I went for the tire rotation and multi-point inspection of my 2021 Toyota Highlander and was greeted by Adrian. He was very professional and courteous. While I waited in the dealership, I was greeted several times by staff passing by where I sat and the atmosphere was always friendly. After my car was finished, Adrian explained all that they did and when to come back in for the oil change. He was again very personable and knowledgeable and escorted me to find where my car was parked. Awesome dealership I am always happy to visit!

I was traveling near Springfield and my truck came due for an oil change. Did a search and found the Green Toyota dealership was close by. Gave them a call and they got me right in. Friendly knowledgeable staff that did a great job. The place was nice and clean too.

Ron at Green Toyota was a great salesmen. He was very accommodating and friendly. The Finance Department gentlemen was also very helpful and friendly. We were very happy with our purchase and the with our experience at Green Toyota in Springfield, IL.

Rahkeem was a great salesperson for us at Green Toyota. Worked with us to come up with an agreeable price. He was friendly and didn’t push, well not to hard 😁! Really appreciate and enjoyed the experience for a change.

Always going above and beyond. Wouldn’t even consider going anywhere else. They stay late if they need to and come in early to accommodate their loyal customer. Thank you for all you do!

I love the simplicity of scheduling maintenance online. It’s very convenient and the whole process has gone smoothly for each of my 2020 Camry’s visits through the 20K. I have one minor request: please add usb/usb-C charging ports to the carrels in the waiting area. These days more people need to charge mobile devices than connect laptops via the provided phone jacks. Next time I’ll remember to pack a charging cube.

Adrian Martinez did a great job taking me through the process. He explained everything and followed through exactly as he said.Excellent service!!Thank you!

Quite pleased with Toyota Service.Service manager Brian W. Was cordial and explained services throughly. I’m so happy my 2004 sequoia is up and running again.

Worst car service experience I have ever had! I went for services for brake pads and rotor replacement of front wheels and forcing me to replace back also whereas before reaching to green I went for other service providers and they inspected and said no change to rear. These people are purely money oriented and does not care anything about the customer.

Took my Rav in for service and had Adrian help me, was a great experience. Great customer service and very happy with my visit!

Very very good service TOYOTA have one of the best mechanics Terrell Caldwell Very good service very good Information and does the job right the 1st time

I always have an exceptional experience with the service department… the best experience was when I needed tires and was told that if I could wait a month that they would be on sale. He was interested more saving me money than just making a saleI am on my 4th Toyota car and will remain a loyal customer

Adrian did an excellent job of getting my Toyota RAV4 serviced for me last Thursday. Give him a pay raise or promotion!

Drove 3 hrs AWAY from Chicagoland to escape cars selling over MSRP. Our internet sales guy, Ron, made the process super easy! By the time we arrived we were all ready to sign and get back on the road. Would for sure do it again & highly recommend!

Pretty good experience except for the finance part. Despite excellent credit the rate was high. Get financing through your own credit union or bank. Ive used HCU for years and apparently they are not using them now or that was the story so arrange it yourself. Ethan the salesman was great at listening to my needs and after the sale issues. I recommend asking for him.You still have to dance when trading and buying but at least Green Toyota will dance. I really dont believe you would get a better deal going out of town. Eat local!

Zach was very informative of helping us pick the right vehicle. He had lots of energy and a great sense of humor. He made the car buying experience enjoyable. At the end of the deal, he made time to go over setting our phones with the car and making sure we know how everything works!

Ron was a fantastic salesperson who treated me and my concerns with care and consideration. It was a welcome relief to be seen as an individual interested in a car rather than a girl attached to a man. Because of this (and their extra effort to locate my car in the desired color) I happily purchased my new car with Green Toyota. And would recommend to anyone car hunting.

Patrick, the finance officer, ruined our experience , I almost walked out without buying because of him. He ruined all the good work the rest of the team did. He was extremely rude. He was short, cut me off, did not want to listen to what I had to say. He spoke over me. I am a lawyer and knew what he was saying was incorrect, but wanted to get a better understanding of a document we had to sign to close the sale. We walked out of his office and asked for a different finance person. I do not know why he acted like that. I am a non white female with a slight accent. Perhaps that is how he treats people like me. I do not know, but I cannot otherwise explain his attitude. I worry others who sound or look like me will be treated the same way. Thankfully, I know how to stop this type of treatment and asked to speak with the general manager. He listened and said he would take appropriate action. I hope he did or he will loose business.I give two stars only because the rest of the team was great. The salesperson Ethan was very nice and polite. He was helpful and treated us well. Same with Angel the finance officer who helped us after Patrick. He did great, answered my questions, and concluded the sale. The general manager was also professional, polite and handled the situation as best as he could. I bought the car because I wasnt going to let a man like Patrick get in the way.Try to work with Ethan and Angel in if you go here. Avoid Patrick.

I went from not knowing anything about hybrid highlander to buying highlander hybrid platinum.Jorge Morales did an excellent job in allowing me to test drive and educate me as to all the features of the highlander. Next Angel Ely further enhanced my experience with the finance portion explaining warranty options as well as Simonizing option of final product.I appreciated the patience and expertise they both brought to table. Nice to know people still take there job and service seriously. Highly recommend Green Toyota

I took my car to this dealership for oil change. After the service, my car is left with a greasy hand print on the window and dark spots on the carpet on the driver’s side. Called the service department to report and was told to bring it back for cleaning. Called the next day to confirm that I can take it back for cleaning and was ignored. My car being dirtied like that shows carelessness on the technician’s part and tolerance of such conduct by the supervisor.

There is a reason why Brian Adams was sales person of the month last month... he is proactive in doing everything in his power to close a sale. He uses the resources of the entire dealership to find creative outcomes for challenging finance circumstances. He is personable. He is genuine and easily gains the confidence of his customers. We pulled out of Green Toyota yesterday when Iwe were certain there was no way we would be successful in buying a car. It was Mr Adams who kept us engaged in the process until there was success. Thank you, Brian Adams. We hope there is a promotion in your future.

09 Rav 4 recall they expoxied my toe bars and 10 years ago down the road literally, are not able to be adjusted with new tires and out of specs. Thanks to their Toyota recall I will not be purchasing another one

When I think about people making dreams happen for others.! One name comes to mind Angel Ely thank you my brotha for making a dream come true for my son Dom .! As a father it gives me great pleasure to write this review on your behalf your hospitality and outstanding customer service was excellent.! I highly advise anyone to see this man !

This is the third vehicle weve purchased through Green Toyota. There is a reason we keep coming back. We worked with Keem Mitchell who made the experience feel laid back and easy. The team was very friendly and kept us informed through the process. Im loving my new vehicle and cant say thank you enough to the Green Toyota team for getting me there.

Very excellent service, friendly people to work with.

Excellence from start to finish!! We reached out to multiple dealerships and found Green Toyota to be the quickest/easiest to work with. The service was so great that we ended up buying 2 new vehicles. Top notice employees!

Ask for Gage. No pressure. He will take care of you. We will continue to ask for him He is the absolute best. I asked and he delivered. Taking questions and giving honest answers. We will be back! Thanks to my friend Gage!!

Devontay was very personable and easy to talk to about our needs for a vehicle, he understood our budget and helped us get a car that is just right for our family! Even through being very busy he made sure he got everything done, he checked in with every customer he was working with and I never saw him without a smile! He truly did a wonderful job!

Excellent service, time used to program my key fob was completed very quickly. Knowledgeable staff, highly recommended.

I was lucky to get a car that just came in. Service was quick and the Finance guy was great.

I highly recommend that you give Green Toyota a shot before you purchase your next car. We had an excellent buying experience. Our salesperson, Mark Buckingham, was outstanding. He was knowledgeable and up-to-date on the vehicle we were looking for. He also worked hard to get us the suv we wanted at the price we wanted. In the end I was very pleased with my trade-in amount and the difference I paid for my wife’s new SUV. And best of all my wife absolutely LOVES her new Blizzard Pearl White Toyota 4-Runner. Happy wife…Happy life!!! Thanks, Green Toyota!

Great trade in and found my 4runner headed to dealer in Tennessee. Terrific process. The really listened to me. Unusual for car sales people

All around awesome experience while getting my oil changed!

My salesman, Kaloup “KJ” was fantastic. Very personable and engaging. Didn’t feel like I was trying to “be sold something”. He had a great deal of knowledge in regards to my car purchase and if he didn’t know an answer to my question (I asked a lot, lol), he would look it up rather than make something up. I was a Honda girl for many years and left them due to poor customer service. Green Toyota is my new “to go to” dealership. Stop in and ask for KJ!

Keen Mitchell did a amazing job in assisting me in my purchase. Very professional, knowledgeable, and hard working at getting a great deal for his clients. I was very satisfied with my experience. 10 stars

I had the best experiences here there employer rahkeem was the best he worked his magic and man when I say magic I mean that .. I cant thank him enough... I will definitely be back in the future.... your team was the best ........

As always, Brian Weyl and his staff took excellent care of my concerns with my car and provided great service.

My dealer, Devin, was really helpful and understanding when I was getting my new car. We were even able to get my new car for less then what we expected in monthly payments. We went into the car and my dealer showed me everything about my new car an all the features it has. I would definitely recommend going here for a new car.

Great service department. Very professional. I got better service at Green than I did Crown.

Green Toyota made the buying process smooth and easy. Big thanks to Devontay and Angel

My salesman was very informative and spent a lot of time explaining the electronics of the car. Very good experience.

Ron was great, he worked closely with us to make sure we found the best car for us

Keem Mitchell was absolutely amazing to work with throughout the entire process. Excellent customer service and refused to stop until he found my sister the perfect deal! Definitely would recommend!

I recently purchased a vehicle from Green Toyota in Springfield. I drove through the lot on the chance of them having my ideal vehicle. Although they did not have it in inventory, they were able to locate it, and had it there within two business days. I was pleased with my trade in value. It was a pleasure to work with Keem Mitchell. He definitely made the drive from Decatur worth the trip. Great experience.

Was patient when I lost my card and compromised on pick up time as well.Was also polite and respectful

I want to thank Angel for all his help coordinating service for my car. He was very helpful, answering all my questions, and ensuring that everything was taken care promptly.PB

I am the first to say, and probably not the last-Not all Green stores are the same! We have purchased cars from different Green stores and Green Toyota is my favorite (second vehicle purchasing there, but have looked several times at this location over the years)... Let me tell you something about Keem Mitchell at Green Toyota... Absolutey 110% patient, respectful, and straight-forward! He allowed us to shop exactly how we wanted to-finance first, then shop... Clincher-drove in, met him, traded vehicles, and driving off the lot in less than 3.5hrs-WHAT!?! That’s unheard of!!! Purchasing a car can be frustrating, and he was patient and courteous... So again, I will recommend Green Toyota; however, I am recommending a specific salesperson if you are in the market to get a new vehicle... Keem Mitchell!

Great environment & Rahkeem took great care of us!We did not feel pressured to purchase, which is preferred for us. They gave us a fair trade in value and thoroughly explained all benefits that come with the vehicle purchase.We would definitely return!

CJ helped to find my wife her dream car! No pressure, professional service, knowledgeable and thorough. He said he would pull up every car we wanted. He explained the difference between the carriages and more.To keep it simple, the personalized service was superior to our recent experience with Carvana. Shop Local. Circulate Local Dollars and ask for CJ too!

Helpful and friendly staff with a nice lounge to relax in with beverages.

I had a great, courteous sales rep with whom to work. Ron Streck is great and so helpful. First contact is everything to me. He was not pushy but rather patient as I mulled things over. He is highly recommended!

Excellent service, courteous staff, and reasonable waiting time.

Shawn was our salesman, very friendly not pushy.Pleasant experience, would recommend.

We purchased a 2021 Camry just yesterday. Pur experience with Green Toyota was great!! Our salesman, Kaloup (K.J.) was great. He was not pushy, but he was informative of the functions of the car, and was able to answer all of our questions. The Finance department was also really nice, and informative, and not pushy at all, and took the time to explain all options to us, while helping us get the best deal possible -- thanks Angel. I highly recommend anyone looking for a car to give Green Toyota a chance. We drove from Decatur and it was well worth it!

Keem and KJ were amazing. They worked fast and were very professional in helping me get my vehicle. Thanks guys!

Keem Mitchell was incredible to work with! He made everything so easy for me! And the guy who was in finance got me an incredible deal on my extended warranty!! Will definitely recommend coming to see them to anyone in the future!!

Great experience with Rahkeem Mitchell!Felt very welcome and treated extremely well.First Toyota ever.

If you are looking for a pleasant, no-pressure car buying experience see Ethan Sikorsky at Green Toyota. He was extremely helpful, courteous and especially helpful when it came to setting up the systems in my new car. Five stars for Ethan !

Angel and the team at Green Toyota were great to work with. They negotiated with us on the price and saved us extra mileage headed to another dealer! Thanks for making the car buying experience enjoyable and easy!

We were looking to trade in our truck. Our friend told us the best sales person is Angel Ely. We contacted him and he went above and beyond for us. He helped us get a one of a kind vehicle that fit every want and need. I knew going in I would not like a Toyota since I only buy Chevrolet. By Angel made buying a Toyota a common sense option.We loved the service we received from Sean the accountant. He is very knowledgeable and great to talk to.If nothing else come and see Mylas custom sports car in the showroom. I am so excited about the service and purchase. I have to stop because I am starting to sound like a salesman. 😆 Thank you to the whole team of professionals. You all ROCK!

Addressed my problem quickly and accurately.

Green Toyota does not enforce the mask policy of Illinois. A female customer was refusing to wear a mask indoors and taking up most of the space of the entrance to the restroom hallway. I had to get within 2 feet of her several times. Otherwise I chose to remain outdoors in the Heat of upper 80s. This is very uncomfortable for a senior citizen.

Always a great experience. Repeat customer and can’t find a single negative thing to say. Great job!

Y husband and I came in to purchase.a 2021 Toyota Corolla and Ethan was our salesman. Ethan was awesome and very knowledgeable about the car. Best experience ever.

Thank you so much Angel, Walt and Patrick for getting me into a reliable car. You didn’t stop until I was driving again and I really appreciate that so much. Thank you for the great customer service.

Angel was great. I knew what I wanted and he made it happen! Everyone was very friendly and helpful. The hardest part was the wait, but very worth it!

By freak accident found a beautiful blue 2021 Toyota 4 Runner. Fell in love. Mylas, CJ and Vince were awesome!! Thank you so much!!

Devontay dunkines is the best guy to go to you and he can get you a car anytime

We were closing out a long road trip cross country when, still 7 hours from home, our 2009 Sienna had transmission failure. We were able to get in quickly with salesman Angel Ely at Green Toyota and he helped us thoroughly and with much compassion for our situation. We ended up trading in and getting a new vehicle suitable for our large family. So thankful for Angel!Also, James with the Service team helped us in a timely manner, so that we could make our car purchasing decision quickly! Overall, the entire dealership treated my family with a lot of kindness and care. A big shout out to Freddie also! He was the first to show us hospitality! :)

Great Service, not pushy at all and worked through the whole process in a friendly and professional manner. Raheem was excellent and took great care of us!

Angel Ely & Ethan were wonderful to work with! They made the car buying process stress-free & saved us a trip hours away. Excellent experience- highly recommend.

The staff at Green Toyota we very friendly and accommodating during our recent purchase. Ron S. was very knowledgeable when showing us the options on the vehicle and the Toyota app. My wife and I had a very pleasant experience working with all the staff and would definitely refer family and friends for future vehicle purchases.

Great service and selection. Sales guys were extremely helpful, Angel and Ethan were who helped me out. Would definitely recommend checking these guys out if you’re looking for a new/used vehicle.

The vehicle i purchased was previously owned but they refused to take money off from the straight out of factory price. it even had factory offset on the rear bumper and they still did not budge. I really wanted the vehicle though so I wasnt going to walk away. Truck is great i just wish they would of came down on price.

Ron Streck and Angel were so helpful and made my first car buying experience wonderful!

Ron Streck was fantastic and very easy to work with. I appreciate how he handled the entire process.

Knew exactly what I was looking for in my next purchase and Rahkeem helped me seal the deal. I asked for many changes through out the process of purchasing the exact vehicle I wanted and he and his team did a great job of accommodating to each and every request.

Green Toyota always goes above and beyond every time I take my vehicle in for service. Ask for Jeff in service, he is the bomb!

Id been looking and planning to buy a 4 Runner as my next--HOPEFULLY almost last, vehicle. Angel Ely had met with me a few years ago and was happy to continue the sales process when I reached out to him this last week. I got EXACTLY what I wanted. Thanks Angel for your help!

We could not have asked for a better experience from start to finish. We live 3.5 hours away and would make the trip again without thinking twice to make another purchase from Green Toyota. Angel made the decision very easy, with absolutely no pressure ever and was extremely accommodating being that we live so far away. He even held the car for us, when others were interested, knowing we were very interested but unable to make the trip any sooner. 5 star friendly customer service. Financing went above and beyond to get us the best rates. So wonderful

Very quick and very friendly.

My husband and I were looking for a second car for him to get back and forth to work in. We had a specific amount that we wanted to spend and a good idea of what we didnt want. Every person I spoke with at different dealerships, didnt listen as I explained what we were looking for. After telling them a second time, they would just say they dont have anything like that there. Then they would try to talk us into something else. That was the case until I called Green Toyota and Angel answered the phone. He listened to me as I explained what we were looking for. He told me that hed look at what all they had. He found us a car that fits what we are looking for. Angel was exceptional with us and listening to what we wanted. We really appreciate all he did!

This is Jeff and Michele Graham We recently purchased a new rav4 from Green Toyota and was very pleased with our service. Angel Eli was very professional and knowledgeable. He answered our questions and was great to work with. Loved that he wasnt pushy. He did a great job. I would recommend Green Toyota!

We had a wonderful experience at Green Toyota buying our rav4 hybrid vehicle. Angel was very easy to talk to, accommodating and fair in negotiating a far deal! Would 100% buy from from him again and recommend to anyone looking to buy or lease a car!

I would give them zero if I could...horrible at returning phone calls. Ive called & left a voice mail Friday, Monday, Tuesday...now today Wednesday Ive called 5 times & the call center keeps transferring me & all Im getting is voice-mail! Very frustrating to say the least! 🤭🤭🤭

This is my 5th Highlander and I don’t know how, but they continue to get better with each one! Thanks Toyota for making the best!

Everyone is courtesy and helpful.

My son and I had a pleasant experience this week working with Mark Watkins, who is new to the Green family. He was very low pressure, and a pleasure to work with! I would recommend him to anyone! If you are nervous about people making you uncomfortable then you have nothing to fear with Mark!My rating for the finance department is not 5 stars however. I was sold a $3,000 warranty and not once explained to me what was included in that. To my fault, I should of asked. Those offices make me uncomfortable and financing large amounts of money is not my day to day, therefore my goal was to get in and out.To their fault they should of spoken to me about it as an option instead of something that’s just included, with no details mentioned. It wouldn’t stop me from shopping there again, but I would recommend being aware of how that scenario could go down. I do believe they have a due diligence to educate every single person that sits in those seats on what their options are and what is included.

Got a good deal on the vehicle we wanted. The whole process went very smoothly.

The service was great as well as my service advisor. Ill be scheduling my first oil change with them shortly.

Always friendly,clean and quick

Ill update this review once they update the pics. Their toyota tacoma shows a double cab but then when you read the details its actually an access cab. Good thing I did not waste a trip over there. No wonder I was confused on the price. Bout to not even haggle

Loved how nice everyone was, its a process but what isnt? Thank you Green Toyota, we love our new car

Worst car buying experience I have ever had. The manager was completely inconvenienced when ask to see what the price of a different car would be. Finally told me to go by my car somewhere else.In response to the owner. I wanted to know the price for the second vehicle that is true isnt that a normal thing when deciding on buying something? The manager kept saying if I want to switch to second car and I kept saying I dont know without knowing a price. I wanted the 1st car but there was an vibration issue with it. I drove a ways to find out this. He made me feel like it was a big bother to find a price out so yes I was irritated but trust me I wasnt yelling. #1 he didnt when asked what I drove I said Prius he laughed at me because I was being picky about what I wanted to test drive. I just want something I will be happy to drive. And I should say every other person I talked to was great. When I got up from talking with him I looked at Kristen and said I when I come back I want another salesman. He got mad and said I was coming at him! So trust me he was as irritated as I was. I have managed and been in sales for 30 years and I feel every customer should feel important not like a bother and definitely not laughed at for what they drive especially being a Toyota dealer.

I can’t thank Raheem Mitchell enough for his help getting me into a 2016 Nissan Altima! Very friendly and got me the best deal possible. He definitely goes above and beyond for his clients!

The guy who sold me the car was super nice and very charming!! Mark is a wonderful guy!! The finance guy I worked with on the other hand was absolutely rude. I don’t know if he was having a bad day or what but he was very unwelcoming and not helpful. He was rude to my father when he simply stated we didn’t want to do our loan through then and continued to be rude while fixing the mistake that he made. His name is Patrick Otto and specifically because of him I wouldn’t recommend anyone to buy a car there

Fletcher Williams, he is a amazing guy who served me like a real professional!!! Nice place to come and enjoy a good service.

Green Toyota had friendly and professional staff. Ethan was a pleasure to work with and I love my new car! THANK YOU!

Ethan and Angel were very profession, helpful, and kind. If you ever stop by green toyota I heavily recommend them.

Outstanding experience, great deal. Everything very well explained by Mark