter change done before so wasn’t too sure on how that typically charges so I let it go. Upon arrival I did arrive 5 minutes early. I checked in and the gentleman who did check me in wasn’t the most friendly. This is the first time at this location so this wasn’t the greatest first impression. Once I sat in the lounge for an hour and forty five minutes a gentleman noticed I was the only one left in the lounge and told me he is going to go check on my car and to treat myself to the soda / coffee set up. The coffee set up was absolutely disgusting with creamers all spilled in the holder. It had appeared that no one has cleaned anything on this counter in a month. He came back and seemed just as confused as I was on what’s taking too long and said they have it back there and are working on it but didn’t have an update on how much longer. 10 minutes go by and my vehicle is finally finished. We get to the price and he tells me it is 116$. I explained how i was originally quoted 84$ give or take. He pulls out a calculator and starts plugging in random numbers and mumbling under his breath. I work in finances , I know how to add numbers together. All I was wanting was to know what costed what and how we went from 85$ to 116$. He tries to tell me how the system that the people who set up appointments is incorrect and he needs to “fix that”. At this point I’m ready to go , I pay what is needed and am gifted a free car wash which was nice. I unfortunately was not able to make the wedding due to how long things took here. I’m not sure if they are understaffed but I feel like if it was going to take 2 hours to do this , it should have been mentioned at the time of the appointment. I try to support my Chevrolet dealers but this whole appointment was a mess.

Poor customer service and extremely poor communication when dealing with having to replace a transmission on a van I purchased from them after having owned the van for only 45 days. Avoided any contact and only discussed the issue when I would come in. If they told me from the moment I came in they were not going to do much for me it would have been better than what they did. Make it seem as though they were trying to find a solution with no real effort made. They hid behind the fact that a service contract was not purchased even though one was never offered. Buyer beware. Have all vehicles personally inspected by a mechanic prior to purchase and force them to offer you a service contract so they can be held accountable for selling you a lemon!!

Nice chevy dealership. Purchased a used truck and was well taken care of.

I have always been satisfied with the maintenance work performed by Friendly Chevrolet

They have a great service center, they do a good job on whatever it is you need done. Thank you friendly Chevrolet

Everyone was very friendly and helpful.Buying a car is stressful to me but my experience here was stress free and pleasant. Thanks

Kyle in parts was a great help to my mom and myself. If she needs anymore parts will talk with Kyle and if I need help will talk with him too. Great job!

Fast and efficient car buying experience! Tobin Pride was easy to work with and made the deal process easy and move quickly.

Everyone is friendly and helpful! Extremely accommodating!

I receive great service every time I have my car looked after by the Techs... Much appreciated!!!

In and out in a timely manner and associates very professional

Dan Stickle gives the best service you can find anywhere. He makes sure you get expert care of your car. Plus he is a very kind and caring person to the customer. I drive many miles to get to him to do my service or if I have a problem with my car to Friendly and Dan I go. Even if I would need to be towed.

Great service. Great people

Great cars, but difficult to talk to service people. They dont answer the phone every time

Very helpful. I didnt see what I was looking for and the salesman found exactly what I was looking for. Was an amazing experience. Very happy!

The buying experience was good. However, we referred someone that ended up buying an expensive pickup truck the following week and they promised to send me a $100 referral check. Its been almost 3 months and they still havent sent it. They never return calls either.

Bolt in tire. friendly fixed it by installing a new $500 2020 Corvette tire after needing to order it. These are not stock tires. They are specially made Z51 2020 Corvette tires.Great job guys. Give my best to the team.Nick HallSherman [email protected]

Saleman Derek very informative on the product and was very helpful and answered all my questions.

Ron @ Friendly was great, found me a good seat on what I needed and didnt pressure me like other dealers do.

Damage was done to my vehicle and despite my efforts to have the matter resolved by the technicians involved, I was rebuffed. The insinuation by your personnel was that perhaps the damage was already present when I brought my vehicle into the shop, which is an insult to my integrity and veracity.

Good Service and Timing.. What happen to the free washes though?

Still havent sent my son his referral check for a person we referred after he bought his trailblazer back in November. friendly responded to my son Michael 3 weeks ago that they would be sending him a check and they still havent. I even went ahead and bought a trailblazer myself from uftring since they didnt send his check in a timely manner

Repairs completed quickly in a professional manner.

It was really good my salesman was super nice Pete Naylor show me things on the car before l left and also was fiance dept was super good job well done thank you so munch from William f moore 😀

My truck went into limp mode while driving down the interstate. I called friendly Chevrolet and they got me in right away and had my truck back up and running by the same afternoon and the bill was less than what they expected.

Fast, friendly service!

Very good and fast!

Derrick did a great job!

Derik Humans is the best, he made this experience very simple for me

Easy Transaction. Made it easy for us. Made us feel at home.

We purchased our pre owned Escalade from Billy on New years eve. It couldnt have gone better. As someone in the car business I can appreciate good service. We were in and out in under two hours and never felt like games were being played. Thanks for taking care of us!

My visit went better than expected. I couldnt be happier with my purchase and the way I was treated by Derik my salesman.

This is the third car that I have bought from. Friendlys. It is the second car I bought from Carlos Riobo. I highly recommend Friendlys and Carlos to anyone I know that is in the market for a car. Even though its a 2 hour drive for me it is well worth jt!! You guys are fair and easy to deal with!!!

Friendly and reasonably priced.

Truly cannot speak highly enough of Friendly Chevrolet and their employees! I only come here for any auto needs. Every time I come, every employee is SO nice and welcoming. Their costumer service is amazing. Two weeks ago I left work at 7:15pm and came outside to a flat tire. I instantly called Friendly Chevrolet, not knowing if they would be willing to take a look at it since they closed at 8. I arrived at 7:52pm, and with a quick look by the technician, Donny, he found a screw in my tire. Rich who checked me in, wouldnt let me leave without them fixing it. Within a half hour my tire was patched and fixed. Cant say thank you enough to Rich and Donny who were so nice and so willing to help me even though it was after normal business hours. I always talk so highly about my experiences to friends and family. HIGHLY RECOMMEND Friendly Chevrolet! Thank you!!

My service manager “Dan” continues to excel each and every time I bring in my favorite vehicle “C7 Z51”. Service is always top notch, they have gained my trust. I can not say that with other service departments from the past. Many thanks, give the team a pay raise.

Salesman was very kind and easy to work with and was not pushy. I hate pushy. Everyone that I dealt with during the process was very kind.

Great ppl great cars

Paul was extremely helpful! Best salesman I’ve ever had.

I have bought many cars and trucks from friendly. Always great sales and service . A+

I bought a Chevy Silverado and took it on vacation. While on vacation I notice it leaking in the back window. When I got back to Illinois I set up a time to go in for servicing and oil change. The service man walked me out to truck and showed me a dent on the top of the cab right where the tail light is located. The dealership refused to pay for the dent even though I did not cause it. I pleaded with them that it was like that when I bought it, and it was certified when I bought it. I was still under my 12,000 mile or 12 month window but they only offered to pay for half of the damage indicating to me that I could be lying and have caused that dent and acted insulted when I stated that they had missed in during their inspection. Eventually my wife found the only picture of my truck and she took that picture in the lot of Friendly Chevrolet, and the dent is clearly there with a certified sticker under it. The dealership is making me bring in that picture for proof and has not really confirmed that they will assume the whole cost. Depending on how this plays out I may never buy from Friendly Chevrolet and may not buy a Chevy again since the 172 point inspection on my vehicle wasn’t done properly and apparently a warranty from the dealer is a debatable issue. I am insulted. I am not a car guy and it is not my fault I didn’t see the dent, but the dent is causing water to leak in my truck and it should not be an issue since the vehicle was certified.

Good experience. Ask for Josh V.

We had a GREAT experience with Friendly. Mark Underwood listened to what we were looking for and showed us options in our price range. Andrew made financing a breeze! A++++ Would highly recommend

Bought a new used minivan. Nice young man Paul Walsh.

Everyone was super nice and welcoming. Loved the atmosphere of it all

This is the second time working with Carlos Riobo and he is the best....

Called about a broken key spoke to both Brandon and Kyle both were awesome with the customer service with Brandons communication Kyle had already had a key prepared to be cut once I came in and Brandon was able to find a nice discount Thanks alot Guys

George and Brandon in service dept. are assets to your business. Always helpful, patient, and interested in customer satisfaction. Ill be back as I always do.Thx!

Doug was very nice and called me within 2 hours to tell me my car was ready. The part was still under warranty which was a relief. The guys who always wait on me are super nice and very patient.

I wasnt real happy with the service advisor Brandon. Because I dropped the truck off Thursday night for a Friday appointment and no phone call Friday as to the status of my truck. Monday was a holiday and no phone call Tuesday as to the status of my truck and at 10:00 am Wednesday I called them to see what was going on with my truck. And thats when he informed me about what was going on and i askedwhat happened to my phone call Friday and Tuesday? Informed him the best way to keep a customer happy was communication. I was not upset they had kept the truck just that they hadnt informed me of what was going on. He knew I was upset and arranged for $15 off my oil change but i dont feel I should have to tell him how to keep a customer happy.

Just purchased a 2018 gmc terrain from Rodger. Excellent customer service, patient, and informative. They got us in and out. Will go back and would recommend to anyone.

I wish I could give Negative stars. I paid $120 for a diagnosis that I found out to be wrong after paying to have the part fixed. I replaced a fuel pump that didn’t need to be replaced and my car still has something wrong it and I refuse to pay them any more money to give me the wrong information.

It was very good it always isThank you so much

It took a little longer than expected but I was very appreciative of the wi-fi in the waiting area. I was able to continue working on my laptop by responding to work e-mails and other work tasks. It was a productive time time for me and I did not mind the extra wait.

My husband and I purchased a used car three weeks ago and it hasnt ran right since we bought it. We have to pay on this car for four years. It has been serviced but it still has the same problem. Can somebody help us. We are over seventy years old. We need a reliable car.

Just would like to say I had my car in for a full service oil change and with in less than twenty four hours later I was standing on the road with a car that wouldn’t work. Had to pay a tow bill of over 400.00 dollars and when I called back that Monday to see if they would help with my car and was told they were not responsible for what happened. I have been a loyal customer for ten years. I have only had my car serviced by them and when my timing belt went out I brought it to them and they did the work. I could have take it some where for probably less but trusted in the care of a dealership and service department. I’m very disappointed in how I have been treated and pretty sure they see that I’m a woman and probably don’t know much about cars so they are just trying to railroad me and think I will give in and just buy another car from them but since I’m an hourly employee and don’t really have the means to be without a car for two weeks while mine gets fixed and was offered no help or alternative options I really feel deflated.

It was easy to schedule the Appt on line and they kept me informed through out the whole process. Fast and easy

This is for the service side for an oil change. Rich Moran (I think) was the service advisor. Super polite, respectful & my car was well taken care of. Highly recommend.

Nice people good service

Great experience tobin is the best salesperson in the business

Horrible service and don’t stand behind their warranty.

In and out no Hassel oil change would recommend

Deceptive Practices comes to mind when dealing with this place. We had a car picked out and price negotiated but presumably since we had preapproval,no money down,and no trade that must have changed things they had even talked to the finance people and still tried to run another credit approval. Our negotiated 12,500 car had went to 13,900. Clearly they not only didnt know what they were doing or who they were dealing with they were trying to get some money out of the deal at all costs. We went back to Smokey Jennings and the treated us awesome as usual! No more shopping around for us!

I was treated with respect but I didn’t find out that my vehicle would need additional work until I received an email. That didn’t feel very professional

I had an impressively positive experience with this dealership. 100 miles into a 500-mile trip from St. Louis to Green Bay, my car developed a severe problem that jeopardized my holiday travel plans. Being two days before Thanksgiving, I assumed no one would have time to fix it, and that I would be stranded in Springfield for the week, or have to tow it back to St. Louis. But these people brought me in immediately and I was back on the road in 3 hours.Tomorrow, while my family is counting their blessings at the table, I will be quietly thanking George M. and his staff for enabling me to make it.

Took my truck in to get the brakes fixed and they said they fixed it change my abs same day after i pull off lot the ABS bad again and they wont do nothing about it so they dont guarantee their work workplace in Springfield Illinois to get your vehicle worked on

Easy transaction

Usually dont have much of a problem with this place. Went for an oil change and Im still waiting two hours later. Been staring at my car in the lot. Guess my service guy is missing.Update: got a free car wash for my inconvenience. Yay. Anyway, Kurts the man.

Bait and switch on pricing. Was ready to buy, came back, vehicle we were going to get was $7,000 higher than the 1st time we test drive. Had our finances ready to sign. Shady move. Will never go back. Would give zero if I could.

We just bought our third vehicle from Jim Butler Chevrolet with the folks working there always placing the customer first. When necessary we will go back there for our next one.

Very nice and knowledgeable associate helped me. Definitely a very professional place.Thank You!