I deeply apologize for missing our appt and expressed that when the tech called me saying he was going to be there in 20 min. I missed setting that on my schedule and I tried to call your Main office, even left a message to make things right whatever that means, to pay a cancel fee or missed appt fee but no one called me back. For that again, I am sorry.My 1 Star is for how your tech spoke with me on the phone and berated me for my mistake and how huffy he got when I couldnt step away from work to run him a key to get in our place. We all make mistakes but even after I asked how I could make it right he raised his voice at me and told me to call the office.For this reason ONLY I will now, NOT pay a single cent to your company for how I was treated. There is a proper way to handle things and this was not it. That was humiliating and disrespectful to be treated this way and I will never recommend anyone to do business with you or call upon you again. (Which Im sure at this point you dont care )

Real happy with the service I got here. Delivered on time. But the install was a little lacking

I say it is a good place to go to get good quality sticks balls clothes just about anything to do with a pool table among other things as well I will definitely be back

Definitely the best service. Matt and Sam were very efficient when installing my pool table. They did great! They came and had it set up very fast No mess. Answered all questions and very polite. Will recommend to everyone. Thanks guys

Always a pleasure dropping by his toy box. When you need indoor entertainment options, Jason is the man......

Visited the store and had a wonderful experience! Very nice people, answered all my questions. Today they installed my pool table!!! It looks fabulous! They took great care to make sure everything was perfect and that we were totally satisfied. Thanks so much! I highly recommend Goodall Billards !!!

Had a great experience with Jason and the installers. I highly recommend Goodall Billiards.

A good place to go for all of your billiards needs and wants plus your other gaming needs

We purchased our new pool table with ping pong top from Jason at Goodall’s Billiards. It was a great experience which exceeded our expectations. The table was delivered an installed on the day promised. Dealing with Jason was a real pleasure.

Would have given Jasen 4 to 5 stars as the initial experience went smooth and respectable. Only had them set up my recently purchased table and it was done well so we were satisfied.....EXCEPT the care of moving the table was little to none. There was a tight corner to move the table frame to and instead of figuring that out and taking the frame apart before badly damaging the door frame and trim the owner and his mover just kept ramming the trim as if it were padded. When I later addressed this with Jasen he blew it off saying the table was supposed to be moved beforehand and he was only doing me a favor to move it in the first place. Lets be clear here, before the apt was set up to move the table the situation of where the table was as completely divulged. Setting up the table was much appreciated though using my doorway as a test lab for how not to fit a pool table frame into a tight spot then refusing responsibility showed the companys true colors.

New year, No Drama and More Fun! Thank you Jasen at Goodall Billiards. From purchase to set up you guys were great!

I cannot say enough good things about Janana and Jason and this business. In a time when customer service seems to be a lost art--they go over and above what could be expected! At first, when reading reviews-I chose to use their competitor for a purchase I needed to make. However, that experience proved to be a huge disappointment, and I decided to call Goodalls. That was the best decision I made that day! Before I even knew I might buy a game table from them, Janana researched her contacts for me to try to find a repair person for the table I already had. She was not making penny from me at that time! When that didnt work out, and I called to buy a table from them, Jason told me I could order a great table from Amazon cheaper than he could sell it and then he would come install it!! Can you believe it!! Im thinking--these people cannot be real! But when I got the table delivered, Jason was there as agreed and installed the new table for a more than reasonable charge! Their competitor in Springfield may have several glowing reviews but if you want to be treated as a valued customer- forget them and go to Goodalls!

Great place. Service is unbelievably good

Great service and prices!

Excellent customer service