My experience with Glass Supply was A++! Their customer service was detailed and attentive (thanks Will). I was hesitant to make a major purchase- 6 large glass railing panels, but their price was the best I could find, by far. They addressed my concerns promptly and professionally. I was even given a refund for several hundred $$ as I was told I bought more hardware than I needed. Estimated delivery was 6 weeks but my order was delivered in 4. On arrival, everything was well packaged. The panels were crystal clear and precision cut to my measurements. We could not find installation instructions in the packaging but Will provided them upon request. My husband and I found the installation straight forward and we are beyond happy with the finished product. I highly recommend this company if you’re in the market for high quality, custom glass for a price you won’t find anywhere else!

Bad experience: they never responded and followed up. Until they told me they didnt even start to work on my order.

Very good product. The package was damaged in shipping and one item was missing. The product itself was fortunately not damaged. Support was quick to respond, excellent service - resolved all issues same day.

I couldnt have better things to say about my experience with this coming (Will and Alex specifically). The ordering process was easy, delivery was fast (and cheap...even though it was about 2500 pounds of glass, for a 135 foot railing), and the service throughout the experience was great. The products themselves are very high quality (dont be fooled buying cheap spigots on Amazon, buy the heavy ones from these guys), and the glass is very strong and crystal clear. When I was missing one tiny part (little plastic spacers), it arrived couriered the next day at no charge.And bear in mind, all of this was during a pandemic in early 2020...these guys managed to get it done even though the world was in a very weird place.Just placed another order for a different project and I wouldnt think about purchasing from anyone else...this is a great little Canadian company.

Glass Supply did an excellent job helping me put together a project that included 125 feet of glass railing.It included surface mount spigots to concrete patio and facia mount spigots around decking.I put together a drawing of what I wanted and the project coordinator from Glass Supply, guided me through what it would require and resubmitted drawings and parts list to confirm the order and details.Time line to lay out and manufacture and ship was very reasonable, as expected.Packaging of 28 pieces of large glass (3000 lbs) came undamaged from the east coast to west coast.Very impressive shipping technics, so not to break a single pane.I would recommend them Highly for assurance and quality product.

After looking at many options, we finally decided to make the leap to this system. Im not a DIYer so I had additional concerns. I was able to install just over 25 feet easily in a day and half. That included taking down the old railing. It turned out way easier and much sturdier than I expected. We have had many neighbors inspect it and ask for our supplier.As soon as I finished with it, I immediately ordered more to do an additional section around the side.Love it!!!

Could not be more satisfied. So very nice to do business with kind, efficient and competitive successful business people. THANK YOU and good luck to you Glassupply!

We wanted to add glass to four cabinet doors in our kitchen. I found Glass Supply on the internet and there were tons of styles to pick from. I picked a frosted glass with wire squares inside, definitely different from anything I had seen.The glass arrived in about 3 weeks but, even though the packaging was very sturdy, one package with two glass pieces, arrived broken. It appeared someone has stepped on it. I contacted Glass Supply and sent pictures. The customer service was fantastic. They put in a rush order for me and sent out replacements as fast as they could. The new ones arrived in perfect condition.I was very happy with their large selection and great customer service.

My experience with glass supply was great. They have fast customer service and we’re very helpful when my order got lost in the mail. They asked without hesitation if I wanted another glass piece made and sent out. It has finally arrived and I couldn’t be more happy with it.Thanks again! :)

Ordered 3 round glass tops for my end tables and coffee table.After ordering, I wanted to add an inch of overhang to the orders. It was no issue and even after offering to pay for the extra glass, it was on the house Pricing is more than fair.Service was excellent and on time and via email very friendly!. Courier was a tad slow (expected these days) but when I emailed Glass Supply, they were on it quickly. Glass was exactly as ordered.Also, the protective packaging that came was unreal. Zero chance the glass was going to be broken unless the corier was brutal with it.I made this initial order to see how it goes before placing my second order for my night stands. In the future, I would not go anywhere else.Ordered March 2021.

Ordered a tiny peice of glass 2 months ago and still hasnt shipped. Automated customer service line and cant get threw to anyone. No replys to emails. SCAM.

Ordering was easy. The glass was extremely well packaged for shipping. The quality and finish of the glass was outstanding.

I am so happy i ordered from this site ,they have many options ,i ordered 2 side table glass tops they came exactly what i want and fits perfectly ,these glass tops changes the look of my side tables completely they look now more expensive, thank you so much i will definitely order again

I had no idea where I would be able to find replacement glass tops for tables that were of great sentimental value to me. Because of Covid, I wanted to do this online and I hit the jackpot with Glassupply.com. I could quickly see that I could order the correct size but was unsure about the glass type. They were very helpful and very friendly and felt that I probably was looking for bronze. They arrived yesterday and they’re perfect … very good quality and a good price. And they were packaged very, very well. I am so happy to have my tables look once again the way they did when I received them.

Absolutely HORRIFIC Customer Service from this company. They charge my credit card for nearly $5,000.00 and I am going on 7 days to get an answer to the most basic question. My order receipt page says Your Order has been shippedFedex. All I am trying to understand is if it really has been shipped and if so what is the tracking number. The page says tracking number will be available within 48 hours. It has been over 6 days since I started to contact them about it. You name it for contact method, Email, Online Chat, Facebook Messenger, Telephone and no response.

Glass was packed very well, customer service top notch and my glass was cut perfectly to my specifications.

I ordered my glass railing from Glassupply and am very pleased with it. The did a great job working with me to make sure the order was correct and discussed some options. The order came in good time (a few weeks) and shipping and communication were excellent. I am still installing but will put up pictures when I finish.

Recently installed a glass rail system on a 75 foot deck supplied by Glassupply.com. Smooth and trouble free.

Slow shipping and poor customer service.I ordered a mirror from Glassupply.com on May 24th because they gave me a delivery date of May 29th and I needed the mirror before the weekend. I received no shipping information/tracking on the 24th, 25th, or the 26th. So on the 26th I emailed and asked them if they could let me know if my mirror had been shipped and here is the response I got.Hi jerodhowell79, order refundedThey gave no reason, i.e. Im sorry we didnt ship your item, Sorry, your order got lost, Covid-19 has slowed our deliveries Nothing like that at all, just order refunded.Then when I get my refund they write in the notes Covid-19 What does Covid-19 have to do with getting you order out on time? Yeah blame Covid-19 if the shipment is delayed, but it wasnt, because it never shipped.If you are OK with being treated this way, chasing down shipments and dont mind waiting for your glass and mirror products then Im sure Glassupply.com will be great for you, but for me, I demand better.By the way, I took my refunded money and I went to a local glass shop and they had it ready for me in 1 day and I paid nearly HALF THE PRICE of Glassupply.com