Jesus was the most thorough rep. and went over and above the call of duty to assist us to get the return labels for returning our Sprint phones. We have been going thru various rep. Stores and chat sessions since mid Dec 2020 to no avail. Thank you for you work ethic and perserverence to assist your customers.You are amazing. Sincere thanks. Larry and Lisa Marks

Upstairs is wayyyy better than the downstairs one. I went downstairs with phone issues and they said they weren’t letting anyone in the store but when someone else came in and said they wanted a new phone, they were let in. The upstairs one isn’t blocking the entrance with a table and are extremely knowledgeable and nice!

3 of the 4 employees were on their phones texting, watching videos, and not even wearing their masks correctly. Two of the guys were wearing them under their nose, the other was wearing it under his chin. One of them picked his nose right in front of me and then went on to immediately touch the computer. Whether or not you believe in wearing masks, it’s what most of us have to do at work, much like washing our hands if we handle something gross. I almost took a picture because of how comically little they cared that I was even there. The only person working was the (professional and polite) woman, who should probably get a raise for having to put up with coworkers who clearly don’t care about anything.

Skye helped me upgrade my phone to an 11 pro max. I am very particular about customer service because I work in customer service and wasn’t sure if I even wanted to upgrade. She got me the best deal, along with some accessories, an iPhone watch and an iPad for free. She was so incredibly helpful and not pushy with sales. She gave me the info and let me decide. She was completely transparent with what I was signing up for. Will always go here in the future! Excellent customer service.

I actually like being on T-Mobile now. And this store makes the switch from sprint easy and chill. Good management.

Just got fed up with all the other carriers and their complex plans and secretive ways, Sprint just feels so much fresh and cleaner. Really making it easy to work with and use. This younger lad name Brian? Bryan? Hes somewhat new but he helped me and if i didnt have a business full of employees Id have recruited him right on the spot! Good work son.

This use to be a poorly run sprint store and it is just as bad if not worse than it was. The manager was very rude and basically did not care about me as a customer. I dont recommend going to the upstairs tmobile at all. It seems like they do not care about their customers like the other stores do. They are always on their phones and pass off their work to one another. If you like wasting your time and be at a tmobile store for hours upon hours go to the upstairs tmobile they DO NOT CARE one bit about their customers. However I do recommend going to the downstairs location they treated me very well and resolved all my issues that the upstairs store caused me. If I could give 0 give zero stars to the upstairs location I would worst experience Ive ever had with T-Mobile.

Best T mobile/sprint store I have ever been to.

New T-Mobile store upstairs in the Northtown Mall and its awesome! All new decvies and deals but with the same great customer service as always by employees like Carlos and Skyler!

Sprint and T-Mobile have finally merged! Im to be so excited for this ohh yes. I hallways haev troubles learning new things but the employees here really really help. I am from India and language barriaer is difficults at times but the woekrs here very patient and ncie! Manager Carlos and the SKYs helped me transfer dayta and all

I’m so sad I switched from T-mobile. It’s been a long 6 weeks dealing with my service and our bill. Returning products I didn’t use and still haven’t received my credit. Was misinformed many times by the associates and even the manager. I’m still confused on my bill and our phones we turned on when we switched from T-Mobile haven’t received credits for them. I have had other issues with the division store. I’m thinking that it’s the CC communications. My only hope is to try another store. I hope for better customer services. Right now I want my phones back and will go to another provider..

Where do I begin, first off Sprint in general sucks. It has the absolute worst customer service I have ever dealt with. I wont go into my week long adventure with customer care and how I was misquoted and lied to four different times and how the manager Carlos of this store does not know how to deal with customers escalations well and how he explained NOTHING and just told me no, he couldnt do this or that. I had to call another sprint store to get a decent explaination as to why I couldnt have the district managers contact info. THE ABSOLUTE ONLY SAVING GRACE of this store is named Sky. I really hope she gets some recognition because she dealt with me not only in a timely manner, she apologized and she was friendly and made things right. I personally think that Carlos should spend less time defending incompetent associates and start recognizing the great ones. I hope the District manager from this branch sees this and sees that SKY, was the associate that was so helpful to us. She was able to work efficiently with my husband and I, while helping another couple who came in and had both of us very pleased as we left. The couple unfortunately, are loyal sprint customers and had mentioned that SKY was the only associate they have had an pleasure in doing business with. We could definitely see why. So Thank you Sky for making our week long struggle come to an end with awesome professionalism and kindness. Carlos could use a lesson or two from you on how to deal with escalations. SPRINT-1 star. SKY- 10 stars!

This store has helped me switch over from a flip phone to a smart phone. I was hesitant at first but once I was all set up the young lady instilled confidence in me with giving me as much information and helping me setup my device. She was very patient, I also got my wife a smart phone as well. Thank you Katherine for all your help. I appreciate the patience and the help in guiding us on our first smart phone.

Went in to get my new s6 activated and switch from boost mobile. I had a wonderful experience. Brent and Ana were very helpful and super awesome people. Would recommend their help to anyone. This my favorite store. Will definitely come back. Great staff.

Went into sprint last week to talk to them about getting a lower bill. We were paying $194 and it was about to go up to about $230 for two phones, which is absolutely ridiculous! The manager Carlos was the person helping us, but every option he gave us raised our bill, like he didn’t understand I needed to lower it. My husband and I were frustrated so we left and shopped around at the other carriers and found a way better deal elsewhere. Went back in to cancel and Carlos had a very bad attitude about it and scoffed when I told him and the other employee what we were offered. Of course he tried to find us a deal but it was still higher. Sprint over all is just not a good phone company. Over the few years we had them, they raised our bill for no reason and we were also subscribed to things that we never gave permission to. Good luck to whoever decided to go with them.

After having to deal with the acll receivers at customer service and getting no where, I called the store and was lucky enough to reach Skye. Thank heavens for Skye. She was happy to take as long as she needed, to help me. Even she got hung up on by corporate but she never gave up.It would honestly behoove corporate to recognize Skye, you would be blessed if she were to train your call receivers.

What you did was unforgivable. Sprint will be losing a customer because of you. Shame on you for upselling somebody who was grieving at the time.

I left a different sprint store to try this one because the service was horrible! Didnt answer my questions at all! Going to the store in the mall was AMAZING! I was in a huge time crunch our customer service representatives name is Tiffany she was super fast and efficient!!! She actually listened to our need/want to add another line! Im usually very difficult to impress and she was very impressive with knowledge of the products!

I have been a Sprint customer for a couple years. In the past,5-years ago as well. As the prices of owning a smart phone is increasing along with cost of living (fuel, taxes raising, groceries, etc) we had to make a decision to save on other expenses to make our house payments, one was to go to Boost Mobile which is also owned by Sprint (coverage map shows service in where I work and live). However, I am having problems where I work being able to call out on my Boost mobile phone, no signal. I went into this store to ask the questions concerning the upgrades on Sprints cell towers in the area which I work and the completion time line, etc.I was told by an associate that Sprint no longer owns Boost Mobile and that Virgin/Boost have split off Sprint. The Sprint Cell phone towers may or may not work now on their phones. He had people coming back to him to go back to Sprint. I did sign up at Radio Shack for Boost Mobile. I did not buy what he stated. He was upset because I had went to Boost instead of staying with Sprint. Wow.I went downstairs to Radio Shack, and the girl called on my behalf to Boost to look into the cell phone tower issues where I work. Boost called Sprint Tech to find out for us. No mention that Boost and Sprint split hairs.Sprint, if you want to keep customers, better retrain the staff in your stores for being customer service friendly.

Was an okay place to go. Was able to help with anything I needed, but they had no idea when an important phone was available or released. Nice people, but some of them could use a little more education. The boss shouldnt walk away from a new employee though and left is in a few messes.

Worst customer service ever. First, when I asked questions about less expensive phones the salesman only said you dont want that phone, you want the note. Had to twist his arm for an explanation but he walked away from the less expensive phone saying you dont want the LG. Then, while buying my phone I told him it was a Christmas gift but he activated it and shut my wifes phone off. When I complained his co-worker said that I hadnt said it shouldnt be activated. I said I told him ahead of time it was a Christmas gift, isnt it common sense? He blamed it squarely on me and became argumentative. Finally, I told him the website said my phone would be $28 a month but he was quoting me $39. When I pressed back he showed me $28.88 on his phone calculator without an explanation. I asked, what was up with the $39 quote? He said he made a mistake. The paperwork indicated $40 per month. When I asked for something in writing indicating I would pay $28 he refused and just kept trying to reassure me it will by $28 by my second or third bill. Both he and his co-worker were indignant that I didnt just accept their word. This is the WORST customer service Ive ever experienced by a Sprint store, and Ive been with them for years. Ended up giving my wife her Christmas gift early since her phone was shut off. I probably would have been fine if one person had said, wow, were sorry about that.

This is the worst sprint store I’ve come in contact with! The customer service is terrible and no one knows what they are talking about. I had to go back and forth for months to finally get a refund on some phones I had traded in. Everyone told me different policy rules so I didn’t believe anyone there. Don’t go to this sprint store. No one knows the policy and you would legit have to go back and forth a million times before anything semi gets done. I learned my lesson and cut ties with sprint.

I got helped by a girl I believe named Katherine not to long ago and she was very polite and helpful. She knew what she was talking about and gave me good information to consider.. I might switch over to sprint! I am very pleased with her. Give that girl a raise!

I HAVE RECEIVED EXCELLENT CUSTOMER SERVICE FROM THE SPRINT STORE IN SPOKANE, WASHINGTON (NORTHTOWN MALL) THE FOLLOWING EMPLOYEES, EXEMPLIFIED THESE QUALITIES:CARLOS, REGIONAL DISTRICT MANAGER;CHRIS(REP) KATHARINE (REP) JOSHUA, (REP). THESE EMPLOYEES MADE ME FEEL EXTREMELY APPRECIATIVE OF BEING A SPRINT CUSTOMER. TO ADD TYLER (REP) WAS EXTREMELY PATIENT WITH ME IN MAKING SURE MY CELL PHONE ISSUES WERE TAKEN CARE. I LOVE SPRINT! GOD, IS CONTINUALLY BLESSING YOUR BUSINESS ABUNDANTLY!

The staff was the best I have ever dealt with. The store manager Carlos rocked answering all my questions. Couldn’t have had a better team helping us. Thank you for making the Northtown Mall Sprint store great.

Judah and Katherine, at your north town store were such a big help not only in purchasing a new phone and setting me up with instructions I could understand! They were great tech support on the phone they talked in a language even I can understand!! I appreciate all the help and they both had such a great commmand of the language and such good manners! I was impressed and Im not easily impressed. Kathleen a Butler

I just switched over from AT&T and want to say that Chris and Katherine were both very informative and helped me understand what I was getting into. Customer service was phenomenal and would recommend them to anyone! If you are looking to switch go ask for these two!

You need to come here! These are the upmost professional and well versed Sprint members around. I came in after being swindled by a competitor and was shown a proper plan that fit my familys needs. The staff knew everything I might need and was so fun to talk to! Shout out to Darien! Thanks for making our day the best!

Carlos M helped me out today. Great customer service. They are calm collective. Great group of people. I highly suggest sprint.

Sprint is the worst service in the world I bought 2 iPhone from sprint the price was $180 monthly now they charge me $265. I want to know everybody sprint stole money from people and service is very bad don’t use sprint ever!!!!!

Carlos is an amazing person and manager of the north town store 😍😍😍😎😎😎

I have always had awesome experiences in this store, the customer service is amazing. Katherine has always been helpful with any of my questions- so patient! Someone give her a raise!

Katherine is awesome! She helped me out so much with questions and hooked me up with the greatest deals! Definitely referring more people to Sprint. Great customer service!

I had a great experience with Katherine and Hannah. I love my iPhone 7 plus. Brandon did awesome getting me my upgrade.

The NorthTown mall has 5 star service. The staff always greets you a smile. They definitely know their products and operation. The staffs energy contagious. Couldnt ask for any better service.

Brent was very helpful and patient. He did a great job explaining what was happening and explaining my options. He took his time to make sure i was satisfied. All together the visit was great.

Nice people working and they will try to get you the help you need.

Katherine was a amazing help. I am so happy with my ne iPhone plus. She helped me out with agree tablet ad wall charger ..

They were able to help me out with all my iPhone problems. I got a new phone at a great price and all my stuff! I would highly recommend Sprint!

Katherine helped me find exactly what I was looking for! She was so helpful and very knowledgeable! Best customer service!

Terrible service. The assistant manager lied about having our phones ready when switching from Verizon, and we lost almost $200 out of pocket. She also did not send in the request for our old phones to be paid off, so our Verizon bill was sent to collections. She gave me a temporary phone and promised every week that she would have my order in by the weekend, and she never did. It has been 5 months and I am paying full price for a temp phone that I did not want and cannot use daily.The manager never returns our calls and hides in the back when we come to the store to talk face to face. He eventually told me to sell my temporary phone on Craigslist, bring him the money, and pay him an extra $200-$300 for the order of a non temporary phone.I was supposed to be saving money by switching to Sprint, but this has cost me so much more with their incompetent staff. My husband was scammed $200, I am paying for a phone that I did not sign up for, and allegedly I cannot switch to a normal phone since the deadline passed. The deadline passed because the assistant manager did not want to order my phone for me.Stay far far away from this store if you value time and money.

I was helped by a girl name Kathy, she was very helpful ,patient with me and answered all my questions. I would recommend anyone to go see her for all there needs.

Skye really needs to be a trainer. Shes an awesome part of the team.She should train the companies call receivers.

Great service an i left very pleased with my service thank you dallas

Cody and Carlos were great to work with!!

Went in for help with my Sprint bill, Judah H. helped me get hooked up with unlimited datat for the same price i was paying for previous data plan (i think my 3g per month deal). He is friendly and helpful! I walked out with a smile :) check him out!

I had a TERRIBLE expirence. I went in yesterday (2/5/17) to take a look at the iPhone 7. One of the staff came up and said, hey can I help you?I said, no thanks, Im just looking at this iPhone 7. Ill let you know if I have any questions.To which he replays, oh I see how it is.... you came into my store just to look at my phones. You wont buy anything. I see how it is.I mean seriously now?I reply, Excuse me? Youre kinda rude. Im going to take my business elsewhere.He says, Yeah. You better.I came back to ask his co worker what their managers name is and they both were super rude.Oh yeah, you better call my manager. He would LOVVVEEEE to hear this one! Ha! Want help spelling my name? Ha!Ill never to business with these guys, let alone Sprint.

While I was able to get my kids phone upgraded, I felt as if the People in the store except the girl were a tad condescending to us. My phone issues arent fixed.

I had the best experience with one of their employees named Hannah. Her customer service was on point and she was so personable.

Reps are always so helpful and always keep my bill down very low. I love sprint and will never ever ever go back to Verizon, they are money stealers!

I can’t even begin to express how incredibly awesome my experience was l, at Northtown Mall in Spokane Washington this young lady by the name of Katherine oh my God I cannot even express or even begin to express how incredible my experience was at the store so incredibly knowledgeable so incredible helpful and management could not be more supportive as well,many thanks Brandon and Miss Katherine I hope y’all have a awesome day!

Most amazing experience. Wonderful sales they know how to match you with the best phone and deal possible. Highly highly recommend!!!!!

Very helpful and friendly employees. Willing to go the extra mile to help you in any way necessary.

I received excellent service from katherine.. She was wonderful, she had lots of patience with my old school ways.

Upgraded for new phone and the sales rep never gave me my SD card back, i did not realize till 2 weeks later. I asked if i was SOL they said they will check to see if anyone else left a card to give me for the mistake but was currently out...i sure hope they werent just gonna give away some strangers SD card to me like they probably gave mine away

Love these guys always supper helpful! Carlos the manager is the best!

Love working with these folks!

Even though some of the staff is friendly. The Bureaucracy between S Wireless Stores and how they own the Sprint Franchises here in Spokane has ruined the Sprint reputation. None of the stores can solve any problems, weather it be in regards to billing or trouble shooting with phones. They do no honor Sprints Customer Service policy, all they do is sell and swap phones nothing else.90% of customers walk in upset and leave even more outraged when they are told, we are not Sprint, we are owned by S-Wireless... Dont believe me, look at the camerasWhat does that mean for us the customers...? It means sit in your car with a broken phone or use their auxiliary landline to call Sprint Customer care and then have a phone operator tell the store manager what to do.Otherwise they will deny every single good business tactic with you.UNLESS THEY ARE OBLIGATED BY A CUSTOMER REP OPERATOR FROM THE 1800 SPRINT NUMBER... ALL S Wireless employees will deny you service, solutions and or means of fixing your bill.Dont waste your time going to the Spokane stores other than to buy phones on the spot or have warranty replacements. They will not honor anything Sprint says over the phone, unless you put them against the wall with an operator there with you.Sprint needs to open up a REAL Corporate Store in the most important city of East Washington... Spokane. The current Radio Shack guy you have here is not a solution for thousands of customers in this area and driving to the Tri-Cities is not right considering the amount on money we pay monthly to have some reasonable customer support.It is not the customers fault that your franchises use a lighter version of the Sprint Customer Support software and thus they are very limited to what they can do at every store. (That is their excuse for everything... our software is too light to do what the operators can over the phone, goodbye)

Chris was really personable & helpful w/ my issues w/ my phone. I will definately come to him again & recommend him to others.

Katherine did very great with her service today. Very exceptional.

I received AMAZING service from Kathy... She Also happened to recommend me to Newborn Cascao JiuJitsu 👍💪👍

Katherine was excellent at getting us a good deal and working with us to set up our new phones.

Sprint service is definitely a zero. I hate there network and everything in between its complete trash.

Ana is amazing. Extremely helpful and courteous. Been with Sprint for years because of people like her.

PLEASE DO NOT DO BUSINESS WITH SPRINT THIS IS THE WORSE COMPANY IVE EVER BEEN WITH THEY HAVE OVER CHARGED MY ON EVERY SINGLE THING AND LIED ABOUT SOOO MUCH WE ARE SO UPSET NOW THEY ARE SAYING WE HAVE TO PAY OVER 1000 TO GET OUT OF A LEASE WITH THEM THEY ARE NOT FAMILY FRIENDLY THEY JUST WANT THE MONEY 😭😭

Juan was very attentive and informative with me. I was with Criket and switched over my line. :) :)

Dallon was very helpful and gave me a great deal on 4 lines.

By far the best sprint store in Spokane. The people working there are knowledgeable and very nice.

Great &very helpful & patience 😊Katherine. Si so kind.

I had a wonderful experience in sprint, Ana was extremely helpful and super friendly! 5 stars for sure :)

This store helped us so much!!! They have great customer service! Brandon is the best!

Always the best service at this Sprint store and Ana has always provided the best possible customer care. I have been a Sprint customer since 1999.

Awesome sales clerk but alittle long winded

Arthur store associate was extremely helpful!

Chris P. Gave the best service Ive had with Sprint in all of the 18 years Ive been with Sprint. Thanks Chris!!!

Not ready to reccommend sprint as a carrier over others, but after a whole lot of hoop jumping and frustrations, I walked into the northtown mall location and was greeted by Tyler M.He is the best sprint sales guy I have encountered since starting with this carrier in August. Very nice and able to fix a complicated fed situation. Wont deal with anyine else now.

Judah Henley, Sales Associate, was AMAZING. Sprint customer svc via phone told me I was eligible for an early upgrade, all I had to do was pay $50. So I paid my bill PLUS the $50 and when I went into our local Sprint store, the nightmare began!!!!! With FOUR CALLS to Sprint Customer Svc and OVER FOUR PLUS HRS at the Store!! The situation was FINALLY straightened out by Judah and the Staff!!!! His perseverance and patience was awesome plus the way he spoke to Sprint really impressed me! He has spectacular communication skills not too mention his charm almost had me want to buy half the store if I could!! He is an all around excellent Sales Associate! He has all qualities to succeed with Sprint! He is my personal Sales Assoc now! Also, I learned to get an email confirmation of anything told to me over the phone by Sprint Customer Svc frm now on to prevent situations. This has not been the first time I was told one thing by them and the opposite at a Store! Judah, you ROCK! And dnt ever leave Sprint before me! You saved me frm switching ph companies when Ive been with Sprint for a decade!! I HIGHLY RECOMMEND JUDAH HENLEY AND THE STAFF AT SPRINT NORTHTOWN MALL!!!!

Their employees are always willing to help you.

I was lied to about the cost of my phones and service. Reps at the store always tell me comething completely different then when i call sprint customer service. Im beimg charged for 4 phones when i only have 3 and they wont fix it. Im.being charged for long disdance calls that i never made. They wont fix that either. And the reps over the phone dont k ow anything amd wont let me talk to anyone higher up. Also it takes hours to even be able to talk to a real person because of their poorly set up automated phone service. I will never in a million years recomenf sprint to anyone

I am so pleased with sprint store located in Northtown Mall SpokaneWa.!! Josh and team are awesome !!

Buy out took 6months to get approval after going in to store every week for 6months. They care till after your signed up then they dont have time for you. Careful when ordering a phone if they dont have it in Stock they will give you another like the i phone7 instead of the plus. Then make you pay the cancellation fees to get the original phi email you order

Do not come to this store. They were not helpful at all. Came in wondering about applying a discount as well as maybe upgrading our phones and the gentleman that helped us seemed to not even care. He told us right off the bat to go online and apply it there. Didnt even give us any instructions other than the website.. Then asked him about a negligence that he found on our bill and how it could be fixed and he just seemed clueless. He told us to call customer care and have them fix it because he couldnt. I get that there is certain things that stores cant do and only customer care can, however I, as a customer would expect an individual who represents a company to be just a bit more helpful. In fact, I expect some sort of proffesionalism out of a sales representstive. Also called a different location and all stores in spokane are the same premium retailer (no corporate stores in spokane wa) I hope that I just got one bad sales representative because I would hate to generalize and assume all reps are as awful as this guy was.

To whom it may concern:Several weeks ago we had a tragedy happen in our family. And now I had an extra phone that would no longer be needed or used. Steve my boyfriend thought we should sell the phone so we could get it off my act.He actually wanted to buy the phone by making payments to my account, however Steve is a very loyal Verizon customer. So, Steve and I walked into the store with a really crazy request.Jesse and Teddy were absolutely fantastic. They werent able to fulfill our request, but they were able to get us very close. Throughout the whole time they were the most professional, polite and speedy(aka-multitasking) people Ive dealt with in a very long time .You can tell they both really love what they do and that they really did want to help us with this request. While waiting for the phones to update and do their thing, Teddy (like the bear) showed us a new app MSQRD....he had us in stitches. I now know whhat I look like bald....lolNeedless to say they took a really impossible situation and turned it around.Both Steve and myself would like Sprint to know how valuable those two are to this store and to the companyThank you for taking the time to read this.SincerelyMarci Boomer and Steve Azzinnaro

These guys were so helpful!

Kathy was awesome. Great customer service.

Every time I go they try (and sometimes succeed) at swindling me out of money. At this point I always ask them multiple times, Ok, so this wont cost me any more money or add any sneaky fees? because every time I come here Im told one thing but my bill always says something different I feel bad because I wouldnt say this sort of thing to a regular human but I have been lied to so many times and charged hundreds of dollars for various things that I end up having to spend hours to fight. This place, like so many other telecom places is just horrible. Theyre very dishonest - make sure to go over every detail with them if you do decide to do something and then expect to have to spend time fighting to not get charged some extra fee.

They saved me money on my bill and very friendly

Came into the store inquiring about an upgrade and Joshua R really helped me out and left me leaving with a smile. ABSOLUTELY one happy F****** camper!!!!

I had amazing experience in the Sprint . The staff was very knowledgeable and very personable.

Chris and Katherine were awesome and helped us greatly.

Jared and Kathy did amazing helping me out!

I love it! :) The techian helped me with my phone! Thank you Sprint!!! :)

We go in to talk to Isaiaha when ever we have questions about our account or trying to work through a problem. Awesome job!

A recent update bricked my phone, Couldnt even get past the boot logger. No tech on site and no burner phone provided despite paying nearly 100$ a month for service. My story continues on the review page of the sprint store on 2118 N Ruby St.

The guys were great!!

Ladarious is awesome!! 5 stars every time!

Horrible customer services. They lie and scam. Severely unprofessional manager and all.

If you need any customer service on your phone id go to any other sprint store then the north town mall location...horrible service...abunch of morons behind the desk nobody can do there job without asking 5 different people how to do it for them.

Employees where rude completely unhelpful and I left without a resolution to my problem I will now be canceling my service based solely on this visit

So helpful! Katherine was so patient with me!