The new location in the old beautiful school is great. Store is so nice and clean. Store was well stocked. To bad the employees didnt get a new happy attitude. They brought their old chauvinistic attitude. Someday Napa will believe a woman can work on cars.

I needed chains for a newer car that has an odd sized tire and everywhere else could not help me but they took the time to research and find a set of change that would work for me. Very helpful and professional, highly recommend

Points on a degrading service. 1. Most of the knowledgeable people have moved on. 2. Computer system does not have correct brake system for vehicle listed, unable to obtain parts. (This system is messed up, have correct wheel cylinders but incorrect shoes? (ed.) 3. Service person did not inform me of freight charges on orders (spendy, due to technical issues, they waived freight charges (ed.)(Nice!, thank you!)). 4. Waited a week for a part that was ordered. Turns out it was never ordered. The part was a substitute for the wrong alternator they sold me. Now have to wait another week for it to ship. This was my goto store. I will be going elsewhere.

Great people and high quality products. Karen is the coolest ever, big help.

I dont go to Napa that much but when I do there are ok just a bit expensive but a good place to find things I cant find any were else

Great service and almost always have or can get what Im looking for.

The guy was friendly enough for an online return. I might go back there.

Brandnew location, FANTASTIC!

Excellent service.Came in to return a unneeded part and buy a spark plug gauge.A clerk who knew his stuff, advised me that the other store sold me the wrong plugs and Id have issues in a few thousand miles.So I upgraded, then ended up asking his advice and buying a few more items.Came in to get money back, instead spent more money and probably saved a ton over the long run.Thanks guys!

Do not go here. One customer service employee not wearing a mask, didnt even have one on him. Two other employees in the back maskless as well, very disappointing.

Great place for a quick visit. Seems like a small shop but theyve had every item Ive ever gone in for. Super helpful staff too.

This NAPA is a location that usually has the parts I need in stock - no need to order from other stores. The staff has always been helpful for me. When asking specific regarding my car engine I didnt know the answer to, one of the staff members asked me my license plate number (which was actually visible from the store counter the way the windows are laid out in the building,) and was able to use my plate number to find out my engine details - just a little going the extra mile to make sure I got the right part.

Excellent. Very knowledgeable staff that ask questions to clarify and see that you leave with the right product. Good sales and promotions too. My husband was happy.

Every helpful

Spray paint was old I believe.just let out a spree and no more

The fellas (and lady) behind the counter are awesome! Had a dilemma regarding a hard to find part for a classic pickup. They took the time to research, and find a suitable solution, as well as share some laughs. This will be my new parts location, even if I have to wait for them to be sent from another store.

Getting it done for our Service people. Thank you so much.. awesome folks with lots of know how

The best auto stores around

Just received great service from Paul, he took time to help me and find the right part. He made a bad day better for me. Outstanding service!

I am disabled. Before I even entered the building, I was greeted outside and asked if I could be helped. The service was incredible and the prices were great.

Super fast over the phone part check and pricing. Quick purchase! Quick battery core return.

They didnt have the thing I needed and were kind enough not to try and sell me something trivial

Had exactly what I needed.

Dan is the man at Napa I recommend to speak to. But all are really friendly!

Has a good selection of Holley stuff.. was irritating staff kept asking me if I need help finding something even though the stores small enough they heard me the first time.

Super nice

Great service

NEVER buy a battery from NAPA. Bought an AGM motorcycle battery from them on Saturday after my motorcycle battery died on Friday. Took the battery home and it only tested at 4.5 volts. No big deal, right? WRONG. This battery was toast. I called and asked if I could throw it on the trickle charger at 2 amps for a few hours without voiding the return warranty. Staff was friendly and said that was OK. At this point the battery was done for, but I live too far away from town to justify the return trip. The battery was charged to 13 volts and still couldnt start my motorcycle. I returned the battery because it wouldnt even hold a charge... Staff was nice and I exchanged it no problem. They even had a new battery shipped from their Eugene store. HOWEVER, this new battery only tested at 6 volts! Thier employees couldnt even test the battery with their machine when requested! Absolutely ridiculous. I finally ended up returning for a full refund. I made a second trip into town not only to return the second bad battery but to go buy a battery from a local competitor. My biked fired up with my new (3rd) battery first try, no problem. Napa, you burned me not once, but twice. I understand you do not specialize in AGM batteries and I do appriciate your friendly staff (upgraded review from 1 star to 2 just for that reason), however, this was unacceptable. You will not be recieving my business again.

Helped me and my family it big time. I was stranded off i5, and they got me going again with TWO parts deliveries!! Cant say thank you enough. You guys rock.

Great Service and I found everything I needed!

Love this place!!!! Staff is friendly and knowledgeable. Always in and out in no time. Strongly recommend Springfield napa to everyone i know!!! Thanks you guys. Keep up the good work!!!!

I went to Napa looking for some special screws to re-attatch my center console today, one of the guys working there was on it as soon as I walked in the door, they had just what I needed, he even fixed it for me, free of charge because the screws werent in the system! The guys working at this store are professional, helpful and all around awesome! Ill definitely be returning and recommending friends and family to them!! Thanks for your help and a friendly smile!😊

Not just the best parts house in town, its pretty much the only real parts house in town. They know what they are talking about because they hire counter people with actual experience. Thank you guys....and gals.

VERY PLEASANT HELPFUL KNOWLEDGEABLE STAFF. ALWAYS A PLEASURE TO DO BUSINESS WITH THESE PEOPLE

Counter help personality disposition is a real mix, ranging from enthusiastic to surly. Roll of the dice as to who’s there when you need a part. Not sure I can return.

What kind of a NAPA doesnt have O-Rings??? Either they are poorly stocked or the guy behind the counter didnt know what he was doing.

Best place to buy auto parts and great people.

The folks at this store are superbly friendly and professional. They always go out of their way to help!

These guys were great, they asked if I was military so that I could get this discount. I replied no but does havi g two 5th great grandfathers and one 5th great uncle that served in the Revolutionary War under General Washington count? They said it was good enough for them and I shared some of my families history with and they graciously listened. Thank you gentlemen.

Great parts people and didnt have to sell body parts to buy

Good service good people excellent prices and everything they guarantee

Right on the corner and very helpful 👌

The French Shoppe is small but the staff is knowledgeable and returns are easy would recommend for your Automotive needs

I love this place for the belts, best belts around. Best belts for my 88 rx7 best belts for my 86 fiero and my 97 Odyssey. No shoe string belts here!

Great customer service and just alround people.

Quick in and out service and very helpful staff!

Dont usually go to Napa...these guys helped me a lot...

Extremely nice people and very helpful. Would totally recommend this place over other part stores in my area.

Thought they would help me with a jammed oil cap even after I purchased a new one. No help

Super helpful people be everything is easy to find

Very helpful and k knowledgable guys

What are the best place to get OEM autoparts

Karen gave me amazing customer service today! Above and beyond!..

Helpful staff but the selection is on the small side.

Excellent service, thank you Karen!

I use to dred going into this place. Now they have some great people working there that are super friendly.

Good

Super knowledgeable staff!!! Great service.

Great place to buy auto parts.

Helpful staff. I chose to do my business here

Made mistake on part number. Gave me recommendation and save me trip

They didnt have exactly what I was looking for, but they had a close enough fit.

Friendly knowledgeable staff..keep it up guys!!!!

Daniel was a great help to me.

They dont test codes on your car for free. Not very helpful as OReillys does it for no cost and help you with where wrong.

Good place with good customer service

I dont know how they survive the online competition

Manager diagnosed my battery as dead, even though I drove it there and left.

Dan, was great and very helpful.

Fast and friendly service, low price parts!

Always have what I need!

Very helpful staff.

Friendly but didnt have what I needed

The Staff is just the greatest

Great service, knowledgeable staff

Good customer service.

Good people at this location, very helpful

Everything you need or want !!

They let me fill my bike tires with air to free

Nice friendly team

My mechanic use them all the time!

Good selections, nice employees

The place my dad trusts when the car needs a part

Google Maps at this place wrong its not in Lebanon

NAPA Auto Parts seems to be more expensive than other places I tend to buy off of Amazon if I can

If you want the wrong parts this is the place to go

Overpaid. They have no mercy!

Exelent

Helpful and friendly!

Ok 4 auto parts

Nice helpful guys

Great people

Nice people

Good experience

Great place

Had the parts in stock

Excellent service

Very helpful

Good service

Full service Auto parts